BAERSkin Hoodie review: No delivery, no updates, no communication
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I own an original Baerskin Hoodie from 1 year or so ago and it was really warm (but had a bad zipper), so I thought I would take advantage of the holiday sale. Wrong move! I placed 3 orders on December 9 and then December 14 and to date have received zero communication on shipping or delivery or fulfillment status, zero email responses other than automated responses acknowledging that I complained to them. AVOID THIS PRODUCT. If my orders are not cancelled and money is not refunded I will be pursuing a fraud investigation into this company. My hopes are not high after reading the other reviews here.
Recommendation: Do not buy anything from this business, they do not send you any products.
I have now initiated fraud investigations with my credit card and with PayPal. I have also filed a complaint with the US federal Government's Internet Crime Complaint Center, because the scope of the experiences I have read online, and the number of consumers impacted, appears to show a deliberate pattern of criminal intent to illegally defraud US consumers. https://complaint.ic3.gov/ - https://www.ic3.gov/Home/Index - IC3 is operated by the FBI.
On December 9, 2024 I placed two separate orders for the a) BAERSkin 3-In-1 Women (hoodie 4.0 + Rain Jacket 2.0) & BAERSkin 3-In-1 (hoodie 4.0 + Rain Jacket 2.0) ( total $322.90 ) and another order for the BAERSkin Tactical Hoodie 4.0 ( total $69.97 ).
On December 14, 2024, I placed an additional order for the BAERSkin Tactical Hoodie 4.0 Women ( total $107.90 ).
I reached out to their support email on December 21, 2024 and did NOT receive a direct response.
Based on the reviews and complaints here, I am requesting a full cancellation/refund or I will be initiating a fraud investigation with my credit card and with PayPal, separately.
Thanks for your review!
I sincerely apologize for the frustration and inconvenience you’ve experienced with your order. We completely understand your concerns, and we are sorry that the communication and fulfillment process has not met your expectations.
I see that you’ve already filed disputes with your card company, but if you need further assistance or would like to check the status of your order, please reach out to me directly at stephanie@baerskinhoodie.com. I will personally look into this and help resolve the issue as quickly as possible. Thank you for bringing this to our attention.
Best,
Stephanie
I have emailed you in response.
Please initiate a refund for my orders # G7XZ4PRQ, XEVZGJ2L and NFHBAJ7N
Once refund has been debited to my payment accounts, I will cancel/resolve any outstanding complaints or fraud reports related to those orders. Otherwise, I will proceed.
Non-delivery of merchandise and deliberately making refunding or cancelling orders this difficult is a MAJOR red flag, which at a minimum could be construed as a deceptive trade practice as defined by the FTC’s Bureau of Consumer Protection, but potentially opens the business up to far greater penalties, including criminal liability.
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