Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website
DoubleDown Casino Logo

DoubleDown Casino Customer Care Service

DoubleDown Interactive, LLC

605 Fifth Avenue South, Suite 300
United States - 98104

Customer Support Phone Numbers


DoubleDown Casino Complaints & Reviews

DoubleDown Casino / double down casino on my ipad (not for real money!)

Marilyn Luchini on May 22, 2017
The game takes all your money, just doesn't give out much, at all! I had about $75, 000.000 and it has gone way down never winning and of course, I keep thinking I will get it back! What gives? I used to really enjoy this game. Every time I go away, if I can't get wifi my day...

DoubleDown Casino / doubledown casino freezing...

Gaylen Herfurth on May 21, 2017
The past two weeks I have constantly been freezing and program just stops. Ithe happens often in the middle og bonus rounds it used to come right back to bonus rounds but now, it does now, I play many different games and all the same, I've lost ober 4-5 billion in chips. I will not...

DoubleDown Casino / double down casino on fb

Springc1 on Apr 30, 2017
You are my favorite site that I play everyday. I am so upset because I have not been able to play for 3 days now. It starts to cone on but freezes. Today I was finally able to collect my days and because of not getting on you dropped my visitation days to 3 not 25 like I always have...

DoubleDown Casino / buying chips but not getting time to play

TanyaMilic on Apr 15, 2017
I am buying chips a lot of time and i am not happy, i lose chips so fest, cant enjoy at all, then i get free chips and don't get any time to enjoy, , i do like the game very much - but don't think it's fear if i buy or get free chips you don't let me enjoy, even if i get bonus i get exp...

DoubleDown Casino / Free daily chips

Carol Rooney on Apr 15, 2017
Today Saturday 15 th April 2017. I have just won $3000050 chips on the daily bonus wheel, but when I opened the slots I wanted to play, the chips have been taken off my total. This has been happening for a few days and I think It is not fair that you give us the daily bonus just to take...

DoubleDown Casino / Chips not loading. Wins not received. Customer service not responding

Christine Bodor on Mar 22, 2017
I play a lot on Double Down Casino. I buy chips through Amazon on my tablet. A lot of time the chips won are not loading to my account. This happens off and on. When you submit a request it used to be that they would respond. Now ??? they have a thing where you submit the issue and then have...

DoubleDown Casino / Double down casino

Elaine C Couttie on Feb 22, 2017
I am so hurt about the way the support team are with customers i have been playing double down for 6 years now every time i used to have a problem they would be kind give me chips since ight has taken over it i have had zero i lost 450 million in the last 2 years from disconnecting poker...

Double Down Casino / Doubledown casino / chips taken

Elsa1125 on Feb 17, 2017
02/16 My elderly 80 year Mother who enjoys the game clicked on the highest bet and spent her 1 billion coins yesterday, I have spent $350 this week on coins, I asked the casino if they could reimburse some coin and she will have supervised play, they would not help at all. i received a...

DoubleDown Casino / Connectivity problem.. Problem with spinner, etc.

Gail Harrell on Feb 14, 2017
This is the first time I have ever lodged a formal complaint, and probably would not be doing so now, but I am unable to play the casino now for about five days out of seven...on either my Mother's pad or mine. When I log in and go for the initial spin of the day, my twenty-five friend...

DoubleDown Casino / Unfairly removed credits from account

zippermouse2 on Feb 1, 2017
I play house of fun video slots, last month my account was at 31, 000, 000 and for no reason my account had suffered a 24, 000, 000 deduction. I have contacted the customer service with no resolution. I would like to be credited the lost amount and will continue to use the service. If not...

DoubleDown Casino / Missing coins

Kendra9n on Jan 24, 2017
A couple of days ago I bought a $99 package when it was 3 times the amount. I got 300 million instead of 100 million. I won 11 billion coins and I was ecstatic. I played until I was down to 9 billion and I logged off. When I logged back on a couple of hours later... I had 2 billion coin...

DoubleDown Casino / The entire game center

Doretha on Jan 24, 2017
I have it downloaded on my kindle fire and have enjoyed it when it works. For three days it would not stay open. I log in, the wheel spins and no faces to my contacts then it Knicks me out. I deleted it and downloaded it again and it's okay but I lost my 30, 000, 000 credits. I'm asking...

DoubleDown Casino / Unethical behavior

Mike Fry on Jan 16, 2017
you are about the crappiest online gaming site I've ever seen. You addict your patrons, expect them to pay real money, don't give them a dam of a chance to win, and never give any money back in return. You throw a few chips their way and expect all to be made nicey. You really suck, you...

DoubleDown Casino / Can never build up my winnings ever !!!

Carol Whetstone Dabboussi on Jan 16, 2017
It has become clear that this game is just a waste of time... The only time I have ever won a decent amt in your casino is when you introduce a new game and at about day 2-3 of it being rolled out you loosen it up and I have a great night, win big and then it just stops, as a matter of...

DoubleDown Casino / Chips

ToriGiGi on Dec 20, 2016
This happened at about 9:00 pm 12/20/2016. I just entered my code for today and I had over a million chips. When I went to play the games. I had only a little over 500. What happened to all my chips. I love playing these games but come on. It takes a long time to make any chips and when...

DoubleDown Casino / Games spinning

lilfootz on Dec 4, 2016
When I first go into a game - Any game it spins fine for the first dozen times, after that it gets long spinning, slow and jerky!!! I just went to High Speed Internet and this doesn't happen on any other app!!! Just one more way to rip us off I'm figuring!!! Think I'll stick with High 5...

Double Down Casino / Failure to pay out

Cindy Scott on Dec 4, 2016
While playing DDC on my Ipad, I hit a big win and the second it hit, my screen went white and it was thrown out. This happens often on my ipad and other friends as well. When it came back up, it had not paid me my win. I took a screenshot of it and sent my problem to Double Down, hoping to...

DoubleDown Casino / My game will not load for past month, vocab play on other people's accounts on my computer

Heather Renaud on Nov 27, 2016
was playing nov1.logged off and have not beem able to play since. It is not my computer as I can play and load other peoples account on my computer. When I contact ddc zendesk they say don;t know why and lookinginto it. This has been there answer each time. Did they lock me out of game or...

Double Down Casino Game On Facebook / Pulse point. Json and targeting. Unrulymedia.com

Mary Ann Bucci on Nov 22, 2016
thPulse Point.json and targeting.unrulymedia.com It gives you the option to open or save, its 53 bytes this shows up on the bottom of the monitor every time I sign on to Double Down through Facebook. Exactly what is it? its been happening daily the last couple weeks, and then when I play...

DoubleDown Casino / Casino game

Sheila589 on Nov 13, 2016
I will never play your game again. I spent $99 tonight (and that is the money I would set aside to spend time with my friends) - It didn't take 45 minutes to lose it all. I get it's gambling but when every single game you play only gives you 3 bonus' and you don't get...

Contact Us


Mortgage Scam Scheme
Mortgage Scam Scheme
more videos More Videos

Reply to