Replied
In November, I placed 3 orders with Baerskin. None of the items arrived by Christmas, and I could only use the hoodie since I purchased it for my husband. He received it mid January. After many attempts to contact customer service, which does not exist... only bots... I finally received instructions to return I did so, at my cost, following every detail of instructions. A month later, there has been no word and no refund. My next step is to contact my credit card company and dispute the charges.
Claimed loss: $190 plus cost of return with tracking
Desired outcome: Refund of $190 posted to my credit card
Confidential Information Hidden: This section contains confidential information visible to verified BAERSkin Hoodie representatives only. If you are affiliated with BAERSkin Hoodie, please claim your business to access these details.
Thanks for taking the time to share your review here!
We sincerely apologize for the frustration and inconvenience you’ve experienced with your orders and return process. We understand how disappointing it must have been for your items to arrive late and for the difficulty in reaching our customer service team.
We want to assure you that we have recently sent you an email regarding the status of your return. Please check your inbox (including spam/junk folders) for further details. If you have any trouble locating the email, please let us know, and we will be happy to assist you further.
Again, we regret the delays and any lack of communication you’ve encountered. We appreciate your patience and will do our best to resolve this matter as quickly as possible.
Best,
Stephanie
This complaint has been resolved automatically due to user's inactivity.
2 comments
I don't recommend this company; customer service is horrible. I ordered a very nice hoodie in the winter which took over a month to arrive. I subsequently ordered two items in February which were never delivered. I had to leave a vm and the response was that their were two failed delivery attempts and nothing more.
I’m dealing with this company at the moment, totally the worse customer service ever, they didn’t have my color but took my money, then pretended they were going to send a tracking number as soon as possible, a week later I get stupid email response and no hoodie, they are the worse.