Texas Roadhouse’s earns a 1.2-star rating from 2 reviews and 417 complaints, showing that the majority of diners are dissatisfied with meals.
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Learn how to cook
Im a truck driver an eat out ever night alot of times at Texas roadhouse first time at tinley Park road house beer was cold bartender was awesome the bake potoas was good but my 30 dollar pounder house was not cook right order medium well an plate comes out with quarter inch of blood on it meat was bleeding ask for extra steamed broccoli was hard paid 62 dollars for something that I ate a quarter of will never go to the tinley park Illinois road house agai
Very disappointed
They Ruined my Anniversary Dinner and didn’t apologize I didn’t even get to eat with my husband because they messed my food up not once but 3 times till I finally said my husband is almost done with his food it’s been 30 minutes and they still couldn’t get my plate right don’t put it on the menu if you can’t make it the way it’s exposed to come
Recommendation: I’ll go to a different one that knows how to make there plates right
Texas Roadhouse Complaints 417
Poor service and terrible management
Terrible evening Monday, May 19th, 2025 at Texas Roadhouse Elk Grove CA.! I took my friend out for her Birthday dinner, she just turned 45. We do not drink and drive so we took Lyft. We had 2 vodka tonics and 1 Kamikaze shot. We were taking it slow to just enjoy the evening. Our waiter suggested that we try a lemon drop drink, we said OK. We ordered our...
Read full review of Texas Roadhouse and 1 commentFood prep
Yesterday, May 14th, I ordered take out dinners for my Wife and I, and it was a disaster. Order # [protected] A 6oz fillet, and a half slab of ribs for my Wife. My fillet was supposed to be, as ordered, RARE….. It came medium, and so tough that most of it could not be swallowed. Upon chewing, it would turn into a ball of wet string. Seriously, I...
Read full review of Texas RoadhouseMissing food in my order
I order steak kabob. They did not include rice with it, and the steak was cold. I said no mushrooms, yet they still gave me mushrooms. I also ordered new York steak, the dish comes with mushrooms and onions on top, and they gave me this dish with just the steak and fries. Green beans tasted burnt. I order extra ranch as well, but I did not recieve ranch at...
Read full review of Texas RoadhouseIs Texas Roadhouse Legit?
Texas Roadhouse earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Texas Roadhouse. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Texas Roadhouse's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Texasroadhouse.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Texasroadhouse.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Texas Roadhouse and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Texas Roadhouse has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 4% of 417 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Texas Roadhouse protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Texas Roadhouse. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Employee and food
My family and I went to eat and were put on the wait list because they were busy. That's understandable. We'll, they called us to be seated and they still had about thirty people waiting ahead of us to be seated and they were also called that their table was ready. We had to wait an additional ten or fifteen minutes before being seated. The steak I ordered...
Read full review of Texas RoadhouseBad service from management and waitress. Food quality not acceptable.
I took a date to Texas Roadhouse in Austin at 15415 N. IH 35. Check # 50008 Table 416 at 6:19 PM 0n 02/19/2025. Odered chili that didn't taste right. Asked waitress Cheyenne if we could exchange it for rice. When the rice was brought out it was very cold. Asked to see the Manager. She came over and was very dismissive and nonchalant. She acted like she...
Read full review of Texas RoadhouseStaff service
Hello, My wife and I with our daughter had a real bad experience in December at your Baytown Texas location. on or around the 6th of the month we had called over 2 hours ahead to get a handicapped table reserved for us for dinner. They had put us on the waiting list for our table. My wife is in a wheelchair, and we had requested a handicapped table for u...
Read full review of Texas Roadhouse and 1 commentWaitlist/no reservations/poor staff response
We drove 40 miles after adding to the waitlist, in horrible weather conditions, our group of 6 for my wifes birthday, only to be turned away by a 90-120 minute wait, along with several other couples and groups around the same time, no room to wait inside even if we wanted to, and absolutely no care or concern for us by the restaurants employees, i am very...
Read full review of Texas RoadhousePulled pork sandwich
My husband & I dined at the Tx Road House today. The service was good along with our dinner except that my husband found 3 small bones in the pulled pork sandwich. I had a bite and found a small bone as well. (My meal was the 6 oz sirloin steak.) This could have resulted in choking. We were there this afternoon, 11/20/24, from 3:00-4:15.
Dolores DeLuca
[protected]@hotmail.com
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Free meal vouchers for veterans in Anderson S Carolina
On November 11, 2024 I went to the Texas Roadhouse in Anderson S Carolina between 11:00 am and 2:00 pm to get my free meal voucher when I was told they ran out of vouchers, How can Texas Roadhouse advertise that veterans can receive a free meal voucher and then run out. If you going to advertise free meal vouchers or certificate then the restaurant need...
Service when the staff take off for a wedding
I went to Texas Roadhouse on October 19, 2024. We go there all the time, but this night was the worst service we have ever had. The waitress had told us that most of the back of the house and managers were from other stores so the employes at that store could go to a wedding. The manager wasn't nice, the food was cold and unevenly cooked, and the waitress waited forever to take our order. The manager did take off $25 for the unevenly cook prime rib. Her words of how it was cooked and just said that she would tell the staff about the vegetables. No apology at all. She acted like we were a burden that we even said anything to her.
Desired outcome: I don't think you should give your most of your staff a day off for a wedding
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Food
I normally visited this restaurant on Wednesday which is my day off it's almost like s tradition, so I went in on 10/2 soon as open time at 4:00pm I was seated, and my server quickly took my order there was no rolls available so my sever stated she would keep an eye out a bring them to me as soon as they came out never saw my server for about 20 minutes I...
Read full review of Texas RoadhouseCustomer service.
I am having problems with managers and servers, who know nothing about your vip program. They all act like its not there. I keep getting emails promising a appetizer or a baked potato, or something. But I get nothing. All they employees are in such a hurry they have no time to help with this. Als I ask for the managers and I never see them. This includes the store in east Wichita, Ks. I ask how do I get these specials, They say "I don't know". Sure makes me want to go back. [protected]
Claimed loss: VIP specials
Desired outcome: An Apology?
Confidential Information Hidden: This section contains confidential information visible to verified Texas Roadhouse representatives only. If you are affiliated with Texas Roadhouse, please claim your business to access these details.
Contact Texas Roadhouse corporate or customer service directly, explaining that staff at the East Wichita location are unaware of the VIP program. Provide details of your VIP emails and the lack of assistance from managers. Request clarification on how to redeem the offers. If they don’t resolve the issue, consider posting feedback online to prompt quicker action from management.
Customer service, incorrect order x2
Saturday September 7 2024 seated at 6:25 p.m. left at 7:23 p.m. Ordered (1) unsweetened tea, (1) half and half tea, 6 oz. Sirloin cooked well done with house salad and baked potato, 6 oz. Sirloin cooked well done with house salad and baked potato. First mistake was the server brought (2) sweet teas, and also never got either one of our refills right on the...
Burnt and cold food togo order
Respectfully this was the first time that I order food from your restauarant. The order was placed at your togo window therefore what I am telling you should not have happen. The food I ordered was the cheese burger platter and onion blossom. The blossom was extremely cold and had fallen all apart and burnt. The burger platter was awful. The meat was so cold the cheese did not even melt. I ordered it (no pink) I did not mean for it to be burnt to a crisp. The fries consist of 7 cold fries thrown in the box. I am a 69 year old senior citizen man that just had to advise you of what type of food your restuarant gave to me as a order to go. Respectfully Submitted Mr. Ralph Johnson.
This order was modified to add the cheese burger platter to it because when she advised me of the price that was only for the onion blossom therefore she added the cheese burger platter accordingly.
Claimed loss: Web Order ID 53Order; [protected]$21.00
Desired outcome: Please Refund My Debit Card
Confidential Information Hidden: This section contains confidential information visible to verified Texas Roadhouse representatives only. If you are affiliated with Texas Roadhouse, please claim your business to access these details.
Charlottesville restaurant/ rude waitress
We just ate in Charlottesville Va. Texas Roadhouse July 27 2024. We usually have great service and very polite waitstaff. But that wasn’t the case tonight. She was rude, never smiled, never asked if we needed our drinks refilled. Other waiters came to check on us and take dirty plates from the table. The food was great! But she really ruined our family dinner night with her unpleasant attitude.
Read full review of Texas Roadhouse and 1 commentPoor management
My husband and I love to eat at Texas Roadhouse and often go at least monthly. We went to eat at store #194 on 6/13/24 and I ordered a margarita, but it was a different one than the one I usually order. It said this one was made with 3 different Tequilla’s and it was weaker than the one I usually order. So, I asked the waitress, “can I change it to the one...
Read full review of Texas RoadhouseTerrible Mother's Day experience with poor service and injury at Texas Roadhouse
The shift manager on Mother’s Day was the worse I ever seen. Talk about customer always last and meaningless. I slipped and fell 3:30pm with holding my daughter crossing in their parking lot slipped on a inch of cooking grease by the dumpster. We both hurt our arms and my back and knee. Felt the pain as I woke up the next morning including my daughter. Have...
Charged for items we didn't order
On April 27, 2024, 7:53 pm, Pasadena, MD, location for dinner. We were charged for two appetizers that we did not order and did not receive. I called the restaurant, and it was closed on Monday morning, 4/29/2024. My husband paid for our meals and when I was filing the receipt I noticed the charges. I received a call back on 4/29/2024 as a result of...
Read full review of Texas Roadhouse and 1 commentRiverview FL> location is awesome
We have been loyal customers to TEXAS Roadhouse located at 13006 S. US Highway 301, Riverview, FL 33578 since it opened several years ago. We have never had a negative experience at this location. The Manager Gregg, is unbillable, he is all over the restaurant as well as attending customers to insure that they are 100% satisfied. (WE ARE). ...
Read full review of Texas Roadhouse3755 Union Rd, Cheektowaga, NY 14225 location
My family of 9 and myself went to your Cheektowaga, ny location on Friday April 5, 2024 for a family get together. We visit Texas Roadhouse at least once a week for dinner and have always enjoyed the food and fun there. However on April 5th we had a very unsettling experience. The waitress, (her name was Sam), was probably the most unpleasant and rude...
Read full review of Texas RoadhouseOverview of Texas Roadhouse complaint handling
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Texas Roadhouse Contacts
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Texas Roadhouse phone numbers+1 (800) 839-7623+1 (800) 839-7623Click up if you have successfully reached Texas Roadhouse by calling +1 (800) 839-7623 phone number 22 22 users reported that they have successfully reached Texas Roadhouse by calling +1 (800) 839-7623 phone number Click down if you have unsuccessfully reached Texas Roadhouse by calling +1 (800) 839-7623 phone number 7 7 users reported that they have UNsuccessfully reached Texas Roadhouse by calling +1 (800) 839-7623 phone number52%Confidence scoreCustomer Service
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Texas Roadhouse emailsusers@texasroadhouse.com100%Confidence score: 100%Support
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Texas Roadhouse address6040 Dutchman's Lane, Louisville, Kentucky, 40205, United States
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Texas Roadhouse social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025 - View all Texas Roadhouse contacts
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You're a truck driver, you work hard, and you deserve a proper meal after a long day. Texas Roadhouse at Tinley Park let you down big time. Cold beer and a good bartender aren't enough when your steak is practically mooing on the plate and the broccoli's harder than a rock.
Here's what you need to do: Call them up and tell them exactly what happened. Don’t hold back. Let them know you’re a regular customer and this experience was a complete letdown. Demand a refund or a properly cooked steak. They need to make this right for you.
If they don’t fix it, take it to social media. Share your experience, tag Texas Roadhouse, and let everyone know what happened. They hate bad press, and they'll be more likely to respond. You deserve better, and they need to know they can’t get away with serving subpar food. Demand the respect and quality you deserve.