Firestone Complete Auto Care Customer Service

Doing nothing would be this company's favorite pastime if they would have the energy for it.

Firestone Complete Auto Care Inc.

406 Gallatin Ave.
United States - 37206

Customer Support Phone Numbers

Mon7:00 AM - 9:00 PM
Tue7:00 AM - 9:00 PM
Wed7:00 AM - 9:00 PM
Thu7:00 AM - 9:00 PM
Fri7:00 AM - 9:00 PM
Sat7:00 AM - 5:00 PM
Sun7:00 AM - 5:00 PM

Firestone Complete Auto Care Complaints & Reviews

Firestone Complete Auto Care / fraud!!!

Oct 03, 2019

The Manager (Jarred) and the District Manger (of the Pickerington Oh Location on 1007 Refugee Rd, Pickerington, OH 43147) along with the CNFA Allowed and unauthorized user to fix their vehicle at this location on MY DOLLAR!!! I disputed these charges with the Firestone credit card... to my...

Firestone Complete Auto Care / damage to vehicle

Oct 01, 2019

Firestone Complete Auto CareOn September 20, 2019, my husband took his 2015 GMC Sierra 1500 SLT to Firestone Complete Auto Care on 2136 George Urban Blvd, Depew, NY [protected] for a standard wheel alignment. When he picked his truck up, he found damage to the passenger side door of his truck that had not been there...

Firestone Complete Auto Care / poor customer services and poor quality of services.

Sep 29, 2019

Request an oil change in June 2019. On Friday, September 27, request an appointment for another oil change because, the signal was announced oil change. When my car will be around 110, 000 miles, and the schedule for this oil change was for November 2019 with 113, 000 miles. The car was in...

Firestone Complete Auto Care / new tires

Sep 13, 2019

The service center continued to installed faulty new tires on my automobile. I requested that the regional manager call for a resolution and have been ignored for the last two weeks. It appears that there has to be an accident before action is taken. There is no quality control nor...

Firestone Complete Auto Care / store manager

Sep 04, 2019

Store manager Bill Hollinger was very rude. Vehicle was brought in for a warranty repair from another store. When I picked up the vehicle the check engine light was on. However, this light was not on prior to dropping it off for service. The manger made the accusation it was on prior...

Firestone Complete Auto Care / nys vehicle inspection

Sep 02, 2019

On Sept. 2, 2019, I went to this Firestone dealership to get a NYS vehicle inpection. It was 10:00 in the morning. Sat there for half an hour. Service manager comes out, tells me my 2008 Honda Pilot did not pass inspection. Reason given? His mechanics couldn't read the computer. Then he...

Firestone Complete Auto Care / Back break shoes replaced

Sep 01, 2019

I left my 93 vehical to have new back breaks placed on my vehical following a front end elinement did the week before. The cost for this simple project has blown into a cost that can only be referred to as remarkable. I left my 93 Ford Ranger at 7:00 am yesterday morning and was contacted...

Firestone Complete Auto Care / bad attitude

Aug 23, 2019

8/23/19 Employee name: Jesse Hello, First and foremost i would like to begin by saying that we are a long time customer and we have never been treated with such disrespect. On August 23rd i took in my truck for alignment and balance. I was told to find a rim because it was needed so i...

Firestone Complete Auto Care / customer service

Aug 20, 2019

Took 2014 Nissan Sentra to Firestone in my hometown of Spartanburg, Sc on Aug. 12th to have 4 new tires, oil change, etc. done prior to leaving for vacation on Aug.14th. Picked vehicle up on the 13th and upon waking at 5am on the 14th to leave for trip Conneaut, Ohio fd both front tire...

Firestone Complete Auto Care / oil change, lost keys

Aug 13, 2019

My husband, Nicholas Denton, dropped my 2009 Dodge Grand Caravan off at the Firestone on 2001 Huguenot Road, Richmond, VA 23235, this past Saturday, August 10, 2019, for a routine oil change. He was told at that time that it may not be ready until Sunday, August 11, 2019, we were okay with...

Firestone Complete Auto Care / alignment and tire mounting.

Jul 17, 2019

I went to this location to have tires I purchased new put on my truck back in February 2019. I was told my alignment was out of spec and needed new cambers to keep tires wearing evenly. I had Firestone order these camber kits and align truck twice that took 2 days. And now my tires that...

Firestone Complete Auto Care / technician damaged my engine

Jul 03, 2019

I had my 97 gmc suburban towed to the Firestone that I get all my vehicles serviced at. 2329 Center Point Parkway 35215. I told Jamie that the truck needs a heater hose connector and a battery. They never called me back. So when I called back they told me that they cranked my truck up...

Firestone Complete Auto Care / very dissatisfied with service

Jun 22, 2019

I am contacting you to file a complaint. I went to the Firestone 200 Crossraods BLVD location in San Antonio, TX 78201 today 6/22/19 at 11:35 am to have the battery and the drive belt on my Lexus replaced. I specifically told Derek that when you replace the battery you have to reset the...

Firestone Complete Auto Care / brake replacement

Jun 22, 2019

We had the brakes and rotors replaced at 7810 W 80th Ave, Arvada, CO 80005 on a GMC 4 wheel drive. On a trip to the mountains the brakes failed, overheated and began smoking. Even with a 12000 mile and 12 month warranty they refuse to replace them. Said they cannot prove anything is wrong...

Firestone Complete Auto Care / they cross threaded my lug nuts on two studs.

Jun 22, 2019

I had my tires rotated at the tallyville Delaware store. I tried to get my wheel off to check brakes. Two of the lugs nut threads were so messed up they would only come off half way. All of the other ones came off easy. Called them about it and they said they would charge me 140.00 to fix...

Firestone Complete Auto Care / repair/service

Jun 18, 2019

I have been using the firestone location listed above since I began driving this car in 2014. I have used this location for most repairs, maintenance and tire purchased, as well (totaling 24 service visits) for the last five years. I scheduled an appoint at the location for 8:00 am, on...

Firestone Complete Auto Care / appointment on 4/30/19 9am

Apr 30, 2019

Dropped my 2015 grand cherokee off at 1891 dewey ave, rochester ny. It was to have an alignment and tire rotation done. The store called me at noon to see if I wanted them to replace a headlight, I told them to go ahead. I called the store at 13:35 and asked if my jeep was done. I was told...

Firestone Complete Auto Care / repair not fixed right the first time/cadillac seville

Apr 22, 2019

A few months ago I was having trouble with my steering and it was making a loud noise so I took it to your shop on van buren and estrella parkway in goodyear. The tech there was very informative and let me know I needed to have several things fixed on my cadillac but the main concern wa...

Firestone Complete Auto Care / urgent matter “please assist have been trying to resolve”

Apr 15, 2019

Good Afternoon, This letter is out of concern for my grandchild Mia Jackson who has been unable to get a resolution to the problem one of your stores as created - located at: 608 Valley Hill Road SW Riverdale, GA 30274 Ph# [protected] [protected] My name is Ms. Butler an I have...

Firestone Complete Auto Care / control arms honda pilot $1275

Apr 15, 2019

I brought my car in Saturday April 13...i told the mechanic "Dell" of the grinding sound...he said you need two new cotrol arms...they put them in...i paid $1275 I drove out...the sound is still there..."Dell" told me "the sound is gone" isn't...tonight Monday April 15 i drive in...i see...

Firestone Complete Auto Care / poor workmanship and customer service

Apr 12, 2019

December 2018 I have been a client of this Firestone for over ten years at this location. I am outraged by the poor customer service that I have received in the past two visits. Based on this treatment I will find another place to take my automotive needs. In December 2018, I brought my vehicle...

Firestone Complete Auto Care / had to get an lug nut off tire

Apr 11, 2019

I went to one of your locations last Saturday, to see if they could get a lug nut off my tire that was on to tight. The guy stated it would be a couple hours I really didn't have the time because I had to get my daughter. So I asked my sister to get my daughter while getting my tire looked...

Firestone Complete Auto Care / improper service and replacements

Apr 10, 2019

I have visited your service center on Oct 7th and found that my car's engine was damaged and got it replaced with you. During the same visit I was informed about the damage in transmission system. So got both my engine and transmission system was replaced with a warranty of 1 year from...

Firestone Complete Auto Care / oil change

Apr 10, 2019

I visited your Morrow, GA store for a regular oil change, passing the local store in Forest Park, GA because they always seem to break my lug nuts on my 2008 Sonata. I arrived at the store @ 8:03am and was told that there were two (2) oil changes ahead of me. I brought in a coupon that wa...

Firestone Complete Auto Care / tires

Apr 08, 2019

Bought a new set of Firestone tires for my 06 Toyota Sienna last April. They are 65000 mile tires. It has been a year now and only 24000 miles and the tires are shot. They refused to plug one due to not enough thread and tried to sell me another set. Why would I buy another set of junk...

Firestone Complete Auto Care / general service issue

Mar 31, 2019

Last summer I was looking for tires and an alignment for a freightliner sprinter cargo van 3500 model. The front tires wore out prematurely due to an alignment issue. A made local inquiries, giving the year, make, model, etc details to each possible service company. Firestone told me that...

Firestone Complete Auto Care / service

Mar 17, 2019

I scheduled an appointment for 3/13/19 and I asked for my brakes to be checked, an alignment, a full vehicle inspection, oil change, etc. I was told my brakes just needed to be cleaned, I didn't need an alignment and that I needed a new rim. $1200 and my vehicle would be fixed. A week...

Firestone Complete Auto Care / overpricing labor and material

Mar 07, 2019

3/6/19 ball joint replacement 2003 chevy silverado, was charged $1, 400.00. $985.00 for three hours labor? Really? This invoice was financed with firestone, I knew they were ripping me off, from out of town here on business. Called two different mechanics from back home and they both told...

Firestone Complete Auto Care / Repair caused damage

Feb 16, 2019

Firestone Complete Auto CareI am writing to advise you of problems with a repair job you performed on my car, and to seek reimbursement and compensation. Your records will show that I have been a long-time customer of Firestone Encino Store # 015636 and, up to now, have been very satisfied with both how Firestone ha...

Firestone Complete Auto Care / Vehicle repair

Feb 13, 2019

Case #2340742 I have been taking my cars and trucks to Firestone for years, after recommended service, time to replace all belts and hoses, had the oil changed and tires rotated, purchased a life time alignment and balance service. I noticed my heater wasn't warming up, I took it back they...

Firestone Complete Auto Care / won't stand behind bad alternator they installed in my son's truck

Feb 08, 2019

My son had an alternator and battery replaced at this Firestone on September 28th. Less than 4 months later (Jan 17, 2019) the alternator had to be replaced again. The alternator installed by Firestone was defective. My son broke down in another town and had to get it replaced right away...

Firestone Complete Auto Care / a road side plan was purchased and additional cost were stated to get repairs performed. I consider this to be unethical and deceitful

Feb 03, 2019

Tires were purchased from the above-listed store and upon returning to have one repaired I was told it could not be done without possible additional cost. I express my displeasure not only because after paying for the insurance, but I was also asked to bring my vehicle back for the...

Firestone Complete Auto Care / property repairs/holes

Feb 03, 2019

I took my car to Firestone on Kansas Avenue in Kansas city, Ks today to get new tires. I realize my car is old (2006 Mazda), but I do my best to maintain it as I can. Yesterday was a nice weather day in KC, so I spent a few hours cleaning it out and washing it. I know that with our...

Firestone Complete Auto Care / service at listed location.

Jan 25, 2019

Firestone Complete Auto CareI am complaining about work done on my serpentine belt after you Northfield, New Jersey store on Tilton Road. This pertains to the constant replacement and dislodging of my serpentine belt. The first time my car had to be towed to that store was because the serpentine belt fell off when I...

Firestone Complete Auto Care / broken car parts

Jan 21, 2019

Firestone proformed an old change on my car in November 2018. I took my car to the mechanic on Monday 21, Jan 2019 because I was having engine trouble. Upon removing the engine cover we discovered that both clamps holding it down were broken. The last time the engine cover was removed wa...

Firestone Complete Auto Care / firestone wall township new jersey

Jan 04, 2019

Firestone Complete Auto CareI took my Chevy Suburban in for an oil change and a tire rotation on 10/23/18. I was given an estimate for $569 to remove and replace wheel bearings on my front right side. I declined to have Firestone do the repair. I then took my Suburban to the Seacoast Chevrolet dealer on 12/5/18 and...

Firestone Complete Auto Care / sloppy incompetent work while repairing cv axle on my vehicle

Dec 27, 2018

To whom it may concern, I am angry but mostly sad because I thought I was dealing with professionals at store # 650242 at 5925 albemarle charlotte nc. I thought I had found a place to take my car for service for the rest of my life. I have spent money at firestone for various service...

Firestone Complete Auto Care / alternator and belt

Dec 21, 2018

I called my regular toyota service center how much a replacement alternator would be after my "trusted" firestone said the noise my car made was from that. They said the oe part was $373. And the belt was $36. With their labor, they said it may be upward of $600 +. So I called firestone to...

Firestone Complete Auto Care / my ongoing nightmare with firestone.

Dec 03, 2018

Customer reviews on other sites: 1.5 out of 5 from 1.5 out of 5 from 2.5 out of 5 from 1 out of 5 from 1 out of 5 from Better Business Bureau (BBB) My complaint (below) Time line: 08/26: • Left Jeep Patriot in the...

Firestone Complete Auto Care / manager mike manfredi

Dec 03, 2018

I had a flat tire that needed repair, stopped in Firestone Complete Auto Care at 22 Dowling Village Blvd, N Smithfield, RI 02896 on Thursday, November 30 2018, and spoke with Jeff who said I would need to schedule an appointment and the first appointment he had which was Saturday December...