BAERSkin Hoodie review: Bareskin tacktical
Replied
Ordered 2 of the hoodies. Made the mistake of clicking on the wrong size for one. I went on the website within minutes to try to catch the error prior to shipping. NO RESPONSE. The next day I ordered another in the correct size to make sure the Xmas gift was taken care of. Surprisingly they all came very fast. 6 e-mails and one phone call so far to get the exchange information during the past week. The product is as described. Husband is elated to have one. Buyer: sizes seem accurate. There is a phone number you can call to correct the order, but no one answers it. When you do get an e-mail, they only want to exchange the size. The phone person can't seem to do any other task for you. I may file a complaint on my credit card if this continues on to make sure I get the credit back.
Desired outcome: Return unwanted (wrong size) item and obtain credit for that item.
Confidential Information Hidden: This section contains confidential information visible to verified BAERSkin Hoodie representatives only. If you are affiliated with BAERSkin Hoodie, please claim your business to access these details.
Sorry for the frustration and for the trouble reaching us earlier.
One of my colleagues already sent the return instructions to your email yesterday for the incorrect size.
Once the item is returned, the credit will be processed as quickly as possible.
We appreciate your patience and are glad to hear your husband is enjoying the hoodie.
Best,
Stephanie
This complaint has been resolved automatically due to user's inactivity.
0 comments