BAERSkin Hoodie review: Zero customer service at all ( 1 comment)

Hi Mark,

We are really sorry for the frustration this has caused and for the lack of communication.

We understand your concerns and agree you should not have had to push this hard for a response. We recently sent you an email with an update on your order, so please check your inbox and spam folder.

If you do not see it, let us know and we will resend it right away.

Best,
Stephanie

Hi Mark,

I am really sorry for the frustration this caused and for the lack of communication on our end. Your order was unfortunately confirmed lost in transit. Under normal circumstances, we would reship it right away. However, since a dispute has already been opened with your bank, we are unable to take further action until that process is fully resolved.

We completely understand that the delay in our response is what led you to open the dispute, and I am truly sorry it came to that. We are actively making improvements to avoid situations like this moving forward. Again, I apologize for the experience you had with us.

Best,
Stephanie