Brazzers
Reviews and Complaints

Upon first signing up to brazzers, I cancelled my membership so it would not rebill. A month later it rebilled anyway, so I figured whatever, I'll get a another month. I cancelled again. Another month rolls around I see another bill. This time my brazzers account is definitely dead, so I contact the company which handles brazzers payments, and they tell me I am being billed for "brazzersbox.com" which I have never heard of or logged into. They claim I accepted an agreement to be billed for both sites. They will not refund my money. I tell them they are stealing from me and they say sorry, have a nice day... It turns out that they have stolen $92 from me over a three month period. I have been billed for both sites since day 1.

I also signed up for the trial and then immediately upgraded to a month with Watch My Girlfriend. There's a lot of 'bonus' content that if you click on, takes you to sites that you then unknowingly pay for. I have so far been charged about $130US for a transaction that I only agreed to pay $41 for.

I'm extremely pissed with these scammers. I'm never paying for a porn site ever again.

Not happy at all with these ###!

The 1$ trail is a fraud. only grants access to 4 crappy videos I had no interest in watching. The website billing support sucks and doesn't respond. There is no communication email for contact to cancel. The only reason I could cancel is because I went to the billing processor website which i found on credit card transactions. They make it so hard to cancel. never again!

Greetings ?
Your member account has been cancelled.
Site name: www.brazzersnetwork.com
Site URL: http://www.brazzersnetwork.com
Member login: http://www.brazzersnetwork.com/members
Valid until: Thu 2011-Oct-20 16:45:44 EDT

They still charge me, they stole my money i cancel and got email tell me i cancel.
But they still charging me... Scam big rip off

There are many adverts for brazzers which feature rape, beating, forced sex and violence, obviously simulated, but this can only encourage certain people to carry out these acts, making them associate violence with sex.
surely this is wrong, please investigate.

i can not use my mobile device on the internet regardles of the provider ie opera mobile etc without going through this brazzermobile thing it dose not allow me to see many websites in their full state and links me upto pay to view content, this is unexeptable and i think ilegal to the best of my knolege.

As usual9for me) when considering a purchase that offers different payment plans - I chose the most efficient plan which was the 12-mo payment up front rather than the more expensive monthly fee. Upon completing a purchase through my cell phone for my cell phone (a mobile access website), I found that the video's due to an unknown reason will not play on my phone and immediately went back to the website and scoured it for more than half an hour attempting to find a means to cancel the account and get a refund. Finally, I had to get to a desktop pc and look up the website in order to email them and request a cancellation and refund. The terms and conditions said it would take no more than 2 days to get a response to any questions. Yet, it took an additional email and 3 days to get a response re my request. Within these responses were a simply stated 'due to terms and conditions you cannot have a refund, but we have gone ahead and canceled your account for you", I immediately shot back a a respectful reply, stating I saw nothing that stated it was non-refundable and was more than willing to come to a mutually beneficial conclusion to the arrangement, to no avail. A different billing agent responded, addressing me with an incorrect name, and stated again, the same as the first agent in an even more brief and terse manner. At this point, I emailed back immediately that I knew *where* they had been and was asking for *a copy* of them, at which point they opted to not even respond. Needing to complete my night at work I called once I got home in order to address the issue.
When I called in, I spoke with a man named Joseph who was pleasant until I asked for a supervisor, and he stated that supervisors did not get on the phones, when I adamantly insisted he stated he was the uppermost employee on the phone, and was only taking calls because they had an abundance of calls. I figured it wasnt worth the argument to poke holes in that statement and then explained what happened.

It was again reiterated that the T&C(terms and conditions) disallowed any refund as it states that the payments received are "protected" which apparently means - Non-refundable. And, that I should have saved the T&C when I got the confirmation page of my payment at that time if I needed to refer to them. I might add - that this purchase is made on a PHONE, with a little 2x2 screen you're supposed to read those 6pages of T&C.

I was once more adamant that this was a poor practice for a business and that I wanted a refund, offering that I was willing to accept a months fee as penalty for terminating the account as long as it meant I got the rest of it back (which would've equated to about $50.
Joseph asked why I wanted the refund and I stated it wasn't compatible with my phone - and he said the only way they could then refund is if tech support stated it wasn't compatible. So, I was transferred to Tech support and spoke with George, who supposedly ran off and fetched the same exact phone I have and found that it worked. Despite my explanations of the "black screen" I continued to get, despite the changes he suggested in the system on my phone - I was still denied a refund because, according to George "its compatible with your type of phone but apparently not your phone due to some unknown reason" and thus does not qualify.

I argued this logic - and was transferred back to Joseph - Who, again stated that he could do nothing and it was customer negligence that created this problem and he could do nothing, especially since they have over 6million viewers. I explained that I would not accept this and would take it to the next level and move on up from there as necessary including speaking with the BBB(better business bureau) and he said that they were fully accredited as necessary and that no rules or regulations had been broken but that I was welcome to call back in 15 minutes to speak with Chris, their supervisor.

I told him to please just give Chris the account information and my number stating that I was requesting a call. Joseph stated they do not make calls out and that I would only get the exact same response from Chris in regards to wanting my refund, before promptly wishing me a good day and hanging up.

I am blown away how ANY company can find this type of service acceptable. As seen in the emails provided, I could understand(maybe) if I were in the middle of my service not allowing a refund - but there is no logical reason besides manipulating circumstance to gain money that they would have for disallowing refunds.

Further - it took me almost four hours searching the website to not only find the terms and conditions again, but to find their ADDRESS for contact (which there are 2 different addresses and company names so its unclear WHICH you're supposed to use) in order to mail in complaints.

I have been at work all night and need sleep but will call back to speak with, Chris, this supposed supervisor who, according to Joseph wont speak on the phone - demanding my refund in full at this point.

My son signed up at this site for a trial for $1.00. However, he CANCELED his account and they have charged 29.99 to his bank account. Here is the problem. Many people do not look at the bottom of their page where there is a pre-ticked terms of service agreement and un-tick it prior to hitting the purchase button for the dollar trial.

I know from experience that these options are supposed to be unticked and it is the responsibility of the web browsing individual to check them to purchase additional products. Brazzers has this set up quite nicely to scam people into the $1.00 trial then getting extra cash out of them by presigning them up with ANOTHER of their websites. DO NOT, I repeat do not go to this site.

I spoke with a guy named Matthew(and recorded the conversation) who told me that he was the highest individual in their office, when he found out that I was recording the conversation and went back over everything he had said (since he tried contradicting himself) he changed his story quick.

I signed up for a membership at Brazzers.com. The charge was supposed to be 17.95/month. While I was filling out the credit card information, I noticed a small box with a check mark in it. The fine print next to the box said something about signing up for some other service for 27.95. I unchecked the box and continued. Two days later I am trying to get a cup of coffee at work, and my card is declined. I look at my account and there are a FEW charges from this company. There was a charge for 1.00 and, a charge for 18.30, and a charge for 27.95. I called the number listed on my statement. The person on the other end said that there was no way to refund my money. She said that they could give me the service. I told her that I unchecked the box, and she said that I had not. Complete insanity! I asked why it was 18.30 and not 17.95 and she said that my bank was charging me fees. I told her not possible, then she said that it was a "over sea's banking fee".

I called my bank next. They told me that the reason my card was declined is because they (my bank) closed my account for my safety. They said that fraud had occured on my account. I had to go to the bank and deal with that mess.

Brazzers.com is taking money out of their customer's accounts without permission.

Brazzers Support Services, dba brzsupport.com, Brazzers Reel Support Services, brazzersreelsuppor.com, and others) has fraudulently billed my VISA debit card for at least $120.85 in $39.95 monthly billings since December 2009. This same business apparently holds a slew of other similar business, dba many different companies who offer "billing services" to porno sites, music download sites and other questionable businesses.

At no time did I sign up for any of the billed services, and I don't even know what they are billed for. I think they got my card number when I signed up for a cut-rate music download site that promptly sold my e-mail address to SPAMMERS. Funny, though, since I do not recall ever giving them my CC number!

Brazzers Support
Gilboa Ltd, Unit 6, 15-17 Caledonian Road, PO Box 299, London N1 9DX
Cordiacon Developments Ltd (P.V) Unit 5, 15-17 Caledonian Road P.O. Box 206 London N1 9DX

www.brzsupport.com IP:
146.82.203.88

Administrative Contact:
Whois Privacy Protection Service, Inc.
Whois Agent ([protected]@whoisprivacyprotect.com[Who Is Domain])
+1.[protected]
Fax: +1.[protected]
PMB 368, 14150 NE 20th St - F1
C/O brzsupport.com[Who Is Domain]
Bellevue, WA 98007

The same IP is used for
brazzers
www.hubchargehelp.com

affiliated sites include a whole host of rip-off porn sites according to McAfee Advisor

I signed up to the trial membership and canceled the next day. However, when I was charged I was charged for a 3 month membership and subscribed to another account. When I emailed for support they avoided my questions and helping me. I finally called the 800 number and was told by the gentleman on the other line that I signed up for it blah blah blah. When I explained that I did not, he informed me that he could not help me and gave me another number but told me not to call because they were closed. I called [protected] and the women on the other line told me that I had selected to sign up for the 3 month membership. She said whether I cautiously did or didn't, I did. She said I should read more carefully what I agree to. WOW! I am really unhappy with their customer service. When I asked about being charged an additional $24.95 she said it was because I watched a movie on the brazzersreel website. Which I didn't. I asked for a refund and she said she couldn't do that but she could GIVE me more months. uh NO! I don't want anything to do with this company if this is the kind of business the practice. When I asked to speak with a supervisor or someone who can help me, she said she was the floor supervisor with no one above her. I don't recommend doing business with Brazzers if this is the type of customer service they provide.

basically i payed for a 2 day trial membership and cancelled before the date it was supposed to take out a full amount as it stated, it was suppposedto be the 2 day membership charge then if i didnt cancel, it would automatically take out 30 something pounds. i cancelled well before and it still took out the money, infact i checked my bank account online and the money for the 39.95 went out right after i payed the 2.00, i dont understand why this happened as i obeyed by the rules stated on the site and frankly i got ripped off! im not going to leave this unsettled and am waiting for the refund as this money should not have left my account.

My wife looked at our bank account on a Monday morning and saw that a company called BZZSMedia had charged our card a total of 92 dollars. I have no idea what this company is and am having trouble getting my money back. The charges are stuck in a pre-authorization status and you cannot file a dispute until the money has been hard posted.

I signed up for a 1 dollar trial with brazzers and they ran me all over trying to cancel that it took me about 2 weeks to complete cancellation. By that time i had been charged the initial 1 dollar aswell as 24. 95 twice and 39. 99 twice so i ended up paying over 130 bucks for a 1 dollar trial. It's a total scam. I was charged 24. 95 as the membership fee and 39. 99 to look at content. It is a scam do not go to brazzers.