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CB Fashion and Style BAERSkin Hoodie Order 2 baerskin hoodies as Christmas presents
BAERSkin Hoodie

BAERSkin Hoodie review: Order 2 baerskin hoodies as Christmas presents 1

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5:04 pm EST
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DO NOT ORDER FROM THIS COMPANY! I placed my orders on 12/12/24 and 12/15/24. The second order I placed "shipped" first. According to tracking it says DELIVERED 1/7/25. But it was not delivered. I have emailed the company on several occasions to locate my order but no answer, just a reply they are "on it". When I try to determine who actually carried the order to our mailbox, I THINK it might have been ups but not sure and the website you end up with has no contact number. So bottom line, I still do not have my hoodie, paid $100 over 1 month ago and no Hoodie.
My second order placed on 12/15/2024 shipped 1/21/25! Of course I have no idea if I will actually receive this, so waiting. Another $100 probably down the drain!
The company presents itself as an American based company, but IT IS NOT. Per the tracking both hoodies shipped from China.
You cannot TALK to anyone. You have NO IDEA how or with whom your package ships and the tracking numbers do not coincide with any carrier.
A SCAM YES, BUT A VERY AGGRAVATING SCAM!
If possible I would give this company a big fat ZERO!

Recommendation: DO NOT ORDER FROM THIS COMPANY!

Jan 23, 2025 4:39 am EST
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Hi there,

Thanks for your review!

I sincerely apologize for the frustration and inconvenience this experience has caused you. I completely understand your concerns regarding the delayed delivery and lack of communication. It's disappointing to hear that the hoodie you ordered was not delivered on time, and I truly regret the confusion and difficulty you've encountered while trying to resolve the issue.

Please know that we take these matters seriously, and I will personally investigate what happened with your order. Regarding the shipping, I can confirm that the order originated from our international warehouse, which is why you may have seen tracking information that appears to be from outside the U.S. I apologize if this caused any misunderstanding.

In the meantime, if you still have not received your hoodie or need further assistance, please reach out directly to me at stephanie@baerskinhoodie.com, and I’ll work to get everything resolved for you. Again, I apologize for the inconvenience, and thank you for your patience.

Best,
Stephanie
Update by Mjnanna1957

Stephanie,
I HAVE reached out to YOU DIRECTLY and NO ANSWER from you! The first hoodie says delivered, but that is not correct! It has NOT been delivered and I have NO WAY TO TRACK IT! Your company does not provide carriers name or tracking numbers that coincide with the carrier, so a customer actually has NO WAY TO TRACK AND FOLLOW your order as it ships and progresses through the shipping system. Only the shipping notes your company provides, which do not help.
My order that shipped first, has been lost. Please locate. Please reply to the emails I have sent directly to you.

Jan 28, 2025 4:06 am EST
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Hi there,

To assist you as quickly as possible, could you please provide your order number here? This will allow me to locate your order, investigate the issue, and resolve it promptly. I will also review the emails you’ve sent and ensure you receive the support you need.

Thank you for your patience while I work to make this right.

Best,
Stephanie
Update by Mjnanna1957

I have a notification that the lost hoodie is being replaced, but the replacement has not shipped yet.
The second hoodie that I ordered has shipped and is at the China port waiting to board a ship.

We will see what happens with both of these...

Update by Mjnanna1957

There are two hoodies that I ordered. I finally did receive the first hoodie I ordered, but per an email from your company on 1/3/25 telling me that the hoodie is shipping late and that I can either cancel or wait to receive it, and I was promised $100 credit, if I chose to wait for shipment.
I did choose the $100 credit, how do I get this credit on your website?

I am still waiting on the replaced hoodie for the one never received. It is en-route according to the tracking.

How do I get the $100 credit promised?

Feb 04, 2025 3:41 am EST
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Hi there,

You should receive the gift card after your pending products are delivered.

Best,
Stephanie
Update by Mjnanna1957

I received the hoodie in question, January 31. I also received an answer to an email I sent to customer service regarding the gift certificate and was told that in about 3 days after the hoodie in question was received, I should get the $100 credit in my email. Today is February 4 and have not received as yet.

Update by Mjnanna1957

I must say that since I first started complaining thru this website, my responses have been coming on a regular basis from Baerskin's customer service. So thank you for that. Still need to receive Hoodie number 2 which was lost and am being told replacement is on the way and the $100 credit I was promised for the late shipment of Hoodie number 1.
The saga continues, but may be finally resolved, eventually. At least I am no longer being ignored by customer service, so again, thank you for that.

Update by Mjnanna1957

I am still waiting on the promised $100 gift card for the late shipment of hoodie #1. It has been almost 2 weeks since we finally received the late hoodie, but still no gift card. Here is the "stock answer" I get to every one of my emails sent to "customer service".

"Thanks for reaching out with your concern.
The gift card should be in your email up to 3 days after the delivery of your order.
Make sure you check your spam folder to confirm if you have not missed. If you still can't find it after that time, let us know and we will retrieve it for you here.

Thanks for your patience and understanding.

Regards,
Chidinma"

The emails are not always signed by the same person.
Where is my promised gift card Baerskin?

Feb 12, 2025 4:15 am EST
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Hi there,

Sorry you still haven't received your gift card after all this time. Kindly provide your order details here, so I can assist you with this ASAP.

Best,
Stephanie
Update by Mjnanna1957

Order #V3VQL18V (Tracking number) WNBAA0335539100YQ

Per your email dateded, 1/3/2025
Here’s how we’d like to make it up to you:
1. Stick with your order
• We’ll ship it as soon as we restock in January (by January 20 at the latest).
• PLUS, we’ll add a $100 BÆRSkin gift card to your account – our way of saying thank you for sticking with us and letting us earn your trust again.

I chose this option. Please send me the gift card...

Feb 17, 2025 4:19 am EST
BAERSkin Hoodie customer support contacts
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Hi there,

Thanks for providing your order details!

We recently sent the gift card to your email. Please check your inbox (and spam/junk folder just in case) for the email containing the gift card details.

If you’re unable to locate it, let us know, and we’ll be happy to assist further. Thank you for your patience and for giving us the opportunity to make this right!

Best,
Stephanie
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