Menu
Fashion Nova Customer Service Phone, Email, Contacts
Fashion Nova
complaints

Fashion Nova
complaints

Fashion Nova Complaints Summary

68 Resolved
1627 Unresolved
Our verdict: If considering services from Fashion Nova with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
File a complaint
Write a review
Verified
The authenticity of the customer service contact information for Fashion Nova has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Fashion Nova. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews

Fashion Nova complaints 1695

Sort by:

Newest Fashion Nova complaints

ComplaintsBoard
H
1:48 am EST

Fashion Nova Order has been cancelled, money still not back

It was the first time buying from fashion nova, Im from germany. I thought since fashion nova is a well known company that it is to be trusted but it is the worst company ever! Please don’t buy from them! I placed an order 1 MONTH ago and it was immediately cancelled for whatever reason, so I placed and other one (almost 700€ for both) and they cancelled the order again. It’s been a month and I still don’t got my money back. I already sent so many emails and the only answers I get are bots telling me that monay gets refunded in 7 days but as I said it’s been a MONTH. NEVER BUYING FROM THEM AGAIN neither should you, trust me. Im thinking of suing them for this one.

Desired outcome: I want not only answers but also my money back

Confidential Information Hidden: This section contains confidential information visible to verified Fashion Nova representatives only. If you are affiliated with Fashion Nova, please claim your business to access these details.

Read full review of Fashion Nova
View 0 more photos
Hide full review
ComplaintsBoard
A
10:13 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I made a huge mistake by getting my labels mixed so the package that you will be getting is supposed to go to nike and nike is getting the return that fashion nova is supposed to be getting i tried my best to intercept the packages but had no luck with that so i called nike and they immediately told they will return the package to me they was very nice...

View 0 more photos
Read full review of Fashion Nova
ComplaintsBoard
J
4:03 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On January 21st around 3:45am I was browsing dresses online, and clicked on one so I could get an idea of how long it would take for the item to ship to me. Somehow my credit card information was already put in (I did not put it in) and when I clicked next, thinking it would take me to the payment page, all of a sudden I ordered a dress I never had any...

Read full review of Fashion Nova

Is Fashion Nova legit?

Our verdict: Complaints Board's thorough examination reveals Fashion Nova as a legitimate entity with notable strengths. Despite a 4% resolution rate on customer complaints, which invites a closer look, Fashion Nova stands out for its commitment to quality and security. Clients considering Fashion Nova should delve into its customer service record to gauge compatibility with their expectations.

Fashion Nova earns 91% level of Trustworthiness

Perfect Trust Endorsement: Fashion Nova achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Fashion Nova. The company provides a physical address, 7 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for fashionnova.com can be seen as a positive aspect for Fashion Nova as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Fashion Nova's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Fashionnova.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Fashion Nova website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Several positive reviews for Fashion Nova have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Fashion Nova and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Fashionnova.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Fashion Nova has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 4% of 1695 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Fashion Nova protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
A
7:59 pm EST

Fashion Nova Return and Customer service

I received my order. I simply need to return some items for a different size. I needed assistance my order number had no items for return. After numerous calls to customer service and the California store. I could not get it to work. I tried the new help assistance on line with no results.

I am very fond of fashion nova line of clothing and this is my first return. I pray that someone can assist me. I would like to continue to be a customer.

Confidential Information Hidden: This section contains confidential information visible to verified Fashion Nova representatives only. If you are affiliated with Fashion Nova, please claim your business to access these details.

Read full review of Fashion Nova
Hide full review
ComplaintsBoard
M
6:10 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Fashion Nova Dress ordered, no confirmation email received. Money was deducted from my credit card through PayPAl

Transaction ID

8GW59383412666917

Transaction date

29 December 2023 7:27:49 PM GMT-8

Merchant

Fashion Nova

[protected]@fashionnova.com

+1 [protected]

Instructions to merchant

You haven't entered any instructions.

Invoice ID

riqisC9ewd7nwXXxUxGztndVT

Shipping address

Faye Stewart

24928 148th Rd

Rosedale, NY 11422

United States

Shipping details

The seller hasn’t provided any shipping details yet.

Description Unit price Qty Amount

Reese Maxi Dress - Green - XL $49.99 USD 1 $49.99 USD

Discount -$9.99 USD 1 -$9.99 USD

Subtotal $40.00 USD

Shipping and handling $6.99 USD

Total $46.99 USD

Sent to [protected]@fashionnova.com

Sent from [protected]@yahoo.com

Confidential Information Hidden: This section contains confidential information visible to verified Fashion Nova representatives only. If you are affiliated with Fashion Nova, please claim your business to access these details.

Read full review of Fashion Nova
Update by Michelle Deane
Jan 02, 2024 6:12 pm EST

I would like my item to be shipped urgently

Hide full review
ComplaintsBoard
S
7:24 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On the 27th of November 2023 I made a purchase of cloth online on FASHION Nova and I was debited 4,086.42 dirham. However few hours after which the money was debited I got a mail that the transaction had been cancelled from fashionova, due to the mistake With my billing address, so the order won’t process And they stated the money for purchase will be...

Read full review of Fashion Nova
ComplaintsBoard
R
2:01 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Fashion Nova I did not receive my complete order for order #[protected]

On order number #[protected] dated 12/20/2023..

I did not receive item #JU697 2X- the Analissa Pullover Hoodie- RED

All other items requested were in the delivery.

Please forward the item purchased, I received the red jogging pants but not the hoodie.

Please confirm receipt and send confirmation and replacement instructions.

Thank You, Rhonda Robinson

Claimed loss: Item # JU697 2X not received

Desired outcome: Please forward purchased item to address

Confidential Information Hidden: This section contains confidential information visible to verified Fashion Nova representatives only. If you are affiliated with Fashion Nova, please claim your business to access these details.

Read full review of Fashion Nova
Hide full review
ComplaintsBoard
R
10:48 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Fashion Nova Cloths and shoes ordered

My orders [protected] & [protected] were both cancelled on 22nd and 25th Nov 2023 respectively.

It’s been 10 days and I am yet to get a refund for either of them.

Amounts are $250.27(N205,593.75) and $311.89 (N250,883.50) respectively.

I urgently need this refund because I am a business owner and this is delaying my business. This is my first time ordering from Fashion nova and I am so confused.

Claimed loss: Amounts are $250.27(N205,593.75) and $311.89 (N250,883.50) respectively.

Desired outcome: I need a refund of my money

Confidential Information Hidden: This section contains confidential information visible to verified Fashion Nova representatives only. If you are affiliated with Fashion Nova, please claim your business to access these details.

Read full review of Fashion Nova
Hide full review
ComplaintsBoard
M
9:49 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Fashion Nova Order keeps cancelling no refund for 2 orders

Ordered on the 26th

2nd order 5th

Time is 02:00

I done a order next day it cancelled no refund so redone it but spent even more money this time and havnt been told when I will be receiving this refund aswell can this issue be resolved pls I just wanted to treat myself I need that refund. the order number doesn’t work either so can’t even check the order can I couldn’t find an email to contact urselfs

[protected]@gmail.com

Confidential Information Hidden: This section contains confidential information visible to verified Fashion Nova representatives only. If you are affiliated with Fashion Nova, please claim your business to access these details.

Read full review of Fashion Nova
Hide full review
ComplaintsBoard
A
6:06 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Fashion Nova Never received refund

I placed an order on the 21st of November of about 250 euros; my order got cancelled due to wrong billing address and I was informed it would take up to 7business working days for the refund to show in my account . I have not received the refund and I am not getting any proof that my money has been sent back to me or I would ever receive it ?

Order number [protected]

Claimed loss: 250 euros

Desired outcome: I need my refund to show in my card as soon possible

Read full review of Fashion Nova
Hide full review
ComplaintsBoard
C
9:24 am EST

Fashion Nova Refund of returned items

I returned items to fashion nova and was issued a gift card in the amount of $51.86. They did not refund my original method of payment. Upon issuance of the gift card, they only provided the last 4 digits and I had to "hit the resend" button for the entire gift card number to be sent to my email. I have tried doing this for the past 3-4 days, also involving fashion nova and informing them I hav yet to receive the gift card number. Yet they still try to send to my email and i'm not receiving. I am however, able to receive the correspondence from them and asked them to kindly add the gift card number in the correspondence, refund my original method of payment, or mail a physical gift card - I have provided all of these options and they are still trying to send me the gift card number via email please help

Claimed loss: $51.86

Desired outcome: ADD THE GIFT CARD NUMBER IN THE CORRESPONDENCE, REFUND MY ORIGINAL METHOD OF PAYMENT, OR MAIL A PHYSICAL GIFT CARD-

Read full review of Fashion Nova
Hide full review
ComplaintsBoard
A
1:08 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Fashion Nova Rerurn service

I placed an order for 4 pairs of jeans all of which were too small so i returned them and the same day i purchased 4 more in a bigger size. Come to find out they refunded first order via gift card and i cant even cancel the second damn order. I do NOT want this gift card i want my money back which i am entiltled to very much so! After i have now spent $150 with my order x2 on these [censored] and i want a proper refund take back this useless gift card and give me my money back! This is absolutely baffling and horrible horrible bussiness now seeing the thosands of complaints and horrible reviews on service im surprised yall arent fixing this to not have an [censored] reputation! Im Inferiorated beyond words right now and need my money back i dont have 150 to just spend i have kids to feed and bills to pay taking from people is just wrong on so many levels

Claimed loss: Lost 78 dollars of my hard earned goddamn money

Desired outcome: To get my damn money back! Properly

Read full review of Fashion Nova
Hide full review
ComplaintsBoard
B
3:49 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Fashion Nova Online order never received

My missing $168.51 order # [protected].

Copy of the packing slip inside the bag with two dresses instead of what I ordered. Where are my items I order. My emails [protected]@att.net and beth. [protected]@va.gov cell [protected]. My order had 12 items. Listed below are the items I received which I did not order

1. Dress # idm6863ep

2 dress #mf21199

Fashion send a picture of the package not reading or answering my emails. Stating there package deliver. I had two item 2 dress which I did not order. My packaging slip in the bag showed what order but the items where missing. I took pictures to show wht I received and the item numbers. 12 order and missing not help from fashion nova

My cell [protected] or work # [protected]

Emails [protected]@att.net and beth. [protected]@va.gov

Claimed loss: I WANT WHAT I ORDER or refund

Desired outcome: I WANT WHAT I ORDER WHICH I PAID $168.51

Read full review of Fashion Nova
View 0 more photos
Hide full review
ComplaintsBoard
M
11:46 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Fashion Nova Products not received

Contacted customer care about an issue I had with my order and its delivery status, they responded saying it was nothing they can do about me not receiving the items I paid for and for me to contact the police about stolen property since it was confirmed that my package was delivered. With that being said I emailed back asking if there was anyone higher up that I can speak to about my issue they then responded with the same email dismissing my request to speak to an employee above customer care. So I have filed a complaint with the better business bureau to help resolve the issue I have with this company. They take consumers money but when contacted about an issue there is nothing they can do about helping me resolve the issue so they say,

Claimed loss: Loss of $331.00

Desired outcome: Refund

Read full review of Fashion Nova
Hide full review
ComplaintsBoard
J
8:07 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Fashion Nova Clothing

I made a purchase on October 25, 2023. It had 1-day free shipping. I never received my order. You can no longer contact them over the phone, and they do not respond in 1-3 hours like they promise. It took days before I received a response. They went back & forth thru email to finally say, you need to contact UPS. The pic they sent with proof is not my house. So, after putting in a complaint to UPS, they sent someone to my home, who can see it was not the same house. UPS notified me they sent paperwork over to Fashion Nova and waiting on the to respond on 11/9 @ about 4:30pm. I spoke to UPS, they stated they will issue Fashion Nova a check for my package, but I can't get a response for them. I think that is awful for a consumer to have to wait this long. I will never make another purchase again from them. I should not have to wait this long, as a company you are insured for missing packages.

Desired outcome: Refund me my money in a timely manner.

Read full review of Fashion Nova
Hide full review
ComplaintsBoard
O
5:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fashion Nova Order #[protected] Not Delivered And They Don't Want To Refund Me

I placed an order with fashion Nova, I use my Post office address, the first red flag was that order was supposed to be delivered in 2days, this particular order took 9days. The carrier was ostrac. I was at work on Oct 30, 2023 when I received a message that my package was delivered at 2:06p to front door, that's the 2nd red flag, this is a post office who delivers product to front door? I went to my local post office, they told me they don't have any package for me. I contacted Fashion Nova, they ask me to wait 72hrs, that was a long wait, I did waited I send a message back and I was told they are not liable for lost package. I have send several emails, they keep dismissing me. I can't bear the lost of $120, that's totally unacceptable.

Claimed loss: $120

Desired outcome: I need a refund

Read full review of Fashion Nova
Hide full review
ComplaintsBoard
T
4:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fashion Nova Sent wrong and damaged items and having to pay to send it back

So that’s the problem I’m now having to come out over almost 90 dollars and on top of the return meaning I’m paying almost over if not 120 dollars and that’s the items I bought and pay for fast shipping on one item and on top of that the fee in order to return it and I was originally sent the wrong sized item on top of it being damaged and shoes to which straps don't fit around the ankle now trying to return to see if I can process a claim and customer support has not been helpful I just want to return get my money and never deal with fashion nova again im a first-time buyer and I see why I never used this brand before this started Oct 17 of 2023 and is a current ongoing issue trying to get ahold of a person or even to have this resolved has been extremely difficult for no reason

Claimed loss: 54.83 for the first shipment39.03 for the second and 7.99 for the return fee101.85 in total not including tax

Desired outcome: a refund would be nice as well as reimbursement for having to pay next-day shipping to avoid refund issues which was 15.99

Read full review of Fashion Nova
View 0 more photos
Hide full review
ComplaintsBoard
A
4:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fashion Nova Order not received rude customer service

My order #[protected].

Wasn’t received and I’ve called emailed everything. No help AT ALL I was sent a burly [censored] picture of a package on concrete which apparently is “proof “ it was delivered… I’m getting no help and I’m livid. Like who runs this place. Get your company together. I’ve never bought from here before but now researching and seeing the law suits about this exact thing gave me everything I needed to know. And I can see why they were sued. I swear people and companies don’t care about anything but money.

Desired outcome: I would just like a refund I originally just wanted it resent to me. But I absolutely want nothing to do with this company anymore.

Read full review of Fashion Nova
Hide full review
ComplaintsBoard
C
11:20 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fashion Nova Refund

I ordered something from fashion nova in 2021, for my graduation , it didn't fit, so i returned it right away, not realizing that fashion nova doesn't refund money, they sent me an "e-giftcard" that i said i'd never use because i do not dhop places that actually takes your money, but refuses to give it back. They guaranteed me that the ecard doesn't expire, it is now 10.24.2023 and i tried to use the ecard on fashion nova and the card says " expired" i emails them and they're still telling me they don't do returns, and still never sent a new e-giftcard. So i've been ripped off by this company.

Desired outcome: MY MONEY BACK SINCE THE GIFTCARD DOESN'T WORK

Read full review of Fashion Nova
View 0 more photos
Hide full review
ComplaintsBoard
M
7:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fashion Nova Refunds

I spent £96.00 on two halloween costumes that were in the sale. They arrived at my house and I tried them on and was terribly disappointed with the quality of them considering I nearly spent £100.00 on just 2 products with such terrible quality. I went to start a return but I could not as they were sale items however, when I purchased these it never stated that I could not return these products. As a costumer it is against my statutory rights to not allow me to return items that I am very unhappy with as well as not clearly state that sale items are non refundable.

Desired outcome: I should be very grateful to you if you would provide me with an immediate refund as I spent a lot of money on the 2 products. if I knew I could not have returned the items I would not have purchased them.

Read full review of Fashion Nova
Hide full review
How to file a complaint about Fashion Nova?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Fashion Nova. Make it specific and clear, such as "Incorrect Order Fulfillment at Fashion Nova" or "Fashion Nova Refund Not Processed".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as product quality, customer service, shipping and handling, return and refund policies, or any other relevant aspect of your interaction with Fashion Nova. Mention specific transactions, including order numbers, dates, and any communication with the company. Clearly articulate the nature of the issue, steps you've taken to resolve it, and the company's response or lack thereof. Explain how this issue has personally affected you, such as financial loss or disappointment.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Fashion Nova. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Fashion Nova.

Overview of Fashion Nova customer experience

Fashion Nova has received numerous complaints from customers regarding delivery delays, poor quality products, incorrect sizing, and non-existent customer service. Many customers have reported receiving damaged items or items not matching the product description on the website. Some have also claimed that their orders were not delivered at all, and when attempting to reach out to customer service, have received no response. Overall, the negative feedback regarding Fashion Nova's products and service has raised concerns among potential customers looking to purchase from the company.

Frequently asked questions (FAQ) about Fashion Nova

Expand Collapse all
How can I contact Fashion Nova, a popular fashion brand, for inquiries or support?

Looking to contact Fashion Nova? Dial 1-800-866-0286 or +1 800-222-1811 to connect with their customer support team. Reach out today for assistance with your fashion needs.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Fashion Nova contacts

Phone numbers

1800 866 0286 +1 (800) 222-1811 More phone numbers

Website

www.fashionnova.com

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.