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Cell C Customer Care Service

Cell C Pty. Ltd.

The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road
South Africa

Customer Support Phone Numbers

+27 84 155 5555(Customer Care) 117 65
+27 84 167 6598(Customer Care) 11 15

Cell C Complaints & Reviews

Cell C / Help me renew my contract early please

GEN2017 on Oct 18, 2017
After talking to three agents yesterday and three today after having to listen to a long list of mostly irrelevant options, think i counted 7 to get a person to talk to me and palm me off to the next agent...im still no closer to resolving my issue which should really not be difficult. My...

Cell C / get more service being billed on my account

KWMoatlhodi on Oct 18, 2017
I have tried countless times to get cell c to stop billing me for Getmore and all I get from your consultants is that I must sort it out with Getmore although Cell C is the one that I have a contract with and Cell C is the company that debits my account every month. I have been in contact...

Cell C / poor service/ information given not correct/choice of cell phone poor

241254 on Oct 14, 2017
Sirs, I ventured into the Cell C shop at the water front at Cape Town and was approached by an employee who asked me about my current Cell C contract. He told me that he had contracts that were much better now and would work out much cheaper for me and I would get a much better phone. I...

Cell C / handset not received

Doooige on Oct 14, 2017
I applied for the phone three days ago 10/10/2017 and it has not arrived today is 14/10/2017 but I've submitted all my details to your consultants over the phone, and they said I am qualifying but still I h don't get my phone .so if the phone doesnot arrive within three days I will go to...

Cell C / cell c surance

Sharon Shaz Nakani on Oct 12, 2017
On the 06th of september i complained here about the poor service and confusion that was provided by cell c store and contact centre. I will not write the full story again, i don't have time to do that as i get different feedback from different departments. My issue is still not resolved...

Cell C / non - service delivery from cell c

Alex dEVAR on Oct 12, 2017
Full names of complainant Mr Alexander Rowlands Devar ID number of complainant 7601105143083 Postal Address 14 Kouga Street, Shallcross, Durban, 4093 Physical Address 14 Kouga Street, Shallcross, Durban, 4093 Cell phone number 0728186795 [ current ] Landline number 031 3073444 Fax...

Cell C / incorrect handset delivered/poor customer service

Patriksha on Oct 10, 2017
I did an application over the phone for a Samsung J5 Prime, i received a handset on 06/10/2017. Upon opening the package, i realised that it was the incorrect phone. Instead of The Prime, i received the normal J5. I called in an hour later as they close from 12pm - 1 pm, and i was told...

Cell C / sim swap

Zimasa Mamntande Dume on Oct 10, 2017
My sim swap request was declined due to them saying that I have provided incorrect answers.In reality no one keeos times, dates and amounts of recharges made simply because you are not waiting for your phone to get lost.Besides the fact that I cannot use both my internet and cellphone...

Cell C / refusing to cancel contract

Mpolokeng on Oct 9, 2017
G day I had 2 contracts with cell c wich I took last year around August, on the 10th July 2017 I called to cancell the airtime contract and the consultant gave me the amount that I must pay and sent the banking details in wich I should pay the amount to and said i should call back after 24...

Cell C / internet services and lost data

alex lubbe on Oct 9, 2017
I am phoning cellc customer care since last week. I have no internet coverage here for a week. And 200mb data is also lost. Every time I am phoning the call centre, they send me sms's to change the settings to use Vodacom 3G. And it is many times I am calling them. Every time the same...

Cell C / cancellation of contracts

Cindy Barnes on Oct 9, 2017
I cancelled one of my contract and the other will go on prepaid on 10/10/2017, cancellation date 07/09/2017, Ref no: 1709070000364906. On 01/10/2017 I received my full data and airtime packages as normal???? I was suppose to receive a pro-rate amount till 10/10/2017. So on phoning Cell C...

Cell C / product

ELISHA01 on Oct 9, 2017
I have taken out a Cellc Contract [sensation 10.1"]... on the box as well as on the internet as well as being advised by Sales Agent Josephine Moodley the phone has 8GB of memory but when i received the phone i see that there is only 4GB of memory... from Thursday 05.10.2017 i have raised...

Cell C / poor service - cust care and legal dept

Ruwaida on Oct 6, 2017
My husband went through a job retrenchment I have tried on numerous times to call to make arrangements. I was told that someone will call me back within three to four days. I advised I am unable to take calls during wrking hours frm.7-30-5-30. Call centre apparently took note of this. Got...

Cell C / fraudulent content services subscription

Raune on Oct 5, 2017
Currently I have a dispute lodge against Cell C and Waspa as Cell C is unable to resolve or even listen and take responsibility.I have been illegal subscribe to a content services and I'm not liable to pay for something I didn't sign up for and also being billed for Getmore services which...

Cell C / disgusting service from cell c

Jessica Scheltema on Oct 5, 2017
Cell C contacted me in June 2017 and wanted to know if I want to upgrade my Wifi Giga 20 contract after 24 months, I didnt want to upgrade so I told them i want to cancel, so i thought it was cancelled and I continued to pay only my current top up contract as usual. The 7th of September...

Cell C / unethical behaviour

GodfreyDee on Oct 3, 2017
On the 19 June 2017, I contacted Cell C customer care to inform them of my intention to discontinue with my contract which was due at the end of June 2017, the consultant informed that I have to serve a one month notice or to pay R286, 00 before the end of June 2017 for immediate...

Cell C / repair of my cell phone

manicmtn on Oct 3, 2017
I have a Sony M3 Experia and the screen whent blank. I whent to the Waterfront Cell C store and requested thhat they have a look but that i have all my baby photos on their and that they please need to inform me if they are going to do a fresh system install. After numerous follow ups and...

Cell C / next to zero network coverage for the last month in ladybrand, free state

Marico Maritz on Oct 2, 2017
About a month ago, I noticed that my signal was getting worse by the day. I contacted Cell C on numerous occasions to report the problem. at first no one could assist. Then I was told that I should switch to roaming on the Vodacom network. Firstly, I pay my contract every month, yet I...

Cell C / unauthorized deactivating of my sim card

Ria du toit on Sep 28, 2017
On the 30 August 2017, my Cell C sim card was deactivated without my consent, and unauthorized sim swop was done on my sim card. Cell c did phone me with a recording of the sim swop. The voice on the recording was one of a black lady, clearly not mine. It cost me time and money to swop my...

Cell C / standard bank cell c prepaid purchase

Dewald Schoeman on Sep 27, 2017
Hi I am banking with standard bank I went to ATM to buy cell c prepaid airtime on Monday 25/09/2017 for the amount of R400.00 Rand today is Wednesday 27/09/2017 and still haven't received my purchase the bank said that they did log fault with cell c and cell c is busy fixing it I need to...

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