BAERSkin Hoodie’s earns a 4.0-star rating from 28 reviews and 107 complaints, showing that the majority of outdoor enthusiasts are very satisfied with their gear.
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Replied
I was cheated by bearskin!!!
I paid for but I never received the Baerskin hoodie that I paid for. I called months afterwards and spoke with a customer service rep who said she would look into it. She was suprised when she foundd the order and my payment… but nothing ever happened. She di not follow up. Since then, I was rather involved in a severe hospitalization in the Critical Cardiac Care unit at Valley View hospital in Glenwood Spings, CO. I am a man age 81.
I again ordered an orange hoodie whcih I received. I like it.
But, the original order was never refunded to me. I demand a refund of my monies plus a 10% loss of of purchasing power over the 18 (or so) months this matter has been open. Thank you.
David J. Kudish
824 Bonita Drive
Aspen, CO 81611
Mobile: +[protected]
Email: [protected]@gmail.com
I may have used my Florida contact info for this order.
Recommendation: Avoid this company as its delivery and follow-up are suspect!!!
The complaint has been investigated and resolved to the customer's satisfaction.
Thanks for your review!
We're very sorry to hear about your experience, and we want to sincerely apologize for the frustration, inconvenience, and lack of follow-up you've endured. We completely understand how upsetting this situation must be, especially given the health challenges you've faced.
We want to assure you that we’ve been actively trying to resolve this issue. In fact, we recently sent you an email, and we’ve also sent multiple emails prior to that to address your original missing order. It appears, however, that our messages may not have reached your inbox. Please check your email’s Spam or Junk folder, as it’s possible our correspondence was filtered there.
Regarding your original orders, it seems they experienced shipping issues, which we described in our email. We appreciate your patience and will work to make this right as quickly as possible.
Best,
Stephanie
Replied
This so called American company is a scam!
This is supposed to be an American Co. Located in Mississippi that ripped us off! The product is good the company and customer service it terrible. It was too big for my husband. We first tried to do exchange, and you cannot exchange or return without them sending the return address. No response you only have 60 days to return. Had to get our Credit card company involved. They finally sent the address at this point we just wanted to return it. It was unused returned in its original package. They never sent us a refund! They kept the $169 if I only knew they would scam us i would have given it to someone. Do not buy from this company! This is very sad I have had better luck with buying from China!
Recommendation: Do not Buy
The complaint has been investigated and resolved to the customer's satisfaction.
We sincerely apologize for the frustration and inconvenience you’ve experienced. We understand how disappointing this situation must be, and we regret any delays or miscommunication regarding your return and refund.
Please provide your order number or the email address used to place your order here so we can look into this matter immediately and assist you further with your refund. We appreciate your patience and the opportunity to make this right.
Best,
Stephanie
Replied
Here is my hoodie?
Ordered hoodie in December, no updates #6A6AWDNB
It must be traveling the world as it has not reached out to me.
Site states it was matched weeks ago, no updates, no way to contact.
The product is good as I have had one delivered, but what is going on with this order. It was for Christmas.
Bearskin please reach out to me!
James
The complaint has been investigated and resolved to the customer's satisfaction.
Thanks for contacting us here!
We sincerely apologize for the delay with your order and the lack of updates. We understand how frustrating this must be, especially since it was meant as a Christmas gift.
We recently sent you an email with details regarding your order and the steps we are taking to resolve the issue. Please check your inbox, and if you have any further concerns or need additional assistance, feel free to reply to that email.
Thank you for your patience, and we truly appreciate your support.
Best,
Stephanie
Replied
No customer service for promised satisfaction guarantee!!!
I placed three orders between late November and early December for Christmas gifts. They never arrived before we left for our family Christmas, and I had to buy other things. The hoodie didn't arrive for over a month. It is fine, and some of the items are fine but most sized very small. I have tried for WEEKS to request return instructions for the things I need to send back. My credit card was certainly charged immediately, and I receive numerous marketing emails, but absolutely 0 response to many attempts at contacting the company.
The complaint has been investigated and resolved to the customer's satisfaction.
Thanks for the review!
I’m truly sorry for the delay in receiving your order and for the frustration you've experienced with getting a response. I understand how disappointing this must be, especially when you were expecting the items as Christmas gifts.
Please know that your satisfaction is very important to us, and I apologize for the lack of communication. To assist you right away with your return requests, please either reach out to me directly at stephanie@baerskinhoodie.com or reply here with your order number or email address, and I will make sure we address your concerns as quickly as possible.
Best,
Stephanie
This is a total lie and they don't respond to their customers request or compensate for the delays and effort that we have ti out ti get any updates
Replied
Order 2 baerskin hoodies as Christmas presents
DO NOT ORDER FROM THIS COMPANY! I placed my orders on 12/12/24 and 12/15/24. The second order I placed "shipped" first. According to tracking it says DELIVERED 1/7/25. But it was not delivered. I have emailed the company on several occasions to locate my order but no answer, just a reply they are "on it". When I try to determine who actually carried the order to our mailbox, I THINK it might have been ups but not sure and the website you end up with has no contact number. So bottom line, I still do not have my hoodie, paid $100 over 1 month ago and no Hoodie.
My second order placed on 12/15/2024 shipped 1/21/25! Of course I have no idea if I will actually receive this, so waiting. Another $100 probably down the drain!
The company presents itself as an American based company, but IT IS NOT. Per the tracking both hoodies shipped from China.
You cannot TALK to anyone. You have NO IDEA how or with whom your package ships and the tracking numbers do not coincide with any carrier.
A SCAM YES, BUT A VERY AGGRAVATING SCAM!
If possible I would give this company a big fat ZERO!
Recommendation: DO NOT ORDER FROM THIS COMPANY!
Just so glad that after months of complaints, emails and phone calls, I have finally received both my jackets and the gift card. When the newly ordered Rain Jacket, which was ordered with the gift card is received I will let you know.
Yes I did finally receive the $100 dollar gift card on 2/17/25, the date of your reply above. So now I have ordered the rain jacket that will go over the hoodie I had ordered. Please do your best to get this to me in a timely manner. All of the correspondence tells me we should receive in 7-14 days. The last orders took over 2 months to receive, I hope this one is received on a more timely basis.
The jackets that I did purchase and were Christmas presents were received and both individuals like the jackets, so I have no complaint about the product. The logistics of the orders, communication, time involved to ship and receive and just communication with your company is certainly lacking. Alot of repeated AI generated emails without much care as to the problem actually getting solved. I am happy that for the most part, I did, after a lot of emails, complaints and waiting, finally receive both hoodies. So that is good. You guys just need to work on your order fulfillment practices. AND allow people to know that this is NOT a company working out of the US, but a China based company. So all shipments come from China, which includes the problems associated with shipments from other countries.
Order #V3VQL18V (Tracking number) WNBAA0335539100YQ
Per your email dateded, 1/3/2025
Here’s how we’d like to make it up to you:
1. Stick with your order
• We’ll ship it as soon as we restock in January (by January 20 at the latest).
• PLUS, we’ll add a $100 BÆRSkin gift card to your account – our way of saying thank you for sticking with us and letting us earn your trust again.
I chose this option. Please send me the gift card...
I am still waiting on the promised $100 gift card for the late shipment of hoodie #1. It has been almost 2 weeks since we finally received the late hoodie, but still no gift card. Here is the "stock answer" I get to every one of my emails sent to "customer service".
"Thanks for reaching out with your concern.
The gift card should be in your email up to 3 days after the delivery of your order.
Make sure you check your spam folder to confirm if you have not missed. If you still can't find it after that time, let us know and we will retrieve it for you here.
Thanks for your patience and understanding.
Regards,
Chidinma"
The emails are not always signed by the same person.
Where is my promised gift card Baerskin?
I must say that since I first started complaining thru this website, my responses have been coming on a regular basis from Baerskin's customer service. So thank you for that. Still need to receive Hoodie number 2 which was lost and am being told replacement is on the way and the $100 credit I was promised for the late shipment of Hoodie number 1.
The saga continues, but may be finally resolved, eventually. At least I am no longer being ignored by customer service, so again, thank you for that.
I received the hoodie in question, January 31. I also received an answer to an email I sent to customer service regarding the gift certificate and was told that in about 3 days after the hoodie in question was received, I should get the $100 credit in my email. Today is February 4 and have not received as yet.
There are two hoodies that I ordered. I finally did receive the first hoodie I ordered, but per an email from your company on 1/3/25 telling me that the hoodie is shipping late and that I can either cancel or wait to receive it, and I was promised $100 credit, if I chose to wait for shipment.
I did choose the $100 credit, how do I get this credit on your website?
I am still waiting on the replaced hoodie for the one never received. It is en-route according to the tracking.
How do I get the $100 credit promised?
I have a notification that the lost hoodie is being replaced, but the replacement has not shipped yet.
The second hoodie that I ordered has shipped and is at the China port waiting to board a ship.
We will see what happens with both of these...
Stephanie,
I HAVE reached out to YOU DIRECTLY and NO ANSWER from you! The first hoodie says delivered, but that is not correct! It has NOT been delivered and I have NO WAY TO TRACK IT! Your company does not provide carriers name or tracking numbers that coincide with the carrier, so a customer actually has NO WAY TO TRACK AND FOLLOW your order as it ships and progresses through the shipping system. Only the shipping notes your company provides, which do not help.
My order that shipped first, has been lost. Please locate. Please reply to the emails I have sent directly to you.
Thanks for the update! Sorry for the inconvenience you've experienced with the shipping delays and communication. We truly appreciate your patience and your feedback—it helps us improve. We're glad to hear you finally received the gift card and that the jackets were well-received. We'll do our best to get your new rain jacket to you as quickly as possible, and you can expect it within the 10-14 day timeframe. If you need any assistance with your new order, feel free to email us anytime. Thanks again for your support!
Best,
Stephanie
Thanks for providing your order details!
We recently sent the gift card to your email. Please check your inbox (and spam/junk folder just in case) for the email containing the gift card details.
If you’re unable to locate it, let us know, and we’ll be happy to assist further. Thank you for your patience and for giving us the opportunity to make this right!
Best,
Stephanie
Sorry you still haven't received your gift card after all this time. Kindly provide your order details here, so I can assist you with this ASAP.
Best,
Stephanie
You should receive the gift card after your pending products are delivered.
Best,
Stephanie
To assist you as quickly as possible, could you please provide your order number here? This will allow me to locate your order, investigate the issue, and resolve it promptly. I will also review the emails you’ve sent and ensure you receive the support you need.
Thank you for your patience while I work to make this right.
Best,
Stephanie
Thanks for your review!
I sincerely apologize for the frustration and inconvenience this experience has caused you. I completely understand your concerns regarding the delayed delivery and lack of communication. It's disappointing to hear that the hoodie you ordered was not delivered on time, and I truly regret the confusion and difficulty you've encountered while trying to resolve the issue.
Please know that we take these matters seriously, and I will personally investigate what happened with your order. Regarding the shipping, I can confirm that the order originated from our international warehouse, which is why you may have seen tracking information that appears to be from outside the U.S. I apologize if this caused any misunderstanding.
In the meantime, if you still have not received your hoodie or need further assistance, please reach out directly to me at stephanie@baerskinhoodie.com, and I’ll work to get everything resolved for you. Again, I apologize for the inconvenience, and thank you for your patience.
Best,
Stephanie
Replied
Where is my order
I placed an order on 12/11/24, order was confirmed and payed same day,
Waited untill 1/6/25, emailed about my order. I recieved an email from Baerskin stating order was at the top of the list and would be shipped within 7 days.
Emailed again (1/20/25), recieved email on 1/21 verbatium that they sent me on 1/6, order was at the top of the list and would be shipped within 7 days.
Try to call to resolve the issue you just get the answering machine to leave a message.
Bad costumer service,
Recommendation: You could get get fleeced out of your fleece hoodie
Order was canceled and money was refunded very fast.
Thanks for your review!
We apologize for the frustration and inconvenience you’ve experienced with your order. After reviewing your case, we have already processed the cancellation and refund of your order, as requested. We sincerely regret the delay in communication and the confusion regarding the status of your order.
Best,
Stephanie
Replied
Still don't have my hoodie!
I ordered on dec 25, 2024 and still don't have my hoodie. I have emailed the company numerous times to only get an apology and first a 10% discount and today a 15% discount on my next purchase! are you kidding? I will never order through this company again! I feel I have been scammed out of 100.00 and I am going to report this and tell all who will listen!
I am the one who is reaching out for order updates! they Never contact me first! horrible company and customer service. I should have searched the company before ordering, but he ad convinced me they were good.
The complaint has been investigated and resolved to the customer's satisfaction.
I deeply apologize for the frustration and inconvenience you've experienced. I understand how upsetting it must be to wait this long for your order and receive inadequate responses to your inquiries. The lack of proactive communication is completely unacceptable, and I sincerely regret that you haven't been kept updated.
The issue with your hoodie order is not the standard of service we aim to provide, and I truly value your feedback. Please be assured that I’m here to resolve this matter for you. You can reach out to me directly at stephanie@baerskinhoodie.com, and I will make it my priority to assist you and ensure a prompt resolution.
Again, I’m truly sorry for the experience you’ve had. Your concerns are important, and I hope we can address them quickly moving forward.
Best,
Stephanie
Replied
Scam
Terrible customer service. Ordered Dec 8th. No word after a week so I called, not answer. Got an email on Dec 17th promising it would be shipped in a week, that came and went. Then they said it would be shipped by Jan 1st, in small print Jan 20th. I then could not find my order and asked why. The next day Jan 10th I got a delivery confirmation email asking how I liked it and please let us know how you like our product. The problem was the delivery date was Jan 25th 2024, yes that's what I said, Jan 25th 2024...SCAM!
Okay, I ordered this Dec 8th 2024, today is Jan 20th, 2025 and still no product. You have not responded to any of my emails or phone calls for a month, until I wrote this negative review. I think Ive made it pretty clear what I want
There was no miscommunication, your company flat out lied to me and I have the emails to prove it. No communication for a week after you sent me a delivery confirmation email to say that my order was delivered however the date was Jan 10th 2025 and delivery date was Jan 25th ...2024. My email that said "refund my money" was ignored. My three phone calls garnered no response so I contacted the credit card company and informed them of the fraud. After six weeks, six phone calls and 7 emails you now want to help? I will never buy another baerskin product and I will surely let everyone I speak to of your business model, delay, lie, delay and lie again.
I sincerely apologize for the experience you've had with your order. I understand your frustration with the lack of communication, delays, and the confusion around the shipping and delivery dates. This is certainly not the level of service we strive to provide.
Regarding the delivery confirmation and conflicting dates, I see where the miscommunication and errors caused confusion, and I deeply regret the inconvenience this has caused you. I also want to acknowledge that your refund request was not handled properly, and I understand how upsetting that must be after multiple attempts to resolve the issue.
If you're still seeking a refund or further assistance, please email me directly with your order details, and I'll make sure to resolve it as quickly as possible. I assure you that we are committed to addressing this situation. Thank you for bringing this to our attention.
Best,
Stephanie
Thanks for your review!
I deeply apologize for the confusion and frustration you’ve experienced with your order. This is absolutely not the experience we strive to provide, and I completely understand your concerns.
It appears there was a significant miscommunication regarding your shipping timeline, and I sincerely apologize for any inconvenience this has caused. Additionally, I am sorry that the order tracking was not showing up correctly and that you received a delivery notification when your order had not actually been delivered. This is certainly not the standard of service we aim to deliver.
I would like to personally assist in resolving this matter for you. Please reach out to me directly at stephanie@baerskinhoodie.com, and I will ensure we address your concerns immediately and get your order to you as soon as possible.
Thank you for your patience, and I will do everything I can to make this right for you.
Best,
Stephanie
I also never received my order that I made in December 2024 and its now April 2025. I have had no luck contacting the seller. I advise not buying from these people.
EVERYTHING I Just read is 100% true. BEARSKIN is a TOTAL SCAM and NEVER deliver, Stay away!
Replied
Been waiting a month and a half, no hoodie
This would be the second time buying a hoodie from this company, the first time was alright and the hoodie was decent quality, however this time was different. we put in the order December 2nd and they took the money instantly before even sending out the order, and I went trying to look for my order and it says it doesn't exist, we've been waiting and i've sent emails about my order with no success. i'm very disappointed with this visit and will not be doing business with them again. 1/5 stars, do not recommend.
The complaint has been investigated and resolved to the customer's satisfaction.
Thanks for your review!
We apologize for the delay and inconvenience you've experienced with your order. We understand your frustration, especially after having a positive experience with us previously. Please know that we have recently sent you an email regarding the status of your order. We’ve encountered some delays in processing, but we are actively working to resolve the issue and ensure that you receive your hoodie as soon as possible.
We value your feedback and are sincerely sorry for the negative experience. If you have any further concerns, please don’t hesitate to reach out.
Best,
Stephanie
I ordered Dec 8th, I had heard nothing from them so I inquired. They promised it would be shipped in 7 days (Dec 24th) Then they told me January 1st, in small print maybe Jan 20th. When I looked at "find my order" it could not be found so I sent an email asking why I could not find my order. The next day they sent me a delivery notification email and asked if I would let them know what I thought about their product. It WAS NOT DELIVERED and still has not been delivered it is now Jan 15th and they will not respond by phone or email. DO NOT DO ODER FROM THIS COMPANY ITS A SCAM!
Hi there,
Thanks for your review!
I deeply apologize for the confusion and frustration you’ve experienced with your order. This is absolutely not the experience we strive to provide, and I completely understand your concerns.
It appears there was a significant miscommunication regarding your shipping timeline, and I sincerely apologize for any inconvenience this has caused. Additionally, I am sorry that the order tracking was not showing up correctly and that you received a delivery notification when your order had not actually been delivered. This is certainly not the standard of service we aim to deliver.
I would like to personally assist in resolving this matter for you. Please reach out to me directly at stephanie@baerskinhoodie.com, and I will ensure we address your concerns immediately and get your order to you as soon as possible.
Thank you for your patience, and I will do everything I can to make this right for you.
Best,
Stephanie
Replied
Buyer beware
Order the Hoodie on the 11th of December 2024. 11th of January 2025 came and went with no notice of any kind. Contacted through email and received a promised of delivery in one weeks time. This time came and went. Tried to contact again with zero response of any kind. Tried to get a refund and no answer. Phone number, chats, and emails do nothing. This is a $100 I could have gotten something else. I have bought other things from China with better results. Former military and deserve better. Save your money!
The complaint has been investigated and resolved to the customer's satisfaction.
Thanks for your review!
I sincerely apologize for the delays and lack of communication you've experienced. We strive to provide excellent service, and it's clear we fell short in this instance. I understand how frustrating it can be to feel left in the dark regarding your order and request for a refund.
Please reach out directly to me at stephanie@baerskinhoodie.com, and I will personally ensure your concerns are addressed promptly. I deeply regret the inconvenience this has caused you and will work with you to resolve this as quickly as possible. Thank you for bringing this matter to our attention, and again, my apologies for the frustration caused.
Best,
Stephanie
Replied
Fleeced by bearskin or (we love your money long time)!!
If you're reading this, it's probably too late and you've fallen for their adverts.
Good luck getting your money back. You will likely end up having to dispute the charge with your CC company before they are responsive.
Secondly, "Stephanie" is a Very, Very Busy AI bot and she will reply to this as well as hundreds if not thousands of negative reviews.
Digital Innovation Ventures GmbH is a technology company based overseas that took out a patent on the "Baerskin Tactical Hoodie." The basis of the company is technology and digital information management (from their website). They are not a clothing company. Repeat that, Baerskin is a trademark, not a company. Looking at similar products on Amazon, they are likely sourced from the same or similar Chinese factories.
They excel at marketing and social medial management. They are one of the worst for fulfilment, customer service and responsiveness to concerns.
Once they have your money, be prepared for frustration and more frustration.
They have a Delaware address which is a registered agent not a physical company. They are based in Switzerland and simply run the website/ordering/marketing. They out source the production to China where the orders drop ship from. Since they are not US based, the BBB doesn't rate them or handle complaints.
It is likely to take weeks to get your order. If you need to return it, you pay. If you need to exchange it, you wait months. They are very unresponsive to refund requests. Many products never make it to the customers based on the reviews.
They respond to almost every social media response (negative) with a bot named "Stephanie." They will promise to make it right, just contact "Stephanie" directly. No or a very delayed response when you do. They have other bots with innocuous sounding female names like "Helen," "Melissa," etc. It is obvious these responses are canned or generated after parsing the review.
It took 3 months, hours of frustration and my disputing the charge via Paypal to finally get a refund for the product I never received.
Recommendation: Save frustration, money and time. Order a similar product on Amazon for much less hassle, faster shipping and returns.
I would be very curious as to where your "in house" product development team is located. Since your are a technology company, I would expect this means your marketing team that analyzes the sales and feedback data.
Your "manufacturing centers" are simply factories you drop ship from, not actually owned or controlled by Digital Innovation Ventures GmbH.
Nothing in your response actually disproves the core of my message. Digital Innovation Ventures GmbH is a DIGITAL venture, not a manufacturer and simply runs the storefront and marketing.
Thank you for sharing your feedback, and we sincerely apologize for the frustrations you've experienced. We understand your concerns, and we take them seriously. We would like to clarify some points to ensure transparency and help alleviate any confusion.
Our design, testing, and manufacturing centers are indeed located all over the world, including Europe, Africa, and Asia. We have our own in-house product development team that continually improves our products based on customer feedback. This is why we now offer the 4.0 version of the Baerskin Hoodie and the 2.0 versions of other products. We strive to deliver high-quality items that meet our customers' expectations, and we continually work to improve through testing and innovation.
Regarding our return policy, as stated in the terms and conditions section of our website, customers are responsible for the cost of returns. However, we do offer alternatives like free exchanges or partial refunds, should this be a more convenient option for you. We understand that you've already received a refund for your order, but if you ever need further assistance, feel free to reach out to me directly at stephanie@baerskinhoodie.com.
We appreciate your feedback, and we’re here to support you with any future needs.
Best,
Stephanie
Experiencing the same issues. This "company" is a joke! Run away! If you go to their website all the reviews are positive, the air is sweeter, flowers are blooming, and their s#$t doesn't stink. The level of frustration is a 20 on a scale of 1 - 10!
Replied
Still waiting
I order 2 hoodies on December 20. I got confirmation email and all seemed fine. Fast forward 2 weeks still not delivered and tracking shows it has gone to believe it or not 8 locations. I contacted customer service which is only by email not phone number or human contact. Received generic spam type email for about 6 days. Then wonders or wonders it shows out for delivery only to later the same day show it is "undeliverable" and would be changed to pick up only. Where you may say and so did I. I sent another email. No response. I sent another email. The next day requesting my money back. Never heard from them but the money was returned. I have purchased this in the past with fast turn around and my kid really loves. It's just awful when a company outgrows their ability to take care of the customer. My advise hires some support staff and get an 800 number to help the customer your current policy isn't working.
The complaint has been investigated and resolved to the customer's satisfaction.
Thanks for your review!
We sincerely apologize for the frustration and inconvenience caused by your recent experience. On 1-11-2025, we sent you an email to assist you in resolving the issue and getting your package. Please check your inbox or spam folder if you haven’t seen it yet.
We understand how disappointing it must have been to see your order delayed, misrouted to multiple locations, and eventually marked as "undeliverable." The lack of clear communication and timely responses only added to your frustration, and for that, we are deeply sorry.
Your feedback about our customer service processes and lack of direct support options is invaluable. We are actively reviewing our operations and working to expand and improve customer support, including exploring new ways to provide quicker, more direct assistance.
Thank you for your patience and for sharing your honest feedback. We hope to provide a much better experience in the future.
Best,
Stephanie
Replied
No support
Hi readers, I agree with those Baerskin Tactical clients who are reporting the awful service. I ordered on 12.14.24, and was promised a ship date of 12.27. That date came and went, and I have been unable to get ANY support from BT-by phone, email, or contact form.
So I would say that this company doesn't have bad support, but rather, they have NO support.
If anyone from BT is reading this please chime in with an update. My order number is 8XKZP4AK.
Thanks All
The complaint has been investigated and resolved to the customer's satisfaction.
Thanks for your review!
We sincerely apologize for the frustration and inconvenience caused by your experience. We recently sent you an email regarding your order. Please check your inbox or spam folder in case it was filtered incorrectly.
We understand your disappointment with the missed shipping date of 12.27.24 and the difficulty in reaching our support team. This is not the level of service we aim to provide, and we are actively working to improve response times and communication.
If you have additional questions or concerns, feel free to reply to the email we sent, and we’ll assist you promptly.
Thank you for your patience and understanding as we work to make this right.
Best,
Stephanie
Replied
Wrong size
I've had a mixed experience with Baerskin Tactical. I ordered the wrong kind of hoodie the first time. They sent me two of them and I was able to return them and get a refund. After having a good experience I ordered the correct kind of rain jacket. We received it after about a month and 1/2 and my husband tried it on and it was too big. I followed their website to request a return and replacement in a different size. I received a follow up email stating they received my email and will be getting back to me. That was in November and now it is January. I've since then sent two more emails with a copy of the original email as a reminder this isn't solved. Then I resent the request for a replacement. I'm unsure why the communication has been so difficult this time. Robin
Recommendation: Be cautious before purchasing
The complaint has been investigated and resolved to the customer's satisfaction.
Thanks for your review!
We sincerely apologize for the delays and the lack of communication regarding your exchange request. We’ve been experiencing a high volume of orders and emails over the past months, which has impacted our ability to respond to customers in a timely manner. However, we are actively making improvements to ensure better service moving forward.
To assist you with the exchange, please contact me directly at stephanie@baerskinhoodie.com, and I will personally ensure that your request is handled promptly.
We truly regret the inconvenience this has caused and appreciate your understanding. Thank you for your patience.
Best,
Stephanie
Replied
Waiting eternally for hoodies - can't reach customer service by phone.
I ordered 2 of the 4.0 hoodies on December 13 or 14. It said it should arrive around 12-24. Close call but I chanced it. I then ordered another though knew it wouldn't arrive in time - it was supposed to arrive on 12-27. It is now 1-3 and I have received NONE of the them and I cannot reach customer service by phone. If you call the number, you're only able to leave a message. I finally got an email back and they said it shipped and offered tracking information. The tracking said it arrived at a local delivery facility on 1-1 and nothing since. What facility? I'm so upset. My sons and husband seem to want them so I'll wait to see if they ever arrive but I probably wouldn't bother doing business with this company.
Recommendation: Buy a nice hoodie elsewhere.
The complaint has been investigated and resolved to the customer's satisfaction.
Thanks for your review!
I apologize for the inconvenience you’re experiencing. I understand how frustrating it is to not receive updates or timely responses after placing an order. I sincerely regret that our communication has fallen short.
To look into the status of your order and resolve this issue, please email me directly at stephanie@baerskinhoodie.com. I’ll be happy to investigate what happened and provide you with an update as soon as possible. Thank you for your patience and understanding.
Best,
Stephanie
Thanks for your review!
I sincerely apologize for the frustration you’ve experienced regarding the delay in receiving your hoodies. I understand how disappointing this must be, especially when the expected delivery dates have passed, and I regret that you were unable to reach customer service by phone.
To better assist you, please reach out to me directly at stephanie@baerskinhoodie.com. I’ll personally look into the tracking status of your order and provide you with the most up-to-date information. I truly appreciate your patience and will do my best to resolve this situation as quickly as possible.
Best,
Stephanie
I have similar issues. I placed orders on 11/28/24 and I've received no updates following the initial order confirmations. They charge your bank account immediately when the order is placed, not when the order is shipped, so they take your money, and leave you with crap for support options. My current ranking would be 0/5 stars. Buyer Beware!
Hi there,
Thanks for your review!
We sincerely apologize for the lack of updates and the frustration you’ve experienced. This is not the standard of service we aim to provide, and we deeply regret the inconvenience caused by the delay and lack of communication.
To resolve this as quickly as possible, please email me at stephanie@baerskinhoodie.com with your order details, and I’ll personally look into what happened with your order and provide an update. Your feedback about our billing and support process is noted, and we are working to make significant improvements. Thank you for bringing this to our attention.
Best,
Stephanie
Replied
No delivery, no updates, no communication
I own an original Baerskin Hoodie from 1 year or so ago and it was really warm (but had a bad zipper), so I thought I would take advantage of the holiday sale. Wrong move! I placed 3 orders on December 9 and then December 14 and to date have received zero communication on shipping or delivery or fulfillment status, zero email responses other than automated responses acknowledging that I complained to them. AVOID THIS PRODUCT. If my orders are not cancelled and money is not refunded I will be pursuing a fraud investigation into this company. My hopes are not high after reading the other reviews here.
Recommendation: Do not buy anything from this business, they do not send you any products.
I have emailed you in response.
Please initiate a refund for my orders # G7XZ4PRQ, XEVZGJ2L and NFHBAJ7N
Once refund has been debited to my payment accounts, I will cancel/resolve any outstanding complaints or fraud reports related to those orders. Otherwise, I will proceed.
Non-delivery of merchandise and deliberately making refunding or cancelling orders this difficult is a MAJOR red flag, which at a minimum could be construed as a deceptive trade practice as defined by the FTC’s Bureau of Consumer Protection, but potentially opens the business up to far greater penalties, including criminal liability.
On December 9, 2024 I placed two separate orders for the a) BAERSkin 3-In-1 Women (hoodie 4.0 + Rain Jacket 2.0) & BAERSkin 3-In-1 (hoodie 4.0 + Rain Jacket 2.0) ( total $322.90 ) and another order for the BAERSkin Tactical Hoodie 4.0 ( total $69.97 ).
On December 14, 2024, I placed an additional order for the BAERSkin Tactical Hoodie 4.0 Women ( total $107.90 ).
I reached out to their support email on December 21, 2024 and did NOT receive a direct response.
Based on the reviews and complaints here, I am requesting a full cancellation/refund or I will be initiating a fraud investigation with my credit card and with PayPal, separately.
I have now initiated fraud investigations with my credit card and with PayPal. I have also filed a complaint with the US federal Government's Internet Crime Complaint Center, because the scope of the experiences I have read online, and the number of consumers impacted, appears to show a deliberate pattern of criminal intent to illegally defraud US consumers. https://complaint.ic3.gov/ - https://www.ic3.gov/Home/Index - IC3 is operated by the FBI.
Thanks for your review!
I sincerely apologize for the frustration and inconvenience you’ve experienced with your order. We completely understand your concerns, and we are sorry that the communication and fulfillment process has not met your expectations.
I see that you’ve already filed disputes with your card company, but if you need further assistance or would like to check the status of your order, please reach out to me directly at stephanie@baerskinhoodie.com. I will personally look into this and help resolve the issue as quickly as possible. Thank you for bringing this to our attention.
Best,
Stephanie
Replied
06A7XNKQ and F1BMH0XV
Hello Stephanie and The Baerskin Team,
Glad that you had record breaking sales, but your marketing department should teach your inventory control manager how to place the Purchase Orders. [protected]@baerskinhoodie.com and Lovely might be looking for a new job soon.
The last two emails went from "we will send you a free gift and it will ship within 7 days" at 11;24 am (12/31/2024) to getting an email from Lovely AT 6:29 AM (12/31/2024) stating that "we don't have an estimated shipping date!"
I called the [protected] number today just to see if it rings. It was ringing and I will keep trying.
THIS IS NOT FUNNY
The Better Business Bureau told me today (after I got your messages) that you have had many Complaints and you have doubled that amount in the last year. He gave me information concerning
the Digital Innovation Ventures business that is in Delaware. I've got Italian cousin's in NJ and they can find anyone...
They are gathering information on your company. You need to have a meeting and decide if you want to
be in business
or get in serious trouble.
I have shared all of my information on my orders and I am hopeful to get my son's Christmas gifts soon.
Sincerely UPSET,
Susan Hillman
The complaint has been investigated and resolved to the customer's satisfaction.
Thanks for your review!
I sincerely apologize for the confusion and frustration you’ve experienced with your order. We understand your concerns and regret that our communication and order processing have not been up to the standard you expected.
We have recently sent an email to you with an update on the status of your orders, and I hope that will help clarify the situation. If you have not received that email or need further assistance, please don’t hesitate to reach out directly to me at stephanie@baerskinhoodie.com.
I truly appreciate your patience, and we are working to resolve this matter as quickly as possible.
Best,
Stephanie
Replied
Disappointing experience: long wait, no delivery
I wouldn’t recommend ordering from BÆRSkin. I waited over a month, and my order still didn’t arrive even though I already paid for it. The hoodie is pricey, and it feels like the company is just enjoying the money I paid in advance.
In my case, I used an international card, and after waiting so long, I decided to cancel my order. But here's the kicker—I ended up losing money because of the currency exchange when they refunded me. They didn’t cover that loss, which isn’t fair at all. Meanwhile, they’ve already benefited from holding onto my payment. Overall, it’s been a frustrating experience.
The complaint has been investigated and resolved to the customer's satisfaction.
Thanks for your review!
I sincerely apologize for the frustration and inconvenience you’ve experienced with your order. I understand how disappointing it must be to wait for a long time only to encounter further issues with the cancellation and refund process.
We truly regret that this situation has impacted your experience in such a negative way. We understand that you’ve already canceled your order, but if you could please reach out to me directly at stephanie@baerskinhoodie.com, I’d be happy to look into the issue regarding the amount you paid and the currency exchange loss. I will do my best to help resolve this matter for you.
Best,
Stephanie
Replied
Order at your own risk!
I ordered multiple items and then never received them and never received any additional communication from them. I suspect they are using Artificial Intelligence to respond to complaints and create fake positive reviews. I finally disputed the charge with my credit card company to get a refund. DO NOT believe the hyped up reviews. Order at your own risk!
Recommendation: Do not waste your time with this vendor!
I've seen multiple responses from "Stephanie" and seen multiple replies back that the company still did not respond after contacting "Stephanie". I no longer want these products as the service has been horrible and I don't foresee it getting any better based on other user responses.
Thanks for your review!
We are truly sorry to hear about your experience and sincerely apologize for the inconvenience you’ve faced. We take your concerns very seriously, and we regret that your order was not fulfilled as expected.
Our goal is to provide clear communication and a positive experience for every customer, and it’s disappointing that we fell short in your case. We understand your frustration, and we are actively working to improve our processes to ensure this doesn’t happen again. We have no intention of using Artificial Intelligence in place of genuine customer service, and we appreciate your feedback about the reviews.
We truly regret the inconvenience you’ve experienced and thank you for bringing this matter to our attention. Your satisfaction is very important to us, and we are addressing the issue to ensure better service moving forward.
Best,
Stephanie
Replied
Scam. Don’t order!
Be warned. Any positive reviews must be fake.
This company draws you in with all their ads and then takes your money and runs. Product never shipped (even though website says 10-14 days for delivery), had to email / message / call probably at least a dozen times before I finally got a response after posting a bad review on another site. Then they tell me that the product I ordered was a "preorder" and is now late "restocking". Not only is it impossible for both of these to be true, but nowhere on the site or the confirmation email did it state this. Now I'm out hundreds of $$ and have nothing to give for Christmas presents. And they, of course, won't reply to messages/emails asking for a refund.
Total scam. So disappointed
Ordered 3 of these hoodies on Nov 29. Website says 10-14 days for delivery. Started messaging on day 11 when I hadn’t heard anything. Customer service is non-existent. Had to message / email / call dozens of times and only finally got a reply when I posted a negative review on another site. Then they state that the item was a “preorder” and the “restock” is delayed. It is impossible for both of these to be true and nowhere on the site when I ordered or the confirmation email did it state this. Now I am out hundreds of $$ and have nothing Christmas presents. And they, of course, refuse to reply to emails asking to cancel the order and refund my money.
Yup, you finally replied giving me the option to cancel the order. Sucks that it took leaving negative reviews everywhere to get the company to step up and actually reply to your customers.
Never again.
Thanks for posting your review here!
We sincerely apologize for the frustration and inconvenience you’ve experienced. We understand how upsetting it is to expect a timely delivery, especially when it comes to holiday gifts, and we regret that we failed to meet your expectations.
The situation you’ve described is not reflective of the experience we strive to provide our customers. We truly apologize for the lack of communication and the confusion regarding your order. We understand how important it is for this information to be clear upfront, and we’re addressing these issues to prevent further miscommunication.
If you haven’t already received assistance regarding your concerns, please reach out directly to me at stephanie@baerskinhoodie.com, and I’ll make sure we resolve this matter for you promptly. We deeply regret that this has affected your experience, and we are committed to making things right.
Best,
Stephanie
Thanks for taking a few minutes to write a review here!
We sincerely apologize for the delay and the frustration you’ve experienced with your order. We understand the importance of receiving your items in time for the holidays, and we deeply regret that your experience has been so disappointing. We recently sent you an email regarding your cancellation request, and we ask that you refer to it for further information on how we are addressing your concern.
We acknowledge the confusion caused by the lack of clear communication about the preorder status, and we truly regret the inconvenience this has caused you.
Thank you for your patience, and we apologize once again for the negative experience.
Best,
Stephanie
I am in the same boat, but luckily I was able to pivot on Christmas gifts. I am out over $500 - not letting this slide. Will have to pull some strings and contact state AG office as the scale of this points to deliberate fraud.
I am starting to go through what you describe. Its a good thing I only got hit for $99. I am more disappointed because I was really looking forward to experiencing the Jacket. Hopefully, the government would after scammer like this and the people that allow them to advertise on the platforms. These are the people that steals credit card information and sells it to oversea scammers.
Hi Fafo,
I sincerely apologize for the frustration and disappointment you’ve experienced. I understand how important it was for you to receive your jacket, and I’m truly sorry that this situation has impacted your excitement. Please know that we take these matters seriously, and I will look into it immediately to ensure you’re properly assisted.
If you haven’t received any help yet, please email me directly at stephanie@baerskinhoodie.com, and I’ll personally address your concern. Your feedback is invaluable, and I appreciate your patience as we work to resolve this.
Best,
Stephanie
BAERSkin Hoodie Complaints 107
Replied
Incorrect order- # Z8DQDU7E ordered a EX and they sent wronge size. Now they won't respond .
I ordered XL and they sent a Large. Order: Z8DQDU7E I ordered the hoodie in XL and rain jacket in XL. The rain jacket is XL but the hoodie is Large. The packaging says XL but the hoodie inside is only a Large. I would like it to be replaced with an XL.They asked for pics of the label and I sent them 2. I would even take a different color. They ghosted me and will not respond.
Claimed loss: If not replaced with correct size the loss will be $169.95I can't ware a Large
Desired outcome: Replacement with correct size or full refund.
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Thank you for your reply. Will look forward to
receiving the new tracking number and correct Size
We sincerely apologize for the mix-up with your order and for the frustration caused by the lack of timely communication. We understand how disappointing it is to receive the wrong size, especially when the product label was incorrect.
Please be assured that we have recently responded to your email and have taken steps to assist you with your concern. Your request for a replacement hoodie in size XL has been addressed, and we’re working to ensure the correct item is sent to you.
We truly regret the inconvenience this has caused and appreciate your patience as we work to resolve this promptly.
Best,
Stephanie
Replied
Hoodies
After 2 months, I received my hoodie which was way too large. I have attempted to return for a size exchange since that date by multiple emails using baerskin's online customer service request form since, and have left 2 voice messages with their customer service phone line since january 19th. To date, I have not received any communication from baerskin.
Claimed loss: $120
Desired outcome: refund
Confidential Information Hidden: This section contains confidential information visible to verified BAERSkin Hoodie representatives only. If you are affiliated with BAERSkin Hoodie, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thanks for taking a moment to share your review here!
We sincerely apologize for the delay in responding to your request and for any frustration this has caused. We understand how important it is to get the right size, and we truly regret the inconvenience you've experienced.
We have already sent the return label to your email, but it’s possible it may have gone to your spam or junk folder. Please check there, and if you’re unable to locate it, let us know so we can resend it immediately.
Thank you for your patience, and we appreciate the opportunity to make this right for you.
Best,
Stephanie
Replied
Baerskin hoodie non-existent customer service
In November, I placed 3 orders with Baerskin. None of the items arrived by Christmas, and I could only use the hoodie since I purchased it for my husband. He received it mid January. After many attempts to contact customer service, which does not exist... only bots... I finally received instructions to return I did so, at my cost, following every detail of instructions. A month later, there has been no word and no refund. My next step is to contact my credit card company and dispute the charges.
Claimed loss: $190 plus cost of return with tracking
Desired outcome: Refund of $190 posted to my credit card
Confidential Information Hidden: This section contains confidential information visible to verified BAERSkin Hoodie representatives only. If you are affiliated with BAERSkin Hoodie, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thanks for taking the time to share your review here!
We sincerely apologize for the frustration and inconvenience you’ve experienced with your orders and return process. We understand how disappointing it must have been for your items to arrive late and for the difficulty in reaching our customer service team.
We want to assure you that we have recently sent you an email regarding the status of your return. Please check your inbox (including spam/junk folders) for further details. If you have any trouble locating the email, please let us know, and we will be happy to assist you further.
Again, we regret the delays and any lack of communication you’ve encountered. We appreciate your patience and will do our best to resolve this matter as quickly as possible.
Best,
Stephanie
I don't recommend this company; customer service is horrible. I ordered a very nice hoodie in the winter which took over a month to arrive. I subsequently ordered two items in February which were never delivered. I had to leave a vm and the response was that their were two failed delivery attempts and nothing more.
Is BAERSkin Hoodie Legit?
BAERSkin Hoodie earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
BAERSkin Hoodie resolved 91% of 107 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
Baerskinhoodie.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Baerskinhoodie.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Baerskinhoodie.com you are considering visiting, which is associated with BAERSkin Hoodie, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Several positive reviews for BAERSkin Hoodie have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
The BAERSkin Hoodie website has a cookie consent banner indicating the use of cookies for data collection. Reviewing the privacy policy and terms of use is crucial to understanding how the data is used and ensuring compliance with regulations.
Baerskinhoodie.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from BAERSkin Hoodie.
However ComplaintsBoard has detected that:
- Website's registrar is popular among scammers, it means that a significant number of scammers have used that registrar to register domain names for their fraudulent websites. This can indicate that the registrar has lax verification processes, making it easier for scammers to register domains without providing accurate information.
- Baerskinhoodie.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The baerskinhoodie.com may offer a niche product or service that is only of interest to a smaller audience.
Replied
Customer service
Received 2 Baerskin Hoodie 4.0 on January 19, 2025. Both were way too large. I have attempted to return for a size exchange since that date by multiple emails using Baerskin's online Customer Service request form since, and have left 2 voice messages with their Customer Service phone line since January 19th. To date, I have not received any communication from Baerskin.
Claimed loss: $250
Desired outcome: Exchange for correct size or return with refund.
Confidential Information Hidden: This section contains confidential information visible to verified BAERSkin Hoodie representatives only. If you are affiliated with BAERSkin Hoodie, please claim your business to access these details.
Although I closed my dispute with Baersking through Synchrony Bank, and have attached the one letter I have received form said bank verifying the dispute closure (attached), BAerskin has rebutted my dispute, and despite being informed by Synchrony Bank on March 19th that the dispute were closed, has not removed their rebuttal, triggering an approximately 60 day investigation into this issue. The ball is now in BAerskin's court. So, here I sit with 2 hoodies that cannot be worn because of their capacious sizing, waiting for either a size replacement or refund, all caused by the the lousy Baerskin Customer Service who would not communicate with me despite multiple voice messages left with them, as well as, 2 print messages sent to them through their website concerning the sizing issue looking for remedy. In fact, were it not for Complaints Board it was unlikely that I would have heard form Baerskin Customer Service at all!
In actuality, although I have asked Synchrony Bank to close the dispute, and have received at least one letter stating the dispute has been closed (attached), according to my bank, BAerskin has rebutted my initial dispute and has not remoived their rebuttal, triggering an up to 60 day process of investigation inwhich I have no control over. Only BAerskin can stop this process form their end by remiving their rebuttal. So, here I am, the proud owner of 2 hoodies, both of which are too large to wear, waiting indefinitely for either a size exchange or reimbursement, all due to Baerskin Customer Service not responding to multiple phone calls from me, as well as messages from me through their website which led my to dispute the charges due to their lack of response to my inquiries.
BTW, my 'bank' Synchrony Bank is PayPal Credit, so no need to contact PayPal, as PayPal forwarded my call to their credit bank, Synchrony Bank.
You are incorrect. I have just gotten off the phone with Synchrony Bank, the financial institution, and they verified to me they notified you digitally on March 19th that the disputes had been closed. I have attached a copy of one of the dispute closure letters to this message dated March 19, 2025. Please exchange my items for the correct size ASAP.
RTHis complaint has NOT been resolved. Despite being contacted by "Lori" on 3/6/25 and told I would recieve an exchange,"Stephanie" followed up with an email on 3/10/25, telling me that because a filed a dispute with Paypal and my financial institution, the exchange was placed on hold and my pruchase finds held in escrow. I contacted both Paypal and my bank to withdraw the dispute, and was told by my bank they had no dispute on file. I sent a reply email back to "Stephanie" on 3/10/25 inform her of the dispute withdrawal, but have heard nothing back from anyone from Baerskin since that time. I should note that Stephanie chided me for filing the dispute, mentioning that they had wanted to resolve this themselves (how they would have done that without communicating with me until I filed a complaint with Complaints Board 3 weeks after my purchase and following many unsuccessful attemots to contact them by email and phone messages is beyond me). It appears BAERskin customer service is MIA and FOS!
This complaint has been resolved automatically due to user's inactivity.
We sincerely apologize for any confusion regarding your dispute status. We understand your frustration and appreciate you providing additional details.
We recently sent you an email addressing this matter, and we kindly ask you to review it at your earliest convenience.
Thank you for your patience.
Best,
Stephanie
We sincerely apologize for any frustration and inconvenience this situation has caused. We understand your concerns and appreciate you reaching out again.
On March 20, 2025, we sent you another email regarding the open dispute. As of today, the dispute is still active, which prevents us from taking any further action. As mentioned in our email, we are unable to proceed with an exchange or resolution until the dispute is officially closed.
If your bank has informed you that no dispute is on file, we recommend following up with PayPal directly to confirm the status.
Again, we apologize for any miscommunication and appreciate your patience while we work to resolve this matter.
Best,
Stephanie
Thank you for taking some time to post your review!
We sincerely apologize for the lack of communication and any frustration this has caused. We recently sent you an email regarding your exchange request, and we appreciate your patience as we work to resolve this for you.
Please check your inbox (and spam/junk folder) for our email. If you are unable to locate it or need further assistance, please let us know, and we will be happy to assist you promptly.
Again, we apologize for the delay and any inconvenience this has caused. We are committed to making this right for you.
Best,
Stephanie
Replied
Missing item
Ordered several items in December, still missing one (it’s 2/25). Have emailed, left messages and there have been no attempts to return those calls/emails. Originally they send tracking info. It listed several items tracking numbers but there is no way to match tracking number with items ordered/sent. While all items said sent, I still didn’t receive the hoodie. There is no way to actually speak to customer service. Everything is automated.
Claimed loss: $100
Desired outcome: Send replacement.
Confidential Information Hidden: This section contains confidential information visible to verified BAERSkin Hoodie representatives only. If you are affiliated with BAERSkin Hoodie, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thanks for taking the time to share your feedback here!
We sincerely apologize for the delay and any frustration this has caused. We understand how important it is to receive your complete order, and we regret that you have not received your hoodie.
We recently sent you an email regarding this matter and want to assure you that we are actively looking into the missing item. We understand your concerns about the tracking information and lack of direct support, and we apologize for any confusion or difficulty in reaching us.
Our team is reviewing the situation, and we will follow up as soon as possible with a resolution. Thank you for your patience, and we appreciate your understanding while we work to make this right.
Best,
Stephanie
Replied
Still haven't received my order. Order #HGC9K33B
I ordered 2 Hoodies with rain gear option. Your text to me says they are on the way with order tracking #'s from Feb. 4,2025. UK005034482YP & UK005026968YP. The tracking numbers don't work on any of the delivery services. UPS, Fed-ex or USPS. I need the products I ordered or a complete refund. I was going to use these in Alaska next month, and was excited about havng them,but from all the compliants I see where people are not getting their order and being ignored and cant actual talk to someone, it sounds like this company is defrauding people purposley. The card I used needs to be refunded or they plain to take legal action if the product is not delivered or refunded.
Desired outcome: refund or delivery of the products
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This complaint has been resolved automatically due to user's inactivity.
Thanks for your review!
Apologies for the frustration and inconvenience you’ve experienced. Upon checking, your order HGC9K33B has already been delivered. We recently sent you an email with the tracking information details.
Regarding the tracking numbers, they were provided by our shipping partner, and while they may not always show updates on major carrier websites, the package has been successfully delivered. If you are unable to locate it, we recommend checking with household members or neighbors who may have received it on your behalf.
We understand your concerns and take them seriously. If you are still unable to locate your package, please let us know by responding to our recent email, and we will do our best to assist further. Again, we sincerely apologize for any confusion or inconvenience.
Best,
Stephanie
Replied
Order cancelled but no refund issued
I placed an order for a Baerskin tactical hoodie and outer jacket on 12/20/24. I changed my mind about the order and decided to cancel it. I contacted Baerskin and requested the order be cancelled on 1/4/25 and they cancelled the order on January 1/6/25 (copy of email attached). At the time they stated in the email that a refund would be issued which would take 3-5 days to show on my credit card. But I have not received the refund as of yet. I have continued to contact them both by email and leaving messages on their voice mail which they are not even responding to.
Desired outcome: refund of $256.40
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This complaint has been resolved automatically due to user's inactivity.
Thanks for your review!
We sincerely apologize for the frustration and inconvenience this has caused. We understand how important it is to receive timely updates and a prompt refund. After reviewing your order, we can confirm that your refund has already been processed. Please note that we also recently sent you an email with further details regarding the refund.
If you do not see the refund reflected in your account, we recommend checking with your bank or credit card provider, as processing times can vary. If you have any further concerns, please let us know by responding to our recent email, and we’ll be happy to assist you.
Best,
Stephanie
Replied
Rip-off and scammers
I placed my order on 12/23 and was told it will be delivered in less than 2 weeks. I have been following up every day or every other day and finally I was told it was shipped on 1/25 but there has been no progress on any of the 3 jackets for which they created a label but there has been no movement till date. I have asked them to cancel my order and give me a refund but they have been refusing to do that as well. I have been sending emails to all the below email id and keep getting the same reply that it was shipped and you can return it once it is delivered. When I ask them what is the deliery date they dont have any answer for the same.
Baerskin Tactical Team ;
BAERSkin Tactical ;
Stephanie From Baerskin Hoodie ;
Desired outcome: Need my money refunded
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So basically you people are not willing to help or compensate for all my time and effort. All I am asking you is to match the item price to what i was charged when i placed the order in Dec but you are not wanting to do that. If you people are not able to fulfill the orders in time then you should stop putting so many ads and taking in more orders. As per your website it says "Due to high seasonal demand, we’re working hard to deliver your gear within 6 to 14 days from the order date." but mine was not processed even after a month
So can you people answer at least now if i place a new order you can honor the original price and include the glasses as free item instead of the beanie or wallet and have it shipped & deluveeed in a week?
Thanks for paying me back the money you kept for nearly 1 5 months and making me waste so much of my time on the followups and tracking all in vain. Since I was sure about moving at end of Jan, I informed you about that on Jan 2nd if the order cannot be delivered before 1/15 I need that to be cancelled.
I asked you several times if I place a new order for the 4 hoodies to be delivered at the new address will you adjust the price to match the price I paid for the current order and as compensation for all my effort and trouble will you add the glasses as the free item instead of the beanie or wallet but you never confirmed about that. I wasted so much of my time on this and kept following up on it because of the move and getting back the money is not going to compensate for all my effort and time.
As informed on Jan 2nd if the order is not delivered by 1/15, i asked you to have it cancelled. Also, i did send an email on Jan 31st before the move that "I am moving out of that address by end of this month and will not be responsible if the package it delivered there. That was the reason j told if the order is not delivered by the 15th I asked you people to cancel it. I don't want to come back to.pick and return the package and will dispute the charge with so much delay"
You people said you cannot cancel or stop the order since it was already in transit. But now you are saying that you will cancel the order and refund only for 2 items and not the 3 items charged. I am expecting full refund of the order since you people can have that picked up ftom, the old address where it was delivered, if it was ever delivered.
Creating a label does not mean that the item has shipped. It has been already more than 2 weeks and not sure why i should wait 1 more week before you can refund my money or reship the order with high priority with compensation of adding a free wallet or glasses to the order for all the wait and inconvinence you people have caused me. Both the worthless velcore and the hoodie shipped on the same date by the velcore order was sent to the shppier only on 2/3 after the initial compaliant was filed. There is no movement on the main order for which i was charged more than $200 that you people took from my account more than a month ago.
If you people are not able to send the shipments on time then stop your promotions and fulfill the orders in timely manner. Compensate the customers for their wait and patiences.
This complaint has been resolved automatically due to user's inactivity.
We understand your concerns regarding the delay in processing your order and the price discrepancy you experienced. While we strive to fulfill all orders within the estimated timeframe, high seasonal demand occasionally leads to unexpected delays, and we regret that your order was affected.
In an effort to resolve this matter fairly, we have already made an exception to our policy by issuing you a refund, despite your products still being in transit. This was done to ensure you receive a satisfactory resolution, even though we normally would not process a refund under these circumstances.
Once again, we apologize for the inconvenience and appreciate your understanding.
Best,
Stephanie
We are unable to adjust the price of our products. The price reflected on your invoice will be the price at the time of your order.
Regarding the free item, the available options vary based on the order amount. You can check your cart to see which free item you qualify for.
As for shipping, our usual delivery timeframe is 10-14 days. We do not offer expedited shipping, and we cannot guarantee a specific delivery date, as multiple factors affect transit times.
Best,
Stephanie
We are sorry once again for the inconvenience this situation has caused you. We understand how frustrating it must have been to wait so long for a resolution, especially after following up multiple times.
We want to assure you that we have already issued a full refund for your order. While we regret that we weren’t able to accommodate your original request in a timely manner, we truly appreciate your patience throughout this process.
Regarding your request for a new order at the original price and the inclusion of the glasses as a free item, we apologize for not providing a clear response sooner.
Again, we sincerely regret the trouble this has caused and appreciate your understanding.
Best,
Stephanie
We have already issued a full refund for your order.
However, we would like to clarify that we did not cancel the remaining shipment, as it was already in transit at the time of your request. As mentioned previously, once a package reaches this status, it is not possible to cancel or stop the delivery.
Additionally, we sent you an email informing you of these updates, including the full refund issued. Please let us know if you have any further questions.
Best,
Stephanie
Once again, we are sorry for all the trouble. We understand how disappointing it is to experience such a delay, and we truly regret any confusion regarding the shipping status of your order.
To address your concerns, we have sent you a separate email with further details to help resolve this issue as quickly as possible. Please check your inbox for that message.
We appreciate your patience.
Best,
Stephanie
Thanks for taking the time to share your feedback here!
We sincerely apologize for the frustration and inconvenience this has caused. We understand how disappointing this experience has been, and we truly regret any miscommunication regarding your order.
We recently sent you an email with an update on your order status. Please check your inbox for the latest details. While your order has been shipped, we acknowledge the delay in movement, and we understand your concern. Unfortunately, we are unable to process a refund while the shipment is in transit. However, once the order is delivered, you are welcome to return it for a full refund per our return policy.
We appreciate your patience and will continue to monitor your shipment closely. If you have any further questions, please reply to our latest email, and we’ll do our best to assist you promptly.
Best,
Stephanie
Replied
Soft Shell Jacket
I returned my order because it was a gift to a family member and they needed a bigger size.
I returned it January 6, 2025 and still waiting.
I email several times and they responded back saying I received my order and enjoy your jacket. I have the email for them responding they received my jacket back and
I have the USPS label they sent to ship back and I have the tracking number also.
Now I just want a refund or store credit.
Claimed loss: CYRPKVTU
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This complaint has been resolved automatically due to user's inactivity.
Thanks for taking a few minutes to share your review here!
We sincerely apologize for the confusion and frustration regarding your return. We have reviewed your case and can confirm that your refund has already been processed. You should have received an email with the update, but if you have any trouble locating it, please let us know.
Thank you for providing the tracking details and return confirmation. We appreciate your patience, and we regret any miscommunication in our previous responses. If you need further assistance, feel free to respond to our most recent email.
Best,
Stephanie
Replied
Scam alert. Take money and hoodie never shipped
First week of December, we ordered a hoodie online. Paid for and received the email stating they would provide shipping details once shipped in 5-10 business days. This was intended as a Christmas gift for our son. Two weeks later (10 business days), we contacted them via email and received no response. A day later, we contacted again via email and called this time. We received an email back saying they were backordered and we could cancel our order or wait till it could ship in January and also receive a $100 credit voucher. We elected to wait and receive the voucher figuring we coudl give to our son as a birthday gift in late February. The ship date was promised Jan 20; on the 20th we had not received any communication, so we called and emailed again. The next day (1/21/25) they sent a text with shipping info and no voucher info. Since that day, the shipping company WanB Express has had the same info saying "Parcel Data Received." with no other updates. It appears the product is not going to be shipped any time soon. First of all, terrible communication; second, the product is coming from China. If we had known this from the start, we would have never bought the product.
Claimed loss: The price of the Hoodie, $99.95 and the cost of shipment as charged.
Desired outcome: We would like to get the product that we paid for plus the promised $100 voucher.
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Thank you for your response. I believe you are an AI chatbot. However, I will not allow this complaint to be closed/resolved until I have received both the product and the promised gift card/voucher. Since the complaint is marked as resolved if I do not respond, I will continue replying until my order and gift card are delivered. I suggest you do not reply unless you know when the gift card and product will be in my possession.
Thank you for your prompt response. I will wait until the product is received before closing this thread and marking it as resolved. However, I am very disappointed with the lack of communication and updates thus far. It’s frustrating that responses come quickly when the issue is made public, yet private communication has been inadequate.
I urge your company to provide accurate shipping timelines, especially since I frequently see your advertisements online. Many potential customers may face the same issue—limited communication and excessively long lead times.
Once I receive both the product and the $100 gift card, I will consider this matter resolved.
Baerskin did get back with us; the original order was lost in shipment; they shipped a new hoodie, and we received 2/20/25, 79 days after we originally ordered.
We sincerely apologize once again for the lack of communication and any frustration this has caused. We strive to address all our customers' concerns as quickly as possible, but due to the high volume of orders and emails over the past months, we acknowledge that we have struggled to keep up. Additionally, different agents are assigned to different platforms, some of which receive fewer inquiries than others, which can result in faster response times in certain cases.
We appreciate your patience and understand your concerns about shipping timelines and communication. Your feedback is valuable, and we will continue working to improve transparency and responsiveness for all our customers. If there are any further issues, please don’t hesitate to reach out.
Best,
Stephanie
Thanks for taking some time to post your review here!
We sincerely apologize for the frustration and inconvenience this has caused. We completely understand your concerns regarding the delays, lack of communication, and the shipping process.
We recently sent you an email with an update on the status of your order. Your hoodie has been shipped, and while tracking updates may take some time to reflect movement, we assure you that your package is on its way. We recognize that our communication regarding delays could have been better, and we truly appreciate your patience.
As for the $100 gift card, it will be sent to you after your products are delivered, as previously promised. If you have any further questions or concerns, please don’t hesitate to reach out. Again, we sincerely apologize for the experience and appreciate your understanding.
Best,
Stephanie
Replied
Baerskin hoodie non-existent customer service
I have been trying for WEEKS to get a refund for products that either arrived too late to be Christmas gifts (ordered weeks ahead) or too small. I have emailed "Stephanie" numerous times with order numbers and details, and used the contact us link on website to no avail. I am going to call and dispute the charges on my credit card this week. I purchased these items with "satisfaction guaranteed." I would never order from this company again.
Claimed loss: $139.53Order DKW1KHF0 71.78, Order #ETR7844X 67.75
Desired outcome: Return instructionsOrder DKW1KHFO partial refund of 71.78Order ETR7844X full refund of 67.75
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This complaint has been resolved automatically due to user's inactivity.
Thanks for taking the time to leave your feedback here!
We sincerely apologize for the frustration and inconvenience you've experienced. We understand how disappointing it must be to have received your order later than expected and to have had sizing issues.
We recently sent you an email with detailed return instructions to facilitate your refund. Please check your inbox (and spam/junk folder just in case). If you have any trouble locating the email or need further assistance, let us know—we want to ensure this is resolved for you as smoothly as possible.
Again, we truly regret the delay in our response and any frustration it has caused. We appreciate your patience and the opportunity to make things right.
Best,
Stephanie
Replied
Overall process and customer service
Their customer service was not only poor, it was dishonest. On multiple occasions I tried to contact a representative, but instead of speaking with someone, it went to a voicemail. The voicemail message promised someone would reach out, but they did not. A few days later, I would get an email stating they tried to call but I did not answer. That information was false. I did not receive any calls, including spam on the days they stated they called. This has been a nightmare.
In addition, I received an email with a special discount code on a future purchase. I will never use the company again, so I was not compensated for my frustrations. The product was purchased on 12/7/2024 and arrived on 2/1/2025. This experience has been a nightmare.
Desired outcome: A representative of the company should reach to me directly to resolve my frustrations and the company should provide a substantial refund not a discount on a future purchase.
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Good Afternoon Stephanie
I asked for a simple solution and provided you with all of my contact information. The fact you replied but did not make a simple phone call is quite telling and adds to my frustration.
In addition, I sent the product back for exchange on 2/3, it was received in Kentucky on 2/5, but I still do not have an update from your company.
I look forward to having someone reach out via phone to address my concerns.
Thank you
This complaint has been resolved automatically due to user's inactivity.
Once again, we are sorry for the inconvenience. We want to assure you that we have recently sent you an email with an update on your reshipment request.
We recognize the importance of clear and timely communication and regret that our response did not meet your expectations.
Please review the email we sent regarding your reshipment, and if you have any further questions or need additional assistance, let us know. We truly appreciate your patience and the opportunity to make this right.
Best,
Stephanie
Thanks for taking some time to post your review here!
We sincerely apologize for the frustration and disappointment you’ve experienced with our customer service and overall process. We understand how important it is to receive prompt and honest communication, and we deeply regret that your interactions with us did not meet those expectations.
Upon checking, one of my colleagues has already responded to your email to assist you with your concerns. We acknowledge your frustration regarding the voicemail messages and the follow-up emails stating that we attempted to call you. We understand how upsetting it must be to feel misled, and we will be reviewing our processes to prevent this from happening in the future.
Regarding the delay in receiving your order, we recognize how inconvenient and frustrating that must have been. Rest assured we are continuously improving our shipping processes so we can deliver orders in a more timely manner.
Once again, we truly regret the negative experience you've had, and we appreciate your patience as we work to make this right.
Best,
Stephanie
Replied
Get back to me to make the exchange for sizes.
Need to exchange from L to M. Submitted multiple requests online, none were answered. Left voice mail on contact phone, still no answer. Customer service seems to be very poor. Company guarantees item will fit according to their chart or they will exchange but using their chart, the items purchased (3 hoodies) are too large and nobody is responding to my requests for an exchange.
Claimed loss: Need to exchange 3 hoodies from large to medium please.
Confidential Information Hidden: This section contains confidential information visible to verified BAERSkin Hoodie representatives only. If you are affiliated with BAERSkin Hoodie, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thanks for taking a few minutes to leave a review here!
We sincerely apologize for the frustration and lack of response you've experienced while trying to exchange your Baerskin Hoodies. We understand how important it is to receive prompt assistance, and we regret that we did not meet your expectations.
Please know that we have recently sent you an email to assist with your exchange request. Kindly check your inbox (and spam/junk folder just in case) for further instructions. If you have any trouble locating the email or need additional assistance, please let us know, and we will be happy to help.
Thank you for your patience, and we appreciate the opportunity to make this right.
Best,
Stephanie
Replied
Bearskin customer service
In December I ordered the Baerskin tactical fleece in green as a gift (order #FLXV690A. It is now January 27, 2025 and has yet to be delivered. Tried finding a customer service phone number, no dice.
I bought two blue hoodies from this company last year and am very pleased with the product, but now I am very disappointed. I’ve replying to their emails claiming the jacket was delivered, but to date I have not had a response.
Desired outcome: Make the purchase good
Confidential Information Hidden: This section contains confidential information visible to verified BAERSkin Hoodie representatives only. If you are affiliated with BAERSkin Hoodie, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thanks for taking the time to post your review here!
We sincerely apologize for the delay in delivery and any frustration this has caused, especially as you’ve had such positive experiences with our products in the past.
Your order is still on its way, and we recently sent you an email with updated tracking details for your convenience. Please check your inbox or spam folder for this information.
We’re also very sorry that you’ve had trouble reaching us and for any confusion caused by previous emails. Our goal is to ensure you receive the high-quality service you expect from us.
If you have any further questions or concerns, please don’t hesitate to let us know by responding to our recent email. Thank you for your patience and understanding.
Best,
Stephanie
How can something be resolved, IF the user is inactive?
Does NOT show that this person actually received his order!
Replied
Hoodie 4.0
Ordered two over a month ago, tried to check back with company as to status of my 200.00 purchase. Upon trying contact they have a phone in Mississippi, nobody answers, they have a phoney address in Delaware 16192 coastal hwy. Appears to be a construction co., next they have a location in South Africa, Capetown, this is supposed be a studio
Then we progress to Switzerland for design or whatever. They have a chat line I have chated on 4 times, to no avail. Your asked to punch in numbers than they say they don't understand the number they just gave me? They will pump out shipping
numbes at nauseum to no avail, no locations. The AI system is designed to run in circles. No humans to talk to, of course they have my credit card numbers, wonder what's next my bank account.
Claimed loss: 200.00
Desired outcome: Hoodies, although from some of the 96 complaints, I am not sure if they are worth having.
Confidential Information Hidden: This section contains confidential information visible to verified BAERSkin Hoodie representatives only. If you are affiliated with BAERSkin Hoodie, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thanks for taking some time to write a review here!
We sincerely apologize for the frustration and inconvenience you’ve experienced with your recent order. We understand your concerns about the lack of communication and the confusion surrounding the information provided.
We want to assure you that we have recently responded to your email regarding the details of your order, including its current status.
We regret the difficulties you faced with our communication channels, and we acknowledge the issues you've raised regarding the contact methods. Your feedback is invaluable, and we are committed to improving these aspects of our service.
Rest assured, we take the security of your payment information very seriously. If you have additional concerns or need further assistance, please don’t hesitate to respond to our most recent email. Thank you for your patience.
Best,
Stephanie
Replied
Order 1wygrq8f
I placed my order weeks ago and still no tracking or shipping info...this is so frustrating and i am starting to feel like this is a big SCAM. They certainly took my money right away but cant reach anybody at the given Phone and emails are useless.
Confidential Information Hidden: This section contains confidential information visible to verified BAERSkin Hoodie representatives only. If you are affiliated with BAERSkin Hoodie, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thanks for taking a moment to post your feedback here!
We sincerely apologize for the frustration and inconvenience caused by the delay in your order, as well as the difficulty in reaching us. Please rest assured that we take these concerns very seriously and are committed to resolving this for you.
We recently sent you an email regarding your order. Kindly check your inbox, as well as your spam or junk folder, just in case. If you haven’t received it, please let us know, and we will promptly resend it.
We understand your concerns and appreciate your patience while we work to ensure your order is delivered as quickly as possible.
Best,
Stephanie
Replied
Unable to contact customer service
I ordered a Softshell Jacket a few weeks before Christmas, I knew it properly wouldn't arrive before the big day that that was OK.
It arrived just in time for the new year, but when I tried it on it was way to big for me, so I thought I'll see what's the best way to arrange a exchange and that when the issues started.
I have emailed at least 4 times, I tried using the chatbot on the web site I don't know how many times but it kept freezing after asking for my email address. I think on about attempt 30 it actual worked and at the end of the chat it gave me a ticket number and said someone would contact me within 24hrs, well they never did and that was over a week ago. I even called them which isn't cheep from the UK but all I got was an answer machine that nobody has even responded to.
Does anybody know how to get these people to communicate?
Desired outcome: All I want to do is exchange the jacket for a smaller one
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The replacement Jacket has just been delivered, so thank you to this site & Baerskin for reacting to the issue. It's just a shame that I had to raise it on here to get a reaction from Baerskin.
Anyway the new one fit much better and it will be going on it's first outing this afternoon when I take the dog for a nice country walk.
Thanks again.
I received emails from Baerskin within 12 hrs of raising this compliant apologizing for not responding.
The emails stated that a replacement Jacket will be sent FOC in a smaller size, but up to this point I have had no notification that it has been dispatched.
I will update this thread as soon as I hear anything.
Fingers Crossed !
This complaint has been resolved automatically due to user's inactivity.
We appreciate you taking the time to share an update. We're glad to hear that your replacement jacket has arrived and that it fits much better! Your satisfaction is important to us, and while we regret that you had to escalate the issue to get a response, we truly value the opportunity to make things right.
We hope you enjoy your first outing with your new jacket, and if you ever need any further assistance, please don’t hesitate to reach out. Happy walking!
Best,
Stephanie
Please rest assured that your replacement jacket in the smaller size has already been reshipped, and we recently sent you an email with the tracking information. If you haven’t seen it, kindly check your spam or junk folder, as it might have been filtered there.
We appreciate your patience, and we’re committed to ensuring you receive your jacket as quickly as possible. If you have any additional concerns or need further assistance, please don’t hesitate to respond to our last email.
Best,
Stephanie
Thanks for taking some time to post your feedback here!
We apologize for the frustrating experience you’ve had trying to contact us for an exchange. We understand how disappointing it must be to have encountered multiple issues while trying to resolve this, especially after waiting for so long and experiencing difficulties with our communication channels.
We recently responded to your email to assist with the exchange process. Please check your inbox for further details. We are committed to resolving this promptly and ensuring you get the right item.
We deeply regret the inconvenience and lack of timely responses you’ve faced. We're working to improve our customer service channels and appreciate your patience as we finalize the exchange for you. If you have any additional questions or need further assistance, feel free to respond to our recent email.
Best,
Stephanie
Replied
4.0 hoodie with 2.0 raincoat
I placed 4 orders with this company in November. Items did not arrive for Holidays, I made numerous efforts to contact them, but their answer system only takes messages. Finally, they send me a response after they missed the due dates, apologizing for the delay and offered for me to wait or cancel no questions asked. I thought maybe I didn't get scammed, so I canceled only 3 of the 4 orders. On the canceled orders 1 of 3 was confirmed canceled with expected refund in 3-5 business days. 3 weeks later, No refund, no confirmation on the other 2 orders cancellations and same inability to reach anyone. what's worse is that they still email and txt me almost daily their Spam to buy more products. As for the 4th order I did not cancel, I am still waiting for it like a fool...
Claimed loss: $598.28
Desired outcome: Refund
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This complaint has been resolved automatically due to user's inactivity.
Thanks for taking a few minutes to write your review here!
We sincerely apologize for the inconvenience you’ve experienced with your orders and our communication. We understand how frustrating it must be to have faced delays, unclear cancellations, and lack of follow-up, and we truly regret that this has affected your experience with us.
We want to assure you that we have recently sent you an email to assist with the issues you’ve raised. Please check your inbox for further details.
We recognize that the communication process has been less than ideal, and we are working on improving it to ensure situations like this don’t occur in the future. Rest assured, we are actively addressing your concerns, and we appreciate your patience as we resolve this.
Best,
Stephanie
Replied
Hoodie not delivered
I ordered a bearskin hoodie on 29/12/2024 on order no. E6XA914A and to date no notifications have been received from baerskin. Utter useless customer service has been. I cannot find a uk number to phone but their previous experience in dealing with my complaint gives me any hope whatsoever in this matter. The attitude of baerskin appears to be got your money and we make it as hard as possible to a refund
Desired outcome: Just a email
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I have been notified by Baerskin Hoodie that I will receive my order within 7 days but the problem is not resolved as they for some reason are unable to tell the truth and another week passes and I am certain that no progress on my order will occur.
Ordered on 29/12/2024 and still received no response from your customer service. My order no is E6XA914A. If you don’t reply within 2 days I will assume it is another scam . Your customer service is the worst I have encountered in my experience. Previously on ticket no166269472 and [protected]
This complaint has been resolved automatically due to user's inactivity.
We sincerely apologize for any frustration this situation has caused. We understand how important it is to receive accurate updates on your order.
Please rest assured that your order is already on its way, and we have sent the tracking information to your email. You can use this tracking number to monitor the shipment's progress.
If you have any trouble accessing the tracking details or need further assistance, please let us know—we’re here to help. Again, we truly regret any inconvenience and appreciate your patience.
Best,
Stephanie
Thanks for taking a moment to share your feedback here!
We sincerely apologize for the inconvenience you've experienced with your order. We understand how frustrating it can be to not receive updates, and we're sorry for the lack of communication.
We recently sent you an email regarding your order, so please check your inbox (and spam folder just in case). We are committed to resolving this and appreciate your patience.
If you need further assistance, don't hesitate to respond to our email, and we'll make sure to address this as quickly as possible.
Best,
Stephanie
Replied
Took my money, 2 months later still waiting to recieve my goods.
I ordered both the waterproof soft shell jacket and the waterproof shorts shell trousers (pants) both size medium both in black on 21st nov 2024. I received an email on the same date confirm as much. The £274.90 left my naked account on 22nd nov 2024. I still haven't heard anything in regards to where my items are, other than the tracker I access via the original email they sent me to tell me that they've received my order. It's now currently 19th jan 2025 nearly 2 wholes months to the day I placed the order and i'm nearly £300 out of pocket and with no items to show for it! This is an absolute disgrace! Anyone reading this who hasn't yet been conned by this company then be warned! Do not order from them! They will take your money and not deliver the goods you pay them for!
Claimed loss: £274.90
Desired outcome: I would like my paid for items to be delivered with an apology and a substantial free gift for the inconvenience caused or a full refund!
Confidential Information Hidden: This section contains confidential information visible to verified BAERSkin Hoodie representatives only. If you are affiliated with BAERSkin Hoodie, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
We sincerely apologize for the delay in delivering your order. We understand your frustration and truly regret the inconvenience this has caused. We have recently sent you an email with an update regarding your order. We also want to inform you that we included a gift with your order as a token of appreciation for your patience.
We acknowledge the delay is unacceptable and are actively looking into resolving this matter. Rest assured that we are committed to ensuring your order is delivered as quickly as possible. We will continue to monitor its progress closely and provide you with updates as we work to get your items to you.
If you need further assistance, please don't hesitate to reach out by responding to our recent email. Again, we apologize for the inconvenience and thank you for your patience.
Best,
Stephanie
Overview of BAERSkin Hoodie complaint handling
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BAERSkin Hoodie Contacts
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BAERSkin Hoodie phone numbers+1 (769) 223-7756+1 (769) 223-7756Click up if you have successfully reached BAERSkin Hoodie by calling +1 (769) 223-7756 phone number 13 13 users reported that they have successfully reached BAERSkin Hoodie by calling +1 (769) 223-7756 phone number Click down if you have unsuccessfully reached BAERSkin Hoodie by calling +1 (769) 223-7756 phone number 59 59 users reported that they have UNsuccessfully reached BAERSkin Hoodie by calling +1 (769) 223-7756 phone number
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BAERSkin Hoodie social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all BAERSkin Hoodie contacts
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