We do not remove complaints:
• unless we receive an officially signed court order.
• if they do not violate our Complaint Guidelines.⠀
Sensitive information such as your phone number, email address, passport numbers, payment card information, social security numbers, etc., is not visible to anyone on the Internet but you and the company representatives, and is marked as [protected].
However, if you'd still like to edit or remove it, please shoot us an email at [email protected] and provide the exact information that has to be edited/removed as we do not analyze/investigate the whole complaint.
• Make sure you are sending your request from the same email address you used to file the complaint/comment.
• Just in case, please do not forget to provide a link to the complaint or comment you'd like to be edited.
• We mostly edit typos and personal information.
• The entire text removal (or the most part of it) is not allowed, as it's the same as complaint/comment removal. Complaints and comments are not removed.
• Your personal details are not shared with outside sources without your granted permission.
• Messages with wrong requests will not be considered.
Replying or not is surely your right, however, if the company doesn't hear back from you within 30 days after providing you with their official response, the complaint will be automatically marked as resolved and will not be reinstated in case you change your mind.
Moreover, submitting a complaint on our website is supposed to get the company's attention, so why would you ignore their desire to help you?
Please note that removing your account from ComplaintsBoard.com will result in all your information being deleted from our system, however, complaints and comments will remain.
If your complaint contains personal information or pictures you don't want to be publicly posted, you should contact us from the same email address you used to file the complaint and specify what exactly you'd like to be edited:
Correct request: Please remove the following: Joe Blow, +11234567890, 00001 New York, NY
Wrong request: Please remove my home address, my name, my phone number
Wrong requests will not be considered.
However, if you still want to close your account and remove all your data from our system, please follow the instructions below:
• Log in to your account
• Click your profile icon in the top-right corner to open the account menu
• Choose "My Profile"
• Click "Edit my profile". From the resulting menu, select "Edit profile"
• Select "Delete account"
• In the appeared pop-up window confirm your choice or cancel.
ComplaintsBoard.com is one of the oldest consumer complaint websites on the Internet, established in 2004 and is completely free, safe, and easy to use for everyone. By saying free, we mean it's absolutely free. No beta, no cut versions.
ComplaintsBoard.com acts as a platform for customers worldwide to forward their complaints to the respective companies to resolve whatever issues they have.
First of all, ComplaintsBoard.com is the most popular and influential complaint resolution platform on the Internet. There are lots of potential consumers worldwide seeking information about a company before engaging in any interaction with it.
Second, it's rather unusual for a business not to care about those thanks to whom it exists in the first place. A lot of companies flopped due to a lack of care towards their customers, nearly non-existent feedback, and negative "word of mouth" spreading around.
Our years of experience show that customers generally have more trust towards a business that can admit its mistakes and works on resolving them, rather than towards the one that simply ignores everything.
Additionally, the majority of consumers nowadays are Generation X and Generation Y: both of them are tech and Internet savvy (especially Generation Y), therefore in their eyes, a business with a crystal clear reputation on the Internet looks suspicious and untrustworthy. And the numbers of such customers only increase every day.
It gets even worse if a company doesn't have any reviews whatsoever, be they positive or negative, as customers are unwilling to gamble by spending their money on a completely unknown service.
First of all, you need to log into an account at ComplantsBoard.com.
If you discovered our website after receiving an email from us, it means we have already created an account for your convenience and granted it additional features that normally aren't accessible to a regular user.
These features include, but are not limited to:
We strongly recommend using an account we've provided you with, as it will differentiate you from other users and will erase any doubts of your customers that you're indeed a legitimate, verified representative of the respected business.
If you have stumbled on ComplaintsBoard.com while browsing the Internet and/or found your company's profile on the website, then you can either:
1) Create an account on your own AND notify us by email [email protected], so we could grant you these additional features, or
2) Contact us by email [email protected] and make a request to provide you with a business account.
Afterward, you can either use a complaint tracker to check new/updated complaints against your company or visit your business account to find a complaint you wish to respond to and post your reply.
At ComplaintsBoard.com we aim to keep our community’s content helpful and relevant. However, it is the users who are responsible for their posts and reviews on our website.
If you have issues with some posts, you can report them to our team for assessment or you might contact the person who left the post.
No, our website is absolutely free, easy, and safe to use for everyone.
Fair enough, lots of companies do. However, your customer may simply be unaware of it or may find it uncomfortable to use, or any other reason as to why they decided to contact you through us. You can simply inform them about it in your response. It's neither hard nor it takes long.
Yes, but in general it's not advised. A self-made account doesn’t have special features such as:
If you have already created an account and want it to be verified, please contact us at [email protected]
Absolutely not. Businesses cannot pay to have reviews removed.
ComplaintsBoard.com has a very strict policy of removing reviews only if they violate ComplaintsBoard’s Complaint Guidelines or are considered by our moderators to be suspicious.
We apply these guidelines to all reviews across our website.
Any kind of blackmail is against our Complaint Guidelines. It is forbidden to threaten a business to write a negative review or promising to remove a negative review in exchange for money or free gifts. If you are aware of such a situation, let us know about it.
Keep in mind that we will be able to take action only when you provide evidence of what happened. Please reach out to our Customer Support with the details of the situation and we will solve it in your name.
We will only take action if someone has expressed their intentions to take down a review in exchange for a financial incentive or blackmail to write a negative review if they don’t pay them.
We do not get involved in disputes between the customers and businesses if customers are requesting a refund or compensation for the disappointing items and experience.
If you can't find the answer to your inquiry or if you have general comments or feedback, you can always contact us directly at [email protected]