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1.0 40 Reviews

How responsive is Luxury Casino's customer service?

0 Resolved
39 Unresolved
Absolutely frustrating 🫠
It's quite possible that Luxury Casino is not aware of the complaints or rarely monitors their existence because we find it hard to believe they don't care about their customers. We advise reviewers to be very careful and have a backup plan if their issue isn't addressed. Check out other unresolved complaints on ComplaintsBoard to avoid problems caused by Luxury Casino's silence.
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8:55 pm EST
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Luxury Casino Money withdrawal

On 24/12/2023 I withdrew $200.00 from my Luxury casino account and have nit received the money. When I went to the chat and asked where my money was they said it was processed on 12/26/2023 and it would take 1-3 business days to get it to me. I have not received it. Whenever you speak with someone on their chat they ask for your information such as email, year of birth and last name and then that person says they will redirect you to speak to a agent/specialist and it then gives you a timeliness, such as 20 minutes to wait fir this agent to speak with you. I have waited many times over the past week and not once did an actual agent speak to when after waiting a lit longer than they said it would take. Also, at the bottom of the page it states that if I want to get my question answered I could " click" on "continue" but if I do it goes to page that says the site is not accessible. I just want my money ASAP.

Claimed loss: $200.00

Desired outcome: I want my money now.

Confidential Information Hidden: This section contains confidential information visible to verified Luxury Casino representatives only. If you are affiliated with Luxury Casino, please claim your business to access these details.

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11:32 pm EST
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Luxury Casino Withdrawals

I received a confirmation that my withdrawal was succsesful and for almost an entire week no one got back to me and when they did, I was told two totally different stories.

I am now dealing with the excuse that for some reason, luxury can not put my withdrawal into my nominated card account.

This is deception and I would like this sorted as soon as possible.

Desired outcome: That your casino does their due diligence and stop making excuses as to why things have changed

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9:31 pm EDT
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Luxury Casino Slots

I've played at Luxery before about a year ago and keep getting 100.00 free no deposit spins but my password isn't working. When I go to "Live" chat it's a computer that doesn't help and just shows me a list of other casinos. I saved my password but it's not working. If you want people to check out this casino why are you turning them away . I k ow it's computer generated because a "Love" person wouldn't be asking the next question before you even answer the previous. I'd love to try that 100.00 free no deposit spins to check out the casino but I can't get any help with my password

Claimed loss: 10.000.00

Desired outcome: I just want to get help to change my password or I'll put my real mo ey elsewhere. Isn't that the point on offering it so many times

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Is Luxury Casino legit?

Our verdict: Complaints Board's thorough examination reveals Luxury Casino as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Luxury Casino stands out for its commitment to quality and security. Clients considering Luxury Casino should delve into its customer service record to gauge compatibility with their expectations.

Luxury Casino earns 91% level of Trustworthiness

Perfect Trust Endorsement: Luxury Casino achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

Luxurycasino.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Luxurycasino.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Luxury Casino have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Luxury Casino and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Luxury Casino has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 39 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Luxury Casino protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • While Luxury Casino offers various gambling services, it's important to be aware of the potential risks and consequences of excessive gambling. If you feel that you may have a gambling problem, seek professional help immediately.
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8:38 pm EDT
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Luxury Casino Worst online casino in Ontario

have played for several months on a regular basis at several different denominations and have not had 1 winning session and that is mathematically impossible but if you question them they always say they use a fair and reputable RNG, we know that a load of crap. They love to take your money but refuse to payout, they remain on the top for the worst and tightest slots online. Enough chances for them but same losing result so i will spend my money where the casino cares about their customers and you can at least win something.

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2:50 am EDT

Luxury Casino Ideally my money gets returned

After making a deposit in fact two deposits on September 1st of 2023 within abuse minute seconds of each other The casino tried to pull fast one and steal one of my deposits I sent them screenshots of the accepted deposits in the fact that they did receive them and they still deny and refuse to give me my money back or credit my casino account they are a bunch of money laundering scammers do not deposit with them and warn your friends I will be fouling a report with iGaming to investigate them for money laundering as well as theft and hopefully these clowns get shut down in Canada

Desired outcome: or put on my account but considering they've been dicking me around for 5 days I think best case scenarios they could shut down so no more Canadians have to be scammed up by these people

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1:19 pm EDT
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Luxury Casino Bonus spins

I have never ever got the “free spins” while depositing tried calling for 3 weeks or more an it’s “call back” FOR 3 weeks! This is money we’re talking about and the the two accounts I have the amount of money I have spent is crazy and to not receive what I have signed up for then the chat” is robot never once addressed my bonus concerns but passes me off to another robot to give me 5 cents for free spins to games I don’t play is crazy I want a call asap [protected]

A manager if possible as I will be asking for that back as it wasn’t given what was advertised.

Thanks

Samantha

Desired outcome: I want all my free spins or money back for the times I’ve “opted in” and never got it and the money supposed be be going into my loyalty money I want that all added too.

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1:23 pm EDT
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Luxury Casino Luxury casino uk

My money has disappeared as of yesterday afternoon. I had 5216.89 in my account. Played in the morning then in the afternoon it started asking me to put my location on precise for app on my phone as it wanted to know which province I was in. It was on already!

Went on help with bot it found my account and showed me the correct amount but I had to change password which has happened twice in a short while.

Finally got into account and it says 0 for amount. What do I do as this is theft.

Ie en gave boy my account number and exact amount to look up and it said it could not understand what I was asking and could not help. Makes me feel sick!

Desired outcome: I need to be contacted by a real person I have screen shots to prove my money in account that the bot texted me.

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3:17 am EDT
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Luxury Casino Luxury casino, hyper gold

So on the 27th at around 130 2 o’clock in the morning I was playing hyper gold and I won like $4000 just over I have a screen recording of me winning because I was playing on my iPhone. Anyways I was going to close the hyper gold screen to withdraw the money and all of a sudden the air code popped up and I wasn’t able to close it at all so I had to close the whole page and now nobody seems to know what happened to the money or where it went through nothing no one can give me a straight answer. Every time I get on one of those live chat things they disconnect my call, they keep telling me to go to something called paycheke but I don’t even know how to work it and it doesn’t even load anyways, but I after I did that I was trying to get back onto my luxury casino that night or that morning I mean and it wouldn’t let me on I wasn’t able to get out until about five or six in the morning and all the money was gone. There is only around 30 bucks in there I believe now I don’t know what to do and no one can seem to give me an answer. No one’s answering my emails, but I can’t seem to get through the to the one 800 number so I don’t know. I think it’s totally unfair. I play all the time and for them to not know what happened to that money is ridiculous.

Desired outcome: I just want my money back the money I won that night I even have a video to prove it

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4:51 pm EDT
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Luxury Casino Gold rush express

Friday June 23 at 2:47

I was playing gold rush express and I was up $8000 and then the game was jus loading spinning and spinning and wouldn’t stop so I closed safari and open it and it was still spinning and spinning, and spinning, and then it stopped and said I had not enough funds, and this happened to me before all I had to do was add more funds and all my money was back, but I added more money and it came back so I spun couple more times and it said I was short funds, so I closed safari cleared my cookies and opened it back up and all my money was gone and I’m not very happy with it…

Desired outcome: My mkney winnings back

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10:53 pm EDT
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Luxury Casino These crooks stole me 1000

I withdrew my 1000$ and after the two day wait period went to website I was signed out tried to sign back in couldn’t took me 2-3 days still nothing so went to chat

I was told I reversed it and spent it in 100$ increments which is a LIE I was in the hospital since 27 when they said I played,

Scam artists ! Never again

I have over 40 scream shots of the stupid chat covo the customer service is terrible

Desired outcome: I want my 1000$ refunded to me asap

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5:28 am EDT
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Luxury Casino Online slot

This casino has been bought by Ontario commissioning gambling whatever it’s called I live in Canada this casino used to be really good. You can’t get any bonuses you can’t get anything. I just spent 2 1/2 hours arguing with somebody new to close my account permanently they won’t do it. I want my account permanently. I asked them to leave my card so I don’t have my bank cards in there either. I’m done they sent me to responsible gambling. I work in the casino I don’t need that BS.

Desired outcome: I want an email telling me my account is permanently closed for life forever that’s it and I want my bank card information removed from them it’s their system and they don’t need it for the audit

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11:11 am EDT
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Luxury Casino Withdrawal

I have been gambling on this site for a while never had an issue up until yesterday may 21st 2023, what happened was I withdrew my winnings of $1300 and closed the page, later when I felt like gambling some more I went to reverse my withdrawal but my withdrawal wasn’t there, usually when u make a withdrawal it stays in ur casino bank for 48 hours to be processed and u can reverse it whenever u want but in my case the withdrawal was gone.

I contacted the customer service they told me there is a technical issue and our technician working on it and asked to contact later. I whole 24 hours passed and I contacted them again still same excuse our system is experiencing technical issues and our technician r working on it I don’t know if what’s going on coz for a casino to fix a technical issue should not be such a big deal and also u can’t do nothing about it if they scam you and not pay ur winnings

Desired outcome: Please release my withdrawal

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8:36 pm EDT

Luxury Casino Withdrawl and left funds in locked account

I won and tried taking a withdrawl of $2700.00 and also having still $48.00 in my casino account.Then you had locked me out of my account sayin I had attempted my password to many times.We both know that it is a lie.You just don't want to pay what I am owed.I sm very disgusted in this casino.You say you are a trusting casino which is untrue aswell.I have taken further action.I deserve that withdrawl and you know it.Stop ripping people off just so you don't have to pay out.Your casino is not what I expected at all.Your not here for your customers at all.And you sure aren't a trusting casino at all

Desired outcome: You can't even get back to who emails you.So what does that tell people.It says that you are a scam casino

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10:40 am EDT
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Luxury Casino Withdrawing my money

Yes I play your casino this morning depositing 10.00 from my credit card and won 186.00 I played without any bonuses and now you don't want to give me my money i won I wanted to withdraw 175.00 and won't let me because of you saying I don't meet the whatever I played with bonus witch is a lie I would like to to talk with a supervisor or have the casinos phone number or I will be contacting the gaming commissioner as you can see when I started the game I never played with bonuses and that your ripping me off and the public

Desired outcome: Shshould be aware of tjis

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8:21 pm EDT
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Luxury Casino Account fixed and balance credited at a percentage of deposits made

I have spent the last 24hrs trying to speak to customer support i cant access promotions loyalty or online support services when im logged in the site has logged me out half a dozen times and then ive had $5.20 of my cash balance totally disappear from my account and ive had no resolution for nearly 30hrs im pretty close to leaving this site and finding a new provider unless luxury casino sets things right and shows some appreciation towards a big depositing loyal customer by means of a credit or something

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1:41 pm EDT
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Luxury Casino Luxury Casino

E transfered at 9 :30 am $70.00.

The transfer was from ATB.

No problem with the other transfers to luxury until this morning!

When I opened up Luxury, I spon the wheel and got $1000.00 and 50 free spins. Got the spins but not the 1000.00 bonus that I spon?!

Please deposit my $70.00 which HAS left my account but did not get to my luxury account. Where is it?

Thank you

Debra Jones

Desired outcome: My deposit is entered on the luxury site a d myspin rewards are also entered

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Update by Debrajones
Apr 25, 2023 1:42 pm EDT

Please help!

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9:29 am EDT
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Luxury Casino Payment not received

Hello I'm sending this message to let you know that I'm Frank Wescoup and I do not have multiple accounts with this casino, if there is someone is fraudulent my name.

That was my last $10 and I worked hard to earn that money, I was excited that I actually won that much money, I told my children, I made promises to them and now your taking this away from us, please don't do this... please

Desired outcome: I hope you find it in your heart to send me my money.

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5:56 am EDT

Luxury Casino Harassing txt msgs claiming I had won a prize it’s a lie you have to make a deposit to claim your prize which is free spins

I joined Luxury Casino a couple of weeks ago I only played a couple of times However since then I have been constantly spammed with txt msgs. Here is one txt msgs saying $1100.02 has been awarded to Jocelyn . The only thing we require is that you confirm your phone number. Claim or cash out axiwew.com/6SmaMRl It’s was a lie there was no money you had to make a deposit for free spins. I have requested the senders not to contact me , here are the phone numbers of some of those callers because the phone numbers constantly change all the time. +64 [protected]

+ 64 [protected] + [protected] + 64 [protected] of course there are many others. It’s for that reason I will not be remaining with Luxury Casino it’s a dishonest set up.

Desired outcome: I want the spammed msgs to stop completely and utterly I have begged the senders to cease contacting me but my messages are complete ignored. Please put a stop to the harassment?

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Update by Jolly joy
Apr 04, 2023 6:00 am EDT

The messages are unrelenting no one deserves this.

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11:54 pm EST

Luxury Casino Horrible games and the bonus’s are a joke

I spent $800 and couldn’t get a a bonus game in the Olympus game. Only cause it was charged to give extra game instead it makes you buy a game for $150 on 3$ bet m. Not fair that it prompts better odds then actual love casino but I have won more. I will not be using this service or site if I don’t see some kind of credit. $800 on a 3$ bet and can’t get a free round of games. And when I buy a free games I barely get a 1/3 of cost.

I spend a lot of mo et on other places and actual casino and I’m happy I didn’t go all out on this as nothing comes back.

I’m gonna wait. Few days see what happens then I will be a Leaving a review that this place dose not pay

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11:42 pm EST
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Luxury Casino 2 accounts by mistake

Hello

Two accounts were created by mistake.

I made a deposit in the wrong account and I cannot access the account to get my money deposited to the right account.

I have tried the chat 18 times! I get disconnected every time.

Please help!

Account numbers:

OCRHMN0002695286

And

OCRHMN0002695286-38035

First photo is of the account with 30 dollars that cannot be accessed.

2nd photo is only one conversation on the chat and is showing a third account number.

Desired outcome: Cancel one account and move my deposit to the proper account

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Reese.
Saint paul, CA
Jan 22, 2023 2:24 pm EST
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Good luck.

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