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DoubleDown Casino Complaints Summary

8 Resolved
273 Unresolved
Our verdict: If considering services from DoubleDown Casino with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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DoubleDown Casino complaints 281

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K
6:03 pm EST
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DoubleDown Casino Online casino app doubledown casino

I am being charged for purchases on the double down casino app. It’s not me.. I cancelled the app and deleted my account.. I am still being charged.. I cancelled my credit card December 18 2023.. I was charged again on January 3 2024.. The Royal Bank of Canada is refunding the last charge, the fraud department of the Royal Bank of Canada is now investigating

Claimed loss: $136.49

Desired outcome: I want the app to stop charging my credit card… my account is deleted

Confidential Information Hidden: This section contains confidential information visible to verified DoubleDown Casino representatives only. If you are affiliated with DoubleDown Casino, please claim your business to access these details.

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3:41 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On Monday, Dec. 4, 2023, at about 7:10 AM I hit the Mega Bucks 3 symbols on the payline on Lucky Lines slots in the Mega Bucks room. I was betting one million tokens as per the instructions which gave the qualifications for winning the jackpot. I met those qualifications but Double Down Casino did not award me the pay out. I do not get any response except...

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4:25 am EST

DoubleDown Casino This is literally the worst crap ever

This game almost begs you to spend money so you could “maybe win coins”. They rip everyone off. I am so sick of going to a game for pure enjoyment and then when “they” feel you have won something substantial you get a message that pops up asking you to leave a review of how great they are. This game is pathetic! If you don’t, all of your “money” goes away within a couple of spins. This game and its makers are disgusting and deceitful. Look, most of us come here to escape for a little bit but this game literally begs you for actual money numerous times or to say “they are amazing “ neither of which is ok.

Claimed loss: Back in the day, wow, wayyyy too much

Desired outcome: Shut this stupid crap down!

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Is DoubleDown Casino legit?

Our verdict: Complaints Board's thorough examination reveals DoubleDown Casino as a legitimate entity with notable strengths. Despite a 2% resolution rate on customer complaints, which invites a closer look, DoubleDown Casino stands out for its commitment to quality and security. Clients considering DoubleDown Casino should delve into its customer service record to gauge compatibility with their expectations.

DoubleDown Casino earns 91% level of Trustworthiness

Perfect Trust Endorsement: DoubleDown Casino achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

The age of DoubleDown Casino's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Doubledowncasino.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows DoubleDown Casino website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Doubledowncasino.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up DoubleDown Casino and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While DoubleDown Casino has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 2% of 281 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • DoubleDown Casino protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • While DoubleDown Casino offers various gambling services, it's important to be aware of the potential risks and consequences of excessive gambling. If you feel that you may have a gambling problem, seek professional help immediately.
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12:23 pm EST
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DoubleDown Casino You run Doubleu casino and screwed it up!

My review I have is 1 star and get poor customer service plus poor payouts.

The game Doubleu casino is getting worse. It's ridiculous that I can't play for more than 3 minutes. Your games are good but with Doubleu casino they are worse since you took over Doubleu games Doubledown Interactive LLC made it even worse than it was in 2020

Please get this game straightened out!

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9:19 pm EST
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DoubleDown Casino I'm no longer buying anymore chips!

Doubledown has the best slots on fb, however after years of buying chips with little to no payout. I can no longer afford to enjoy your games especially in this economy. The coins I buy are always the 100.00 5x special. and they only last for 1 day. and I almost never bet more that 1 mil a per play. I wish the coins lasted longer to play but I can no longer afford it. Thanks for the times I did play. You have a great site, but it's no longer fun anymore because the chips don't last long enough and it's now become a waste of money.

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3:18 pm EDT
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DoubleDown Casino Double Down casino game.

My wife was using your game on Facebook in a new game. She had 2.3 billion in chips. She tried a new game and came to my office and told me that she lost all her double down chip and was not going to play again. She thought she was playing 200,000 per spin and may have had it on automatic spin. Instead of 200K, she was playing 200 million per spin. That happened to me once. Is there a way we could get some of the chip money back? Her facebook account is Paininthearse76.46. Please let us know what or if anything can be done.

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7:22 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Doubledown Casino The casino app has some serious bugs that prevent players from winning. The reels sometimes slow down, speed up, or continue rolling after they should have stopped. This throws the random number generator out of sync and makes it impossible to win bonus games or hit winning combinations. The most puzzling thing about these bugs is that...

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9:14 am EDT
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DoubleDown Casino Jackpot payouts

This is the fifth time trying to get some kind of a answer. On September 7th 2023, around 10:00 am, I achieved a row of jackpot symbols but only received 400,000 coins for that row. I should have received 6 billion plus for the jackpot win. I'm attaching a snapshot of the jackpot symbols. I'm getting really frustrated trying to get this glitch resolved. If no resolution is reached soon, I'll be sending my snapshot and information through the social media about how I'm being treated on the doubledown game and I'll keep on reposting it till I get satisfaction.

Desired outcome: I would like to receive my due diligence and an apology for the delay in response and retribution.

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Update by Richard Bourgeois
Sep 16, 2023 9:24 am EDT

I forgot to add my player ID # [protected]

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3:45 pm EDT

DoubleDown Casino product

I have bought tokens and played doubledown slots for over 20 years and have never hit megabucks jackpot or any other high paying jackpot in all that time.

It would be nice after all the money I have spent to at least hit 3 mega bucks or 3 double down symbols or for that matter any huge jackpot. It just doesn't seem right to spend so much money without a reasonable return. This casino does not cater to long term players.

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1:05 pm EDT
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DoubleDown Casino double u casino games played thru facebook

network connection lost only on double u casino i have 36.000.999 coins its my favorite game i play on face bookkk fix your issue OK

RESPECTFULLY LINDA MURPHY [protected]

[protected]@gmail.com

IM 65 YEARS OLD I LOVE PLAYING ON FACE BOOK BECAUSE I HAVE SEVERAL GAMES I CAN PLAY DOUBLE U CASINO IS THE ONLY GAME THAT SAYS NETWORK LOST FIX IT OK?

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12:28 pm EDT
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DoubleDown Casino Facebook took my millions of points away.

When I logged in to double down two days ago I was asked if I wanted to play as “ruth”! My name…of course I clicked on “yes” never was asked this before, so immediately my millions of points and game are gone and and a new game with 1,000. Points, very disappointed, I had 500,000.000 plus points gone. This happened last year on double u, had 400,000,000 plus points…playing and it said I didn’t have enough points I looked and I did…then it said not enough points again and when I checked it was running points down to 1,000. Again it deleted my luck in playing. Is this what happens if you are having too much free fun. Thanks

Desired outcome: Check and get my game with all the 500 millions points I’d earned back to me. It’s on my iPhone 7plus on Facebook. I’m sure it won’t happen but Thanks

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8:33 am EDT
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DoubleDown Casino I need to get my money back

My name is Darlene farmer I accidentally fell asleep while playing the game it pushed the $99 pay on the thing when I woke up out of my sleep I owe $106.99 to my bank but I'm trying to do is get the money back because I never met to do any of it I was asleep. It was a simple accident I have never spent $106.99 at one time on your game but I am a value customer I've dealt with y'all for the last four and a half years being my gaming what I won't do is allow somebody to take from me it was $106 that I've never spent that one time on your game I am a value customer I spend a lot of money all I'm asking is to give my money back behind an accident of me being sleep and I accidentally rode on the phone and it took my money so if possible can someone please get back with me I've left several messages and complaints thank you so very much

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3:06 pm EDT
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DoubleDown Casino Purchasing chips

I made a chip purchase on 6/22 I only received 30 chips I supposed to get $175 chips for the $64 I spent would you please replace the rest of the chips thank you very much I'm a very day one player and I don't appreciate it getting dirty chips for $64 I'm at 76-year-old person I live on a tight income I paid the money and didn't receive the rest of the chips thank you

Desired outcome: I would like you to replace the rest of them Chips please thank you

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7:52 am EDT
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DoubleDown Casino Davinci diamonds

After a bonus round , when the three bonus symbols disappear, and you win other sequences on your spin, the other wins do not get counted. For example, I won 200,000 coins in the bonus round, and then I won 260,000 coins additional spins when the three bonuses disappeared. It only posted 200,000, not 460,000. I have a screenshot. I have observed this before, so it appears to be a flaw in the programming.

Desired outcome: Correct the coin collection issue on bonus rounds.

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9:51 pm EDT

DoubleDown Casino Unauthorised credit card charges

On Sunday the 07/May 2023 at 09.13 AM AEST I brought a chip package $89.99 for 105.k chips instead I was charged $159.99 for 300k chips which I did not receive this is very distressing knowing that unauthorised monies was taken from my account I am requesting that the money is reembursed back to my account. I have played this game often and at other times have had monies deducted unnessasarily without permission but not this amount so I would please ask you to rectify the matter Thankyou Pamela Bartolo

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1:10 pm EDT
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DoubleDown Casino DDC Double Down Casino chips DDC Took them or erased them and now they want me to buy chips

Around April 30th I was playing DDC I had over one hundred eleven million chips in my account. They put up a new game called dice, I tried it and all my chips disappeared. I was told to go to FB DDC and I had to start all over. Yesterday morning I went to play and my account showed that I had over one hundred eleven million, played three games and they disappeared again. I go through Gmail Double Down. This is the second time DDC has cheated me and I want my chips back now. If they don't come back and stay back I will be reporting this to Better Business. This is the second time I"ve had trouble with DDC since these last people took over. I'm retired and I love playing the games but not now.

Desired outcome: Give me back the one hundred and eleven million chips back, it's more but I can't remember the exact amount DDC Chips is the company DDC Chips that I earned by playing DDC games

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3:41 pm EDT
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DoubleDown Casino Double Down Casino or DDC as they call it

today I played DDC had 1100,000 approximately in my account winnings. Went to play again and up came I had to register to play of FB. I did and I had and up came DDC on FB and my chips are gone. This is the second time this company and taken away my chips. I was playing on Gmail until it came up that I had to go to FB I want my chips back. This happened about half an hour ago on April 29, 2023

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1:35 am EDT

DoubleDown Casino I want free games or compensation.

I was playing online on Wensday April 23rd, 2023.i was playing the game Noahs Ark abt 11pm. Each time I hit the free spins bonus the game froze and I did not gt my bonus rounds. This happened twice. I stopped playing Double Down once before because of slights and cheats like this. My coins blanking out and bet denominations changing are just a few of the things that happened before

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2:06 pm EDT

DoubleDown Casino Missing tokens/ chips from my account

I logged in this morning to play, it went straight to free spin I got 10,000 chips I noticed my diamond color changed to red bu in missing about 350,000,000 chips I finally was doing good only to have it all missing please track my account and replace it, I've been playing for years and bought over. $3,000 in chips. Michael Napoleone player i.d. [protected]

Desired outcome: Please replace missing chips

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11:34 am EDT
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DoubleDown Casino Double charging

Amount was posted the 24 th I purchased a 9.98 package of coins yet again I was charged double if u check the times you will see it’s exactly the same not the first time it’s happened I spend hundreds of dollars and won’t continue to double pay this is like my third time please refund my money and tell me how to avoid this or I’m not going to continue to buy Gwen Morrison [protected] [protected]@yahoo.com

Desired outcome: Refunded 10.59

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