Replied
In December I ordered the Baerskin tactical fleece in green as a gift (order #FLXV690A. It is now January 27, 2025 and has yet to be delivered. Tried finding a customer service phone number, no dice.
I bought two blue hoodies from this company last year and am very pleased with the product, but now I am very disappointed. I’ve replying to their emails claiming the jacket was delivered, but to date I have not had a response.
Desired outcome: Make the purchase good
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Thanks for taking the time to post your review here!
We sincerely apologize for the delay in delivery and any frustration this has caused, especially as you’ve had such positive experiences with our products in the past.
Your order is still on its way, and we recently sent you an email with updated tracking details for your convenience. Please check your inbox or spam folder for this information.
We’re also very sorry that you’ve had trouble reaching us and for any confusion caused by previous emails. Our goal is to ensure you receive the high-quality service you expect from us.
If you have any further questions or concerns, please don’t hesitate to let us know by responding to our recent email. Thank you for your patience and understanding.
Best,
Stephanie
This complaint has been resolved automatically due to user's inactivity.
1 comments
How can something be resolved, IF the user is inactive?
Does NOT show that this person actually received his order!