Replied
I ordered 2 of the 4.0 hoodies on December 13 or 14. It said it should arrive around 12-24. Close call but I chanced it. I then ordered another though knew it wouldn't arrive in time - it was supposed to arrive on 12-27. It is now 1-3 and I have received NONE of the them and I cannot reach customer service by phone. If you call the number, you're only able to leave a message. I finally got an email back and they said it shipped and offered tracking information. The tracking said it arrived at a local delivery facility on 1-1 and nothing since. What facility? I'm so upset. My sons and husband seem to want them so I'll wait to see if they ever arrive but I probably wouldn't bother doing business with this company.
Recommendation: Buy a nice hoodie elsewhere.
Thanks for your review!
I sincerely apologize for the frustration you’ve experienced regarding the delay in receiving your hoodies. I understand how disappointing this must be, especially when the expected delivery dates have passed, and I regret that you were unable to reach customer service by phone.
To better assist you, please reach out to me directly at stephanie@baerskinhoodie.com. I’ll personally look into the tracking status of your order and provide you with the most up-to-date information. I truly appreciate your patience and will do my best to resolve this situation as quickly as possible.
Best,
Stephanie
Thanks for your review!
I apologize for the inconvenience you’re experiencing. I understand how frustrating it is to not receive updates or timely responses after placing an order. I sincerely regret that our communication has fallen short.
To look into the status of your order and resolve this issue, please email me directly at stephanie@baerskinhoodie.com. I’ll be happy to investigate what happened and provide you with an update as soon as possible. Thank you for your patience and understanding.
Best,
Stephanie
The complaint has been investigated and resolved to the customer's satisfaction.
1 comments
I have similar issues. I placed orders on 11/28/24 and I've received no updates following the initial order confirmations. They charge your bank account immediately when the order is placed, not when the order is shipped, so they take your money, and leave you with crap for support options. My current ranking would be 0/5 stars. Buyer Beware!
Hi there,
Thanks for your review!
We sincerely apologize for the lack of updates and the frustration you’ve experienced. This is not the standard of service we aim to provide, and we deeply regret the inconvenience caused by the delay and lack of communication.
To resolve this as quickly as possible, please email me at stephanie@baerskinhoodie.com with your order details, and I’ll personally look into what happened with your order and provide an update. Your feedback about our billing and support process is noted, and we are working to make significant improvements. Thank you for bringing this to our attention.
Best,
Stephanie