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Order# CM38N6JQ
Ordered on November 9th 2024.
I messaged on the chat they had available on the site to get tracking info in late November, December 9th, December 27th and January 4th all replied with the same email.
Hi
First off, let us say: you're a legend for ordering with us.
We truly value customer feedback - it's what makes BAERSkin, well, BAERSkin.
Here's the thing: we're a small but mighty team, and while we're thrilled by the overwhelming response to the launch of the BAERSkin Hoodie 4.0 - we admit we've struggled to keep up with stock. For that, we're sincerely sorry.
The demand this season has been insane – like 'record-breaking, out-of-stock-before-we-knew-it' insane.
But here's the good news: your order is now our top priority, and it will ship within 7 days.
To thank you for your patience, we're including a free gift with your order. It's our way of saying, 'You rock, and we appreciate you sticking with us.'
We're working overtime to keep up with the demand, cranking out more hoodies everyday, so everyone gets what they ordered. In the meantime, we want you to know how much your support means to us. You're part of what's helping BAERSkin grow as well as helping gear up everyday heroes for more outdoor adventures.
Thanks for being part of the BAERSkin family. Your order is on the way, and we can't wait to see you out there rocking it!
Sincerely,
Elena
How many times is my order going to be said it's priority with no results. It's almost been 2 months.
I can be reached at dusty1121.[protected]@gmail.com
Desired outcome: I want the product I paid for
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If it was baerskin the company I want my product purchased because my next step is the FTC. If it's a scam and most likely is I'll handle things on my end and get my money back. My warning other people about this company is present in my complaint. I also have told everyone I know or come in contact with that baerskin is not trustworthy and most likely a scam based off of what I'm going thru. Example: when I click on the order confirmation email it takes me to a page saying your order is on the way and further tracking info will be available when it ships but every time I check it there's no tracking info. So I would go to the support chat bubble and say track order. This is how I would get the same email they had sent a month ago, 2 months ago, even a few days ago. If you scroll down to the bottom of that page there's this number tho. +[protected] but 769 isn't a valid area code. The 215 number doesn't even ring. I got dial and it automatically says call ended
Stephanie,
Thank you for taking time to get back to me with somewhat an original response instead of the cookie cutter, pre- programmed emails Elena was sending. I found it highly upsetting in December that they thought offering me money off my next purchase with the company would have been an acceptable solution when at that point it had been over a month and a half and all the ads say 10 to 14 days shipping. Why would I take the chance again with a company when they didn't deliver the first time?
At this point you had 100+ dollars from me and not delivered your product in the time frame indicated on your ad and website.
I see the package is tracking out of China.
Maybe you could shed some light and be transparent with your customers.
This is an opportunity for you Stephanie. If I knew my customer service team was doing the job a monkey could do I'd let them go in a heartbeat. Training needs to happen and you need to treat your customers like people.
I'm just waiting to see how long from the time of the email it takes to receive the package.
This complaint has been resolved automatically due to user's inactivity.
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BAERSkin can’t keep giving the same reasons. Give a deadline or request for refund by emailing them or chatting them up; I am tired of being patient. If they do not deliver in 7 days, write a note to them via email or chat because otherwise I will file a chargeback with my credit card company. In case it is not, go ahead and do this while they deal with the consequences. Warn others online about what you have been through so that no one else falls into their trap. You should also not allow them to deceive you further.
* DO NOT BUY - Oversized Products & Non-existent Customer Service *
I've spent just under $1000 on products from this company, and none of them are useful to me.
- Every wearable is too big, even when using the sizing chart.
- The blankets are too thin and useless for warmth.
- The belts, even at XL size, are too short
- The leather gloves are way too thin for use for anything but driving gloves.
- The 2 components of the supposite 3-in-1 products, ordered at the same size, do not fit together.
- The patches are useless unless you have something with a velcro patch of the same size. Custom-designed for use with their products only.
* The only thing good about this company is its marketing team. *
The PR rep says the right words but does zero follow-up. Makes promises that it cannot and does not fulfill.
Customer service keeps selectively responding to items in my messages and requests, and ignores the rest.
Early last month, they said:
Here are your options:
1- Keep the product and get a 40% refund.
2- Return the product at your cost for a full refund.
Optimistically, I chose the option 2 path and got nowhere.
After all the promises on their ads and website, once you contact them due to dissatisfaction with their product, they tell you:
Return shipping costs are on you. Please include your order ID and full name inside the package. Without this information, we will be unable to process your refund, as we will have no way to identify the sender of the package.
Remember, items must be in their original packaging, unworn and unwashed, with all labels and tags attached.
And that, once our return center checks the condition, we'll process your refund.
Clearly, they want to put in zero effort to address the issue and intend to sell the returned item to the next unfortunate customer.
** Basically, the only way they will give you a refund is if they can resell it to someone else as is, and even then, return shipping is on you! That is only if you are lucky for their website to work for requesting a refund/exchange, or if they reply to your emails. **
So, now I'm at the end of my rope and patience and am willing to go with option 2 to recover some of my money. As for the products, since they are utterly useless to me, I'll be donating them to the local homeless shelter in the hope that they can help someone else without putting them through the wringer, and letting them try them on to see if they are of use to them before claiming them.
@PR Rep. Stephanie, I emailed you at the address you posted here and haven't received a response. Not even an acknowledgment of receipt. So, unless you are going to fulfill the option 1 offered by a member of your customer service team, do us both a favour and don't insult me by posting a generic response suggesting you will actually do something towards customer satisfaction.
* DO NOT BUY - Oversized Products & Non-existent Customer Service *