Latest Reviews and Complaints
Replied
2 Hoodies with Rain Jackets
Placed Order # 69AVU8H7 on 9/13/2025. As of 10/24/2025, I have not received my order. I have sent many emails to the company. Finally received an email reply that was an apology and included a discount coupon. Another email reply stated that they had a problem in a Kentucky warehouse and our package would be shipped as soon as that problem was resolved. I guess it is still a problem. I also called several times. There is no option to wait on the line for a customer service representative. My feeling is that there is no actual customer service section. I will be calling my credit card company asap.
Claimed loss: $352.80 US
Desired outcome: total refund or receiving the ordered items.
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Lois,
You replied to my email with:
>> Baerskin Tactical
>> 3:21 AM (8 hours ago)
>> to me
>> Dear Susan,
>> Thanks for reaching out to us on Complaintsboard!
>> I’m really sorry to hear your order 69AVU8H7 hasn’t arrived yet, and for the confusion with the >> previous emails. It seems that your parcel was never sent yet.
>> I took a look at your order and noticed that the BÆRSkin Tactical Hoodie 4.0 Winter, Navy Blue, >> XL and BÆRSkin Tactical Hoodie 4.0 Women Winter, Navy Blue, XL are currently out of stock >> and won't be restocked until the first to second week of November. The good news is we do
>> have a few other colors available:
>> BÆRSkin Tactical Hoodie 4.0 Men Winter, XL:
>> Hi Viz Orange
>> BÆRSkin Tactical Hoodie 4.0 Women Winter, XL:
>> Stealth Black, Steel Grey
>> Would you be open to switching to one of these, or would you prefer to wait for the original
>> color?
>> Looking forward to your reply. Thanks for your patience and understanding.
>> Kind regards,
>> Lois
Replying through ComplaintsBoard for the record.
Those colors are not acceptable to us.
However, we both have lost some weight(!) and looked at your size charts again.
Can we change Roger's hoodie & jacket to men's size LARGE in the Hunter Green and Susan's hoodie & jacket to women's size MEDIUM in the Navy Blue? I am sure that the green and blue colors are what we originally ordered. He is a former Marine and immediately selected that Hunter Green and I am a blue color person. :)
Please, let me know if there will be a wait for these sizes/colors.
Thank you!
Susan
I'm really sorry for the delay and the frustration this has caused.
We recently sent you an update regarding your order via email with the latest information from our fulfillment team.
Please check your inbox or spam folder for that message, and feel free to reply there if you have any questions so we can assist you further.
Best,
Stephanie
Replied
400$ and 12 months later
I still haven't received my orders (2 on the same day)! I have been contacting them every 3 months. They say they are sorry and a new replacement is on the way. This has been going on since October 2024! This was supposed to be a birthday present for my husband in November 2024. MAYBE I will receive it for his birthday 2025 (fingers crossed that is only 52...
Read full review32 BAERSkin Hoodie Reviews
BAERSkin Hoodie’s earns a 3.9-star rating from 32 reviews and 115 complaints, showing that the majority of outdoor enthusiasts are satisfied with their gear.
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Replied
Where is my order
I planned a trip to Colorado for early October and placed 2 orders on September 1 for this trip, WBV0VRC2 & BDN0NZKP. I placed 3 orders on September 12, NP2K3982, TDXV7GWA & TANZVKZ6. I have not received any of them. I contacted support via their website on September 13 to change one of the earlier orders since I had not received it yet. Got a reply on the...
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Replied
Charged me 3 times, never sent anything, will not respond to email and phone
charged me 3 times, never sent anything, will not respond to email and phone This a horrible company that is far more concerned to extract money from its customers. I ordered a hoodie, whated to see what it cost to purchase 2 products and without giving me a chance to approve the purchase, just charged my card. I attempted to cancel the order and they...
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Replied
Must be a fake company
I placed an order on September 7th for a BaerSkin Hoodie and a rain jacket. I had received so many emails and pop ups on this company I was excited to order for them. I placed the order then I received two emails, one said we received your order. The second one said, "Great news your payment accepted" and then heard nothing else. On September 18th I sent...
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Replied
I was cheated by bearskin!!!
I paid for but I never received the Baerskin hoodie that I paid for. I called months afterwards and spoke with a customer service rep who said she would look into it. She was suprised when she foundd the order and my payment… but nothing ever happened. She di not follow up. Since then, I was rather involved in a severe hospitalization in the Critical...
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Replied
This so called American company is a scam!
This is supposed to be an American Co. Located in Mississippi that ripped us off! The product is good the company and customer service it terrible. It was too big for my husband. We first tried to do exchange, and you cannot exchange or return without them sending the return address. No response you only have 60 days to return. Had to get our Credit card...
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Replied
Here is my hoodie?
Ordered hoodie in December, no updates #6A6AWDNB It must be traveling the world as it has not reached out to me. Site states it was matched weeks ago, no updates, no way to contact. The product is good as I have had one delivered, but what is going on with this order. It was for Christmas. Bearskin please reach out to me! James
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Replied
No customer service for promised satisfaction guarantee!!!
I placed three orders between late November and early December for Christmas gifts. They never arrived before we left for our family Christmas, and I had to buy other things. The hoodie didn't arrive for over a month. It is fine, and some of the items are fine but most sized very small. I have tried for WEEKS to request return instructions for the things I need to send back. My credit card was certainly charged immediately, and I receive numerous marketing emails, but absolutely 0 response to many attempts at contacting the company.
The complaint has been investigated and resolved to the customer's satisfaction.
Thanks for the review!
I’m truly sorry for the delay in receiving your order and for the frustration you've experienced with getting a response. I understand how disappointing this must be, especially when you were expecting the items as Christmas gifts.
Please know that your satisfaction is very important to us, and I apologize for the lack of communication. To assist you right away with your return requests, please either reach out to me directly at stephanie@baerskinhoodie.com or reply here with your order number or email address, and I will make sure we address your concerns as quickly as possible.
Best,
Stephanie
This is a total lie and they don't respond to their customers request or compensate for the delays and effort that we have ti out ti get any updates
Replied
Order 2 baerskin hoodies as Christmas presents
DO NOT ORDER FROM THIS COMPANY! I placed my orders on 12/12/24 and 12/15/24. The second order I placed "shipped" first. According to tracking it says DELIVERED 1/7/25. But it was not delivered. I have emailed the company on several occasions to locate my order but no answer, just a reply they are "on it". When I try to determine who actually carried the...
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Replied
Where is my order
I placed an order on 12/11/24, order was confirmed and payed same day, Waited untill 1/6/25, emailed about my order. I recieved an email from Baerskin stating order was at the top of the list and would be shipped within 7 days. Emailed again (1/20/25), recieved email on 1/21 verbatium that they sent me on 1/6, order was at the top of the list and would be...
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Replied
Still don't have my hoodie!
I ordered on dec 25, 2024 and still don't have my hoodie. I have emailed the company numerous times to only get an apology and first a 10% discount and today a 15% discount on my next purchase! are you kidding? I will never order through this company again! I feel I have been scammed out of 100.00 and I am going to report this and tell all who will listen!
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Replied
Scam
Terrible customer service. Ordered Dec 8th. No word after a week so I called, not answer. Got an email on Dec 17th promising it would be shipped in a week, that came and went. Then they said it would be shipped by Jan 1st, in small print Jan 20th. I then could not find my order and asked why. The next day Jan 10th I got a delivery confirmation email asking...
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Replied
Been waiting a month and a half, no hoodie
This would be the second time buying a hoodie from this company, the first time was alright and the hoodie was decent quality, however this time was different. we put in the order December 2nd and they took the money instantly before even sending out the order, and I went trying to look for my order and it says it doesn't exist, we've been waiting and i've...
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Replied
Buyer beware
Order the Hoodie on the 11th of December 2024. 11th of January 2025 came and went with no notice of any kind. Contacted through email and received a promised of delivery in one weeks time. This time came and went. Tried to contact again with zero response of any kind. Tried to get a refund and no answer. Phone number, chats, and emails do nothing. This is a...
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Replied
Fleeced by bearskin or (we love your money long time)!!
If you're reading this, it's probably too late and you've fallen for their adverts. Good luck getting your money back. You will likely end up having to dispute the charge with your CC company before they are responsive. Secondly, "Stephanie" is a Very, Very Busy AI bot and she will reply to this as well as hundreds if not thousands of negative...
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Replied
Still waiting
I order 2 hoodies on December 20. I got confirmation email and all seemed fine. Fast forward 2 weeks still not delivered and tracking shows it has gone to believe it or not 8 locations. I contacted customer service which is only by email not phone number or human contact. Received generic spam type email for about 6 days. Then wonders or wonders it show...
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Replied
No support
Hi readers, I agree with those Baerskin Tactical clients who are reporting the awful service. I ordered on 12.14.24, and was promised a ship date of 12.27. That date came and went, and I have been unable to get ANY support from BT-by phone, email, or contact form. So I would say that this company doesn't have bad support, but rather, they have NO...
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Replied
Wrong size
I've had a mixed experience with Baerskin Tactical. I ordered the wrong kind of hoodie the first time. They sent me two of them and I was able to return them and get a refund. After having a good experience I ordered the correct kind of rain jacket. We received it after about a month and 1/2 and my husband tried it on and it was too big. I followed their...
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Replied
hoodies never arrived after Christmas delivery promise
I ordered 2 of the 4.0 hoodies on December 13 or 14. It said it should arrive around 12-24. Close call but I chanced it. I then ordered another though knew it wouldn't arrive in time - it was supposed to arrive on 12-27. It is now 1-3 and I have received NONE of the them and I cannot reach customer service by phone. If you call the number, you're only able...
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Replied
No delivery, no updates, no communication
I own an original Baerskin Hoodie from 1 year or so ago and it was really warm (but had a bad zipper), so I thought I would take advantage of the holiday sale. Wrong move! I placed 3 orders on December 9 and then December 14 and to date have received zero communication on shipping or delivery or fulfillment status, zero email responses other than automated...
Replied
06A7XNKQ and F1BMH0XV
Hello Stephanie and The Baerskin Team, Glad that you had record breaking sales, but your marketing department should teach your inventory control manager how to place the Purchase Orders. [protected]@baerskinhoodie.com and Lovely might be looking for a new job soon. The last two emails went from "we will send you a free gift and it will ship within 7 days" at...
Read full review115 BAERSkin Hoodie Complaints
Replied
Hoodie and rain jacket
I ordered these in August 2025 and have not even received a tracking number nor received my order. The credit card was charged. I have called multiple times and left the message on the "so called" customer service line. There is no one you can talk to there except the computer! I have emailed twice through the "contact us" on the webpage, but have not...
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Replied
I have not received my orders.
I have not received order #'s 2J0JRBTJ and QXX49DW1. I paid for these it came out of my bank account. All it says is orders are on the way, that was back on August 9, 2025. It still says that. I sent an email 3 days ago and got nothing in return. I called today, maybe I will get a call back, and now I am reaching out this way. I like the product, I just want my orders, please, can you help me?
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Replied
Baerskin Tactical
Their adds are all over youtube. Very high production values for what looks to be quality outdoor wear. I ordered a rain jacket back in June. By September it still had not arrived. I made several calls to customer service (which were never returned). Emails to customer service were answered with "production delays", "popular item sold out quicker than we...
Read full complaintIs BAERSkin Hoodie Legit?
BAERSkin Hoodie earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
BAERSkin Hoodie resolved 90% of 115 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
Baerskinhoodie.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Baerskinhoodie.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Baerskinhoodie.com you are considering visiting, which is associated with BAERSkin Hoodie, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Several positive reviews for BAERSkin Hoodie have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
The BAERSkin Hoodie website has a cookie consent banner indicating the use of cookies for data collection. Reviewing the privacy policy and terms of use is crucial to understanding how the data is used and ensuring compliance with regulations.
Baerskinhoodie.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from BAERSkin Hoodie.
However ComplaintsBoard has detected that:
- Website's registrar is popular among scammers, it means that a significant number of scammers have used that registrar to register domain names for their fraudulent websites. This can indicate that the registrar has lax verification processes, making it easier for scammers to register domains without providing accurate information.
- Baerskinhoodie.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The baerskinhoodie.com may offer a niche product or service that is only of interest to a smaller audience.
Replied
Order not received, no communication from company
I placed two orders on Aug. 30 2025 (orders H16WUFMF and DYP6LKY8). It’s Sept. 17th and I haven’t received updates from the company. I have called multiple times, emailed several times, and even reached out on social media and still no response! I want a fund refund for my two orders
Claimed loss: $186.87 for the two orders
Desired outcome: Full refund
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This complaint has been resolved automatically due to user's inactivity.
We are very sorry for the frustration this has caused.
We can confirm that we have recently responded to your email regarding orders H16WUFMF and DYP6LKY8. Please check your inbox, including your spam or promotions folder, in case it was filtered there.
Best,
Stephanie
Replied
Never received my order.
Emailed several times and Called left a message but never received a reply email or returned phone call. I ordered 31 Aug 25 and it’s now 17 Sep 25! Still no answer and no refund from Baerskin Tactical. I want a Full Refund and apology as I missed my sons birthday. Instead of spending money on cute YouTube commercial ads and instagram spam, This “company”...
Replied
Heavy-Storm Waterproof Rain Jacket 2.0 2XL
My item is not been received. I ordered it on July 3. I do not have the order number. I’m looking at a sheet that says that I pre-ordered it and shipping date would’ve been July 28, 2025. I have yet to receive it. today is September the 17th 2025 this is $107.90 so it’s not just a $20 item it’s over $100 item that I have not yet received that I have paid...
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Replied
Never received jackets but payment taken right away. No one to help
Ordered 2 jackets 9/7 order JPXAN4D8, was confirmed in stock. They changed deliver date. Sent email no response, no confirmation. The tracking number goes nowhere. Keeps saying it’ll be in factory soon. No contact info. Was supposed to be here by Sept 12. How do YouTube influencers have this as a sponsor with promo code if people don’t get product
Claimed loss: $169.00 and time. This was a birthday gift
Desired outcome: Want my money back please. All of it
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Money back received. Thank you!
Again it said it was in stock. Didn’t say what preorder meant where I could see. It was ok if late, it was all the other issues I had with tracking, confirmations. I did check junk mail. I do appreciate that you can give me my refund, hopefully will see 7-10 days as promised. Thank you
I responded to a email sent from BAERSkin. Went on my account and now there isn’t a no tracking number. They are saying this is in preorder, what is preorder, never heard such a thing, why process my money then. . 9/16 was date they gave but on what. Received? There’s no ETA. I would like a refund please
This complaint has been resolved automatically due to user's inactivity.
We sincerely apologize again for the confusion and frustration you experienced.
The pre-order date can also be seen on the screenshot you attached in this review, and it is clearly indicated there that the product was for pre-order with a shipping date of September 16, 2025. We completely understand your concerns about the tracking and confirmations, and we are sorry for the trouble this caused.
Your refund has already been processed successfully on our end, and you should see it reflected back in your account within a few days.
Best,
Stephanie
I’m really sorry for the confusion.
A pre-order means purchasing an item before it is available to ship, which reserves it for you once stock arrives. This information was shown on the product page, as well as the Checkout page, so you could decide whether you were willing to wait before placing your order. It was also included in the order confirmation email we sent. If you didn’t see it in your inbox, please check your spam folder as it may have landed there.
Since you prefer not to wait, we already cancelled and refunded your order for you. We sent you an email to confirm this.
Best,
Stephanie
I am very sorry for the frustration and disappointment caused by the delay and lack of communication regarding your order.
I understand how upsetting this must be, especially since it was meant as a birthday gift. We have recently sent a response to your email with details about your order, including updated information to help clarify the status.
Please check your email inbox for our reply.
Best,
Stephanie
Replied
Incorrect order- # Z8DQDU7E ordered a EX and they sent wronge size. Now they won't respond .
I ordered XL and they sent a Large. Order: Z8DQDU7E I ordered the hoodie in XL and rain jacket in XL. The rain jacket is XL but the hoodie is Large. The packaging says XL but the hoodie inside is only a Large. I would like it to be replaced with an XL.They asked for pics of the label and I sent them 2. I would even take a different color. They ghosted me and will not respond.
Claimed loss: If not replaced with correct size the loss will be $169.95I can't ware a Large
Desired outcome: Replacement with correct size or full refund.
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Thank you for your reply. Will look forward to
receiving the new tracking number and correct Size
We sincerely apologize for the mix-up with your order and for the frustration caused by the lack of timely communication. We understand how disappointing it is to receive the wrong size, especially when the product label was incorrect.
Please be assured that we have recently responded to your email and have taken steps to assist you with your concern. Your request for a replacement hoodie in size XL has been addressed, and we’re working to ensure the correct item is sent to you.
We truly regret the inconvenience this has caused and appreciate your patience as we work to resolve this promptly.
Best,
Stephanie
Replied
Hoodies
After 2 months, I received my hoodie which was way too large. I have attempted to return for a size exchange since that date by multiple emails using baerskin's online customer service request form since, and have left 2 voice messages with their customer service phone line since january 19th. To date, I have not received any communication from baerskin.
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Replied
Baerskin hoodie non-existent customer service
In November, I placed 3 orders with Baerskin. None of the items arrived by Christmas, and I could only use the hoodie since I purchased it for my husband. He received it mid January. After many attempts to contact customer service, which does not exist... only bots... I finally received instructions to return I did so, at my cost, following every detail of...
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Replied
Customer service
Received 2 Baerskin Hoodie 4.0 on January 19, 2025. Both were way too large. I have attempted to return for a size exchange since that date by multiple emails using Baerskin's online Customer Service request form since, and have left 2 voice messages with their Customer Service phone line since January 19th. To date, I have not received any communication from Baerskin.
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Replied
Missing item
Ordered several items in December, still missing one (it’s 2/25). Have emailed, left messages and there have been no attempts to return those calls/emails. Originally they send tracking info. It listed several items tracking numbers but there is no way to match tracking number with items ordered/sent. While all items said sent, I still didn’t receive the...
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Replied
Still haven't received my order. Order #HGC9K33B
I ordered 2 Hoodies with rain gear option. Your text to me says they are on the way with order tracking #'s from Feb. 4,2025. UK005034482YP & UK005026968YP. The tracking numbers don't work on any of the delivery services. UPS, Fed-ex or USPS. I need the products I ordered or a complete refund. I was going to use these in Alaska next month, and was excited...
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Replied
Order cancelled but no refund issued
I placed an order for a Baerskin tactical hoodie and outer jacket on 12/20/24. I changed my mind about the order and decided to cancel it. I contacted Baerskin and requested the order be cancelled on 1/4/25 and they cancelled the order on January 1/6/25 (copy of email attached). At the time they stated in the email that a refund would be issued which would...
Replied
Rip-off and scammers
I placed my order on 12/23 and was told it will be delivered in less than 2 weeks. I have been following up every day or every other day and finally I was told it was shipped on 1/25 but there has been no progress on any of the 3 jackets for which they created a label but there has been no movement till date. I have asked them to cancel my order and give me...
Replied
Soft Shell Jacket
I returned my order because it was a gift to a family member and they needed a bigger size. I returned it January 6, 2025 and still waiting. I email several times and they responded back saying I received my order and enjoy your jacket. I have the email for them responding they received my jacket back and I have the USPS label they sent to ship back and...
Replied
Scam alert. Take money and hoodie never shipped
First week of December, we ordered a hoodie online. Paid for and received the email stating they would provide shipping details once shipped in 5-10 business days. This was intended as a Christmas gift for our son. Two weeks later (10 business days), we contacted them via email and received no response. A day later, we contacted again via email and called...
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Replied
Baerskin hoodie non-existent customer service
I have been trying for WEEKS to get a refund for products that either arrived too late to be Christmas gifts (ordered weeks ahead) or too small. I have emailed "Stephanie" numerous times with order numbers and details, and used the contact us link on website to no avail. I am going to call and dispute the charges on my credit card this week. I purchased...
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Replied
Overall process and customer service
Their customer service was not only poor, it was dishonest. On multiple occasions I tried to contact a representative, but instead of speaking with someone, it went to a voicemail. The voicemail message promised someone would reach out, but they did not. A few days later, I would get an email stating they tried to call but I did not answer. That information...
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Replied
Get back to me to make the exchange for sizes.
Need to exchange from L to M. Submitted multiple requests online, none were answered. Left voice mail on contact phone, still no answer. Customer service seems to be very poor. Company guarantees item will fit according to their chart or they will exchange but using their chart, the items purchased (3 hoodies) are too large and nobody is responding to my requests for an exchange.
Read full complaintOverview of BAERSkin Hoodie complaint handling
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