BAERSkin Hoodie

I ordered multiple items and then never received them and never received any additional communication from them. I suspect they are using Artificial Intelligence to respond to complaints and create fake positive reviews. I finally disputed the charge with my credit card company to get a refund. DO NOT believe the hyped up reviews. Order at your own risk!

Be warned. Any positive reviews must be fake.
This company draws you in with all their ads and then takes your money and runs. Product never shipped (even though website says 10-14 days for delivery), had to email / message / call probably at least a dozen times before I finally got a response after posting a bad review on another site. Then they tell me that the product I ordered was a "preorder" and is now late "restocking". Not only is it impossible for both of these to be true, but nowhere on the site or the confirmation email did it state this. Now I'm out hundreds of $$ and have nothing to give for Christmas presents. And they, of course, won't reply to messages/emails asking for a refund.
Total scam. So disappointed

I ordered a Baerskin hoodie and got verification and tracking number on December 4th. I have emailed numerous times and gone to the website to do the live chat and was told I'd get an email. My order number is CC71CCAR. I have ordered items from Temu (China) that have gotten here way quicker. I am frustrated because this was supposed to be a Christmas gift.

I placed an order early December, and received in about a week or so. I ordered a Medium, when I should have ordered a large. I reached out to customer service last week, and didn't hear back. Subsequently, I have emailed twice more, and still have not heard back, except for the generic "we received your message". Where I was once excited about Baerskin, I am now extremely annoyed and am waiting to hear back from them so I can return my product and purchase a similar item from a competitor. My order number is Q7QVZCMC

Ordered two hoodies, which were sent to the wrong address. Emailed the company, "Jess" said if we didn't receive them they would re-send. I didn't receive them and contacted the post office, with which I had submitted a forwarding address. The post office investigator called me back to say this company doesn't forward packages because they don't want to pay more shipping and the company's guidance to the post office is to dispose of the items. I phoned AND emailed the company, twice, and have yet to receive a response (it's been a week since I last contacted them). Apparently, Ms. "Jess" didn't know what she was talking about. This company seems shady to me and how they stay in business is a mystery. Just not responding is never good business practice and karma will catch up with the greedy scammers.

I ordered a hoodie on November 30th. I have called, left messages, sent emails with no response. Probably over a dozen. I have not received any tracking information on my hoodie. I need it for Christmas since my son is in college and goes back to school soon afterwards. I also looked at this site before and sent an email to Stephanie with no response. Can someone please email me with information on my order? I have no idea what to do anymore. PLEASE CONTACT ME!

I ordered a hoodie that was supposedly shipped. The tracking info is absolute garbage with no actual info provided. I emailed multiple times and left voicemail with no response at all. I can't even say what the product is like because I don't know where it is and can't get anyone at this company to contact me back! Extremely disappointing and I'll never recommend this company.

My spouse ordered one of these Hoodies, then unexpectedly died. This order arrived after her death, so I sent it back via UPS store, it was never opened and was in the original envelope with the label on it. I contacted the company via email a couple weeks later, because they would not answer any phone calls. I explained the circumstances to them and asked that they credit the amount back to the credit card. After going round and round with them for 3 months. They write back and say, no they they will not refund the money. Pretty rude in my opinion. I would NEVER do business with company again. Of all the companies I sent items back for refunds, these were the only ones who gave me a hard time. buy at your own RISK.

I ordered 3 jackets. We did not like how bulky the cuffs were on them so I have been reaching out to baerskin tactical for almost 3 weeks now for a return. I have emailed and chat on their web site and I still have not received one response back? I called, only an automated service no live people... this has been by far the worst return process I have ever encountered.

Ordered 2 jackets 9/7 order JPXAN4D8, was confirmed in stock. They changed deliver date. Sent email no response, no confirmation. The tracking number goes nowhere. Keeps saying it’ll be in factory soon. No contact info. Was supposed to be here by Sept 12. How do YouTube influencers have this as a sponsor with promo code if people don’t get product

I ordered XL and they sent a Large. Order: Z8DQDU7E I ordered the hoodie in XL and rain jacket in XL. The rain jacket is XL but the hoodie is Large. The packaging says XL but the hoodie inside is only a Large. I would like it to be replaced with an XL.They asked for pics of the label and I sent them 2. I would even take a different color. They ghosted me and will not respond.

Ordered several items in December, still missing one (it’s 2/25). Have emailed, left messages and there have been no attempts to return those calls/emails. Originally they send tracking info. It listed several items tracking numbers but there is no way to match tracking number with items ordered/sent. While all items said sent, I still didn’t receive the hoodie. There is no way to actually speak to customer service. Everything is automated.

I returned my order because it was a gift to a family member and they needed a bigger size.
I returned it January 6, 2025 and still waiting.
I email several times and they responded back saying I received my order and enjoy your jacket. I have the email for them responding they received my jacket back and
I have the USPS label they sent to ship back and I have the tracking number also.
Now I just want a refund or store credit.

I have been trying for WEEKS to get a refund for products that either arrived too late to be Christmas gifts (ordered weeks ahead) or too small. I have emailed "Stephanie" numerous times with order numbers and details, and used the contact us link on website to no avail. I am going to call and dispute the charges on my credit card this week. I purchased these items with "satisfaction guaranteed." I would never order from this company again.

Their customer service was not only poor, it was dishonest. On multiple occasions I tried to contact a representative, but instead of speaking with someone, it went to a voicemail. The voicemail message promised someone would reach out, but they did not. A few days later, I would get an email stating they tried to call but I did not answer. That information was false. I did not receive any calls, including spam on the days they stated they called. This has been a nightmare.

In addition, I received an email with a special discount code on a future purchase. I will never use the company again, so I was not compensated for my frustrations. The product was purchased on 12/7/2024 and arrived on 2/1/2025. This experience has been a nightmare.

Need to exchange from L to M. Submitted multiple requests online, none were answered. Left voice mail on contact phone, still no answer. Customer service seems to be very poor. Company guarantees item will fit according to their chart or they will exchange but using their chart, the items purchased (3 hoodies) are too large and nobody is responding to my requests for an exchange.

I placed my order weeks ago and still no tracking or shipping info...this is so frustrating and i am starting to feel like this is a big SCAM. They certainly took my money right away but cant reach anybody at the given Phone and emails are useless.

I placed 4 orders with this company in November. Items did not arrive for Holidays, I made numerous efforts to contact them, but their answer system only takes messages. Finally, they send me a response after they missed the due dates, apologizing for the delay and offered for me to wait or cancel no questions asked. I thought maybe I didn't get scammed, so I canceled only 3 of the 4 orders. On the canceled orders 1 of 3 was confirmed canceled with expected refund in 3-5 business days. 3 weeks later, No refund, no confirmation on the other 2 orders cancellations and same inability to reach anyone. what's worse is that they still email and txt me almost daily their Spam to buy more products. As for the 4th order I did not cancel, I am still waiting for it like a fool...