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Firestone Complete Auto Care

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25 Firestone Complete Auto Care Reviews

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10:23 am EDT
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Firestone Complete Auto Care - Buyer Beware in Holly Springs, NC

The Firestone Center on GB Alford Hwy in Holly Springs, NC does not honor the warranty on their tires. Manager had a chance to do the right thing and make a life long customer ( even if they had pro-rated the cost of the new tires) but chose to make sure we NEVER do business with them again. This center currently has a 2.8 out of 5 star rating. We messaged...

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11:03 am EDT
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Firestone Complete Auto Care Why would anyone go here?

We had two slow leaking tires that were covered under warranty.

Sunday
- 9AM: I dropped off the car at as soon as they opened at 9am on a Sunday.
- 2PM: Five hours later, I called to check up on it. Both tires needed replacement, plus an upsell of 500 dollars worth of fixes which I declined. The tech said it would be done in 30m
- 3:15PM: I decided to give them an hour+ since they were busy. They told me that it would be ready at 4:30.
- 4:30: I arrive to see my car lifted with 3 tires off. Frustrated, I told them I would come back in the morning.

Monday, I arrived at 7am and picked up the car since it was finally ready.

My thoughts and impressions. They make you feel like you are burdening them with your problems since they are "too busy". I assume that the techs are overloaded but I also assume that they pushed my service back since I had left them the car. In other words, my problem was no longer important since I was not in their waiting room.

I wish they would have done a better job communicating the expectations. Why do I have to chase them down to ask questions. If the car will be out of commission all day, then I can adjust for it, or better yet, take it somewhere else.

The hidden cost of the warranty work is that they do it at their convenience without regard to your time. WILL NEVER use them again.

Recommendation: Don't waste your time!

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8:29 pm EDT
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Firestone Complete Auto Care - Six-hour wait for nothing!

Normally, I've had good experiences with Firestone. Today, was quite the exception. I dropped the car off at 8:30 for a 9:00 appointment at the Spokane, WA, location, 115 W 3rd Ave. Requested service included an oil change, tire rotation & alignment. This would normally be about a 2-hour service. Manager, Adam, explained that he was short-staffed & had only...

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Firestone Complete Auto Care - Do not use Firestone @ 1255 Sun Market Pl, North Port, FL 34288

I prefer to leave reviews praising the businesses I use but sometimes you must caution other customers or potential customers by informing them of your experience. This was mine on July 25th, 2025, and why I will not be returning or suggesting this Firestone anymore. The prior Wednesday I noticed the front tires on my truck were wearing on the edge and...

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12:36 pm EDT
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Firestone Complete Auto Care Great service experience

The two Firestone locations on Westnedge, in Portage/Kalamazoo, MI have been my go to places for car repairs. I usually leave the car with them for the job (not wait in the lobby!) and they have always done good work. I want to highlight my most recent experience of March 4, 2025 at the Portage location.
I called the location and needed to get my tire leak fixed that evening before leaving for Chicago the next day.
Kyle accommodated my request even though there was only one technician present that evening. They spent over an hour finding the leak, changing the rim as it happened to be leaking at the bead and fixed it. When I went to pay for it, they said it was 'on the house'! Can't beat that! This was a leak that others could not fix and it was leaking about 3 PSI every day! Thanks guys!

Recommendation: Good Place to go for service

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Firestone Complete Auto Care - Firestone’s negligence left my car undrivable — and they refuse to take responsibility!

This review is specifically for Firestone Complete Auto Care located at 5215 North Milwaukee Avenue, Chicago, IL 60630. I trusted Firestone Complete Auto Care to align my BMW 750 before a family road trip, but their negligence caused severe damage to my vehicle. Firestone performed two alignments within the same year but failed to follow BMW’s standard...

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Firestone Complete Auto Care - Poor management

I paid for the lifetime balance and rotation on all 3 vehicles I have serviced at this location and for at least 2 years all 3 vehicles were not charged which is shown on all my receipts as NC for all associated tire rotations and balance until now due to payment for this service. Manager Laura Ensminger sees this noted on all the receipts for the vehicle...

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Firestone Complete Auto Care - Horrible product / horrible service

I purchased four new tires about a year and a half ago. The tires have an 80,000 mile warranty, and my car already had 86,000 miles, but I didn't want to have to worry about tires anytime in the near future. Recently, one tire was losing air. I took the car to Firestone (which I have to do or I could possibly void the warranty) and after waiting an hour...

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Firestone Complete Auto Care - Not trustworthy

I went to Firestone in Winter Park, FL on 8/29 for an oil change & 60K scheduled maintenance. $1200 later you caused more issues than I had. I brought my car in with no issues and was told the battery needed replaced, brakes needed replaced, fuel system cleaning & brake fluid exchange. Told them that my brakes were squeaking some time to go ahead with...

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Firestone Complete Auto Care - Will sell you services you do not need

Another thing I think people should know: A corporate Firestone works like this: a mechanic recommends replacing x fluid. Then the person upfront will type that into the software, and the software will give them a bunch of other recommended services related to replacing fluid x, to add to your ticket. So now your mechanic only recommended "replacing x,"...

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Firestone Complete Auto Care Lifetime alignment

I purchased a lifetime alignment years ago when I got my truck. The first alignment done in Sedalia Mo was fine, no issues. A couple of years later I put new ball joints in my truck and took it back to them. They had linked my account with another phone number and or address and said I didn’t purchase a lifetime alignment. I however had my receipt that proved it, and we straightened out my information in the computer. As they aligned my truck, they couldn’t figure out how adjustable ball joints work so I had to go help. I left with the steering wheel not straight and later my vehicle inspector found a bolt missing. The next time it was due for new tires I called and wouldn’t you know, I’m not in the system as having a lifetime alignment. If you don’t want to honor them, don’t offer them. All in Sedalia Mo! I tried to go to Columbia Mo and have it done but they can’t handle three quarter ton quad cabs. Done with them!

Recommendation: Don’t

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Firestone Complete Auto Care Pathetic customer service

Firestone Complete Auto Care - Awful Scheduling Habits and Poor Communication

This past Wednesday, Feb 21st, I had an appointment with the Firestone dealer at 11491 Hanson Blvd NW, Coon Rapids, Minnesota. I made the appointment the day prior, asking for 3:30 PM if it was possible. The female I was dealing with said she could get me in at 3:30 and I was thrilled because it would leave me time for my 4:45 medical appointment. Frankly, this woman had zero personality. She was abrupt and short on the phone. I blew it off as no big deal since I got an appointment time that was perfect.

The next day I arrived at exactly 3:28. I walked in and immediately knew I was dealing with the same "Miss Abrupt" I had on the phone the previous day just based on her cold demeanor. I informed her I had a 3:30 appointment. "Keys" she said as she put her hand out. That was it. She said nothing more. Okay, so much for professional communication.

Her personality aside, my real issue was yet to come. What Firestone didn't know is that I requested 3:30 because I knew it took 20-30 minutes to do an alignment and I paid 18 months ago to a lifetime alignment on my SUV with Firestone. This was only my third time back.

As I mentioned, I asked Firestone for that time slot because I had a 4:45 doctors appointment 10 minutes from that Firestone location. An appointment I made a month ago because it's hard to find open appt times with that doctor.

So now it's about 4PM and I've been there 30 minutes and my SUV is still sitting where I parked it.

I'm getting antsy because I know I have to make this doctors appt.

About that same time, the abrupt Firestone lady walks over to a customer seated in the waiting area. They've just finished working on his pickup. Miss Abrupt talks to him about the few things they worked on and then says, "Would you like us to add an alignment?" The guy mulls it over and says, yep.

I notice this but say nothing. But figured I better ask her what the timeline is.

So I walk over to Miss Abrupt and ask her where we're at with my alignment. She responds, "we have a customer's vehicle up on the rack and as soon as he's done, they'll get me up there." She then points out they only have one alignment lift. And guess who's vehicle is on the rack getting the alignment? The guy who she just added an alignment to the work he's having done.

She adds that "it will only be about 10 minutes." Well, his pickup comes off the rack around 4:15 and the mechanic parks it outside and for the next 15 minutes the alignment rack is empty.

Nobody is in a hurry. Nobody seems concerned that my 3:30 appt has now left me standing around for an hour. One would think that Miss Abrupt would have said to the mechanic doing the previous alignment, "hey, get this guy up right away, he's been waiting for nearly an hour." But she doesn't communicate a thing.

Finally, at 4:30 on the nose, a mechanic pulls my SUV into the alignment rack. By this point I know I can't make the medical appt.

I call them and I'm now waiting another 4-5 weeks to get in. I'm not happy, but this is the world of poor customer service we live in today.

Finally, the alignment is done. It's now 5PM exactly. So before I leave I approach Miss Abrupt and I begin to explain why I was less than happy with the service.

I don't get a sentence out and she cuts me off and says to the guy sitting in the next room, "Matt, can you come up here."

So Matt (I assume he's the manager) comes up and I very calmly inform him of the times. I tell him, I arrived at 3:28 for a 3:30 appt. I waited until 4:30 before Firestone put my SUV on the alignment rack. Moreover, a doctors appt I made four weeks ago is now shot, and I'm waiting another 4-5 weeks to get in to see that doctor.

His reply, "I'm sorry." So I added, "how is it that I have a 3:30 alignment appt and the guy with the red pickup is asked after you guys service his vehicle if he wants to 'add' an alignment, when I'm on the schedule for an alignment 30 minutes before he's even being asked?

Matt's reply, "He was already on the rack."

So in my mind, I'm thinking, so because this guy's vehicle is "on the rack" my 3:30 alignment time-slot is erased? Who thinks like that?

In my mind, good customer service would have been to explain to the guy with the red pickup, "hey, we can add that alignment sir, but you'll have to wait a bit, we have a customer who's vehicle we have to align right away because he had a 3:30 appointment."

Was it because they could tag another $100 onto his bill, whereas they make nothing additional off me since I pre-paid for my lifetime alignment? That would be my first guess. And if true, that says even less about Firestone's service at that location.

Anyway, after Matt tosses me the "I'm sorry" I said (quite nicely), "that doesn't really help me much Matt, I missed a doctor's appointment that I made a month ago because what should have taken 30 minutes, took 90 minutes, and now I can't get in to see that doctor for another month.

Matt's response now turns angry, and he raises his voice and says, "I said I'm sorry, what do you want me to say?" I replied, so you just toss out a canned I'm sorry and that makes everything okay?

I spent 25 years in law enforcement. I was dispatched to thousands disputes and arguments in my career. Usually, it's the customer who is out of line and overreacting in these types of verbal disagreements, but not this time.

What did I want Matt to do? Well, an apology means very little in the practical world we live in. Apologies are fine for little things, like "oh sorry, I overcharged you, let me fix that."

Not that it was going to fix my problem but perhaps a 50% off my next Firestone service would have been thoughtful?

That would be too reasonable, and we all know these guys are afraid they might lose a few bucks if they are too generous. I'm sure this guy Matt doesn't have the authority to make such a decision anyway. He's a cog on a wheel.

Here were the easy solutions which could have been implemented at any time if these people possessed any customer service skills.

1. If you know your customers are backing up, call me before I arrive and tell me so I can make another appt at a later date or opt to come to my appointment anyway. But at least I know beforehand what is going on.

2. OR . . .Inform me after I arrive if my appt time isn't going to work into the time-slot I made, and give me the option to make a new appt, or to stay around knowing my appt is going to be delayed. This of course would infer someone has the skill-set of communication, and nobody said a thing to me. They just left me standing there.

3. Most flagrant in my opinion was adding an alignment on the spot for a customer who didn't have an alignment scheduled, and then pretty much pushing me to the back of the line when I've already been there for 30 minutes waiting .. . AND I'M THE GUY WITH THE ALIGNMENT APPOINTMENT. Hello!

I'd never go back to this location again.

Two Firestone employees right there in the lobby, and nobody says a word to me about delays or even asking me if I'd like to make a new appointment.

I took the time to record with my phone when my vehicle was pulled in, etc, but I can't imagine it's going to do much good uploading any of that.

So my doctor's appointment is now moved to March 21, thanks to Firestone's wonderful customer service team on Hanson Blvd in Coon Rapids.

Will Firestone HQ even read this and take notice. Highly doubtful.

User's recommendation: Not at Firestone, 11491 Hanson Blvd NW, Minneapolis, MN 55433.

Recommendation: Be ready for some poor customer service

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Firestone Complete Auto Care Tried to Rip me off from the Jump

So I dropped by the Firestone on Rodney Parham Road in West Little Rock the other day. When I walked in, this guy comes up to help me out.

I'm like, I need a camshaft sensor for bank 2 on my 2003 G35 Infinity coupe.

And he's like, okay we can hook it up for a diagnostic for 99 bucks plus tax.

I'm thinking, no way, I already ran a diagnostic myself, and it's definitely the camshaft sensor.

He seems a bit surprised, like oh you did the diagnostics?

Yep, I tell him, and show him the report I got.

He starts humming and hawing, you can almost see the wheels turning in his head. Then he hits me with, if we can't do our own diagnostic, we can't work on it.

I'm standing there, ready to pay for the part and the work, but he's not having it. All because I didn't want to pay their $100 diagnostic fee. That's just ridiculous and greedy if you ask me.

So I left, took my business over to Razorback Auto on Hinson Road. Trust me, you should too.

And get this, my sister and I, we've dropped a ton of cash at that Firestone for this same car. I love my G35 Infinity coupe, they don't make them anymore and I want to keep it running. But the way Firestone, especially that one on Rodney Parham Road in West Little Rock, Arkansas, treated me? It's just wrong. Do yourself a favor, save the headache and your wallet, and steer clear of them.

- A.Edwards

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That sounds incredibly frustrating, A.Edwards. It's so important to feel heard and respected, especially when you know exactly what your car needs. Good for you for standing your ground and taking your business where it's appreciated. It’s great to hear that Razorback Auto could help you out without any unnecessary hassle. Thanks for sharing your experience; it's definitely a heads up for the rest of us! Keep enjoying that G35 Infinity coupe of yours—sounds like a gem!

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Firestone Complete Auto Care - Never again

So I took my jeep to get the blinker relay fixed but they ended up messing with some wire they claimed I might've kicked. But there's no such wire down there. The blinker was acting up, only worked when I hit the hazard lights or smacked the dash, and it seemed okay for a bit after they poked around but then it stopped working again. I went back to them but...

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Firestone Complete Auto Care Customer service

I've been to the Firestone in West Springfield, MA a bunch of times before and usually, the folks there are super helpful and they explain things really well. But man, on 5/27/23, sometime between 2:30 and 3:00pm, things were just off. I walked in and caught the tail end of a convo between the guy at the desk and another customer. The way the employee was talking down to him was just not cool. I felt pretty bad for the guy; he looked all sorts of upset leaving the place.

So then it was my turn, right? I go up and start explaining how I'd been in before and they'd put some dye in my AC system to spot a leak. The next day, my air wasn't working right, but I thought maybe it was just 'cause it wasn't hot out. Now it's like 80 degrees and still nothing. The dude at the desk gave me this look like I was asking the dumbest question ever. His whole vibe and the way he spoke to me was way off the mark for professional.

I just wanted them to take a quick look, see if maybe they missed something when they worked on it last. But that seemed to annoy him even more, and you could hear it in his tone. I was so taken aback, I just turned around and left. Totally shocked, I tell ya. I'm never going back there. And it's not even about what he said about my car, it's his whole attitude and how he got so ticked off over a simple question. I bet he's done this to loads of other customers too. They really need to give this guy some serious customer service training, and maybe a lesson or two in keeping a good attitude, or they're gonna keep losing customers left and right!

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Firestone Complete Auto Care - Dishonest liars

I recently had a pretty bad experience at the Firestone by Memorial Mall in Houston. The guys there seemed really shady, almost like they were trying to pull something illegal. They told me my tie-rod was stuck and it would cost me a whopping $600 to fix it. They also said my car's alignment was way off, and if I didn't get those new tie-rods right away, my...

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Firestone Complete Auto Care - Firestone Ruined My Car - Run from them!

I heard Firestone was good with Lexus cars so I decided to take my car there to get the starter replaced. When I got my car back it started making this whining noise that wasn't there before. I didn't feel safe driving it so I had it towed back to them. They told me it was the power steering pump acting up so they went ahead and replaced that. But the noise...

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Firestone Complete Auto Care - Steer clear of firestone complete auto in Greenacres, FL on jog road!

Been going to Firestone for a long time but had to switch shops when I moved towns. Last year, got a flat and tried the local Firestone. The service wasn't great and the wait was way too long, but I hung in there. Just last Thursday, got home and saw I had another flat. Jumped online right away to book an appointment at Firestone for a new tire. Found a...

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Firestone Complete Auto Care - Go somewhere else

So I went to AutoZone to pick up a new headlight bulb for my wife's van and figured I'd get them to put it in for me. They tell me they can't cause apparently you gotta take the tire off to do it. They suggest I head over to Firestone Complete Auto Care instead. I didn't really think much of it cause let's be real, cars nowadays are like rocket ship...

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Firestone Complete Auto Care - Clamped off brake line since they couldn't find parts

Dropped my car off at the Firestone on 5657 Wendy Bagwell Pkwy in Hiram to get the back brakes done on July 6th. I okayed close to $800 in repairs and let them know I wasn't in a rush, just needed it by mid-August. Andrew, the service manager, told me straight up, "I'll have it done by 5pm today." I asked for an estimate to be sent to me by email or text...

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622 Firestone Complete Auto Care Complaints

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My Name is Sergeant James L Brown I have a 2008 Volvo XC90 3,2. Had is serviced on 8-25-25 @ Silver Spring Volvo after a 21-point inspection, they replaced Fuel pressure sensor. I also had a 0700 appointment @ 8-29-25 Firestone on Andrew's AFB, for a Tire Rotation and 4 Wheel Alignment. When your Service advisor Chris Martinez returned the Vehicle with a...

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i was schduled an appointment via the online help desk. when i went 5/22/2025 i was told by Josh uncertian od gentleman name he is caucasian has a beard & blond hair . he rescheduled my appoinment for 5/25/2025 @ 2:00 pm . i arrived early . i dropped my vehicle off between 7;00l-8:00am my appoinment was at 2:00 my coworker dropped me ff & i left my vehicle...

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On July 14, 2025, I took my car to Firestone because it was overheating. I was told by AARON, Service Advisor that they needed to remove /replace Cooling Fan Module and Radiator Fan, cost me $623.98. Unfortunately, A few days later I was experiencing the same problem, with my engine overheating. Now they are telling me that the reason it's overheating i...

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Is Firestone Complete Auto Care Legit?

Firestone Complete Auto Care earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Firestone Complete Auto Care to be a trustworthy company. Although there's a 8% resolution rate for customer complaints, which deserves attention, Firestone Complete Auto Care is known for their high standards and safety. If you're thinking about dealing with Firestone Complete Auto Care, it's wise to check how they handle complaints.

We found clear and detailed contact information for Firestone Complete Auto Care. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Firestone Complete Auto Care has received 3 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

The age of Firestone Complete Auto Care's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Firestonecompleteautocare.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Firestonecompleteautocare.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Firestone Complete Auto Care and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Firestonecompleteautocare.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Firestone Complete Auto Care has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 8% of 622 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Firestone Complete Auto Care protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • If you purchased a website from Firestone Complete Auto Care that is currently for sale, and you did not receive what you paid for, you may be a victim of a scam. To try and get your money back, you can try contacting the seller, filing a dispute with the payment platform, or reporting the seller to the relevant authorities.
  • We conducted a search on social media and found several negative reviews related to Firestone Complete Auto Care. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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Firestone Complete Auto Care A/C

You recharged my system for $377. The whole system was broken. Needed Compresser,Condenser and other parts. You didn't even check it! Very easy to rip off a single woman!

Claimed loss: $377-

Desired outcome: I'm sure you will do nothing. The quality of your work sucks!

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Part 1: Went to firstone auto care in buckeye had maintenence done. Three days later took my car to have body work done. The body shop supplied a complimentary service, such as checking all fluid levels! I get a call and video showing no oil in my car as well as all fluid levels low! I call buckeye firestone and spoke to kaleb, informed him of the...

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The invoice I received when paying for my service at Firestone at 6944 W Chandler Blvd. Chandler, AZ 85226-3327 stated that the technician had replaced the front-right headlight bulb, which had burned out. When I discovered that the headlight was still not operational after paying for service, I took my 2016 Jeep Cherokee Overland to another technician at...

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Took truck to get tire sensors replaced and to do a general inspection just for fyi purposes. I received a call from mike stating the outside transmission cable needed to be replaced and he so happened to have the part there, so I gave him conscent to repair the cable. I pick the truck up drive about three minutes down the road the truck jumps into a...

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I arrived at store #784196 at my assigned appointment time of 10 am. After 10 minutes, I was checked in for my service- installing 4 new tires, using 2 new wheels and a four wheel alignment. I chose to wait as I was told to expect two hours for full completion. After 2 hours passed I inquired several times and was told I’m next to finish. Finally, four full...

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8:31 pm EDT
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I called on July 16, 2025, to make an appointment for my 2011 Lincoln MKX to purchase 4 tires, an oil change, rear wiper blade installation, and a state inspection. Prior 3 weeks ago, I called to get a price on 4 tires, and since I was going out of town, I would call back to make an appointment. I had purchased 4 tires a month ago, for my 2016 Lincoln MKZ...

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5:23 pm EDT
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On May 31, 2025 at 8:00 am, I went to my local Firestone Complete Auto Care for brakes and tires. I dropped off my car and returned when I received the call that my car was ready. When the services were being explained to me I was told that shocks were replaced. I did not authorize this service. My bill was $862.15! I contacted the manager and he said he...

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8:59 pm EDT
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I brought my car in on June 10, 2025, at 8:00 AM for services including alignment. Upon returning, the steering wheel was crooked, and the windshield washer fluid was empty. After taking the vehicle back, it was returned with the windshield washer line cut, causing fluid to squirt out the side. Additionally, I am now experiencing power steering leaks on the...

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2:32 pm EDT
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I went to a Firestone in 2401 S Western Amarillo Tx 79109-1521 to get a new set of tires for my car, have had nothing but trouble with the tires since they installed them, first thing got 65 miles on them before a tps sensor in a tire went out, called the place to see what they could do $286.00 to replace what a joke went to my home town tire service $59.00...

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3:43 pm EDT
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I purchase a car battery 5-3-2024 My battery died, and I came on public transportation, after contacting the store via phone to see it they had it in stock My car broke down on Wednesday 4-30-2025 I had to have my car towed My battery died, along with other parts On Tuesday 5-6-2025 I call Firestone and spoke to a young man, I explained the situation and...

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9:54 pm EDT
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Firestone in La Habra did an oil change on my 2013 Mercedes C250. Next morning there was a puddle of oil underneath the car. I had it towed to Mercedes dealer and they found drain plug washer missing and oil still dripping. They also found oil throughout the entire engine. Upon inspection found oil filter damaged and spraying out oil everywhere in the...

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12:45 pm EDT
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Took my car to Newport, KY Firestone on Carrothers Rd. They called me back and quoted me a price to fix the vehicle. They rattled off everything that would be done, including replacing fuel lines because they were rusty and would break. Later called and told me I needed new fuel lines and it would cost $600 more, after they had told me fuel lines were...

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4:05 pm EDT
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My engine light had come on last week and I had it diagnosed for FREE at Auto Zone along with the printouts of the results and the 2 solenoid parts I would need. When I showed up yesterday for my oil change, my engine light was off and I showed the Mgr. all the papers provided by Auto Zone. Even though my engine light was off, he said he can diagnose, never...

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6:10 pm EST
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It not for it for my brother in-law his name is Jomari Burton invoice no# 221050. The company install his own tire on 2020 Honda Civic they scratch two rims on the went back to complaint they said it not they fault I only want to fix it not to replace just bring to a rim shop to paint it that all. They fault no scratches was there before they are new rims

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11:01 am EST
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Sorry I have to make a complaint like this but just feel I have to. Yesterday January 8th around 11:30 am and was about 30 miles from home and my dashboard started dinging stating my tires are low, I see a firestone shop at 6480 Brockport Spencerport Rd and felt they could help me, they sell tires, I go in and the male behind the counter (sorry I don't have...

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1:49 am EST
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My name is Damaris Hampton, on November 5,2024. I took my Toyota RAV4 2016 for oil change and rotate the tires. At the same day when at home I notice that one of my tire Protector or decorative cap was gone. So, I when back ask for my cap which they have to order a new one. Few days after that I hear a noise. So I took my Toyota to another shop, pay high...

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8:50 am EST
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My name is Florence Allen and I can be reached by phone. I had a oil change on 1/1/2025 and the technician broke something on my car and it was hanging down. I went back to the store he said he fixed it but by the time I made it home it was not fixed. I went back the next morning for service and the technician took the broken piece off. I feel that...

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Overview of Firestone Complete Auto Care complaint handling

Firestone Complete Auto Care reviews first appeared on Complaints Board on Aug 5, 2006. The latest review Unauthorized vehicle concern was posted on Aug 31, 2025. The latest complaint Rear drum brake shoes adjuster and brake drum placement was resolved on Apr 23, 2023. Firestone Complete Auto Care has an average consumer rating of 1 stars from 647 reviews. Firestone Complete Auto Care has resolved 50 complaints.
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Firestone Complete Auto Care Category
Firestone Complete Auto Care is ranked 22 among 463 companies in the Auto Parts and Repair Stores category

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