CB Fashion and Style BAERSkin Hoodie Still don't have my hoodie!

BAERSkin Hoodie – Still don't have my hoodie!

Judi Kohler East of US

Jan 18, 2025 12:11 pm EST

Verified customer

Resolved

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I ordered on dec 25, 2024 and still don't have my hoodie. I have emailed the company numerous times to only get an apology and first a 10% discount and today a 15% discount on my next purchase! are you kidding? I will never order through this company again! I feel I have been scammed out of 100.00 and I am going to report this and tell all who will listen!

I am the one who is reaching out for order updates! they Never contact me first! horrible company and customer service. I should have searched the company before ordering, but he ad convinced me they were good.

BAERSkin Hoodie response

Jan 20, 2025 5:22 am EST

BAERSkin Hoodie customer support contacts

Phone numbers

+1 (769) 223-7756

Address

Website

www.baerskinhoodie.com

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Hi Judi,

I deeply apologize for the frustration and inconvenience you've experienced. I understand how upsetting it must be to wait this long for your order and receive inadequate responses to your inquiries. The lack of proactive communication is completely unacceptable, and I sincerely regret that you haven't been kept updated.

The issue with your hoodie order is not the standard of service we aim to provide, and I truly value your feedback. Please be assured that I’m here to resolve this matter for you. You can reach out to me directly at stephanie@baerskinhoodie.com, and I will make it my priority to assist you and ensure a prompt resolution.

Again, I’m truly sorry for the experience you’ve had. Your concerns are important, and I hope we can address them quickly moving forward.

Best,
Stephanie

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.