BAERSkin Hoodie review: Having trouble getting customer service to communicate, I only want to exchange items for different sizes. ( 1 comment)

Orders placed 11/29/25 & 11/30/26
Contacted customer service 12/26/25 asking how to exchange 5 items for one size smaller on each item. The rep said it is no problem and to send the size info and they would gladly make the exchanges at no extra charge. As of today 1/12/26 I have sent 12 messages with the sizes needed, my address, phone number and email. After the first communication they have gone silent, no responses at all. The end of January is the cut off for Christmas exchanges, time is of the essence. The products seem good, but their customer service has a long way to go.