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ReelShort
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1 5 32 3 ReelShort
ReelShort Customer Support Above Average
17 Resolved
15 Unresolved
53% of 32 complaints were resolved
ReelShort resolves 53% of negative reviews, earning a moderate customer service rating. Addressing half of complaints leaves room for dissatisfaction and reputational damage. ReelShort should improve complaint resolution, invest in resources, and train staff for better success.
53% of 32 complaints were resolved
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Overview of ReelShort customer experience

ReelShort, a video production company by Crazy Maple Studios, has been receiving numerous complaints from consumers. Customers have reported poor communication, missed deadlines, and low-quality work. Many have also expressed dissatisfaction with the company's customer service, citing unresponsive staff and lack of accountability. Additionally, some clients have claimed that ReelShort's pricing is not transparent and that they were charged more than initially agreed upon. Overall, the negative feedback suggests that ReelShort has significant issues with delivering quality services and meeting customer expectations.

ReelShort complaints 32

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Newest ReelShort complaints

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7:17 pm EST
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ReelShort Paid but still can’t watch the episode

So today, I.e. on November 23, in India, it was showing that you can pay ₹599 and can watch 20 episodes without any adds for 7 days. But I still can’t watch the episodes without the add. I’ve made the payment but I don’t know why is the provision not being available . I was watching The Double life of My Billionaire Husband.

Please look into the matter as I’ve paid the full amount already.

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6:16 pm EST

ReelShort My 7day ad free that I paid for was not awarded to me

Hey I just paid for a deal on reel short 7days ad free and I’m still getting ads can y’all please fix this or refund me my money because I watch y’all short shows everyday so I figured why not pay but now it’s like y’all took my money and I still have to watch ads so unfair. Can y’all please fix this problem or refund me my 5.99 in the most early time frame I honestly thought I would get what I paid for but I see now I got nothing but adds

Claimed loss: 5.99$ that was paid for with my debit card

Desired outcome: I really want my 7days ad free like I paid for or for them to refund me my money back I work to hard to me stole from please and thank u

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10:02 pm EST
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ReelShort The double life of my billionaire husband

I paid money to watch the full story of my fave story but why after watching 1 episode it says again that i need to pay again imagie P 278 for 1 episode.Thts too much i paid the amount coz i thought i can watch the whole series with tht amount.It says 278 is equvlent to 500 coins the story is jst 85coins but y after paying it i just watch 1 episode thts scam.

Claimed loss: 278 pesos

Desired outcome: 278 pesos

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Neñalou Delmoro
, US
Nov 20, 2023 3:20 pm EST

Hi I wanted to make a complain I paid 299 pesos and I cant even watch 1 episode. Please give back my money

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Cheryl Silveira
, US
Nov 16, 2023 5:38 pm EST
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I agree! I am pissed! Misleading. I paid $20 bucks and within 10 minutes it said I was out of coins. I wrote the company and am going to contact my bank to stop payment. These people are ripping us off! SCAM!

Is ReelShort legit?
ReelShort earns 100% level of Trustworthiness

SAFETY NOTICE: ComplaintsBoard has analyzed ReelShort and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 100%.

ReelShort has received 3 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Crazymaplestudios.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows ReelShort website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Crazymaplestudios.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up ReelShort and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Crazymaplestudios.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from ReelShort.

However ComplaintsBoard has detected that:
  • We found that the technical contact email address for ReelShort is a free email address, such as Gmail or Yahoo. This could be a sign that the website is not a legitimate business and may be engaged in fraudulent or malicious activities.
  • The use of a free email address for contact on crazymaplestudios.com may be a red flag indicating potentially unreliable or fraudulent activity.
Our Conclusive Verdict: After a thorough evaluation of this company, we highly recommend doing business with them. Our assessment shows that they are trustworthy, reliable, and committed to providing a safe and secure experience for their customers.
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1:16 pm EST
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ReelShort Bonus doesn’t unlock episodes

I downloaded reelshort app on friday 10th November 2023 and I was claiming my bonuses and doing my daily task to collect bonuses. The app claims that the coins and bonuses can unlock episodes but after doing my daily tasks for extra bonus they didn’t work to unlock more episodes.

So gutting as I am just on the last few episodes of “the double life of my billionaire husband” which don’t allow me to watch ads to unlock the episode for free.

Desired outcome: Would like to actually have my bonuses unlock episodes

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Nerece Hinds Wilson
, US
Nov 30, 2023 1:06 pm EST
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How can I replay episodes?

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Beverly McGouey
, US
Nov 24, 2023 10:50 am EST
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I am upset with the bonuses, I went on it today it said I had 1075, but when I did the bonus for the day it went down to 915 Whats up with that? Also the story ended without an ending.If this is not fixed I will delete it.

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10:32 pm EST

ReelShort Reelshort app

I purchased Reelshort on November 7,2023 at 10:15am to watch a Reel

The double life of my Billionaire Husband to watch for 7days ads free, well after I paid for it the reel stop playing,. I would like a refund please.

Here is the information you'll need.

My Purchase was made from

New Leaf publishing Inc. on Google Play.

Order number,

GPA [protected]

Order Data Nov. 7,2023 10:1510 am CST

Item one time purchase (Reelshort)

Claimed loss: Price$5.99State Sales tax $0.37Local Sales tax $0.12Total $6.48Paid with Visa 2903

Desired outcome: Please refund

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Update by Elbra Drain
Nov 07, 2023 10:34 pm EST

Thank you

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9:21 pm EST
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ReelShort ReelShort App

This morning. Sunday November 5, 2023, I paid for 500 coins for ₽463.44 ($4.99), which ONLY GAVE 1 MINUTE OF VIEWING THE "MOVIE," and says I have 31 coins remaining. What the heck is this stupid app and whose bright idea came up with this crap?! THIS IS A RIP OFF! I don't know who the developers think wants to watch 1 minute reels rather than a movie in its entirety, but MOST people want to watch it from start to finish. Some of us are not of the generation that gets bored with things that require our attention for longer than a minute or two. This is the most ridiculous app I have ever had the misfortune to see.

Claimed loss: 500 "coins" for $4.99 + tax

Desired outcome: FULL REFUND!!!!

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2:19 am EDT
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ReelShort app stopped working

I am trying to watch a free add, it is not working. I also want to watch another episode, the app stopped responding. October 23, 2023 at 2:14.

Desired outcome: Want my service reconnected

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2:13 pm EDT
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ReelShort Watch ads for free content

I am not given the option to watch any ads to unlock the next episode for free. I originally had the app for two days and on the third day I was forced to use coins to unlock the next episode. So I deleted the app in hopes it was a glitch. I even waited a few weeks. I just redownloaded the app and I am still not able to watch an ad for free access to the next episode..

Desired outcome: I would like to see that the watching an ad option is available ALWAYS! Don’t advertise an app as free IF you watch the ads, but then take the ads away. No longer a FREE app.

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p3rson
, US
Nov 12, 2023 1:05 am EST
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Same thing happend to me

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12:42 am EDT
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ReelShort Coins

I bought more coins to watch the short reel about Sebastian klien with the husband of two lives. It said that the 500 coins costed $4.99 but it’s almost $50 I want my money back! I bought the $4.99 because it’s cheaper but it’s expensive and I was over charged! I wanted to finish the first reel I did because it got interesting but I ran out of options for the day I was not able to watch an ad to watch it for free. I was expecting to get charged $4.99 not almost $50!

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Update by Jazzyg6700
Sep 06, 2023 9:41 pm EDT

I saw the app on Facebook and I wanted to give it a try. I downloaded the app. I seen that I can watch an ad after every video was done to watch for free. I got very invested in the story of my husband with two lives with Sebastian klien and Natalie. I wanted to purchase only 500 coins for $4.99 to go fast till the end since the drama was getting interesting. I saw that the 500 coins was for $4.99 and I got charged $48.11. I’m not happy about this as I was wanting to spend $5 not $50!

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6:48 am EDT
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ReelShort ReelShort App

I'm getting an error of:

You seem to be using a proxy service. Please turn off these services and try again. For more help, please contact customer service.

1. I have no proxy services

2. I have tried uninstalling and reinstalling

3. There is no way to contact customer service. The ok button doesn't even work.

4. The issue has only occurred since the update.

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9:00 pm EDT
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ReelShort Coin cost

I decided to buy coins to keep watching the movie I purchased 1000 coins for 9.99 and was charged $30.88 instead. I would like to be refunded the difference as I would have never purchased if I would have been charged much more than the asking price. I below have attached the purchase history for date 8/27/23 and my banking charge that I was charged instead. Please get back to me.

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5:16 pm EDT
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ReelShort Reelshort app

I want to cancel my subscription. Too expensive and just way too much. Cancel it. Cancel. I wanted to cancel before the free trial was up. But u guys conveniently don't have a place on ur site to cancel. Ok well this is my 4th attempt to cancel my subscription. It was around July 21st. The first time I tried contacting u. I want my subscription canceled

Desired outcome: My subscription canceled

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9:08 am EDT
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ReelShort I was hooked on this "free movie" until.....

I was willing to watch the 1 minute episodes and the 2 minute game ads as I was hooked to see what happens at the end. Since this is advertised by Apple and Google as *free movies" I got to the last 5 episodes and couldn't wait to find out the ending only to find out you have to pay for the supposed free movie. I now will never know how the story ends. I've deleted the app as it's a rip off. Don't advertise something as free when it cost's at the end.

Thank you.

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Sue Shepherd
, US
Aug 30, 2023 8:28 am EDT
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I’m the same! Downloaded the app as the ad on Facebook said “no hidden costs” and “watch for free”. 5 from the end and they want £10 for each episode of a minute long! What’s the point! Total rip off. Deleting the app

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Carla Rosales
, US
Aug 13, 2023 11:46 pm EDT
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Feel the exact same as you. Wish would see the end of the store, going back to Whispers.

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7:31 am EDT

ReelShort Full of adds that are even longer and paying still isn’t an option

This is ridiculous. I pd 15 bucks for 1800 coins and can’t even get through one whole serious! In order to get through it u have to have over 3500 coins which is more than 30 bucks! That’s insane! Movie theaters are cheaper, hell even the streaming services have better prices! The books that go along with these stories are even cheaper! Get it together and stop scamming ppl! It should NOT cost that much for a 60 min story line! It’s not worth it! Free adds suck when they are just as long if not longer than each little 1-2 min video. U would spend 1.5 hrs watching ads just to get 1 hr of story line. Get it together REELSHORT BECAUSE RIGHT NOW YOU SUCK!

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2:13 am EDT
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ReelShort Adds

July 15, 2023. I waited a day to watch adds and it still says I have to wait another day. Meaning, I downloaded the ReelShort app on July 15 and now that it is past midnight on July 16 (it is currently 2:10AM July 16) it still says that I have to wait another day to watch more adds for free coins. Please resolve this issue and allow me to watch adds for free coins because I have waited the necessary time.

Desired outcome: Being able to watch adds for free coins as soon as possible

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Gksks
Kitchener, CA
Oct 05, 2023 12:54 am EDT

It's past midnight and it doesn't allow me to watch ads to unlock next episode

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ReelShort Real short real expensive

I was interested in just a quick show but instead all I got was a long experience with way to many adds. In many cases the adds are just as long as the short episode.
To avoid the adds I tried purchasing the coins or credits. That barely allowed me to watch one show.
Extremely disappointed.

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Princess Perez
, US
Jul 23, 2023 9:05 am EDT
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Wow shady to say give us a higher rating and we’ll be motivated to fix the problem. 🤦🏼‍♀️

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J Hundley
, US
Jul 09, 2023 7:52 am EDT
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Well that was a shady response. “Give us a high rating even though we don’t deserve it so we can trick more people into the same bad experience that you had.” Would be a more honest way to say it.

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ReelShort Don’t bother unless you want to pay more than a theater

Literally you only get 1 minute or play time, then you have to watch an ad. You only get 15 ads a day or you have to pay. I thought the whole reel was the coin amount, paid $4.99 and only got to watch about 6 parts. Complete waste! Then if you make it to the end of the pasta the last few parts are pay/coin only. Complete scam!

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ReelShort Just-no

The ads are about half as long as the clips (60 second clip, 30 second add). Once you get near the end you MUST pay to see the ending. Acting is ok, story is ok, but predictable, add time stinks, watching all those adds just to get to the end and have purchase the ending is what made me decide to delete the app. Bleh, do not recommend.

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ReelShort Sucked in then can't finish

You get sucked into a story. I didn't mind the ads. But I have to pay to finish the last 4 scenes of the story? There's no way to do more ads. You have to pay to finish the story after getting invested. Guess I'll never know how it ends. I feel so cheated. If this were to change I would have given 5 stars. Right now I wish I could give 0 stars.

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ReelShort Not worth it

You get 30 sec videos with 20 sec ads in between each episode, so lame, they are making a ton of money on ads and they can’t make the video longer? The story’s have terrible actors but the plots are okay. I had to delete the app I got Netflix, Hulu, HBO and more that I pay for no ads. I would rather pay that then watch 20+ ads to finish the story out. So disappointed

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