BAERSkin Hoodie’s earns a 3.7-star rating from 50 reviews and 146 complaints, showing that the majority of outdoor enthusiasts are satisfied with their gear.
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Replied
Must be a fake company
I placed an order on September 7th for a BaerSkin Hoodie and a rain jacket. I had received so many emails and pop ups on this company I was excited to order for them. I placed the order then I received two emails, one said we received your order. The second one said, "Great news your payment accepted" and then heard nothing else. On September 18th I sent...
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Replied
I was cheated by bearskin!!!
I paid for but I never received the Baerskin hoodie that I paid for. I called months afterwards and spoke with a customer service rep who said she would look into it. She was suprised when she foundd the order and my payment… but nothing ever happened. She di not follow up. Since then, I was rather involved in a severe hospitalization in the Critical...
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This so called American company is a scam!
This is supposed to be an American Co. Located in Mississippi that ripped us off! The product is good the company and customer service it terrible. It was too big for my husband. We first tried to do exchange, and you cannot exchange or return without them sending the return address. No response you only have 60 days to return. Had to get our Credit card...
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Here is my hoodie?
Ordered hoodie in December, no updates #6A6AWDNB It must be traveling the world as it has not reached out to me. Site states it was matched weeks ago, no updates, no way to contact. The product is good as I have had one delivered, but what is going on with this order. It was for Christmas. Bearskin please reach out to me! James
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No customer service for promised satisfaction guarantee!!!
I placed three orders between late November and early December for Christmas gifts. They never arrived before we left for our family Christmas, and I had to buy other things. The hoodie didn't arrive for over a month. It is fine, and some of the items are fine but most sized very small. I have tried for WEEKS to request return instructions for the things I need to send back. My credit card was certainly charged immediately, and I receive numerous marketing emails, but absolutely 0 response to many attempts at contacting the company.
The complaint has been investigated and resolved to the customer's satisfaction.
Thanks for the review!
I’m truly sorry for the delay in receiving your order and for the frustration you've experienced with getting a response. I understand how disappointing this must be, especially when you were expecting the items as Christmas gifts.
Please know that your satisfaction is very important to us, and I apologize for the lack of communication. To assist you right away with your return requests, please either reach out to me directly at stephanie@baerskinhoodie.com or reply here with your order number or email address, and I will make sure we address your concerns as quickly as possible.
Best,
Stephanie
Replied
Order 2 baerskin hoodies as Christmas presents
DO NOT ORDER FROM THIS COMPANY! I placed my orders on 12/12/24 and 12/15/24. The second order I placed "shipped" first. According to tracking it says DELIVERED 1/7/25. But it was not delivered. I have emailed the company on several occasions to locate my order but no answer, just a reply they are "on it". When I try to determine who actually carried the...
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Where is my order
I placed an order on 12/11/24, order was confirmed and payed same day, Waited untill 1/6/25, emailed about my order. I recieved an email from Baerskin stating order was at the top of the list and would be shipped within 7 days. Emailed again (1/20/25), recieved email on 1/21 verbatium that they sent me on 1/6, order was at the top of the list and would be...
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Replied
Still don't have my hoodie!
I ordered on dec 25, 2024 and still don't have my hoodie. I have emailed the company numerous times to only get an apology and first a 10% discount and today a 15% discount on my next purchase! are you kidding? I will never order through this company again! I feel I have been scammed out of 100.00 and I am going to report this and tell all who will listen!
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Replied
Scam
Terrible customer service. Ordered Dec 8th. No word after a week so I called, not answer. Got an email on Dec 17th promising it would be shipped in a week, that came and went. Then they said it would be shipped by Jan 1st, in small print Jan 20th. I then could not find my order and asked why. The next day Jan 10th I got a delivery confirmation email asking...
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Replied
Been waiting a month and a half, no hoodie
This would be the second time buying a hoodie from this company, the first time was alright and the hoodie was decent quality, however this time was different. we put in the order December 2nd and they took the money instantly before even sending out the order, and I went trying to look for my order and it says it doesn't exist, we've been waiting and i've...
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Replied
Buyer beware
Order the Hoodie on the 11th of December 2024. 11th of January 2025 came and went with no notice of any kind. Contacted through email and received a promised of delivery in one weeks time. This time came and went. Tried to contact again with zero response of any kind. Tried to get a refund and no answer. Phone number, chats, and emails do nothing. This is a...
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Replied
Fleeced by bearskin or (we love your money long time)!!
If you're reading this, it's probably too late and you've fallen for their adverts. Good luck getting your money back. You will likely end up having to dispute the charge with your CC company before they are responsive. Secondly, "Stephanie" is a Very, Very Busy AI bot and she will reply to this as well as hundreds if not thousands of negative...
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Replied
Still waiting
I order 2 hoodies on December 20. I got confirmation email and all seemed fine. Fast forward 2 weeks still not delivered and tracking shows it has gone to believe it or not 8 locations. I contacted customer service which is only by email not phone number or human contact. Received generic spam type email for about 6 days. Then wonders or wonders it show...
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Replied
No support
Hi readers, I agree with those Baerskin Tactical clients who are reporting the awful service. I ordered on 12.14.24, and was promised a ship date of 12.27. That date came and went, and I have been unable to get ANY support from BT-by phone, email, or contact form. So I would say that this company doesn't have bad support, but rather, they have NO...
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Replied
Wrong size
I've had a mixed experience with Baerskin Tactical. I ordered the wrong kind of hoodie the first time. They sent me two of them and I was able to return them and get a refund. After having a good experience I ordered the correct kind of rain jacket. We received it after about a month and 1/2 and my husband tried it on and it was too big. I followed their...
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Replied
hoodies never arrived after Christmas delivery promise
I ordered 2 of the 4.0 hoodies on December 13 or 14. It said it should arrive around 12-24. Close call but I chanced it. I then ordered another though knew it wouldn't arrive in time - it was supposed to arrive on 12-27. It is now 1-3 and I have received NONE of the them and I cannot reach customer service by phone. If you call the number, you're only able...
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Replied
No delivery, no updates, no communication
I own an original Baerskin Hoodie from 1 year or so ago and it was really warm (but had a bad zipper), so I thought I would take advantage of the holiday sale. Wrong move! I placed 3 orders on December 9 and then December 14 and to date have received zero communication on shipping or delivery or fulfillment status, zero email responses other than automated...
Replied
06A7XNKQ and F1BMH0XV
Hello Stephanie and The Baerskin Team, Glad that you had record breaking sales, but your marketing department should teach your inventory control manager how to place the Purchase Orders. [protected]@baerskinhoodie.com and Lovely might be looking for a new job soon. The last two emails went from "we will send you a free gift and it will ship within 7 days" at...
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Replied
Disappointing experience: long wait, no delivery
I wouldn’t recommend ordering from BÆRSkin. I waited over a month, and my order still didn’t arrive even though I already paid for it. The hoodie is pricey, and it feels like the company is just enjoying the money I paid in advance. In my case, I used an international card, and after waiting so long, I decided to cancel my order. But here's the kicker—I...
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Replied
Order at your own risk!
I ordered multiple items and then never received them and never received any additional communication from them. I suspect they are using Artificial Intelligence to respond to complaints and create fake positive reviews. I finally disputed the charge with my credit card company to get a refund. DO NOT believe the hyped up reviews. Order at your own risk!
Recommendation: Do not waste your time with this vendor!
I've seen multiple responses from "Stephanie" and seen multiple replies back that the company still did not respond after contacting "Stephanie". I no longer want these products as the service has been horrible and I don't foresee it getting any better based on other user responses.
Thanks for your review!
We are truly sorry to hear about your experience and sincerely apologize for the inconvenience you’ve faced. We take your concerns very seriously, and we regret that your order was not fulfilled as expected.
Our goal is to provide clear communication and a positive experience for every customer, and it’s disappointing that we fell short in your case. We understand your frustration, and we are actively working to improve our processes to ensure this doesn’t happen again. We have no intention of using Artificial Intelligence in place of genuine customer service, and we appreciate your feedback about the reviews.
We truly regret the inconvenience you’ve experienced and thank you for bringing this matter to our attention. Your satisfaction is very important to us, and we are addressing the issue to ensure better service moving forward.
Best,
Stephanie
BAERSkin Hoodie Complaint 146
Replied
Bareskin tacktical
Ordered 2 of the hoodies. Made the mistake of clicking on the wrong size for one. I went on the website within minutes to try to catch the error prior to shipping. NO RESPONSE. The next day I ordered another in the correct size to make sure the Xmas gift was taken care of. Surprisingly they all came very fast. 6 e-mails and one phone call so far to get the...
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Replied
Order not received
I placed one order for a winter fleece and before I checked out, it offered me another fleece at a discount. So I purchased two. This generated 2 order numbers, apparently under one tracking number. Only one fleece was delivered. I even have a photo of the delivery showing a bag the size of one fleece weighing .8 kilograms. I have emailed and called...
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Replied
Did not receive my entire order
I ordered 3 rain jackets from Baerskin on 11-27-25 and received a phone text back confirming the order (offering me 20.00 to buy more) but no email with order number. In fact I received no order number at all. I received 2 of the jackets but the 3rd one never came. I tried to contact the company and just got the run around. They do not have a phone number...
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Replied
Baerskin hoodie
Order number #VKW8A98L
Item ordered 11/12/2025. It's 12/6/2025.
The shipper won't deliver the item.
Amazon delivers to my address ALL THE TIME!
The shipper won't respond to my inquiries.
Baerskin won't respond to my inquiries.
I wish I had found THIS page before I ordered!
Now I'm screwed. I will have to file a FRAUD claim with my credit card company.
Claimed loss: I want the full amount of my order to be refunded to me. This includes the price of the item, the shipping charge, and the sales tax.TOTAL REFUND DUE TO ME: $107.90 (American)
Desired outcome: I want the full amount of my order to be refunded to me. This includes the price of the item, the shipping charge, and the sales tax.TOTAL REFUND DUE TO ME: $107.90 (American)
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This complaint has been resolved automatically due to user's inactivity.
Sorry for all the trouble you have been dealing with.
We understand how frustrating this has been and we appreciate you sharing the full details. We just responded to your email to assist you with a reshipment or a full refund for your order VKW8A98L.
Please check your email inbox so we can sort this out for you as quickly as possible.
Best,
Stephanie
Replied
Hoodie and rain jacket.
I ordered the hoodie and rain jacket from Baerskin Tactical on November 14th 2025. I did not get my order in the time frame that I was told which is 2-9 days after order confirmation. So I contacted them to cancel my order. I was sent an email stating that one of my items was a pre- order which they did not inform me of this when I placed my order. I once...
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Replied
Waiting over a month, 2 unknown charges, and customer service is non responsive
I ordered a tactical hoodie (order # 3YAXK9PJ) and a rain jacket (order # 29F8TQHZ) on October 28th. Website shows that a tracking number still has not been assigned. Also my card statement shows that BAERskin charged my card $69.97 twice without my authorization. I checked the invoice for the hoodie and the rain jacket and did not see the $69.97 charges. Support non responsive.
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Replied
Baerskin Polar Parka order QN2XJ9PQ
This is an order I received yesterday for your Baerskin polar parka. The item I received was just the shell of the Winter Parka because there was no zip in insulating liner. My address is 14728 N. 60th East Avenue, Collinsville, Oklahoma 74021. The tracking number is UUS5BN39784L2959745. I would appreciate a call back on my cell phone area code [protected] thank you! Respectfully, Henry Sowders
Replied
Baerskin 3 in 1 tactical hoodie 4.0 & rain jacket 2.0 Men’s XL Navy Blue
This is hands down the worst experience I’ve ever had ordering something online.
I placed my order on Oct 12th/25 and I just received confirmation from Robbie that my order is still in the warehouse. After reading numerous other very similar complaints here, I am assuming that they are sold out of my size/color as well and just not telling me and waiting till their supply restock in November.
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Stephanie,
NO RETURN CALL to my numerous requests to CANCEL my order and issue a FULL REFUND.
NO RETURN EMAIL to my numerous requests to CANCEL my order and issue a FULL REFUND.
Making a call to the BBB and other complaint platforms, as well as my bank to see if I can get money back through FRAUD DEPARTMENT.
Stephanie,
I received another email today from your Baerskin Team now telling me that the hoodie I ordered is OUT OF STOCK as well! I requested to speak with you directly by phone with NO RESPONSE to my request whatsoever.
This is TERRIBLE UNACCEPTABLE service from your entire customer service team!
Please REFUND me my money back in FULL IMMEDIATELY TODAY!
I will be making a complaint to the BBB, as well as Trust Pilot, Reddit and any other platform I can find out there to let others know.
Jeff
HOW ABOUT A PHONE CALL YOU HAVE MY NUMBER STEPHANIE?
I really would appreciate talking to you directly.
Also, I would like to speak with WHOMEVER is the HEAD OF CUSTOMER SERVICE PLEASE?
Thank you,
Jeff
Stephanie,
The only thing(s) you have “clarified” are the INCOMPETENCE that your company’s customer service department has in the CORRECT fulfillment of my order, and the blatant mistakes made on my order that I HAD TO ACTUALLY BRING TO YOUR ATTENTION!
And now after all of that, and waiting A MONTH for my order to arrive…with ZERO COMMUNICATION from Baerskin until I reached out to them, you DON’T even have the courtesy to let me know WHEN I CAN EXPECT MY ORDER?!
I’m sorry but “I’ll get an email with tracking number once it’s shipped” just doesn’t cut it for me Stephanie.
Disheartening to say the very least.
OMG people! I received an email (which I’m convinced is just coming from an AI bot) now telling me that they were out of stock my size XL and color rain jacket, and gave me an option for other colors to choose from. Upon further review of their email, I discovered that the raincoat they said was out of stock WASN’T even the STYLE I ordered and paid for, so I emailed back to tell them this. This company’s CUSTOMER SERVICE is an ABSOLUTE JOKE!
BUYER BEWARE!
My purchase was a total of $239.95 CAD
No communication from Baerskin until I emailed them after I hadn’t received anything in almost a month. They did reply to my email same day, but gave me the standard “backed up shipping due to order volume” excuse. After reading many other complaints I now understand that this kind of poor customer service is the norm for them, and this is the way they treat their customers.
Either ship me my order this week or I want a full refund and compensated for the hassle and run around!
This complaint has been resolved automatically due to user's inactivity.
Sorry for the trouble you experienced trying to reach us.
We already assisted with the cancellation and refund of your order on November 10.
Please allow a few business days for the refund to reflect in your account depending on your bank’s processing time.
Best,
Stephanie
We’re very sorry again for the inconvenience you’ve experienced.
We completely understand your concerns and have recently responded to your email to help resolve the issue and provide the latest update on your order.
Please check your inbox for our detailed reply so we can get this sorted for you as quickly as possible.
Best,
Stephanie
Sorry again for the confusion.
We’ve already clarified everything with you via email and are assisting with your order change. We’ll keep you updated once tracking info becomes available.
Best,
Stephanie
Sorry for the frustration and delay with your order. We completely understand your concerns.
We just sent you an email to help you with the order change and make sure this gets resolved as quickly as possible.
Please check your inbox for our message so we can assist you directly.
Best,
Stephanie
i got with the rain jacket 170.00 i got the wrong color and size
Hi Morgan,
Sorry to hear about the mix-up with your rain jacket. Please reach out to me at stephanie@baerskinhoodie.com with your order details so we can help fix this for you right away.
Best,
Stephanie
Replied
2 hoodies with rain jackets
Placed Order # 69AVU8H7 on 9/13/2025. As of 10/24/2025, I have not received my order. I have sent many emails to the company. Finally received an email reply that was an apology and included a discount coupon. Another email reply stated that they had a problem in a Kentucky warehouse and our package would be shipped as soon as that problem was resolved. I...
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Replied
Hoodie and rain jacket
I ordered these in August 2025 and have not even received a tracking number nor received my order. The credit card was charged. I have called multiple times and left the message on the "so called" customer service line. There is no one you can talk to there except the computer! I have emailed twice through the "contact us" on the webpage, but have not...
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I have not received my orders.
I have not received order #'s 2J0JRBTJ and QXX49DW1. I paid for these it came out of my bank account. All it says is orders are on the way, that was back on August 9, 2025. It still says that. I sent an email 3 days ago and got nothing in return. I called today, maybe I will get a call back, and now I am reaching out this way. I like the product, I just want my orders, please, can you help me?
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Replied
Baerskin Tactical
Their adds are all over youtube. Very high production values for what looks to be quality outdoor wear. I ordered a rain jacket back in June. By September it still had not arrived. I made several calls to customer service (which were never returned). Emails to customer service were answered with "production delays", "popular item sold out quicker than we...
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Replied
Order not received, no communication from company
I placed two orders on Aug. 30 2025 (orders H16WUFMF and DYP6LKY8). It’s Sept. 17th and I haven’t received updates from the company. I have called multiple times, emailed several times, and even reached out on social media and still no response! I want a fund refund for my two orders
Claimed loss: $186.87 for the two orders
Desired outcome: Full refund
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This complaint has been resolved automatically due to user's inactivity.
We are very sorry for the frustration this has caused.
We can confirm that we have recently responded to your email regarding orders H16WUFMF and DYP6LKY8. Please check your inbox, including your spam or promotions folder, in case it was filtered there.
Best,
Stephanie
Replied
Never received my order.
Emailed several times and Called left a message but never received a reply email or returned phone call. I ordered 31 Aug 25 and it’s now 17 Sep 25! Still no answer and no refund from Baerskin Tactical. I want a Full Refund and apology as I missed my sons birthday. Instead of spending money on cute YouTube commercial ads and instagram spam, This “company”...
Replied
Heavy-Storm Waterproof Rain Jacket 2.0 2XL
My item is not been received. I ordered it on July 3. I do not have the order number. I’m looking at a sheet that says that I pre-ordered it and shipping date would’ve been July 28, 2025. I have yet to receive it. today is September the 17th 2025 this is $107.90 so it’s not just a $20 item it’s over $100 item that I have not yet received that I have paid...
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Replied
Never received jackets but payment taken right away. No one to help
Ordered 2 jackets 9/7 order JPXAN4D8, was confirmed in stock. They changed deliver date. Sent email no response, no confirmation. The tracking number goes nowhere. Keeps saying it’ll be in factory soon. No contact info. Was supposed to be here by Sept 12. How do YouTube influencers have this as a sponsor with promo code if people don’t get product
Claimed loss: $169.00 and time. This was a birthday gift
Desired outcome: Want my money back please. All of it
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Money back received. Thank you!
Again it said it was in stock. Didn’t say what preorder meant where I could see. It was ok if late, it was all the other issues I had with tracking, confirmations. I did check junk mail. I do appreciate that you can give me my refund, hopefully will see 7-10 days as promised. Thank you
I responded to a email sent from BAERSkin. Went on my account and now there isn’t a no tracking number. They are saying this is in preorder, what is preorder, never heard such a thing, why process my money then. . 9/16 was date they gave but on what. Received? There’s no ETA. I would like a refund please
This complaint has been resolved automatically due to user's inactivity.
We sincerely apologize again for the confusion and frustration you experienced.
The pre-order date can also be seen on the screenshot you attached in this review, and it is clearly indicated there that the product was for pre-order with a shipping date of September 16, 2025. We completely understand your concerns about the tracking and confirmations, and we are sorry for the trouble this caused.
Your refund has already been processed successfully on our end, and you should see it reflected back in your account within a few days.
Best,
Stephanie
I’m really sorry for the confusion.
A pre-order means purchasing an item before it is available to ship, which reserves it for you once stock arrives. This information was shown on the product page, as well as the Checkout page, so you could decide whether you were willing to wait before placing your order. It was also included in the order confirmation email we sent. If you didn’t see it in your inbox, please check your spam folder as it may have landed there.
Since you prefer not to wait, we already cancelled and refunded your order for you. We sent you an email to confirm this.
Best,
Stephanie
I am very sorry for the frustration and disappointment caused by the delay and lack of communication regarding your order.
I understand how upsetting this must be, especially since it was meant as a birthday gift. We have recently sent a response to your email with details about your order, including updated information to help clarify the status.
Please check your email inbox for our reply.
Best,
Stephanie
Replied
Incorrect order- # Z8DQDU7E ordered a EX and they sent wronge size. Now they won't respond .
I ordered XL and they sent a Large. Order: Z8DQDU7E I ordered the hoodie in XL and rain jacket in XL. The rain jacket is XL but the hoodie is Large. The packaging says XL but the hoodie inside is only a Large. I would like it to be replaced with an XL.They asked for pics of the label and I sent them 2. I would even take a different color. They ghosted me and will not respond.
Claimed loss: If not replaced with correct size the loss will be $169.95I can't ware a Large
Desired outcome: Replacement with correct size or full refund.
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Thank you for your reply. Will look forward to
receiving the new tracking number and correct Size
We sincerely apologize for the mix-up with your order and for the frustration caused by the lack of timely communication. We understand how disappointing it is to receive the wrong size, especially when the product label was incorrect.
Please be assured that we have recently responded to your email and have taken steps to assist you with your concern. Your request for a replacement hoodie in size XL has been addressed, and we’re working to ensure the correct item is sent to you.
We truly regret the inconvenience this has caused and appreciate your patience as we work to resolve this promptly.
Best,
Stephanie
Replied
Hoodies
After 2 months, I received my hoodie which was way too large. I have attempted to return for a size exchange since that date by multiple emails using baerskin's online customer service request form since, and have left 2 voice messages with their customer service phone line since january 19th. To date, I have not received any communication from baerskin.
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Replied
Baerskin hoodie non-existent customer service
In November, I placed 3 orders with Baerskin. None of the items arrived by Christmas, and I could only use the hoodie since I purchased it for my husband. He received it mid January. After many attempts to contact customer service, which does not exist... only bots... I finally received instructions to return I did so, at my cost, following every detail of...
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Replied
Customer service
Received 2 Baerskin Hoodie 4.0 on January 19, 2025. Both were way too large. I have attempted to return for a size exchange since that date by multiple emails using Baerskin's online Customer Service request form since, and have left 2 voice messages with their Customer Service phone line since January 19th. To date, I have not received any communication from Baerskin.
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