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BAERSkin Hoodie Customer Service Phone, Email, Contacts

BAERSkin Hoodie
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3.8 34 Reviews 99 Complaints
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BAERSkin Hoodie Complaints 99

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10:29 am EST
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BAERSkin Hoodie Baerskin tatical hoodie

Ordered (they deposited my money) on 1/12/24. Have received no receipt or verification email. Got an order number immediately after, but when it's put into their site to track the order, it says the order doesn't exist.

Have emailed several times, none of which have been answered. Phone calls go unanswered, chat is worthless.

Seems very scammy to me. Their customer service sucks.

Desired outcome: I'd like some sort of recognition that they've got my order (besides my bank account showing they took my money) and some sort of eta on when I might expect this hoodie to arrive.

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Update by TS Meyers
Jan 31, 2024 7:46 pm EST

As of 6pm 1/31/24 this item has been received. Item arrived and is very nice. I'm pleased with what I have received and consider this complaint to be resolved.

It should not take a 3rd party intervention, however, to receive customer support. Do better Baerskin!

Update by TS Meyers
Jan 31, 2024 6:57 am EST

Well, as of 0343 this morning (1/31/24) I finally gotten an email response with a tracking number. According to the tracking link sent via email, the product is at my local USPS distributer and as such, I would expect it will probably be delivered today or tomorrow. The tracking link also states that the package was sent out on 1/15/24 as stated in the response from Stephanie.

It is disingenuous to say an email was sent on 1/15/24 as it clearly was not... however, it seems as soon as the complaint came reached them via Complaints Board, I very promptly got an email.

I will not consider this a satisfactory solution until I receive my product, which hopefully will be within a day or two.

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BAERSkin Hoodie No response for returns

Ordered on 12/7/2024: didn’t recieve items until 1/14/2024: fit issues with a couple items. Want to return and as per Baerskin policies you must send email to support. I did, waited a week, sent 2 more emsils: no response. Tried Chat bot: no response: tried phone, cuts off after making you wait 5 minutes. Tried social media messaging: nothing! I want to return my items: this company has the worst customer service ever!

Desired outcome: Return for full refund

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BAERSkin Hoodie Waterproof Baerskin hoodie and sweatpants

The site states “product is in stock and will ship same day”

Order #V9YCNZ6C was placed on January 1,2024 and confirmation was received. No shipping information was received. Using the online chat, I received a message that said they were waiting for a shipment of jackets on January 8 and a shipment of pants on January 17. It is now January 29 and I have yet to receive any word on shipping. The site still reads “item is in stock and will ship same day”!

I actually ordered a second waterproof hoodie to see if it would actually ship. That’s order #Q2XB7WED is somewhere in their queue too! Once again I received no shipping information. I’m starting to believe that Baerskin Tactical is a scam company.

Claimed loss: Paid $232.87, still have not received my items

Desired outcome: Please send my purchased items

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BAERSkin Hoodie order not received

Jan. 19 2024-- ordered a hoodie $105.00 - 2 WEEKS AGO --did not receive!-- order# TAJAOR36 I live in North Dakota, for some reason they sent it to Colorado? correct name, address and zip---WRONG STATE! I checked the tracking number says started out on Jan. 11, at Jamica,NY and on Jan13, was still in Jamica NY- celled to Baerskin-- no answer!

Claimed loss: hoodie $105

Desired outcome: send hoodie or refund!!!!!!!!!!!!!

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BAERSkin Hoodie tactical hoodie

The customer service is a joke. If you try to call, it is answered by an unprofessional sounding guy then you wait for live person but it gets disconnected. If you try the chat option, it will go into an email. When you email, you don't get a response. They give you a tracking info, but if you click the link, you get an error message. If you go to their website and enter the order number, it will say that the order does not exist.

Order not received.

Claimed loss: $100

Desired outcome: Email Response

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Brian 'The Drone Detective'
Stansted, GB
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Jan 25, 2024 10:42 am EST
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Hang on a minute. the complaint was on Jan 15, the reply on Jan 16 and its now Jan 25 and youve 'resolved' the complaint through lack of response? I'm beginning to suspect this whole system is rigged in favour of the companies that you allegedley investigate. Will you (like Trustpilot) allow reviews of yourselves?

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BAERSkin Hoodie Customer Service at BaerskinHOODIE

I placed an order for 2 hoodies but went back to the site and looked like I was kicked out. It didn't look like I placed the order, so I tried again and later got an email saying that it looked like I placed 2 identical orders and asked me if this was a mistake. I emailed back saying I only wanted 2 hoodies and it was a mistake. No one ever got back to me, and no one refunded me for 2 hoodies I did not want. I have emailed at least 5 times, and no one has responded. I also tried to call but was hung up on after waiting for 10 minutes. I tried the chat, but after waiting several hours, I turned off my computer. Later, I got an email saying they were disconnecting the chat, because I never responded. This is some of the worst customer service I have ever encountered. I think it is a scam to make money from duplicate orders.

Claimed loss: $189

Desired outcome: Refund money for 2 hoodies I did not get, and I did not want. ASAP $189 - An apology would be appreciated. A response would be appreciated. FAST. This has been going on for weeks.

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BAERSkin Hoodie Return Service

Bought a baerskin hoodie for my husband for Christmas. Doesn't fit. Now up to 7 emails to them, spent a total of over 1 hour being on hold: call, put on hold, line goes dead after 12-15mins. Repeat.

Tried their chat function: in response to my question (can someone respond to my return request), received "Thanks for reaching out! You will get replies here and in your email." That was 2 hours ago, and have not received an email or further response on chat.

Why not have a return form online if they don't have the customer service capabilities to handle returns?

Claimed loss: $99.95

Desired outcome: To be able to return item and be GUARANTEED my refund. From what I'm experiencing, I"m not sure I trust them to send it back and have my refund processed.

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BAERSkin Hoodie Jacket and Hoodie

Baerskin uses USPS to "Deliver" the items bought by customers. The crapiest carrier service in the United States. Not surprisingly, my Order of $300 worth of clothing was marked as "Delivered" by USPS but, of course, it was never received. I was home with my door open at the time of the purported delivery. I have filed a fraud charge with the Office of Postal Inspector and seeking resolution via Baerskin. I would gladly have paid for alternate delivery if offered. Now I have to go to battle with USPS and Baerskin for expensive items I never received.

Claimed loss: $300.00

Desired outcome: Product I paid for or refund as I was not offered choice to avoid the thieves at USPS.

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BAERSkin Hoodie Baerskin Hoodie & your website sucks

I ordered online from your website Baerskin.com just after midnight on January 6th, 2024: 1 hoodie woman's xl in navy. You site kicked me out and when I went back in I couldn't find if the order was completed or not. Your website needs serious work it is not very user friendly. I filled it out again. Now I have 2 charges to my card for 160.94 CAD & 2 orders #'s:

A1 KU04LU & Q7 97VQO2.

Claimed loss: CAD 160.94

Desired outcome: Send 1 hoodie (woman's xl navy), and reimburse my credit card for 160.94 CAD

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BAERSkin Hoodie Baerskin Hoodie

I had rec'd my 3.0Hoodie early in December - which ws a 3XL. I found the size to be too large - so called and Customer Service - advising to return. Customer Service - Arianne - advised that they would send out to me a 2XL - at no charge to myself.

Unfortunately, the 2XL wass now too small - so I advised that I would like to return. She than said I could return for a full refund - or accept a 40% credit to my card . I advised her a few days later - would accept the 40% credit to my card.

When I emailed Cusatomer Service - she now claims that was an error on her part - and would give me a 20% coupon for a future purchase. Given this runa around - I doubt I would evver purchase from Baerskin again.

Now, Customer Service has gone silent - as they will not honor the original email wih the 40% credit.

The hoddie is a nice product - I give Baerskin this notice - but Customer |Service is lacking - so "Buyer Beware"

Desired outcome: 40% creddit to my credit card, as promised

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BAERSkin Hoodie Baerskin Hoodie service

Ordered a Baerskin hoodie for Christmas and I needed to exchange the size. Two emails were sent and not answered. I used the chat box on the website and no response. I called the help line and after waiting so long they hung up.

All I want is to exchange the size and try to enjoy the product.

It seems like customer service is not important to this company- I wish I didn't order a hoodie from Baerskin.

Claimed loss: I'm out a hoodies because it doesn't fit.

Desired outcome: Exchange my order without delays

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I ordered 2 jackets for my boyfriend on Nov 15th for Christmas. Unfortunately, neither fit correctly. I messaged them Christmas day and was pleasantly surprised when they responded on the holiday. Mary C is the one who was messaging me back. She sent a sizing chart as we were trying to decide if we should order a different size in the shell or keep it and...

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BAERSkin Hoodie Baerskin customer service

Dec 3rd I ordered the Baerskin Long Sleeve Shirt. They were on sale. I really like the product. It is now Dec 20/23 and I have zero updates, zero replies to my emails. Consistently on hold with their call center. I foolishly ordered another hoodie 2 days after the purchase of the shirt. It now has gone stale in transit. I really like the clothes. But the customer service is absolutely trash. I will not be ordering from them again. I have tried every avenue to get a response.

I was pretty loyal owning 4 of these hoodies, but this experience has been anything but positive. I won't be returning. I will deal with the loss of the money, and be more aware.

There are other great companies out there that we can get great quality items with strong customer service.

Claimed loss: $200.00Long sleeve + 3.0 Hoodie

Desired outcome: I would like my purchased items. Refund.

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On Nov 24,2023 I ordered a Baerskin 3.0 hoodie on sale (order #4VWTY9Z4). While paying for this order, a pop-up offered a chance to buy another hoodie for $20 less. I opted to purchase a women's hoodie (order #A8Zk02td). I received 2 confirmation emails on Nov 24,2023, one for each order. I received order# 4VWTY9Z4 on Dec 6,2023 via the USPS. When I went...

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I paid for the order then saw all the negative reviews tried to cancel in minutes. Contacted Apple Pay could not cancel contacted Baerskin again no reply for 3 days then they said it was too late to cancel it was already processed. What a scam. I emailed like 10x they kept saying for me to pay to mail it back. I called I spoke to a supervisor she said...

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BAERSkin Hoodie I’ve only received Half of my order

I have called multiple times and have gotten hung up every time.

2EZXLT8U I paid for these items (shirt/beanie) at the same time I ordered 2 Hoodies. They are not here but the hoodies are. I have not been able to track the order, as I’ve been given zero tracking information.

I would like these items I paid for sent immediately as they are Christmas gifts to go with the hoodies. Please reply!

THANKYOU

[protected]@gmail.com

Desired outcome: Delivery ASAP

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No chat-it opens an email window. Responds that it has been shipped. Their shipping number that reflects it moving through system is false. The ups numbers only show 'label created' which is common with scammers. I am tracking them by following up through their pa address to the attorney general, and their new york office where they have applied for u...

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Please note my order number is Q07K67ER. I have been trying to get a refund under the company policy but no-one is answering my emails, so I cannot even start the refund process. Email: 03/12/2023 - No reply. Dear Sir or Madam, I write to you regarding a very recent purchase of a Men's Baerskin Beanie in black at £17.95p. Unfortunately upon...

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BAERSkin Hoodie Baerskin hoodie

Ordered a hoodie and never got any sort of tracking information for my order. I have tried calling their customer service several times but it just hangs up on you after about a minute every single time. I have also tried using their chat feature on the website many many times and no one ever responds at all. I put in a dispute with my bank to cancel the charge. They certainly do a great job marketing their hoodies, but I would urge everyone not to buy from them.

Claimed loss: $ 99.95

Desired outcome: Refund

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Update by Moist
Dec 13, 2023 12:44 pm EST

Stephanie -

Thanks for reaching out, but I have not received any email since the initial order email stating that I would receive tracking information later.

I'd like to add that it's unfortunate that there is no way to contact anyone outside of filing a complaint here.

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BAERSkin Hoodie Bearskin Tactical Hoodie

Received my order approximately 2 weeks ago and was not surprised to see they shipped the wrong size. Ordered a 3X and got a Large. Since then I have been unable to contact them to return the product for a right size. Dozens of emails sent as well as tried their phone number but while you’re waiting to speak to someone it automatically hangs up on you. How do i contact a company that doesn’t want to deal with customer complaints.

Desired outcome: Want the hoodie I ordered in the right size

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About BAERSkin Hoodie

Screenshot BAERSkin Hoodie
BAERSkin Hoodie is a company that offers an innovative and stylish approach to hoodies. The brand's unique design features a bear-shaped hood which adds a playful and bold statement to traditional hoodies.

The BAERSkin Hoodie is made from high-quality materials that are comfortable to wear and durable enough to withstand regular use. The bear-shaped hood is made from soft and plush materials that will keep you warm during chilly weather, and it's detachable, making it versatile enough to wear as a regular hoodie.

One of the things that make BAERSkin Hoodie stand out from other clothing brands is its commitment to sustainability. The brand only uses eco-friendly materials and processes to create its products. Additionally, the company also uses a zero-waste approach to minimize its impact on the environment.

BAERSkin Hoodie offers a wide range of products for men, women, and children, each with its unique designs and color combinations. The brand's products are perfect for those who want to express their individuality and creativity through fashion.

Another great thing about BAERSkin Hoodie is its customer service. The company is committed to providing a hassle-free shopping experience for its customers, ensuring that they receive their orders on time and in excellent condition. The brand's website is easy to navigate, and their ordering process is straightforward and streamlined.

In conclusion, BAERSkin Hoodie is a brand that prides itself on its unique design, high-quality materials, commitment to sustainability, and exceptional customer service. Whether you're looking for a stylish and playful hoodie or want to make a statement with your fashion choices, BAERSkin Hoodie has something for everyone.

Overview of BAERSkin Hoodie complaint handling

BAERSkin Hoodie reviews first appeared on Complaints Board on May 18, 2023. The latest review Scam alert. Take money and hoodie never shipped was posted on Feb 3, 2025. The latest complaint Bearskin customer service was resolved on Jan 27, 2025. BAERSkin Hoodie has an average consumer rating of 5 stars from 132 reviews. BAERSkin Hoodie has resolved 85 complaints.
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    +1 (769) 223-7756
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BAERSkin Hoodie is ranked 86 among 724 companies in the Fashion and Style category

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