Latest Reviews and Complaints
Replied
Product order and customer service
I ordered two pairs of cargo pants in early December. It's now mid-March and no pants, no credit, no response from customer service. I looked up my order and the shipping status was "lost in transit." I asked about that and got almost no response except they were going to replace the order. That was 4 weeks ago. I have since asked for a credit or...
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Replied
* do not buy - oversized products & non-existent customer service *
* DO NOT BUY - Oversized Products & Non-existent Customer Service * I've spent just under $1000 on products from this company, and none of them are useful to me. - Every wearable is too big, even when using the sizing chart. - The blankets are too thin and useless for warmth. - The belts, even at XL size, are too short - The leather gloves are way too...
Read full review52 BAERSkin Hoodie Reviews
How do outdoor enthusiasts rate BAERSkin Hoodie?
BAERSkin Hoodie has a 1.1-star rating based on 52 customer reviews, with most outdoor enthusiasts reporting very poor experiences and extremely low satisfaction with the service.
*This score reflects customer reviews only. Complaints are shown separately.
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Replied
Don't waste your money
I had high hopes for this company or I never would have ordered. The product looks amazing but I'll never know. I received emails saying that they got my money and I would be getting a tracking number soon. After several days I contacted them, by chatbot of course because no one there answers the phone. I got what looked like a cut and paste email reply...
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Replied
BAERSKkin Hoodie
When I received my BAERSkin Hoodie I realized it was XXL and I ment to get an XL. I returned it and asked Zack not to ship it until after the first of the year as I was on vacation until January 5th. I received my BAERSkin Hoodie today January 15th. I want to thank Zack and the rest of the BAERSkin team for great service and a great product. Yours truly Russ Brown
Recommendation: Buy a BAERSkin Hoodie you will love it!
The complaint has been investigated and resolved to the customer's satisfaction.
Thanks so much for sharing this.
We are really glad everything worked out with the size exchange and that your Baerskin Hoodie arrived safely after your trip. Huge thanks as well for the kind words about Zack and the team and for the recommendation.
We truly appreciate your support and are happy you are loving the hoodie.
Best,
Stephanie
Replied
Terrible customer service
I ordered both a hoodie and rain coat. Received a small hoodie to go with the xl raincoat. Needed to exchange the hoodie for an XL. Left two messages sent email and no response. They have my phone # and email because I get sales promotions by text and email. They might have a good product but won’t do well with customer service like this. Expensive products with no customer service except on sales HVFK4P9G Is the order number
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Replied
Horrible customer service
Purchased a hoodie as a Christmas gift. I needed to exchange for a different size. Contacted company day after Christmas and was issued a ticket saying someone would be in contact with me. Sent an email after several weeks. Still no response. Sent another email. Still no response. Tried to call - apparently can’t talk to anyone by phone. The most expensive hoodie I’ve ever purchased and I can’t get help from them.
Recommendation: Don’t buy it - a ‘tactical’ scam hoodie
The complaint has been investigated and resolved to the customer's satisfaction.
I’m really sorry to hear about your experience and the frustration this has caused.
Please reach out to me directly at stephanie@baerskinhoodie.com so I can help resolve this for you as quickly as possible.
Best,
Stephanie
Replied
Never received 3 order - horrible company
I ordered 4 items on Dec 19th, only one arrived. I have sent over a dozen emails and left numerous phone calls. This company does not have a customer service number with staff, but a flipping answering machine. The worst company I have ever worked with, worst customer service and useless support. I am contacting the better business bureau at this point to...
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Replied
Worst customer service ever!!!
I have emailed, phoned, left messages, chatted, etc. and no reply. The phone is never answered during business hours and goes right to voicemail. Left multiple messages and never a call back. Sent multiple emails and got an automated reply with a case number and a promise of a follow up and so far nothing. At first I would get a reply to the email asking...
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Replied
Wanted to exchange but no response after contacting Baerskin support 9 times!
Unlike some, I did receive my product but delivery was very slow. After receiving two orders (Baerskin Hooding Black and Orange & Rain Shell Black and Orange), I made many attempts requesting an exchange for XL in place of the HUGE XXL products. To date I have send 5 e-mails and 4 phone messages providing my order numbers, e-mail, and phone number. All I...
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Replied
Baerskin never arrived but something else did!
I ordered the Baerskin hoodie and outer shell combo on December 7th. My Discover charge was immediately charged for 180.17 and I received the we have received your order email with another email with a tracking link a day or so later. The tracking link just said shipped and sent you back to the order more stuff page it never offered to show where it wa...
Replied
Difficult to communicate with, terrible customer service.
Ordered two jackets from this company one was too small. Emailed 7 times and lost count of how many voicemails to this company for an exchange. Promises of a return shipping label that was never received. Will never use this company again. Should had read the reviews first, seems everyone has the same problem with this company, beyond difficult to communicate with!
Recommendation: Find another company!
The complaint has been investigated and resolved to the customer's satisfaction.
We’re very sorry for the frustration you’ve experienced and for the trouble with your exchange. To help resolve this quickly, please provide your order number or the email address used to place your order here or email me directly at stephanie@baerskinhoodie.com.
We appreciate your patience and want to make this right.
Best,
Stephanie
Replied
Returning a Product
I purchased numerous items for Christmas presents. One shipment came after Christmas, so wasn't happy about that of course.
Two of the items don't fit and Christmas Eve, I have asked for an RMA to return the item and today is the 30th and still do not have the RMA so I can return the items. Do NOT recommend buying since they don't return items quickly.
Recommendation: Read
The complaint has been investigated and resolved to the customer's satisfaction.
We’re really sorry for the delays and any frustration this caused.
We hope you’ve already received assistance, but if not, please provide your order number or the email address used to place your order here, or email me directly at stephanie@baerskinhoodie.com so we can help get your return processed quickly.
Best,
Stephanie
Replied
Wow Bearskin company quick to take my money, but where's my orders?
Bearskin sent me 2 comfirmation emails, said they would send me another email when they ship my orders. Also they sent me after another email so I could tract my Orders for the time being, the order numbers didn't work. I ordered the bearskin 4.0 hoodie on December 16th, hoping to receive it before christmas for my husband. Now it's December 22, and still...
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Replied
Same as everyone else I guess
I wish I would have checked this before ordering. I'm a dad, I have two grown males in my family and thought these would make a great Xmas present. I ordered on the 7th of December, thinking anyone could ship anything in a couple of weeks. well here we are the 18th and nothing. I've filled out at least five inquires on there web sight and got one reply with...
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Replied
So quick to take my money, but where's my order?!
I placed my order on 12-4, today is 12-17 (almost 2 weeks later) I know some people here still haven’t received their orders 1-1/2 months later … But seeing that everyone’s issues are similar to mine, I thought Id better write the review sooner rather than later! Maybe someone from this shady company will respond to me. I have been trying to get tracking...
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Replied
Don't believe the company-can't fulfill its own orders-eyes bigger than stomach - Unconcerned with customer experience post order
Great advertising lures people to the site. Products are appealing. Once ordered, though, everything breaks down. Have 3 separate orders (way to go sales system on suckering me into supplemental purchases with immediate, expiring discounts!). Initial order was a baerskin 3-in-1 (hoodie 4.0 + rain jacket 2.0) with american flag velcro patch - left arm. About...
Replied
Deceptive
I ordered a blue 2XL and after weeks of waiting, I received a black M. I emailed 2 or 3 times and left voicemail because no one answers the phone. I contacted my credit card and filed a dispute. After my money was refunded. Stephanie began emailing me offering help. When I offered to send back the black M at their cost after receiving my blue 2XL. Then, she stopped answering my emails.
Recommendation: AVOID THIS COMPANY
The complaint has been investigated and resolved to the customer's satisfaction.
We’re really sorry for the incorrect item you received and for the frustration caused by the delays and lack of response. We understand why this experience was upsetting.
Once a dispute is filed and a refund is issued by the bank, the order is considered closed on our end, so we’re no longer able to process an exchange or provide any further refund.
We apologize for the confusion and for not communicating this sooner.
Best,
Stephanie
They should not exist
With the onslaught of advertising we are being bombed with 24/7/365, I decided to look into the product again with intent to order three units for myself and my sons AGAIN. I say "again" because, when BS.. Tactical first came out, I too got sucked into their vortex of [censored]e. Same reason for ordering, gifts for Christmas that never came. It took roughly...
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Replied
Beware of four star and 3.9 rating!
As of the time of this writing, there are 34 reviews of this company - 32 are the lowest (1 star) and 2 are the second lowest (2 stars). These low ratings are consistent with my experience, yet the company is somehow rated four stars out of five. Perhaps it's the new math! My experience seems to be a common one across the board - the company receives an...
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Replied
Liars!!!! Never ever order from them. Horrible people
I ordered the baerskin hoodie and outer jacket #2xm1xcvg. They sent me a discount if I bought another item. I ordered another hoodie. I got an email as soon as i pressed the debit on my phone. I immediately looked at the order and it was incorrect so i tried to change it but their website is very confusing and tries to keep you from doing anything but...
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Replied
Never again
Ordered 11/1/25 , 6 weeks in and nothing but excuses from Baerskin . Website has no ability to track your progress or any real information . The C.C. charge was the 1st red flag ! Terrible communication or nun at all . They don't return phone calls . Emails might get returned 4-5 days later maybe . Usually with a one sentence response that is B.S. all the...
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Replied
400$ and 12 months later
I still haven't received my orders (2 on the same day)! I have been contacting them every 3 months. They say they are sorry and a new replacement is on the way. This has been going on since October 2024! This was supposed to be a birthday present for my husband in November 2024. MAYBE I will receive it for his birthday 2025 (fingers crossed that is only 52...
Read full review152 BAERSkin Hoodie Complaints
Replied
Non-existent customer service
I ordered a raincoat and a hoodie. They were more than happy to take my money and less than happy to send what I ordered. I contacted them and was told that shipping was 2 to 9 days and after day 9 nothing has been shipped. I was also told several times that my order was packed but had not been shipped. Not really happy with the company and will not be doing business with them again.
Confidential Information Hidden: This section contains confidential information visible to verified BAERSkin Hoodie representatives only. If you are affiliated with BAERSkin Hoodie, please claim your business to access these details.
And here you go...
Hello there. This is Ashley from BAERSkin hoodie Claims Department regarding your recent complaint.
We are fully dedicated to resolving your case, and I have been personally assigned to handle it. However, it is essential that you provide:
1. A VALID WhatsApp number for call communication,
2. Your name as it appears in the complaint
3. A brief description of your experience
SEND your reply to our support email- customerresponseteam.info@gmail.com
This will allow us to contact you directly and resolve your issue without delay.
Your prompt response is critical.
If you think you received this email by mistake, please report to editor@complaintsboard.com
I would check into the policy of this website then to make sure that there are no scammers using your information to commit fraud in your name. Customer service is already bad enough without that information making it seem so much worse.
I hope for a speedy resolution to this. As a disabled veteran who lives on a fixed income, a purchase of this size is a huge one. I had heard good things about the Baerskin hoodie and raincoat and was looking forward to it, but this entire situation has left me with a bad taste. I hope that some effort is put into doing better customer service because if I had found this site before I ordered, I never would have. So, in that, I thank you as I will now be vetting any online purchase that I make going forward.
Now the person who called shows that he is in in another state from where he originally said he was from. Definite scam
Got a Call from a Georgia phone number and was told to use a 3rd party app to get a refund. Seemed very shady and didn't feel comfortable using it as it seemed like a definite scam. Will be calling my bank and doing a chargeback for the funds I am now out.
After several attempts by "customer service," to have me contact them through What'sApp, something I do not use, I am now convinced that this is a scam and should be avoided at all costs.
This complaint has been resolved automatically due to user's inactivity.
Thank you for raising your concern regarding someone contacting you through a third-party app. We always advise that customers confirm any communication by reaching out to us directly through the email address listed on our official website or via our verified social media accounts.
As mentioned in our previous email, our dispute specialists are working closely with the payment processor’s team to help move your case forward as quickly as possible. Any updates regarding the dispute will be communicated directly through the payment processor’s platform. We sincerely apologize for the stress this situation has caused and appreciate your patience.
Best,
Stephanie
I am really sorry for the frustration and confusion this has caused. I completely understand why this situation would feel concerning.
Please know that we do not communicate with customers through third party apps such as WhatsApp. We only assist through our live chat and email support, as well as our official accounts on Facebook, Instagram, Reddit, and Twitter. If anyone directed you to WhatsApp or another app, that was not us.
We have recently sent you an email with an update on your order 36WA6HVN. Please check your inbox and spam folder just in case.
Again, I truly apologize for the experience and the stress this has caused.
Best,
Stephanie
Replied
Not getting what I ordered
I have already given this info many times in emails and phone messages. So here we go again you customer service sucks it is VERY HARD to fix problems I have been working on this from Jan 13th and just now getting someone to help me get my order fix so I can finely get what I paid for. I do not think I will buy from this company again if this is the way...
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Replied
Customer service is terrible
Ordered the lightweight hoodie and and the material is very different than other fleece. It sticks to underlayers and with a shoulder replacement I have a tough time getting it on. Trying to return it and I can get NO COMMUNICATION FROM THEM after a couple of phone calls and several emails as instructed on their webpage. I expect this is a scam company that...
Read full complaintIs BAERSkin Hoodie Legit?
BAERSkin Hoodie earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
BAERSkin Hoodie resolved 92% of 152 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
BAERSkin Hoodie has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Baerskinhoodie.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Baerskinhoodie.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Baerskinhoodie.com you are considering visiting, which is associated with BAERSkin Hoodie, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Several positive reviews for BAERSkin Hoodie have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
The BAERSkin Hoodie website has a cookie consent banner indicating the use of cookies for data collection. Reviewing the privacy policy and terms of use is crucial to understanding how the data is used and ensuring compliance with regulations.
Baerskinhoodie.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from BAERSkin Hoodie.
However ComplaintsBoard has detected that:
- Website's registrar is popular among scammers, it means that a significant number of scammers have used that registrar to register domain names for their fraudulent websites. This can indicate that the registrar has lax verification processes, making it easier for scammers to register domains without providing accurate information.
- Baerskinhoodie.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The baerskinhoodie.com may offer a niche product or service that is only of interest to a smaller audience.
Replied
3 in 1 hoodie
I purchased the 3-1 hoodie and the outer shell for a total 180.15 on December 8. A package arrived at my door on Dec 24 from the carrier UniUni that did not belong to me. I contacted the carrier and the shipper letting them know I received someone else’s package and after a drawn out process I contacted the credit card to dispute but the shipper reversed my dispute so I’m out of the money and no merchandise.
Claimed loss: 180.15
Desired outcome: I want to be refunded the money at this point I don’t want the jacket.
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This complaint has been resolved automatically due to user's inactivity.
We are very sorry to hear about your experience and the frustration this has caused. We understand how upsetting it must be to be charged and not receive your order, especially after going through the dispute process.
We just sent you an email regarding your order. Please check your inbox.
Best,
Stephanie
Replied
Will not provide tracking for my order
I order # 2DZHJ2FM. on 2-2-2025. received an email that my credit card was charges, and the product shipped the same day. I keep reaching out for tracking and they provide a link that needs a tracking number, but I do not have the tracking number. They keep sending me links that do not work. I have called bearskin at 1-769-223-7756 but nobody answers. I...
Replied
Customer service and exchange
I need to exchange a Women's 2XL Stealth Black Waterproof Rain Jacket for a Women's XL Stealth Black Waterproof Rain Jacket. I am having a very difficult time trying to exchange the Item. I have send 2 emails with no response, tried to call phone numbers listed on your website and the number is not operable, and tried through the your self service option and I get an error message. Please will someone contact me.
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Replied
Baerskin hoodie
I ordered the Baerskin hoodie, order #PVORZLFN, November 13, 2025 and never received it. I have contacted them several times asking for the hoodie or refund. I haven’t received anything at all. They responded via email telling me they will reorder it and send me the delivery and tracking information. I haven’t received it yet. This is horrible service. I...
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Replied
Hoodie
I have contacted this company 8 times. The three times I contacted them through their website form, I received an email response from Robbie. When I reply to his email I get nothing. He has not even responded to the last time I sent a request through the website and they have not responded to 2 voicemails I have left them, crickets. This is BS and I am not...
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Replied
Baerskin hoodie/rain jacket
WZ1EVNMJ, 7YE4N8J6, NP9XJQ9X, 9PWEDRU8, and 1CBKP0EU are already out for delivery: Orders WZ1EVNMJ, 7YE4N8J6, NP9XJQ9X UUS5CK3975702033737 Order 9PWEDRU8 Order 1CBKP0EU - consists of BÆRSkin 3-in-1 (Hoodie 4.0 + Rain Jacket 2.0) - Hoodie Black XL and Rain jacket Dark green XL Order 7YE4N8J6 - BÆRSkin 3-in-1 Women (Hoodie 4.0 + Rain Jacket 2.0) - Hoodie...
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Replied
Failure to honor return policy
I ordered a hoodie and a rain jacket from Baerskin in October 2025. This makes it eligible for return or exchange through the end of January, '26. I ordered a size too big and have emailed and called their customer service multiple times over the past month. I'm assuming the tactic outside of just not ever replying to return requests is to delay so long that I am past the return window by the time they get back to me. The product is ok but I guess make sure you won't have any issues with your order as it seems you'll never be able to resolve anything. I'm looking into other avenues to get my money back. I'd resell on eBay or something but there's a bunch of new ones on there too. Seems like lots of others have had this problem as well.
Claimed loss: $178.28
Desired outcome: Return items for full refund.
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Customer service contacted me and we were able to promptly resolve the issue. Thanks!
Sorry for the trouble and the delay.
We completely understand your concern about the return window. We just sent the return instructions to your email so you can proceed with returning the items for a full refund.
Please check your inbox and spam folder, and let us know if you did not receive it.
Best,
Stephanie
Replied
Shocking customer service: incompetence and/or contempt?
In late Nov. '25 I ordered a high spec 3L storm jacket bundle and received a softshell summer jacket. Now mid Jan. '26; numerous calls, chats and emails later and all avenues of customer support thus far appear automated and/or designed to obstruct resolution. BS seem unwilling to honour their returns policy and I doubt their intention to provide...
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Replied
exchange
I finally had the company send me a shipping label to exchange a hoodie. Mailed it back on January 13, 2026. Haven't heard a thing from them when the shipping label is scanned. They know it was picked up so why have they not sent the one for exchange? Even if it is in transit it is scanned. My e-mail says "once the return is on it way we'll be able to move forward. What's the next step?
Confidential Information Hidden: This section contains confidential information visible to verified BAERSkin Hoodie representatives only. If you are affiliated with BAERSkin Hoodie, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Sorry for the confusion and the delay.
I’ve checked on this and your exchange order has already been reshipped. We sent the tracking information to you by email yesterday so you can follow it there. If you don’t see that message, please check your spam folder and let us know so we can resend it.
Thanks for your patience, and apologies again for the frustration.
Best,
Stephanie
Replied
2 bearskin hoodies
I ordrered 2 hoodies, wrong size ( L), for xmas. Been trying to exchange for Mediums or just return for credit. I have waited and waited for your promised email response but you haven't sent me an email despite my asking twice. Sent another message to you two days or so ago...still have yet to receive your response. I odered a spring and a winter hoodie...
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Replied
Having trouble getting customer service to communicate, I only want to exchange items for different sizes.
Orders placed 11/29/25 & 11/30/26 Contacted customer service 12/26/25 asking how to exchange 5 items for one size smaller on each item. The rep said it is no problem and to send the size info and they would gladly make the exchanges at no extra charge. As of today 1/12/26 I have sent 12 messages with the sizes needed, my address, phone number and email...
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Replied
Customer service
I bought 2 hoodies for Christmas for military veterans thinking this company stands for Veterans. Guess I was wrong. I ordered 2 hoodies on Dec 8th and received them on Dec 26th. The web site says there is a 60 day refund or exchange. I need to exchange one of them and I have e-mailed and called the customer service number at least 8 times (even e-mailed...
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Replied
Baerskin tactical hoodie option: winter, steel grey, m price: usd 99.95 quantity: 1 subtotal: usd 99.95
I ordered it before Christmas and never got they sent it to the wrong address, and I just want my money back I live in an apartment building and in the picture, I sent you that's a house. Customer service wrote respond and that's freaking me I just want my money back It's too late for the gift.
Replied
No customer service want to return orders for refund
Ordered a hoodie for husband for xmas. Realized on Xmas eve when wrapping it that I ordered an XL. Emailed BAERSKIN and received a reply wanting to know what item on order wanted to exchange. Um, there is only one jacket on order so not sure why the question. Every day since then I have inquirred. Sent emails via website. Not able to get a live person. I...
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Replied
Fleece and rain jacket
I ordered a fleece and rain jacket combo I have been trying since Christmas to exchange both no answers sent several emails left messages nothing I also have a fleece and rain jacket that got shipped by accident I do not want I want to return both for full refund nothing no response! i have sent so many emails left so many messages tried to get refund...
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Replied
Zero customer service at all
I have emailed 4 different email accounts and I am currently sticking to my resolution to leave 75 voicemails a day until this is resolved, the problem with upsetting someone on the spectrum is that we can be very singularly focused, and we only like being ignored when we want to be ignored [protected]@gmail.com Respond to my emails and this may come...
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Replied
Refund
Ordered 2 items in Dec. They were way oversized. Contacted them through their website for a return. "Ronnie" said he/she would be "happy to help" and provided return information stating that when the items were received, they would issue refund. Delivery receipt shows items were delivered on the 22nd. I emailed "Ronnie" to let him/her know. No response. I...
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