It is against ComplaintsBoard.com policy to threaten or pay the reviewers to edit or remove their posts. Although it is rare, businesses sometimes approach customers with intentions to have them remove or change their reviews in exchange for any kind of payment.
This kind of activities by either businesses or customers violate our Terms and Conditions and negatively impact the business’s reputation on ComplaintsBoard.com.
We strongly encourage our users to keep their reviews genuine and only truthfully update them as new information arises. We expect consumers to refrain from accepting payment or any other incentive.
As an alternative approach, we recommend businesses to address the negative reviews by giving feedback, showing interest in customer’s complaints and issues, and, lastly, explaining how you would solve them. This way allows customers to feel appreciated and they will likely update their reviews.
If a business approaches you with threats or offers in exchange for editing or taking down your post, you should contact our Customer Support with the details of the situation. Our Support team will then help you.