Menu
World Education Services [WES] Customer Service Phone, Email, Contacts
World Education Services [WES]
reviews & complaints

World Education Services [WES]
reviews & complaints

World Education Services [WES] Complaints Summary

31 Resolved
239 Unresolved
Our verdict: With World Education Services [WES]'s very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
File a complaint
Write a review
Verified
The authenticity of the customer service contact information for World Education Services [WES] has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of World Education Services [WES]. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews

World Education Services [WES] complaints 270

Sort by:

Newest World Education Services [WES] reviews & complaints

ComplaintsBoard
J
1:31 pm EST

World Education Services [WES] Account Reactivation amount paid but not wes account remains inactive

Hi Team

Please note that we have paid the WES account reactivation amount ([protected]@50CAD) each for WES reference numbers- 3903536 and 3903473 on 25 November 2023. UTR no.[protected] and [protected]. In WES account login it shows inactive till now. I have attached the screenshot of our bank account statement in the payment for reactivation was made for above said WES account reference numbers. Can i request to check our payment status and do needful as soon as possible.

Confidential Information Hidden: This section contains confidential information visible to verified World Education Services [WES] representatives only. If you are affiliated with World Education Services [WES], please claim your business to access these details.

Read full review of World Education Services [WES]
View 0 more photos
Hide full review
ComplaintsBoard
T
12:02 am EST
Verified customer This complaint was posted by a verified customer. Learn more

World Education Services [WES] Course by course evaluation

I am Tooba Jawed from America. My WES Reference Number is 6311194. I paid World Education Services (WES) Canada to issue my Credential Evaluation Report, but unfortunately I have not received my official report yet. It is informed that my report was still in progress and it takes more than 10 business days. At the time of evaluation form it mentioned that the time limit is 5 to 7 business days. Its almost a month now. Please send my evaluation as soon as possible.

Please take an quick action on this.

I applied for Georgia State University for Summer March 2024, and it is end of January already! GSU can not issue my admission decision because I have not sent my official report of credential evaluation. I spent a lot of money to apply to GSU. My application is on stake because of WES!

With this bad work performance, I think NACES should consider to take out WES from your association.

Thank you.

Regards,

Tooba Jawed

Confidential Information Hidden: This section contains confidential information visible to verified World Education Services [WES] representatives only. If you are affiliated with World Education Services [WES], please claim your business to access these details.

Read full review of World Education Services [WES]
Hide full review
ComplaintsBoard
J
9:58 am EST
Verified customer This complaint was posted by a verified customer. Learn more

World Education Services [WES] Degree evaluation

WES advertised that they have agreements with several universities in Iran. It says publicly on the WES website that applicants just need to email their University and WES has an agreement with them that the University will send the academic transcript to WES via a secure portal. But when the University refuses to send the transcript as promised, WES does nothing to help, despite saying they have an agreement with the University. These agreements clearly mean nothing. WES accepts the money paid but does nothing to ensure that the process can be completed. They only accept transcripts from some Universities via a secure portal, but the Universities can just refuse to send them, and WES does nothing about it despite advertising that this is the system that WES has in place. They advertise services that they can not deliver. This is false advertising.

Claimed loss: $245

Desired outcome: Refund the money

Read full review of World Education Services [WES]
Hide full review

Is World Education Services [WES] legit?

Our verdict: Complaints Board's thorough examination reveals World Education Services [WES] as a legitimate entity with notable strengths. Despite a 11% resolution rate on customer complaints, which invites a closer look, World Education Services [WES] stands out for its commitment to quality and security. Clients considering World Education Services [WES] should delve into its customer service record to gauge compatibility with their expectations.

World Education Services [WES] earns 91% level of Trustworthiness

Perfect Trust Endorsement: World Education Services [WES] achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for World Education Services [WES]. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of World Education Services [WES]'s domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Wes.org has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows World Education Services [WES] website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Wes.org has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several users have reported concerns about the legitimacy of World Education Services [WES] as a job board or recruiter. We suggest that you proceed with caution when using this website and thoroughly research any job opportunities or offers before providing personal information.

We looked up World Education Services [WES] and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While World Education Services [WES] has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 11% of 270 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • World Education Services [WES] protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to World Education Services [WES]. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
M
8:26 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hi, First of all, let me introduce myself. I am Maria Priscilla Betekeneng from Indonesia. My WES Reference Number is 6102761. I paid World Education Services (WES) New York to issue my Credential Evaluation Report, but unfortunately I have not received my official report yet. It is informed that my report was sent on August 30, 2023 and it has been 3...

Read full review of World Education Services [WES]
ComplaintsBoard
O
5:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

World Education Services [WES] Recipient Address

Dear WES Team,

I am writing to request assistance in changing my recipient address from No. 14 Falu Road Karewa Jimeta Yola to 19739 Executive Park Circle, Germantown, MD 20874. I have tried to change it myself, but I am unable to do so.

My reference number is 6226790.

Please let me know if you need any additional information.

Thank you for your time and assistance.

Sincerely,

Obialo Chinyere Florence

[protected]@gmail.com

Read full review of World Education Services [WES]
Hide full review
ComplaintsBoard
A
12:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hello! On August 8, 2023, I paid for WES services for the evaluation of my diploma and uploaded all the necessary documents in my personal account. I then contacted my educational institution to request confirmation of my education. Since this institution was under the Ministry of Internal Affairs of the Russian Federation, they refused for a long time...

Read full review of World Education Services [WES]
ComplaintsBoard
M
3:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

World Education Services [WES] I've applied on 6/12/2023 and still haven't received the evaluation.

Dear,

I've applied on 6/12/2023 for Evaluation Type: Course-by-Course Evaluation (ICAP) with the WES (file nr. 6046456). I have undergraduated with Universite de Nantes-IAE. I have my Master degree with Universite de Nantes-IAE (France) but whole year I have been as exchange student with University of Hasselt (Belgium).

The WES is evaluating my file since July as always a diploma is missing from my home university from France. I have sent many e-mails but without progress in my evaluation. I've aready missed my MBA deadline in September and I don't want to miss in January 2023.

Could you please help me to know what is wrong with my file so I can help and WES can finalise it asap.

Regards,

MM

Desired outcome: I would like to receive the evaluation of my diplomas to proceed with my application.

Read full review of World Education Services [WES]
Hide full review
ComplaintsBoard
H
4:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My WES Reference Number is 5833377. I have been fighting with WES for almost a year. WES showed that my credential is non-recognized, whereas hundreds of students' WES reports say otherwise. They had the same certificate completed from the same Institute, and WES gave them the correct evaluation showing the Institute as recognized. As asked by WES, my...

Read full review of World Education Services [WES]
ComplaintsBoard
K
2:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

World Education Services [WES] WES evaluation services

Horrible company! It's too bad they are still a NACES member and therefore many colleges list them as reliable service providers. I payed for a course by course full evaluation of my degree. Their customer service is deplorable, patronizing and point blank inefficient. They never completed my evaluation due to technical problems on their website to connect with my institution. Then they just closed my order and demanded I pay them more money to reopen when they could never provide a solution when my school and myself tried to get them to resolve the connection problem. I refused to pay more money and tried to escalate to get them to complete the work I had payed fully for. They just refused and would not even answer my claim with the Better Bussiness bureau. Save yourself a headache and a few hundred dollars. There are much better choices for the same services out there.

Desired outcome: Refund money, they charged me and never delivered any services

Read full review of World Education Services [WES]
Hide full review
ComplaintsBoard
J
12:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

World Education Services [WES] Delayed Update claims

I want to commend your expertise in your dealings, one of the institution on my page claimed my verification had been sent on 08/08/2023 and you should check.

Another message should be sent to the institution on my behave peradventure its not well received because they claimed it has been sent. My admission process is at stake.

Thank you!

6073089

Read full review of World Education Services [WES]
Hide full review
ComplaintsBoard
J
12:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

World Education Services [WES] My account login

My name is James Ayọdele Odedeyi(+[protected]).

In 2017 I had my BTh and PGD credentials evaluated with Wes ref #3340147. I am challenged with my log in details. I forgot the email I used whether it is [protected]@gmail.com, [protected]@gmail.com or [protected]@yahoo.com nor the password.

Your kind assistance would be graceful.

Thanks

Desired outcome: I need access to my account with Wes as I am currently applying for further studies in Canada and would need the results. Thanks

Read full review of World Education Services [WES]
Hide full review
ComplaintsBoard
U
2:07 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

World Education Services [WES] Waiting for required documents

Dear Sir

Good day, I have applied for credential evaluation via WES (Ref:5866696). Center for Student Services and Development, Ministry of Education, P. R. China (CSSD) already verified and sent documents to WES (attached). However, WES did not receive it. But the system shows it was sent to the WES.

I already uploaded the document on my WES account but WES did not accept it because the document was received was not sent directly to WES through the WES-CSSD channel.

There is a QR code and verification number on each and every document and it can be checked online at anytime.

Moreover, WES also demands English translation of documents that are already in English.

Please look into this matter and resolve the issue. Thank you in anticipation.

Read full review of World Education Services [WES]
View 0 more photos
Hide full review
ComplaintsBoard
P
9:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

World Education Services [WES] Services

We submitted all requested documentation per the instruction on WES's website. After a significant delay in processing our request, WES informed us that the express requirements noted on their website are incorrect and they are not going to process our evaluation request. We then requested cancelation but requested that they mail us the documents that were mailed to them, so that we can work with another service. They refused to help us and resolve the situation.

Read full review of World Education Services [WES]
Hide full review
ComplaintsBoard
L
4:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

World Education Services [WES] Lack of communication and information

Last year I requested transcripts from the University of Westerminter using WES.

Paid for the service in full.

However WES did not follow through with my request.

My college sent over my credit transcript in December.

I was later told by WES that a verification email was sent to University of Westerminter Jan 19th .

My app was never updated to indicate and more over it said the app was last updated Dec 12th of 2022. After I reached the school the confirmed no such verification was sent to them.

Called WES again over 6 times to escalate and ask for someone to reach out to Westminster in a course over a month. Was promised an escalation only to wait 2 weeks and nothing.

Finally I called Wednesday March 29th and was again told it would get escalate .

After a day of waiting March 30th I received an email telling me my service was deactivated because it was 180 days. And to pay $50 to reactivate the service.

I am disappointed with this and I want my funds.

WES provided no service.

Desired outcome: Either provide my refund or reach out to the school with details I provided to confirm where to send the verification later. My understanding is that University of Westerminter is a partner of WES.

Read full review of World Education Services [WES]
View 0 more photos
Hide full review
ComplaintsBoard
S
10:50 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

World Education Services [WES] Refund of my application (unprocessed yet) ref# 5932672

Payment Details: Credit Card Transaction

Date: 3/16/2023

Amount Paid: CAD 251.00

Ref# 5932672

I paid to WES CAD 251.00 for attestation of my documents for Canadian immigration. But now due to personal reasons I want to cancel the order (have not sent my documents for verification yet) and get the refund. I cannot access any of their refund forms, tried several times but their page is broken only on refund section.

I want help in getting my money back.

Name: Syed Moosa Hassan Naqvi

Country: Pakistan

Phone: +[protected] (whatsapp)

Phone: +[protected] (Calls)

Email: [protected]@gmail.com

Desired outcome: Refund my money on same account it came from or in my other account with SWIFT CODE: SCBLPKKXLHRBank Name: Standard Chartered Bank PakistanIBAN No: PK31SCBL0000001706552601

Read full review of World Education Services [WES]
View 0 more photos
Hide full review
ComplaintsBoard
S
2:07 am EDT

World Education Services [WES] Course-by-course evaluation

WES is severely not responsive to concerns from their customer. It has been 2 months since they have received my documents for evaluation and to this day, the documents are still on their way to my institution for verification with no word on who or how they sent the documents to. What if the documents didn’t arrive or be received by my institution? The least they can do is inform their customers to whom or how were the documents sent so their customers can follow up on the respective person.

Desired outcome: Proper communication with customers regarding their worries and concerns.

Read full review of World Education Services [WES]
Hide full review
ComplaintsBoard
A
10:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

World Education Services [WES] Faculty evaluation system

Hello, I'm writing to request a re-evaluation of my academic credentials. I graduated from Tribhuvan University of Nepal with a four-year Bachelor's degree (BBA) in 2017 and a two-year Masters degree (MBA) in 2020. Because I needed my credentials assessed, I sent my master's document to WES and received my credential report on December 21,2022 with reference number 5796060. My Masters degree equivalence was only a bachelor's degree.

I realized I had made a mistake by sending only my master's documents after consulting with my friends. I initially spent about $300 Canadian dollars on Wes fees and shipping costs. As a result, I decided to redo my credential by submitting both my bachelor's and master's documents. I spent another $150 Canadian dollars on my second assessment. I was extremely dissatisfied with WES's evaluation system when I received my equivalence with reference number 5920696 on March 23, 2023. My friend who studied the same degree at the same university received a master's equivalence, and now I have double bachelor's equivalence. This WES equivalence has caused me to question the relevance of my master's degree as well as the validity of WES.

I have spent 16 years of my life studying until I finished my bachelor's degree and another 18 years until I finished my master's degree. As a result, the question arises, "Why does WES provide different equivalence for students studying at the same university at the same time?" and "Does WES have a specific metric to evaluate student academic performance?" I am an outstanding student with a 3.87 CGPA in my bachelor's degree and a 3.91 CGPA in my master's degree. I earned both of these degrees through hard work and dedication. I'm sending this email in the hopes that WES will give me a fair evaluation of my education.

I have spent a significant amount of money, time, and effort on this process. I'm sending this email in the hopes of receiving a master's degree equivalence.

Yours Faithfully,

Aastha Bhattarai

Desired outcome: I am hoping to get masters assesment

Read full review of World Education Services [WES]
View 0 more photos
Hide full review
ComplaintsBoard
I
12:34 am EST

World Education Services [WES] Evaluation results

I have asked Wes do evaluation on my diploma for immigration that could help me achieve open work permit they (WES) evaluate according to minimum requirements for admission to the course has no regards that no colleges accepts the students with bare minimum qualifications for course when the candidate has more than minimum requirements for course to enter . The results is came with secondary 3 equal education, when I completed secondary 4 + 3 years of course thus completing secondary school education. They haven’t even received all the documentation , few of the documents are still in transit how can they provide evaluations based on just diploma certificates by not including secondary school transcripts.WES reference:5871456

Desired outcome: Post secondary 1 year course

Read full review of World Education Services [WES]
Update by Inderprit Singh
Mar 08, 2023 1:46 pm EST

Still not resolved

View 0 more photos
Hide full review
ComplaintsBoard
W
11:43 pm EST

World Education Services [WES] Education evaluation ref. no. 5866402

WES allowed me to submit application. They asked to arrange copy of my certificate and marksheet in sealed envelop. I spent $500 to arrange my certificates from my college. Now they are saying, they don't evaluate certificate from Magadh university.

I have graduated from Lalit Narayan Mishra Institute Of Economic Development And Social Change (LNMI), Patna, India an autonomous institution under Magadh university.

It is waste of my time and money. I am unable to file PR on time due to this delay.

Desired outcome: It is waste of my time and money. I am unable to file PR on time due to this delay.

Read full review of World Education Services [WES]
Hide full review
ComplaintsBoard
J
1:25 pm EST

World Education Services [WES] Course by course evaluation

Hello everyone.

It is normal for students to have disagreements about the grades they receive from examiners and evaluators. The majority of the students believe that they have performed better in academics than the grades and results portray. I could be one such student. However, I have analyzed and self-critiqued my objections on how World Education Services (WES) evaluated my documents and their subsequent customer service and realized that the organization has been grossly unfair and irresponsible. I am explaining my issues with the organization in detail below and I have attached seven pictures to this post in order from attachment 1 to attachment 7 and explained/referenced them in the text below. The customer service experience is so bad, that you cannot even attach documents or pictures to the email that you are trying to send them from your WES account. Their phone lines are always busy, and it is impossible to get through to an agent. Please let me know what you think.

1. I have a Bachelor of Medicine and Bachelor of Surgery (MBBS) qualification from Pakistan, and currently enrolled in a Master of Public Health (MPH) qualification from the University of Liverpool in the United Kingdom. I applied for a course-by-course evaluation of my credentials and paid USD 223.00 on 10/26/2022. The results of my evaluation were released on 12/01/2022.

2. My first issue with the report, and perhaps a minor issue compared to the other one, is the evaluation of my MPH transcript. The MPH degree from the University of Liverpool is worth 180 UK credits. According to the University of Liverpool, 180 UK credits are equivalent to 45 US graduate semester credits or 90 ECTS (European Credit Transfer and Accumulation System) credits. This meant that one (1) US credit is equal to four (4) UK credits. However, as per the evaluation I received from WES converted my 65 UK credits to 13 US Graduate Semester credits, with a GPA of 3.57 (Attachment – 1), essentially equating 1 US credit to 5 UK credits. I thought that maybe the University of Liverpool could have over-valued their qualification, and I tried to contact WES several times to ask about it but to no avail. Hence, I tried to check various websites to see if this evaluation is correct. In my research, I came across a number of universities from the US and UK that had listed US and UK credits equivalency on their websites. In each of these websites, 1 US graduate semester credit was found to be equivalent to 4 UK credits.

3. My Bachelor of Medicine & Bachelor of Surgery (MBBS) was evaluated by WES as 182.5 Professional Semester Credits with a GPA of 3.1 (Attachment – 1). I was very surprised by this GPA, because I had these same documents evaluated by Educational Credential Evaluators (ECE) in 2015, which resulted in a GPA of 3.68 (Attachment – 2).

4. I thought that maybe, the two organizations may differ widely in the formulas they use to evaluate documents, so I tried to use the online GPA calculator on the WES website, known as the ‘WES iGPA calculator’ (https://applications.wes.org/igpa-calculator/). To my surprise, the WES iGPA calculator calculated my GPA to be 3.78 (Attachments – 3, 4, and 5 are screenshots from WES website), which was almost as same as the GPA calculated by ECE. This GPA was calculated on the WES iGPA calculator by inputting ‘Total Marks’, ‘Passing Marks (50% of total marks)’, and ‘Marks Obtained’ in the required fields.

5. Again, I thought maybe there was something wrong with the iGPA calculator, or maybe I made some mistakes in inputting the values, so I used the iGPA calculator to evaluate my master’s transcript to calculate my master’s GPA. This time, the GPA came out to be 3.57 (Attachments – 6 and 7 are screenshots from the WES website), exactly as calculated by WES in their official evaluation (Attachment – 1), hence proving that there’s nothing wrong with the iGPA calculator or the way I input the values into the calculator.

6. It’s probably very petty for me to be contesting a GPA, but I have applied to doctoral programs that take GPA very seriously. Now, it would be understandable that there are slight differences in GPA calculated by various agencies. However, a GPA of 3.1 is significantly lower than that calculated by ECE (3.68) and WES’s own iGPA calculator (3.78). This may be the ultimate factor that my admission into a university is decided upon.

7. Now it is entirely possible that my complaints are frivolous. It is entirely possible that the evaluation is 100% correct. However, as a paying customer, I deserve to have my concerns explained. My repeated attempts to get in touch with WES through phone and email have been in vain. I have sent them several emails through my WES account (because there’s no direct email address available) and called them repeatedly, but I never get through. I received email replies on 12/04/2022 and 01/14/2023 from WES officials that indicated each time saying that my evaluation will be rechecked, and the result will be communicated to me whatever the outcome. However, no progress on this has been made. The doctoral application season has begun, and I believe that if there is a mistake in my evaluation, it will adversely affect my admission. It has been almost two months since WES affirmed to re-evaluate my documents. Will I have to wait till the admission season is over?

8. It is imperative that WES’s unprofessional and irresponsible attitude toward students is known to prospective applicants and the universities, and organizations that recommend WES evaluation. It is also pivotal for universities and organizations to give applicants a few options when it comes to evaluating their foreign documents so that unprofessional and irresponsible organizations such as WES are rooted out. It is my request to prospective applicants that want to apply for evaluation of their documents to ask the organizations that they are applying to, for alternatives to WES. You will regret sending them your evaluation request.

9. It is still my request to WES to deliver on their commitments, and re-evaluate my documentation, or at the very least, explain these inconsistencies in their report.

Thank you.

Desired outcome: Re-evaluation of my educational documentation and an explanation of the inconsistencies cited.

Read full review of World Education Services [WES]
View 0 more photos
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

World Education Services [WES] contacts

Website

www.wes.org

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.