BAERSkin Hoodie

I ordered both the waterproof soft shell jacket and the waterproof shorts shell trousers (pants) both size medium both in black on 21st nov 2024. I received an email on the same date confirm as much. The £274.90 left my naked account on 22nd nov 2024. I still haven't heard anything in regards to where my items are, other than the tracker I access via the original email they sent me to tell me that they've received my order. It's now currently 19th jan 2025 nearly 2 wholes months to the day I placed the order and i'm nearly £300 out of pocket and with no items to show for it! This is an absolute disgrace! Anyone reading this who hasn't yet been conned by this company then be warned! Do not order from them! They will take your money and not deliver the goods you pay them for!

We ordered four products from them. They dont provide you an actual tracking number or location of your products. It's all done through their website with generic "departed country" updates until it gets into the US. After two weeks, we were notified it was in our state, but the packages were being sent back due to incorrect address. Baerskin only allows you to submit a service request with their chat bot. It's now going on two weeks since I filed a complaint and request with their chat bot to attempt to get the actual tracking information, so I could reach out to the shipping company in an attempt to correct the address. We have radio silence from the company. I ended up having to dispute the charges with the credit card company! Worst experience ever!

I ordered a pair of pants and the 3 in 1 hoodie a week before Xmas. The pants arrived on Jan 3rd, and I was told the the 3 in 1 hoodie and rain jacket would be shipped to the UK on 7th of Jan as they were on pre order. I have not received my hoodie or rain jacket, and am over £200 out of pocket. None of my several request for a follow up have been responded too. I feel like I have been scammed. Very disappointed. Baerskin sort this out. Expecting my items and a refund.

I wanted to buy a pair of the rain pants at the discounted price of 70 something but the only size that was in stock was small and I’m not a small man. I would actually need to have a two XL so now I can’t buy the pants and of course even my coupon for $20 off. I can’t use that for what I need it for so I would like someone to contact me and help me with this issue..

On 12/26 I have sent an email requesting to exchange for a smaller size. I did receive an automated reply, stating "the first available representative" would be reaching out. But that has not occurred. I replied to my own email the email again on Jan 6th only to receive the same message. I am being billed on Klarna, but not using the fleece due to it being simply too large since I have recovered from cancer. Please advise How I can return this for a size small?

I ordered 3 Hoodies w/shells on Nov 18th and have not received them.
I have not received any info on shipping status. They immediately accepted y money. Their reply for info on my order is "we'll email you as soon as we have more info".
This was supposed to be a Christmas gift and I gave more than enough lead time.
My order # is C3L7123U.
I would like to receive what I paid for or get an immediate and full refund ($503.70).

Ordered two hoodies and hoodie/raincoat combo on Dec 4, plenty of time before Christmas. Never received. When I emailed around the 20th, got "oh, we're so overwhelmed" email. Now it's the 8th and still nothing. No customer service to call or even chat. Don't know if you people are legit or I just lost hundreds of dollars, but you had better figure out your service if you want to stay in business. Too many missed off people on this site who will never be repeat customers even if you make great products. STILL WAITING.

I ordered two of these hoodies. I have not received them and no one has bothered to answer my phone calls. Order #8G62U8YZ and #TGQ31FUJ. Both ordered around Dec. 9. Where is my product? There is no tracking information and the orders only show that the orders have been confirmed. This is not the way to treat customers.

If you are out of the product, just say so. I can cancel the order. These were Christmas gifts so it won't bother me to cancel now.

Please advise.

Order number VWE7936K. I wrote about a week ago Christmas Day it was when my son opened his gift there was a jacket missing. I paid 169.95 for two jackets and only received the hoodie. What a surprise when my son opened his gift and there was only one jacket there. I have emailed and they said they would get back to me with a response and nothing yet. It took so long to arrive I thought at least the order would be correct.

BAERSkin 3-In-1 (hoodie 4.0 + Rain Jacket 2.0)

Price: USD 169.95

Quantity: 1

Subtotal: USD 169.95

I originally placed 2 orders on Oct. 8th. The first was for an XL the second for a L since I realized the XL was too big. I immediately contacted them and cancelled the XL. Instead, they cancelled the L and sent the XL.

I ask to return the XL for a refund. They offered me 40% off to keep it, a free exchange or I pay for return shipping for the refund.

I choose the exchange. I finally received a USPS shipping label for my return in late Nov. They received my return on Dec. 2. The sent an order number for the exchange and were going to ship the it to the wrong address. I contacted them to correct the address. They never responded and the exchange never shipped.

I contacted them via Paypal dispute and their response was that the order had been delivered. The bot responding had no clue that the delivered order was the XL I returned for exchange. No clue that they had received my return and no clue they were going to ship the exchange to the wrong address.

I have reached out to the following bots, "Stephanie," "Helen," and "Melissa." "Stephanie" is the social media bot who will respond to this post, if there is a response, and will assure all that she and her team are real and are working diligently to resolve the issue. Just contact her directly and she will fix it. Read all the 1 star reviews on Trust Pilot to appreciate this as the BS it is.

I placed an order for a baerskin4-navy-m for $79.97 on Dec 18, 2024 and charged to Pay Pal. In addition an error was made in ordering where I got charged $107.90 for a baerskin4-navy XL. I sent an immediate reply saying the XL hoodie was a mistake and removed from the order. However my Pay pal account was charged $107.90. I have heard nothing back from BAERskin on removing the $107.90 charge or any shipping information from the company
on the order for $79.97

Ordered December 10th and nothing no confirmation or email. But yet klarna has been taking money for payment so the order did go through. Multiple phone calls (no answer only voicemail and Multiple emails and chats with no response. Terrible company ant this point. To not return contact in any way is irresponsible as a business. The fact that my teen worked her but off fie the $$ for this gift and to be scammed/ ghosted despicable. Hopefully people see this before ordering!

I ordered these items on 29 November 2024 and I received confirmation that payment had been received and that the orders were being processed and would be shipped.

The order numbers are 4POG693M and D9FU2CWT.

I ordered these items as Christmas presents well in advance.

I have not heard a thing since.

I had ordered a hoodie previously and expected the same high standard of service as previously.