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PromGirl Customer Service

33
Complaints39
Pending13
Resolved13

Occasion Brands, LLC

1441 Broadway, 21st Floor
New York
New York
United States - 10018

Customer Support Phone Numbers

1888 843 7766(Customer Service) 1 0
+1 302 279 1052(International) 1 0
Mon8:00 AM - 8:00 PM
Tue8:00 AM - 8:00 PM
Wed8:00 AM - 8:00 PM
Thu8:00 AM - 8:00 PM
Fri8:00 AM - 8:00 PM
SatClosed
SunClosed
Operations
105 Sleepy Hollow Drive, Middletown, DE 19709
Plus

PromGirl Complaints & Reviews

[Resolved] PromGirl / Terrible experience

La
Oct 22, 2017

Please, don't order from them if you don't like to pay for something that has a bad reputation. My husband always says that before ordering people should read all the information about the website, the company and the way they operate. But people rarely do this. Just like me. What I can...

[Resolved] PromGirl / bad quality

Sh
Sep 19, 2017

I bought 3 dresses and when I opened the package I was a little shocked. The fabric material was so thin that I could see my body through it, it was almost transparent. And it looked so bad sewed and cheap, I couldn't wear it anywhere at all, not even at home. Too bad. One of the dress wa...

[Resolved] PromGirl / too cheap

Ni
Sep 08, 2017

I purchased three dresses from them. One of them looked incredibly beautiful on the website and I decided that it had to be mine. But that was just an illusion because what I got was completely different. The fabric material was worse than I only could imagine. I 'd be too embarrassed to...

[Resolved] PromGirl / dress

Ja
Jun 01, 2017

First and last time I will purchase from this site. They would not accept my return because it was not requested within 7 days. Return policy is misleading, please be sure to read the fine print. A supervisor said that the item is not longer being offered in the size I purchased so they...

[Resolved] PromGirl / unethical behaviour, delivery problems, rude assistants

Se
Jun 01, 2017

I have placed my order on the 24th of May and paid for one business day delivery. The reason why I chose one business day option was that one of my friends was in Chicago and she was coming back to Turkey on the 26th. It was supposed to be in Chicago on the 25th but instead it arrived on...

[Resolved] PromGirl / Dress did not arrive

Mo
Apr 27, 2017

I bought a dress and a pair of shoes from www.promgirl.com for my prom and they shipped everything separately! I still can't get it! Was it that difficult to put everything into one box? Anyways, I received only shoes and dress never arrived. They said that my dress was on its way but they...

[Resolved] PromGirl / Worst!!

Ni
Dec 15, 2016

This was my first experience with PromGirl and after I receive my money back I want to forget about this terrible website! I have purchased a lovely evening dress for a Christmas party and was supposed to get it by the end of this week but it seems like it's not coming! I was contacted by these...

[Resolved] PromGirl / Defective dress

Le
Aug 31, 2016

I have purchased two dresses from PromGirl website which were on sale. My order arrived in a timely manner. One dress looked great but the second one was defective. There was no tag on it and it had a hole. I contacted customer service and asked for a refund but they said that they cannot...

[Resolved] PromGirl / Don't depend on this site!

Al
May 02, 2016

My dress was a complete piece of garbage. It was supposed to be covered with beautiful rhinestones and when I took the dress out of the package many rhinestones just fell off! Emailed PromGirl customer service and they asked me to provide some photos. I did as they said and demanded my...

[Resolved] PromGirl / Terrible online shop!

La
Mar 14, 2016

I have ordered two lovely dresses from this website about two months ago and one month later received a message that my dresses were no longer available. I contacted PromGirl customer service immediately and asked for a refund. They said that they don't do refunds and offered me to pick...

[Resolved] PromGirl / Extremely disappointed!

Am
Mar 04, 2016

I am extremely disappointed and will never buy anything from PromGirl.com. I've ordered a lovely cream dress. When I received it I was shocked because it was totally white! They use some filters and photoshop so there may be a huge difference in colors. I contacted customer care and asked...

[Resolved] PromGirl / Highly unprofessional company!

Ev
Mar 03, 2016

I purchased a dress from PromGirl about two month ago. That was supposed to me my wedding dress. They promised I would receive it on time. Two weeks before my wedding I received a message from their customer service saying that the dress I ordered was no more in stock! They offered me a...

[Resolved] Promgirl.com / Crazy taxes

Di
Mar 03, 2016

I've ordered a dress from this website and I live in Europe. The dress I purchased cost me $150 and shipping taxes were over $200! Are kidding me? I contacted Promgirl customer service and asked what was going on. They said that there was nothing they could do. I was told to contact the...

PromGirl / information on website/ customer service

Il
May 07, 2015

DON'T BUY here at least when you live outside USA My daughter ordered her prom dress and had to pay about 60% more because of shipping costs, taxes etc. The website does not inform her target group (teens and young adults) properly about these 'extra costs' and they are faced...

www.fabulouspromgirl.com / The colour and design of the dress was completely different

Na
Nov 22, 2014

I placed order on the website www.fabulouspromgirl.com. I ordered dress from them. I got the order 2 days ago, but the dress looked completely different as on the website. The colour was darker and the design was completely different. I wanted to return it back, but I needed to pay for the...

Promgirl.com / Return policy

Be
May 21, 2014

I will never buy another dress from them for as long as I live. I bought a dress for my brothers wedding. I didn't care for the way it looked or felt on me. When I started to fill out the return slip, it said I had to get an RA number from them directly. When I went online to get the...

Promgirl.com / I had the worst experience of my lifetime with this company

Ki
Jan 08, 2013

The worst website ever. I had to pay shipping plus 40% the dress was originally priced at the door when it was delivered because they didn't consider international shipping chargers. When I tried to put the dress on the smallest size xs was way too big. I had to get it altered in time...

Promgirl.com / Customer service is really really horrible

Do
Aug 22, 2012

First of all, the customer service is really really horrible. The reps are unable to help with any returns or size changes. REALLY READ THE POLICIES because you WILL be screwed if you find a slight problem with your dress and find that you need to return or exchange it but CAN'T. Or...

Promgirl.com / The dress we ordered was nothing remotely like the color pictured on the website

Fe
May 24, 2012

The dress we ordered was nothing remotely like the color pictured on the website and the sizing is much smaller than standard manufacturers. Their customer service reps were rude and unrelenting. I offered to ship the dress back in exchange for another size larger (and pay a re-stocking...

Promgirl.com / This is the worst site i have ever tried to order from

Ol
May 06, 2012

This is the worst site i have ever tried to order from. I got my dress that I ordered and it was a completely different color than what was shown in the picture and the sequins were literally coming off of the dress! the stitching was pulling out the instant I tried it on for the first...

Promgirl.com / Terrible website, will NEVER use again

Bo
Apr 22, 2012

Terrible website, stay far away. WORST CUSTOMER SERVICE EVER. UNPROFESSIONAL. I bought a dress in 2011 from the website and hated how it looked on. Nothing like the picture. In 2012 I wanted to return it for store credit and get a new one. I didn't think it could be done because it...

Promgirl.com / They really have the worst customer service of any prom site I've ever seen

Ni
Apr 15, 2012

They really have the worst customer service of any prom site I've ever seen! we ordered my dress for a May 5th prom and they told me it was in stock when i ordered it. we paid extra for two day shipping to make sure i had it a full month in advance and they called me the day it wa...

Promgirl.com / Do not order unless it says &in stock& and you are 100% sure that you are ordering the correct size/dress

Ga
Apr 05, 2012

WORST CUSTOMER SERVICE. I ordered a dress and it was wayyyy big even though I followed the sizing chart so I had to send it back and pay for shipping and I am still currently waiting for my "exchange code". I chatted with an online representative about questions regarding a new dress I...

Promgirl.com / Dishonest way to do business

Go
Mar 15, 2012

I purchased a dress that I needed in 2 weeks and when I got the confirmation on the order I noticed they were not going to ship it for 6 weeks. I immediately tried to cancel the order and they refused. They said they didn't allow cancellations. They said they would ship it to me in 6...

Promgirl.com / I got a message that said my dress was not available in my size and they still charged my card

Go
Jan 30, 2012

I should have listened! I told myself everyone gets a little harsh in a review..ha.. not so. I did not even order from this site. I got a message that said my dress was not available in my size... THEY STILL CHARGED MY CARD! And the sister site, Simply Dress, I tried to order there. I got...

Promgirl.com / DO NOT BUY FROM THIS COMPANY!

Ch
Dec 09, 2011

Dress was delivered with wrong size. Called them immediately and they don't allow refunds! DO NOT BUY FROM THIS COMPANY!!! You will be sorry!

Promgirl.com / Beware

Uc
Aug 29, 2011

DO NOT SUPPORT THIS STORE. THEY ARE DECEPTIVE AND RUDE. I ordered several separate dresses to be used as bridesmaid dresses and they cancelled one of the orders on me because they thought it was a duplicate. If they were professional and organized and knew how to run a business, they would...

Promgirl.com / I will never purchase anything from them again

Go
Jul 26, 2011

I ordered a prom dress for about $450 in advance to be sure the dress was ready for prom. When my daughter put on her dress for prom night, the cheap nylon zipper got stuck and it would not move up or down. Finally, we got the zipper to zip to the top but then the cheap nylon zipper split...

Promgirl.com / Bad service

Hl
May 11, 2011

I ordered my prom dress last Thursday, they said they had the dress in stock. I got overnight shipping. Monday rolls around... No emails, no dress. Nada. My mom called and they said they had it in stock and would ship it that day. It's Tuesday. No dress. My mom called. The lady said...

Promgirl.com / I do not recommend purchasing any product from PromGirl.com

Em
Apr 28, 2011

BUYER BEWARE! Poor experience. I do not recommend purchasing any product from PromGirl.com. There are too many other reputable retailers available. I purchased a $367 prom dress for my daughter and need to return the dress for another size. Problem I pay for return freight. I pay for...

Promgirl.com / Buyer Beware

Ja
Apr 26, 2011

BUYER BEWARE! Poor experience. I do not recommend purchasing any product from PromGirl.com. There are too many other reputable retailers available. I purchased a $367 prom dress for my daughter and need to return the dress for another size. Problem, I have to pay for return freight. I have...

Promgirl.com / Do Not Order from them

Kl
Apr 14, 2011

I ordered a prom dress for my daughter, early March, 2011. It had gathering or pleating around the waist that was not there in the photo's so my daughter did not like the way it looked. I sent it back and had to pay a restock fee plus the shipping cost. I Ordered a different dress and...

Promgirl.com / Don't order there if you are not 100% sure that you will keep the merchandise

Ol
Mar 10, 2011

Don't order there if you are not 100% sure that you will keep the merchandise. We were stationed in Germany when we ordered a couple dresses (picking the right size) for my daughter for prom. We sent 2 dresses back because they didn't fit and "ate" the restocking fee and all that...

Promgirl.com / UnHappy Customer

St
Feb 16, 2011

I purchased a prom dress for my daughter 3 months in advance (beginning of February)from Promgirl.com, completely aware of the non-refundabel policy. But what I wasnt aware of was the restocking fee (my bad). My daughter was not happy with the way the dress fit or looked (not like the...

Promgirl.com / As of today I still had not received the order

Br
Feb 01, 2011

They have very bad business practices. I ordered a dress on 3/30/10. Got an email on 4/1/2010 that stated my item shipped and included a tracking number. As of today 4/6/2010 I still had not received the order. I called to get more info and was told that the order had not shipped and would...

Promgirl.com / Do Not Shop at Promgirl.com

Sh
Jan 30, 2011

Their return policy is to deduct shipping and a 10% restocking fee and only give you store credit, EVEN FOR AN EXCHANGE! I ordered a dress according to their size chart and it was too small. Then they gave me store credit for $50.00 less than what I paid for the dress and had to reorder...

Promgirl.com / They have very bad business practices

Sc

They have very bad business practices. I orded a dress on 3/30/10. Got an email on 4/1/2017 that stated my item shipped and included a tracking number. As of today 4/6/2017 I still had not recieved the order. I called to get more info and was told that the order had not shipped and would...

PromGirl / Very bad business practices

Cr

I ordered a dress on 3/30/2010 that, according to Promgirl.com was in stock and available for shipment the next business day. On 4/1/2010 I received an email that stated that my item had shipped and it supplied me with a tracking number. As of 4/6/2010 we still had not recieved the dre...

PromGirl / The workers i called had no idea what they were doing

Gr

I payed around 310 dollars for a prom dress that was "in stock and ready to ship" turns out the site doesn't update regularly and put the order on back order and expected me to wait a week for something i payed 30 dollars extra to come overnight. the workers i called had NO idea what...