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Waste Management [WM]
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Waste Management [WM] Customer Support Excellent
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125 Unresolved
80% of 623 complaints were resolved
Resolving 80% of reviews, Waste Management [WM] offers excellent customer service, ensuring satisfaction and loyalty. It shows strong commitment to complaint resolution, positively impacting its reputation, with room for improvement.
80% of 623 complaints were resolved
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Waste Management [WM] complaints 623

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12:20 am EST
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Waste Management [WM] Commercial waste pickup - missed pickup

Customer No. [protected]

Address: 4120 N 82nd Street, Scotttsdale, AZ 85251

Our regular pick up day is Thursday. We received an email regarding last weeks pickup, Nov 23. Due to this being Thanksgiving our pickup would be Friday, November 24. As of today, Tues. Nov. 28, our dumpster is FULL. I called and spoke to Dale in the Commercail division. He assured me he would contact dispatch and have a turck at our business TODAY by 6 PM.. did not happen. WE ARE GOING ON 2 WEEKS WITHOUT SERVICE!

This needs to be remedeed ASAP!

Please contact me at 602.541.8183 immediately upon reciept of this email complaint.

Desired outcome: PICK UP OUR TRASH - WE PAY FOR YOUR SERVICE.

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11:09 pm EST
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Waste Management [WM] Extra pickup missed

I requested an extra pickup and was told that it would be picked up on the same day as my regular trash. My trash from the container got picked up and a few hours had passed. I called customer service and they said that it's a different vehicle that picks up the extra bags and that it had 10 stops left. I was told it would be picked up by 12pm. The bags stayed by the curb all weekend. I called yesterday and it was a 5 minute wait time, understandable. I opted to get called back, I got a call back and after hearing my complaint the lady asked me to hold. I waited for over 20 minutes and hung up. I still need these extra trash bags picked up, I brought them inside. I just want my trash picked up.

Desired outcome: To still get my free extra pickup scheduled

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10:01 pm EST
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Waste Management [WM] Excessive charges

We had a commercial account with them for 10yrs, their rate kept going up, we were paying $252 for three 96 containers, I was told I had to pay early termination fee if we want to cancel early, so we waited till the contract ended(aug 2023) and I called in October to cancel the account, I was told there’s going to be a removal fee of $300 which I find ridiculous, I told them I can send the containers back myself, apparently that’s not an optional. Today I saw my bill, which I find crazy, THEY’RE CHARGING US $300 PER CONTAINER plus 160.47 energy surcharge for removal, the total bill is $1100, this is ridiculous! We didn’t break the contract and we still being punished for not using their service, they want to charge us how ever they want! Worst company ever!

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Waste Management [WM] earns 100% level of Trustworthiness

SAFETY NOTICE: ComplaintsBoard has analyzed Waste Management [WM] and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 100%.

We found clear and detailed contact information for Waste Management [WM]. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

By resolving 79% of 623 negative reviews, Waste Management [WM] is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.

A long registered date for wm.com can be seen as a positive aspect for Waste Management [WM] as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Waste Management [WM]'s domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Wm.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Waste Management [WM] website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

We looked up Waste Management [WM] and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Wm.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Waste Management [WM].

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  • We conducted a search on social media and found several negative reviews related to Waste Management [WM]. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Our Conclusive Verdict: After a thorough evaluation of this company, we highly recommend doing business with them. Our assessment shows that they are trustworthy, reliable, and committed to providing a safe and secure experience for their customers.
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4:35 pm EST
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Waste Management [WM] Trash pickup

My trash is being spilled all over the road every time it gets picked up. Monday and Thursdays are our area. It never fails that my home seems to be targeted for all the disgusting spills from the trash bin. I’m not sure if it’s the same person everytime. What I do know is that as many times as it has happened it’s. O longer just a coincidence. This is being done intentionally. I want it to stop. I’m constantly picking up trash from my neighbors yard and apologizing for something I didn’t do.

Desired outcome: Stop, take your time

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7:44 pm EST
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Good morning, I am writing because for 2 weeks I have been trying to discuss your recent billing with WM and It has not been possible and neither have we received a proper response. Your collection system in place demands that we pay, while doing so establishes agreement with the terms. And even though I asked for the container you placed in the property...

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2:58 pm EST
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I have auto payment on my account to make sure it is paid timely, but have tried to get ahold of Waste Management to say I do not consent to the most recent increase. The payment is due on 12/1/23 but the payment was processed on 11/21/23. I have called to dispute this, but have been put on hold for over 20 minutes. I called and waited and waited and...

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2:18 pm EST
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Waste Management recently implemented a "Smart Truck" program to photograph trash pickup. They claim they are doing it to improve recycling or for safety. In reality the reason appears to be a cash-grab from its customers. At the properties I manage, my trash bills have more than doubled because WM is charging "overage fees" If the lid won't fully shut...

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8:12 pm EST
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Waste Management [WM] Safety issue - cans left in driveway blocking view of road

Our driveway serves up to 7 housing units, so there can be a lot of cans on the side of the driveway. The garbage guy isn't returning cans to where he found them. This has occasionally happened with recycle also. 2-3 cans are left in the driveway and it causes a safety hazard with cars pulling out into the road to see around them. There isn't enough shoulder to leave them on the side of the road, so we place them in the grass beside the driveway. ALL cans need to be replaced across the ditch, where they were found. This is complaint #5 about this issue. The first time, I filled out the online form. The next 2 weeks, my husband called. Last week, I called. If you can't get the message to the drivers to put the cans back across the ditch, I will be meeting them at pick up time to be sure they get the message.

Desired outcome: Put all cans back where they came from - in the grass beside the driveway across the ditch.

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8:49 pm EST
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Waste Management [WM] 2nd pickup in a row that was missed.

Scheduled trash pickup scheduled for Monday, November 13, was missed. Then, the next trash pickup scheduled for Thursday, November 16, was missed. I pay for this service through my taxes, and I'm not getting what I pay for. Since our pickup schedule is on Mondays and Thursdays, we get penalized because most holidays are on Mondays when there is no pickup, and Thanksgiving is always on a Thursday - so we pay the same as everyone else but get less pickups. So, when any pickups are missed, it is extremely unfair and costly to us.

Claimed loss: Loss has been that the service I pay for isn't happening. Loss has been the annoyance of trash not picked up. Loss has been how many times I have to contact Waste Management about this problem.

Desired outcome: Since our schedule is on Mondays & Thursdays, we get penalized because most holidays are on Mondays with no pickup and Thanksgiving is always on Thursday so we pay the same as everyone else but get less pickups. Pick up or change schedule.

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10:36 am EST
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Waste Management [WM] Payments

Looking at my bank statement, I noticed duplicate payments. There's a payment on 10/11/23, 10/31/23, and again on 9/1/23 and 11/12/23. I contacted someone about this and she said that one of Octobers payments were for September which is not true because there was a payment made on 9/11/23. So they basically told me I was wrong and refused to give an explanation or resolution. This company is nothing but problems

Claimed loss: 72.00

Desired outcome: Refund

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5:19 pm EDT
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Waste Management [WM] Missed trash pick up

On several occasions the trash truck drives right by my barrel and I'll file a complaint for missed pick up and the driver will say my barrel wasn't out which is false. This time to try and say my barrel wasn't out, they took a picture and it's a picture down the street where you can't even see my driveway. So the girl is trying to say but the picture shows no barrel. I took my auto payment off and I said you'll get payment when I get decent service. Basically they called me a liar because the driver took a false photo.

Claimed loss: $36 for one month of service

Desired outcome: Better service and a different driver

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4:26 pm EDT
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Waste Management [WM] Customer service and service day driver

I called customer service and asked for them to send a reminder to the driver to remind him that we haven't had our service yet. The agent over the phone was not friendly and tried to resolve my problem!

My service address is 839 International Blvd Oakland CA 94606

We are located in a plaza and have 2 ways to enter the parking lots your driver only tries 1 enter and states car parks on the street blocking his way and can't enter! Is that how you guys educated the driver to be service us like that! Now my dumpster is out in the open everyone can put their trash into my dumpster and you guys will charger me for overflow dumpster when it's not my fault!

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6:16 am EDT
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Waste Management [WM] Overcharged

My garbage and recycling has always been about $141.

I've been a WM customer for 4 years.

Why TF am I being charged over $160 ?! My services have remained the same and half the time you don't even take all my trash!

Did you think I wouldn't notice? I'm calling today to cancel my service with this awful company. This was the last straw. F_ck you Waste Management

Claimed loss: $25

Desired outcome: Give me my money back!!

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Update by H11Bravo
Oct 30, 2023 10:44 am EDT

Been on hold with WM for 20 mins. No human rep. Only a robot telling me to "visit wm.com" which doesn't have ANY ANSWERS. Im done with this company. Screw y'all. I'm closing my account today

Update by H11Bravo
Oct 30, 2023 10:41 am EDT

Yeah I did and the total cost is less than $141.34 so why are you charging me $160?!?!?

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2:03 pm EDT
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Featured review
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My residential service agreement with Waste Management (WM) ended on September 31, 2023. On September 29, I had a certified letter send to WM stating I would not be renewing a service agreement with them for the upcoming billing cycle (Oct 1, 2023 – Dec 31, 2023). I also spoke with a Customer Service Representative to confirm my cancellation, and she...

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9:07 pm EDT
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Waste Management [WM] Trash pickup

Thursday November 26 is my trash and recycle pickup day .For some unknown reason the recycle trash was not picked up. All of my neighbors recycle was picked up today. This is not the first time this has happened. I have called waste management quite a few times about the recycle not being picked up. Your company provides services to the village of Matteson and I'm a resident of the village and pay for your services through the village so therefore I do expect for services to be rendered. I appreciate very much if the trash and recycle were picked up as scheduled. I'm this can be resolved quickly because the recycle is still on the curb at 103 Stonebrook Rd Matteson Illinois. My name is Ervin Jackson and be reached at 708.268.2270

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2:55 pm EDT
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Waste Management [WM] No container

on 9/18 my container was taken due to it being cracked ( i have requested a new container before, but did not receive one) Now WM has taken my container and failed to provide me with a new one for over a month. i keep getting it will be another 5-7 business days. Not having an outside container is very impactful. I have to keep trash inside and cannot put it out until the last minute.

Desired outcome: A new outside container delivered to my address ASAP.

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8:49 pm EDT
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Waste Management [WM] Missed pick up

Waste Management today was my schedule pickup and my trash is not picked up. I wouldn't consider this a major problem, but in the past 4 months you have missed my trash at least six times and I'm paying my bill on time and in full. In addition you have missed my recycle twice and I'm paying that bill on time and info. Will you find time, with all the employees you have

to pick up my trash tomorrow? Or may I deduct all the times you've missed from my next bill. I must honestly say Waste Management you are the worst company I have ever dealt with. And while you have those beautiful commercials and how environmentally correct you are you treat your customers as garbage! Customer id [protected].

Desired outcome: Get a trash truck to my house and pick up the trash.You can reach me at [protected].

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10:14 am EDT
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Waste Management [WM] Unreasonable pick up fee of 75.00 after cancelling service

I have had service with waste management for years. They changed the day of the week they picked up my trash so we had extra trash the next week. They did not pick up the extra trash outside of the green container. We called and they said we would need to purchase an extra container. We decided to cancel service with them because the service was expensive, we have had problems with them picking up all our trash, and the customer service was not good either. We canceled and instead of refunding our 68.00 they decided that would go towards picking up the waste receptacle. The pick up fee is 75.00 I they told me the charge agreement was on my invoice. I did not agree to the charge. It is an inflated charge designed to keep people with the services.

Desired outcome: I want my refund and do not want to pay the ridiculous 75.00 fee that I did not agree to.

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9:17 pm EDT
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Waste Management [WM] Charging an arbitrary fee for account cancellation

Waste Management is attempting to charge a fee for cancelling their overpriced service. I received an email yesterday (10/19/2023) with an "invoice" claiming I owe them money.

They are attempting to charge me $85.38 dollars to no longer use their service. I do not have any contract with WM. I never had one. It took multiple calls and hours of my time to cancel. Nobody mentioned anything about a cancellation charge and now I get this invoice.

The cancellation fee is completely arbitrary and random. I could just as easily claim they owe me money. This is abusive, possibly illegal, and definitely unethical activity. I have already submitted a complaint about this on BBB as well. This type of abusive business practice should not be tolerated.

Desired outcome: Revoke the cancellation fee invoice because we had no such contract.

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Update by NiranjanNimkar
Oct 29, 2023 7:32 am EDT

This was not resolved. I did not see your comment because I did not get any notification that there was a comment added. Anyway, I filed a complaint with BBB regarding this which then triggered a phone call from WM corporate. They were able to reverse an additional invoice for a month that I did not have service but they did not reverse this removal fee invoice and would’ve charged me a late fee if it remained unpaid so I went ahead and paid it.

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10:24 am EDT
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I am the Office Manager of S.W. A.T. Roofing LTD located at 1733 Navarre Rd S.W. Canton, OH 44709. I have tried for over a week to reach a LIVE PERSON to speak to about a dumpster that is on our property overflowing. I reached Valerie at corporate and explained that there is a house that caught fire and people are squatting there (drug addicts) attempting...

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