Replied
Unfulfilled order and double charged
Ordered 11/29/24 and was charged. Said it would arrive by Christmas. I reached out after no tracking was available a week before Christmas. Tried getting a person on the phone, unsuccessfully, and ended up having to communicate via email. They said the order would be late due to high demand but "it was a now a top priority and would ship in 7 days". I asked...
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Replied
BAERskin tactical Hoodie 4.0
I placed an order for a baerskin4-navy-m for $79.97 on Dec 18, 2024 and charged to Pay Pal. In addition an error was made in ordering where I got charged $107.90 for a baerskin4-navy XL. I sent an immediate reply saying the XL hoodie was a mistake and removed from the order. However my Pay pal account was charged $107.90. I have heard nothing back from...
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Replied
Tracking info and non-delivery
I ordered on Dec. 4, 2024, Order Number XK7X0FTU. Received email stating order was confirmed. To date (Dec. 28, 2024) my hoodie has not arrived. I have gone onto the website in the "find my order" section and it only states it's on it's way. I received an email regarding delays due to the holiday season, but nothing further. Most often, the "find my order"...
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Replied
Baerskin tactical
Ordered December 10th and nothing no confirmation or email. But yet klarna has been taking money for payment so the order did go through. Multiple phone calls (no answer only voicemail and Multiple emails and chats with no response. Terrible company ant this point. To not return contact in any way is irresponsible as a business. The fact that my teen worked her but off fie the $$ for this gift and to be scammed/ ghosted despicable. Hopefully people see this before ordering!
Desired outcome: Contact or product
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I will follow up with her and see if she received any emails and gonfeom there.
Daughter bought hoodie for an xmas present for me on Dec 10th. No email confirmation but yet klarna has taken money for purchase so it did go through. Multiple calls (only voicemail) and Multiple emails and chats with no return. At this point like title says beware- looks to be scam
Thanks for taking the time to share your thoughts here!
We sincerely apologize for the frustration and inconvenience you’ve experienced. We understand how concerning this situation is, especially given that your daughter worked hard to purchase this item as a gift.
After reviewing your order, we’ve recently sent you an email regarding your purchase. We truly regret that you didn’t receive the confirmation earlier and understand how important it is to have clear communication. Please check your email inbox (including your spam or junk folder) for the latest update.
If you need further assistance or have any more questions, please don’t hesitate to reach out directly at stephanie@baerskinhoodie.com and I'll do everything I can to resolve this matter for you. Thank you for your patience and understanding.
Best,
Stephanie
Thanks for taking the time to share your thoughts here!
We sincerely apologize for the frustration and inconvenience you’ve experienced. We understand how concerning this situation is, especially given that your daughter worked hard to purchase this item as a gift.
After reviewing your order, we’ve recently sent you an email regarding your purchase. We truly regret that you didn’t receive the confirmation earlier and understand how important it is to have clear communication. Please check your email inbox (including your spam or junk folder) for the latest update.
If you need further assistance or have any more questions, please don’t hesitate to reach out directly at stephanie@baerskinhoodie.com and I'll do everything I can to resolve this matter for you. Thank you for your patience and understanding.
Best,
Stephanie
Replied
Combined tactical hoodie 4.0 with rain jacket 2.0 and a separate rain jacket 2.0.
I ordered these items on 29 November 2024 and I received confirmation that payment had been received and that the orders were being processed and would be shipped.
The order numbers are 4POG693M and D9FU2CWT.
I ordered these items as Christmas presents well in advance.
I have not heard a thing since.
I had ordered a hoodie previously and expected the same high standard of service as previously.
Desired outcome: I want the items and I want confirmation they are going to be shipped.
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This complaint has been resolved automatically due to user's inactivity.
Thanks for taking some time to share your review here!
We sincerely apologize for any confusion and the delay in communication. After reviewing your order details, I can confirm that both of your orders, with the numbers 4POG693M and D9FU2CWT, have already been delivered. We understand that you were hoping to receive updates sooner and appreciate your patience throughout the process.
If you ever need assistance with your orders or have any concerns, please feel free to contact me directly at stephanie@baerskinhoodie.com, and I will ensure that any questions you have are promptly addressed. We are committed to providing excellent service and hope that your Christmas gifts meet your expectations.
Best,
Stephanie
I too am in the same situation ordered Nov 30 money paid and confirmation it was on its way - no communication or tracking available to date 24th Dec - tried call robot answer [protected]- this too was a present for my Veteran Husband on my limited income for Christmas - wanted to buy something that he chose - very disappointed. The number([protected] to contact is out of service.
I understand this is a busy time for this company yet after reading the shipping/delivery info ordering a month in advance would have easily covered this time frame. Where is my order?
Replied
Baerskin hoodie/rainjacket
I ordered a hoodie/rain jacket front Baerskin Tactical on Nov. 30, 2024. Payment was made via PayPal. I received an email with the ID number and then...nothing. I've called, sent texts, emails. No response. So, basically, they've stolen $169.95 from me. And they obviously aren't interested in resolving this. No communication. Customer service is nonexistent.
Desired outcome: I want my order.
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This complaint has been resolved automatically due to user's inactivity.
Thanks for your review!
We sincerely apologize for the frustration and inconvenience you’ve experienced with your order. We understand how important it is to receive timely updates, and we deeply regret that our communication has fallen short.
We have recently sent you an email with tracking information for your Baerskin Hoodie and Rain Jacket order. If you have not received it, please check your spam or junk folder, as it may have been routed there.
We value your business and are committed to resolving this issue. If you continue to have trouble locating the tracking information or have any other concerns, please don’t hesitate to reach out to me at stephanie@baerskinhoodie.com, and I will assist you as quickly as possible. Thank you for your patience and understanding.
Best,
Stephanie
Replied
Two orders to 2 different addresses payment taken then no communication
Dec. 8th I ordered a hoodie for my son to be shipped to his address. After checkout, I placed an order for a hoodie to be shipped to my address with the 20.00 discount they gave me at the time of the first order. Nothing has been communicated in response to my calling and emailing to find out why I haven't received any information about shipping or tracking...
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Replied
**Baerskin's Advertising**: "From the moment you checkout to the second your package arrives at your door, it takes around 10 to 14 days."
**Order Date**: November 30, 2024 **Notification Date**: December 21, 2024 1. **FTC Rules**: According to the FTC's Mail or Telephone Order Merchandise Rule, if a company charges your credit card before shipment, they must ship your order within the time stated in their advertising or within 30 days if no time is specified. If they cannot meet thi...
Replied
Christmas gifts not shipped, no customer service response
I ordered three sets of the Baerskin Hoodie/Rain Jacket combos for three family members for Christmas. I placed the first order on November 30 and the other two the very next day on December 1. One was shipped relatively quickly and arrived a couple of days ago, but the other two orders haven't even shipped yet. I was so excited to give these (very...
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Replied
Hoodie and rain jacket
I placed an order on 11/30/2024 and another order on 12/3/2024. Per the website, it takes 10-14 days to ship. It is now December 20, 2024, and no sign of my orders. Contacted them after 12/14/2024 and asked where my items were, and said if they couldn't fill the orders to give me a refund. No response. Contacted them again requesting a refund, and received...
Replied
Tackticle Hoodie
I ordered my BaerskinTactical hoodie for my fiancé for Christmas. I ordered it on Dec 3. I have tried to call several times and to no avail. I have emailed them several times and nothing. I have called them several times and cannot reach them. I thought that this would be a nice gift for him with my limited income. Now, I have nothing! I was buying an American product.
Claimed loss: $114.94
Desired outcome: SEND MY HOODIE BEFORE CHRISTMAS!!!!!!!
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Sad company. All we get are these automated messages. Pitiful. Keep sending the messages because this is all that people get, messages.
I have not received any email from you with a status. Again, it's sad that I had to reach out to ComplaintsBoard for you to respond to me. And...Christmas is gone and still nothing but this pathetic response on here, from you.
This complaint has been resolved automatically due to user's inactivity.
We apologize for any frustration caused by the communication you've received.
I want to assure you that your order is already on its way. We’ve sent the tracking information to your email, and you can use it to monitor your shipment's progress. We appreciate your patience and hope your order reaches you without further issues. If there's anything else you'd like assistance with, please feel free to let us know.
Best,
Stephanie
We sincerely apologize for the inconvenience and frustration caused. We have sent you an email again regarding the status of your order. Please check all folders in your email inbox, including Spam and Promotions, as our messages may have been filtered there. We regret that this situation has led to such disappointment and are committed to resolving it as quickly as possible. Thank you for bringing it to our attention.
Best,
Stephanie
Thanks for taking a few minutes to post your feedback here!
We sincerely apologize for the frustration and inconvenience you’ve experienced regarding your order. We understand how important it is to receive your gift on time, especially during the holiday season.
We recently sent an email updating you about the status of your Baerskin Hoodie. We apologize if you didn’t receive it or if there was any confusion. Our team has been working hard to process all orders, and we’re committed to resolving this for you as quickly as possible. We understand how this situation has impacted your plans, and we deeply regret the inconvenience it has caused.
Please know that we are taking immediate steps to ensure your hoodie is shipped as soon as possible. Thank you for your patience, and again, we apologize for the delay.
Best,
Stephanie
Replied
Barking hoodie and rain cover
Ordered early December 2024. They sent info on 12/15/24 saying it had reached transport dispatch hub, tried international tracking number - said same no further information to today. Called, left messages, emailed several times. They sent email back that they got my email and would look into it. No further information. This company is all bots, no real people. Do NOT order from them! They have worst customer service in the world! I called my Credit card company opened a dispute as I told them I would. I contacted NYS Attorney General and filed a consumer fraud complaint today. O told them I would do that as well. I advise everyone having trouble with them to contact their state attorney general and file consumer fraud complaint against them. They are thieves.
Claimed loss: $212.85
Desired outcome: Shut them down!
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BAERskin hoodie
This complaint has been resolved automatically due to user's inactivity.
Thank you for taking some time to leave a review here!
We deeply apologize for the frustration you’ve experienced with your order and our customer service. We understand how important it is to receive timely updates and communication, and we are sorry for the lack of clarity in your experience. We recently sent you an email regarding the current tracking status of your orders and also addressed your cancellation request. We are actively looking into the issue and will ensure it is resolved as quickly as possible.
We sincerely regret the inconvenience caused, and we appreciate your feedback as we work to improve our processes. Thank you for your patience and understanding.
Best,
Stephanie
Replied
Exchanging an xxl jacket for an xl jacket
Hello,
I am once again writing to complain about BAERSkin tactical. I waited about one month for them to finally send me a prepaid shipping label for the XXL jacket I wanted to exchange. I returned the XXL jacket on Thursday, 12/12. UPS confirmed BAERSkin received it Monday, 12/16. I am still waiting for the XL jacket. The customer service rep stated as soon as the return label was used, they would process the exchange. I still haven’t received the XL jacket. I would like a confirmation email with a tracking number so I can track the exchange. I am so disappointed in the lack of communication from BAERSkin. It shouldn’t be this difficult or frustrating to make an exchange!
Desired outcome: I want my exchange processed immediately. I have been patient and waited over ONE MONTH to have the XXL jacket to be exchanged for an XL. I would also like a discount for all the aggravation this purchase has been.
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This complaint has been resolved automatically due to user's inactivity.
Thanks for taking a moment to write a feedback here!
We sincerely apologize for the frustration and delay you’ve experienced with your exchange. We understand how disappointing it can be to wait so long for a resolution, especially when you’ve already been patient. We recently sent you an email regarding the status of your reshipped order, and we can confirm that your replacement XL jacket is being processed and will be shipped shortly. You should receive a tracking number in your email soon so you can track the shipment.
We truly regret the lack of communication you’ve experienced, and we are working on improving our processes to ensure this doesn’t happen again in the future. Thank you for your patience, and we appreciate your understanding as we complete your exchange.
Best,
Stephanie
Replied
Order not received YET!
ORDERD 12-4-24. Have emailed several times and I get nothing. This is an order for a Christmas gift and it still has not arrived. Order XJDRZJXJ. The last I found something was that my order was going through customs? What the ? where is coming from that it has to go through customs? I only found that by accident from an email that didn't even show up in my inbox that was supposedly sent on 12-13. I found it by doing a search for emails from you all. I found all kinds of other emails that were trying to sell me more stuff. Why would I order more stuff when I don't even have the first thing I ordered? You need to improve a ton! I certainly won't be recommending your company. Are you a real company or what exactly? Get back to me. You have my information!
Desired outcome: I want my order!
Confidential Information Hidden: This section contains confidential information visible to verified BAERSkin Hoodie representatives only. If you are affiliated with BAERSkin Hoodie, please claim your business to access these details.
Thank you for responding. Your communication is still rather sketchy. Received an email today that stated: "Received by local delivery company, Carrier note: Received by local delivery company." But, my question is, who is the local delivery company? Every search I have tried comes up either no tracking number for this package or it just spins and times out. So, the tracking has not been good at all. I sent an email explaining some of this. You all need to get your service improved. Your website should indicate that the products are coming from China, which is not clear at all. I thought I was dealing with an American company. Not good. Hope the sizing chart is correct and not defined by sizes of local countrymen in China. If so, the product will not work and I will be stuck with trying to return it and get a refund. Plus, you would likely insist that I pay shipping! Let's hope you do some things right.
This complaint has been resolved automatically due to user's inactivity.
We apologize for the confusion and frustration you’ve experienced. Our design, testing, and manufacturing centers are located globally, including Europe, Africa, and Asia, which allows us to offer a wide range of products. As for where products are shipped from, we have warehouses located around the world. We always strive to ship products from the warehouse nearest to you or whichever one has your ordered items in stock.
Regarding your order, we can see that it has already been delivered. We understand that the tracking information may not have been clear, and we apologize for any inconvenience this caused.
Regarding returns, our website does indicate that customers are responsible for the cost of returns. However, if you need assistance with returning your product, please feel free to reach out to me directly at stephanie@baerskinhoodie.com, and I’ll be happy to help.
We understand your concerns about sizing and will do our best to make this right for you. Thank you for your feedback, and we truly appreciate your understanding.
Best,
Stephanie
Thanks for taking a few moments to post your review here!
We apologize for the inconvenience and frustration you’ve experienced with your order. We understand how important it is to receive your items on time, especially for a Christmas gift. We did recently send you an email regarding the current tracking status of your order, and we can confirm that your package is still on its way. The delay you encountered with customs is due to international shipping, which can occasionally cause unexpected hold-ups.
We apologize for any confusion caused by our email communications, and we’re sorry to hear it wasn’t received in your inbox. We appreciate your feedback and are working to improve our communication process to avoid issues like this in the future. Rest assured, we are doing everything we can to ensure your order reaches you as soon as possible. Thank you for your patience and understanding.
Best,
Stephanie
Replied
15 days, no tracking no helpful info
I ordered a tactical hoodie for my husband 15 days ago hoping it would arrive before Christmas. It appears the hoodie has not shipped yet as there is no tracking information. I sent a message via their AI bot about acc vs week ago and still no helpful info. These hoodies are too expensive to have to deal with 0 customer service help. I’m thinking about canceling my order but based on other complaints here I’m afraid I won’t get a refund. Please advise how I can find out why there is such a long delay on fulfilling my order. And if I need to cancel it, how can I be sure I will receive a full refund? Thank you.
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This complaint has been resolved automatically due to user's inactivity.
Thanks for taking the time to post your review here!
We sincerely apologize for the delay and lack of tracking information regarding your order. We understand your concerns, especially with the item being a gift for your husband and the holiday season approaching. We recently sent you an email regarding the status of your order, and we kindly ask that you refer to it for further details. If you still wish to cancel your order, please let us know in your response to that email, and we will ensure that the cancellation is processed.
We deeply regret the inconvenience caused by the delay and the issues with our support system. Please rest assured that if you decide to cancel, we will issue a full refund. Your satisfaction is very important to us, and we are here to assist you through this process.
Best,
Stephanie
Replied
Baer Hoodie 4.0 not received
Placed order on December 3rd. They have never shipped or given even promised tracking number.
Have made calls, instant chat just says " they will be back soon". Was told I would receive a tracking number yesterday. Email was not answered yesterday.
Very disappointed.
Stephanie's email Dec 9th.
Hey T. - We’ve confirmed your order. We'll let you know as soon as your order leaves our warehouse.
Order number JPU3BTQR
Shipping address:
To: T.
BAERSkin Tactical Hoodie 4.0
Option: Stealth Black, 3XL
Price: USD 99.95
Quantity: 1
Subtotal: USD 99.95
Payment method:
Card | Mastercard
Items total:
USD 99.95
Shipping:
USD 0.00 | Free
Order Total:
USD 99.95
As a thank you...
GET USD20 OFF on your next purchase over USD50!
Don't miss out. Offer ends in 24 hours.
CODE: TKSBAERSKIN
Valid only at baerskintactical.
Desired outcome: Cancel order, refund my card
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Please remove my personal information from this public forum!
Good grief, just wanted to order a Hoodie
Thanks but no thanks
This complaint has been resolved automatically due to user's inactivity.
Thanks for taking some time to leave a feedback here!
We sincerely apologize for the inconvenience and frustration you’ve experienced with your order. We understand your disappointment with the lack of shipping updates and the delay in receiving your tracking number. Please rest assured that we have already processed the cancellation of your order, as per your request, and you should have already received the cancellation confirmation email.
We also apologize for the lack of response to your previous emails and for the issues with our support channels. Your concerns are important to us, and we are actively working to improve our communication. If you have any further questions or need additional assistance, please feel free to reach out.
Best,
Stephanie
The company just posted this person’s full name, address & personal information in a public forum! There is no way that is okay. Please do something!
Thank you for seeing this Baerskin ruined Christmas. Thought this was a private forum which it should be.
Replied
Baerskin hoodie order #3QR8JBN2
I ordered a hoodie from you on Dec. 9 (order 3QR8JBN2) and got an email confirming my order. I also got an order confirming payment of said order, with a link to view my order online. When I click on the tracking number, under the area that states that 'your order is on the way!", the number doesn't lead you anywhere, and doesn't work with any of the usual delivery companies in our city.
I highly doubt the item will reach me by Christmas, and after reading all the terrible reviews, I'm not sure it will reach me at all!
PLEASE CANCEL MY ORDER.
Claimed loss: $89.90 CAD
Desired outcome: Cancel my order and return my money
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This complaint has been resolved automatically due to user's inactivity.
Thanks for taking a few moments to post your review here!
We sincerely apologize for the frustration you’re experiencing with your order and the tracking link. We understand how disappointing it can be when things don’t go as expected, especially with time-sensitive deliveries. We recently sent you an email regarding your request, and we want to clarify that the tracking number provided is currently not showing full information due to limitations in the carrier’s tracking updates. This can sometimes happen, and we appreciate your patience as we work through this.
We also understand your concerns regarding receiving the item by Christmas. While we cannot guarantee specific delivery times, please rest assured that we are doing everything we can to ensure your order reaches you. However, as previously mentioned, since the order has already been shipped, we are unable to cancel it at this stage.
If, after receiving your order, you decide that you’d like to return it, please feel free to reach out to us, and we’ll gladly assist you with the return process and refund. We truly value your business and are committed to ensuring your satisfaction.
Best,
Stephanie
Replied
No one will reach back out to me
I have placed an order on November 29th. I've yet to receive my order that is for a Christmas present. I've emailed you and you stated someone would reach out to me and that's been 1/2 a week ago. I click check my order and I only get the same response via tracking " Your order is on its way" and that has been weeks ago. My order number is: L23L0CA0 and W89WCJN6.
I'm beginning to fear I've made a mistake placing this order. I would appreciate someone getting back to me soon OR, I will need to cancel my order.
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Yes, this is my 2nd complaint and no one has yet to get back to me. Can you please check in my orders: L23L0CA0 and W89WCJN6. I placed my order on November 29th.
These are top be Christmas presents and I can't seem to get amy help. I have no tracking information not, has anyone responded to my 2 emails or last complaint. Please help
Lisa Zemanski
[protected]
Plano, Texas
Hello? Can someone please get back with me? No ones responded to my complaint yet youths you've answered the person after me but not mine. Can you please check on these orders for me? L23L0CA0 and W89WCJN6.
This complaint has been resolved automatically due to user's inactivity.
Thanks for taking a moment to share your feedback here!
I sincerely apologize for the delay and the lack of communication on our end. We understand how important your orders are, especially for Christmas.
We recently sent you an email with an update on the status of both orders. Please check your inbox (and spam folder, just in case).
If you still have concerns, feel free to reply directly to that email, and we’ll assist you right away. Thank you for your patience, and we truly appreciate your understanding.
Best,
Stephanie
Replied
Bearskin Tactical hoodie
Terrible customer service! I was fed an ad via YouTube and it looked cool so I ordered a hoodie for my husband. The only email I received were ones that said the order was received and payment was accepted. There is no order update two weeks later and no response from their customer service team. I want to cancel my order, but no one has responded. This isn't a cheap item--for $180 I expect more!
Desired outcome: Cancel my order!
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This complaint has been resolved automatically due to user's inactivity.
Thanks for taking the time to share your review here!
We sincerely apologize for the frustration and delay you’ve experienced with your order. We understand your concerns, especially regarding the lack of communication and updates. We have sent you an email recently regarding your order, and we are committed to resolving this matter as quickly as possible.
We are currently processing your cancellation request and will ensure that it is handled promptly. We deeply regret any inconvenience this has caused and appreciate your patience as we work to improve our response times and customer service. Thank you for bringing this to our attention.
Best,
Stephanie
Replied
Return 2 and quickly send correct color/size
I originally ordered and paid for a green tactical hoodie in a size 3 XL. I received a grey hoodie in a size XL. I completed paperwork for a return/exchange. I am awaiting the return info I inadvertently deleted. I then received a grey sort of colored hoodie in an XL. No improvement. I now have two hoodies in size XL that I would like to exchange for ONE hoodie in ARMY GREEN and in a size 3XL.
This has been going on for quite some time and was to be a XMAS present. Probably not going to happen now, but please send me the following:
Provide me with a return label for TWO hoodies, which I will immediately process.
Please send me my original order of one hoodie in green in a size 3XL, expedited if possible (it was to be a Xmas present).
Claimed loss: Hopefully no loss, but I was working with a person who handles exchanges through my aol.com address, when I stumbled on a bunch of e-mails from Baerskin sent to my g-mail address that I never use. I have no idea how you got this account.
Confidential Information Hidden: This section contains confidential information visible to verified BAERSkin Hoodie representatives only. If you are affiliated with BAERSkin Hoodie, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for taking a few minutes to leave a feedback here!
We sincerely apologize for the ongoing issues with your order, especially given the urgency due to your holiday plans. I can see that one of my colleagues is already assisting you via email (your gmail email address) and is currently awaiting your response to their most recent message.
We understand your frustration, and we’re committed to resolving this. They will be providing you with the return label for the two incorrect hoodies after you respond to their last email. We apologize for any confusion caused by the multiple email addresses and assure you that we will work to avoid any further issues. Thank you for your patience.
Best,
Stephanie
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