Course Hero’s earns a 4.5-star rating from 1667 reviews, showing that the majority of students and educators are exceptionally satisfied with educational resources and support.
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Can't login
I am trying to login my account getting error of Bad Request.
I have a lot of unlocks available. guide me what to do now.
Please help.
Claimed loss: just help me login in
Confidential Information Hidden: This section contains confidential information visible to verified Course Hero representatives only. If you are affiliated with Course Hero, please claim your business to access these details.
The complaint has been investigated and resolved to the customer's satisfaction.
A Personal Warning About Course Hero
As someone who has been a part of the Course Hero community, I feel compelled to share my experience. Course Hero's business practices are predatory, taking advantage of students seeking academic help. The minimal preview access and lack of refund policy make it difficult to assess the usefulness of their documents. They capitalize on quick subscriptions without delivering substantial value. My interactions with Course Hero left me feeling disgusted and exploited. I urge you to be cautious and explore alternative study resources.
The complaint has been investigated and resolved to the customer's satisfaction.
Surprised about the current ratings. Very organized website
I love the UX and design of the website. It definitely feels a lot more trust worthy than others. I recently purchased the 3 month subscription and the only thing is that they have a lot of low quality documents, but they also have SO many Universities which is great for my friends are I that live in different states. I've already found a few unlocks that I used.
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Pros
- Extensive resource library
- Diverse learning tools
- Expert tutor access
- Customizable study plans
- Peer-to-peer learning platform
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Cons
- Content quality can be inconsistent.
- Subscription model may be costly for students.
- Potential for academic dishonesty issues.
- Limited utility without premium access.
Best Study Resource Available
Course Hero really helped me succeed with finishing my Master's degree. They had really helpful study guides and I frequently used the ask a question feature since most of my classes were online and my professors weren't always available in the evening. I was working full time and had a baby so the extra help course hero gave me to complete my assignments more timely was vital to my success!
Legit
The study guides helped me through my classes. As a student athlete, I had a tutor to help me too but I found this site extremely helpful because of their literature reviews. It helped me with 2 books we had to read in class. The study guides were legit too. The student uploaded material sometimes wasn't helpful because people upload random stuff but if you look for the right content, so helpful.
Saving my semester!
I love this product so much. It has literally saved my first semester at university. I was a bit skeptical about paying the annual fee since I am a broke college student but I feel like it has already paid off. I got super sick at the end of September and couldn't attend classes for 2 weeks so I fell behind. Thankfully I was able to find notes and documents related to my classes and used them to study.
Helped me get through college
I used course hero as a supplement to my learning because Lord knows I would not have done well without the additional help. I am one of those people who does not learn by hearing the professor teach it once. This app had pretty helpful study guides that I used - especially the literature reviews and they even had videos. It was worth it. At least I didn't have to stay back an additional year. Thank goodness!
Wonderful Customer Service
I am very pleased with CourseHero's services and customer support team. I pre-emptively signed up for course hero and although will be using it in the future was concerned about having purchased my subscription too early. I called and spoke to someone live with no wait time, and was given a full refund despite it being my mistake. Also having had a sneak peak inside of what I will be using down the line, I am pleased with the information they offer that pertains to the classes I am enrolled in. This kindness will not be forgotten!
Game changing resources
I was initially a bit sceptical but I always give any subscription based product a one month trial. In the case of Course Hero it really helped me to level up on my Math classes. I usually struggle in math and algebra so when I got into college I was having a hard time with the basic courses. A sophomore recommended it to me and I went through the algebra study guides and they help me to get an A in my class. I got the chance to ask questions to tutors online that I couldn't ask to my professor, since we're a big class and he doesn't have the time answer everybody's question.
Coursehero is vable platform for students seeking additional study resources and academic assistance
Coursehero is an excellent platform for students looking for additional study resources and assistance in their academic studies. The website offers a vast collection of study materials, including lecture notes, textbooks, and practice exams, from a variety of subjects and courses.
The availability of study guides, which are particularly helpful during exam preparation. These guides provide concise summaries of key concepts and topics, making it easier for students to review and understand complex material.
In addition to study guides, Coursehero also offers a question and answer section where students can ask questions related to their coursework. This feature is especially useful for clearing doubts and seeking clarification on difficult topics. The response time from other students or educators is usually quick, which makes the learning process even more efficient.
Another advantage of Coursehero is the ability to earn money by uploading study materials. This incentivizes students to contribute and help others while also earning some extra cash. However, accessing some materials on the website may require a subscription, which can be a downside for those looking for free resources.
Coursehero is a valuable platform for students seeking additional study resources and academic assistance. The wide range of study materials, including study guides and Q&A sections, make it an excellent tool for exam preparation. Students can also contribute to the community and earn money by uploading their own study m,aterials. However, the subscription requirement for certain materials may be a drawback for some users.
Course hero has been one of the companies that help students to get their assignments done on time by using tutors to
Course hero has been one of the companies that help students to get their assignments done on time by using tutors to assist students in the above mentioned. But recently, they have been involved in scamming and taking the hard earned money from tutors on the due date of withdrawal by closing their account and claiming for verification details sending automated emails that the reason for the closure is due to community security reasons. Recently, i had my account closed, sent the documents but so far, no response on the verification process. The account had done over $850. Would appreciate a feedback ASAP... Thank you.
Course hero is forfeiting money of their tutors by binding them in name of policy.This *** site only run to make money and they don't have any concerns about student's future.They got tutors all over the world, get work from them and forfeit their money after certain time and hire new one again. This company is running after breaking academic integrity because it only encourage student to copy paste content.This company is not affecting only student's life by implementing manipulating policies but also very bad for tutors as they don't pay them properly and they block many of tutors in a way whose amount is below $20 and non withdrawable and this is how they remove many of tutors in course of time to forfeit their money (as it's less than withdrawable amount and block many whose amount exceeds more than $200 or around after giving not genuine reason ) when they do it in bulk they get a lot of profit . This is how company is ruining future of students and also affecting tutors. I was also a tutor there for more than 4 years and when they filtered the process to gain profit, they remove me by saying that your timings of being online is not appropriate or your behavior which makes no sense as we don't directly interact with students.Well, in short this company is doing scam in very sharp and secret way.
I would put 0 stars if I could. DO NOT do business with this website. I had the same issue another customer had - I was lied to about the services I was receiving, they blocked access to several questions I was trying to gain access to which should not be happening, as I paid for full access, nearly every single answer to the questions on the site was WRONG, and to try to get help on something posted, you have to pay MORE for tutoring services, which is ridiculous. I also believe this site is a scam, and they pretend that they know the textbook and homework answers and then just give you a fake answer, clearly not done by professional tutors who are knowledgeable as previously claimed and they take your money while refusing to give you the services they promised. I contacted them and they did NOT refund me because I already "unlocked" things, mind you you can't see anything unless you "unlock" only to find that NOTHING was posted when unlocking. Then I reported all these false uploads and nothing was done, the false information to MISLEAD students is STILL posted, making many other students fall for this TRAP. This is absolutely a scam of a company, it should be taken down.
Horrible people to deal with. I haven't used their services in years and keep charging me.
Course Hero is running a fraud by not refunding people for services never rendered fully. They owe me money and I'm not happy with its awful customer service that is meant to give out generic statements. Please listen to your customers and refund them when you are obligated by law to do so.
I just started working here and so far I have NO complaints
I just started working here and so far I have NO complaints. I haven't been expected to help a student cheat, as a matter of fact, I routinely encourage them to do their own work. We'll see how it goes when it is time for me to get paid, but so far I've made about 15 dollars an hour, considering what I've made in the time I've spent working. Like I said, we'll see if they pay me what I've made so far when the time comes. If they do then honestly this is one of the best side jobs I've ever had.
I'd like a refund on the yearly subscription. I thought that I'd be paying $10 per month and could cancel anytime. I did not know that I would be paying $119 immediately. i tried to cancel but it didn't do anything. I am already having financial issues, i didn't want to add more. I saw that people have been complaining about the same problem as well. I will not be able to afford to pay for my rent now, because I’m under $0 and *** charges crazy fees. Being that we are in the middle of the pandemic, you would think they would do everything they can to prevent this. The service is not even how I expected. A particular document I looked at was inaccurate.
I was charge for services I didn't ask for after I cancel my account months ago. They used my other email account.
ZERO STARS - Don't waste your money! There is a reason they don't offer any type of refund, it is because they know their service isn't worth what they charge. I had $120 taken out of my account and within a few days I no longer had access to my subscription, all the documents were blurry again. When I contacted customer service, it took them a week to get back to me, by that time the assignment I needed help with was already due so I just had to wing it. Their response was for me to pay more money! The said you only get to view a few documents a month then you have to pay more to unlock them. Most of the documents are mislabeled and incomplete so you can look at 2 dozen documents before finding ONE that is actually useful. They are ripping people off. I had to file a claim with my bank. Once they were notified that I opened a claim, they immediately deactivated my account but still did not refund me! They charged me for a year, I only used it for a few days before realizing it was a waste, they refused to give a refund yet still deactivated my account >>>>> HORRIBLE COMPANY!
This is a good resource to have to assist with checking work and reviewing solutions. Be careful when you purchase, you only have so many unlocks and if you are not aware or paying attention you can use them up quickly. Also, the assignments provided are from students so some of the information was either off or completely wrong. You can looked at a partially blurred vision before you unlock to try to help make a decision if the paper is worth using one of your unlocks. I did have a somewhat bad experience but Maria worked with me and we came up with a fair compromise and I am thankful to her for that. Bottom line, know how many unlocks you have and try to use them wisely. -***.
This is a good resource to have to assist with checking work and reviewing solutions
This is a good resource to have to assist with checking work and reviewing solutions. Be careful when you purchase, you only have so many unlocks and if you are not aware or paying attention you can use them up quickly. Also, the assignments provided are from students so some of the information was either off or completely wrong. You can looked at a partially blurred vision before you unlock to try to help make a decision if the paper is worth using one of your unlocks. I did have a somewhat bad experience but Maria worked with me and we came up with a fair compromise and I am thankful to her for that. Bottom line, know how many unlocks you have and try to use them wisely. -***.
If i can give 0 star very fraud scam people. I just open my account and chose a 39.95 month bill that i though will help me to learn whenever i needed but unfornately if you exceed just to look for document you will get charge more. why is that i thought i already paid for my member. I want my money back . I just open my account and i want my money back,... please help BBB they are scammers trying to fool people that not right I purchased a $39.95/1 month membership in order to view the documents The entire website leads you to believe that once you "complete your membership for instant access", you will have "instant access to over 25 million documents". Nowhere does it state that even after you pay for a membership, you will have to earn "unlocks" to access the 25 million documents you were guaranteed to have instant access to! After discovering this "service" is completely useless, I requested a refund. WHY IS THIS NOT ADVERTISED? NONE OF THESE RESTRICTIONS ARE ADVERTISED. S
YOU STOLE MY INTELLECTUAL property ! You just let anyone upload and you do NOT regulate what gets uploaded. I spend so much time writing a paper and someone else uploaded my paper. You should NOT just let people upload stuff. ESPECIALLy not essays ! with the essay market out their and people taking stuff you should KNOW better. I hate you course hero . Please go die in a hole some where.
My husband had a Course Hero account back when he was in college and canceled in 2018 after he graduated. We are STILL being charge $119.40 annually, despite canceling the account and disputing the charge EVERY TIME. They will NOT remove our card and stop charging us. We even got new cards and somehow they updated to the new number without us doing it. I'm at wit's end. I don't want to get lawyers involved, but I'm not sure what else to do at this point.
This should be ZERO STARS! Buyer beware! Course Hero advertises a monthly rate of 9.99$ and then charges you $119.00 upfront for the entire YEAR! I signed up with them and after realizing the charge canceled, having been registered for a mere hour! They REFUSED to refund me only trying to sell me more products. After a lengthy process with PayPal I was refunded but be advised that this company utilizes business tactics that are deceptive and to STUDENTS!
Unjust and Unfair Treatment of Tutors
As a dedicated tutor who has actively contributed to the Course Hero platform since the onset of the pandemic, my gratitude for the opportunities it provides runs deep. Regrettably, I've observed that a significant number of tutors, myself included, have faced unwarranted bans for reasons that lack clarity and fairness. Rather than opting for punitive measures such as tutor bans, I believe there is immense potential for growth by directing efforts towards the improvement and refinement of their platform. This approach would not only foster a more supportive and constructive learning environment but also ensure a fair and just treatment of the tutors who contribute to the success of Course Hero.
Recommendation: I hope you will learn from us, former tutors, who have experienced unjust treatment. I sincerely hope that those in positions of influence within this organization take heed and learn from the experiences of us, former tutors, who have unfortunately undergone unjust treatment. Our collective journey as educators on this platform has been marked by challenges and disparities that merit careful reflection. It is my fervent desire that these instances of unfair treatment become catalysts for positive change. By acknowledging and rectifying such issues, we can collectively contribute to creating an environment that is not only conducive to learning but also fosters fairness, respect, and equality for all those who dedicate their time and expertise to the educational mission of this platform.
Furthermore, it is disheartening to note that the earnings of tutors, particularly those who have earned less than $20, are seemingly funneled entirely to the platform rather than being rightfully distributed to the hardworking tutors who have diligently contributed. This is especially concerning given the immediate banning of tutors, preventing them from accessing the fruits of their labor. Such a practice not only undermines the efforts of tutors but also raises questions about the fairness and transparency of the platform's financial policies. A more equitable system should be implemented to ensure that tutors receive their due compensation for the valuable contributions they have made.
The complaint has been investigated and resolved to the customer's satisfaction.
They cheat the tutors . They exploit them and didn't pay their hard earned money .
I , Ashrafun Nisa, worked for 17 days about 12 hours a day and earned $295 for solving 148 chemistry questions . I received helpful ratings from student. But on withdrawal, they disabled my account even after re-verification with 12 minutes(48 hours were given to do so) and wrote no payment will be given . This is how they work , they charge students to post questions but didn't pay that money to tutors for solving them and keep the account and money with themselves and then appoint new tutors . When you call on +[protected] , they say this is not tutor support. Just contact on [protected]@coursehero.com where they didn't even reply to your 100s of emails after unethically disabling your account .
I request to all tutors to file complain on Federal Trade commission against fraud in job \ employment section . Make students aware to not post questions there and tutors to not work on this scam platform . Make sure you get your money back . Extremely shameful . I am also preparing to file a case by visiting their office . We work to support our parents and financial needs and invest so many hours but this is so shameful and unethical .
Recommendation: Don't apply to work as tutors and students please don't post questions here
Don't you understand English. Why don't you write your name ? Don't you have name while working as support team ? Or do you feel shameful while cheating educators .
Being an influencer and daughter of a lawyer , I won't let this go so easily.
You will have to pay our hard earned money as well as compensation. I got in touch with 100+ individuals who faced the same issue .
READ IT CAREFULLY
MR JESS FROM TUTOR SUPPORT TEAM DISABLED MY ACCOUNT WITHOUT ANY REASON . I HAD DONE RE-VERIFICATION WITHIN 12 MINUTES OF PERSONA LINK PROVIDED BY MS EMILY FROM TUTOR SUPPORT TEAM. MY $295 ARE PENDING FOR WITHDRAWAL. I ANSWERED 148 QUESTIONS.
RE-ENABLE MY ACCOUNT AND LET ME WITHDRAW MY HARD EARNED MONEY.
I CALLED ON +[protected] AND SPOKE TO ANNA BUT SHE SAID THIS IS NOT TUTOR SUPPORT. WE ONLY RECEIVE STUDENTS INQUIRY. I HAVE THE RECORDING TOO.
So so unethical . Heights of shamelessness
My account was disabled because I violated something.
This is Mar Jhon F. Rosal, one of the CourseHero tutors. I would like to file a complaint as my account has been disabled, and I cannot withdraw the money I have earned after investing time and effort. I attempted to withdraw my funds, but unfortunately, I made a mistake by entering an incorrect number, which led to the disablement of my account. I reached out to the CourseHero support team via email, but instead of assistance, I received a violation notice. I am puzzled because they cited sections 2 and 3 as violations, which I believe I did not commit. My only mistake was entering an incorrect number during the withdrawal process. I have always worked diligently and professionally, so I'm unsure why this has happened to my account. Please, I request your assistance in resolving this matter.
Please let me know if you have any additional questions or need further clarification.
The complaint has been investigated and resolved to the customer's satisfaction.
Customer Services of Course Hero are DUMB as hell.
Unfair treatment of tutors: my frustrating experience with course hero
As a tutor, I recently had an experience with Course Hero that left me feeling frustrated and undervalued. I had answered a student's question with a complete solution, using my expertise in the subject matter to provide a thorough explanation. Despite this, the student gave me an unhelpful rating, which I felt was unfair and undeserved.
I reached out to Course Hero to express my concerns and ask how they ensure that students are actually using the answers provided by tutors. In response, I received not one, but two emails warning me about low quality answers and accusing me of violating their Honor code by posting unnecessary comments in the conversation thread with the student.
To make matters worse, the moderator then removed my answer without consulting a subject specialist to verify its quality. I was left feeling frustrated and disrespected, wondering if the moderator even had a basic understanding of the subject matter I was teaching.
After reading other reviews and comments about Course Hero, I realized that my experience was not unique. Many tutors have had similar experiences, with Course Hero removing or banning them based on unhelpful ratings from students. Meanwhile, students who don't rate tutors after accepting their answers face no consequences.
Overall, I believe that Course Hero's treatment of tutors is unfair and unjust. They deserve a zero rating for their lack of respect and support for the tutors who provide valuable knowledge and expertise to their platform.
THOSE students in Course Hero are nothing but DUMB. They use Course Hero not for learning or asking someone to teach them. They are seeking someone who can do the assignment for them!
CourseHero Review: A Useful Resource with Some Flaws
CourseHero is a website that offers a lot of resources for students who are struggling with their coursework. However, there are some issues that need to be addressed. For one, a lot of the assignments that are submitted are in broken English or are plagiarized. This can be frustrating for students who are trying to learn and improve their skills. Additionally, there are many uploads that don't have any answers or explanations, which can be very unhelpful for those of us who are trying to learn without cheating.
Despite these issues, CourseHero can be a useful resource for students who need extra guidance and direction. Sometimes, we get questions that our instructors can't answer quickly enough, and CourseHero can be a good place to turn for help. However, the recent changes to their pricing structure have made it less appealing for some students. Now, there are three payment options: pay $120 for a year, $60 for 90 days, or $40 per month. This is more expensive than some other similar services, like Chegg, which charges only $14.95 per month.
Another issue with CourseHero is that it can be difficult to find good quality work. You have to submit 10 documents to get 5 credits, which can be a lot for new students who don't have a lot of work to upload. And even if you do have enough documents, the quality of the work available can be very poor. This is especially frustrating for students who are paying a lot of money for the service.
Overall, CourseHero can be a helpful resource for students who need extra help with their coursework. However, there are some issues that need to be addressed, such as the high cost and the poor quality of the work available. If CourseHero can revise their pricing structure and improve the quality of their resources, it could be a great resource for students.
Course Hero Review: Inaccurate Study Guides, Missing Answers, and Terrible Customer Service
I recently signed up for the basic plan at Course Hero to help me study for my course. I was excited to use their study guides, but unfortunately, I found that they were not very helpful. The guides were filled with mistakes, and I couldn't trust the answers. I soon realized that the answers were posted by other students who were in the same boat as me. They just wanted to get free unlocks, so they posted whatever they could without checking the accuracy of their answers.
Another issue I had with Course Hero was that some of the answers were missing. I thought it wasn't a big deal at first, but it turned out to be a huge problem. You see, the basic plan only allows you to have 30 unlocks for the entire month. That means each unlock costs a dollar, and you don't even know what's in the documents because they're blurred out. So, you end up spending a dollar just to find out that 99% of the questions on the sheet don't have an answer. And even if there is an answer, there's no explanation for it. As someone who has been homeschooled, done online college, and is now doing another online degree, I can tell you that Chegg or Brainly are much better options than Course Hero.
To make matters worse, I didn't even know that the membership only allowed 30 unlocks. Once I used them all on empty documents, I contacted Course Hero to ask why there was a limit. Their response was very rude, and they basically said that they wouldn't give me a refund because I had used all my unlocks. I couldn't believe it! I had used my unlocks on empty documents with no answers or explanations, and they still wouldn't give me a refund.
In conclusion, unless you can hack their website and get the documents for free, I wouldn't recommend wasting your money on this stupid website. The study guides are filled with mistakes, and the answers are often missing. Plus, the customer service is terrible. Save yourself the trouble and use Chegg or Brainly instead.
Course Hero Review: A Total Waste of Time and Money
I gotta say, I'm not a fan of Course Hero. Like seriously, I wish I could give them a rating lower than one. This website is a total waste of time and money. First of all, they charge $25 a month or over $100 a year for their membership. And let's be real, most of their users are students who are already broke as it is. And what do they get in exchange for their hard-earned cash? Content that can be found anywhere on the web for cheap or even for free. It's a total rip-off.
Now, if you can't afford their membership fee, they offer an option where you can upload 10 academic documents in exchange for 5 document unlocks. But let me tell you, it's a long and tedious process. You have to wait for your documents to be approved, and even after you upload the required amount, they still ask for more. It's like they're never satisfied. And if you want to delete any of the documents you uploaded, you can't do it on your own. You have to contact their support team and explain why you want it taken down. And even then, they get to decide whether or not they'll remove it. It's ridiculous.
I was so fed up with this website that I decided to deactivate my account. But guess what? They won't remove my documents even after I deactivate. And to make matters worse, the website won't even let me deactivate! Every time I click on the deactivate button, it takes me to a 'page not found' window. It's like they're holding my account hostage or something. I contacted their support team, but they haven't done anything to fix the issue. It's like they don't care about their users at all.
Overall, I would not recommend Course Hero to anyone. It's a complete waste of time and money. There are plenty of other websites out there that offer the same content for free or at a much lower cost. Don't fall for their scam.
See? You're on the perspective of the students who are paying us tutors but look how they treated us as well? Isn't it ironic? While we, as tutors, strive to provide valuable assistance to students who are investing in their education, it's disheartening to witness how we, in turn, are treated. The unjust and unfair treatment we've experienced is glaringly evident. We find ourselves facing arbitrary bans based on reasons that lack transparency and fairness. Even more troubling is the fact that, for earnings less than $20, the platform seems to exhibit an unwarranted greed, denying tutors their rightful compensation. This not only raises ethical concerns but also calls into question the integrity of the platform's practices. As educators committed to the learning experience, we deserve better treatment and a more equitable approach to compensation for the hard work we contribute to the platform.
Course Hero Complaints 725
Tutor account and funds
Subject: Formal Complaint Against Course Hero for Unfair Business Practices Dear Course Hero, I am writing to file a formal complaint against Course Hero, an online educational platform, for what I believe to be unfair business practices. My name is [Your Name], and I have been a dedicated tutor on Course Hero Username: Meenakshi rawat Email...
Read full review of Course HeroComplaint against course hero for my tutor account
I am filing this complaint to bring attention to an unjust tutor account termination by Course Hero, a service provided by Learneo, Inc. This action has caused me significant professional and financial distress, as I am unable to access my account and retrieve funds totaling approximately $300. Background: I have been a contributor on Course Hero for over...
Read full review of Course HeroMy account
I have been using this account for approximately 10 months and have always adhered to the guidelines and policies set forth by the platform. Throughout this time, I have not uploaded any copyrighted materials, nor have I engaged in any activities that would violate the terms of service. I utilized the unlocks that were permitted each month, ensuring that I...
Read full review of Course HeroIs Course Hero Legit?
Course Hero earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Course Hero. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Course Hero has received 11 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Course Hero has registered the domain name for coursehero.com for more than one year, which may indicate stability and longevity.
Coursehero.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Coursehero.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Coursehero.com you are considering visiting, which is associated with Course Hero, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Course Hero website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
Coursehero.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Course Hero.
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to Course Hero. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Applying for a Job as a Course Hero Tutor
Hello Course Hero. I need to file a complaint about the issue I was applying to this job. Yet I get rejected due to their expired links to send persona verification and internet connection problems. They don't even care about anybody due to this issue. So I would recommend to help me immediately so that I can seriously work for the First Time as a Course Hero Tutor because I already applied a lot from different accounts with the same name of mine. But no response is what I get. Please help me at all cost. I hope you get this message as an consideration that you will help me. Thank You For Your Understanding.
Confidential Information Hidden: This section contains confidential information visible to verified Course Hero representatives only. If you are affiliated with Course Hero, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Urgent complaint regarding blocked phone number and inability to withdraw funds
I am writing to express my frustration and concern over an issue I am currently facing with my account. Recently, my phone number has been blocked, and as a result, I am unable to access my account or withdraw the funds I have earned. I have been a loyal contributor to Course Hero and have adhered to all the platform’s guidelines. However, this sudden...
Read full review of Course HeroMy tutor Acount
I was a tutor on coursehero. They asked for verification. The link was expired as soon as I clicked it. Fine. They sent another link. I uploaded everything they asked me to do. My account which was deactivated by then was activated again. My documents were verified thats why they activated it right. Then just before my withdrawal date I got an email saying due to verification issues your account is permanently disabled. I worked day and night answering questions. Students were also happy. Ratings were good. Then what happened? Seems like they are playing with our hard work. Atleast they could let us withdraw our money even if they want to close our account . This is a big scam going on I think.
Confidential Information Hidden: This section contains confidential information visible to verified Course Hero representatives only. If you are affiliated with Course Hero, please claim your business to access these details.
I dont think I'll ever get my earnings. They dont reply to your mails. Even if they reply that is completely out of subject, I wonder if they even read your mails carefully. It doesn't matter if someone dies or lives, they'll only send you bot replies. When they want you to work for them only then they reply to you causiously with full attention but once you serve your purpose they'll pay no attention to whatever garbage you send them. These people are fraudsters.
They haven't even read my mails properly. I dont know how many times I have to send them mails. Such an irresponsible behaviour towards their workers. Just cheating people. Give access yo my account for once and let me withdraw my pending earnings.
I have mailed you several times. Just check. And please dont send the bot replies of emails. I'm gonna send you one more. Lets see how you guys respond.
Stupid Rating System
Course Hero,
May I know your rating system or score for every subject matter the tutor has? Currently, I have three subject matters. They are Earth Science, Geography, and Geology. The highest was Earth Science at 100%. I already got numerous helpful answers in the past but it wouldn't go beyond 100% like 120% no matter how many helpful answers are. This morning, I got a single, right you heard it, a single unhelpful answer for Earth Science for the first time. Now, that single unhelpful answer dragged the rate of my subject matter from 100% to just 80% ?!?!?! What the heck is that?
What kind of rule is this?! We need to get 30 helpful ratings to increase our rating by 3% but a single unhelpful rating will drag it down by 20%!
Do you have a system where the helpful answer rating can be saved to compensate for the overall score of the tutor? Because this is just so unfair.
Claimed loss: I believe Course Hero won't do that.
Desired outcome: Restore my rating system and pay me.
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You're not helping and you don't understand the question. WHY is there a big leap or downgrade of subject rating in Earth Science from 100% down to 80%?! That's a 20% down rate for just a single unhelpful! And my overall rating which was 96% became 93%?! Don't you understand?! Your explanation is not concise and did not even address the problem. It's one unhelpful rating!
"For example, if you have 25/30 helpful ratings and you are credited today for one helpful answer, then you would still have 25/30 until the 5 unhelpful answers are no longer used in the denominator." - this is not clear!
Account deactivation
I am writing to bring to your attention some concerns I have regarding recent developments with my Course Hero account, and I appreciate your time in addressing these matters. My helpful rate increasedfrom 33.33%(improved since then) to 90% from last 3 months but after that for 3-4 question even I did correct also student rated it as unhelpful. how can...
Read full review of Course HeroViolation
On May 13, 2024, at 5:01PM, I have put on 14 days probation. The email stated that I provided an incorrect answer which is the question was 3 months ago. Then how they come up that I answer that I provided is incorrect while the client did not rated unhelpful. Please look into this. I have 93% rate so it is unfair for us tutor that you just put us on this situation.
Claimed loss: 20$ plus still on my account
Desired outcome: Please fix this and give me feedback soon as possible
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this is what my board looks like now.
This complaint has been resolved automatically due to user's inactivity.
Tutor Application - Identity Verification
Good day!
Last April 17, I applied as a tutor and completed the first part of the application. Then comes the second part which is the identity verification using a third-party website, Persona. The Persona link was provided in an email sent by the Course Hero. The email says I can click the link and proceed to the identity verification within the next 48 hours. Fifteen hours later after my receipt of the email for the second part of the application, I clicked the Persona link but it says the link has already expired, only to find out that said link was only valid for 24 hours contradicting the 48-hour instruction by the Course Hero. How misleading it was.
Desired outcome: To demand justice, I am now requesting for a new Persona link in order for me to finish my tutor application.
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This complaint has been resolved automatically due to user's inactivity.
Good day. I am complaining about my unpaid earnings as an online Tutor.
In this season of giving, please give me a favor.
I am begging you with all my heart. Please help me withdraw my earnings in my account. I have problem on my phone verification until now the company said. But they have not taken action instead they sent an email to me saying I have violations which for me is impartial since I know I have not.
I have sleepness nights and starved days just to cater my tutees' needs, and I know I deserve the remuneration I earned from them. But I know, you are a just and a fair team who truly supports your tutors, I believe. Let me be one of them.
I am still hoping that you will send me a positive response.
Here is my related data:
Account: [protected]@gmail.com
Phone Number: +[protected]
Thank you very much. You just don't know how it means a lot to me.
Claimed loss: I have not claimed my $277.00 earnings.
Desired outcome: I would like to be paid full with my earnings.
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This complaint has been resolved automatically due to user's inactivity.
File
I have uploaded notes from my university which has been asked to remove it immediately by the lecturer. All the notes i got from my university which actually i need to ask from consent from the owner since it are made for only university students. I have accidentally uploaded few notes from my university into course hero and now i really need to remove before there are action from the top level management of the university. I have asked course hero to remove but there are still no action has been taken yet. I really need to remove all of the documents from my account as soon as possible.
here's the link to the file:https://www.coursehero.com/file/194087019/HRMP-1-compiled-modules-Midtermpdf/
Please I need a response from course hero urgently
Claimed loss: here's the link to the file:https://www.coursehero.com/file/194087019/HRMP-1-compiled-modules-Midtermpdf/Please I need a response from course hero urgently
Desired outcome: I really need to remove all of the documents from my account as soon as possible.here's the link to the file:https://www.coursehero.com/file/194087019/HRMP-1-compiled-modules-Midtermpdf/Please I need a response from course hero urgently
This complaint has been resolved automatically due to user's inactivity.
account was banned
I used to login into my course hero account through my mobile and laptop through college wifi . how can you decide that i gave my account to another person which is a violation of rules.By showing this as an unusual activity, how can you block my account.
I got only one violation till now that is also for an incomplete question posted by a student.
My helpful rate is also not too low. then how my account is revoked. If any mistakes or violations I have made unknowingly I will rectify my mistakes.please help me with this.
Now why account is terminated from prohibition and I am also have helpful rate of 33.33%.Before I got only message that my account is in prohibition now I see that I am not able to answer any more further questions on course hero.Without any proper reason why account is revoked,For the poor answer you could have given me a warning, but I got a violation for the poor answer.
Please resolve my issue.
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Thank you for your service.
My account temporarily disabled
My account was temporarily disabled and I received email from course hero for identity verification and I did the identity verification and mailed them that I have done my verification. But till now I have not received any response from the tutor support. Now, I can't withdraw my balance amount. Atleast tell me that my account either re-enabled or permanently closed.
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This complaint has been resolved automatically due to user's inactivity.
Tutor account disabled
On the 3rd of March, my tutor account was suddenly disabled. I was trying to verify my identity but the verification link they provided is not working. It says VPN detected but I am not using any VPN. I've been sending a lot of e-mails but they do not reply.
Please help me re-activate my account. I just want to withdraw my earnings. Thank you
Desired outcome: Please re-enable my tutor account.
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This complaint has been resolved automatically due to user's inactivity.
Request to reinstate tutor account, address pending earnings, and express concerns regarding account closure
First and foremost, I want to emphasize my deep disappointment and frustration regarding the closure of my tutor account. I firmly believe that the decision was unjust and based on incorrect grounds. The notification I received mentioned a violation of rights, yet no specific rights violation has been brought to my attention. This lack of clarity and...
Read full review of Course HeroTutor account of course hero
I have been working with Course Hero for one year. Last week traveled to Saudi Arabia for religious purpose (Umrah). There, I had to shave my head. I logged in to my Tutor Account from there. Next day, I got an email stating "Hero tutor account that violates our Terms of Use. To ensure the integrity of our platform for students and other tutors, your...
Read full review of Course HeroMy earnings
I earned 208 dollars using course hero. They said due to some violations, they are revoking my account. But they didn't pay my earnings. This is the second time they doing this to me. They said no payment obligations are required. I want my earnings. Once the account is disabled , we cannot access the payment option. The account email is [protected]@gmail.com.
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My name is Sriram, a coursehero tutor.
I am working as tutor on this platform from last 4 months and getting students satisfied with my work and has a very helpful rating of 93%.
I gave only geniune and correct answers and didn't copy paste from any other sources.
But still the platform banned my account which is an example of pure dictatorship.
I have 200+ dollars in my earnings. I request Coursehero to pay my earnings.
Here are my details for verification:
1. Full Name - Sriram
2. Email id: sriramav699@gmail.com
3. Mobile number - +[protected]
I have got no reply from coursehero when I have mailed from my gmail used in my tutor account. It's a very shameful act from coursehero.
Kindly pay my earnings otherwise I will take a legal action against the platform for exploitation of the tutor and not giving their earned salary.
I mailed to tutor support team so many times. But they aren't responding. Such a fraud team, they are not responding to tutors. I want my earnings back.
Payment not received
Dear [CourseHero Support Team], I hope this message finds you well. I am writing to bring to your attention an issue I have been experiencing with my CourseHero account, and I respectfully request your assistance in resolving it. Last May 2023, my CourseHero account was unexpectedly blocked, rendering me unable to access the platform. Despite several...
Read full review of Course HeroRecovery of my tutor account
I have been a tutor in the website Course Hero for more than 2 1/2 years. Recently I was dispelled from the service just because I was in a foreign visit. The authorities of this platform misunderstood that I have given my account for someone else as I opened my account during my foreign visit. My location has changed and this has caused me to receive a mail asking to verify my identity using my Indian mobile number and valid id card. But I failed to do it in the time frame because of the unavailability of my Indian mobile network. When I managed to get the code from Course hero, I have crossed the time limit and exceed 12 hours than time frame. I have mailed them saying my desperate situation and implored to reinstate my account back. But, they adhered to their strict illogical claim. Please take necessary action upon this and help me to recover my account. I have to obtain 50 dollars as a remuneration for my service. I need to get that amount too.
Claimed loss: 50 dollars want to recover my account back
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This complaint has been resolved automatically due to user's inactivity.
About Course Hero
One of the key features of Course Hero is its extensive library of study materials. The platform has over 25 million course-specific study resources, including notes, study guides, and practice exams, that have been uploaded by students and educators from around the world. This vast collection of resources covers a wide range of subjects, from math and science to humanities and social sciences.
In addition to its study materials, Course Hero also offers a range of tools and features to help students improve their learning experience. For example, the platform has a Q&A section where students can ask and answer questions related to their courses. This feature allows students to collaborate with their peers and get help with difficult concepts.
Another key feature of Course Hero is its 24/7 tutor support. Students can connect with a tutor at any time of day or night to get help with their coursework. The platform also offers personalized study plans and progress tracking tools to help students stay on track and achieve their academic goals.
Overall, Course Hero is a valuable resource for students looking to improve their academic performance. With its vast collection of study materials, collaborative features, and personalized support, the platform provides students with the tools they need to succeed in their courses.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Course Hero. Make it specific and clear, such as "Unauthorized Subscription Charge by Course Hero" or "Difficulty Accessing Paid Resources on Course Hero".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Course Hero. Mention specific issues such as problems with account access, billing disputes, content quality, customer service interactions, or any other relevant concerns. Include dates, any communication with the company, and the nature of the issue. If you attempted to resolve the problem, describe the steps you took and the responses received from Course Hero. Clearly articulate how this issue has personally affected you, whether it's financial loss, time wasted, or frustration experienced.
5. Attaching supporting documents: If you have any screenshots, receipts, emails, or other documents that can support your claim, attach them to your complaint. Be cautious not to include any sensitive personal information that could compromise your privacy or security.
6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Course Hero. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service improvement, or an apology.
7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that all the information provided is accurate, clear, and complete. This will help others understand your situation and increase the chances of a satisfactory resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against Course Hero on ComplaintsBoard.com.
9. Post-Submission Actions: Following the submission of your complaint, keep an eye on your ComplaintsBoard.com account for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution process.
Overview of Course Hero complaint handling
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Course Hero Contacts
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Course Hero phone numbers+1 (888) 634-9397+1 (888) 634-9397Click up if you have successfully reached Course Hero by calling +1 (888) 634-9397 phone number 0 0 users reported that they have successfully reached Course Hero by calling +1 (888) 634-9397 phone number Click down if you have unsuccessfully reached Course Hero by calling +1 (888) 634-9397 phone number 0 0 users reported that they have UNsuccessfully reached Course Hero by calling +1 (888) 634-9397 phone numberMedia Contact+1 (650) 454-0742+1 (650) 454-0742Click up if you have successfully reached Course Hero by calling +1 (650) 454-0742 phone number 0 0 users reported that they have successfully reached Course Hero by calling +1 (650) 454-0742 phone number Click down if you have unsuccessfully reached Course Hero by calling +1 (650) 454-0742 phone number 0 0 users reported that they have UNsuccessfully reached Course Hero by calling +1 (650) 454-0742 phone numberChief Operating
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Course Hero emailssupport@coursehero.com100%Confidence score: 100%Supportchcustomertest@gmail.com100%Confidence score: 100%Supportchsupport@coursehero.com100%Confidence score: 100%Supportipe@coursehero.com100%Confidence score: 100%Supportagrauer@coursehero.com94%Confidence score: 94%Executivedmca@coursehero.com91%Confidence score: 91%Legal
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Course Hero address1400 Seaport Blvd., Building B, 2nd Floor, Redwood City, California, 94063, United States
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 05, 2024
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