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DoubleDown Casino
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215 complaints
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J
8:16 am

DoubleDown Casino - Locked out of high limit and losing 97% progress.

I love this game and I am a loyal player. I’ve played well over12 years. I’ve even purchased multiple times. I do not complain, however, I have on a few occasions been locked out of the high limit room. I finally got in today and lost my 97% progress. I faithfully play daily it is my fix as I’m not able to go out often. I missed Saturday as I was in the emergency room. It’s just the principle of it all. I can’t afford to buy at this due, due to food etc is more important. I know these games are preset to lose, especially daily challenges that I do daily and lose millions to win 50k. You know what, it’s all good, I get it. Just frustrating to be kicked out and denied all my progress. Thank you for listening! God Bless.

My email is [email protected]

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J
9:29 pm
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This review was chosen algorithmically as the most valued customer feedback.

DoubleDown Casino - Purchased 400,000,000 credits for $99.99, they disappeared

Wife's 82nd birthday May 5, 2022, I purchased 400,000,000 credits for $99.99 at about 7:11 am on her computer. The credits showed in her account and I immediately X'ed out of the program by 7:13 am and shut her computer down. She got up at 8:15 and logged in a bit later and the credits were gone. I do not play the casino games, I only play Texas HoldEm. I...

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W
5:56 pm
Verified customer This complaint was posted by a verified customer. Learn more

DoubleDown Casino - Account issue.

my previous id number is 116445437714041 name willy quintana gender female my facebook account has disabled because of hacked i opened new account double u id 51318025 which i can play on my phone could my account be 5138025 be replaced with 116445437714041 my face book account was hacked on 4/20/2022 by someone using or putting the name under my profile picture as Dustin Adrian. And he is now using my facebook to try to hack other accounts this has been reported and trying to resolve with facebook.

The email associated with my account for Willy Quintana is

[email protected] or [email protected]

Desired outcome: to have old account replace new account as I had over 200 million coins and high status got free wheel every 3 hours etc

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S
3:15 pm

DoubleDown Casino - Credits removed mid game

As I was playing my first of 6 bonus spins ( my first spin got me $ 4,500,000 The game switched back to the home screen without any winnings, however they DID take the credits I had bet. Customer service was awful. Was offered a tiny fraction of what was lost.

DO NOT USE THIS APP!

They ask for REAL MONEY, but can't even keep track of any credits. Play at your own (certain) risk. There are plenty of slots out there , unfortunately I got duped by this one. Do yourself a favor and stay away from DOUBLE DOWN CASINO

Desired outcome: Refund of of $4,500,000 + 6 free spins

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M
4:33 am

DoubleDown Casino - I never made a purchase through this app. But money was missing from my account.

I recently went through my Google play account and noticed that my account there had quite alot of points in it. Curious to what these points are for and what to use them on I start looking into how I got points. Well through the records of Google it shows what I've purchased to get these points. And it has 2 purchases from Double Down casino in my points that I never made from a year ago. I know I wouldnt spend money on a game like this because I have spent money on game but only a 2 or 3 dollars that the most is all I will spend on a game. And that is shown in my points receipts. I dont know how this came about and I know I wouldnt spend $21.99 on a damn game and then the other is $9.99 for some bullshit I didnt even buy. How I never seen this on my card I will never know. But I was curious to why my account was missing money. I will be looking to finding out what the hell happened to it even if I have to lawyer up. This isn't fair.

Desired outcome: Return my money plus interest back to me.I dont make purchases of this magnitude to play a game.

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S
12:29 pm

DoubleDown Casino - error code df-dferh-01

I purchased credits on the double down casino app. It gave me an error code and said purchase did not go through however my discover card ending in 7499 was charged the $89.99. I purchased the 300 M chips package with a $10.00 play balance in my google play, for a total of $99.99. I am playing as a guest. Please let me know if I need to contact discover to get this credit, or if you are able to give me my play credits. Thank you, Susan Wright

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G
3:57 pm
Verified customer This complaint was posted by a verified customer. Learn more

DoubleDown Casino - Being charged twice for one purchase

On March 26 I purchased 1 trillion 500,00 chips and cost was $630,04, My bank had 2 withdrawals of this amount - one charged to CIBC Visa x8q7a8 and one to Facebook 7tk76300.04-v Please give me a refund - I will never purchase again until this is resolved

I don't know what other information you require

Please let me know what the important information you want that is missing. My password for DDC is Demersky 12 and for facebook Demersky 25gh

I only made one purchase but got charged twice for it

Desired outcome: Refund of one of the charges - one charged to CIBC Visa or give me another 1 trillion 500 million chips

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K
10:41 pm

DoubleDown Casino - game not working correctly

hip hop hogs it spins and won't stoop..takes my coins over and over..then in the bonus game with them Gold keys it goes completely off.have to restart phone..i have lost millions of coins on this game and it is aggravating..just takes the coins and hits the same exact bonuses over and over and some spins..never get anywhere..rigged..or really messed up bad

Desired outcome: I think I should be reimbursed my coins..i didn't know how to do a video while playing..that is a photo..it would not stop spinning

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M
9:28 am

DoubleDown Casino - Pay back in real money what you have stolen from people the last 10 years.

These people at Double Down Casino; from the upper management to the customer service reps are nothing but liars, cheaters, and thieves. They can also be classified as low life scammers and hackers. As well, they seldom if ever replay to feedback and on the very slim chance they do, they are nothing but bold-faced lies. The ONLY winners on this so-called casino are the names that they either choose or the names that they self create! it has been proven time and time again! How they are allowed to stay in business is truly beyond belief! There is absolutely nothing legitimate about their games. The games are indeed the epitome of hacking and scamming! They do nothing but continue to lie, cheat, and steal from the customers! If you give them money for their worthless virtual chips then you are a bigger fool than them!

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C
4:17 am

DoubleDown Casino - Continuous kicking off app while in free spins and not allowing free spins upon getting back on casino

March 16th, 2022, at 3:07 AM Double Down Casino kicked me off at the beginning of free spins of ^rolling in the gold^ game. When I got back in the casino and on the game, they would NOT allow me to finish and had increased the denom minimum from $15,000 to 250,000 coins. If this had happened only once or twice, I wouldn't be complaining. But it has happened over and over again. I've only played on due to loving their games. But surely there has to be consequences of their actions. Surely.

Desired outcome: Consequences for inappropriate actions.

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L
6:58 pm
Verified customer This complaint was posted by a verified customer. Learn more

DoubleDown Casino - Purchasing chips

On March 11, 2022 I attempted to purchase chips...I kept receiving an error code and was advised my purchase was cancelled and to try again...I tried different number of chips with the same message...My Discover card sent me an email asking if these purchases were declined and I advised that they were..I was shocked to find out all the times I tried, the purchases were going on my credit card and I never received any chips.. have advised the Discover card that will not pay for these...I did a search on my tablet and found these..the below are the times attempted to make purchases: 6:18pm I tried 3 times to purchase the High Society..at 6:25pm tried 3 times to purchase 4 Ace High Society..at 6:40pm I tried to purchase Ace Society and Ante up at 6:55pm..Please advise me what you are going to do to correct this

Desired outcome: Please refund to my Discover Card

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L
9:32 am

DoubleDown Casino - Chip package

I am disputing the $44.16 charged to my bank account at Regions bank on February 22, 2022.

When I purchase a chip package, I also keep a record so I know which charges are accurate. I did not buy a package or receive chips that had not already been accounted for in prior weeks. This was an extra charge for something that I did NOT request or receive. I did NOT make a purchase at this time.

Desired outcome: Please refund the entire $44.16 to my Regions bank account as soon as possible.

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W
6:12 am

DoubleDown Casino - Double down casino

I’ve logged into double down casino every day for the past two weeks three weeks I get my bonuses every morning I get up to the 250,000 mark I did it yesterday and when I logged get into the game this morning it had me back down to the $10,000 mark and I have to start all over for another 25 days this is the third time this is happened after I’ve logged into it I want my credits back!

Desired outcome: I want my 250.000 daily credits back!

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K
1:27 pm

DoubleDown Casino - Double Down Casino Games

I have purchased a lot of "coins", and had recently gotten up to almost 4B (never has that happened before). However, after that I have done nothing but lose and I am now down to 1.2B. It seems that after I purchase coins, I may win a bit, but then I start losing again to the point of where I am way lower than I was before I started. The games I really enjoy have now stopped paying anything, and you have to spin 20 times to get a small payout. This is beyond pathetic. I understand that the cash from sales help pay the company, BUT you can't constantly take our money then change the play to where we lose all the time. I have lost a ton of money/chips. I used to enjoy playing, but now it's more frustrating than ever. I purchased 2 300MM offers and 1 400M offer just last week and I have basically lost all of that since then. Again, pathetic...

Desired outcome: I would like some reimbursement of the coins taken when the slots I'm playing are "rigged" to not pay out. I'm talking about the over 2B chips I've lost for nothing!

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S
7:06 pm

DoubleDown Casino - Purchased coins on doubledown casino for $19.00

I purchased 10,000,000 coins and I played 3 different slots. I counted the number of times to a win and the average time to hit anything was 75 spins! My average bet is around 90k. It was a waste of money and I feel ripped off. if I wanted to spend as much money as DD wants for chips that don't win, I'd go to a real casino! I purchased via payPal on the FaceBook app

Desired outcome: Credit me back the money I spent or please credit me another 10,000,000 coins

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B
12:24 pm

DoubleDown Casino - The game called Jewels and Arts

This game gives you almost zero in wins. Yesterday it ate my balance of $15;000, 000 in under an hour and left me with a win every 100 spins and as little as possible. I bet anywhere from 3600 to 200, 000. This problem exists over and over with few wins. The same happens with the bonus, you never win. The game is fun to play but when there are no wins, it becomes no fun. Either fix the problem or get rid of it.

Desired outcome: Fix the problem or refund the $15,000,000 I lost

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S
10:08 am

DoubleDown Casino - I purchased this game and did not get the total amount of chips I purchased

I purchased this game and did not get the total amount of chips I purchasedI was supposed to get 500 million chips for $99.99 you only gave me 100 million chips that's not fair I need to get my other 400 millionWhen I purchased the double down casino it was five times the thing I was supposed to get 500 million chips for $99.99 you only gave me 100 million chips on my game I was shorted 400 million chips can you please put that back onto my game or you can contact me at Shirley that [email protected] or my phone number is 317-828-4234 this is Shirley Hemminger thank you

Desired outcome: I’d like the 400 Million chips you owe me

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Update by Shirley Hemminger
Jan 14, 2022 10:14 am

I am hoping to double down casino the other is the purchase that I bought for $99.99 at 500 million chips not 100 million chips that you only gave me that’s a rip off and I would like to have my other tips or you can refund me my $99.99 because it’s not worth it for only 100 million when it was supposed to be for 500 million thank you sincerely shirley Hemminger email shirley that [email protected] or phone number [protected] I will turn this into the Better Business Bureau if I do not get the remaining amount of chips you owe me for that price

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L
5:07 am

DoubleDown Casino - game freeeezes up

10 AM friday 31 december ! play by FB account, all good until i try start ANY of the games, it wont load up and just freezes, has been like that real long time,
attached file is the one i last tried play
Please repair it !So I can have my fun game to play !
Have a great 2022 !
Kat von Seth
My secondary e-mail is : [email protected]
P.S. it doesn`t matter witch of diffrent slots I try play D.S.

Desired outcome: fix my connection TY

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Update by Lars Arnbom
Dec 31, 2021 5:11 am

Will make a comment when you have fix this prob

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S
9:49 am

DoubleDown Casino - Bought chips overcharged

I have contacted the help desk but to no avail their solution was that I chase down iTunes or Apple to get my money back from being overcharged I bought chips for 19.99 and got charged 31.63 someone was trying to make money at my expense I want my money back and or the chips equivilant to the amount I paid stop cheating us player enough of this you wil get into serious trouble mark my words you will be caught when I contact further up

Desired outcome: Give me back my money or chips for that amount

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These are the without a doubt the cheatiness, greedy, unfeeling monsters I have ever had the displeasure of doing any kind of business with. I despise them deep down in my soul and I know they're satanic because as much as I hate them I keep going back. I wished to God they would be shut down and I could get back the thousands I've spent there. Or just get shut down would be ok I guess. Before they harm anyone else's soul.

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B
7:37 am

DoubleDown Casino - Facebook App: DoubleDown Casino / Play and Payouts

Have made purchases over two years totaling 2k+. I do not mind losing as it comes with the territory noting it is a business after all however...
DD has set the odds of winning and subsequent payouts to a bare minimum. This is not a real casino so the odds should be adjusted and (monitored) to ensure 'paying' customers can actually play the games they paid for and not be taken in minutes. I have spent millions of credits and hit bonuses (on multiple occasions) only to win a 'small' fraction of what was bet/spent AND $0 in some cases (refer to uploads).
I think it should be remembered that a bet of 100, 000 that returns a payout
of 25, 000 is NOT a win but a loss of 75, 000 credits/chips. That should never count as a 'win'. A actual 'win' is a payout that is more than the placed bet.

DD also makes a habit of offering a chip package, taking your payment then instantly offering you a better package than the one you just purchased, then sets a time limit so you feel pressured to purchase now.
I'm sorry but in my opinion, that is predatory.
Good coin packages are welcomed however not under the fraudulent pretense it is presented. That being 'you will not win, ever'.

Comments have sent requesting partial refund or additional credits. A preset 'company' response is always sent pushing the issue back on the customer as bad luck or to stop playing and try at a different time.

All 'social' casinos should be permitted to operate however Fed/State/Local regulations should be applied or they will continue this behavior, forever..

Desired outcome: MUCH Better Gaming Odds / Let Players Actually Play (and Win)

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They are the most greedy unfair miserable lot I've dealt with. Playing is about as much fun as a dentist appointment, yet I keep going back. I actually detest them with a burning deep down in my soul. I know they're satanic because for as much as I despise them I keep going back. Either that or I'm insane. I wish to God and everything that's holy they would be forced to shut down and I would get the thousands back that I've spent on their gaming site.

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