BAERSkin Hoodie review: Never again
Replied
Ordered 11/1/25 , 6 weeks in and nothing but excuses from Baerskin . Website has no ability to track your progress or any real information . The C.C. charge was the 1st red flag ! Terrible communication or nun at all . They don't return phone calls . Emails might get returned 4-5 days later maybe . Usually with a one sentence response that is B.S. all the way saying we hit a order glitch and nothing has shipped . Then we can't complete part of your order so where shipping it and cancelling the un available item and they don't tell you what item is cancelled ! Then , we are giving you a gift card for Baerskin for the unavailable item . You charged my card and now I have a BS gift card for $100 with a company I hate !
The whole thing has been put into dispute with my C.C.. This business feels like it is run by children or foreigners with no experience at all ! Never NEVER again !
Recommendation: Beware
I am really sorry for this experience and I completely understand why you are frustrated.
The delays, lack of clear tracking, slow responses, and poor communication about cancellations and gift cards are not acceptable, and we should have handled this much better.
I want to personally look into your order and give you clear answers and proper resolution. Please reach out to me directly at stephanie@baerskinhoodie.com so I can assist you myself and make this right.
Best,
Stephanie
The complaint has been investigated and resolved to the customer's satisfaction.
0 comments