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Cell C Customer Care Service

Cell C Pty Ltd

The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road
Buccleuch
South Africa

Customer Support Phone Numbers

140(Customer Service)
23 40
147(Quick Info Line)
8 15
+27 841 555 555(Technical Support)
10 20
+27 84140(Customer Service)
6 29
+27 84145(Customer Service)
1 19
+27 841 234(Glocell)
0 13
+27 841 944 000(Cell C Business)
3 11
+27 841 4329(Text Only)
4 15
+27 841 676 598(Customer Care)
3 12
Mon7:00 AM - 11:00 PM
Tue7:00 AM - 11:00 PM
Wed7:00 AM - 11:00 PM
Thu7:00 AM - 11:00 PM
Fri7:00 AM - 11:00 PM
SatClosed
SunClosed
Cell C is a leading mobile provider in South Africa, which offers a wide range of products and services, including voice, data and messaging services to more than 18 million customers.
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Cell C Complaints & Reviews

Cell C / online data purchased

Mr
Mrs Fagan on Dec 7, 2018

On 1 Dec 2018 I went onto the Cell c App and bought R1999.00 Data. An OTP was messaged to me via the bank, after entering the OTP code it showed that transaction went through successfully. After 8 calls to Cell C and endless time waiting for them to assist on their customer service number...

Cell C / fibre

Sh

Our fibre has been down since last week and I have spent hours on the phone as well as huge amounts of airtime just to be put on hold. I am at that stage where I would rather cancel my contract. This is disgusting service and definitely not worth it. Every time we do get through to somone...

Cell C / over charged monthly billing for 11 months and charging me over r5000

Na
Nancy Zhu on Nov 30, 2018

I have signed up our fiber package with Greencom in Oct 2017 for a 10mb fibre line at R630 per month on a month to month package for our house in Sandton Country Club Estate. Greencom then sold to Cell C and migrated our package to Cell C, who also confirmed that our package will remain the...

Cell C / paid up contract

Mf
Mfundo Mfundo on Nov 29, 2018

Dear sir/ madam On 13 December 2016 between 09:00 and 10:30 I phone customer center requesting settlement amount of my two contracts cell phones, the consultant gave me the total amount of R666.00 and R1032.67. I paid the amounts in full on the same day about 11:00 and 11:30. I faxed the...

Cell C / cell phone upgrade - wrong cell phone delivered

Lm
Lmeyers@fnb.co.za on Nov 28, 2018

I received a call on 15 Nov from a sales agent named Riaz, who sold me a Samsung J6+ 64 gigs. The phone was delivered to me on 19 Nov however upon checking the package it stated it is a 32 gig phone. Phoned Riaz who said "take the phone to any Cell C store and they will assist". Which I...

[Resolved] Cell C / failure to honour advertised "black friday" cell phone deal

Av
Avashnee on Nov 26, 2018

Hi On the 23rd November I received an sms for a black friday deal (Samsung's A8 on a pinnacle top up contract 90min 90sms and 500mb data for R299. ) I contacted the call centre immediately to upgrade my existing contract. The operator informed me he had to check with his manager for stock and...

Cell C / paid up contract not updated at the credit bureau

Ma
markgp on Nov 21, 2018

I have settled my account approximately a year on the 17.11.2017 ago with Cell C. Account number 173427422 for cell number 0611287991. i have contacted Cell C on numerous occasions to update my profile with the Credit bureau. Attached is a statement I received from a Cell C store that...

Cell C / bad customer service

Ts
Tshegofatso boikanyo on Nov 16, 2018

I called customer service for assistance..as I have a top up contract ...when I recharge it allows me but unable to make phone calls as it says insufficient funds...I spoke to the first agent who said everything appears to be fine its a technical issue..got transeferd to the technical team...

[Resolved] Cell C / data connection speed via 4glte is less than 30 kb / ping over 1000 for past month which does not even allow loading of webpage

Mi
Michelle van Heerden on Nov 7, 2018

consistently purchase data bundle from Cell C store. Last purchase on 1 November 2018 of R1999. Unable to even download webpage as connection speed via 4GLTE is less than 30 kb / ping over 1000 for past month. Technical and call centre unable to assist despite numberous conversations with...

[Resolved] Cell C / refund!

Ad
Adv Vuyokazi Makalima on Nov 7, 2018

I called Cell C, asking for a refund because according to them I had overpaid, I received reference number 180080000187862 . I then received instructions to send email with proof of payment asking for the refund. I have since not received any form of acknowledgement or any feedback since...

[Resolved] Cell C / wi-fi

Cv
C van Dyk on Nov 2, 2018

I am requesting an email address where I can send my complaint to as speaking with a call centre is no more an option. They are unhelpfull and keep putting me through from one person to another with no resolution. I currently do not have the reference numbers with me but will draft a...

[Resolved] Cell C Store / mobile

At
ATM Nkala on Oct 31, 2018

Hey there. I'm ATM Nkala. From Nelsprit in Mpumalanga province. Last year of 2017 around October - November I went to CELLC store at riverside mall, to get a contract phone of iPhone I did got it and early this year towards the end of February I went to store to ask for my settlement...

[Resolved] Cell C / poor customer service

Tr
Trisha Chetty on Oct 29, 2018

On the 19/09/2018 the below was added on hello peter and there after the device was collected on the 20/09/2018 I upgraded my contract on Friday the 14/09/2018 telephonically to the Apple SE. I told the consultant that i wanted a Rose Gold hand set and if they did not have the Rose Gold...

[Resolved] Cell C / billing

Ep
epgerber on Oct 29, 2018

It has now been 4months of numerous visits to stores, contact with call centers and headoffice regarding my billing. Since cell c has taken over all of glo cell clients it has been a nightmare, for the two years that I was a glo cell client I had no issues with my top up contract, and since...

[Resolved] Cell C / suspended line in spite of payments made

Sb
SBar2912 on Oct 26, 2018

April - October 2018 084 2505 365 / 062 664 6828 Although payments are made on time and proof of payments emailed to relevant departments, my accounts have been suspended every month, MORE THAN ONCE, since April to date! I have to phone every month, explain same story every month to variou...

[Resolved] Cell C / blacklisting

Da
Daryl Abbott on Oct 26, 2018

I paid my cell c balance 2 years ago and on my credit score which I recently checked it shows that I owe them R4000 which I PAID. This has brought my score down and they have black listed me and I CANNOT GET hold of the legal department. The phones are always busy costing me more money and...

[Resolved] Cell C / contract initial misrepresentation and deductions for not needed service?

At
AttieLabuschagne on Oct 26, 2018

My contract AC LABUSCHAGNE 4606225050087 Data Number 0623812729 Account 200255994 I had a 2 year data contract which was due to lapse end April 2018. I got a call requesting a renewal. I did not want to renew as the fees would increase with less Gbytes. Two weeks later another caller phoned...

[Resolved] Cell C / upgrades department

Ma
Mads629 on Oct 25, 2018

On 16th October 2018 I did an upgrade on my 2 contracts with Cell C, only one was upgraded to the new contract, the other one was not captured by the consultant Bonga, I have been phoning non stop since then to try and get this issue resolved, to date nothing has been done, the floor...

[Resolved] Cell C / refund

Kh
khodani1 on Oct 24, 2018

i sent the money to my cell c contract account by mistake also debit order debit so i called cell c costumer care the day i sent money the guy that pick my phone i told him that i sent money to my account by mistake and i have typed a letter and also attached the proof of payment i want to...

Cell C / account settled and itc still not updated

Sh
ShaunN on Oct 22, 2018

I paid off my cell account two months ago and requested my ITC (transunion) to be updated. To date this has not been done. Every time I follow up I get the response "we will follow up and revert back" and I don't even get a call or email. Trying to get through to the legal department i...