The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Decoro Upholstered Sofa / Sells cheap offshore-made furniture at a huge mark-up and doesn't stand behind their products or warranties

1 Canada

I purchased a Decoro Upholstered Sofa from Decorium, along with a leather recliner chair. After waiting FOUR MONTHS for these items to be made and shipped from China, they arrived. The chair had a flaw in the leather, but Decorium wouldn't do anything about that. Since then, the chair has basically fallen apart - the arm has separated from the chair seat part. It is very poor quality. However, that is not my biggest issue.

The sofa I purchased was manufactured by Decoro and had a "lifetime limited warranty" on the frame, guaranteeing it would be free from defects in materials and workmanship with normal use. I assure you that we do not use the sofa for more than its intended purposes, but the wood frame is warped quite severely, resulting in the centre of the sofa sitting about an inch and a half lower than the sides. The sofa is caving in.

The warranty booklet says that to make a claim, you need to go through the store, so I contacted Decorium. They no longer sells Decoro products, I was told (and further research tells me they went out of business last year). I asked if, as a matter of goodwill, Decorium could do anything to help me out. After all, I paid more than $1600 for this microfibre sofa which I'm sure cost them only a very small fraction of that.

I was unable to speak to a manager and told plainly that Decorium could not absorb the cost of the repair. I understand that the manufacturer has gone out of business, but doesn't Decorium have an interest in taking care of their customers or at least ATTEMPTING to make them happy? Apparently their goal is not to earn the loyal trust of satisfied customers, but to take their money and run.

If you are a potential customer, I would now recommend that you do the same. After all, if a huge Decor Emporium, as they see themselves, cannot "afford" to take care of their customer, why would you want to give them your business? This is not the first horror story I've heard about Decorium not standing behind their products.

Od

Post your comment