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Cell C Customer Care Service

Cell C Pty. Ltd.

The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road
South Africa

Customer Support Phone Numbers

+27 84 155 5555(Customer Care) 23 14
+27 84 167 6598(Customer Care) 2 1

Cell C Complaints & Reviews

Cell C / Customer service

Sharon Kalil on Feb 26, 2017
I went into the Carnival Mall Cell C store to upgrade my contracts. They could not assist me with my particular request for an upgrade. To add to this, I asked about a product relating to data and was misinformed by the consultant. Clearly he did not know his product well. I ended signing...

Cell C / Connection failure after porting

Karika Landsberg on Feb 24, 2017
I Ported my number from FNB (Vodacom) twee weeks ago. It was the Wednesday. Thursday I was able to load airtime date and made calls. The Friday when I want to phone I got the message " this call could not be connected right now please try again later" when I want to load airtime I got the...

Cell C / Router contract service

Busuman Ncube on Feb 22, 2017
I hv a zte router on sim 084 599 9158 contract. I often hv to buy data or use other networks when the router is jst a toy in my pocket. This wk since Tue no service. Its worse away from town. Rt now m at Fish River Sun in Eastern Cape. No service. I hv called cell C n even at their local...

Cell C / Over charges on account

Masabata Ditsebe on Feb 21, 2017
I have sent emails and called from june 20q6 to date i am still being over charged. Is there someone who can assist and get me my refund back? Emails are not working they return as delivery failure but at month end my account is being debited. I am just being rioped off month after month...

Cell C / Pathetic and unprofessional service from cell c

Azher Shabs on Feb 20, 2017
On the 29/12/2016, I went to the Cell C store in Canal Walk, Century City, Cape Town. I applied for the Samsung Back to School Special (Samsung J5 prime and Samsung Tab3). I completed my paper work and was approved. I asked if there was stock available and was advised that there is stock...

Cell C / Citrus sensation 10.1" tablet

Monray Pretorius on Feb 20, 2017
I bought the above mentioned product on the 16/02/2017 at Edgars. I was highly impressed and excited when I purchased the product but I that all changed when I discovered that the info on box refers to 8gb of internal storage but when I opened settings on tablet the internal storage showed...

Cell C / Network coverage and roaming

Rowan16 on Feb 16, 2017
The network coverage and roaming usage is not up to standard. The roaming connection keeps dropping and im in a 4g coverage zone. The 3g coverage is appalling. I thought after all these cell c would be better. I was wrong. Their contracts and data may be cheap but there is a very good...

Cell C / Tablet handed in no response

Anilda on Feb 16, 2017
17 January 2017 I handed in my tablet for quote for repairs Brits Mall. First the employee training was useless..did not know anything and hour an half later the tablet was handed over but not submitted with an promise they will call as soon as submitted. No call no sms no thing. after few calls I...

Cellc / 1gb data bundle for r149.00

nomaswazimadala on Feb 16, 2017
Cellc is a bad sevirce provider On the 13. February 2017 it was monday and I bought cellc 1gb data for r149.00 but never received the data bundle of which wanted to use it for something urgently important... Then the following day it was the 14 in the morning 08:37 (+27 84 140) someone...

Cell C / Unethical behaviour

Charlene Pretorius on Feb 15, 2017
Cell C ON 30/3/2016 I received a call from a "Gugu" from Cell C offering me a Samsung J5 at R239 per month, and a J1 at R139 per month. I explained to her that I currently have a contract with them for numbers 061 204 3955 and 082 053 8048, but we needed new handsets. I said if i can have...

Cell C / Disgusting customer service

fundie on Feb 15, 2017
In Dec 2014 I took a cellphone contract with Cell C, then in August last year my account was in arrears I went to a Cell C shop in Vincent East London on 26 Sept 2016 and requested a balance on my account as I wanted to settle it, the consultant who was helping me told me that the...

Cell C / Porting my cell phone no

Carel Nieuwoudt on Feb 15, 2017
I am extremely frustrated with Cell C. I signed up with Cell C on the 26th of January 2017 when they had all their specials running and were told it has to be done before the end of January 2017 not to miss out on the special. When I signed up on the 26th of January 2017 I was told the...

Cell C / Incompetent and evil consultants

Dineo22 on Feb 14, 2017
I am frustrated and annoyed with the service I received from Cell C. It attempted to deduct money we did not agree to. I have been paying my account R189 for 24 months suddenly Cell C feels like I know afford to R307. They just decided to make my account their playing ground. How can a...

Cell C / Unauthorized debit order payments

Werner Palm on Feb 14, 2017
Account: 215138682 I, werner palm, id: 900901-5052-089, have a complaint about the billing on my account. When the contract was explained to me by tumi from your brits mall branch, I was told I have unlimited calls, unlimited sms'and 10gb of data on a pinnacle unlimited offer for r999 x 24...

Cell C / Credit report ruining my life

Lebo Modise on Feb 12, 2017
Hi I had a contract phone with cell c 2014, 2015 went by and i was still paying it, 2016 March i did not pay if for two months, okay fine, , they then discounted my services. July i paid R2500 for the months i skipped and it was reconnected for a day, i then called customer service were they...

Cell C / Cell phone

Ipeleng Nyatlo on Feb 12, 2017
I took my phone in for repairs, on the 30th of November 2016. It is still under warranty as I have had it for less than 1 year. Two months on, I still do not have my phone. I was told I would have it after 21 working days. It has been well after 62 days. I do not know if the problem is with me...

Cell C / Network

Tsholo Molebaloa on Feb 9, 2017
Good Day I have been using Cell C network for years. Now it has stopped working and Cell C head office is telling m that my number is not registered on their network. When I buy airtime I buy cell c and it get accepted. How come they now say that it is not registered after so many years?...

Cell C / Upgrade

Amorett on Feb 8, 2017
Never in my live have i ever been so disappointed in my life i want the iphone 7 plus for R899 cell c aproved me for only R600 i have been a client for more than 7 years i ask you for ones to asist me but no when i talk to the lady of the credit appartment i told her i wil cancel my...

Cellc / Huawei P8 lite

Clintonramsamy191 on Feb 8, 2017
I took a contract with cell c about 3 months ago and on the 2nd month the bluetooth and WiFi stopped working it just got grayed out. I went to the store to book it in for repairs but they could not give me a replacement phone so I had to wait to get myself another phone before booking it...

Cell C / Unable to cancel contract due to poor service

Sjaan Potgieter on Feb 7, 2017
I have been trying to cancel my Cell C contract from beginnning of January 2017, since we have moved to the Netherlands and have no use for my South African number. I have contacted the Sandton store, where I initiated my contract, to assist me in clsing the contract and settling any early...

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