BAERSkin Hoodie review: Where is my order

I planned a trip to Colorado for early October and placed 2 orders on September 1 for this trip, WBV0VRC2 & BDN0NZKP. I placed 3 orders on September 12, NP2K3982, TDXV7GWA & TANZVKZ6. I have not received any of them. I contacted support via their website on September 13 to change one of the earlier orders since I had not received it yet. Got a reply on the very same day from Baerskin stating the order was "updated with the new preferences right away" and "we’ll send your updated tracking number as soon as it’s available". I have reached out to customer support via their website twice since inquiring about my order status because I have not received my merchandise and I have received no response on either of those two inquiries.