Nuvia Dental Implant Center
Reviews and Complaints

AVOID LIKE THE PLAGUE. Whether you are a potential patient or looking to work at NUVIA. Horrible company/culture (See some of the facts below).

"Here’s how Google AI summarizes Nuvia’
Employee reviews of Nuvia Dental Implant Center, especially on sites like Indeed, consistently highlight several issues: a highly stressful and micromanaged work environment, a lack of autonomy and control, and concerns about patient care standards. There are also complaints about poor culture, high turnover rates, and a lack of support from leadership. Despite some mentioning good pay and benefits, many feel undervalued and treated as expendable assets rather than valued members of the team.

Here's a more detailed breakdown of the common themes:

Micromanagement and Stress:
• Constant monitoring through cameras and real-time feedback.
• Every word and action scrutinized, even during patient consultations.
• Pressure to meet unrealistic team-wide targets without control over leads or scheduling.
• Fear of dismissal for voicing concerns or suggesting improvements.
• Stressful environment leading to burnout.
Lack of Autonomy and Control:
• Little to no freedom in how they perform their jobs.
• Difficulty meeting targets due to factors outside of their control.
• Lack of control over leads and scheduling.
• Perceived lack of support from leadership.
Patient Care Concerns:
• Reports of dirty instruments being used on patients.
• Inadequate sterilization practices.
• Lack of attention to detail in cleaning and disinfection.
Culture and Workplace Issues:
• Low employee morale due to stress and micromanagement.
• High turnover rates due to dissatisfaction.
• Lack of camaraderie and support from coworkers.
• Feeling undervalued and treated as expendable.
• Company prioritizing profit over employee well-being."

The above is 100% accurate. I can speak to this from first hand experience. These are just some of the facts. There are many many more I could share, incliding:
-Sales leadership mocking and disrespecting potential customers who dont have teeth during trainings.
-Sales trainings are souly focused on manipulating and prying on the emotions of this volnurable population of people.
-Company is 1 million% focussed on $. They DO NOT CARE about the patients and helping change lives.

Virtuous looking business on the outside, completely rotten on the inside.

DO NOT, I repeat, DO NOT go to these butchers and con artists. I bought into their financing deal and got the full mouth implants only to be left with permanent nerve damage. They claimed they were going to remake my plates and lost my measurements three times, even though everythng is stored on computers. On the third visit where they informed me they lost the measurements yet again, I stormed out of the office. They left my dental implants unfinished and dropped my as a patient with the anchore holes open and exposed.

I feel as if they "lost" the measurements repeatedly because they knew the first set were incorrect and they did not want to go through the expense of making another set. They were paid in full but never completed the work.

Repeated requests for a certified copy of all of my records have resulted in me being unable to obtain a complete and certified copy of my records. I am seeking follow up treatment but is it proving impossible to find a practice who will treat me for fear of being named as a subsequent treating facility in litigation that will be coming.

DO NOT GO TO NUVIA. Pay the extra money and go to a more reputable practice, perhaps Clear Choice.

They have a scam going with secretshopper.com.

Secretshopper.com claims you will get paid by doing the following:

Pose as someone needing dental service and get a huge flat payment. No missing teeth required! Follow the provided scenario, stating that you are missing 5 or more teeth (even if you're not), have a 740+ credit score, and are experiencing confidence issues/difficulty eating.

Make a refundable $89 deposit to schedule the appointment, understanding that it will be refunded at the end of your visit.

Visit for a dental scan on your appointment date at the provided time. You will be evaluating level of service through the visit.
Familiarize yourself with the briefing and the shop form to ensure all specific observations are made.
Make sure to capture the name of everyone you interact with during your visit.
Take a picture of the exterior of the building after your visit, which will be uploaded along with a copy of the receipt showing the deposit was returned to your account.

The whole thing is shady because Nuvia Dental Implant Center is going to know you're not missing 5 or more teeth when you go for the screening. How do you explain why you told them that you're missing teeth when you're not?

I sent a message to secretshopper.com asking them the following question:

If I am posing as someone needing dental service and no missing teeth are required, how do I explain that I am not missing 5 or more teeth during the scheduled dental scan?

This was their response:

If you are asked why you do not have missing teeth as noted on the initial intake form, you can just say you thought you had missing teeth/were previously told you had missing teeth and must have been mistaken.

Someone is not going to think they have 5 or more missing teeth and are mistaken. I bet Nuvia will not refund the $89 deposit since you lied to them to be seen. I wonder what percentage of the $89 secretshopper.com gets?

Total scam. Avoid secretshopper.com and Nuvia Dental Implant Center!

They lied and scammed me out of 1/8th of my income. They called me and told me if I schedule an appointment I would need to put a deposit down for a consultation because I could only have a consultation if I put money down in order to save my place. They told me I would receive a voucher of 10% off the bill and that they promised I would be given an affordable price plan for the dental work. I was exposed to an unknown toxic chemical that all my teeth fell out by an attack by a gang of domestic terrorists. I was told if I did not receive help I would be refunded for the consultation fee. I was lied too and they took the fee and now play mind games with me. I unsubscribed and almost daily receive emails and texts teasing me. They target low income people and rob them is what it looks like on my end, lying and demanding fees by making false promises. The individual who scheduled the appoint lied and they took my personal information such as my social security, birthday, dob, address, and email God only knows what harm they are doing now. I never agreed to any credit applications or agreed for them to steal the money from our consultant visit. We were openly manipulating and lied too.

For years I had problems with my teeth. I hadn’t smiled in over 45 years. Now I can’t stop smiling. I felt comfortable the minute I walked into the office. Even the nice gentleman who scheduled my appointment was very professional. I love the staff; they are super friendly and remember who you are, which is nice to know that you are not just a face. The doctors and staff make you feel special. I was worried about something a week after my surgery, and they gave me an appointment within an hour. To be honest, I had a quote somewhere else for a lot more money. I loved the fact that they cared about your comfort, that was a big thing for me. Also, I loved that when I had an appointment, I only waited a few minutes before they called me. My experience has been wonderful. They are caring and do everything to make you feel special.

This wretched business robbed me of $51,000. Did not complete the treatment and voided my warranty. They violated their own contract. They are thieves. Do not deal with this evil business. They left me with prosthetics that have a severe overbite, I cannot speak properly anymore, and there is one of their screws sticking out of my gum and puncturing my cheek. They will not help me at all. Stay far away from them. They do not tell the truth.

I consulted with a dentist after attending the webinar. I had the scan and pictures. I am very impressed with the dentist's professionalism and transparency. After reviewing my scan and pictures, he advised that with many healthy teeth remaining, extensive dental work wasn't necessary. Instead of a full upper tray of implants, he recommended a colleague for a single tooth implant, which he believed would suffice.

Friendly and professional staff. I went for my consultation and was turned down as I am not a good match based on having too healthy of a mouth. This was surprising as I expected them to just approve everyone to bring in more profit. They also referred me to someone who could work with my needs. If you are concerned and think you need implants and a full fixed device, I would definitely recommend giving Nuvia the opportunity to consult with you to see if they can give you your dream smile. I'm very impressed with them and the process.

Nuvia is the best around! Im always on the move and want it all now so what is better than getting your perfect smile in 24 hrs! Over the past 5 years I have tried everything and didnt like the down time or waiting up to a year to get my teeth. Nuvia had me in the next day to get me started a week later surgery and my teeth in the following day. They really are 24hrs. What a great experience with the best staff around to make you feel special about getting your perfect smile. I would definitely recommend Nuvia for anyone wanting the best experience possible!

My Husband was having an has been having a lot of concerns about his teeth. We where not sure about implants or if they were a fit for him. We were recommended by a few people an friends to Nuvia Dental SLC in ***. We had our free consultation. Was very happy with with the staff an the consultation. Very honest an forthcoming with information. It turns out my husbands teeth are not ready for dental implants. They are not just out to pull teeth an make money. They are actually here to help. Very happy with our experience. And when my husband does need implants we will definitely using them.

I started my journey with Nuvia in April 2022. For someone whos always had horrible experiences with the dentist, this place has given me the most amazing experiences from the time I walk in the door til the second I leave the building. Front desk *** and *** makes my visit along worth showing up! ***(great guy) who handle my consult very knowledgeable. Left me with no questions to ask. Surgical assistance *** couldnt have ***). Dr *** knowledge,skill, perfection exceeds my expectations. Nuvia is the best investment I have ever spent on myself. Thank Nuvia

The staff at *** Nuvia was great i went in thinking i really need the implants and after they took the scans and pictures and checked everything they were very thorough they seen a couple things on my paper work they questioned that i was happy they did on my health but at the end they said i really did not need the implants my teeth were not bad enough and i could just have a dentist do what work i really needed done. They could have said yes this is what you need and i would have probably bought it but they was Honest and said no you DONT need this. Thank you for being Honest. If you are looking at full mouth implants i would go see Nuvia in ***.

This place is amazing? What is it for me change my life? Give me the ability to smile at myself The process was practically painless. It was done with knowledge and expediently and it was a very.I'm I can't even describe the experience of looking at myself with a full beautiful smile again. All I can say is it? Yes. Recommend these people I recommend this place to 81 to anyone that can't lift themselves in the mirror because they can't smile At Themselves if this sounds like you. Then you need to go here because they will put your smile back in your life? Give you a reason to be smiling again. A smile is such a simple thing but when you lose it is so painful at these people gave it back to me.

I've been very interested in getting implants. So I made my appointment at Nuvia Dental Implant Center. From what I understand the *** office is relatively new. But they definitely had everything together.Very nice, clean office and professional and friendly staff. I was given everything as promised - the 3D x-ray and the consultation.My consultant, ***, made me feel very comfortable in the interview. I was a bit nervous, and he was able to lay out exactly what I needed and the cost.Although it is something that I don't absolutely need at this time, I want to definitely pursue this in the future.I even got a t-shirt and a cookie from Crumbl Cookies!Thank you to the entire staff at Nuvia for making this experience enjoyable and educational. I will be back!

I have always had a major fear of dentists, which is why I was in need of Nuvia Services. I want everyone with the same fear to know you will NOT have this with Nuvia in ***, , their staff is extremely friendly and welcoming. Every step of the way I was treated like a family member and not just a client. Everyone there is very knowledgeable and took the time necessary to answer all of my questions/concerns in the office and on the phone when something else came to mind. The team definitely goes above and beyond with their customer service. I will 100% recommend *** if you do not want the standard removable dentures and are considering dental implants, you will NOT be disappointed. Thank you Nuvia for giving me my confidence to smile again and forever changing my life!Forever smiling,*** H

I am so pleased by NUVIA dental, from the welcoming staff at the entrance to the consultation and the doctors' expertise in crafting my bright new smile. With several options available, I am certain that choosing NUVIA dental was the right decision. My interview with Winter was a highlight; she made me feel comfortable and reassured me about the procedure. The key to quality and efficiency is professionalism, and the NUVIA team exceeded my expectations by going above and beyond. I couldn't have asked for more. Thank you, NUVIA team, for the tears of joy and happiness. Thank you, doctor. P.S. Mirror, mirror on the wall, who's the greatest of them all? Mirror: Team NUVIA.

I Love Nuvia, their unique process with their caring and honest staff is why I chose them. At my consultation we had a conversation and they answered all of my questions so that I could make my decision on what was best for me. My surgery went *** day my teeth were screwed in. They are beautiful and strong. I healed great and they took good care of me. Nuvia did not just give me new teeth, they fixed my bite, gave me the ability to smile, chew my food and interact with others with confidence.No painful temps, or tons of after appointments, and I really appreciated how I was treated by the staff, no judgement, but with kindness and understanding. They were sincerely happy for me and remembered my name.All in all it was a great experience that I would recommend to everyone ~ Nuvia did what they said, no bullcrap, no hidden fees, they were honest through my whole journey. I really appreciate that! Thank You

I can not begin to tell you about the St *** staff! If there were 10 stars I would give them that rating. From the very first interaction with every single person there- in 2020 until this day 18 months later the communication, professionalism, quality and follow -up have been amazing! There was absolutely NO pressure - only answers to my questions, understanding and performance! YES it is expensive however how much is too much to change a persons life- forever for the better? YES it is a procedure that takes a bit of adjustment however I was NEVER alone and knew that one call to this office would take care of anything I needed. YES there has been follow up but I did not expect this to be accompanied with genuine concern and results! Nuvia is not just a procedure and while the life changing results would be enough - they have turned out to be a life long experience of trust and friendship that I can count on.

For nearly half of my life I have dealt with various dental issues, pain and discomfort. Also, my once vibrant nature was slowly diminished and I could not even smile.Then Nuvia Dental Implant Center came along and gave me my life back, no exaggeration or embellishment. They literally saved me from a life of physical and mental suffering.I'm so happy I can't help but smile everywhere I go, which ultimately starts the conversation with family, friends and strangers alike. Everybody wants to know about the sudden transformation back to the person everybody knew and loved 20 years ago.So, even if you're skeptical and full of fear, like I once was, you owe it to yourself and everyone around you to make that big step in transforming your life with a simple consultation. I guarantee you will not regret it.Not only did they give me my smile back but they gave me hope and happiness again and I cannot thank them enough... and so will you!

This place is shady. Got me scheduled after 50 dollar fee for a consultation and told me over the phone there was a 350 dollar fee that was being waived with a voucher. Then when I get in the entire staff is suspiciously nice. Scanned my jawbone and told me I had a bit of bone loss in my upper teeth and that I would need more expensive implants . As a smoker I would normally take their word for it. Seeing as how I had two teeth pulled last yr and the dentist told me I was a prime candidate for implants with plenty of bone mass left , red lights started going off. Then I got as far as getting approved for a 50k dollar loan in my roommates name without them ever meeting orspeaking to him. After ***% interest at 700+ dollars a month for 120 months I'd have paid them 93k. For what struck me as very rushed unprofessional work. This is a major surgery being advertised as teeth in 24hrs which is not only a lie but they're playing deceitful games with people's lives. I chose not to move forward and instead share my perspective.

These are the most disgusting nauseating ads I have seen. A man sits in a chair with his jaw dropped to his chin exposing missing and rotting teeth. What is even worse is spraying spittle at the camera. Then we have to look at people scarfing and drooling over apples. Who would trust this company?
They also have a secret undisclosed partnership with NextDoor Neighborhood site. Plus the web is full of complaints of poor and disreputable service.

I paid 53,000 dollars for dental implants and after waiting 3 weeks my surgery was cancelled 3 days before the surgery date. I have been waiting 14 days for a refund. I have been calling 3-4 times a day but have only gotten a call back twice. My credit score has dropped significally and I can't get a surgery scheduled with another clinic till the money is returned. I think the company should have a class action suit filed for their poor business practices.

Last summer, 2023, I spent multiple hours on calls with representatives of Nuvia inquiring about all on 4 dental implants in a week. The closest office to me is in Alexandria, VA, 5 hours away. In my town there is an Aspen Dental and an hour away there is a Clear Choice. I went into Aspen Dental for a free consultation and they told me that they could do full mouth implants but it would take 6 months to a year. I contacted Nuvia because having them done in a week appealed more to me, of course. I was missing more than 8 teeth and had 3 anchors in my mouth already. I told the lady I spoke with at Nuvia all of this. She mentioned something about bone density and how that could affect whether or not the implants could be done in a week. I told her that the only reason I would travel to Alexandria is if I could have them done in a week. She said if I would get 360 degree xrays from my dentist and any scans from my oral surgeon from where I had multiple teeth removed and the anchors placed she would be able to show them to the Nuvia surgery team and they would be able to tell me with certainty whether bone density/loss was a factor. I sent all of the requested images and she called me back and said that the surgeons said everything looked great and that I was a candidate for the all on 4 implants in a week. The next step of course was to make sure I would qualify for financing as it would cost $46,000. My husband had to do the financing and was approved. We scheduled the procedure for August 2023. I was told Monday would I would have scans done, pick out the shape and color, meet with the dentist and of course sign all of the paperwork for the financing; Tuesday I would arrive at 6am for surgery to remove all of my remaining teeth and place the 4 anchors on the top and the bottom; Wednesday would be a day of rest post surgery; Thursday I would go in for my permanent teeth to be put in and Friday I would go back in to have them checked before leaving for home. One week, everything done. We had to stay in a hotel because, as I stated, we live 5 hours away. I went in Monday and everything went as it was explained. Tuesday I arrived and went into surgery and when I came out my husband and I were told that they had to do a bone graft on my bottom jaw but they were able to put the anchors in my top jaw. My husband asked what that meant for the bottom jaw and the implants, because I was out of it from surgery, and he was told that the bone graft would take around 4-6 months to be strong enough for the implants. He was also told that when I come back in the 4-6 months the bone graft may not be completely healed yet and that I may have to wait a few more months. I rested on Wednesday and went back into the office on Thursday. The implants they put in the top were made of denture material. Friday I went back in and they fit my bottom jaw with a removable denture. First of all, my mouth was so swollen that the dentures were fitted to my gums that would eventually shrink down, making them not fit. Second, to fit the bottom denture they had to take a mold of my gum which was still raw from surgery and was extremely painful when they pushed the mold down onto my jaw. So painful that I was in tears. We left Virginia that day with nothing that I was promised would happen. Within 2 weeks the swelling on my bottom gums had gone down and as expected the dentures didn't fit. I received a call from Shanaya in the Alexandria office to see how everything was going and I told her that I couldn't eat a lot of things because I had no bottom teeth. She asked me why and I had to explain again that the dentures did not fit. She said "you can come by anytime and we can refit them." I had to remind her that we live 5 hours away and I can't just "come by." They scheduled an appointment for me January 12, 2024 at 8am and 4pm which was to be my 4-month Reline appointment. I messaged Shanaya on December 25th to reschedule that appointment as my husband and I couldn't take the days off to travel up to Virginia. I was scheduled for Friday February 9th. The Reline would be at 8am and pickup time would be at 4pm. I questioned the zirconium teeth and when I would be getting those. She said that "typically during your Reline appointment your teeth will be sent to our lab in the morning and you'll pick them back up the very same day in the afternoon. If a new prosthetic is needed then it may be possible that you would have to come back in another day but unfortunately your doctor wouldn't be able to tell until she sees you in person." I understood. My husband and I took off of work Thursday February 8th to drive to Virginia to be able to be at the office at 8am on Friday the 9th. Around 1pm on Thursday I received a call from Shanaya stating that my doctor wouldn't be in the next day so they would have to reschedule and wanted to see if we could come in the following week. I had to remind her AGAIN that we live 5 hours away and have to plan ahead of time to make the trip. We were not happy about this. We had to take days off of work. We rescheduled for the 28th of March. By this time we were going on 7 months with no bottom teeth. Once again my husband and I were not able to take the time off of work so I had to cancel the March appointment. There were no Fridays in April that they had available that we could go up. I called the office at the beginning of May and spoke with Shanaya. My question to her was "you know we live 5 hours away so is it possible that I could come up there for the few days to have done what I need to have done so I don't have to come back again?" Shanaya said that she would ask the surgeon and let me know. I texted her on May 10th that I hadn't heard from her regarding our conversation and if she would please let me know what the doctor said. She responded the same day "Good morning Ms. Lisa! We sincerely apologize for the delay. Our office has actually been closed since Wednesday, and is also closed today as our doctors are out of town for training. My GM is aware that you require a call back and will be speaking with the doctors next week once they are back in the office. We truly appreciate your patience and value you as a Nuvia patient. We will definitely be in touch with you soon. Reply STOP to unsubscribe." So except for the "Good morning Ms. Lisa!" it was a blanket generated text. On Tuesday May 14th at 9:32am I sent Shanaya another text "Good morning. Just checking in to see if you were able to talk to your GM and the doctors about having everything done in one trip." She immediately responded "Good morning Ms. Lisa! We're so sorry to keep you waiting. We have not forgotten about you at all. There's been a lot of changes in our lab due to our extremely short staff, so we are still coordinating a great date for you. I promise we will be in touch as soon as we can." Wednesday the 15th I received a text from Shanaya "Hi Ms. Lisa! We were able to coordinate a week to have you come in. Our surgeon is able to see you the week of June 3rd. We would first need you to come in on June 3 at 10am for a CBCT scan. You would then come back Tuesday June 4 at 11am for your uncovering appointment. Your surgeon would like you to have a day of recovery and then come back into the office on Thursday, June 6 for your smile delivery. Please let us know if you would be able to make it in that week." I had a death in my family and wasn't able to do that week so Shanaya said I could come in the week of June 17. She said "6/17 at 10am for a scan. You would then have surgery at 10:30am on 6/18 and come back on 6/20 for your delivery." It was finally scheduled and we planned to take the week off of work and come up to Virginia on June 16th to be there for my morning appointment on June 17th. The morning of June 17th we arrived at the office at 9:45am and I was taken back for my scan at 10:15am. I was out of the office by 10:30am. I was finally excited thinking that things were going to go well that week. We arrived on Tuesday June 18th at 10:20am for my 10:30am uncovering appointment. I wasn't called back until 12 noon. I had been asked when the appointment was made if I wanted anesthesia for my uncovering or just a local. I chose local because it would be much quicker. I was given the Novocain injections immediately and was completely numb within 15 minutes. The doctor came in and did the uncovering. The process, once I was numb, took less than 20 minutes. I was again feeling positive, even though it was 2 hours past my appointment time, since what I was scheduled to have done that day was already done. The nurse said that the "other doctor" would be in shortly to check to make sure everything looked good. So, it's now around 12:40pm. I dozed off and woke back up at around 1:15pm. I got up and looked out the door and a nurse said "Is everything ok? Can I get you something?" I said "No, I'm just waiting for the doctor to come in and check the uncovering I had done." She said "He should be in shortly." I asked her to let my husband, who had been in the waiting room since we got there at 10:20am, what was happening. She said she would. I laid back down in the chair and dozed off again. I woke up and it was then 2:30pm. I again stood up and looked out the door to see if I could find someone and the same nurse from earlier said "Hey! Can I get you something? Would you like a popsicle?" I said "no I don't want a popsicle, I want to know what's going on." She said "Well... You want me to be honest with you?" Seriously? "Yes," I said "that would be great." She said "ok, well, one of the doctor's, your doctor specifically, didn't come in today so we only have one doctor seeing all of the patients today so..." I said "So... what does that mean exactly?" "Well, I don't know how long it's going to be before he gets to you." "Well, I haven't eaten anything since last night because I was told I couldn't eat anything for my procedure today. I had Novocaine but that's beside the point. I have been here since 10:20am and all he has to do is come in and look to see if the uncovering 'looks ok'. Did you tell my husband what's happening?" "I can get you a popsicle" she said "and I will go tell your husband now." She hadn't told him anything earlier when I asked her to. I told her I didn't want a popsicle. She left the room and closed the door behind her this time. The doctor finally came in at 5:30pm. I asked if my husband had been updated because I was surprised he hadn't asked to come back there. He had in fact NOT been updated at all, the entire time I was back there. He had asked the receptionist and she said she would find out what was going on and never did. He hadn't eaten all day and was sitting in the waiting area the entire time. The doctor apologized for the delay and I asked why he couldn't have just come in and looked to see if everything was ok. He said "That's not all that you're having done today." That's all I was told that I was having done, by Shanaya when I made the appointments, by the nurse on Monday when I got my scan done and by the doctor who did the actual uncovering. The doctor proceeded to put the anchors in and then a mold of the bottom teeth in my mouth. He filled under the mold with epoxy to fit it to my gums. he waited for the epoxy to set and went to remove it. It wouldn't come off. Next thing I know he is cutting and sawing and yanking on it. He never said a word. He said nothing for an hour as he was cutting the mold into pieces and removing it bit by bit. He was pressing so hard on my jaw for leverage that tears were pouring out of my eyes. The nurse had the nerve to keep asking me "are you ok?" and saying "I'm sorry." It was excruciatingly painful. My neck was hurting along with my head and of course my jaw and behind both ears where my jaw opens and closes. When he pulled the last piece out he finally said "the anchors that we used on you we don't use anymore because they have a tiny lip at the base. The epoxy dried around it and I couldn't pull the mold off. I had to cut it away. Sorry." The office was now closed of course and I asked where my husband was. The nurse said that he was probably still in the waiting area. I asked if he could come back there and she said no, that there was nowhere for him to sit (there were 2 chairs in the room). The doctor had left the room to make a new mold and came back with it. He put it in, handed me a mirror and asked me what I thought. They were awful. They felt like a mouthguard, big and bulky and not normal teethlike at all. I asked again if my husband could come back there, that I wanted his opinion. He walked in and I was crying. Of course he immediately asked what was going on. The doctor explained what had happened but that the teeth that were in there now were the final ones. I said "no, the top ones are temporary." The doctor asked me "what makes you say that?" I said "Ummmm because the permanent ones I was promised and agreed to pay for way back in August are supposed to be zirconia." He said "Oh. Well." I said "These top ones I have now are made out of a denture like material and are in no way $46,000 teeth." He said "well, I don't know if we can have your permanent teeth done by Thursday since you're changing the material." My husband was now not happy either and said "wait a minute, we were told when I signed the agreement to pay you $46,000 that the teeth would be zirconia, we are NOT changing the material, you're trying to not give us what we are paying for." I said "and they look horrible." I was beyond angry at this point and just wanted what I had been promised from day one and as of that moment I hadn't gotten one thing I was supposed to get. The bottom teeth looked horribly fake and bulged out, pushing my bottom lip out unnaturally far. The doctor tried to say that they were as far out as my original, natural teeth had been (he had never seen me before except the pictures they took of me back in August) which was not true, I think I knew better than he did. He went back and filed them down twice and brought them back twice and they weren't any better. I finally said "I guess they're better than not having any bottom teeth like I have had for the last 10 months." It was now 8:30pm. We had been there 10 hours. I was in horrible pain, my husband and I were starving, I was not happy with the results of the mold he was showing me and I was mad that he was trying to say that I was changing the material of the teeth I was told I was getting. I finally said I was ok with the bottom teeth and they told me that I could come back Thursday at noon for the delivery of my permanent implants. They did not do new impressions of my upper gumline either. We finally left at 9pm. I rested on Wednesday. I received a call at 11am Thursday morning asking if I could come in the next day, Friday, instead of noon that day. I told the girl "No I cannot come in tomorrow. We live 5 hours away and we have to be back tomorrow for work." She put me on hold and came back and said "ok, well, can you come in at 5pm today? Or we can do next week." I couldn't believe she asked that and I said "I can't come back next week. I can't just keep driving 5 hours to see you! I will be there at 5pm." My husband and I arrived at 4:45pm. While we were sitting there waiting to be seen two upsetting things happened. The first was that I heard 2 employees talking and one asked the other "what time does the lab close today?" and the second was the receptionist asking me what time I wanted to come in the following Thursday for my follow up/final check appointment. The problem I have with the first part was wondering what time, because I didn't hear the answer to the time the lab closed, we would be there until and the second part really made me mad because I have told them from visit one that I live 5 hours away and I couldn't understand why they couldn't remember that. From asking me if I could "swing by" to refit my dentures to "can you come by tomorrow and if not next week" it really doesn't make a customer/patient feel like they are cared for. So like I said we got there at 4;45pm and at 6:15pm a courier came through the door. The nurse behind the counter said "Whew! You're who we've been waiting for." I was asked to come back not a minute later. I sat in the dental chair, my husband sat in the other chair and the nurse proceeded to take out my upper temporary implant. He then put in the new top one and then the new bottom one. The doctor came in and tightened them down and then handed me a mirror. I immediately started crying. Not happy tears. They are absolutely horrible. They do not look at all like real teeth (as far as shape and size) and the bottom ones stick out farther than my real teeth would, it truly feels like I am wearing a mouthguard. The upper implant does not fit against my gums at all. There is a huge gap in the right rear area and I can feel the anchor with my tongue. I can actually slide my tongue into the gap. The bottom teeth have a huge gap all the way around between the bottom of the implant and my gums. I asked the doctor about that and he said "well when you come back in a couple months we can fix that." He asked my why I was so upset and I was crying and couldn't talk. My husband spoke for me and said "she is upset because they don't look real, they don't look anything like the sample photo they took back in August and you had the nerve to tell us that it's because WE changed the material type. We didn't change the type. These are not $46,000 teeth and this whole process has been horrible. We have been lied to since day one and it seems like no one cares, that you got your money and that's all this is about to you." The doctor said "I'm sorry. I don't know what else to say." I told the doctor and my husband that I was just ready to go. The doctor said that they would try and make it right next time I come in. I told the sales rep on our VERY FIRST phone call that the only reason I was considering driving 5 hours to get implants with Nuvia was because they could do it in a week. I truly believe that I was lied to when she said she had checked with the surgeons who reviewed the multiple scans I sent saying that they said everything was ok and I was a perfect candidate for the implants in a week.

Said my upper implants failed 3 out of 4 of them. Said I was required to pay 5,000 for new surgery.. And until I pay the 5k I they won’t be setting up a surgery. Took my top teeth off. And current left my 4 implants exposed. I’m really upset because they didn’t say father or not I have an infection. They didn’t care about my pain or discomfort they care about getting more money out of me when I already paid 44,000$. Was told my implants failed due to teeth grinding at night.. From not wearing night guard. Which they were made aware it did not fit. Claims I called and canceled appointment for new impressions. Which is a lie.. I wouldn’t do that after investing all my money into new teeth. Nowhere in my contacts or paperwork does it say I am required to pay 5k for implants that failed unless it’s due to smoking or not brushing, flossing and water piking

On 12/18/2023, I arrived at my appointment for my would-be final adjustment on my upper and bottom implant. One staff member came out and greeted me and took me to take x-ray and photos. One in the back for photos she had me go through the motion saying the camera does not work all the time, and instead of getting some to check the camera she proceed to take pictures only to find out once we were in the room that none of the photos took. She said oh we can wait until after we remove the upper and lower and take pictures later. I said I understand what you're saying but that makes no sense to me the purpose of the photos is to see what adjustments the lab has to make. (lack of care need more training) She called another staff member in, and she decided to take me back and took the photos with the camera and IPAD for back up. Once back into the room upper and lower were removed and impressions were taken. I was sent home and asked to return at 4:00 pm to have the adjusted upper and lower implants still this is my final fitting not to have to return for a year supposedly. The staff (she) bought in the tray from the lab that made the adjustments and proceeding to place the bottom implant in my mouth and started securing it in place only to find out that one off the access holes was too big that's why the screw kept turning. She immediately went to the Dr. to let him know, then returned she said" you can go home with no teeth and have them send to back to the lab or we can just put back in your mouth and you just comeback another day you will just only have 3 screws instead of 4 screws on the bottom. The doctor came in and put the bottom in my mouth. I took off today for this final appointment not only did I waste my time /gas that I will never get back I now have to find another day to comeback and go through the whole process again. (very disappointed) My mouth is starting to hurt the teeth look as if it was placed in my mouth crooked. NO one bother to call to see what date works best for me. I will call back and see what date I can possibly take another day off from work to get these issues corrected. Very unprofessional.

I went to Nuvia Dental Implant Center for a consultation about a dental procedure. They asked for a $1000 deposit to move forward with the procedure. They said the deposit was refundable if I decided not to continue with the procedure. However, I have been trying to get a refund for five weeks now and have not received any money. I was told it would take 3-5 business days to get my money back, but that time has passed. I have made several calls and still have no idea when I will get my refund. Any help would be appreciated.