BAERSkin Hoodie review: Order not received

Hi Becky,

We’re really sorry for the frustration and delay you experienced, and we appreciate you explaining everything in detail. We can confirm that you have already received a refund from your bank after filing and winning the dispute, so there is no further charge to recover from you on our end.

When a customer reports a missing package, our first step is to ask them to check with neighbors or other household members, as packages or parts of an order can sometimes be received by someone else. If the package is still not located, we do offer a reshipment or a refund once a non receipt declaration form is signed. We can see that you did complete and return this form, and we take accountability that due to our delayed response, we were not able to assist further before the bank dispute was resolved.

We understand how disappointing this situation was, especially during the holiday season when shipping delays can happen. Please know that we are continuously improving our support and fulfillment processes to prevent this from happening again.

We also want to clarify a few important points. We do not charge automatic subscriptions, and if any customer ever sees an unauthorized charge, we are always willing to investigate and help. None of our products are made with bear skin. BÆRSkin Tactical is simply our brand name. The BÆRSkin Hoodie 4.0 specifically is made from 340gsm double napped and brushed bonded BÆRSkin MicroFleece, which is a high quality polyester microfleece that is thinner than regular fleece, more breathable, and more moisture wicking, with fibers even thinner than silk.

We sincerely apologize for our mistakes and for the experience you had, and we take your feedback seriously as we continue to improve.

Best,
Stephanie

Hi Becky,

We are truly sorry once again for the inconvenience you experienced.

We understand your concern, and while we see that your bank has already issued the refund, we regret that this situation led to such a negative experience.

Your feedback has been noted, and we are working to improve our processes to prevent this from happening to others.

Best,
Stephanie