BAERSkin Hoodie review: Rip-off and scammers
Replied
I placed my order on 12/23 and was told it will be delivered in less than 2 weeks. I have been following up every day or every other day and finally I was told it was shipped on 1/25 but there has been no progress on any of the 3 jackets for which they created a label but there has been no movement till date. I have asked them to cancel my order and give me a refund but they have been refusing to do that as well. I have been sending emails to all the below email id and keep getting the same reply that it was shipped and you can return it once it is delivered. When I ask them what is the deliery date they dont have any answer for the same.
Baerskin Tactical Team ;
BAERSkin Tactical ;
Stephanie From Baerskin Hoodie ;
Desired outcome: Need my money refunded
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Thanks for taking the time to share your feedback here!
We sincerely apologize for the frustration and inconvenience this has caused. We understand how disappointing this experience has been, and we truly regret any miscommunication regarding your order.
We recently sent you an email with an update on your order status. Please check your inbox for the latest details. While your order has been shipped, we acknowledge the delay in movement, and we understand your concern. Unfortunately, we are unable to process a refund while the shipment is in transit. However, once the order is delivered, you are welcome to return it for a full refund per our return policy.
We appreciate your patience and will continue to monitor your shipment closely. If you have any further questions, please reply to our latest email, and we’ll do our best to assist you promptly.
Best,
Stephanie
Creating a label does not mean that the item has shipped. It has been already more than 2 weeks and not sure why i should wait 1 more week before you can refund my money or reship the order with high priority with compensation of adding a free wallet or glasses to the order for all the wait and inconvinence you people have caused me. Both the worthless velcore and the hoodie shipped on the same date by the velcore order was sent to the shppier only on 2/3 after the initial compaliant was filed. There is no movement on the main order for which i was charged more than $200 that you people took from my account more than a month ago.
If you people are not able to send the shipments on time then stop your promotions and fulfill the orders in timely manner. Compensate the customers for their wait and patiences.
Once again, we are sorry for all the trouble. We understand how disappointing it is to experience such a delay, and we truly regret any confusion regarding the shipping status of your order.
To address your concerns, we have sent you a separate email with further details to help resolve this issue as quickly as possible. Please check your inbox for that message.
We appreciate your patience.
Best,
Stephanie
As informed on Jan 2nd if the order is not delivered by 1/15, i asked you to have it cancelled. Also, i did send an email on Jan 31st before the move that "I am moving out of that address by end of this month and will not be responsible if the package it delivered there. That was the reason j told if the order is not delivered by the 15th I asked you people to cancel it. I don't want to come back to.pick and return the package and will dispute the charge with so much delay"
You people said you cannot cancel or stop the order since it was already in transit. But now you are saying that you will cancel the order and refund only for 2 items and not the 3 items charged. I am expecting full refund of the order since you people can have that picked up ftom, the old address where it was delivered, if it was ever delivered.
We have already issued a full refund for your order.
However, we would like to clarify that we did not cancel the remaining shipment, as it was already in transit at the time of your request. As mentioned previously, once a package reaches this status, it is not possible to cancel or stop the delivery.
Additionally, we sent you an email informing you of these updates, including the full refund issued. Please let us know if you have any further questions.
Best,
Stephanie
Thanks for paying me back the money you kept for nearly 1 5 months and making me waste so much of my time on the followups and tracking all in vain. Since I was sure about moving at end of Jan, I informed you about that on Jan 2nd if the order cannot be delivered before 1/15 I need that to be cancelled.
I asked you several times if I place a new order for the 4 hoodies to be delivered at the new address will you adjust the price to match the price I paid for the current order and as compensation for all my effort and trouble will you add the glasses as the free item instead of the beanie or wallet but you never confirmed about that. I wasted so much of my time on this and kept following up on it because of the move and getting back the money is not going to compensate for all my effort and time.
We are sorry once again for the inconvenience this situation has caused you. We understand how frustrating it must have been to wait so long for a resolution, especially after following up multiple times.
We want to assure you that we have already issued a full refund for your order. While we regret that we weren’t able to accommodate your original request in a timely manner, we truly appreciate your patience throughout this process.
Regarding your request for a new order at the original price and the inclusion of the glasses as a free item, we apologize for not providing a clear response sooner.
Again, we sincerely regret the trouble this has caused and appreciate your understanding.
Best,
Stephanie
So can you people answer at least now if i place a new order you can honor the original price and include the glasses as free item instead of the beanie or wallet and have it shipped & deluveeed in a week?
We are unable to adjust the price of our products. The price reflected on your invoice will be the price at the time of your order.
Regarding the free item, the available options vary based on the order amount. You can check your cart to see which free item you qualify for.
As for shipping, our usual delivery timeframe is 10-14 days. We do not offer expedited shipping, and we cannot guarantee a specific delivery date, as multiple factors affect transit times.
Best,
Stephanie
So basically you people are not willing to help or compensate for all my time and effort. All I am asking you is to match the item price to what i was charged when i placed the order in Dec but you are not wanting to do that. If you people are not able to fulfill the orders in time then you should stop putting so many ads and taking in more orders. As per your website it says "Due to high seasonal demand, we’re working hard to deliver your gear within 6 to 14 days from the order date." but mine was not processed even after a month
We understand your concerns regarding the delay in processing your order and the price discrepancy you experienced. While we strive to fulfill all orders within the estimated timeframe, high seasonal demand occasionally leads to unexpected delays, and we regret that your order was affected.
In an effort to resolve this matter fairly, we have already made an exception to our policy by issuing you a refund, despite your products still being in transit. This was done to ensure you receive a satisfactory resolution, even though we normally would not process a refund under these circumstances.
Once again, we apologize for the inconvenience and appreciate your understanding.
Best,
Stephanie
This complaint has been resolved automatically due to user's inactivity.
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