BAERSkin Hoodie’s earns a 3.9-star rating from 32 reviews and 113 complaints, showing that the majority of outdoor enthusiasts are satisfied with their gear.
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Replied
Disappointing experience: long wait, no delivery
I wouldn’t recommend ordering from BÆRSkin. I waited over a month, and my order still didn’t arrive even though I already paid for it. The hoodie is pricey, and it feels like the company is just enjoying the money I paid in advance. In my case, I used an international card, and after waiting so long, I decided to cancel my order. But here's the kicker—I...
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Replied
Order at your own risk!
I ordered multiple items and then never received them and never received any additional communication from them. I suspect they are using Artificial Intelligence to respond to complaints and create fake positive reviews. I finally disputed the charge with my credit card company to get a refund. DO NOT believe the hyped up reviews. Order at your own risk!
Recommendation: Do not waste your time with this vendor!
I've seen multiple responses from "Stephanie" and seen multiple replies back that the company still did not respond after contacting "Stephanie". I no longer want these products as the service has been horrible and I don't foresee it getting any better based on other user responses.
Thanks for your review!
We are truly sorry to hear about your experience and sincerely apologize for the inconvenience you’ve faced. We take your concerns very seriously, and we regret that your order was not fulfilled as expected.
Our goal is to provide clear communication and a positive experience for every customer, and it’s disappointing that we fell short in your case. We understand your frustration, and we are actively working to improve our processes to ensure this doesn’t happen again. We have no intention of using Artificial Intelligence in place of genuine customer service, and we appreciate your feedback about the reviews.
We truly regret the inconvenience you’ve experienced and thank you for bringing this matter to our attention. Your satisfaction is very important to us, and we are addressing the issue to ensure better service moving forward.
Best,
Stephanie
Replied
Scam. Don’t order!
Be warned. Any positive reviews must be fake.
This company draws you in with all their ads and then takes your money and runs. Product never shipped (even though website says 10-14 days for delivery), had to email / message / call probably at least a dozen times before I finally got a response after posting a bad review on another site. Then they tell me that the product I ordered was a "preorder" and is now late "restocking". Not only is it impossible for both of these to be true, but nowhere on the site or the confirmation email did it state this. Now I'm out hundreds of $$ and have nothing to give for Christmas presents. And they, of course, won't reply to messages/emails asking for a refund.
Total scam. So disappointed
Ordered 3 of these hoodies on Nov 29. Website says 10-14 days for delivery. Started messaging on day 11 when I hadn’t heard anything. Customer service is non-existent. Had to message / email / call dozens of times and only finally got a reply when I posted a negative review on another site. Then they state that the item was a “preorder” and the “restock” is delayed. It is impossible for both of these to be true and nowhere on the site when I ordered or the confirmation email did it state this. Now I am out hundreds of $$ and have nothing Christmas presents. And they, of course, refuse to reply to emails asking to cancel the order and refund my money.
Yup, you finally replied giving me the option to cancel the order. Sucks that it took leaving negative reviews everywhere to get the company to step up and actually reply to your customers.
Never again.
Thanks for posting your review here!
We sincerely apologize for the frustration and inconvenience you’ve experienced. We understand how upsetting it is to expect a timely delivery, especially when it comes to holiday gifts, and we regret that we failed to meet your expectations.
The situation you’ve described is not reflective of the experience we strive to provide our customers. We truly apologize for the lack of communication and the confusion regarding your order. We understand how important it is for this information to be clear upfront, and we’re addressing these issues to prevent further miscommunication.
If you haven’t already received assistance regarding your concerns, please reach out directly to me at stephanie@baerskinhoodie.com, and I’ll make sure we resolve this matter for you promptly. We deeply regret that this has affected your experience, and we are committed to making things right.
Best,
Stephanie
Thanks for taking a few minutes to write a review here!
We sincerely apologize for the delay and the frustration you’ve experienced with your order. We understand the importance of receiving your items in time for the holidays, and we deeply regret that your experience has been so disappointing. We recently sent you an email regarding your cancellation request, and we ask that you refer to it for further information on how we are addressing your concern.
We acknowledge the confusion caused by the lack of clear communication about the preorder status, and we truly regret the inconvenience this has caused you.
Thank you for your patience, and we apologize once again for the negative experience.
Best,
Stephanie
I am in the same boat, but luckily I was able to pivot on Christmas gifts. I am out over $500 - not letting this slide. Will have to pull some strings and contact state AG office as the scale of this points to deliberate fraud.
I am starting to go through what you describe. Its a good thing I only got hit for $99. I am more disappointed because I was really looking forward to experiencing the Jacket. Hopefully, the government would after scammer like this and the people that allow them to advertise on the platforms. These are the people that steals credit card information and sells it to oversea scammers.
Hi Fafo,
I sincerely apologize for the frustration and disappointment you’ve experienced. I understand how important it was for you to receive your jacket, and I’m truly sorry that this situation has impacted your excitement. Please know that we take these matters seriously, and I will look into it immediately to ensure you’re properly assisted.
If you haven’t received any help yet, please email me directly at stephanie@baerskinhoodie.com, and I’ll personally address your concern. Your feedback is invaluable, and I appreciate your patience as we work to resolve this.
Best,
Stephanie
Replied
Haven't received anything and no response
I ordered a Baerskin hoodie and got verification and tracking number on December 4th. I have emailed numerous times and gone to the website to do the live chat and was told I'd get an email. My order number is CC71CCAR. I have ordered items from Temu (China) that have gotten here way quicker. I am frustrated because this was supposed to be a Christmas gift.
Recommendation: Don't order
The complaint has been investigated and resolved to the customer's satisfaction.
Thanks for writing a review here!
We sincerely apologize for the delay and the frustration you’ve experienced. We understand how important it is to receive your order on time, especially when it’s a Christmas gift, and we deeply regret that this has not been the case for you.
We recently sent you an email with an update regarding the status of your order. We apologize if you haven’t seen it or if there was any confusion. We are actively working on processing all orders and are committed to resolving this matter as quickly as possible. Your experience is not reflective of the standard we aim to provide, and we truly appreciate your patience.
If you haven’t received any updates, please check your inbox for our recent email or feel free to reach out again so we can ensure this issue is addressed promptly. Thank you for your understanding.
Best,
Stephanie
Replied
Terrible customer service
I placed an order early December, and received in about a week or so. I ordered a Medium, when I should have ordered a large. I reached out to customer service last week, and didn't hear back. Subsequently, I have emailed twice more, and still have not heard back, except for the generic "we received your message". Where I was once excited about Baerskin, I am now extremely annoyed and am waiting to hear back from them so I can return my product and purchase a similar item from a competitor. My order number is Q7QVZCMC
Recommendation: Only buy if you can guarantee you won't need an exchange or return
The complaint has been investigated and resolved to the customer's satisfaction.
We sincerely apologize for the frustration and inconvenience you’ve experienced. We understand how disappointing it is to not receive the support you need, especially after reaching out multiple times. Please know that we recently responded to your email inquiry and are here to help you find a better fitting size. We aim to provide the best possible experience, and we regret that your experience has fallen short of expectations.
We are committed to assisting you with your return and ensuring that the process goes smoothly. We truly appreciate your feedback and will work to improve our communication. Thank you for your patience as we resolve this matter.
Best.
Stephanie
Replied
Non-existant customer service
Ordered two hoodies, which were sent to the wrong address. Emailed the company, "Jess" said if we didn't receive them they would re-send. I didn't receive them and contacted the post office, with which I had submitted a forwarding address. The post office investigator called me back to say this company doesn't forward packages because they don't want to pay more shipping and the company's guidance to the post office is to dispose of the items. I phoned AND emailed the company, twice, and have yet to receive a response (it's been a week since I last contacted them). Apparently, Ms. "Jess" didn't know what she was talking about. This company seems shady to me and how they stay in business is a mystery. Just not responding is never good business practice and karma will catch up with the greedy scammers.
Recommendation: Don't waste your time or money on this shady company
The complaint has been investigated and resolved to the customer's satisfaction.
Thanks for posting a review here!
I’m truly sorry for the frustration and inconvenience you’ve experienced. I understand how disappointing this situation must be, and I sincerely apologize for the miscommunication and lack of response.
This is absolutely not the experience we aim to provide. Please contact me directly at stephanie@baerskinhoodie.com so I can personally ensure that your order is addressed and resent to the correct address as quickly as possible. I will make sure to resolve this for you right away.
Thank you for bringing this to my attention, and again, I apologize for the oversight.
Best,
Stephanie
Replied
Can't get information on my hoodie
I ordered a hoodie on November 30th. I have called, left messages, sent emails with no response. Probably over a dozen. I have not received any tracking information on my hoodie. I need it for Christmas since my son is in college and goes back to school soon afterwards. I also looked at this site before and sent an email to Stephanie with no response. Can someone please email me with information on my order? I have no idea what to do anymore. PLEASE CONTACT ME!
The complaint has been investigated and resolved to the customer's satisfaction.
Thanks for writing your review here!
I apologize for the frustration you’ve experienced with trying to get information on your hoodie order. I understand how important it is to receive your item, especially with the upcoming holiday and your son’s college schedule. It’s unacceptable that you haven’t received the tracking details and haven’t been able to get in touch with us despite your efforts. I sincerely apologize for the lack of response to your messages and the inconvenience caused.
If you have not received assistance yet, please contact me directly at stephanie@baerskinhoodie.com, and I will personally ensure your order is prioritized and provide you with the information you need. We value your business, and I’m committed to resolving this issue for you.
Thank you for your patience, and again, I apologize for the trouble you’ve encountered.
Best,
Stephanie
I don't know what to even do anymore. I need this for Christmas. Maybe I should call the credit card company and see what they say.
I ordered 1 on October 18th 24 , As of 11/14/2024 my order stopped tracking. Stating recieved at my local post office. Contacted Post Office they have no record of this shippment. I emailed them 4 times befor response and asked for a refund. Two weeks later they sent an email stating my payment was recieved and i would get a tracking number soon. That was 2 weeks ago. Still no tracking number. At this point just wanting my money back!
Hi Alisha,
We deeply apologize for the delays and lack of communication you’ve experienced with your order. It’s clear that this situation has been very frustrating, and we understand your concerns regarding the tracking and the refund process.
To assist you directly and ensure we resolve this promptly, please email me at stephanie@baerskinhoodie.com with your order details. I will personally look into your order status and ensure that we address your concerns as quickly as possible.
Thank you for your patience, and we are committed to making this right.
Best,
Stephanie
Replied
Lack of communication, delayed shipping, and lack of, or severe delay of, promised refunds
Many many emails later, and unresolved questions (such as, are all the zippers reversed, or are these items defective? no response) most of the order was returned. The pants were retained, but now see they are cut with too low a rise (and wearer is not fat). Would not recommend. Once told items were to be returned, BS went dark, with no response to follow...
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Replied
Awful customer service
I ordered a hoodie that was supposedly shipped. The tracking info is absolute garbage with no actual info provided. I emailed multiple times and left voicemail with no response at all. I can't even say what the product is like because I don't know where it is and can't get anyone at this company to contact me back! Extremely disappointing and I'll never recommend this company.
The complaint has been investigated and resolved to the customer's satisfaction.
Thanks for taking some time to share your feedback here!
We sincerely apologize for the frustration and inconvenience you’ve experienced with your order and our customer service. It’s unacceptable that you haven’t received a timely response, and we deeply regret any distress this has caused.
Regarding the tracking issue, we understand how important it is to know the status of your order, and we’ll make resolving this our immediate priority. Please send me an email directly at stephanie@baerskinhoodie.com, and I’ll personally ensure we address your concerns and provide a resolution as quickly as possible.
Thank you for bringing this to our attention, and again, we’re truly sorry for not meeting your expectations. We’re committed to making this right.
Best,
Stephanie
They drop ship these, likely from China, and you won't get your item until some warehouse somewhere ships it. The tracking is not really tracking.
Replied
Baerskin Hoodie - SCAM
My spouse ordered one of these Hoodies, then unexpectedly died. This order arrived after her death, so I sent it back via UPS store, it was never opened and was in the original envelope with the label on it. I contacted the company via email a couple weeks later, because they would not answer any phone calls. I explained the circumstances to them and asked that they credit the amount back to the credit card. After going round and round with them for 3 months. They write back and say, no they they will not refund the money. Pretty rude in my opinion. I would NEVER do business with company again. Of all the companies I sent items back for refunds, these were the only ones who gave me a hard time. buy at your own RISK.
Recommendation: Don't order
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for taking a few moments to share your thoughts here!
First of all, we would like to offer our sincere condolences.
We understand that you ended up returning the hoodie your spouse ordered, and you had a hard time getting in touch with us during this time. On top of that, you were informed that you will not be refunded.
That must have been such a frustrating experience for you. We truly apologize for all the trouble!
We hope you could give us the chance to make things right. Kindly reach out to me directly at stephanie@baerskinhoodie.com so I can find out what happened here and help offer a satisfactory solution for you.
Best,
Stephanie
No reason one should have to file a complaint somewhere to get results. They have strange and onerous requirements for returns that appear designed to avoid refunds. Don't do it.
Replied
Returns are impossible
I ordered 3 jackets. We did not like how bulky the cuffs were on them so I have been reaching out to baerskin tactical for almost 3 weeks now for a return. I have emailed and chat on their web site and I still have not received one response back? I called, only an automated service no live people... this has been by far the worst return process I have ever encountered.
Recommendation: Unless you know damn well you love the fit of these items don't buy.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for taking a moment to share your feedback here!
We understand that you wish to return the three Baerskin Hoodies you received, as the cuffs are too bulky for you. However, it seems that as of posting here, you have been experiencing challenges with getting the assistance that you need. We are truly sorry for the inconvenience!
Rest assured that we are simplifying our Customer Support procedures and hiring more agents to ensure more timely responses to our customers' concerns.
As for your concern in particular, I can see that one of my colleagues has already been assisting you with the return process via email.
Best,
Stephanie
Be careful - despite the lack of communication from the customer service department, you have only 60 days to return, and are required to use their form (only provided by email . . . ) and must return to an odd ball place, not where you received the shipment from.
BAERSkin Hoodie Complaint 113
Replied
Order 1wygrq8f
I placed my order weeks ago and still no tracking or shipping info...this is so frustrating and i am starting to feel like this is a big SCAM. They certainly took my money right away but cant reach anybody at the given Phone and emails are useless.
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Replied
Ignored my exchange request after many tries
I ordered a Softshell Jacket a few weeks before Christmas, I knew it properly wouldn't arrive before the big day that that was OK. It arrived just in time for the new year, but when I tried it on it was way to big for me, so I thought I'll see what's the best way to arrange a exchange and that when the issues started. I have emailed at least 4 times, I...
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Replied
4.0 hoodie with 2.0 raincoat
I placed 4 orders with this company in November. Items did not arrive for Holidays, I made numerous efforts to contact them, but their answer system only takes messages. Finally, they send me a response after they missed the due dates, apologizing for the delay and offered for me to wait or cancel no questions asked. I thought maybe I didn't get scammed, so...
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Replied
Hoodie not delivered
I ordered a bearskin hoodie on 29/12/2024 on order no. E6XA914A and to date no notifications have been received from baerskin. Utter useless customer service has been. I cannot find a uk number to phone but their previous experience in dealing with my complaint gives me any hope whatsoever in this matter. The attitude of baerskin appears to be got your money and we make it as hard as possible to a refund
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Replied
Took my money, 2 months later still waiting to recieve my goods.
I ordered both the waterproof soft shell jacket and the waterproof shorts shell trousers (pants) both size medium both in black on 21st nov 2024. I received an email on the same date confirm as much. The £274.90 left my naked account on 22nd nov 2024. I still haven't heard anything in regards to where my items are, other than the tracker I access via the...
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Replied
Terrible service. Being ghosted by company
We ordered four products from them. They dont provide you an actual tracking number or location of your products. It's all done through their website with generic "departed country" updates until it gets into the US. After two weeks, we were notified it was in our state, but the packages were being sent back due to incorrect address. Baerskin only allow...
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Replied
Items not received
I ordered a pair of pants and the 3 in 1 hoodie a week before Xmas. The pants arrived on Jan 3rd, and I was told the the 3 in 1 hoodie and rain jacket would be shipped to the UK on 7th of Jan as they were on pre order. I have not received my hoodie or rain jacket, and am over £200 out of pocket. None of my several request for a follow up have been responded...
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Replied
Product
I wanted to buy a pair of the rain pants at the discounted price of 70 something but the only size that was in stock was small and I’m not a small man. I would actually need to have a two XL so now I can’t buy the pants and of course even my coupon for $20 off. I can’t use that for what I need it for so I would like someone to contact me and help me with this issue..
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Replied
Requesting a smaller size - 12/26. Automated reply
On 12/26 I have sent an email requesting to exchange for a smaller size. I did receive an automated reply, stating "the first available representative" would be reaching out. But that has not occurred. I replied to my own email the email again on Jan 6th only to receive the same message. I am being billed on Klarna, but not using the fleece due to it being...
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Replied
Product never received/shipped
I truly regret ordering from this so-called "company" Baerskin Tactical Hoodie. They are not transparent (the way SHEIN is) that it's a Chinese company which, of course, drop ships from China. Had I known this I would never, ever have ordered from them. Unfortunately, I found out afterwards, the hard way. I ordered the hoodie as a Christmas gift because...
Replied
Hoodies not delivered
I ordered 3 Hoodies w/shells on Nov 18th and have not received them. I have not received any info on shipping status. They immediately accepted y money. Their reply for info on my order is "we'll email you as soon as we have more info". This was supposed to be a Christmas gift and I gave more than enough lead time. My order # is C3L7123U. I would like to receive what I paid for or get an immediate and full refund ($503.70).
Replied
Order #KQM9WKCG never received
Ordered two hoodies and hoodie/raincoat combo on Dec 4, plenty of time before Christmas. Never received. When I emailed around the 20th, got "oh, we're so overwhelmed" email. Now it's the 8th and still nothing. No customer service to call or even chat. Don't know if you people are legit or I just lost hundreds of dollars, but you had better figure out your...
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Replied
Customer service is a 0.
I ordered a large hoodie and a large pair of rain pants in November. I received two pairs of rain pants. One large pair and one xl pair of pants. Also was charged for items that I did not order that was charged to my paypal account. Here all the reference numbers and the amounts that was charged to my paypal account.1. P928300NTEHM6W0FE $79.77, 2...
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Replied
Baerskin tactical hoodie 4.0
Order# CM38N6JQ Ordered on November 9th 2024. I messaged on the chat they had available on the site to get tracking info in late November, December 9th, December 27th and January 4th all replied with the same email. Hi First off, let us say: you're a legend for ordering with us. We truly value customer feedback - it's what makes BAERSkin, well...
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Replied
Hoodie 4.0
Purchased hoodie and the waterproof shell on December 4th and received nothing but automated emails putting off delivery. Order Information: Hi Janice S Wilson, it’s officially go time. BAERSkin Tactical Your payment for order FT9VJMJ9 has been accepted! VIEW ORDER Hey Janice S Wilson - We’ve received your payment, so it’s all systems go. We'll let you know...
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Replied
Two baerskin hoodies
I ordered two of these hoodies. I have not received them and no one has bothered to answer my phone calls. Order #8G62U8YZ and #TGQ31FUJ. Both ordered around Dec. 9. Where is my product? There is no tracking information and the orders only show that the orders have been confirmed. This is not the way to treat customers. If you are out of the product, just...
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Replied
I did not recive my full order
Order number VWE7936K. I wrote about a week ago Christmas Day it was when my son opened his gift there was a jacket missing. I paid 169.95 for two jackets and only received the hoodie. What a surprise when my son opened his gift and there was only one jacket there. I have emailed and they said they would get back to me with a response and nothing yet. It...
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Replied
Hoodie 4.0
I originally placed 2 orders on Oct. 8th. The first was for an XL the second for a L since I realized the XL was too big. I immediately contacted them and cancelled the XL. Instead, they cancelled the L and sent the XL. I ask to return the XL for a refund. They offered me 40% off to keep it, a free exchange or I pay for return shipping for the refund. I...
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Replied
Unfulfilled order and double charged
Ordered 11/29/24 and was charged. Said it would arrive by Christmas. I reached out after no tracking was available a week before Christmas. Tried getting a person on the phone, unsuccessfully, and ended up having to communicate via email. They said the order would be late due to high demand but "it was a now a top priority and would ship in 7 days". I asked...
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Replied
BAERskin tactical Hoodie 4.0
I placed an order for a baerskin4-navy-m for $79.97 on Dec 18, 2024 and charged to Pay Pal. In addition an error was made in ordering where I got charged $107.90 for a baerskin4-navy XL. I sent an immediate reply saying the XL hoodie was a mistake and removed from the order. However my Pay pal account was charged $107.90. I have heard nothing back from...
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