Overview of Course Hero customer experience
Course Hero is a popular online learning platform that offers study materials and resources to students. However, the platform has been plagued with numerous complaints from consumers. Many users have reported that the website is unreliable and often fails to deliver the promised services. The platform has also been accused of charging exorbitant fees for its services, which many users find unreasonable. Additionally, some users have reported that the website is difficult to navigate and that the search function is ineffective. Overall, Course Hero has received negative feedback from consumers, and many users have expressed their dissatisfaction with the platform's services.
Course Hero complaints 691
Keywords
account tutor platform email violation rating support video earnings answer site terms of use money resources documents hard work work membership unlocks websiteNewest Course Hero complaints
Replied
Disabled my Course Hero Tutor Account
On Nov. 23, 2023 i received on email from course hero saying i need to do ID verification check saying that course hero identified unusual activity on my tutor account that violates their Terms of Use. To ensure the integrity of their platform for students and other tutors, my account has been temporarily disabled. I follow the steps given in veryfying my identity then at the same date, Jude of course hero support team responded that my account was already re enabled. I was able to use it. Then the next day, Nov. 24, 2023 suddenly i can't access again my account. Then an email from course hero was sent saying i need to do ID verification check again. So i did the process again but this time there were no response from the support team.
Thank you for contacting us through Complaints Board. I can understand your frustration regarding the disabling of your Tutor account. I recommend reaching out to our Tutor Support team for any questions or concerns you have regarding your closed account. Our Tutor Support team is the best and only team that may assist you regarding your account with Course Hero.
To reach out to Tutor Support, please do so at tutor-support@coursehero.com and we will be happy to assist you there.
All the best,
Support
Replied
Remove my uploaded documents
I have uploaded notes from my university which violates the copyright regulations. All the notes i got from my university requires consent from the owner since it are made for only university students. I have accidentally uploaded few notes from my university into course hero and i really need to remove before the university takes any action. Please assist to resolve this matter. Thank you!
Thank you for reaching out to us through Complaints Board. If you have not already please contact our Customer Support team at support@coursehero.com in regards to the removal request of any content. They will be best able to assist you at this time.
Warm regards,
Support
Replied
Yearly charge
I wanted the monthly subscription and the charge me for a whole year. when I asked to be refunded for the year and just charge the monthly charge, I was told because I use the website they could not do the refund. Of course I use the website I thought I was getting a monthly charge that we could be canceled any time. I’ve use this platform for a very long time, and I am so disappointed that when I decided to get a monthly subscription to it, they screwed me over.
Claimed loss: 154
Desired outcome: Refund
Thank you for reaching out to us through Complaints Board. If you have not already please contact our Customer Support team at support@coursehero.com in regards to your refund request. They will be best able to assist you at this time.
All the best,
Support
SAFETY NOTICE: ComplaintsBoard has analyzed Course Hero and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 100%.
We found clear and detailed contact information for Course Hero. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Course Hero has registered the domain name for coursehero.com for more than one year, which may indicate stability and longevity.
Coursehero.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Our scan shows Course Hero website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.
Coursehero.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Coursehero.com you are considering visiting, which is associated with Course Hero, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Course Hero website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
Coursehero.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Course Hero.
- There was some difficulty in evaluating or examining the information or data present on the coursehero.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
- Course Hero protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Course Hero. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Account disabled by mr jess for no reason a day before withdrawal of my $295
I, Ashrafun Nisa , contacted on [protected]@coursehero.com again and again that provided link for re-verification is expired so how am I supposed to re-verify but they didn't reply and then I contacted on Complaints Board then Ms Emily from Tutor Support Team replied and gave my new persona link for re-verification and wrote that I used VPN in last...
Replied
Course hero account
I was tutor on course hero by solving questions answers but one day on 27 october 2023 when i was going to open my accout it was unable to access. I also got mailed that its requir to verify that its me, they have given me link for verification but when i open link it show expired. I have also mailed them but they are not responding. My helpful rate is approximately 93 percentage. There are also more than 200 dollars. Please help as soon as possible.
My account is [protected]@gmail.com
Desired outcome: Access my account and want my money back.
Thank you for contacting us through Complaints Board. I can understand your frustration regarding the disabling of your Tutor account. I recommend reaching out to our Tutor Support team for any questions or concerns you have regarding your closed account. Our Tutor Support team is the best and Only team that may assist you regarding your account with Course Hero.
If your account has been disabled due to a violation of our TOS, your account will likely be permanently banned unless expressed otherwise. As I know this is not you desired resolution, these are the options available at this time.
To reach out to Tutor Support, please do so at tutor-support@coursehero.com and we will be happy to assist you there.
All the best,
Support
Now you will receive a reply that contact on tutor-support@coursehero.com . We can only help you there . But this is just fool you and other complainants. They don't help and on Twitter I was asked to contact on 24/7 available helpline +[protected] and when I contacted and spoke to Ms Anna she just denied to help me as soon she heard tutor account disabled complaint and said we just help students inquiries.
Now I understand why this company didn't grow like other companies . Extremely shameful.
Same happened with me on Nov 3 and they provided me expired me link too and then after many complaints they gave me new persona link on Nov 7 so I completed re-verification within 12 minutes and when I checked later that link got expired too within half an hour only while stating that this link is valid for 48 hours . Fortunately, I completed the process then and there . But still on Nov 8 they permanently disabled my account saying that we will not give any additional information. This is final decision. Now they are not responding on tutor-support@coursehero.com and on helpline +[protected] since then . I solved 148 questions and earned around $ 295 but could not withdraw single dollar . I met 100+ people on YouTube and Instagram and Twitter who got scammed like me only . They charge students to ask questions and appoint us to solve them and disable our accounts to keep money with themselves and appoint new tutors . Kindly file a complaint legally as well on job/employment scam and on Federal Trade commission and BBB and aware people on social media and make sure you get your hard earned money . I am also waiting for Complaints Board reply .
No response from tutor support team even after 20 days
I complained regarding my account getting permanently disabled even after re-verification done on persona link given by Ms EMILY from Tutor support team but Mr Jess disabled my account without any reason and wrote that they will not state the reason of my account getting disabled. I had $295 pending for withdrawal after solving 148 questions . This is clearly cheating .
Now after Nov 7th they are not responding to my emails on tutor-support@coursehero.com and when contacted on +18886349397 and spoke to Ms ANNA she informed that we are not tutor support team and can't help with it .
I have my most depressing and worst experience of working on this platform.
Complaints Board please into the matter and help me to get my $295. Kindly aware people to not fall for such scam .
I am preparing to complain legally as well . Can you help me in that .
Registered Email id - [protected]@gmail.com
Claimed loss: $295
Desired outcome: Re-enable my account so that I can withdraw my money.
Replied
Student asking me for clarification but marked me as unhelpful first.
This is about question_id=[protected].
Today I've received something on your site. The student marked my submitted answer as UNHELPFUL but he/she is asking for CLARIFICATION.And the thing is the question he is asking for CLARIFICATION is not even in the original question!
Should I answer it or not since it dragged my ratings down?! Should I answer the clarifications, will the Inconsiderate and Notorious Scoring of CourseHero restore my rating from 93% to 96%?
PLEASE BE CONSIDERATE to TUTORS COURSEHERO! AND TELL THE STUDENTS to stop marking UNHELPFUL when they're adding ADDITIONAL QUESTIONS which is not even in the ORIGINAL! I WISH THAT TUTORS CAN REPORT STUDENTS like that!
YOU KNOW what I'm trying to maintain my current Rating 96%. It will take a couple of several answers with Helpful rating to reach that score but a SINGLE Unhelpful Remark will drag that score down to OBLIVION!
Desired outcome: RESTORE MY RATING from 93% to 96% and I need my earned money
Course Hero,
This happened on question_id=[protected] on 11/11/2023 at roughly 4-5 hours ago.
This is the first thing that happened to me and I demand that it should not happen again to us tutors.
The student posted an original consisting of 3 questions in Geology. I answered all three in detail. No other questions asked. There was also no added comment from the student. There were only three questions that I needed to answer, the rest were instructions.
Later on, I found the answered question I'd submitted as "Unhelpful" because he said that I didn't answer the "other" questions which were not in the original. Turned out he just added 3 additional questions later on after I submitted it.
He used the comment section of that original question post to add the postscript questions. So it will appear that I didn't answer the whole set of questions.
Now he asked for Clarifications but marked me as "Unhelpful" for what? He wanted me to answer the newly added questions which were not in the original? I think this student is using the system to gain.
My rating goes down from 96% to 93% because of Course Hero's notorious and inconsiderate scoring system all because of that student.
Students should refrain from using the comment section of the original questions to add postscripts questions when the answer is already submitted. Don't mark the tutor as "Unhelpful" just because they "overlooked" the questions which was added later on in the comment section.
This complaint has been resolved automatically due to user's inactivity.
Thank you for contacting us through Complaints Board. I am sorry to see that you have received what you believe to be an unfair rating. It is always our intention to treat both students and tutors fairly. In order to best assist you, I recommend reaching out to our tutor support team at tutor-support@coursehero.com as they will be the best team to assist you.
From there our team will be able to review your claim and proceed accordingly.
Warm Regards,
Cornelius
Replied
Account disabled unannounced and for no valid reason and cheated me with 290 dollars
On Nov 3rd at 5am IST, I received an email regarding my temporary account disabled and I was asked to submit my details on persona link (OTP on registered mobile and my National ID which I submitted during account application initially) within 48 hours. First, my money was going to be available from Nov 4th and they disabled it before that. I knew their...
Unable to access to my account since Nov 3rd 2023
I am Ashrafun Nisa who works as tutor on course hero. I received an email on Nov 3rd that my account is temporarily disabled due to unusual activity which I am completely unaware of & was asked to re-verify my account on given persona link which was already expired on Nov 3rd . I got a new persona link after complaining for 5 days on Nov 7th & I successfully completed the verification process on Nov 7th at 5 am IST .
But I have not received any response or update from support team yet . I am unable to access to my account since Nov 3rd .
Email Id - [protected]@gmail.com
I was being appointed as course hero tutor on 16th October 2023 . Tutors can't withdraw amount before 2 weeks or less than 20 $ .
Firstly , my amount was going to be available for withdrawal from Nov 4th and they disabled it before that . I knew their intention was not right.
On Nov 3rd at 5am IST , I received an email regarding my account getting temporarily disabled for some unusual activity ( which I am completely unaware of) and I was asked to submit my details on persona link ( OTP on registered mobile number and my National ID which I submitted during account application initially on 14 th Oct ) within 48 hours. I am unable to login to my account since then .
The given persona link for re-verification was already expired on the Nov 3 itself when I checked their email on Nov 3rd at 11 am IST so that I couldn't complete the process . So , I complained them regarding expiry of the link that I have only 42 hours left to complete the process. I did 20+ emails within 4 days . But I got no response for 4 days . I have attached screenshots of the same . Then I complained on Complaints board and Ms Emily from Tutor support team replied me and lied that I have used VPN during document re-verification process .
Firstly , I know English and it was written clearly don't use VPN so why would I use that . Secondly the link is expired so I cant even open the link . Using VPN is not even in picture.
She provided me a Second persona link for verification on Nov 7th at 4:54 am IST and within 12 minutes I completed the verification process of OTP and National ID at 5:06 am IST . I have screenshot for the same .
I 1000% certain that I have not voilated any rules of the platform and the course hero team has not been transparent and did this so that I cannot withdraw my amount .
I have dedicated my 11-12 hours daily on this platform and didn't receive a single cent .
My pending balance was 253$ and available for withdrawal was 11.5 $ (minimum balance required is 20$ ) and 15 questions were yet to be rated which was around 30 $ so total was around 294.5 dollars.
I had submitted correct details and I have proof of the same and I had also submitted within time frame of the second link which Ms Emily from Tutor Support provided . That second link was also not working when I check after half an hour only while stating it is valid for 1 day . This proves that they tried to scam people. Fortunately, I completed it then and there.
Still Mr Jess emailed me that they permanently disabled my account for no valid reason on the very next day stating either you didn't submit the right details or didn't submit on time . Both the reasons are wrong . And now , they are responding me within 12 hours only that their decision is final and can't share additional information . This is so unethical on their part .
Then I called on +[protected] and was informed that this is just customer support and not tutor support. And there is no number for tutor support.
I have also got to know about 100+ people through social media who faced the same issue and being robbed by this company .They appoint new tutors and make them work and then disabled their accounts before payment and appoint new tutors again . They charge students to ask questions but they don't pay tutors to solve it . I request to all please address this issue and make people aware about such scam.
Please take necessary action and the company should re-enable my account and pay me my hard earned 295 $ for 148 questions that I solved for students who paid this company but the company took our money .
Replied
Payment not received . account disabled for no reason just before withdrawal
I am Ashrafun Nisa from India and I worked on course hero platform as tutor . When pending amount was going to be available from Nov 4 for withdrawal but they temporarily disabled my account for no reason on Nov 3 stating to re-verify on given link and the provided link was already expired and now it's 5 days but not single response is received. I have not received a single penny for working 11-12 hours daily on this platform. Kindly look into the matter and help me to regain my account and my payment.
I had got an email that my account got temporarily disabled on Nov 3 at 5 am IST and was asked to re-verify my account through persona link but the link was expired already on Nov 3 at 11 am IST and unable to login since then. I have sent 10+ emails but not a single response. Please provide solution for it asap .Email id-ashrafunnisa2598@gmail.com
I have not vioIated any rules . And I have successfully re- verified my account now l on given new persona link on 7th Nov at 5 am IST. But I don't know the further process to get access to my account . Kindly look into the matter and guide me further .
Sincerely
Ashrafun Nisa
Thank you for contacting us through Complaints Board. I can understand your frustration regarding the disabling of your Tutor account. I recommend reaching out to our Tutor Support team for any questions or concerns you have regarding your closed account. Our Tutor Support team is the best and Only team that may assist you regarding your account with Course Hero.
If your account has been disabled due to a violation of our TOS, your account will likely be permanently banned unless expressed otherwise. As I know this is not you desired resolution, these are the options available at this time.
To reach out to Tutor Support, please do so at tutor-support@coursehero.com and we will be happy to assist you there.
All the best,
Bessie
Replied
Complaint regarding unfair treatment and lack of communication from coursehero support team
I am writing to formally file a complaint regarding the unfair treatment I have experienced as a tutor on the CourseHero platform. Despite my dedication and efforts, I received a probation notice without any specific details about the alleged violation of their terms of use. Furthermore, my subsequent attempts to withdraw my pending payments were hindered...
Read full review of Course Hero
Replied
Tutor Account Locked
On October 28th, my account was temporarily disabled due to an alleged violation of the Terms of Service, which I am certain I did not violate. An email was sent to me to verify, but the link is no longer active. There has been no response in days for any update. I have earnings that need to be withdrawn, but I can't even get my hard-earned money. Could you please assist me with this?
I can't verify my identity because of the expired link.
Desired outcome: Enable my tutor account and withdraw my earnings.
The persona link you provided is not working. It says VPN detected but I am not using any VPN. Please provide a new link. Thank you
Thank you for contacting us through Complaints Board. I can understand your frustration regarding the disabling of your Tutor account. I recommend reaching out to our Tutor Support team for any questions or concerns you have regarding your closed account. Our Tutor Support team is the best and Only team that may assist you regarding your account with Course Hero.
If your account has been disabled due to a violation of our TOS, your account will likely be permanently banned unless expressed otherwise. As I know this is not you desired resolution, these are the options available at this time.
To reach out to Tutor Support, please do so at tutor-support@coursehero.com and we will be happy to assist you there.
All the best,
Support
Replied
Tutor account disabling
CourseHero unfairly disabled my account without any valid reason or explanation about why they did it.I received an email telling me that my tutor account has been temporarily disabled because, according to them, they have identified unusual activity on your Course Hero tutor account that violates our terms of use.They gave the link for verification but the...
Replied
Tutor Account sudden closed without noticed and contrary to what they said I can still access my account for withdrawals.
Greetings,
I am feeling so down and frustrated after putting a lot of effort to provide quality answers for students, even sharing my precious notes for them to understand better the topics only to be thrown away just like that. I am aware that I answer a question that has little data, that's why I told the student to provide me further data so I can help answer the question because I have expertise in the topic that the student is trying to ask. However the Course Hero team branded my answer as fake and spam. And just like that they sent me an email that I can no longer answer questions but I can withdraw my remaining earnings. I have 95% overall helpful rates with over 90 questions answered. I am literally crying typing this complaint. It's not all about money I feel like I'm not good enough as a tutor by the way they treat me after all I had done for the students.
I am hoping that they give me a chance and they review all my contributions to their platform.
Desired outcome: I am hoping that they give me a chance and they review all my contributions to their platform. If not, I hope you extend my access to my account so I can atleast withdraw some of my hard earned money.
This complaint has been resolved automatically due to user's inactivity.
Thank you for contacting us through Complaints Board. I can understand your frustration regarding the disabling of your Tutor account. I recommend reaching out to our Tutor Support team for any questions or concerns you have regarding your closed account. Our Tutor Support team is the best and Only team that may assist you regarding your account with Course Hero.
If your account has been disabled due to a violation of our TOS, your account will likely be permanently banned unless expressed otherwise. As I know this is not you desired resolution, these are the options available at this time.
To reach out to Tutor Support, please do so at tutor-support@coursehero.com and we will be happy to assist you there.
All the best,
Support
Replied
Account permanently disabled
CourseHero unfairly disabled my account without any valid reason or explanation about why they did it.I received an email telling me that my tutor account has been temporarily disabled because, according to them, they have identified unusual activity on your Course Hero tutor account that violates our terms of use. They've asked me to submit 3 items to...
Read full review of Course Hero
Replied
Payment not received due to verification problem
My course hero account was blocked, but there was a message that I can withdraw my earnings after it reaches $20 but when I tried to withdraw, I am unable to do so because it says that my account cannot be verified using sms. I have attached an image for better clarification. I contacted the tutor support team but they told it is not a system issue and they asked me to type the number correctly. I tried several times with the correct number but still couldn't withdraw my earnings. Please help me.
This is my email address that I have registered my course hero account mubeena.[protected]@gmail.com
Desired outcome: Please allow me to withdraw my earnings
My email address is mubeena.ichemc@gmail.com
Thank you for reaching out to us through Complaints Board. I am sorry to hear that you have been unable to login to your account and withdraw funds. I noticed that you stated you've reached out to our Tutor Support team but have not received a resolution. Would you be kind enough to provide me with the email used for your account so that I may escalate this appropriately for you and have someone reach out to you directly?
Replied
Can not login into account
hello!
With a 92% helpful rate, I work as a Chemistry tutor on this platform. I have been unable to access my account since yesterday because it says that either my email address or password were entered incorrectly.
I tried to get in touch with their team, but no one responded. Instead, they sent me an email with an expired link for the verification process, so I tried using that link again, but to no avail. I attempted to reach out for the same but received no response.
I want to add that without making a single error, I always work with the utmost integrity.
thank you
Desired outcome: i would like to get login into my account
Hello
I have been emailing your tutor support for the past two days, but you guys have not responded. At the very least, tell me if my account has been disabled and what I should do to restore it.
I sent emails to you guys in a desperate attempt to get a response, if only to ask whether you could fulfill our request. Do not abandon us to hanging.
Thank your for your response
I have already tried reaching you guys but there isn't any response from your side. If possible can you please respond to my mail which I have been sending since yesterday.
I will be grateful for your help
Thank you for contacting us through Complaints Board. I can understand your frustration regarding the disabling of your Tutor account. I recommend reaching out to our Tutor Support team for any questions or concerns you have regarding your closed account. Our Tutor Support team is the best and Only team that may assist you regarding your account with Course Hero.
If your account has been disabled due to a violation of our TOS, your account will likely be permanently banned unless expressed otherwise. As I know this is not you desired resolution, these are the options available at this time.
To reach out to Tutor Support, please do so at tutor-support@coursehero.com and we will be happy to assist you there.
All the best,
Support
Replied
Request to delete all documents in my account
Hi, I uploaded documents this year, 2021, without much of a thought and most documents I have uploaded haven't been proof read in which I just clicked and clicked without checking each document. I want to delete all my uploaded documents to further stop misinformation and to avoid copyright infringement cases. Please help me. Professors in our school are asking all students to remove any documents they have uploaded online. Please help me delete all of my uploaded documents. There are 820-30 documents in my account, and I want them all be deleted before anyone finds out about it and read it, and spreads misinformation. Please do help me
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us through Complaints Boards. Unfortunately Complaints Boards will not be able to assist you in regards to content removal. However, our Support team, the only team that may assist in this request will be more than willing to assist you regarding this matter. If you have not already, please reach out to our Support team at support@coursehero.com. Our team will verify yourself and the account and resolve your issue quickly.
Regards,
Support
Replied
Subscription charge without seeking my permission
Course Hero charged me one year subscription fee (S$170), without seeking my permission.
Neither they sent me any email/ message or call before the charge.
They didn't send me email, even after the charge. I came to know about the charge via my Credit Card bill. (Lucky that I checked the credit card bill this time).
These are unethical business practices.
Desired outcome: Refund of S$170 which were charged without my permission for a subscription from 17-Oct-2023 to 17-Oct-2024.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us through Complaints Board. If you have not already please contact our Customer Support team at support@coursehero.com in regards to any questions, concerns or refund requests. They will be best able to assist you at this time.
Regards,
Support
About documents
Hello I am sonia and about 15 days before I took 165$ subscription for course hero, but now it showing for unlocking documents I will have to pay more money why is it? If they cannot provide best services to me please return my money. I do not want anything. We are student and it is very hard for us to earn money it is not for wasting. Solve this issue otherwise I will have to take a strict acrtion.
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