Latest Reviews and Complaints
Bearskin Hoodie 4.o
I have purchased 4 or 5 hoodies from Bearskin were delivered without a hitch. The last Hoodie I ordered three weeks ago has not been delivered to my nephew. This is the second one I sent him. The first was the cammo hoodie 4.0 and was delivered without a problem. The last hoodie ordered has not been received nor have I been notified of any problem. Bearskin was very quick to collect my payment but My nephew tn Evergreen Park Illinois has yet to receive his Christmas hoodie ( size small men's). Please look into it Forest green size small men's 4.0
I can be reached at [protected].
Felix R. Muniz [protected]@gmail.com
Claimed loss: Bearskin Hoodie 4.0 size small men's
Desired outcome: Deliver Hoodie to Evergreen Park Address in Illinois:Elliot Muniz9401 S. Troy Ave.Evergreen Park Illinois 60805
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Wow Bearskin company quick to take my money, but where's my orders?
Bearskin sent me 2 comfirmation emails, said they would send me another email when they ship my orders. Also they sent me after another email so I could tract my Orders for the time being, the order numbers didn't work. I ordered the bearskin 4.0 hoodie on December 16th, hoping to receive it before christmas for my husband. Now it's December 22, and still no jacket from them. I'm very upset with this company! I want my money back or send my orders you got the payment!
Mrs. macniven
Recommendation: No don't bother cause you put in a order then they push their sales on other stuff they have, and all I wanted was the jacket
40 BAERSkin Hoodie Reviews
BAERSkin Hoodie’s earns a 3.8-star rating from 40 reviews and 126 complaints, showing that the majority of outdoor enthusiasts are satisfied with their gear.
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Same as everyone else I guess
I wish I would have checked this before ordering. I'm a dad, I have two grown males in my family and thought these would make a great Xmas present. I ordered on the 7th of December, thinking anyone could ship anything in a couple of weeks. well here we are the 18th and nothing. I've filled out at least five inquires on there web sight and got one reply with...
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Replied
So quick to take my money, but where's my order?!
I placed my order on 12-4, today is 12-17 (almost 2 weeks later) I know some people here still haven’t received their orders 1-1/2 months later … But seeing that everyone’s issues are similar to mine, I thought Id better write the review sooner rather than later! Maybe someone from this shady company will respond to me. I have been trying to get tracking information from them. When I go to view my order, all I get is: Thank you for your order! It's on the way! Your order #EHR3FYLC has been placed and will be with you soon. Your order has been matched - tracking information will be available soon. I also started a couple chats on their website - which was practically useless! I’ve gotten 1 email in response…another LIE! telling me that my order has been processed and packed and that I will receive a tracking number by email soon. To date, I have not received anything! no status updates or tracking number. I even called and left a voicemail. It would be nice to know where my order is. They were quick to take my money but not so quick to respond or deliver their product.
Recommendation: Avoid this company at all cost! Do not purchase their product. It is a SCAM
We sincerely apologize for the frustration and delay.
Your order has already been shipped, and we just sent the tracking information to your email.
Please check your inbox to see the details so you can follow your order’s progress.
Best,
Stephanie
Replied
Don't believe the company-can't fulfill its own orders-eyes bigger than stomach - Unconcerned with customer experience post order
Great advertising lures people to the site. Products are appealing. Once ordered, though, everything breaks down. Have 3 separate orders (way to go sales system on suckering me into supplemental purchases with immediate, expiring discounts!). Initial order was a baerskin 3-in-1 (hoodie 4.0 + rain jacket 2.0) with american flag velcro patch - left arm. About $202 with tax. Order & Pay Date: November 19, 2025. Shipping date stated: November 24, 2025. No information since then and no movement on the order.
Recommendation: Don't buy this product regardless of quality - its operational support/logistics is screwy. Can't handle/hasn't adjusted to the new tariff world, i guess.
I am really sorry for the frustration and lack of updates on your orders.
We understand how disappointing this experience has been, especially after the expected ship date passed with no movement, and we take your feedback about our ordering and logistics process seriously. We are actively reviewing what went wrong and how to prevent this moving forward.
Please reach out to me directly at stephanie@baerskinhoodie.com so I can personally look into your orders and help resolve this as quickly as possible.
Best,
Stephanie
Replied
Deceptive
I ordered a blue 2XL and after weeks of waiting, I received a black M. I emailed 2 or 3 times and left voicemail because no one answers the phone. I contacted my credit card and filed a dispute. After my money was refunded. Stephanie began emailing me offering help. When I offered to send back the black M at their cost after receiving my blue 2XL. Then, she stopped answering my emails.
Recommendation: AVOID THIS COMPANY
We’re really sorry for the incorrect item you received and for the frustration caused by the delays and lack of response. We understand why this experience was upsetting.
Once a dispute is filed and a refund is issued by the bank, the order is considered closed on our end, so we’re no longer able to process an exchange or provide any further refund.
We apologize for the confusion and for not communicating this sooner.
Best,
Stephanie
Replied
Beware of four star and 3.9 rating!
As of the time of this writing, there are 34 reviews of this company - 32 are the lowest (1 star) and 2 are the second lowest (2 stars). These low ratings are consistent with my experience, yet the company is somehow rated four stars out of five. Perhaps it's the new math! My experience seems to be a common one across the board - the company receives an...
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Liars!!!! Never ever order from them. Horrible people
I ordered the baerskin hoodie and outer jacket #2xm1xcvg. They sent me a discount if I bought another item. I ordered another hoodie. I got an email as soon as i pressed the debit on my phone. I immediately looked at the order and it was incorrect so i tried to change it but their website is very confusing and tries to keep you from doing anything but...
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Never again
Ordered 11/1/25 , 6 weeks in and nothing but excuses from Baerskin . Website has no ability to track your progress or any real information . The C.C. charge was the 1st red flag ! Terrible communication or nun at all . They don't return phone calls . Emails might get returned 4-5 days later maybe . Usually with a one sentence response that is B.S. all the...
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400$ and 12 months later
I still haven't received my orders (2 on the same day)! I have been contacting them every 3 months. They say they are sorry and a new replacement is on the way. This has been going on since October 2024! This was supposed to be a birthday present for my husband in November 2024. MAYBE I will receive it for his birthday 2025 (fingers crossed that is only 52...
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Where is my order
I planned a trip to Colorado for early October and placed 2 orders on September 1 for this trip, WBV0VRC2 & BDN0NZKP. I placed 3 orders on September 12, NP2K3982, TDXV7GWA & TANZVKZ6. I have not received any of them. I contacted support via their website on September 13 to change one of the earlier orders since I had not received it yet. Got a reply on the...
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Charged me 3 times, never sent anything, will not respond to email and phone
charged me 3 times, never sent anything, will not respond to email and phone This a horrible company that is far more concerned to extract money from its customers. I ordered a hoodie, whated to see what it cost to purchase 2 products and without giving me a chance to approve the purchase, just charged my card. I attempted to cancel the order and they...
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Replied
Must be a fake company
I placed an order on September 7th for a BaerSkin Hoodie and a rain jacket. I had received so many emails and pop ups on this company I was excited to order for them. I placed the order then I received two emails, one said we received your order. The second one said, "Great news your payment accepted" and then heard nothing else. On September 18th I sent...
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Replied
I was cheated by bearskin!!!
I paid for but I never received the Baerskin hoodie that I paid for. I called months afterwards and spoke with a customer service rep who said she would look into it. She was suprised when she foundd the order and my payment… but nothing ever happened. She di not follow up. Since then, I was rather involved in a severe hospitalization in the Critical...
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Replied
This so called American company is a scam!
This is supposed to be an American Co. Located in Mississippi that ripped us off! The product is good the company and customer service it terrible. It was too big for my husband. We first tried to do exchange, and you cannot exchange or return without them sending the return address. No response you only have 60 days to return. Had to get our Credit card...
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Here is my hoodie?
Ordered hoodie in December, no updates #6A6AWDNB It must be traveling the world as it has not reached out to me. Site states it was matched weeks ago, no updates, no way to contact. The product is good as I have had one delivered, but what is going on with this order. It was for Christmas. Bearskin please reach out to me! James
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No customer service for promised satisfaction guarantee!!!
I placed three orders between late November and early December for Christmas gifts. They never arrived before we left for our family Christmas, and I had to buy other things. The hoodie didn't arrive for over a month. It is fine, and some of the items are fine but most sized very small. I have tried for WEEKS to request return instructions for the things I need to send back. My credit card was certainly charged immediately, and I receive numerous marketing emails, but absolutely 0 response to many attempts at contacting the company.
The complaint has been investigated and resolved to the customer's satisfaction.
Thanks for the review!
I’m truly sorry for the delay in receiving your order and for the frustration you've experienced with getting a response. I understand how disappointing this must be, especially when you were expecting the items as Christmas gifts.
Please know that your satisfaction is very important to us, and I apologize for the lack of communication. To assist you right away with your return requests, please either reach out to me directly at stephanie@baerskinhoodie.com or reply here with your order number or email address, and I will make sure we address your concerns as quickly as possible.
Best,
Stephanie
This is a total lie and they don't respond to their customers request or compensate for the delays and effort that we have ti out ti get any updates
Replied
Order 2 baerskin hoodies as Christmas presents
DO NOT ORDER FROM THIS COMPANY! I placed my orders on 12/12/24 and 12/15/24. The second order I placed "shipped" first. According to tracking it says DELIVERED 1/7/25. But it was not delivered. I have emailed the company on several occasions to locate my order but no answer, just a reply they are "on it". When I try to determine who actually carried the...
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Where is my order
I placed an order on 12/11/24, order was confirmed and payed same day, Waited untill 1/6/25, emailed about my order. I recieved an email from Baerskin stating order was at the top of the list and would be shipped within 7 days. Emailed again (1/20/25), recieved email on 1/21 verbatium that they sent me on 1/6, order was at the top of the list and would be...
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Still don't have my hoodie!
I ordered on dec 25, 2024 and still don't have my hoodie. I have emailed the company numerous times to only get an apology and first a 10% discount and today a 15% discount on my next purchase! are you kidding? I will never order through this company again! I feel I have been scammed out of 100.00 and I am going to report this and tell all who will listen!
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Scam
Terrible customer service. Ordered Dec 8th. No word after a week so I called, not answer. Got an email on Dec 17th promising it would be shipped in a week, that came and went. Then they said it would be shipped by Jan 1st, in small print Jan 20th. I then could not find my order and asked why. The next day Jan 10th I got a delivery confirmation email asking...
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Been waiting a month and a half, no hoodie
This would be the second time buying a hoodie from this company, the first time was alright and the hoodie was decent quality, however this time was different. we put in the order December 2nd and they took the money instantly before even sending out the order, and I went trying to look for my order and it says it doesn't exist, we've been waiting and i've...
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Replied
no communication
I ordered two hoodies for xmas for my sone, i ordered on the 7th of December. the day I ordered they sent an email that said, order excepted and gave an order # on the 9th i went to the web sight and entered the order # and was given a tracking # that just tells you it is in transit. that was 10 days ago and it was supposedly shipping from NY. well , I live in NY and it doesn't take 10 days to walk from one side of the state to the other. I've emailed four times and filled out the contact form at least 4 times and , you guessed it NOTHING. no communication at all. I think this is a basement business that is over whelmed.
Desired outcome: I want them delivered yesterday, Christmas is a week away.
contacted "Stephanie" as requested, no response . but did get another generic email from them this time signed by a different fake person that basically said exactly the same thing as the email a week ago. it states "your package isn't stuck its moving through thru "system" and the last shows it in the distribution cntr in queens. translation , it's chinses goods stuck in customs. this company is a scam, DO NOT WASTE YUOR TIME AND MONEY>
just tried to write email to the company as requested and it gets returned by the yahoo mail system as not deliverable, no domain under that address. so even that was fake. I'm contacting my bank and requesting a refund because of fraud.
after reading these complaints I've come to the conclusion that this is a scam Chinese company, the contact me @ Stephanie# bearskin hoodies is a fake, they answer every complaint in exactly the same way and no one gets any resolution. I have no idea how they have a 41/2 rating when everyone has given it a 1. anyway I'm writing the NYS attorney generals office and sending them their information for investigation.
why does no one respond to requests for information and the method of tracking or shipping? I need to know that these items will be delivered to me before Christmas. the order was place on the 7th of December. I see many complaints for the exact same reason/ A very frustrating part of the situation is the fact that no one returns my emails but you can send three adds per day to my email. please contact me as soon as possible to tell me when these will arrive.
We’re very sorry for the frustration and confusion this has caused. To assist you directly, please provide your order number here so we can look into your order and get back to you as quickly as possible.
Best,
Stephanie
I am really sorry for the lack of communication and for the frustration this has caused, especially with Christmas so close.
I understand how concerning it is to see limited tracking updates and not receive replies after reaching out multiple times. This is not the experience we want for our customers.
Please contact me directly at stephanie@baerskinhoodie.com) so I can personally review your order and provide the most accurate update and next steps as quickly as possible.
Best,
Stephanie
Replied
Unauthorized charge, no ETA on site, no delivery
I ordered a hoodie and rain jacket on Nov 5th, could not get any tracking on their site. Emailed to find out what was going on. Was told backlog on orders. Nov 28th still no tracking or delivery. Also there was a third charge on my CC, when there should only be 2. Now a month and a half later with no delivery and no response by email or phone call. Horrible...
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Bareskin tacktical
Ordered 2 of the hoodies. Made the mistake of clicking on the wrong size for one. I went on the website within minutes to try to catch the error prior to shipping. NO RESPONSE. The next day I ordered another in the correct size to make sure the Xmas gift was taken care of. Surprisingly they all came very fast. 6 e-mails and one phone call so far to get the...
Read full complaintIs BAERSkin Hoodie Legit?
BAERSkin Hoodie earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
BAERSkin Hoodie resolved 91% of 126 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
Baerskinhoodie.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Baerskinhoodie.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Baerskinhoodie.com you are considering visiting, which is associated with BAERSkin Hoodie, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Several positive reviews for BAERSkin Hoodie have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
The BAERSkin Hoodie website has a cookie consent banner indicating the use of cookies for data collection. Reviewing the privacy policy and terms of use is crucial to understanding how the data is used and ensuring compliance with regulations.
Baerskinhoodie.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from BAERSkin Hoodie.
However ComplaintsBoard has detected that:
- Website's registrar is popular among scammers, it means that a significant number of scammers have used that registrar to register domain names for their fraudulent websites. This can indicate that the registrar has lax verification processes, making it easier for scammers to register domains without providing accurate information.
- Baerskinhoodie.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The baerskinhoodie.com may offer a niche product or service that is only of interest to a smaller audience.
Replied
Order not received
I placed one order for a winter fleece and before I checked out, it offered me another fleece at a discount. So I purchased two. This generated 2 order numbers, apparently under one tracking number. Only one fleece was delivered. I even have a photo of the delivery showing a bag the size of one fleece weighing .8 kilograms. I have emailed and called...
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Did not receive my entire order
I ordered 3 rain jackets from Baerskin on 11-27-25 and received a phone text back confirming the order (offering me 20.00 to buy more) but no email with order number. In fact I received no order number at all. I received 2 of the jackets but the 3rd one never came. I tried to contact the company and just got the run around. They do not have a phone number...
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Baerskin hoodie
Order number #VKW8A98L
Item ordered 11/12/2025. It's 12/6/2025.
The shipper won't deliver the item.
Amazon delivers to my address ALL THE TIME!
The shipper won't respond to my inquiries.
Baerskin won't respond to my inquiries.
I wish I had found THIS page before I ordered!
Now I'm screwed. I will have to file a FRAUD claim with my credit card company.
Claimed loss: I want the full amount of my order to be refunded to me. This includes the price of the item, the shipping charge, and the sales tax.TOTAL REFUND DUE TO ME: $107.90 (American)
Desired outcome: I want the full amount of my order to be refunded to me. This includes the price of the item, the shipping charge, and the sales tax.TOTAL REFUND DUE TO ME: $107.90 (American)
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This complaint has been resolved automatically due to user's inactivity.
Sorry for all the trouble you have been dealing with.
We understand how frustrating this has been and we appreciate you sharing the full details. We just responded to your email to assist you with a reshipment or a full refund for your order VKW8A98L.
Please check your email inbox so we can sort this out for you as quickly as possible.
Best,
Stephanie
Replied
Hoodie and rain jacket.
I ordered the hoodie and rain jacket from Baerskin Tactical on November 14th 2025. I did not get my order in the time frame that I was told which is 2-9 days after order confirmation. So I contacted them to cancel my order. I was sent an email stating that one of my items was a pre- order which they did not inform me of this when I placed my order. I once...
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Replied
Waiting over a month, 2 unknown charges, and customer service is non responsive
I ordered a tactical hoodie (order # 3YAXK9PJ) and a rain jacket (order # 29F8TQHZ) on October 28th. Website shows that a tracking number still has not been assigned. Also my card statement shows that BAERskin charged my card $69.97 twice without my authorization. I checked the invoice for the hoodie and the rain jacket and did not see the $69.97 charges. Support non responsive.
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Baerskin Polar Parka order QN2XJ9PQ
This is an order I received yesterday for your Baerskin polar parka. The item I received was just the shell of the Winter Parka because there was no zip in insulating liner. My address is 14728 N. 60th East Avenue, Collinsville, Oklahoma 74021. The tracking number is UUS5BN39784L2959745. I would appreciate a call back on my cell phone area code [protected] thank you! Respectfully, Henry Sowders
Replied
Baerskin 3 in 1 tactical hoodie 4.0 & rain jacket 2.0 Men’s XL Navy Blue
This is hands down the worst experience I’ve ever had ordering something online.
I placed my order on Oct 12th/25 and I just received confirmation from Robbie that my order is still in the warehouse. After reading numerous other very similar complaints here, I am assuming that they are sold out of my size/color as well and just not telling me and waiting till their supply restock in November.
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Stephanie,
NO RETURN CALL to my numerous requests to CANCEL my order and issue a FULL REFUND.
NO RETURN EMAIL to my numerous requests to CANCEL my order and issue a FULL REFUND.
Making a call to the BBB and other complaint platforms, as well as my bank to see if I can get money back through FRAUD DEPARTMENT.
Stephanie,
I received another email today from your Baerskin Team now telling me that the hoodie I ordered is OUT OF STOCK as well! I requested to speak with you directly by phone with NO RESPONSE to my request whatsoever.
This is TERRIBLE UNACCEPTABLE service from your entire customer service team!
Please REFUND me my money back in FULL IMMEDIATELY TODAY!
I will be making a complaint to the BBB, as well as Trust Pilot, Reddit and any other platform I can find out there to let others know.
Jeff
HOW ABOUT A PHONE CALL YOU HAVE MY NUMBER STEPHANIE?
I really would appreciate talking to you directly.
Also, I would like to speak with WHOMEVER is the HEAD OF CUSTOMER SERVICE PLEASE?
Thank you,
Jeff
Stephanie,
The only thing(s) you have “clarified” are the INCOMPETENCE that your company’s customer service department has in the CORRECT fulfillment of my order, and the blatant mistakes made on my order that I HAD TO ACTUALLY BRING TO YOUR ATTENTION!
And now after all of that, and waiting A MONTH for my order to arrive…with ZERO COMMUNICATION from Baerskin until I reached out to them, you DON’T even have the courtesy to let me know WHEN I CAN EXPECT MY ORDER?!
I’m sorry but “I’ll get an email with tracking number once it’s shipped” just doesn’t cut it for me Stephanie.
Disheartening to say the very least.
OMG people! I received an email (which I’m convinced is just coming from an AI bot) now telling me that they were out of stock my size XL and color rain jacket, and gave me an option for other colors to choose from. Upon further review of their email, I discovered that the raincoat they said was out of stock WASN’T even the STYLE I ordered and paid for, so I emailed back to tell them this. This company’s CUSTOMER SERVICE is an ABSOLUTE JOKE!
BUYER BEWARE!
My purchase was a total of $239.95 CAD
No communication from Baerskin until I emailed them after I hadn’t received anything in almost a month. They did reply to my email same day, but gave me the standard “backed up shipping due to order volume” excuse. After reading many other complaints I now understand that this kind of poor customer service is the norm for them, and this is the way they treat their customers.
Either ship me my order this week or I want a full refund and compensated for the hassle and run around!
This complaint has been resolved automatically due to user's inactivity.
Sorry for the trouble you experienced trying to reach us.
We already assisted with the cancellation and refund of your order on November 10.
Please allow a few business days for the refund to reflect in your account depending on your bank’s processing time.
Best,
Stephanie
We’re very sorry again for the inconvenience you’ve experienced.
We completely understand your concerns and have recently responded to your email to help resolve the issue and provide the latest update on your order.
Please check your inbox for our detailed reply so we can get this sorted for you as quickly as possible.
Best,
Stephanie
Sorry again for the confusion.
We’ve already clarified everything with you via email and are assisting with your order change. We’ll keep you updated once tracking info becomes available.
Best,
Stephanie
Sorry for the frustration and delay with your order. We completely understand your concerns.
We just sent you an email to help you with the order change and make sure this gets resolved as quickly as possible.
Please check your inbox for our message so we can assist you directly.
Best,
Stephanie
i got with the rain jacket 170.00 i got the wrong color and size
Hi Morgan,
Sorry to hear about the mix-up with your rain jacket. Please reach out to me at stephanie@baerskinhoodie.com with your order details so we can help fix this for you right away.
Best,
Stephanie
Replied
2 hoodies with rain jackets
Placed Order # 69AVU8H7 on 9/13/2025. As of 10/24/2025, I have not received my order. I have sent many emails to the company. Finally received an email reply that was an apology and included a discount coupon. Another email reply stated that they had a problem in a Kentucky warehouse and our package would be shipped as soon as that problem was resolved. I...
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Replied
Hoodie and rain jacket
I ordered these in August 2025 and have not even received a tracking number nor received my order. The credit card was charged. I have called multiple times and left the message on the "so called" customer service line. There is no one you can talk to there except the computer! I have emailed twice through the "contact us" on the webpage, but have not...
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I have not received my orders.
I have not received order #'s 2J0JRBTJ and QXX49DW1. I paid for these it came out of my bank account. All it says is orders are on the way, that was back on August 9, 2025. It still says that. I sent an email 3 days ago and got nothing in return. I called today, maybe I will get a call back, and now I am reaching out this way. I like the product, I just want my orders, please, can you help me?
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Replied
Baerskin Tactical
Their adds are all over youtube. Very high production values for what looks to be quality outdoor wear. I ordered a rain jacket back in June. By September it still had not arrived. I made several calls to customer service (which were never returned). Emails to customer service were answered with "production delays", "popular item sold out quicker than we...
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Replied
Order not received, no communication from company
I placed two orders on Aug. 30 2025 (orders H16WUFMF and DYP6LKY8). It’s Sept. 17th and I haven’t received updates from the company. I have called multiple times, emailed several times, and even reached out on social media and still no response! I want a fund refund for my two orders
Claimed loss: $186.87 for the two orders
Desired outcome: Full refund
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This complaint has been resolved automatically due to user's inactivity.
We are very sorry for the frustration this has caused.
We can confirm that we have recently responded to your email regarding orders H16WUFMF and DYP6LKY8. Please check your inbox, including your spam or promotions folder, in case it was filtered there.
Best,
Stephanie
Replied
Never received my order.
Emailed several times and Called left a message but never received a reply email or returned phone call. I ordered 31 Aug 25 and it’s now 17 Sep 25! Still no answer and no refund from Baerskin Tactical. I want a Full Refund and apology as I missed my sons birthday. Instead of spending money on cute YouTube commercial ads and instagram spam, This “company”...
Replied
Heavy-Storm Waterproof Rain Jacket 2.0 2XL
My item is not been received. I ordered it on July 3. I do not have the order number. I’m looking at a sheet that says that I pre-ordered it and shipping date would’ve been July 28, 2025. I have yet to receive it. today is September the 17th 2025 this is $107.90 so it’s not just a $20 item it’s over $100 item that I have not yet received that I have paid...
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Replied
Never received jackets but payment taken right away. No one to help
Ordered 2 jackets 9/7 order JPXAN4D8, was confirmed in stock. They changed deliver date. Sent email no response, no confirmation. The tracking number goes nowhere. Keeps saying it’ll be in factory soon. No contact info. Was supposed to be here by Sept 12. How do YouTube influencers have this as a sponsor with promo code if people don’t get product
Claimed loss: $169.00 and time. This was a birthday gift
Desired outcome: Want my money back please. All of it
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Money back received. Thank you!
Again it said it was in stock. Didn’t say what preorder meant where I could see. It was ok if late, it was all the other issues I had with tracking, confirmations. I did check junk mail. I do appreciate that you can give me my refund, hopefully will see 7-10 days as promised. Thank you
I responded to a email sent from BAERSkin. Went on my account and now there isn’t a no tracking number. They are saying this is in preorder, what is preorder, never heard such a thing, why process my money then. . 9/16 was date they gave but on what. Received? There’s no ETA. I would like a refund please
This complaint has been resolved automatically due to user's inactivity.
We sincerely apologize again for the confusion and frustration you experienced.
The pre-order date can also be seen on the screenshot you attached in this review, and it is clearly indicated there that the product was for pre-order with a shipping date of September 16, 2025. We completely understand your concerns about the tracking and confirmations, and we are sorry for the trouble this caused.
Your refund has already been processed successfully on our end, and you should see it reflected back in your account within a few days.
Best,
Stephanie
I’m really sorry for the confusion.
A pre-order means purchasing an item before it is available to ship, which reserves it for you once stock arrives. This information was shown on the product page, as well as the Checkout page, so you could decide whether you were willing to wait before placing your order. It was also included in the order confirmation email we sent. If you didn’t see it in your inbox, please check your spam folder as it may have landed there.
Since you prefer not to wait, we already cancelled and refunded your order for you. We sent you an email to confirm this.
Best,
Stephanie
I am very sorry for the frustration and disappointment caused by the delay and lack of communication regarding your order.
I understand how upsetting this must be, especially since it was meant as a birthday gift. We have recently sent a response to your email with details about your order, including updated information to help clarify the status.
Please check your email inbox for our reply.
Best,
Stephanie
Replied
Incorrect order- # Z8DQDU7E ordered a EX and they sent wronge size. Now they won't respond .
I ordered XL and they sent a Large. Order: Z8DQDU7E I ordered the hoodie in XL and rain jacket in XL. The rain jacket is XL but the hoodie is Large. The packaging says XL but the hoodie inside is only a Large. I would like it to be replaced with an XL.They asked for pics of the label and I sent them 2. I would even take a different color. They ghosted me and will not respond.
Claimed loss: If not replaced with correct size the loss will be $169.95I can't ware a Large
Desired outcome: Replacement with correct size or full refund.
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Thank you for your reply. Will look forward to
receiving the new tracking number and correct Size
We sincerely apologize for the mix-up with your order and for the frustration caused by the lack of timely communication. We understand how disappointing it is to receive the wrong size, especially when the product label was incorrect.
Please be assured that we have recently responded to your email and have taken steps to assist you with your concern. Your request for a replacement hoodie in size XL has been addressed, and we’re working to ensure the correct item is sent to you.
We truly regret the inconvenience this has caused and appreciate your patience as we work to resolve this promptly.
Best,
Stephanie
Replied
Hoodies
After 2 months, I received my hoodie which was way too large. I have attempted to return for a size exchange since that date by multiple emails using baerskin's online customer service request form since, and have left 2 voice messages with their customer service phone line since january 19th. To date, I have not received any communication from baerskin.
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