BAERSkin Hoodie review: I was cheated by bearskin!!!
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I paid for but I never received the Baerskin hoodie that I paid for. I called months afterwards and spoke with a customer service rep who said she would look into it. She was suprised when she foundd the order and my payment… but nothing ever happened. She di not follow up. Since then, I was rather involved in a severe hospitalization in the Critical Cardiac Care unit at Valley View hospital in Glenwood Spings, CO. I am a man age 81.
I again ordered an orange hoodie whcih I received. I like it.
But, the original order was never refunded to me. I demand a refund of my monies plus a 10% loss of of purchasing power over the 18 (or so) months this matter has been open. Thank you.
David J. Kudish
824 Bonita Drive
Aspen, CO 81611
Mobile: +[protected]
Email: [protected]@gmail.com
I may have used my Florida contact info for this order.
Recommendation: Avoid this company as its delivery and follow-up are suspect!!!
Thanks for your review!
We're very sorry to hear about your experience, and we want to sincerely apologize for the frustration, inconvenience, and lack of follow-up you've endured. We completely understand how upsetting this situation must be, especially given the health challenges you've faced.
We want to assure you that we’ve been actively trying to resolve this issue. In fact, we recently sent you an email, and we’ve also sent multiple emails prior to that to address your original missing order. It appears, however, that our messages may not have reached your inbox. Please check your email’s Spam or Junk folder, as it’s possible our correspondence was filtered there.
Regarding your original orders, it seems they experienced shipping issues, which we described in our email. We appreciate your patience and will work to make this right as quickly as possible.
Best,
Stephanie
The complaint has been investigated and resolved to the customer's satisfaction.
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