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In late Nov. '25 I ordered a high spec 3L storm jacket bundle and received a softshell summer jacket.
Now mid Jan. '26; numerous calls, chats and emails later and all avenues of customer support thus far appear automated and/or designed to obstruct resolution.
BS seem unwilling to honour their returns policy and I doubt their intention to provide refund.
Will not let this one go as it's a +$200 expense and they should have the opportunity to make right on this or be accountable for not doing so.
Claimed loss: 199.94 pounds sterling (GBP)
Desired outcome: Full refund and coverage of return costs i.e. issue of return shipping label.
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I got this after over a month of pursuing my complaint and shows what you're up against when dealing with Baerskin:-
Hi Mike,
Thank you for providing the photographs. After reviewing them, it appears that the item in the tag is SoftshellSummer – Black, M, which matches the item you ordered:
BÆRSkin 3L Stormshell Jacket – Black, M
BÆRSkin Tactical Hoodie Winter, Hunter Green, M
Since this aligns with your order, no return is required. If you believe there is still an issue with the product received, please let us know specifically what seems incorrect, and we’ll be happy to assist further.
Thank you for your patience and for sending the photos—they really help us verify the details.
Kind regards,
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