BAERSkin Hoodie review: Shocking customer service: incompetence and/or contempt?

I got this after over a month of pursuing my complaint and shows what you're up against when dealing with Baerskin:-

Hi Mike,

Thank you for providing the photographs. After reviewing them, it appears that the item in the tag is SoftshellSummer – Black, M, which matches the item you ordered:

BÆRSkin 3L Stormshell Jacket – Black, M
BÆRSkin Tactical Hoodie Winter, Hunter Green, M

Since this aligns with your order, no return is required. If you believe there is still an issue with the product received, please let us know specifically what seems incorrect, and we’ll be happy to assist further.

Thank you for your patience and for sending the photos—they really help us verify the details.

Kind regards,

Additional Warning! Something this rotten inevitably attracts vermin.

Scammers are parasitising Baerskin complaints boards.
After posting the above complaint I was contacted via Complaintsboards' personal messaging by someone claiming to be a senior rep from Baerskin asking me to DM them on Whatsapp to arrange my refund.
This involved trying to get me to set up a Lemfi money transfer account with a password which they provided.
Needless to say they are about as genuine as Baerskins' commitment to customer service.
If you're reading this you are likely already in the process of having your consumer rights violated by Baerskin but be be careful not to fall prey to overt criminality.

According to your agent it would appear that what the manufacturers consider a soft shell summer jacket is marketed by Baerskin as a 3Layer storm jacket.
Whether this is confusion or misrepresentation, the fact remains that I am over $200 out of pocket and will have to pay another $20+ since there is similar confusion/misrepresentation surrounding your returns policy.
Clearly, from the many other comments on this site this kind of frustrating and time consuming experience is insulting and exploitative to the customer.
Personally, I'll wait to see how long the refund process takes before resolving as to whether 'incompetent and contemptuous' is a fair summation of the Baerskin experience.