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DoubleDown Casino Customer Care Service

DoubleDown Interactive, LLC

605 Fifth Avenue South, Suite 300
United States - 98104

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DoubleDown Casino Complaints & Reviews

DoubleDown Casino / refund

Yandi on Sep 20, 2017
I try. I try very hard to give you guys a chance. Especially considering that you guys are asking me to spend real money on imaginary money. But I figure to pass some time sometimes it's okay. Every time I buy a chip package, lock precise clockwork--I notice that I get the worst hands one...

DoubleDown Casino / unauthorized credit card charge

Lynda Chavez on Sep 12, 2017
on 9/11/2017 . D/C TRN FACEBK *K7BJHDSP was on my bank account page for $99.99. I didn't authorize that payment. I didn't order any tokens at that time. I would like a refund of my funds please. I don't know what else to say. I did enjoy playing even though I knew I was being taken. but...

Double Down Casino / unfair games, rigged (obviously)

Ben Thompson on Sep 7, 2017
For the sole purpose of writing this, I have played their slots daily - with their "free" chips giveaways. Every single day, every single time, starting with around 1.5 million chips, betting 40 or 50, 000 per spin, I have gone down to zero within a matter of minutes. I have played the...

DoubleDown Casino / points taken from account and poor performing website and games.

Ruby Jean on Aug 24, 2017
This casino should not be allowed to continue until they improve their gaming website. Their games do not function properly. Seemingly they are designed to take your money by having the games to not run correctly in the casino. If not improved they should be deleted from the gaming...

DoubleDown Casino / daily bonus chips

Carol Rooney on Jul 24, 2017
I have just won two million and fifty thousand chips this morning Monday 24th July 2017. but when I came to start the Irish rockers slots the chip was taken off my account. This has happened a few times now, I do not think this is fair to us, as I takes a long time to get a good bonus on...

DoubleDown Casino / blackjack

Rick Ardolino on Jul 21, 2017
Here's what your going to get. This is the second time in the 5 years I have been playing. Yeah! You come up with an excuse every time about this and its always my fault never yours. You would think with such dedication that you would concede to keep me as an advocate. I feel that you are...

DoubleDown Casino / missing coins

Marise Farrell on Jun 5, 2017
I purchased a 39.99 package last night, I had a little over 7 mil on my acct. I logged in this afternoon and I have my 12 mil but the 7 I already had is gone?? This happened on 6/4/17 really late...all I want is my 7 mil back. I purchased in good faith you would keep up your end of the...

DoubleDown Casino / unathorized credit card charges

lonne on Jun 3, 2017
You have been charging double on purchases on never even played on 6-3-17 and was charges 38.14 0n 6-1-17 was charged 50.86 0nly charged 17.99 then another charge of 38.14 0n 6-1-17 that I never even purchased had to take credit card information off of iTunes in fear that more charge...

DoubleDown Casino / triple diamond in double down

Chloe 3300 on May 26, 2017
I have been playing this one game for a long time. I have bought chips often and every time it gets close to winning the triple diamonds across the one diamond slips off and it quickly replaced with another bar . It has happened several times so that I realize that the top prize is no...

DoubleDown Casino / double down casino on my ipad (not for real money!)

Marilyn Luchini on May 22, 2017
The game takes all your money, just doesn't give out much, at all! I had about $75, 000.000 and it has gone way down never winning and of course, I keep thinking I will get it back! What gives? I used to really enjoy this game. Every time I go away, if I can't get wifi my day...

DoubleDown Casino / doubledown casino freezing...

Gaylen Herfurth on May 21, 2017
The past two weeks I have constantly been freezing and program just stops. Ithe happens often in the middle og bonus rounds it used to come right back to bonus rounds but now, it does now, I play many different games and all the same, I've lost ober 4-5 billion in chips. I will not...

DoubleDown Casino / double down casino on fb

Springc1 on Apr 30, 2017
You are my favorite site that I play everyday. I am so upset because I have not been able to play for 3 days now. It starts to cone on but freezes. Today I was finally able to collect my days and because of not getting on you dropped my visitation days to 3 not 25 like I always have...

DoubleDown Casino / buying chips but not getting time to play

TanyaMilic on Apr 15, 2017
I am buying chips a lot of time and i am not happy, i lose chips so fest, cant enjoy at all, then i get free chips and don't get any time to enjoy, , i do like the game very much - but don't think it's fear if i buy or get free chips you don't let me enjoy, even if i get bonus i get exp...

DoubleDown Casino / Free daily chips

Carol Rooney on Apr 15, 2017
Today Saturday 15 th April 2017. I have just won $3000050 chips on the daily bonus wheel, but when I opened the slots I wanted to play, the chips have been taken off my total. This has been happening for a few days and I think It is not fair that you give us the daily bonus just to take...

DoubleDown Casino / Chips not loading. Wins not received. Customer service not responding

Christine Bodor on Mar 22, 2017
I play a lot on Double Down Casino. I buy chips through Amazon on my tablet. A lot of time the chips won are not loading to my account. This happens off and on. When you submit a request it used to be that they would respond. Now ??? they have a thing where you submit the issue and then have...

DoubleDown Casino / Double down casino

Elaine C Couttie on Feb 22, 2017
I am so hurt about the way the support team are with customers i have been playing double down for 6 years now every time i used to have a problem they would be kind give me chips since ight has taken over it i have had zero i lost 450 million in the last 2 years from disconnecting poker...

Double Down Casino / Doubledown casino / chips taken

Elsa1125 on Feb 17, 2017
02/16 My elderly 80 year Mother who enjoys the game clicked on the highest bet and spent her 1 billion coins yesterday, I have spent $350 this week on coins, I asked the casino if they could reimburse some coin and she will have supervised play, they would not help at all. i received a...

DoubleDown Casino / Connectivity problem.. Problem with spinner, etc.

Gail Harrell on Feb 14, 2017
This is the first time I have ever lodged a formal complaint, and probably would not be doing so now, but I am unable to play the casino now for about five days out of seven...on either my Mother's pad or mine. When I log in and go for the initial spin of the day, my twenty-five friend...

DoubleDown Casino / Unfairly removed credits from account

zippermouse2 on Feb 1, 2017
I play house of fun video slots, last month my account was at 31, 000, 000 and for no reason my account had suffered a 24, 000, 000 deduction. I have contacted the customer service with no resolution. I would like to be credited the lost amount and will continue to use the service. If not...

DoubleDown Casino / Missing coins

Kendra9n on Jan 24, 2017
A couple of days ago I bought a $99 package when it was 3 times the amount. I got 300 million instead of 100 million. I won 11 billion coins and I was ecstatic. I played until I was down to 9 billion and I logged off. When I logged back on a couple of hours later... I had 2 billion coin...

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