Firestone Complete Auto Care Logo

Firestone Complete Auto Care

Having problems with Firestone Complete Auto Care?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

Firestone Complete Auto Care Customer Service Contacts

406 Gallatin Ave.
Nashville, Massachusetts
United States - 37206
Mon7:00 AM - 9:00 PM
Tue7:00 AM - 9:00 PM
Wed7:00 AM - 9:00 PM
Thu7:00 AM - 9:00 PM
Fri7:00 AM - 9:00 PM
Sat7:00 AM - 5:00 PM
Sun7:00 AM - 5:00 PM

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Firestone Complete Auto Care Customer Service. Initial Firestone Complete Auto Care complaints should be directed to their team directly. You can find contact details for Firestone Complete Auto Care above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Firestone Complete Auto Care. Discuss the issues you have had with Firestone Complete Auto Care and work with their customer service team to find a resolution.

Firestone Complete Auto Care Complaints & Reviews

Firestone Complete Auto CareImproper grease application

Good afternoon,
I took my truck to firestone complete auto care in simi valley, CA on 1/2/2021. I asked for and received an oil change, alignment and rotation. I also asked that they grease my Axles using the zerks fittings on the Axles. Instead they chose to grease my aftermarket Upper Control Arms. The only problem is that they used the wrong grease and an improper method. You're supposed to use a silicone or lithium based grease with these polyurethane bushings but they cant tell me if they used a Marine lube or oil based because their guys all use different grease. They also did not loosen the through bolts on the Upper Control Arms which means that the excess pressure forced into the zerks fittings pushed on the already existing silicone based lube which in turn forced the bushings out of their housing and caused a deformation specifically caused them to bulge out. I know this because the manufacturer explicitly states this would happen even with a common grease gun. I'm contacting the manufacturer to get further details and perhaps a demonstration of this to show you. And I also know there was excessive pressure in the housing because the zerks fittings rejected some of the grease they put in which happens when you have excessive grease forced in. I have pictures as well. When I went back to Firestone they told me they would charge me to fix their mistake and that all they could do is loosen the zerks fitting and pressure wash out the lube they put in, but the damage is already done. The bushings are deformed and an oil based lube will eat the polyurethane bushings causing a decrease in elasticity and durability. I have extra bushings from the manufacturer. All I ask is that the grease they used be cleaned out and the new bushings be put on with grease I can provide. I feel this is only fair given the complete disregard for my initial request and the disregard for knowing the proper way to grease this particular equipment without even asking. Also my axles were never even greased. I've been a loyal customer and have come to you guys for all my service needs for both of my vehicles. Please dont ruin that by hanging me out to dry for something your technicians messed up and now fight back to even fix their mistake which would take them a total of an hour and come at no extra cost to you. Thank you for reading this please get back to me as soon as possible.

Improper grease application
Improper grease application
Improper grease application
Improper grease application

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Firestone Complete Auto CareService and timeline

    I am a retired senior.. I had called firestone in rogers, ar.. I asked them how long it would take to balance and rotate my tires.. Was told and hour.. They are located in an area where I could walk to shopping.. So told them an hour was not a problem.. Two and a half hours later.. I finally got my vehicle..
    I am disgusted.. And I will never go there again

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      Dec 15, 2020

      Firestone Tire and Auto — Oil change error cost me my engine

      Firestone's motto: Our purpose: To be the most trusted provider of automotive care in every...

      Dec 03, 2020

      Firestone Complete Auto Care — Damage caused by firestone technician

      On Nov 19 I took my Ford F150 to Firestone Auto Care in Lagrange, Ga. for a service engine warning light...

      Nov 27, 2020

      Firestone — Labor and cost of parts

      Dear sir: I talk to the manager on wednesday on the 25 about my engine light was on I need it fixed, I...

      We are here to help

      • 16 years' experience in successful complaint resolution
      • Each complaint is handled individually by highly qualified experts
      • Honest and unbiased reviews
      • Last but not least, all our services are absolutely free
      Nov 25, 2020

      Firestone Complete Auto Care — Service at firestone store oklahoma city

      I am having problems with my car overheating. I took car to Firestone store in Oklahoma City. It has been a...

      Nov 23, 2020

      Firestone Complete Auto Care — Muffler work

      I brought my car in for exhaust and muffler work, paid $650 and the car was not repaired properly!!! My...

      Nov 20, 2020

      Firestone Complete Auto Care — Not following required wa state mask requirements

      I went to the Renton, WA Firestone (421 Union Ave NE, 98059) today, 11/20/20, for an alignment. After getting...

      Nov 16, 2020

      Firestone Complete Auto Care — Customer service

      First of all, I went to Firestone Complete Auto Care at 1435 Jacksonian Plaza in Jackson, MS on Friday...

      Oct 25, 2020

      Firestone Complete Auto Care — Manager lied, I lost so much.

      March 22 . 2019, a yearly inspection fee resulted in losing my car, spending hundreds in rentals, a citation...

      Oct 10, 2020

      Firestone Complete Auto Care — Manager lied

      3? 22/2019: took car in for yearly inspection. I was an easy target, a widow elderly with no family left...

      Oct 06, 2020

      Firestone Complete Auto Care — Poor brakes installment

      Good afternoon, My name is Beverly Tripline. My compliant is this year I had purchased brand new back brake...

      Sep 21, 2020

      Firestone Complete Auto Care — Incompetency is home here!

      Booked Lifetime Alignment at Firestone Braintree shop for noon today specifying I'd wait by the shop...

      Sep 14, 2020

      Firestone Complete Auto Care — Brake service

      I am disgusted about getting in my car to go to work this morning when I discovered I had no brakes my brake...

      Firestone Complete Auto CareBroken bolt

      Had oil change few weeks ago. 2 days ago I noticed my car leaking. Brought in yesterday to see about the leak. And was told to replace pan and get 2 filters. I had to leave car overnight and today before picking up car they tell me my engine is damaged and bolt is broken laying in pan. They charged me and now I have to pay more at dealership for damage to bolt, engine. Car not drivable. I had to take my car to hyundai so they can take apart and fix/ repair.

      Broken bolt
      Broken bolt
      Broken bolt
      Broken bolt

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        Aug 31, 2020

        Firestone Complete Auto Care — Manager lied, I lost my car

        March 22, 2019: Took car in for annual inspection, 105 Eastchester Drive High Point NC 27262. Said all 4...

        Aug 26, 2020

        Firestone Complete Auto Care — Damage to vehicle and poor customer service

        Hello, I'm writing to express my concerns with your store in Goodyear AZ and hopefully find some...

        Jul 08, 2020

        Firestone Complete Auto Care — Brake work - Firestone Hillside IL

        I depend on Firestone to keep my car running smoothly. However I have been let down in a sense. I had brake...

        Hillside
        Jun 30, 2020

        Firestone Complete Auto Care — Repairs are never done right the 1st time. I've had to bring my car back for the same reasons way to many times. Never reliable.

        I purchased my 2013 Honda civic in Nov 2018 it had 107, 000 miles on it. And when they find something that i...

        May 16, 2020

        Firestone Complete Auto Care — Damaged wheels after taking 5 hrs to patch tires.

        Since I brought my tires from firestone I take my car there to maintain the tires. I frequent store #008133...

        IN THE NEWS

        Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
        If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
        One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
        A consumer site aimed at exposing unethical companies and business practices.
        ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
        You'll definitely get some directions on how customer service can best solve your problem.
        Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.