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Fashion Nova Customer Service Phone, Email, Contacts

Fashion Nova
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4.1 7318 Reviews

How responsive is Fashion Nova's customer service?

70 Resolved
1630 Unresolved
Very poor 🤒
We don't know much about how Fashion Nova handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Fashion Nova and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Newest Fashion Nova reviews and complaints

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8:36 am EDT
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Fashion Nova I will never order from Fashion Nova again. NEVER SENT MY PACKAGE EVEN THOUGH THEY SENT TRACKING INF

Shop with caution! Ive sent over 4 emails with NO response, called and left voicemails with NEVER getting a response, my bank actually even called and they transferred her to some shop in the mall in Florida? She wasn't happy. I even tried getting ahold of them on Instagram and they BLOCKED AND DELETED my comments just simply asking about my order. I had to dispute them with my bank because I placed an order on Jan. 15 to get this jumpsuit that would be perfect for my birthday in a few months and got a bra along with it because I needed one with the type of jumpsuit it was. Anyways, they took the money out that same day and then a few days pass and still no tracking info even though they claim 2 day shipping... so I try emailing them asking if there was a problem or what is going on? I never hear anything back, but later that day on Jan. 18 they send out shipping and tracking info. I was just happy to finally have the chance to track it and its on its way! They said it was scheduled to be delivered Jan. 21. Jan. 20 came around (Friday) and at 9pm they email me saying "oops out of stock here is a $21 refund on this gift card, just use code during checkout" and let me remind you... the jumpsuit I purchased was 29.99 ALONE... plus I paid for the 12.99 bra and the $6.00... but they only want to give me $21.00? I thought it was weird hey sent me tracking and shipping info that stated that the jumpsuit was in it? So I went to check on their website and the jumpsuit was STILL in stock in EVERY size... so I was thinking maybe it was a glitch and somehow they messed up. SO stupid me, I order again trying to get that dang jumpsuit and used the gif card they "refunded" me with and also paid EXTRA and $6 shipping just in order to try to get the jumpsuit again that they said was out of stock... So I order it and some boots to go along with it because I figured mine as well order something else too since i'm ordering and they have their $6 shipping fee and also this "string me along" bodysuit I saw last minute that i fell in love with. I placed that order and was excited! AGAIN the day before my shipment was supposed to be here they sent an email not even saying it the jumpsuit was out of stock but just refunding my money on a gift card without any reason given... and AGAIN it was only $23.00 when the jumpsuit is $29.99 plus $6 for shipping! I was furious at this point because they don't allow "cash back" only refunds on gift cards so you are forced to purchase through them again, and thats how they get you and then you have to pay extra $6 for shopping costs. When my package did finally come... the two out of three items were there (because they just wanted to refund me for the bodysuit) and those two items were the WRONG SIZE! It even stated on the receipt (which I have pics of and wish I could post) that the size in the bodysuit was XS and size 5.5 in the boots... AND guess what their policy is on bodysuits?!? NO RETURNS OR EXCHANGES NO EXCEPTIONS. SO. I ordered an EXTRA SMALL and received an EXTRA LARGE, there is literally no way I could fit that and now am stuck with a $22.99 bodysuit that I can't wear, return, or exchange because they messed up on their part, even though it clearly states XS, they just failed to read the receipt correctly. AND want to know another funny thing? On the tag of the body suit it CLEARLY states $12.97, but I was charged $22.99? I don't know what they are doing, but when I noticed that my jaw dropped. They literally sold me a bodysuit originally priced $12.97 IN THE WRONG SIZE for $22.99! Like HOW CAN THEY DO THAT?! And for my boots? They are a 6.5! Which they kind of work, but are not fitting enough to where I would be comfortable wearing them out. Then the fabric on the heel of one of the boots has glued seemed and & it's coming apart? I paid $52 for poorly made boots... and I am so worried the heel will break in half if I actually wear them for an extended period of time... I just am so so upset and dissapointed with Fashion Nova and my first time trying to purchase from them. ALL I wanted was to look cute for my birthday, but Fashion Nova failed to deliever my items.
After trying to email and call them, like I said earlier I finally tried contacting them on Instagram and asking them on there what was going on, and they just kept deleting any of my comments asking about my purchase and then blocked me. So I tried on my old account to ask again why they did that and SAME thing. Very unprofessional on their part, and I believe if you are going to try go operate a business dealing with other peoples hard earned cash, then you NEED to listen to your customers and TRY and WANT to help them, not delete their comments and block them when they simply want to know about their order because no one will email or answer the phone. I just am so disappointed!
You may get your stuff, you may not... and if you do it may not even be the right size and you may not be able to return it. SO the risk is yours. I just know I will NEVERRRRRRRRR order or spend my heard earned money on Fashion Nova ever again because they can't simply run their company properly for their customers. Hope the best to all... and happy smart shopping!

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12:00 am EST

Fashion Nova Mixed Experiences with Fashion Nova

As someone who loves to stay trendy and experiment with different styles, my experiences with Fashion Nova have been quite mixed. While the selection is vast and the prices are affordable, the delivery process has been a major letdown. I placed an order for shoes a while back, and to my dismay, the delivery is still pending. The delay has been frustrating, especially since it was my first order with them. I've been considering exploring other options due to this disappointing experience. Hopefully, they can improve their delivery services to match their trendy fashion offerings.

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7:22 am EST
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Fashion Nova Amazing company

FashionNova is an amazing company. I have ordered from them twice... a total of 10 items. 5 each order and I have not been overly disappointed. All items looked exactly as they were pictured. Only issue I had was one of the dresses I received fit more like an XS then a small. But it fit my younger cousin beautifully and she was super happy to take it off my hands. Overall it wasn't enough of an issue to waver my 5 star rating. I love fashion nova and will continue to do business with this company.

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Is Fashion Nova legit?

Our verdict: Complaints Board's thorough examination reveals Fashion Nova as a legitimate entity with notable strengths. Despite a 4% resolution rate on customer complaints, which invites a closer look, Fashion Nova stands out for its commitment to quality and security. Clients considering Fashion Nova should delve into its customer service record to gauge compatibility with their expectations.

Fashion Nova earns 91% level of Trustworthiness

Perfect Trust Endorsement: Fashion Nova achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Fashion Nova. The company provides a physical address, 7 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Fashion Nova has received 26 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

A long registered date for fashionnova.com can be seen as a positive aspect for Fashion Nova as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Fashion Nova's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Fashionnova.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several positive reviews for Fashion Nova have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Fashion Nova and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Fashionnova.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Fashion Nova has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 4% of 1700 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Fashion Nova protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  1. Pros
    1. Trendy Styles: Up-to-date with latest fashion trends.
    2. Affordable Prices: Competitive pricing for fashion-forward items.
    3. Size Inclusivity: Wide range of sizes for diverse body types.
    4. Fast Shipping: Expedited delivery options available.
    5. Frequent Promotions: Regular discounts and deals for shoppers.
  1. Cons
    1. Fast fashion sustainability issues
    2. Limited size inclusivity
    3. High product turnover, variable quality
    4. Copying designer trends & styles
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Fashion Nova Fashionnova is great for me

I love that Fashionnova gives different varieties of clothes and also the good quality of the clothes always got me back at their website. Till today, I had been buying from them for more than 3 years. And also kudos to their accurate display of clothes measurements, I would know which fits me and what not. Although the time factor is an issue, as most of the items on stock are usually stated to be shipped out for 7-14 days, I had to wait for 3 weeks. Other than that, Fashionnova is great for me :)

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Fashion Nova A shootout to fashion nova for delivering my skirt!

Usually, online shops doesnt care about shipping at all and items are usually wrecked when it arrives your households. Fear not though, ordering here in fashion nova will turn things making the bad happenings into good. An evidence is the my order, a skirt, two of them actually that arrived in my household just 3 days after payment confirmation. I could say that they handled the products well and no defects has been scouted. Thanks for the great job you did, as thanks, I will order some more later.

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Fashion Nova Love Them

I was skeptical the first time like I stated but now they are my go to site for anything from basics like tshirts and jeans or an outfit to go out. Now they have a kids line. I can't wait to shop for my daughter. The only time my shipment was delayed was Labor Day weekend because they had a huge sale. But they did communicate with you and let you know. Everything came and fit great! Love their clothes especially for the price because they always have a WORKING discount code. I've never paid for anything full price from FashionNova.

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Fashion Nova Wide variety of products

I was finding for a pure black jeans thatll fit my size and to my dismay, nothing came up when I searched the net. Luckily, my friend told me about fashion nova and she says that it has a diverse choice of women apparels. So quickly tried it and looked up my desired item. It was there! The size that fits me. I was really excited and quickly went to pay thru their online payment stuff. It was quick, thankfully. Right now the jeans Ive ordered is on its way to me and probably will come by tomorrow. Will keep this post updated. Thank you fashion nova!

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Fashion Nova Curvaceous and Fabulous

Shapely women should never worry about not getting the perfect clothing for them because Fashion Nova has tops, jackets, rompers, dresses and more clothes that plus size women can wear. It is hard to find tops for someone as curvaceous as me but when I got Jacqueline Chiffon top in royal blue, it was just amazing. The keyhole back is a tease and the side ruched detail separates this top from the usual shirt. I live in Canada and I got my item after five days as promised. I have found the shop for me and that's Fashion Nova. I will keep coming back for more!

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Fashion Nova Terrible

I wish I can give them 0 stars for the customer service. I placed an order and an old address automatically was entered when I used Apple Pay. I contacted fashion nova immediately. I asked them to edit my address they were unable to. So I asked them to cancel the order and I'll just reorder. They refused to cancel my order or even try to work with me. They sent my items to the wrong address. I even called the carrier to edit address they told me if fashion asked them to they can. Fashion nova told me no. They are to big of a company to not have Better customer service.

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Fashion Nova Great site

I bought a wedding dress, which turned out to be too small. I don't want to bother with returning anything, which I don't really bother with any site. It's not a particular problem with this company, I just don't bother with any other site. I'm grateful they had this dress (a long sleeve, high neck, open back, long, sequin wedding dress, the Ameera Dress), but I need to purchase a larger size. I will keep both dresses. Tracking my package was super easy. Navigating the site is easy as well, I can find my product easily. Size range and availability is great! Super accessible fashion for a great price. Again, very thankful to have found this dress after years - yes, years - of searching. Very pleased with packaging. I would recommend this site to family and friends.

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Fashion Nova Keeping my game real

Let's say they know what there doing because I live in a small suburban country town where every one wants to be who they cant be and turns out all my friends wanted to try to be like me and Fashola nova helped save my style because they keep me wearing amazing quality at fair prices and staying unique and not giving up my unique sense of style that everybody loves weither it's at home or traveling abroad and complete stranger ask me about my outfit I'm never shy to tell people where my gear came from and usually most of my outfit is a fashion nova inspired outfit. Only complaining I can do is sometimes rompers or jumpsuits are made weird and I hade to take them to a seamstress cause they have had to much material in weird places. Other then that as long as you know your sizes in store I e never had issues ordering my same size dead on online with them and fitting amazing.
Thank you for keeping this Nana looking stunning and having ppl questioning my age all over the world.

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Fashion Nova So glad I purchased from FashionNova

At first I was very skeptical of ordering from here because of all the bad reviews they have. But they have such cute clothes, I wanted to try it out for myself. I was very nervous at first but I still had some hope. I made two separate orders, one with a little bit more items than the other. A shipping label was created for both not even 12 hours after placing both orders. They were both in transit about 1 day later and the next day they both arrived at my location. Everything fit me pretty well and to my liking so that was great. Both packages arrived super quickly also. I can say I am very happy to have ordered from fashion nova, the quality of clothing is good, shipping is fast, and I look great in my new clothes!;)
The reason for me making two separate orders was because I wanted to try out two different sizes in jeans and I didn't realize I should've done that the first time around!
But that wasn't a problem at all.
I live about an hour or two from L. A where they are shipping stuff from so maybe that's why I didn't have a problem with shipping. I had a great experience and I think people should try it out for themselves before going based off of reviews. You never know.

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Fashion Nova I NEED MY MONEY BACK AND PARCEL TO BE SHIPPED!

[UPDATES 23/05/2018]
Fashion Nova is a scam.
Even all website with review functionality give us Consumer Alert! Saying that they are trying to artificially inflate the rating of their business (http://take.ms/ElRXb and http://take.ms/PQuZQ)!

They are thieves. They stole my money and do not want to send it back.
Here's a thing.
Ladies, if you are in the same situation as I am then start a fight.
- I purchased items and they were in stock.
- Payment (MY MONEY, REAL MONEY, $$$) went successfully.
- I recieved CONFIRMATION that my parcel is on it's way.
But little did I know that after that I will receive notification saying "OOPS, you're items out of stock we will give you an e-giftcard".

Now, Fashion nova, I want to ask you:
1. IS IT MY PROBLEM THAT I PAID AND WAS NOTIFIED THAT I WON"T GET MY ITEM DUE TO YOU BEING OUT OF STOCK WHEN THIS ITEM ON YOUR SITE IS MARKED AS AVAILABLE?
2. WHY WON'T YOU SEND ME THIS ITEM ONCE IT IS BACK SINCE IT'S YOUR FAULT?
3. WHO TOLD YOU THAT I'M YOUR INVESTOR? WHO ALLOWED YOU TO TAKE MY MONEY WITHOUT ANY PERMISSION?
4. WHEN THE F... WILL I GET FULL REFUND ON MY CREDIT CARD BACK?

After tonns of attempts to talk with their customer service, they told me that they started MONEY REFUND process (http://take.ms/hL5kF and http://take.ms/rr8ml), but in reality they did not do anything. How did I know that? I went to my Bank and provided all information I had about this situation, they said that they wil take care of that. And they did. I got my refund AFTER 5 WEEKS from the moment "Fashion nova is a scam" company told me so.

But you know what's funny?

Fashion Nova returned not all of my money back as a refund! And meanwhile they sent me a message saying that the proceeded all refund (http://take.ms/p3h2pI)! THEY EVEN CALCULATED THE AMOUT TO BE REFUNDED! (http://take.ms/J4DyI). Instead of the overall sum they had to pay me they paid only $27.98! Where is my $5.59?
SCAMMERS! SCAMMERS! SCAMMERS!

I NEED MY MONEY BACK.

I'm sick and tired of these frauds. We need to SUE THEM. And institute CLASS ACTION on the grounds on ILLICIT ENRICHMENT.
So everyone, who got suffered from Fashion Nova - send a message to my lawyer's email ***@gibsondunn.com along with description of what happened with a theme "Fashion Nova Class Action".

[UPDATES 19/05/2018]:
Fashionnova sold items that were not in stock and instead of giving my money back decided to issue me a f. Gift card. I told them that they cannot use my money if they won't ship the items I PAID for.

I placed my order (#[protected]) on March 13,2018 - take.ms/31iq1
I did several attemts to contact them - all faild. And only after I posted my review about Fashionnova not giving me my money back, not wanting to return my money, and after I contacted my Bank to return my money back in accordance with the sum, they returned my money. AND NOT ALL OF THEM!

That's insane!

Several times Fashionnova lied to their customers:
1. They told me that refund has been proceeded on March 17 (http://take.ms/Q3HUP) but it has been done only on April 26! http://take.ms/h2PBP
2. Instead of the overall sum they has to pay me back $33.57 (http://take.ms/vFP0i), but in reality they refunded only $27.98! Where is my $5.59?

Listen all Fashionnova customers - that is a true scam. I suggest you to not shop there and just go to some trustworthy websites.

But if you in the same situation as I am now - call the police and tell them that you faced illicit enrichment and let police do it's job.
Go to your bank and show all information you have. They will help you.
And you have the VOICE to speak out. To show everyone that Fashionnova is a true scam.

[UPDATES]:
I placed my order (#[protected]) on March 13,2018 - http://take.ms/31iq1
They told me that my order has been shipped on March 17,2018 - http://take.ms/6D796
When I asked fashionnova about my parcel being stucked somewhere without any movements they told me that everything's ok and I can track my parcel %put_a_name_of_any_tracking_websites%. Which of course I did, but what I saw shocked me:
-my parcel has not even had a pre-shippment info by the time they declared they shipped my order to me (which was March 18), instead it was made on March 20 - http://take.ms/y8v5g.
And today is March 27 and no movement has been done yet! - http://take.ms/iXS6h

And what Fashionnova has on their site is absolutely a bllsht - http://take.ms/QPHTc
I made my order almost 14 (!) days ago and it has not been even shipped to me yet!

And no proof about my money to be refunded has been given to me as well. And I am not their investor and they have no rights to keep, use or balckmail me with my money. This can be considerd as illicit enrichment.

Ladies and gentlemen, this is a legit case for which Fashionnova can be sued.

I will keep all of you updated as much as possible.

===========================
[03/18/2018]
Hey there Fashionnova
You sold me items and then told me that they are not available anymore. You gave me no choice in replacing these items, because placing 2 orders requires 2 times shipment. You said that you issued me a gift card with the amount of money that I PAID you already, which i don't need.

I do not need your giftcard, I need my money back. You are not a bank that can keep my money on your bank account. You have no rights to keep my money. You don't provide a good you return money back.

If you don't have these items and if you would never ship them to me than I don't have any reason to keep MY MONEY on your bank account.

I am not an investor.

So I demand my money to be returned. Provide me with full refund for all items that were never shipped to me to my bank account stated in the order. Otherwise I will see it as a illicit enrichment and will sue you.

Best regards,
Your ex-customer
(order number - #[protected])

P.S. To all customers that saw Fashion nova PR campaign on Instagram and so on (thanks Cardi B for promoting such a $#*!ty company as Fashion nova really is) - DO NOT BUY IN FASHION NOVA. Think twice! All of these items are created in Chine so there is a very big chance that you will see the very same items on other websites. Moreover, do not believe photos on their website. Their items never look like that. They also delete all 1, 2, 3-stars reviews.

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Fashion Nova Fashion Nova's got a very cool website for their collections

Fashionnova's got a very cool website for their collections. I love how easy it is to order from this shop. Their goods are pretty satisfying, too. I'll definitely recommend this to friends and colleagues.

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L. Leannon
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If I could give a negative stars I would. It is insane to me that they do not provide a refund back to the card yet make you pay for return shipping. Fashion Nova wants to issue me an E-Gift card yet I can NEVER find anything on there that fits properly. I spent 300+ trying to find the perfect graduation dress for college because I did not get a graduation during the pandemic. The policy is not stated ANYWHERE that they do not provide refund's except for when you look it up. How am I supposed to find things I like while spending MORE money to have to send them back & not even get my money back. Disgusting customer

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T. Doyle
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I always heard awful things about fashion nova but I saw some pieces constantly being advertised to me via social media and *** so I thought let me try it. my first fashion nova order was for halloween costumes and I spent upward of 400 dollars for the order. I got all my items they were mainly ill fitting but got the job done so I was happy, but then I decided to order a bodysuit and a dress which was around 120$, but he delivery was taking so long so I just decided to be relax and wait but then 2 1/2 weeks pass and I go to check on the status and I seen it said delivered so I reached out to fashion nova. the worst customer service I ever experienced they offered no help and had me go back and forth with carrier until it was determined my package was stolen. which then I reached out to fashion nova with them telling me they won't do anything about it and they don't do anything about theft. Even though they put fashion nova in bold letters on the package so obviously someone is gunna know and be able to steal it unlike others brands that just put promotional stuff on the inside of the package. so I lost my money got no help no product and what's worse is they asked me to reorder it without even credit, but I found the same products on amazon for away cheaper actually arrived and didn't put on blast it was clothes inside to steal. WHAT EVER YOU DO DONT ORDER FROM THESE SCAMMERS FOR ALL I KNOW THEY COULD HAVE PEOPLE ON THE STRRET TAKING PRODUCT BACK.

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E. Konopelski
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I ordered my items on April 20, 2023. Its May 1st and the tracking was still saying in transit. As soon as I contacted fashion nova to get an update the carrier updated it today saying delivered on the 25th at 6:00pm and that I signed for it. I was home all day and didnt receive anything. Fashion nova shipped my item along with other items with LSO delivery. I never received my package and said it was delivered after I filed a complaint. I paid 87 dollars in items and didnt get anything and fashion nova is ignoring the issues. Beware ordering because you might not get it.

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A. Schowalter
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They dont even deserve one star they supposedly delivered my order today at my front door the order was nowhere to be found. I tried contacting them via chat no response and a friend when I told them a about the *** they pulled even found 2 numbers to reach them by and theyre automated voices claimed they do not handle online order disputes and to contact the useless help center. I am livid, incredibly depressed and beyond disappointed I want my stuff or a full refund! I doubt I will get either though.

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Fashion Nova I was looking for an affordable dress to go with my black heeled boots for a party on the weekend and I was so glad

I was looking for an affordable dress to go with my black heeled boots for a party on the weekend and I was so glad that my friend recommended me this shop. I got two dresses for my budget and they were lovely.

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B. Schowalter
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The fact that they refuse to reimburse your original payment method and only provide you with a gift card feels like theft. They should not be able to do that. That should be illegal.

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A. Conroy
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was a loyal customer of *** for many years and for the most part loved what I ordered. This past order I made I received a bikini "Cozumel Thong 2 Piece Bikini - Mocha" and it was defective. *** care stated that without even seeing the piece they know it's not defective and that the straps are adjustable. They stated this a second time after I sent another frustrated email that THIS one they sent, although it is supposed to be, is not adjustable and the straps were sewn in place one side only giving a couple of inches of strap. Which is completely unwearable. Even when I reassured them that I don't want a refund and I'm completely fine with sending this defective one back for a new one they refused. Terrible customer service that costs you a loyal customer. I wouldn't risk ordering from them ever again.

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J. Carroll
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Yall I buy from this store like 1 every 3 years. *** is ridiculous. Like really terrible. The whole business is honestly, and atp its a real TURN OFF you have to literally jump through hoops just to contact customer service, The stuff doesnt come on time and had a crazy odor. With that being said I left a Reviews for all my items including the ones I didnt keep. (Bcus of ***, ***, & material and ultimately so ppl know) i noticed they havent posted any of the negative one. as for the items I didnt keep, I had to pay for a return label from them. The price for that literally goes up with every item You include in ur return. I think I paid $7or$8. (This had to be paid separately) After all of that I still didnt get my money back INSTEAD. I got a STORE CREDIT a week and some change later that I DIDNT ASK FOR nor do I want. I truly have no inclination of shopping with them.. mind you FN and *** get their stuff from the same suppliers. But *** customer service is ON POINT! From beginning to end . & they give YOUR RIGHTFUL option of refunding to original payment method OR store credit

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A. Keeling
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Terrible customer services. Terrible conlmpany. All the bad reviews are true.

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Fashion Nova Unauthorized billing on checking account

Unauthorized billing on checking account. One of our debit cards was hacked. Will speak with Chase fraud dept. and put a hold on the unauthorized charge. Then have said card replaced. Any updates and I will inform.

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L. Hayes
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Gave me store credit as a refund so that i can use it to buy more of their horrible material clothing that does not fit. I never consented to getting store credit. They refuse to give me my money back. Beware of this store. They took $105.46 from me and are keeping it.

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A. Stehr
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I ordered over $200 worth of clothes. They said it was delivered 4/20/23. I was home all day and no one knocked on my door. The picture that was captured by the delivered person was not my address and now fashion nova is not trying to give me my money back. They kept saying it was delivered but its not my address. The address they took a picture of, that house is under construction. Fashion nova keep saying they investigated it and its proof but if you investigate it then you know its not my address. I want my money back!

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J. Lindgren
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I will NEVER order from these people again. They. HIRED this fraudulent company call LASERSHIP to deliver our clothes I nearly spent $200.00 for and tbe idiots never delivered my items yet they stole them and put that they delivered them. I personally paid Lasership a visit all to be told they lost my clothes and they will post on the site that they lost them. I contacted Fashion nova again all to be sent the SAME REPETITIVE EMAIL. My packaged shows delivered and they dont accommodate anyone when it shows delivered. So Im at a lost of $200.00.

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M. Beahan
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SCAM! I ordered and waited 3 weeks and have not recieve anything. They gave a tracking number that shows no movement. For 3 weeks it shows "awaiting carrier pickup". I contacted them through email and they kept assuring me its on the way. When I ask if the items I ordered was in stock, they answered "yes". What is the problem with them taking 3 weeks and havent even ship yet?

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Fashion Nova I was so worried because I needed to buy a silver dress for a party last weekend and I don't know where to go

I was so worried because I needed to buy a silver dress for a party last weekend and I don't know where to go. Good thing Mary recommended me this shop. I got my order delivered extra early to make it for the event.

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J. Terry
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Dont waste your time. If an item you ordered comes damaged its a hassle to prove that they came damaged and get a remedy in your favor that doesn't leave a bad taste in your mouth.

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C. Pacocha
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Was charged over $33 of taxes on a $56 balance. There is no way. I reached out to customer service for clarification and received a horrible dismissive response. I have emailed several times regarding being over charged. The taxes are never correct. I sent proof and still were told that they charged me correctly.

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L. Armstrong
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Literally the WORST customer service and most asinine return policy I have ever encountered. If you are going to buy fast fashion, save yourself the headache and order from ***.

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A. Moen
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I read other bad reviews about Fashion Nova but tried for myself only to find out they were true! They make claims of delivered merchandise that has never been received. Their delivery company is unreliable & unprofessional. And the complaints about customer service are true as well. They are quicker to take your money then be concerned about the deliverance of the purchase. This is nothing short of robbing the patron.I would never shop with them again unless you want to be the next 1 star reviewer.

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Fashion Nova I ordered a dress which turned out to be a little bigger then expected

I ordered a dress which turned out to be a little bigger then expected. Nice material. Came in under 2 weeks. I do not have anything bad to say. I have placed another order, excited to see how the next order turns out.

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Fashion Nova With Fashion Nova, I get quality clothes for affordable prices

With Fashion Nova, I get quality clothes for affordable prices. It's like the best of both worlds. They give out discounts and sales, too. I love that their delivery service is so convenient, I don't need to worry about my purchases.

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Fashion Nova Fashion Nova never fails to please me with my purchases and their delivery services

Fashion Nova never fails to please me with my purchases and their delivery services. I bought my friend a hoodie for her birthday. It was a lovely fit and of top quality, too. It was also decently-priced.. She loved it, by the way. Your shop is a blessing.

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Fashion Nova In-depth Review

Website Design and User Experience: The website design of Fashion Nova is sleek and modern, making it easy to navigate and find what you're looking for. The user experience is smooth and seamless, with fast loading times and intuitive menus.

Product Range and Variety: Fashion Nova offers a wide range of products, from trendy clothing to accessories and shoes. They have something for everyone, with options for different styles, sizes, and occasions.

Quality of Products: The quality of Fashion Nova's products is generally good. While some items may not be as durable as higher-end brands, they are still well-made and stylish. It's important to read reviews and check the materials before making a purchase.

Pricing and Value for Money: Fashion Nova offers affordable prices for their products, making it a great option for budget-conscious shoppers. The value for money is excellent, as you can find trendy and fashionable items at a fraction of the cost compared to other retailers.

Shipping and Delivery: Fashion Nova provides reliable shipping and delivery services. They offer various shipping options, including express delivery for those who need their items quickly. The delivery times are generally accurate, and the packaging is secure.

Customer Service and Support: Fashion Nova has a responsive and helpful customer service team. They are available to assist with any inquiries or issues you may have, and they strive to provide prompt and satisfactory resolutions.

Return and Exchange Policy: Fashion Nova has a straightforward return and exchange policy. They accept returns within a certain timeframe and provide options for refunds or exchanges. It's important to review their policy before making a purchase to ensure you understand the terms and conditions.

Social Media Presence and Influencer Collaborations: Fashion Nova has a strong social media presence, with a large following on platforms like Instagram and TikTok. They frequently collaborate with influencers, which helps showcase their products and keep up with the latest trends.

Sustainability and Ethical Practices: While Fashion Nova doesn't heavily emphasize sustainability and ethical practices, they have made some efforts to improve in these areas. They have introduced eco-friendly collections and have committed to reducing their environmental impact.

Overall Shopping Experience: The overall shopping experience at Fashion Nova is enjoyable and convenient. With a user-friendly website, a wide range of products, affordable prices, and reliable customer service, it's a great place to shop for trendy and affordable fashion.

How to file a complaint about Fashion Nova?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Fashion Nova. Make it specific and clear, such as "Incorrect Order Fulfillment at Fashion Nova" or "Fashion Nova Refund Not Processed".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as product quality, customer service, shipping and handling, return and refund policies, or any other relevant aspect of your interaction with Fashion Nova. Mention specific transactions, including order numbers, dates, and any communication with the company. Clearly articulate the nature of the issue, steps you've taken to resolve it, and the company's response or lack thereof. Explain how this issue has personally affected you, such as financial loss or disappointment.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Fashion Nova. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Fashion Nova.

Frequently asked questions (FAQ) about Fashion Nova

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How can I contact Fashion Nova, a popular fashion brand, for inquiries or support?

Looking to contact Fashion Nova? Dial 1-800-866-0286 or +1 800-222-1811 to connect with their customer support team. Reach out today for assistance with your fashion needs.

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Phone numbers

1800 866 0286 +1 (800) 222-1811 More phone numbers

Website

www.fashionnova.com

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