Replied
Terrible service. Being ghosted by company
We ordered four products from them. They dont provide you an actual tracking number or location of your products. It's all done through their website with generic "departed country" updates until it gets into the US. After two weeks, we were notified it was in our state, but the packages were being sent back due to incorrect address. Baerskin only allows you to submit a service request with their chat bot. It's now going on two weeks since I filed a complaint and request with their chat bot to attempt to get the actual tracking information, so I could reach out to the shipping company in an attempt to correct the address. We have radio silence from the company. I ended up having to dispute the charges with the credit card company! Worst experience ever!
Claimed loss: $339
Desired outcome: Total refund and confirmation from company that it was processed
Confidential Information Hidden: This section contains confidential information visible to verified BAERSkin Hoodie representatives only. If you are affiliated with BAERSkin Hoodie, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
We deeply apologize for the issues you've encountered with your recent order and for the frustration caused by our service. We understand how important it is to have clear and timely tracking information, and we sincerely regret that our communication and support channels did not meet your expectations.
We have recently sent an email regarding your complaint. We acknowledge that the lack of a clear tracking number and the delays in addressing your concerns have caused undue stress. Additionally, we understand the inconvenience of having packages sent back due to address issues, and we are sorry for not being able to assist you sooner.
We value your feedback, and we're committed to improving our service to prevent this from happening again in the future.
Best,
Stephanie
Replied
Items not received
I ordered a pair of pants and the 3 in 1 hoodie a week before Xmas. The pants arrived on Jan 3rd, and I was told the the 3 in 1 hoodie and rain jacket would be shipped to the UK on 7th of Jan as they were on pre order. I have not received my hoodie or rain jacket, and am over £200 out of pocket. None of my several request for a follow up have been responded...
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Replied
Product
I wanted to buy a pair of the rain pants at the discounted price of 70 something but the only size that was in stock was small and I’m not a small man. I would actually need to have a two XL so now I can’t buy the pants and of course even my coupon for $20 off. I can’t use that for what I need it for so I would like someone to contact me and help me with this issue..
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Replied
Requesting a smaller size - 12/26. Automated reply
On 12/26 I have sent an email requesting to exchange for a smaller size. I did receive an automated reply, stating "the first available representative" would be reaching out. But that has not occurred. I replied to my own email the email again on Jan 6th only to receive the same message. I am being billed on Klarna, but not using the fleece due to it being...
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Replied
Product never received/shipped
I truly regret ordering from this so-called "company" Baerskin Tactical Hoodie. They are not transparent (the way SHEIN is) that it's a Chinese company which, of course, drop ships from China. Had I known this I would never, ever have ordered from them. Unfortunately, I found out afterwards, the hard way. I ordered the hoodie as a Christmas gift because...
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Hoodies not delivered
I ordered 3 Hoodies w/shells on Nov 18th and have not received them. I have not received any info on shipping status. They immediately accepted y money. Their reply for info on my order is "we'll email you as soon as we have more info". This was supposed to be a Christmas gift and I gave more than enough lead time. My order # is C3L7123U. I would like to receive what I paid for or get an immediate and full refund ($503.70).
Replied
Order #KQM9WKCG never received
Ordered two hoodies and hoodie/raincoat combo on Dec 4, plenty of time before Christmas. Never received. When I emailed around the 20th, got "oh, we're so overwhelmed" email. Now it's the 8th and still nothing. No customer service to call or even chat. Don't know if you people are legit or I just lost hundreds of dollars, but you had better figure out your...
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Replied
Customer service is a 0.
I ordered a large hoodie and a large pair of rain pants in November. I received two pairs of rain pants. One large pair and one xl pair of pants. Also was charged for items that I did not order that was charged to my paypal account. Here all the reference numbers and the amounts that was charged to my paypal account.1. P928300NTEHM6W0FE $79.77, 2...
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Replied
Baerskin tactical hoodie 4.0
Order# CM38N6JQ Ordered on November 9th 2024. I messaged on the chat they had available on the site to get tracking info in late November, December 9th, December 27th and January 4th all replied with the same email. Hi First off, let us say: you're a legend for ordering with us. We truly value customer feedback - it's what makes BAERSkin, well...
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Hoodie 4.0
Purchased hoodie and the waterproof shell on December 4th and received nothing but automated emails putting off delivery. Order Information: Hi Janice S Wilson, it’s officially go time. BAERSkin Tactical Your payment for order FT9VJMJ9 has been accepted! VIEW ORDER Hey Janice S Wilson - We’ve received your payment, so it’s all systems go. We'll let you know...
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Replied
Two baerskin hoodies
I ordered two of these hoodies. I have not received them and no one has bothered to answer my phone calls. Order #8G62U8YZ and #TGQ31FUJ. Both ordered around Dec. 9. Where is my product? There is no tracking information and the orders only show that the orders have been confirmed. This is not the way to treat customers. If you are out of the product, just...
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Replied
I did not recive my full order
Order number VWE7936K. I wrote about a week ago Christmas Day it was when my son opened his gift there was a jacket missing. I paid 169.95 for two jackets and only received the hoodie. What a surprise when my son opened his gift and there was only one jacket there. I have emailed and they said they would get back to me with a response and nothing yet. It...
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Replied
Hoodie 4.0
I originally placed 2 orders on Oct. 8th. The first was for an XL the second for a L since I realized the XL was too big. I immediately contacted them and cancelled the XL. Instead, they cancelled the L and sent the XL. I ask to return the XL for a refund. They offered me 40% off to keep it, a free exchange or I pay for return shipping for the refund. I...
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Replied
Unfulfilled order and double charged
Ordered 11/29/24 and was charged. Said it would arrive by Christmas. I reached out after no tracking was available a week before Christmas. Tried getting a person on the phone, unsuccessfully, and ended up having to communicate via email. They said the order would be late due to high demand but "it was a now a top priority and would ship in 7 days". I asked...
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Replied
BAERskin tactical Hoodie 4.0
I placed an order for a baerskin4-navy-m for $79.97 on Dec 18, 2024 and charged to Pay Pal. In addition an error was made in ordering where I got charged $107.90 for a baerskin4-navy XL. I sent an immediate reply saying the XL hoodie was a mistake and removed from the order. However my Pay pal account was charged $107.90. I have heard nothing back from...
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Replied
Tracking info and non-delivery
I ordered on Dec. 4, 2024, Order Number XK7X0FTU. Received email stating order was confirmed. To date (Dec. 28, 2024) my hoodie has not arrived. I have gone onto the website in the "find my order" section and it only states it's on it's way. I received an email regarding delays due to the holiday season, but nothing further. Most often, the "find my order"...
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Replied
Baerskin tactical
Ordered December 10th and nothing no confirmation or email. But yet klarna has been taking money for payment so the order did go through. Multiple phone calls (no answer only voicemail and Multiple emails and chats with no response. Terrible company ant this point. To not return contact in any way is irresponsible as a business. The fact that my teen worked her but off fie the $$ for this gift and to be scammed/ ghosted despicable. Hopefully people see this before ordering!
Desired outcome: Contact or product
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I will follow up with her and see if she received any emails and gonfeom there.
Daughter bought hoodie for an xmas present for me on Dec 10th. No email confirmation but yet klarna has taken money for purchase so it did go through. Multiple calls (only voicemail) and Multiple emails and chats with no return. At this point like title says beware- looks to be scam
Thanks for taking the time to share your thoughts here!
We sincerely apologize for the frustration and inconvenience you’ve experienced. We understand how concerning this situation is, especially given that your daughter worked hard to purchase this item as a gift.
After reviewing your order, we’ve recently sent you an email regarding your purchase. We truly regret that you didn’t receive the confirmation earlier and understand how important it is to have clear communication. Please check your email inbox (including your spam or junk folder) for the latest update.
If you need further assistance or have any more questions, please don’t hesitate to reach out directly at stephanie@baerskinhoodie.com and I'll do everything I can to resolve this matter for you. Thank you for your patience and understanding.
Best,
Stephanie
Thanks for taking the time to share your thoughts here!
We sincerely apologize for the frustration and inconvenience you’ve experienced. We understand how concerning this situation is, especially given that your daughter worked hard to purchase this item as a gift.
After reviewing your order, we’ve recently sent you an email regarding your purchase. We truly regret that you didn’t receive the confirmation earlier and understand how important it is to have clear communication. Please check your email inbox (including your spam or junk folder) for the latest update.
If you need further assistance or have any more questions, please don’t hesitate to reach out directly at stephanie@baerskinhoodie.com and I'll do everything I can to resolve this matter for you. Thank you for your patience and understanding.
Best,
Stephanie
Replied
Combined tactical hoodie 4.0 with rain jacket 2.0 and a separate rain jacket 2.0.
I ordered these items on 29 November 2024 and I received confirmation that payment had been received and that the orders were being processed and would be shipped.
The order numbers are 4POG693M and D9FU2CWT.
I ordered these items as Christmas presents well in advance.
I have not heard a thing since.
I had ordered a hoodie previously and expected the same high standard of service as previously.
Desired outcome: I want the items and I want confirmation they are going to be shipped.
Confidential Information Hidden: This section contains confidential information visible to verified BAERSkin Hoodie representatives only. If you are affiliated with BAERSkin Hoodie, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thanks for taking some time to share your review here!
We sincerely apologize for any confusion and the delay in communication. After reviewing your order details, I can confirm that both of your orders, with the numbers 4POG693M and D9FU2CWT, have already been delivered. We understand that you were hoping to receive updates sooner and appreciate your patience throughout the process.
If you ever need assistance with your orders or have any concerns, please feel free to contact me directly at stephanie@baerskinhoodie.com, and I will ensure that any questions you have are promptly addressed. We are committed to providing excellent service and hope that your Christmas gifts meet your expectations.
Best,
Stephanie
I too am in the same situation ordered Nov 30 money paid and confirmation it was on its way - no communication or tracking available to date 24th Dec - tried call robot answer [protected]- this too was a present for my Veteran Husband on my limited income for Christmas - wanted to buy something that he chose - very disappointed. The number([protected] to contact is out of service.
I understand this is a busy time for this company yet after reading the shipping/delivery info ordering a month in advance would have easily covered this time frame. Where is my order?
Replied
Baerskin hoodie/rainjacket
I ordered a hoodie/rain jacket front Baerskin Tactical on Nov. 30, 2024. Payment was made via PayPal. I received an email with the ID number and then...nothing. I've called, sent texts, emails. No response. So, basically, they've stolen $169.95 from me. And they obviously aren't interested in resolving this. No communication. Customer service is nonexistent.
Desired outcome: I want my order.
Confidential Information Hidden: This section contains confidential information visible to verified BAERSkin Hoodie representatives only. If you are affiliated with BAERSkin Hoodie, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thanks for your review!
We sincerely apologize for the frustration and inconvenience you’ve experienced with your order. We understand how important it is to receive timely updates, and we deeply regret that our communication has fallen short.
We have recently sent you an email with tracking information for your Baerskin Hoodie and Rain Jacket order. If you have not received it, please check your spam or junk folder, as it may have been routed there.
We value your business and are committed to resolving this issue. If you continue to have trouble locating the tracking information or have any other concerns, please don’t hesitate to reach out to me at stephanie@baerskinhoodie.com, and I will assist you as quickly as possible. Thank you for your patience and understanding.
Best,
Stephanie
Replied
Two orders to 2 different addresses payment taken then no communication
Dec. 8th I ordered a hoodie for my son to be shipped to his address. After checkout, I placed an order for a hoodie to be shipped to my address with the 20.00 discount they gave me at the time of the first order. Nothing has been communicated in response to my calling and emailing to find out why I haven't received any information about shipping or tracking...
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