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DoubleDown Casino Complaints & Reviews

DoubleDown Casino / unable to download any of my coins sent by email.

Zp
Oct 17, 2019

I have a guest account and a Facebook account. I never use Facebook to play games because I have the app on my iPad.. All October emails Have been opening to my Facebook account but I cannot down load the coins. In the past all emails opened on my iPad app but for weeks i haven't been...

DoubleDown Casino / online entertainment

Ma
Oct 03, 2019

The Company provides online casino-line games for entertainment and profit by selling coins for customers to bet. Their system is rigged so that actual wins don't always pay off; if you do auto spin, even more real wins are ignored. I sent Double Down screen shot proofs & then...

DoubleDown Casino / slot casino games

Ka
Oct 03, 2019

I have been playing my double down games for a long time, and I was going through facebook. My rating was "black diamond". I had to change my password for facebook today. When I tried to go to double down game through facebook, I lost all my tokens as well as my rating and they started me...

DoubleDown Casino / double down casino

Cb
Oct 02, 2019

In the pass when I received the daily bonuses, I simply click the FREE CHIPS button and the bonuses would be added to my account. In the past couple of weeks when I click to receive the daily bonus, I get redirected to Facebook. Although I am a rare user of Facebook, I do have an account...

DoubleDown Casino / doubledown casino

Cb
Sep 29, 2019

I have been playing the subject games for many years, and until recently I enjoyed receiving the daily bonuses. For whatever reason the bonuses are now tied to Facebook participation which I am not a user. And for that reason I have been denied receipt of the daily bonuses, leaving...

DoubleDown Casino / double down chips not awarded

Mo
Sep 29, 2019

DoubleDown Casino3 events I played today above 30 spins. Game only requires 20-30 spins on event games to win $2000000 chips. I've played them all and no chips were awarded to me. I have played each event at least two times and I've sinned over the requirements for the reward. I need to have my coins added...

DoubleDown Casino / charges to my credit card that I did not make.

Ar
Sep 26, 2019

I want my credit card numbers deleted and your software will not allow. My card has been charged $100.00's 0f dollars that I need not do as I have been in treatment for lung cancer. Also, I am going to file a claim against your site. I am 83 and do not have this kind of money for medicine...

DoubleDown Casino / slots games megabucks

Wh
Sep 24, 2019

I attempt to play the megabucks. When I place a bet, the money is withdrawn from my holdings and then the game freezes. Sometimes, if I tap the screen the games will slowly move to complete a spin. However, tapping the screen now has no effect. I restarted the game expecting to see it...

DoubleDown Casino / not receiving daily free coins given to players from doubledown in facebook

Ja
Aug 21, 2019

I have been playing your doubledown slots for some years and enjoy playing them to an extent, but in the last few days I have not been receiving the free coins you give to players in facebook on a daily basis. I am assuming someone else is receiving them and wonder how this could happen. I...

DoubleDown Casino / bingo

To
Aug 17, 2019

When will the bingo site be fixed. I get double numbers and have to refresh. I am on a week old computer so don't tell me it's my computer. Other people have to do the same thing in the same game, so it's NOT our computers. How about getting some refunds for what we lose each time. Also...

DoubleDown Casino / lost hundreds of millions of dollars (?)

Bl
Aug 16, 2019

My 83 year old grandma plays this game religiously on her iPad and is asking me what is wrong with it. She had $237, 087, 271 when she put her iPad down, but when she picked it back up to play again she only had about 3 million. Can someone explain what has happened, and how/if can she get...

DoubleDown Casino / doubledown game on facebook

Ma
Jul 20, 2019

The top of my Game is black so I can't find out how much Coins I have or switch to another game. All my funds, a 500. and another 500. that I got last nite didn't load and then this morning I have gotten 200. and another 250. didn't load. or my wheel this am of 130. I don't think it loaded...

DoubleDown Casino / game freezing and ending before i'm notified

Al
Jul 19, 2019

I am sick and tired of playing the bingo game on this site, either the game freezes for a few seconds and the numbers are being called fast but the first number out i can't hit if i've got it because it won't except it. Also makes it very difficult if it does it at the ending of the game...

DoubleDown Casino / poker game

Bi
Jul 18, 2019

I have had (in the last 2-3 weeks) a great number of times, maybe a dozen or more, when it is my turn to act, the spinning "time left to act" device runs out before it runs its course, and you are forced out of the hand way before it should happen. I have not counted the time it takes to...

DoubleDown Casino / purchase of chips that I did not want

La
Jul 17, 2019

DoubleDown Casino, A purchase of several hundred dollars went through on my Double Down account tonight. I did not want this. Please contact me via my email address to tell me when this charge will be refunded. Otherwise, I will notify my bank to reverse payment. This is extremely upsetting...

DoubleDown Casino / fortune gong and lack of support

Ow
Jul 16, 2019

David (DoubleDown Interactive ) To: Wayne Morris ##- Please type your reply above this line -## Your support request (2050707) has a new reply. To respond with any further information, reply to this email. David (DoubleDown Casino) Jul 15, 17:26 PDT Thanks for your reply, Wayne. I do...

DoubleDown Casino / how stupid are you players buying chips?

Ne
Jul 15, 2019

This review is partially for the game, but mostly for all you idiots who actually buy chips to play this highly rigged. Answering your own complaints: 1) Why do I spend so much and never win? Answer: Because thousands of people like you are actually stupid enough to buy chips, thinking it...

DoubleDown Casino / accidently clicked on wrong button

Di
Jul 10, 2019

Yesterday, July 9, 2019, I accidently clicked on the wrong button and all of a sudden I am buying a package for $499.99. As you can see from my purchase history, that I have never purchased that much. Please issue a credit for this amount as I am not going to be using these chips. I have...

DoubleDown Casino / daily wheel

Ja
Jun 20, 2019

I have been a user for over two years . I play everyday. The daily wheel seems to give mostly the lower points such as 65 and 85. I see the wheel slow down and accelerate to hit the lower points. It is very rare that the higher points are given. I think you should have a look and try to...

DoubleDown Casino / total rip off

Ma
Jun 17, 2019

It makes me sick to my stomach that when I complain about this slot game never giving any jackpots or good hits while betting up, they claim the spins are random. I call [censored]. They want you to lose so you buy their stupid points. It starts out well for the first day, then NOTHING. They...

DoubleDown Casino / lost free spins

Di
Jun 15, 2019

My name is Dixie Johnson and I was playing the game of THE LEGEND OF Z AND I son free spins and after a couple of the free spins the game kept spinning so I had to go out of Double Down Casino and go back in and when I went to the game it never gave me my free spins and I still has 121...

DoubleDown Casino / everything of double down

Ca
Jun 05, 2019

This is to the owners of Double Down. I am a loyal customer but after this I will no longer buy your chips and after I use what I have I will remove you from my games list. I bought chips today and not an hour later you had them for 4X. If I had known you were going to do that I would have...

DoubleDown Casino / slots

1j
May 03, 2019

The slots are faulty. I was playing 300k a go on Caribbean Kitty and the coins that came in on a BONUS round were all blue and popping up 10k-30k coins! I got 95k on a 300k a go slot bonus. Then i got a SCATTER win of 10 free spins and that paid NOTHING! I am spinning 10-17 times before i...

DoubleDown Casino / chips

Ju
Apr 06, 2019

I been a valid customer for many years with doubledown casino and I am not very satisfied with this site for the last couple of months I have sent many messages and no one has bothered to contact me and even try to apologize or anything I have purchased so may chips and then when I started...

DoubleDown Casino / red club chips

Ba
Apr 06, 2019

I wrote about this problem yesterday. My chips from Red Club for the dates of April 4th, 5th and today April 6th have not been added to my chip total. Please let me know if there is something for me to try on my end. I have been playing DDC for about 10 or more years. I spent about $20...

DoubleDown Casino / can not play game after buying points

Ar
Mar 22, 2019

I bought the 59.95 points on 3/20/19 on my ipad, every time I try to load the game in it would kick me off, I tryed loading 3/21/19 and before it kicked me off it showed my points were gone, could u fix or refund my money please, my name is archie flint and email is [protected]@comcast.net...

DoubleDown Casino / chip sale

Fe
Mar 17, 2019

My name is sheryl parker. Today I was playing my husbands game on his cell phone which is [protected]. I lost a large amount of chips, so they had a sale, spend $39.99, and get 39, 000.000 chips. I bought some, and my order # was gpa.[protected] on 3/17 at 2:33:55 pm edt. I also bought some...

DoubleDown Casino / taking games offline

Ke
Feb 23, 2019

Why did you people take pharaohs fortune off line this is the only game I play Could you people please put it back on line. I'm not the only one who is bummed out due to you people taking this off line. I have had several requests from friends about this if there is a problem with putting thi...

DoubleDown Casino / game hunters club is putting virus in some computers

Ro
Feb 22, 2019

Game hunters club is allowing someone to attach to the free chips links and putting virsus in computers.in some cases even porn has come up when grand-children are in the room. It appears game hunters club is receiving monies for each add clicked on. This has been reported to several...

DoubleDown Casino / unauthorized money spent on my credit card

Co
Feb 11, 2019

Hello, My name is Corann Tackett. I allowed my grandson to play a game Larry Lobster Mania 3 on my phone over the weekend from Feburary 8th - 10th. He charged my card 585.00 dollars for credits without my consent. I am very distraught over this, because I am an elderly woman on disability, and I...

DoubleDown Casino / complaint

Ke
Jan 30, 2019

I was in red diamond clubs and I have been taken down to the yellow diamond club. I have lost 400 hundred million dollars in play because of there actions. And they keep taking money out of my check account. Dorothy McFarland [protected].Refund please. I need this resolved as soon a...

DoubleDown Casino / desert spirit game did not give major jackpot. at a 500,000 bet.

Da
Jan 17, 2019

DoubleDown CasinoBeen playing this site 4+yrs. Got Jackpot, Jackpot, Major. Everything is lit up I believe I should have been awarded Major Jackpot. Todays Date is Jan 19, 2019 at approx. 3:25 p.m. I would like to get these points installed on my account if I'm correct and should have been awarded thi...

Double Down Casino / everything on my account was deleted. lucille 1936

Jo
Dec 27, 2018

On Dec. 22 my grandson was fixing a problem on my IPAD and had to delete and reload some of the things. As a result, my double down account started back at 0. Had 80 plus million chips. Plus all the levels I had worked up to. He is in college, and has already left to go back to college. He...

DoubleDown Casino / mystical mermaid games

Gw
Dec 20, 2018

got bonus betting 1 Million chips got three mermaids, game is froze and will not play. other games work i hope this wasn't intentional a lot of points are being lost because of this December 20, 2018 this should be fairly easy to solve just unfreeze it and let me have my points so i can...

DoubleDown Casino / payment on wins not received...

De
Dec 03, 2018

Hello... I have attempted to solve this problem since nov. 23 via support with no resolution. the entire email trail is provided below. It is simple. I won 4 times playing caribbean kitty. coins were not credited to my account. the total to date is: Date time amount 11/23 7:40 am 212, 000...

DoubleDown Casino / doubledown casino kept playing with my money after I stopped and where able to take money from my checking account.

Jo
Dec 02, 2018

I was playing Double down the Nov.22 to Nov 28 I myself played 4 games not number you show i would like money back for the balance if 9 games I didn't play please, I my self understand how this happened, escept I can say that there have been times when I would log into mt computer an find...

DoubleDown Casino / doubledown casino slots

1j
Nov 25, 2018

If anyone is still paying real money-Don't! The games are not random, payouts are low and bonuses when you get them pay out so little that it's not worth it. As for the free spins-every day i have a chance of winning 9 million in total from 5 friends and the main DDC spin, but every day...

DoubleDown Casino / charged for chips didn't receive them

Da
Nov 13, 2018

A week ago I was awarded 5x's chips. So I paid for 500, 000, 000 chips at $99.00. Your site said paypals wasn't working so I used a credit card, said it wasn't working either so I used a debit card, same thing gave up and the next day seen I was charged on both cards. Reported this 3 time...

DoubleDown Casino / casino

Ja
Nov 12, 2018

double down ripped me off, it took all of my chips, and the green blocks, and put me back on white were I am on pink, i have been playing the game day and night, and I woke up and it took me back from pink to white, but if you are going to Rip me off I ain't going to play now more even...

DoubleDown Casino / chips

Do
Nov 08, 2018

I have been kicked out after I buy my cards, in Bingo. Kicked out, meaning I have to reboot. DDC took 60, 000 from me two days in a row. I buy chips and I play with what I recieve. It's not fair. I play Diamond Divinci Everyday, my fav. For the last two weeks I have not gotten a bonu...