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Placed Order # 69AVU8H7 on 9/13/2025. As of 10/24/2025, I have not received my order. I have sent many emails to the company. Finally received an email reply that was an apology and included a discount coupon. Another email reply stated that they had a problem in a Kentucky warehouse and our package would be shipped as soon as that problem was resolved. I guess it is still a problem. I also called several times. There is no option to wait on the line for a customer service representative. My feeling is that there is no actual customer service section. I will be calling my credit card company asap.
Claimed loss: $352.80 US
Desired outcome: total refund or receiving the ordered items.
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Lois,
You replied to my email with:
>> Baerskin Tactical
>> 3:21 AM (8 hours ago)
>> to me
>> Dear Susan,
>> Thanks for reaching out to us on Complaintsboard!
>> I’m really sorry to hear your order 69AVU8H7 hasn’t arrived yet, and for the confusion with the >> previous emails. It seems that your parcel was never sent yet.
>> I took a look at your order and noticed that the BÆRSkin Tactical Hoodie 4.0 Winter, Navy Blue, >> XL and BÆRSkin Tactical Hoodie 4.0 Women Winter, Navy Blue, XL are currently out of stock >> and won't be restocked until the first to second week of November. The good news is we do
>> have a few other colors available:
>> BÆRSkin Tactical Hoodie 4.0 Men Winter, XL:
>> Hi Viz Orange
>> BÆRSkin Tactical Hoodie 4.0 Women Winter, XL:
>> Stealth Black, Steel Grey
>> Would you be open to switching to one of these, or would you prefer to wait for the original
>> color?
>> Looking forward to your reply. Thanks for your patience and understanding.
>> Kind regards,
>> Lois
Replying through ComplaintsBoard for the record.
Those colors are not acceptable to us.
However, we both have lost some weight(!) and looked at your size charts again.
Can we change Roger's hoodie & jacket to men's size LARGE in the Hunter Green and Susan's hoodie & jacket to women's size MEDIUM in the Navy Blue? I am sure that the green and blue colors are what we originally ordered. He is a former Marine and immediately selected that Hunter Green and I am a blue color person. :)
Please, let me know if there will be a wait for these sizes/colors.
Thank you!
Susan
Just posting that we received and replied to your email about the updated sizes/colors in stock or due in by 11/4. We agreed that everything can be sent in one package when the out-of-stock items are received.
Thanks.
Susan
Just posting that we received and replied to your email about the updated sizes/colors in stock or due in by 11/4. We agreed that everything can be sent in one package when the out-of-stock items are received.
Thanks.
Susan
11/6/25:
Just posting that we received the refund for the canceled patches on the jackets.
Looking forward to receiving the jackets!
Susan
Just posting that we received and replied to your email about the updated sizes/colors in stock or due in by 11/4. We agreed that everything can be sent in one package when the out-of-stock items are received.
Thanks.
Susan
11/6/25:
Just posting that we received the refund for the canceled patches on the jackets.
Looking forward to receiving the jackets!
Susan
11/13/25:
Finally received the package with the purchased items!
Nice fleece hoodies & rain hoodies!
They just need to overhaul their Customer Service section!
Susan
11/13/25:
Finally received the package with the ordered items!
Nice fleece hoodies and matching rain jackets!
They just need to overhaul their Customer Service section!
Susan
This complaint has been resolved automatically due to user's inactivity.
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