Replied
15 days, no tracking no helpful info
I ordered a tactical hoodie for my husband 15 days ago hoping it would arrive before Christmas. It appears the hoodie has not shipped yet as there is no tracking information. I sent a message via their AI bot about acc vs week ago and still no helpful info. These hoodies are too expensive to have to deal with 0 customer service help. I’m thinking about canceling my order but based on other complaints here I’m afraid I won’t get a refund. Please advise how I can find out why there is such a long delay on fulfilling my order. And if I need to cancel it, how can I be sure I will receive a full refund? Thank you.
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This complaint has been resolved automatically due to user's inactivity.
Thanks for taking the time to post your review here!
We sincerely apologize for the delay and lack of tracking information regarding your order. We understand your concerns, especially with the item being a gift for your husband and the holiday season approaching. We recently sent you an email regarding the status of your order, and we kindly ask that you refer to it for further details. If you still wish to cancel your order, please let us know in your response to that email, and we will ensure that the cancellation is processed.
We deeply regret the inconvenience caused by the delay and the issues with our support system. Please rest assured that if you decide to cancel, we will issue a full refund. Your satisfaction is very important to us, and we are here to assist you through this process.
Best,
Stephanie
Replied
Baer Hoodie 4.0 not received
Placed order on December 3rd. They have never shipped or given even promised tracking number.
Have made calls, instant chat just says " they will be back soon". Was told I would receive a tracking number yesterday. Email was not answered yesterday.
Very disappointed.
Stephanie's email Dec 9th.
Hey T. - We’ve confirmed your order. We'll let you know as soon as your order leaves our warehouse.
Order number JPU3BTQR
Shipping address:
To: T.
BAERSkin Tactical Hoodie 4.0
Option: Stealth Black, 3XL
Price: USD 99.95
Quantity: 1
Subtotal: USD 99.95
Payment method:
Card | Mastercard
Items total:
USD 99.95
Shipping:
USD 0.00 | Free
Order Total:
USD 99.95
As a thank you...
GET USD20 OFF on your next purchase over USD50!
Don't miss out. Offer ends in 24 hours.
CODE: TKSBAERSKIN
Valid only at baerskintactical.
Desired outcome: Cancel order, refund my card
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Please remove my personal information from this public forum!
Good grief, just wanted to order a Hoodie
Thanks but no thanks
This complaint has been resolved automatically due to user's inactivity.
Thanks for taking some time to leave a feedback here!
We sincerely apologize for the inconvenience and frustration you’ve experienced with your order. We understand your disappointment with the lack of shipping updates and the delay in receiving your tracking number. Please rest assured that we have already processed the cancellation of your order, as per your request, and you should have already received the cancellation confirmation email.
We also apologize for the lack of response to your previous emails and for the issues with our support channels. Your concerns are important to us, and we are actively working to improve our communication. If you have any further questions or need additional assistance, please feel free to reach out.
Best,
Stephanie
The company just posted this person’s full name, address & personal information in a public forum! There is no way that is okay. Please do something!
Thank you for seeing this Baerskin ruined Christmas. Thought this was a private forum which it should be.
Replied
Baerskin hoodie order #3QR8JBN2
I ordered a hoodie from you on Dec. 9 (order 3QR8JBN2) and got an email confirming my order. I also got an order confirming payment of said order, with a link to view my order online. When I click on the tracking number, under the area that states that 'your order is on the way!", the number doesn't lead you anywhere, and doesn't work with any of the usual delivery companies in our city.
I highly doubt the item will reach me by Christmas, and after reading all the terrible reviews, I'm not sure it will reach me at all!
PLEASE CANCEL MY ORDER.
Claimed loss: $89.90 CAD
Desired outcome: Cancel my order and return my money
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This complaint has been resolved automatically due to user's inactivity.
Thanks for taking a few moments to post your review here!
We sincerely apologize for the frustration you’re experiencing with your order and the tracking link. We understand how disappointing it can be when things don’t go as expected, especially with time-sensitive deliveries. We recently sent you an email regarding your request, and we want to clarify that the tracking number provided is currently not showing full information due to limitations in the carrier’s tracking updates. This can sometimes happen, and we appreciate your patience as we work through this.
We also understand your concerns regarding receiving the item by Christmas. While we cannot guarantee specific delivery times, please rest assured that we are doing everything we can to ensure your order reaches you. However, as previously mentioned, since the order has already been shipped, we are unable to cancel it at this stage.
If, after receiving your order, you decide that you’d like to return it, please feel free to reach out to us, and we’ll gladly assist you with the return process and refund. We truly value your business and are committed to ensuring your satisfaction.
Best,
Stephanie
Replied
No one will reach back out to me
I have placed an order on November 29th. I've yet to receive my order that is for a Christmas present. I've emailed you and you stated someone would reach out to me and that's been 1/2 a week ago. I click check my order and I only get the same response via tracking " Your order is on its way" and that has been weeks ago. My order number is: L23L0CA0 and W89WCJN6.
I'm beginning to fear I've made a mistake placing this order. I would appreciate someone getting back to me soon OR, I will need to cancel my order.
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Yes, this is my 2nd complaint and no one has yet to get back to me. Can you please check in my orders: L23L0CA0 and W89WCJN6. I placed my order on November 29th.
These are top be Christmas presents and I can't seem to get amy help. I have no tracking information not, has anyone responded to my 2 emails or last complaint. Please help
Lisa Zemanski
[protected]
Plano, Texas
Hello? Can someone please get back with me? No ones responded to my complaint yet youths you've answered the person after me but not mine. Can you please check on these orders for me? L23L0CA0 and W89WCJN6.
This complaint has been resolved automatically due to user's inactivity.
Thanks for taking a moment to share your feedback here!
I sincerely apologize for the delay and the lack of communication on our end. We understand how important your orders are, especially for Christmas.
We recently sent you an email with an update on the status of both orders. Please check your inbox (and spam folder, just in case).
If you still have concerns, feel free to reply directly to that email, and we’ll assist you right away. Thank you for your patience, and we truly appreciate your understanding.
Best,
Stephanie
Replied
Bearskin Tactical hoodie
Terrible customer service! I was fed an ad via YouTube and it looked cool so I ordered a hoodie for my husband. The only email I received were ones that said the order was received and payment was accepted. There is no order update two weeks later and no response from their customer service team. I want to cancel my order, but no one has responded. This isn't a cheap item--for $180 I expect more!
Desired outcome: Cancel my order!
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This complaint has been resolved automatically due to user's inactivity.
Thanks for taking the time to share your review here!
We sincerely apologize for the frustration and delay you’ve experienced with your order. We understand your concerns, especially regarding the lack of communication and updates. We have sent you an email recently regarding your order, and we are committed to resolving this matter as quickly as possible.
We are currently processing your cancellation request and will ensure that it is handled promptly. We deeply regret any inconvenience this has caused and appreciate your patience as we work to improve our response times and customer service. Thank you for bringing this to our attention.
Best,
Stephanie
Replied
Return 2 and quickly send correct color/size
I originally ordered and paid for a green tactical hoodie in a size 3 XL. I received a grey hoodie in a size XL. I completed paperwork for a return/exchange. I am awaiting the return info I inadvertently deleted. I then received a grey sort of colored hoodie in an XL. No improvement. I now have two hoodies in size XL that I would like to exchange for ONE hoodie in ARMY GREEN and in a size 3XL.
This has been going on for quite some time and was to be a XMAS present. Probably not going to happen now, but please send me the following:
Provide me with a return label for TWO hoodies, which I will immediately process.
Please send me my original order of one hoodie in green in a size 3XL, expedited if possible (it was to be a Xmas present).
Claimed loss: Hopefully no loss, but I was working with a person who handles exchanges through my aol.com address, when I stumbled on a bunch of e-mails from Baerskin sent to my g-mail address that I never use. I have no idea how you got this account.
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This complaint has been resolved automatically due to user's inactivity.
Thank you for taking a few minutes to leave a feedback here!
We sincerely apologize for the ongoing issues with your order, especially given the urgency due to your holiday plans. I can see that one of my colleagues is already assisting you via email (your gmail email address) and is currently awaiting your response to their most recent message.
We understand your frustration, and we’re committed to resolving this. They will be providing you with the return label for the two incorrect hoodies after you respond to their last email. We apologize for any confusion caused by the multiple email addresses and assure you that we will work to avoid any further issues. Thank you for your patience.
Best,
Stephanie
Replied
3in1 hoodie
I ordered the 3in1 hoodie which includes the hoodie(navy) and rain jacket (yellow) on Dec 4. There was a pop up deal in the ordering process, offering another hoodie for 69.95. I attempted to order a women's hoodie in burgundy for the second hoodie. Instead, they added a navy men's hoodie to the original order, and placed the women's hoodie in a separate...
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Replied
Bearskin waterproof shell jacket
Purchased the jacket online on 09/16/2024 and received it on 10/15/24. Purchased for a trip in Nov to hike in California. Order #108TJPUV On first use I pulled the strap to tighten the hood and the cord snapped off. I have reached out to CS several times by email, chat on the website and phone messages. The phone listed on this site as 215-770-3194...
Replied
Customer service unresponsive to requests on outstanding orders
I ordered several Baerskin hoodies on Nov. 15, 2024 (Total: $454.77). I received emails for each order, confirming receipt of order and payment. The email states the company will send me an confirmation email once the orders are shipped:
"Hey Audrey Sendrowski - We’ve confirmed your order. We'll let you know as soon as your order leaves our warehouse."
It is now Dec. 7, 2024 and I have not received one email for confirmation of shipping. Worse than that, this company has not made one effort to reply to my requests made on their website contact page to confirm expected shipping date or anything about these orders. Absolutely no reply. I have sent at least two requests for information to them, each stating my concerns. I now feel as if I've been scammed. I have tried to call them but have not been able to leave a message. They tell you to go to the website. VERY FRUSTRATED AND$454.77 POORER FOR NOTHING!
Claimed loss: $454.77
Desired outcome: I would like confirmation of when these items will be shipped and to have them expidited.
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This complaint has been resolved automatically due to user's inactivity.
Thanks for taking a few minutes to post your review here!
We sincerely apologize for the frustration and inconvenience you’ve experienced regarding your recent orders and our lack of timely responses. We understand how concerning this situation is, and we deeply regret that our communication has fallen short of your expectations.
We recently responded to your email with an update on the status of your orders. Please know that your concerns are important to us, and we are working diligently to ensure your order is processed and shipped as quickly as possible.
Currently, we are experiencing a higher-than-normal volume of inquiries, which has unfortunately delayed our ability to respond promptly. However, we are making every effort to address all customer concerns, including yours.
Thank you for bringing this to our attention, and we will strive to resolve this issue to your satisfaction.
Best,
Stephanie
Replied
No communication about my orders
I’ve place two orders. First one nearly a month ago and other than a AI generated “we got your order” I’ve got nothing to show any shipping info. I email them and get nothing back. I’ll try calling but from the reviews I see online I won’t talk to anyone who can help me. Really frustrated to have spent nearly $400 on four hoodies and I’m fearful it’s just a scam.
Desired outcome: If you’re a real company, ship my order!! If you’re not, I hope they put you in jail.
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This complaint has been resolved automatically due to user's inactivity.
Thanks for your review!
Thank you for sharing your concerns, and we sincerely apologize for the frustration and lack of communication you’ve experienced. We understand how concerning this situation must be, especially after placing such a significant order.
We want to assure you that we are a legitimate company and are committed to resolving this for you. We recently responded to your email with an update on the status of your orders. If you haven’t seen this, please check your spam or junk folder, as emails can sometimes end up there.
We deeply regret the delay in our responses and the inconvenience this has caused. We are currently experiencing higher-than-usual order volumes, which has impacted both shipping times and customer service response times. However, this does not excuse the lack of timely communication, and we are actively working to improve.
Your orders are a priority for us, and we are taking immediate steps to ensure they are processed and shipped as quickly as possible. You will receive a shipping confirmation email with tracking details as soon as your items are on their way.
Thank you for bringing this to our attention and for your patience as we work to make this right.
Best,
Stephanie
Replied
customer service
my complaint is first the price on your ad was 95.00 so we ordered 5 jackets when we finally got our confrontation the price was 161.00 each. I HAVE TRIED to contact your company by phone which is impossible. I keep getting a message the next available rep will contact me as soon as possible the phone number is bull. I have no way of tracking my order other than my name and address and when i request a tracking number i get no renounce to any email. If you are a legitimate company contact me and lets so resolve this problem.
Confidential Information Hidden: This section contains confidential information visible to verified BAERSkin Hoodie representatives only. If you are affiliated with BAERSkin Hoodie, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thanks for taking a moment to share your feedback here!
We apologize for the confusion and frustration you’ve experienced with the pricing and communication regarding your order. We understand your concerns about the price discrepancy, and we recently responded to your email with an explanation regarding the pricing of the products.
We sincerely regret the difficulties you’ve encountered when trying to reach us by phone, and we are working to improve this. Regarding your order, please note that tracking details should have been sent to your email. If you haven’t received them, we will ensure that the tracking information is provided to you promptly.
Again, we apologize for the inconvenience this has caused, and we are committed to resolving this matter as quickly as possible. Thank you for bringing it to our attention.
Best,
Stephanie
Replied
Waterproof softshell jacket
I have sent several emails, called many times and cannot get a response from customer service. The jacket I ordered for my husband is too big. I want to return it for a full refund. I refuse to pay any return shipping since it's been weeks since I've reached out to customer support. I want a prepaid return shipping label emailed to me and a refund...
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Replied
ignored exchange request after purchase
Baerskin is helpful when you are spending your money. However, I've been trying to exchange a jacket and am getting no response to email or my chats. They also do not answer the phone. If someone doesn't contact me by EOB Monday, 11/18, I'm filing a dispute with my bank and contacting the BBB. These jackets are expensive. How about some customer service after the sale?! It's ridiculous that someone has not contacted me.
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Replied
Payment sent but not recieved product yet
Hi money was taken out of my account on the 18th October 2024 the sum of £158.90 however I have still not received my coat .My name is Mark Steel 20 Lynmouth Road Norton Stockton on Tees TS20 1QA United Kingdom. My email address is [protected]@hotmail.co.uk Mobile +[protected] .Can someone contact me preferably by email and update me on where my jacket is. Regards Mark Steel
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Replied
Baerskin tacical hoodie
placed order on website for 5 items all in 3xl. items I was told were lost in transit. It never left where the label was created from in Jamaica NY. it was sitting for over 6 weeks with no one contacting me. I finally called about 4 or 5 weeks later and they said they will re send out the items for me so i agreed. Here we are now on May 20 20204 and I am still waiting on the items. Very bad communication with this company. Poor customer service, Long hold times on the phone. Emails don't get responses I'm beggining to think this company is fake or is ready to go bankrupt soon.
Claimed loss: 5 items in size 3XL including supposed free gifts.
Desired outcome: STILL WAITING ON RESOLUTION SINCE MARCH 20
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This complaint has been resolved automatically due to user's inactivity.
Thank you for taking the time to share your review here!
We are sorry to hear that your initial order was lost in transit, and you had a hard time contacting us to assist you with this concern.
Upon checking, I can see that a reshipment has already been requested for your order, and the tracking numbers were previously sent to you via email. One of my colleagues has also recently sent you an update regarding your partial refund.
Again, we apologize that it's taking a long time for you to receive your order, and for the delayed response time. Rest assured that we optimizing our Customer Support procedures and adding more agents to our team so we can respond to our customers in a more timely manner.
If you ever have more concerns or need further assistance, please send us an email anytime.
Best,
Stephanie
Replied
Hoodie 3.0
Order #X4YF8XMM
I ordered a large and received a small. I reached out to Baerskin and they responded saying that it showed I had ordered a small. However they said they would help me be replacing the small with a large. The green I had ordered was out of stock but asked if I take a black. I responded with a yes. I have had no communication with them since and have reached out 4 times now. It has been well over a month now and I’m getting very frustrated. I don’t need and can’t use this small hoodie so I’d like the large black as a replacement. I’d also like a return shipping label for the small hoodie.
Desired outcome: I’m just asking for the black large Hoodie as a replacement for the small Hoodie.
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I received an email from Baerskin Hoodie regarding my order. They told me it had been shipped and provided a tracking number. The tracking number came up with no results. After a few weeks I then tried it again an this time it stated that my order had been delivered to the post office but hadn't been delivered. I then went to the post office and found it had been kept because it had COUTERIFET POSTAGE! It cost me $10.10 to get my replacement hoodie.
This company has the very worst customer service ever. They tell you what you want to hear but they lie constantly. The product changes in quality and options every time I received one.
I'm done with Baerskin Tactical!
I have reached out to Baerskin Tactical again after they did respond to me stating that a replacement hoodie would be sent out. However it has been 16 days since they communicated with me and haven’t given me a confirmation or tracking number. I believe I’m being given the run around on this issue.
This complaint has been resolved automatically due to user's inactivity.
Thank you for following up here regarding your reshipped Order C12KPC3E.
We are sorry to hear that as of posting here, you have yet to receive your package, and when you went to the post office to ask for details regarding your order, you were asked to pay an additional fee due to counterfeit postage.
We have recently sent you an email regarding this issue. Kindly check your email inbox and respond there so we can assist you further.
Best,
Stephanie
Thank you for bringing this matter to our attention!
We understand that you previously asked for assistance from our Customer Support Team, as the product you received didn't seem to fit you well. I can see that one of my colleagues requested for a new product to be sent to you. However, it seems that as of writing here, you still haven't received it. We are very sorry for the inconvenience.
We have recently sent you an email regarding this matter. As for your previously received product, please note that you do not have to return it back to us. You may keep it as a gift or give it to your loved ones.
Please check your email inbox for our recent message and respond there so we can assist you further.
Best,
Stephanie
Replied
Baerskin Hoodie 3
Order Number ZCWFT1LZ
I ordered and paid for a Union Jack patch and two Baerskin patches in my order for a Tactical hoodie on order Number ZCWFT1LZ.
Today I received the Hoodie and one Baerskin patch. I did not get the Union Jack Patch or my second Baerskin patch .
I would be grateful if you could rectify this error.
Many thanks,
Grant Kinnaird
Claimed loss: I Union Jack patchI Baerskin Patch
Desired outcome: I would like to receive my two patches as soon as possible.
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This complaint has been resolved automatically due to user's inactivity.
Thank you for taking a few moments to share your feedback here!
We understand that as of posting here, you have yet two items from your order. We are sorry to hear that.
Upon checking, I can see that they are on their way to you. We have sent you the tracking number for your package via email. Please check your email inbox.
If you have any other concerns or need assistance, please let us know by responding through the same email.
Best,
Stephanie
Replied
The Velcro straps on the cuffs of my sleeves on my bearskin hoodie
I purchased my bearskin hoodie back in October of last year. It took 21 days before ever got to me. I have worn this hoodie several times since it has arrived. It is quite comfortable and warm, however my issue stems from the Velcro straps on my sleeve. About 2 months ago, my right cuff on my right sleeve stopped fastening and won’t Velcro on and now more recently my left cuff on my left sleeve is doing the same. This is rather aggravating, considering the amount of money that I have spent on this hoodie, so I would expect something like this to not be a problem or to be resolved. So what do I need to do?
Desired outcome: Possibly a replacement hoodie with better Velcro straps
Confidential Information Hidden: This section contains confidential information visible to verified BAERSkin Hoodie representatives only. If you are affiliated with BAERSkin Hoodie, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for taking a few moments to leave your feedback here!
We are pleased to know that you found our Baerskin Hoodie comfortable and warm. However, it seems that the velcro straps on both sides have stopped fastening. We are sorry to hear that.
Regarding the long shipping time, we would also like to apologize for that. We have indeed experienced quite a few issues with shipping in the past months. Luckily, we found better transportation solutions. We expect things to improve soon.
As for your product, we have recently sent you an email regarding your concern. Kindly check your email inbox so we can assist you further and help offer a satisfactory solution for you.
Best,
Stephanie
Replied
Bomber jacket
Hi I had delivery of my Baerskin bomber jacket a few weeks ago (colour green, size Large). I have worn it about 10 times and the stitching in the lining of the right sleeve is coming apart, so far about 4 inches. Can I return for an exchange please?
I have deleted my order details but you should have my information:
Jason Symmons
8 High Trees Road
Knowle
Solihull
West Midlands
B93 9PR
United Kingdom
[protected]@gmail.com
Desired outcome: New replacement bomber jacket.
Confidential Information Hidden: This section contains confidential information visible to verified BAERSkin Hoodie representatives only. If you are affiliated with BAERSkin Hoodie, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for taking a few minutes to write your feedback here!
We are sorry to hear that there have been some issues with the stitching of your Bomber Jacket, only a few weeks after you started wearing it.
We highly value customer satisfaction, which is why we have a manufacturer's guarantee for issues like this.
Upon checking, I can see that one of my colleagues already assisted you with your concern via email and reshipped your product.
If you ever have further concerns or need more assistance, you may contact us through the same email.
Best,
Stephanie
Replied
Worst customer service. Zero satisfaction on 2 orders totaling $111.49 placed 12/6/23
12/6/23 I placed two orders for Birthday & Christmas gifts. $54.70 & $56.79
Unable to track orders or reach Customer Service, with 7 calls and multiple emails.
1/8/24 A mangled package arrived too late for the intended gifts. I wanted to return both orders. I received an email allowing me to return 1 order. When I tried to clarify that it was 2 orders on the same date I had no response.
I followed their lengthy return policy exactly. Filling out the necessary info.
Then, 2 days later... I received an email that stated since they have not heard from me, they are closing the return request. If I wanted to reopen the request, I needed to respond to the email. Which I did; explaining I have been sick on chemo. The reply was denied.
So I am out $111.49 total, after the worst customer service experience in my life.
I truly believe their company is a scam!
Claimed loss: Two orders totaling $111.49
Desired outcome: I would like a refund and an apology.
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Still have not received the email from Baerskin as stated in the above reply from Stephanie.
(Yes, I have checked the spam folder.)
I have called 3 times today. All of the calls disconnect after more than 20 minutes on hold.
The frustration with this miserable situation continues. I can't help but feel this is an extremely disreputable company. The promises made are like a shell game.
The reason I am afraid to mail the return, without verification, is I do not trust them to acknowledge the return being received... or that they will say something else ridiculous about not following the steps they require.
LD
Thank you, Stephanie, for the quick response. I have not returned the items yet; I am eager to do so.
The complaint with the bank is now closed. They have said the 2 charges will stand, as they concluded it was not a billing error, and the merchandise was received.
I would very much like to return the two orders for refund.
I just looked for your email, and I have not yet received it. I would greatly appreciate your assistance to rectify this situation.
As with all the past emails, there has been quite a disconnect in getting this resolved.
I will be able to provide you the letter from the bank and tracking info when I ship the return. If you could please resend your email that would be great. I will wait for your email before I return the 2 orders.
Thank you,
Linda
This complaint has been resolved automatically due to user's inactivity.
As much as we would love to help resolve this issue sooner ourselves, unfortunately, since the dispute has already been opened, we must wait for the bank to resolve this and reach a decision.
I have recently re-sent the email sent to you by one of my colleagues. It explains the dispute situation in more detail. Kindly check your email inbox.
Best,
Stephanie
Thank you for taking a moment to post your feedback here!
We are sorry to hear that you waited quite a long time for your order to arrive, only to receive a package that was not in good condition. We understand that you tried to contact us multiple times to ask for assistance in returning your products, but it also took quite some time before you received a response.
That must have been such a frustrating experience, especially with your current condition, and with that you're going through - and for that, we would once again like to apologize for all the trouble. We do hope you are doing well now.
It seems that you have already returned your products. However, upon checking, I can see that you opened a dispute with your bank. Until the dispute is closed, we will not be able to issue a refund on our end. We have recently sent you an email regarding this. Kindly check your inbox.
Best,
Stephanie
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