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3.8 2087 Reviews

Cell C Complaints Summary

1447 Resolved
637 Unresolved
Our verdict: With a good resolution rate, Cell C generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Cell C reviews & complaints 2087

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2:04 pm EST
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Cell C Worst service and treatment ever recieved

Good evening.

I am really not in happy this is the worst treatment ever.

I have never in my life had to go through so many issues with a company.

11 years has past and still this is on my name. I don't know who the attorneys is and not one can tell me. If you don't know how the... am I to know.

According to the law this should have been fixed ages ago.

I will surely make a point of taking this further. If I don't get a response

I am done talking to people who doesn't know, empty promises

I don't how you can treat people this way. This is poor service you are playing with people lives.

I mean really one message it will be fixed in 14 to21 day then, I owe money from 2013 but no one can give me the name of the attorneys.

If you don't want me a a client just say so. I will not continue taking this treatment. Having to humiliate myself.

Remove my name from ITC.

I want answers and not just please bear with us. I have bearded long enough now.

I want answer before end of day 8 March 2024.

Please send me the Ceo number so that I can call and ask to please bear with me.

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2:39 pm EST
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Cell C Cell c contract for huawei nova 9

Hi, Siphokuhle. 01 May 2023, I called cell c to follow up about the payments of my contract as we agreed on paying on the 7th of each month, they just told me that other payments are allocated and other are not paid yet, mind you the contract activated by the 25th of March 2023, if I call them they keep on telling me that the investigation on my case is still pending, now im on bureau and that affect my credit score. Im being tortured here because im paying every single, proof of payments are there. Im very stress, hurt

I wish you to help me get out of blacklisted or bureau

Desired outcome: i will appreciates your assistance.

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1:45 am EST
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Cell C Cell C Agent

I called on 01/03/2024 at about 08:20am to enquire about my month to month contract premium that will be debited from my account on a monthly basis. I spoke to an agent Mbiwi who did not give me a chance to speak as i was trying to obtain clarity as to whether the premium inclusive of the vat will be the same amount which will be debited monthly. Mbiwi continuously interrupted me stating that i must call back when my next debit goes off. She did not give me an opportunity to pose my question completely although i asked her numerously to give me an opportunity to speak.

I am a loyal client of cell c for many years and have not encountered this before with the agents previously.

Mbiwi needs to be taken to task for this as she is getting paid a salary and being in this industry ie customer services, she failed dismally.

Kindly revert to me on email [protected]@gmail.com

Thank you.

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5:51 am EST
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Cell C incorrect information and service

I have paid up my cell c account and its is still showing as a late payment for january on experian.

The agent dealing with me promised a call back regarding this as has not they have advised that the details would all be updated on the 5th March, I wanted this expedited, she also has not called me back her name is Duduzile, prior to this I spent hours on calls with various people back and fourth being transferred everyday atleast 4-7 times on one call.

I am disgusted with the service and I want this resolved, they owe me R200 now and I dont even want the R200 as I have advised the agent.

They are now making me out to be a liar and I want a copy of the calls sent to me as I will be taking this further.

Desired outcome: Credit record to be updated an apology for claiming I lied and for proof that my details were sent to be updated and a manager call back

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Update by amy robin williams
Feb 25, 2024 11:57 am EST

There is no need to I have already received legal advice and my attorney will be contacting you guys to discuss this further I need a number for your legal department or email address I am tired .

My reference is WCP014092/23 - ICASA Complaint Registered ICASA:0096533 SN [protected] find my details from there.

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11:18 pm EST
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Cell C False Advertising with No Service

Good day.

the below email was sent a few days ago and still no response.

I have made several attempts and spoke to 4-6 people with in your organization. From Call centre, Retentions, Upgrades all of this accoured in the past 48 hours. It is regarding the item listed on your website the Samsung S23+ on elevate 2. I even took the step of visiting one of your branches yesterday, where I was informed that it could be an online special offer, hence why it is not available in-store. I am deeply disappointed with the way this matter has been handled. Your advertisement of the product at 649 was clear, and that is the price I anticipate and am looking for. I do have proof of this. The team members also confirmed this is the price online. The principle of "the price you see is the price you pay" is crucial; otherwise, it would constitute false advertising. Key features of the Consumer Protection Act The Act also prohibits misleading advertising and unfair marketing practices. Suppliers are not allowed to make false claims or engage in practices that could deceive or mislead consumers. This includes tactics such as bait advertising, pyramid schemes, and false pricing.

Despite being given assurances that my calls would be returned, no action has been taken. I even specifically requested a manager to contact me, but unfortunately, there has been no response. Now, the price on your website has been corrected to R899, which is a significant increase.

I must express my concern as this seems to be an error on your end, especially since that was the price displayed for several days. It is only fair that this price is honoured.

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Update by Badro

I find myself deeply frustrated with CellC's service as my ongoing query remains unresolved. Despite the lack of a resolution, I'm being prompted to evaluate the quality of their service. Unfortunately, communicating with their call center has proven unproductive. They appear unwilling to listen, offering only vague assurances and insisting that I must wait, with no specific details about the status in the back office. This situation has left me with no option but to escalate the matter further through avenues such as the Ombudsman, NCC, and ICasa. Despite being a loyal customer for many years, the lack of responsiveness is pushing me towards considering cancelation and exploring alternative service providers.

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10:05 am EST
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Cell C Contract

I'd number [protected], I have a contract with cell C I try on several occasions to update my new banking details, I was behind with my account, because they did not update my banking details after the phone me in January 2024 and told me my account is outstanding I settle the outstanding amount still they didn't update my account they closed my account and I am not in arrears they even listed me on the credit profile please can you assist me in this regard

Desired outcome: I need help to update my account

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1:17 pm EST
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Cell C Paid up letter

Good evening

It is with a great sadness that up until today I have not received my paid up letter which I've requested it from the 1 February 2024 and today is the 16 February 2024 and it seems like no one is willing to resolve this. All I'm left with is the Reference number [protected] but no one is willing to take up the responsibility and just send me the letter

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9:11 am EST
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Cell C Change contract benefits

My contract benefits have been changed at some stage without my knowledge, resulting in me being unable to make phone calls to "un-usual" numbers (as they state it). An "un-usual" number is a toll free number, international number, etc. Since my fixed term contract expired, they automatically carried me over to a month-to-month. I believe that's when they took away my airtime.

They also have a technical "glitch" which blocked me from making any calls, even to the "usual numbers".

Cell C also makes in nearly impossible to cancel a contract, even when the contract has expired. This is surely illegal!

Claimed loss: Inability to make important calls when needed. Stranded, since I was unable to make any calls because of their technical glitch, which they never resolved until I called them using my wife's phone

Desired outcome: Formal apology from the CEOSome form of compensationTransfer of available credit (including what is owed from the original contract) to my chosen service provider.

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8:40 am EST
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Cell C Sim swap

I went to cell c at the Kolonnade to do a sim swop because my phone was stolen. It is a contract sim so they already have all my details on the system. They refused to help me without buying a unregistered sim from either Pep or Ackermans. Why can't I just buy a sim from them in store and do the sim swop. Please help me because I am at the point of burning that shop down.

Claimed loss: R1000 taking off from work to sort out my sim and not being helped

Desired outcome: Response, apology and refund

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Update by Wentzel
Feb 14, 2024 8:17 am EST

I would love to send you the new RICA serial number, but unfortunately Cell C is refusing to help me with a sim card. I would gladly pay for the new sim, but they still refusing to help me. I went to the branch again today ( 2nd time this week ) and still nothing. As far as i am concerned you can take your contract and shove it! I have been a loyal Cell C customer for 17+ years. I am done!

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6:27 pm EST
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Cell C Cell c huawei nova 9 se

Hiplz assist with my refund... From march 2023 to december 2023 for a product huawei nova 9se with a smart watch which was an incorrect item... Iv returned it without opening the ram package nor did I open the product packing... Cell c has been deducting an amount of r 689 every month on the 27th...

Iv been requesting for my refund from last year march until they only canceled the product december 2023 only on the 16th...

Cell c has been making experience with them a living hell... Iv sent endless proof of payment & my query...

I was giving 7days time frame... Its already 7months passed the time frame... With numerous cases logged only 1 active case...

Please just refund me my cash thats all im asking for...

My details are as follows : mandlenkosi ximbaid  ; 8812265779082contacts :[protected]

Next of kin :mother alice ximba083 5044 372

Plz see pop attached

Claimed loss: R5512

Desired outcome: refund my cash back

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5:31 am EST
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Cell C - Service level complaint.

I had the most disrespectful agent. I was cut off and at the end of the call I requested a reference number to which she responded: “it will be sensed to you” I am still waiting for this so called reference number because I wanted to voice my disappointment in the service I received. I cannot get over the fact that an agent was allowed to act in thi...

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4:13 am EST
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Cell C Giving out numbers without consent

Since I've received my new number form Cell C I get constant calls from marketing companies. I dont easily give my number to anyone. I figured out that Cell C give number out without consent. I also have a wifi router with a number that I have never given to anyone. I went onto the wifi router's sms function and found hundreds of marketing sms's on that number. The only company that has ever seen this number is Cell C...

Desired outcome: stop Cell C from giving out numbers when i specifically asked for no marketing calls

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1:59 am EST
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Cell C - Cannot get my replacement device.

I was called by cell c to take out another contract. I chose a Huawei phone and band deal. After realising that Huawei is still a ****py phone with Play store I called them and was told I could return it with the SIM card and everything that was in the box. Which I did. Everything was received and I was told I could order a new device which I chose the 2...

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11:16 am EST
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Cell C Not cancelling a contract for a deceased member

Hi there,

My mother (Mrs PC de Wit, ID number [protected]) passed away 14 November 2023. I contacted Cell C to ask for the process to report and close her account whereby I was informed to email her death certificate and copy of her ID to [protected]@cellc.co.za, which I did on 22 November 2023. I have followed up by phone, where I was referred to a branch. I went to the branch and submitted all the documentation again and still to date the account is active and the debit order is collected every month. Can someone please assist in closing her contract [protected]) and refunding the debit orders that has been collected since her passing?

Kind Regards,

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6:48 am EST
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Cell C FIBRE - not updating payments -the cutting my fiber

In October 2023 I kept on receiving sms's saying I had not paid - I did the payments and sent proof. I did miss my debit order but when paying via eft I put my account number as ref so that they could update my account - they did not.

Then suddenly they cut the service but they had not updated the payments

- the payments have still not been updated as of today 22/01/2024

In November las year over the phone it was suggested I do a reconnection fee - I paid this through their portal - again payment not updated - R1708.50 paid on the 25/11/2023

Then over the phone they told me they would never be reconnecting me because I don't pay

Then they handed me over to - SSD Shapiro Shaik Defries & Associates

Please could I be sent a detailed statement showing all my payments - I pay R700 so that it is totally clear on the statement what was a debit order and what I paid EFT - none of my R700's ever show

Thank you

Regards

Colleen Botha

[protected]

Account No CB0323 - H474

Desired outcome: Please reconnect my fiber or pay me back the reconnection fee Please remove my file from the dept collector - SSD Shapiro Shaik Defries & Associates and un-blacklist me

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12:08 pm EST
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Cell C - Sim swap issue

Tried to do a sim swap in your shop and online and I apparently am failing frequently called numbers. I have provided my RICA details to prove my identity but because i can remember my recharging habits or so called frequently called numbers I am failing the security questions. What troubles me is that the service thus fas has been u have failed security...

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6:26 am EST
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Cell C - Number porting and integrading my prepaid with a contract

1st i was advised by the Contract Holder Mrs, A Heyns that i should change my Service provider from Vodacom which i have been with for 15+ years, so we went to Cell C Highveld mall and they assisted promptly with the number port and everything went well, after that we requested the cellphone number be integrated with Mrs. A Heyns contract since her husband...

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3:50 am EST
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Cell C - Debit order cancelled by you, I am being penalise

So, I was contacted by your Agent sometime time in September/Octomer 2023 to advise I am due for an upgrade on my phone and data contracts. I advise I was not yet ready to upgrade my phone contract, said not a problem, i can upgrade the data contract in the meantime as they were running a special, offering more data at a lower rate - I agreed - this person...

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8:00 am EST
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Cell C Sim activation

I am struggling to get a sim activated. The sim shows activated from your side, but it's not activated from my side. I bought a new sim to do a sim swop and I'm being put through to countless consultants without being assisted. Consultants are rude and incompetent and this is a new line. I have 6 contracts with cell c and this is the second new line I'm struggling with and I'm really not happy. [protected]

Claimed loss: Paying for a service I have no benefit to. R299 plus pro-rata

Desired outcome: I need the sim activated and compensated for the month and a half I paid for this service.

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3:16 pm EST
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Cell C - Accounts

Hope you are well? I have been experiencing difficulty, solving a problem with Cell C on above mentioned account. On the 02.01.2021 I went to the Branch in Victoria road confirming the settlement amount on above mentioned account. Then on the 12 of May 2022 I received a Outstanding Account Letter from Cell C demanding payment of R366.97 that was paid...

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Cell C In-depth Review

Overview of Cell C: Cell C is a telecommunications company that offers a wide range of services and products to its customers. With a focus on providing affordable and innovative solutions, Cell C has become a popular choice for many consumers.

Services and Products Offered: Cell C offers a variety of services and products, including mobile voice and data plans, broadband internet, and fixed-line services. They also provide value-added services such as content streaming, international roaming, and device financing options.

Network Coverage and Quality: Cell C has made significant investments in its network infrastructure to improve coverage and quality. While their network coverage is generally good in urban areas, it may be less reliable in rural or remote locations. However, they continue to expand their network to reach more customers.

Pricing and Plans: Cell C offers competitive pricing and a range of flexible plans to suit different needs. They have affordable prepaid options, as well as contract plans with various data and voice allowances. Customers can also take advantage of special promotions and discounts.

Customer Service and Support: Cell C is committed to providing excellent customer service and support. They have a dedicated customer care team that can be reached through various channels, including phone, email, and social media. Customers can expect prompt and helpful assistance with their queries and concerns.

User Experience and Interface: Cell C's user experience and interface are designed to be user-friendly and intuitive. Their mobile app and online portal allow customers to manage their accounts, check usage, and make payments easily. The interface is clean and simple, making it easy for customers to navigate and find what they need.

Additional Features and Benefits: In addition to their core services, Cell C offers various additional features and benefits. These include value-added services like content streaming platforms, device insurance, and loyalty rewards programs. They also partner with other companies to offer exclusive discounts and benefits to their customers.

Competitor Comparison: When compared to its competitors, Cell C stands out for its affordability and innovative offerings. While other providers may have better network coverage or more premium services, Cell C's competitive pricing and value-added features make it a strong contender in the market.

Reputation and Trustworthiness: Cell C has built a solid reputation for being a reliable and trustworthy telecommunications provider. They have been in the industry for many years and have a large customer base. While no company is perfect, Cell C has taken steps to address any issues and improve their services based on customer feedback.

Conclusion and Recommendation: Overall, Cell C offers a range of services and products at competitive prices. Their commitment to customer service, user experience, and innovation sets them apart from other providers. If you're looking for an affordable telecommunications option with good customer support, Cell C is worth considering.

How to file a complaint about Cell C?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Cell C. Make it specific and clear, for example, "Incorrect Billing on Cell C Mobile Plan".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Cell C. Mention key areas such as customer service interactions, billing issues, network coverage problems, or any contractual disputes. Include relevant information about transactions, such as dates, amounts, and what the transactions were for. Clearly describe the nature of the issue, including any steps you took to resolve it and how Cell C responded. Explain how this issue has personally affected you, whether it's through service disruption, financial loss, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with the company, bills, or contracts. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with Cell C. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for posting.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Engage with any replies from Cell C or other users to further your case.

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