In November, I placed 3 orders with Baerskin. None of the items arrived by Christmas, and I could only use the hoodie since I purchased it for my husband. He received it mid January. After many attempts to contact customer service, which does not exist... only bots... I finally received instructions to return I did so, at my cost, following every detail of instructions. A month later, there has been no word and no refund. My next step is to contact my credit card company and dispute the charges.
Claimed loss: $190 plus cost of return with tracking
Desired outcome: Refund of $190 posted to my credit card
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This complaint has been resolved automatically due to user's inactivity.
I don't recommend this company; customer service is horrible. I ordered a very nice hoodie in the winter which took over a month to arrive. I subsequently ordered two items in February which were never delivered. I had to leave a vm and the response was that their were two failed delivery attempts and nothing more.