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Sand Cloud
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Sand Cloud Reviews 25

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Sand Cloud These towels are amazing!

These towels are amazing! I have them on my bed, home decor ladder, and I use them for the beach! I highly recommend them, and they are sustainable which is great!

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Sand Cloud I'm really happy with my Sand Cloud bath towels

I'm really happy with my Sand Cloud bath towels. They look great and feel super soft. Plus, they dry really fast. I also love the nice textured patterns.

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Sand Cloud Still waitin for 2 towels that been charged on my credit card with no response from Sand Cloud

Still waitin for 2 towels that been charged on my credit card with no response from Sand Cloud. I've emailed several times... I don't even had an order number. No confirmation of the order via email. ***.

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Sand Cloud The blankets and towels from Sand Cloud are really nice!

The blankets and towels from Sand Cloud are really nice! I've been traveling with them all year, and as a photographer, I've been using different styles that look good with the location. :)

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Sand Cloud I luv my Sand Cloud towels!

I luv my Sand Cloud towels! I got a bunch and none of them let me down. Lately, I had a prob with an order and the Customer Service team was super helpful and answered all my questions. :) I def recommend!

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Sand Cloud I just ordered from Sand Cloud and wanted to change a towel in my order and the Customer Service was really helpful!

I just ordered from Sand Cloud and wanted to change a towel in my order and the Customer Service was really helpful! They got back to me fast and let me know what I could do. I ended up getting the towel that I wanted thanks to the help from the Customer Service Team! I really like my Sand Cloud Towel and will recommend it to my friends and family! :)

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Sand Cloud Right now, I have a bit of an issue with Sand Cloud due to shipping

Right now, I have a bit of an issue with Sand Cloud due to shipping. I really like their products and I received one as a Christmas gift, but when I ordered a beach towel, there was a problem. It was supposed to be shipped on the 11th, but the tracking hasn't been updated yet. I called DHL e-commerce, the company they now use for shipping, and they don't have any record of scanning the package. They only mentioned that the label was created. The first two emails I sent were answered quickly, but the one I sent today didn't receive a prompt response. I just want my towel and I wish I could find out where it is.

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Sand Cloud I bought four towels from Sand Cloud through GMA

I bought four towels from Sand Cloud through GMA. They said the towels would ship in 2-3 days. It's been a month since I placed the order and they keep saying they will ship soon, but nothing has arrived. I cancelled the order this week because I needed the towels for summer and specifically told them not to charge me. But guess what? They charged me anyway, and I still haven't received any towels. Dealing with them has been a complete mess. I hope I can get a refund at some point. In the meantime, I ordered towels from another website and they were delivered within two days of my order. That's how a business is supposed to operate.

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Sand Cloud I kinda like their stuff, but I ordered some bedding and it was like, terrible

I kinda like their stuff, but I ordered some bedding and it was like, terrible. They said it was for a queen, but it seems small to me and there are like, stains from the dye. And that's not even the worst part. I didn't feel like dealing with the hassle of returning it, so I just wanted to write a review to help others make a smart decision. But guess what? Every review I've written has either been taken down or not "approved." It's like they only want 5-star reviews on their site. My reviews aren't even that negative, just stating the facts with some pics. They totally lost my trust. I'm starting to wonder if they even care about their "cause" at all.

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Sand Cloud I ordered from Sand Cloud during a sale and I was super excited to receive the products

I ordered from Sand Cloud during a sale and I was super excited to receive the products. They promised free shipping in 4-7 days, which was great because I spent over $200. I made the purchase on December 1st and 2nd, and the product said that all items would be shipped on December 4th. Everything seemed fine until I saw that the notes said it left the facility on December 5th at 1:13 PM, even though it was posted on the 4th. It's like the product never made it to the USPS. I've been trying to track it for days, but all USPS acknowledges is that a label was created. Sand Cloud hasn't responded to me either, and now the items I ordered are out of stock. This whole shipping situation has gone from me being nice and understanding to me being frustrated. It's taking up so much of my time and I feel like they're playing games with the shipping. I've never had an experience like this before. I can't even give them one star because they have my money and I don't have the product. I don't even know if it shipped, even though Sand Cloud says it did. I'm guessing they'll offer me a refund since I got the product on sale, instead of just honoring the promise and sending me the product. That is, if I can even get a response.

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Sand Cloud I ordered a bedding from Sand Cloud to be delivered to my PO Box

I ordered a bedding from Sand Cloud to be delivered to my PO Box. I always check if a company ships to PO Boxes before ordering. I didn't see anything saying they don't ship to them, so I placed my order. Well, they shipped it through UPS, who says they don't have a service for PO Boxes. Anyway, I contacted Sand Cloud to see if they can ship it back when they get it and I give them a different address. After arguing and them blaming me, they said they'll ship it back to the new address. I got a notification on April 15th that it was returned. I contacted Sand Cloud on April 24th to let them know it's back at their warehouse, as they asked. They say it's not there "yet". I contacted them again tonight, April 28th, for an update and they still say it isn't there. I also ordered their "amazing" towel and realized I didn't change the shipping address after placing the order. Their email says I can reply with any further requests, so I did. I asked if they can update the shipping address to my alternate address because of the issue mentioned above. They said they'll "honor the request if available". Not sure why it wouldn't be available... it's just changing the location of the product I ordered. This company has terrible customer service and can't handle any negative experience or accommodate simple requests. They treat customers with negative experiences as if they're demanding everything for free, which they're not. If you order from them, make sure your order is correct the first time and that you can receive it at your location, or they won't help you at all.

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Sand Cloud Complaints 14

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Sand Cloud I ordered from Sand Cloud on June 27, 2022, but it's already July 21, 2022, and I still haven't gotten my order

I ordered from Sand Cloud on June 27, 2022, but it's already July 21, 2022, and I still haven't gotten my order. They haven't responded to my two emails or one voicemail. It's really frustrating.

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Sand Cloud I placed an order on June 25th

I placed an order on June 25th. The order came on July 6th, but only part of it arrived. I was supposed to get everything in one package, but I only got the bath towels. The hand towels and washcloths were missing. My order number is ***.

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Sand Cloud My order #***

My order #***. I ordered in November and still haven't received it. They haven't responded to my phone calls or emails. I made the purchase on 11/30, order #***, and paid $220.09 through PayPal. They claimed it was shipped on Dec 4, but I haven't received anything yet. I've sent them many emails and made several phone calls, but Sand Cloud hasn't responded.

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Is Sand Cloud Legit?

Sand Cloud earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Sand Cloud to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Sand Cloud is known for their high standards and safety. If you're thinking about dealing with Sand Cloud, it's wise to check how they handle complaints.

We found clear and detailed contact information for Sand Cloud. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Sand Cloud has received 5 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Sandcloud.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Sandcloud.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Sandcloud.com you are considering visiting, which is associated with Sand Cloud, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Sand Cloud as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for Sand Cloud have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Sand Cloud website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Sandcloud.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Sand Cloud has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 14 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Sand Cloud protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We have detected an internal review system on Sand Cloud's website, which can be a positive feature for customers looking to make informed decisions about the company's offerings. However, we recommend that you take the time to research the reviews and verify their authenticity before trusting them entirely
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Sand Cloud I ordered from Sand Cloud on Sept 8

I ordered from Sand Cloud on Sept 8. I still havent received my package. I've sent many emails to the company with no solution. I even asked for a refund for a package. The customer service keeps telling me the same thing that its on its way. 3 weeks later, I am still waiting.

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Sand Cloud I ordered from this company and got only part of my order

I ordered from this company and got only part of my order. I emailed them but it's been over three days and no response yet. I emailed on April 9th and followed up on April 10th, but their customer service never replied.

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Sand Cloud Ordered from Sand Cloud was easy

Ordered from Sand Cloud was easy. Got the order 6 weeks later. Not a big deal, but the 5 towels I got are totally different from the 5 towels I ordered. Can't talk to anyone at Sand Cloud to fix it. No call backs or email replies. I want the 5 towels I actually ordered. If not, give me a full refund.

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Sand Cloud I ordered from Sand Cloud on December 1st and they said it would take 2-4 days to process and 5-7 days to ship

I ordered from Sand Cloud on December 1st and they said it would take 2-4 days to process and 5-7 days to ship. I wouldn't have ordered if I didn't think I'd get it in time for Christmas. I get that things can be delayed, but this company's customer service is nonexistent. They already took my payment and I can't get a response from their customer service email or phone. I've left a bunch of messages on both. I just want my stuff shipped as soon as possible.

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Sand Cloud I bought 4 things from Sand Cloud for more than $200

I bought 4 things from Sand Cloud for more than $200. They sent each thing separately. The most expensive thing was sent on June 11th, but I don't have any tracking info for it. I had to ask the company twice for a refund. I talked to USPS and they said if there's no tracking movement after 7 days, it's lost. The company won't give me a refund and is ignoring me. I bought the stuff almost a month ago and they've had my money since then. But I still don't have the most expensive thing.

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Sand Cloud I ordered 5 towels from Sand Cloud on November 20th

I ordered 5 towels from Sand Cloud on November 20th. They sent me a confirmation right away, but by November 30th, I still hadn't heard anything about my shipment. I contacted customer support through email and *** messenger, but since December 6th, they haven't responded to my questions. My order still hasn't been shipped, and they charged my credit card $211.52 on November 20th. I want a refund because I don't know when it will be shipped. They said shipping would take 5-8 days. Thank you. My order number is ***.

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Sand Cloud I made an order on December 3 and $113 was deducted from my account

I made an order on December 3 and $113 was deducted from my account. Over the next few days, I received notifications from my *** app stating that the order had been shipped and was out for delivery. However, it never arrived. When I checked the *** app again, all the information had disappeared, and it only showed that the order was placed on December 2. I sent several emails explaining the situation, but I received no response except for someone asking me to verify my email, which I had already done. I continued to explain the problem, but no one replied to me. Then, when I checked online, I realized that the order was still in my cart! How could they have charged my account so many days ago? I just want an explanation and for my emails to be acknowledged. I also left a long voicemail when I called today. Order #

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Sand Cloud I ordered from Sand Cloud on July 19

I ordered from Sand Cloud on July 19. The tracking said it would arrive on July 26. But I never got it. DHL last scanned it on July 22. It's been a week and still no updates. DHL and Sand Cloud both said it's probably lost. They keep telling me to wait and see if it shows up in a week or two. They blame DHL for being slow because of lots of orders, but I ordered from other companies and got my stuff from DHL in the same time without any problems. I've contacted them five times and they just keep telling me to wait. This is not okay and it feels like they're trying to cheat me. I want my money back right away so I can buy from a company that actually cares about customers and doesn't make them wait after taking their money.

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Sand Cloud I bought 3 towels from Sand Cloud on July 8th

I bought 3 towels from Sand Cloud on July 8th. My order number is #***. I got 1 towel on July 20th and got a message that the other 2 towels were sent on July 18th. 25 days later, the tracking number shows that the items haven't been processed...just a label was made. It seems like the towels haven't even left the place. I emailed Sand Cloud's customer service on July 24th to ask about the missing towels. When I didn't get a response, I tried messaging them on ***. Finally, someone from *** emailed me 5 days later on July 29th. They told me to keep waiting until August 1st. It's now August 1st and nothing has changed. The tracking number still shows that the order hasn't moved. I messaged *** to tell them that I haven't received the order and the tracking details haven't changed. After reading similar complaints on your site, I think I might never get the rest of my order, even though my card was charged on July 8th.

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Sand Cloud I ordered 3 beach towels from Sand Cloud on May 26, 2022

I ordered 3 beach towels from Sand Cloud on May 26, 2022. I paid $63.57 through PayPal. I got confirmation of my order and shipping, with the right billing and shipping address. When I got a delivery notice, I didn't receive the towels. I checked the tracking details and it said the towels were delivered to a locker in CA. I tried contacting customer service many times about this mistake and asked for a refund. They admitted to sending my order to the wrong address and even said my order number was under a different name when I sent them all the necessary information. They said sorry for their mistake, but then blamed the carrier and said they weren't responsible for the wrong delivery. Now they keep asking for my correct shipping address, even though I've given it to them multiple times. They won't refund me and they haven't sent the towels. I just want my full refund, which I asked for after the items were delivered to the wrong address. I have a lot of emails about this issue that I can provide if needed. Thank you.

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Sand Cloud I ordered from Sand Cloud on 11/30 and they said it would take 4-7 business days for shipping

I ordered from Sand Cloud on 11/30 and they said it would take 4-7 business days for shipping. They sent me an email on 12/5 saying my order was shipped. On 12/16, I emailed them because I still hadn't gotten my order and the tracking info said the label was made on December 4th but the item hadn't been picked up yet. I know that means the label was printed but the package wasn't sent out. Since I knew it wouldn't come in time for Christmas, I asked them to cancel my order and give me a refund. They replied on 12/17 and asked for my shipping address. I gave it to them even though I thought they already had it because I gave them my order number. After that, my tracking info was updated and it said, "Your item departed a shipping partner facility at 12:45 am on December 19 in ***. This does not indicate receipt by the *** or the actual mailing date." It's now 12/29 and it's been almost 30 days since I ordered, but I still haven't gotten my order. I've ordered from other places online and even with delays because of COVID and staffing issues, I've gotten my orders within *** business days.

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About Sand Cloud

Screenshot Sand Cloud
Sand Cloud is a popular online retailer that specializes in beach towels, apparel, and accessories. With a strong focus on sustainability and giving back to the environment, Sand Cloud has gained a reputation for its high-quality products and commitment to making a positive impact.

One of the standout features of Sand Cloud is its dedication to eco-friendly practices. The company uses sustainable materials, such as recycled plastic bottles, to create their beach towels, reducing the environmental impact of production. By repurposing plastic waste, Sand Cloud actively contributes to the reduction of plastic pollution in our oceans and landfills.

In addition to their sustainable manufacturing practices, Sand Cloud also donates a portion of their profits to various marine conservation organizations. Through their partnership with organizations like the Marine Conservation Institute and the Surfrider Foundation, Sand Cloud supports initiatives aimed at protecting and preserving marine life and habitats. This commitment to giving back sets Sand Cloud apart from other retailers and demonstrates their genuine concern for the environment.

Sand Cloud's product range is diverse and caters to beach lovers of all ages. Their beach towels are not only visually appealing but also highly functional, with features like quick-drying and sand-resistant properties. The towels come in a variety of stylish designs, from vibrant patterns to more subtle and elegant options, ensuring there is something for everyone's taste.

Beyond beach towels, Sand Cloud offers a wide selection of apparel and accessories that embody the beach lifestyle. From trendy t-shirts and tank tops to hats and bags, their products allow customers to showcase their love for the ocean and the environment wherever they go. The quality of their products is consistently praised by customers, who appreciate the durability and comfort they provide.

Sand Cloud's website is user-friendly and offers a seamless shopping experience. Customers can easily navigate through different categories, view detailed product descriptions, and make secure purchases. The company also provides excellent customer service, ensuring that any inquiries or concerns are promptly addressed.

Overall, Sand Cloud is a reputable and socially conscious brand that offers high-quality beach towels, apparel, and accessories. With their commitment to sustainability and dedication to marine conservation, Sand Cloud has established itself as a leader in the industry. Whether you're looking for a stylish beach towel or want to support a brand that makes a positive impact, Sand Cloud is a great choice.

Overview of Sand Cloud complaint handling

Sand Cloud reviews first appeared on Complaints Board on Jul 11, 2023. The latest review These towels are amazing! was posted on Aug 6, 2023. Sand Cloud has an average consumer rating of 1 stars from 25 reviews. Sand Cloud has resolved 0 complaints.
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  1. Sand Cloud Contacts

  2. Sand Cloud phone numbers
    +1 (619) 693-8397
    +1 (619) 693-8397
    Click up if you have successfully reached Sand Cloud by calling +1 (619) 693-8397 phone number 0 0 users reported that they have successfully reached Sand Cloud by calling +1 (619) 693-8397 phone number Click down if you have unsuccessfully reached Sand Cloud by calling +1 (619) 693-8397 phone number 0 0 users reported that they have UNsuccessfully reached Sand Cloud by calling +1 (619) 693-8397 phone number
  3. Sand Cloud emails
  4. Sand Cloud address
    4629 Cass St PMB 52, San Diego, California, 92109-2805, United States
  5. Sand Cloud social media
  6. Janet
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    May 13, 2024
Sand Cloud Category
Sand Cloud is ranked 84 among 683 companies in the Fashion and Style category

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