World Education Services [WES] Customer Service


World Education Services, Inc.

Bowling Green Station, P.O. Box 5087
New York
New York
United States - 10274-5087

Customer Support Phone Numbers

+1 212 966 6311(United States) 104 72
+1 800 361 6106(Canada) 25 26
+1 212 739 6100(United States) 6 9
+1 416 972 9004(Canada) 5 11
Mon9:00 AM - 6:00 PM
Tue9:00 AM - 6:00 PM
Wed9:00 AM - 6:00 PM
Thu9:00 AM - 6:00 PM
Fri9:00 AM - 6:00 PM
2 Carlton Street, Suite 1400, Toronto, Ontario M5B 1J3, Canada

World Education Services [WES] Complaints & Reviews

World Education Services [WES] / wes eca for immigration

Jul 15, 2019

I have submitted my application with the reference no. 3888166 by the name of Sambhav Kumar. WES has received all the documents and verification from University of Delhi and PTU as mentioned on your portal. But the rest two universities namely - Kumaun University and M.J.P. Rohilkhand...

World Education Services [WES] / again asking for documents

Jul 11, 2019

This current year my University has sent my PTU MBA degree directly to WES. Also my bachelor's degree has been sent out to directly by University to WES. In WES report 3594275 my Bachelor's is accepted and considered by you'll. This report is still valid. In WES report 4009472 you'll have...

World Education Services [WES] / I can't find the email address of wes usa/ new york

Jul 07, 2019

1- If the Institution is no more exist, what should I do to comply with your requirements regarding the sealed envelope and stamp? 2- Can I send photo copies from the originals in case I have only one original transcript and it is not possible to issue other originals 3- Will WES return...

World Education Services [WES] / worst experience

Jun 30, 2019

this service doesn't even deserve one star. ive been trying to get ECA evaluation done since december 2018. they are so ridiculously slow and inefficient and i still haven't received my evalution despite repeated mails and calls to customer service who have no solution except asking me to...

World Education Services [WES] / payment verification

Jun 17, 2019

Hello am Tabe Nadege Abang with wes reference number 4094226, payment reference EUSWO63121958420. Date of payment 29th may 2019, amount paid to western union business solutions including their charges 172USD. The total sum for the evaluation of my documents at WES is 152USD but my payment...

World Education Services [WES] / incomplete credential

Jun 07, 2019

Dear Wes, kindly be informed that I sent my university transcript to you i got an error message that my transcript wasn't complete ..please kindly be informed that I did a direct entry to the school which meant I started in 200l, I purchased a jamb direct entry form, would I need to send...

World Education Services [WES] / paid the amount of canadian $227 but still not able to see reference number on the login page

May 30, 2019

Hi, Please refer the attached screenshot. I have paid the fees but still not able to see the reference number with my login. After paying the fees, I did not receive the auto-generated mail for the reference number. Even I have changed the password but it's not updated. Still, I have to log...

World Education Services [WES] / eca report

May 26, 2019

Goodday!!!my name is Ibrahim Halima, with ref no 3784765.I got this from my Acccount(initial application order is complete and we sent copies of your evaluation report to your recipient(s).) since novenmber 26th i write to you now i have not gotten my report and i have gone to...

World Education Services [WES] / evaluation process

May 23, 2019

"WES a nonprofit organization that provides credential evaluations for international students and immigrants planning to study or work in the U.S. and Canada." This is what they say about themselves. As per my experience, it's a "give me your money and don't expect us to work on anything organization." I...

World Education Services [WES] / eca report

May 21, 2019

I sent my required documents as requested by WES through my university where I completed my bachelors. I got an email asking me to send it directly, I have tried contacting them and emailing them to state that I did not directly send them the documents and followed all steps mentioned...

World Education Services [WES] / evaluation report

May 17, 2019

I have send all my documents, which ever needs to be submitted, also by the university and attended college as well, but again and again I am receiving the same revert of sending attested marksheet for my Bachelors from university( stamped and attested) the same is sent by the university...

World Education Services [WES] / wes eca report - 3925281

May 08, 2019

Dear Sir, I have been writing to and calling WES Customer Service for over a month to correct my ECA Report. Hoping for a speedy resolution from this team Query to WES: I just need the ECA Summary in the report to reflect the Canadian Equivalence of both credentials that WES has given in...

World Education Services [WES] / degree evaluation

May 01, 2019

Year 2014 - Applied for my master's evaluation - MBA, done and found to be equivalent in Canada for MBA. Both Bachelor and master's transcripts were shared with WES Year 2019 - I wanted to apply for my bachelor's evaluation only, went for upgrade to MBA evaluation and applied for 7-day...

World Education Services [WES] / united states transcript not accepted even though in sealed envelope and bachelors evaluation not transferred as promised

Apr 24, 2019

Hello, I inquired by calling costumer service rep of united states and was informed to fill out contact us form. Somewhere around March and was suggested to apply for report upgrade, and did as suggested. My inquiry ID 745126 stated the instructions for transfer. Week before past, I...

World Education Services [WES] / transcripts/documents

Apr 22, 2019

I have requested my undergraduate college - Vallurupalli Nageswara Rao Vignana Jyothi Institute of Engineering &Technology, which is an autonomous college affiliated to Jawaharlal Nehru Technological University to Mail the Documents directly to WES in January 2019. They have mailed it and...

World Education Services / other

Apr 02, 2019

I cannot believe how horrible WES customer service is. I have phone twice to ask why the actual INITIAL review process is taking so long. First, they received my information but said it was 3-4 days later. (I tracked it and know). Then they took 3-4 weeks after receiving my information to...

World Education Services [WES] / course by course evaluation

Mar 17, 2019

I already did my evaluation on aug 2018 for canada immigration later on, upgraded on DEC 2018 course by course evaluation for USA Masters's but due to new regulation again my university sent my documents to WES during that time my under graduate marksheets was not clear they rejected I...

World Education Services [WES] / degree assessment for immigration

Mar 13, 2019

Hi, Last year I wanted my education assessed for Immigration purpose. I got the marksheet transcripts prepared from University and sent to WES as requested by them. Those documents were in university sealed envelopes as requested by WES but WES wants to make sure that the documents are...

World Education Services [WES] / upgrade

Feb 11, 2019

Confusion on upgrade I read on a wes blog that when upgrading, wes will add your previous evaluation to the current one. However, I contacted wes customer service and they requested that I submit my waec again. Before, I planned on sending only my high school transcript because my waec...

World Education Services [WES] / transcript evaluation

Feb 10, 2019

I am Aparajito Sen and my reference number is 3939377. Recently I received and email saying that the statement of marks was not sent form the official institution directly. The statement of marks, certificates were all provided in a sealed envelope certified by administrative officials of...

World Education Services [WES] / documents evaluation

Feb 07, 2019

WES Reference No. 3883616 I am from India. I had sent my documents in January 2019 and which were directly sent from the Institute as asked by WES as they applied new rules applicable from 1st Dec 2018. The documents were very much sent from the main University campus based in Pune, India and...

World Education Services [WES] / eca

Feb 03, 2019

Me and my husband submitted our degrees from india to be verified. Till niw, the file is on hold. After 3 months, when nothing moved, I called and requested wes to resend the emails as the universities said they haven't received anything from wes. Now, when the responses has been sent to...

World Education Services [WES] / refund

Jan 26, 2019

My credit card is charged for a service that is not rendered. I kindly ask WES to refund me fully since I am not responsible for the service that is changed. You changed your service since 01 December 2018 and I requested for the verification before that date. If I knew that I must contact...

World Education Services [WES] / policy regarding submission of waec/neco scratch card

Jan 17, 2019

Dear All, I wish to draw your attention to the above policy regarding submission of scratch cards to support your verification process. These scratch cards cost around 4 CAD to obtain locally in Nigeria, therefore it seems unfair that applicants would have to incure around 70 CAD just to...

World Education Services [WES] / education credential assessment / verification of my credentials - ref 3802595

Dec 27, 2018

With so much disappointment, I wish to inform you that WES has been a worst experience for me and its still ongoing. i need some help here My WES account had 2 degree assessments - Bachelor from Indira Gandhi National Open University Post graduation and Masters from Indira Gandhi...

World Education Services [WES] / verification of my credentials

Dec 21, 2018

Worst customer service I have ever experienced in my entire life. I have paid $220 usd to get my mater's degree evaluated, which is from malaysia, they said 7 days but it took them 20+ days. My report is not clear to me, it says "us equivalency one year of graduate study" wht the heck doe...

World Education Services [WES] / ref no 3745497 - secondary verification initiated after accepting all documents

Dec 11, 2018

With deep sorrow, I wish to inform you that WES has been a traumatic experience for me so far and to add to my misery this isn't over yet. My WES account had three degree assessment - Bachelor from Mumbai university Post graduation and Masters from Indira Gandhi National Open University. On...

World Education Services [WES] / no resolution

Dec 07, 2018

Contacting WES canada from UAE for degree evaluation from 19 sep status 'onhold' from 18oct, Service is awful, it's very disappointing from such a big organisation. will never recommend anyone to WES, I need this matter to be escalated to highest authorities and need a response on...

World Education Services [WES] / transcript evaluation

Nov 27, 2018

I have opened an account with WES in may reference code is 3621008. The evaluation is pending for past 5months. I have done my becholor and master degree from Delhi University India. Wes has accepted my master degree documents but have raised the varification on my bachelor'...

World Education Services [WES] / product/incomplete report

Nov 01, 2018

I completed 3 degrees in the UK at top Universities--an MSc, PhD, and PGCE--and hired WES to perform the costly course-by-course analysis needed for my State Dept of Education to recognize my overseas credentials. After paying for original transcripts to be sent to WES from the...

World Education Services [WES] / transcript evaluation

Oct 26, 2018

I sent my university and post grades transcript as per WES requirement. The evaluation took 22 working days and I received an update they need statement of marks from my institute my post grads. My institute provide two documents at the end of the course Diploma Certificate and Final Mark...

World Education Services [WES] / credentials' documents

Oct 04, 2018

My husband created an account on wes by his name Amninder singh and got referrence no. 3730749 on behalf of me (Randeep kaur).He sent all the required documents to WES and he wrote his name on the envelope but all the documents belongs to me.Consequently, they rejected my application.Now...

World Education Services [WES] / credential evaluation

Sep 25, 2018

I have been given a report for my masters "marksheet" that it's "not legible". I have many other copies of this marksheet from my university and I have opened couple of these envelopes and they are perfectly legible to me. I don't understand what's this "not legible" is all about. I have...

World Education Services [WES] / correct name of the institution I attended

Sep 08, 2018

My name is OLAIDE E Akanji, my reference no is 3724313. I received a mail from WES that they need a confirmation from my institution before my evaluation can be completed, the email sent to me, name of the institution there is Tai Solarin University. Please the name of the institution I...

World Education Services [WES] / payement received bywes yet not reflected on my account

Sep 05, 2018

WES REF NUMBER 3727398 I have a balance of 60USD on my account that I have paid through western Union Online transfer and I contacted western Union They said WES HAS received the payment yet it doesnt reflect on my account. Below is the transaction details. 您成功汇款人民币 422.78 元给学校 World Education...

World Education Services [WES] / credential evaluation

Sep 02, 2018

Hi, I still waiting for my evaluation results. My university told that they already sended verification to your organisation since more than 1 month and half by email and since 1 month by mail. What going wrong? Find in below the message from your profile wes web site. Reason: WES ha...

World Education Services [WES] / wasted 3 months/ no response from customer care

Aug 31, 2018

I had sent my documents to WES for evaluation on 23.05.2018 and they had received by 26.05.2018. It took them so long to issue a report on 07 August 2018. My WES reference no. is 3644243. I called them multiple times and also marked mail to them, but they never had any response. All thi...

World Education Services [WES] / services

Aug 13, 2018

I paid additional money to WES for expedited delivery of my transcripts to the school. But WES not only lost the package ( delivered to a wrong place) but also never refunded the additional amount ( for expedited delivery). They informed that although I did full payment to WES for the...

World Education Services [WES] / evaluation

Aug 09, 2018

I have sent twice my sons exam results to be evaluated by WES. They are telling me I didn't follow the correct procedure. I went in person to both school and college, they stamped and signed the documents and they placed in a sealed envelope which was stamped and signed. My son due to go...

World Education Services [WES] / change over required documents

Jul 25, 2018

I have applied for a transcripts report on 8th July from WES. I had prepared for all the required documents(photo1) and called for a confirmation. On 16th July, they received all the required documents for my verification that they listed on the websites. On 23th July, they updated my...