Waste Management [WM]
complaints

Customer No. [protected]

Address: 4120 N 82nd Street, Scotttsdale, AZ 85251

Our regular pick up day is Thursday. We received an email regarding last weeks pickup, Nov 23. Due to this being Thanksgiving our pickup would be Friday, November 24. As of today, Tues. Nov. 28, our dumpster is FULL. I called and spoke to Dale in the Commercail division. He assured me he would contact dispatch and have a turck at our business TODAY by 6 PM.. did not happen. WE ARE GOING ON 2 WEEKS WITHOUT SERVICE!

This needs to be remedeed ASAP!

Please contact me at 602.541.8183 immediately upon reciept of this email complaint.

I requested an extra pickup and was told that it would be picked up on the same day as my regular trash. My trash from the container got picked up and a few hours had passed. I called customer service and they said that it's a different vehicle that picks up the extra bags and that it had 10 stops left. I was told it would be picked up by 12pm. The bags stayed by the curb all weekend. I called yesterday and it was a 5 minute wait time, understandable. I opted to get called back, I got a call back and after hearing my complaint the lady asked me to hold. I waited for over 20 minutes and hung up. I still need these extra trash bags picked up, I brought them inside. I just want my trash picked up.

We had a commercial account with them for 10yrs, their rate kept going up, we were paying $252 for three 96 containers, I was told I had to pay early termination fee if we want to cancel early, so we waited till the contract ended(aug 2023) and I called in October to cancel the account, I was told there’s going to be a removal fee of $300 which I find ridiculous, I told them I can send the containers back myself, apparently that’s not an optional. Today I saw my bill, which I find crazy, THEY’RE CHARGING US $300 PER CONTAINER plus 160.47 energy surcharge for removal, the total bill is $1100, this is ridiculous! We didn’t break the contract and we still being punished for not using their service, they want to charge us how ever they want! Worst company ever!

My trash is being spilled all over the road every time it gets picked up. Monday and Thursdays are our area. It never fails that my home seems to be targeted for all the disgusting spills from the trash bin. I’m not sure if it’s the same person everytime. What I do know is that as many times as it has happened it’s. O longer just a coincidence. This is being done intentionally. I want it to stop. I’m constantly picking up trash from my neighbors yard and apologizing for something I didn’t do.

Our driveway serves up to 7 housing units, so there can be a lot of cans on the side of the driveway. The garbage guy isn't returning cans to where he found them. This has occasionally happened with recycle also. 2-3 cans are left in the driveway and it causes a safety hazard with cars pulling out into the road to see around them. There isn't enough shoulder to leave them on the side of the road, so we place them in the grass beside the driveway. ALL cans need to be replaced across the ditch, where they were found. This is complaint #5 about this issue. The first time, I filled out the online form. The next 2 weeks, my husband called. Last week, I called. If you can't get the message to the drivers to put the cans back across the ditch, I will be meeting them at pick up time to be sure they get the message.

Scheduled trash pickup scheduled for Monday, November 13, was missed. Then, the next trash pickup scheduled for Thursday, November 16, was missed. I pay for this service through my taxes, and I'm not getting what I pay for. Since our pickup schedule is on Mondays and Thursdays, we get penalized because most holidays are on Mondays when there is no pickup, and Thanksgiving is always on a Thursday - so we pay the same as everyone else but get less pickups. So, when any pickups are missed, it is extremely unfair and costly to us.

Looking at my bank statement, I noticed duplicate payments. There's a payment on 10/11/23, 10/31/23, and again on 9/1/23 and 11/12/23. I contacted someone about this and she said that one of Octobers payments were for September which is not true because there was a payment made on 9/11/23. So they basically told me I was wrong and refused to give an explanation or resolution. This company is nothing but problems

On several occasions the trash truck drives right by my barrel and I'll file a complaint for missed pick up and the driver will say my barrel wasn't out which is false. This time to try and say my barrel wasn't out, they took a picture and it's a picture down the street where you can't even see my driveway. So the girl is trying to say but the picture shows no barrel. I took my auto payment off and I said you'll get payment when I get decent service. Basically they called me a liar because the driver took a false photo.

I called customer service and asked for them to send a reminder to the driver to remind him that we haven't had our service yet. The agent over the phone was not friendly and tried to resolve my problem!

My service address is 839 International Blvd Oakland CA 94606

We are located in a plaza and have 2 ways to enter the parking lots your driver only tries 1 enter and states car parks on the street blocking his way and can't enter! Is that how you guys educated the driver to be service us like that! Now my dumpster is out in the open everyone can put their trash into my dumpster and you guys will charger me for overflow dumpster when it's not my fault!

My garbage and recycling has always been about $141.

I've been a WM customer for 4 years.

Why TF am I being charged over $160 ?! My services have remained the same and half the time you don't even take all my trash!

Did you think I wouldn't notice? I'm calling today to cancel my service with this awful company. This was the last straw. F_ck you Waste Management

Thursday November 26 is my trash and recycle pickup day .For some unknown reason the recycle trash was not picked up. All of my neighbors recycle was picked up today. This is not the first time this has happened. I have called waste management quite a few times about the recycle not being picked up. Your company provides services to the village of Matteson and I'm a resident of the village and pay for your services through the village so therefore I do expect for services to be rendered. I appreciate very much if the trash and recycle were picked up as scheduled. I'm this can be resolved quickly because the recycle is still on the curb at 103 Stonebrook Rd Matteson Illinois. My name is Ervin Jackson and be reached at 708.268.2270

on 9/18 my container was taken due to it being cracked ( i have requested a new container before, but did not receive one) Now WM has taken my container and failed to provide me with a new one for over a month. i keep getting it will be another 5-7 business days. Not having an outside container is very impactful. I have to keep trash inside and cannot put it out until the last minute.

Waste Management today was my schedule pickup and my trash is not picked up. I wouldn't consider this a major problem, but in the past 4 months you have missed my trash at least six times and I'm paying my bill on time and in full. In addition you have missed my recycle twice and I'm paying that bill on time and info. Will you find time, with all the employees you have

to pick up my trash tomorrow? Or may I deduct all the times you've missed from my next bill. I must honestly say Waste Management you are the worst company I have ever dealt with. And while you have those beautiful commercials and how environmentally correct you are you treat your customers as garbage! Customer id [protected].

I have had service with waste management for years. They changed the day of the week they picked up my trash so we had extra trash the next week. They did not pick up the extra trash outside of the green container. We called and they said we would need to purchase an extra container. We decided to cancel service with them because the service was expensive, we have had problems with them picking up all our trash, and the customer service was not good either. We canceled and instead of refunding our 68.00 they decided that would go towards picking up the waste receptacle. The pick up fee is 75.00 I they told me the charge agreement was on my invoice. I did not agree to the charge. It is an inflated charge designed to keep people with the services.

Waste Management is attempting to charge a fee for cancelling their overpriced service. I received an email yesterday (10/19/2023) with an "invoice" claiming I owe them money.

They are attempting to charge me $85.38 dollars to no longer use their service. I do not have any contract with WM. I never had one. It took multiple calls and hours of my time to cancel. Nobody mentioned anything about a cancellation charge and now I get this invoice.

The cancellation fee is completely arbitrary and random. I could just as easily claim they owe me money. This is abusive, possibly illegal, and definitely unethical activity. I have already submitted a complaint about this on BBB as well. This type of abusive business practice should not be tolerated.