BAERSkin Hoodie review: Still waiting
Replied
I order 2 hoodies on December 20. I got confirmation email and all seemed fine. Fast forward 2 weeks still not delivered and tracking shows it has gone to believe it or not 8 locations. I contacted customer service which is only by email not phone number or human contact. Received generic spam type email for about 6 days. Then wonders or wonders it shows out for delivery only to later the same day show it is "undeliverable" and would be changed to pick up only. Where you may say and so did I. I sent another email. No response. I sent another email. The next day requesting my money back. Never heard from them but the money was returned. I have purchased this in the past with fast turn around and my kid really loves. It's just awful when a company outgrows their ability to take care of the customer. My advise hires some support staff and get an 800 number to help the customer your current policy isn't working.
Thanks for your review!
We sincerely apologize for the frustration and inconvenience caused by your recent experience. On 1-11-2025, we sent you an email to assist you in resolving the issue and getting your package. Please check your inbox or spam folder if you haven’t seen it yet.
We understand how disappointing it must have been to see your order delayed, misrouted to multiple locations, and eventually marked as "undeliverable." The lack of clear communication and timely responses only added to your frustration, and for that, we are deeply sorry.
Your feedback about our customer service processes and lack of direct support options is invaluable. We are actively reviewing our operations and working to expand and improve customer support, including exploring new ways to provide quicker, more direct assistance.
Thank you for your patience and for sharing your honest feedback. We hope to provide a much better experience in the future.
Best,
Stephanie
The complaint has been investigated and resolved to the customer's satisfaction.
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