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1.0 26 Reviews

How responsive is BuyMyTrip's customer service?

0 Resolved
10 Unresolved
Absolutely frustrating 🫠
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BuyMyTrip travelers reviews and complaints 26

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9:16 pm EDT
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BuyMyTrip Overpromised with no delivery of tickets

Purchased two airline tickets and received an email confirmation that I would receive them in 24 hours. 28 hours later I received an email that my credit card was denied. I called my bank and contacted Visa and neither one showed anything being denied. So I contacted Buymytrip and they would not rerun my card, told me to just go to their website and do it myself. Well I told the representative that the price had gone up today, but he didn't seem to care. I would not recommend anyone use this site. They may appear cheaper, but in the end - they don't deliver as promised. POOR CUSTOMER SERVICE!

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3:27 pm EST
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BuyMyTrip Scammers and unethical practices. Stay away from BuyMyTrip!

All the current reviews do not exaggerate. Worst experience I've ever had buying a plane ticket (I bought the tickets since they were referred through Google Flights without first reading other customer reviews which was my error - And shame on Google for referring them).

Here goes….I noticed that the transaction did not show up on my credit card a week after I purchased the plane tickets from BuyMyTrip so I called them. The agent informed me that my flight was canceled due to the amount being reversed by my bank (which was incorrect) and I had to purchase new tickets online again and absorb whatever difference.

I told them this was absurd as I have a Visa eligible in any country and there is no transaction amount limit locks that would reverse a transaction. The latest update I received from the bank was an automated message stating the transaction went through and I also received an email from BuyMyTrip that my flight was confirmed including E-Tickets.

I gave BuyMyTrip the benefit of doubt and called my bank to speak with the fraud/security department and they informed me that the transaction made it through with no fraudulent blocks but the vendor (BuyMyTrip) "reversed" it two hours after the transaction was made.

The bank security team suspects that since my credit card was from a smaller Canadian Bank (Laurentian Bank), the vendor did not recognize the name and reversed the transaction. Whether it was reversed manually or automatically by BuyMyTrip; the bank did not know.

I called BuyMyTrip back to see if we could salvage this situation and was transferred to the manager I was previously talking to that told me to call my bank but like a broken record, she kept insisting it was my bank that reversed the transaction resulting in them canceling my plane tickets. Her statement was incorrect as my bank cybersecurity /fraud detection team said otherwise.

It was very upsetting that BuyMyTrip refused to take accountability for their system not recognizing my bank and canceling my plane tickets without any notice. By fluke as I was going through my personal finances, I had to randomly call them to find out that they canceled my plane tickets. Thankfully I was able to find out on my own a week before my flight rather than go through this nightmare during check-in at the airport.

All in all, BuyMyTrip is a pure scam with ZERO customer support and empathy and their employees take ZERO accountability for their errors such as:

1) Reversing the transaction resulting in my plane tickets being canceled

2) Not notifying me that my plane tickets were canceled.

3) Having ZERO solutions to salvage the situation caused by their own system error.

4) Refusing to provide solutions when the root cause of the issue was identified.

Their blanket refusal to support a potentially paying customer is mind-boggling. DO NOT EVER BOOK THROUGH THIS SITE.

Disgusting experience, company, work ethics, work culture and all around nightmarish experience. Purely horrendous. In the end, I found plane tickets for about the same price using skyscanner with zero hassle or complications. STAY AWAY FROM BUYMYTRIP!

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8:44 am EST
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BuyMyTrip Do not use this company!

The name was wrong on one of my tickets, and they would not change it even though I contacted them a month ahead of time. I ended up making it to Asia with the wrong name on my ticket, but the airline demanded that I get it fixed before my return flight. BuyMyTrip again would not change the name, and I ended up spending hours getting it fixed myself while I was in a foreign country, without proper phone access. It was awful

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Is BuyMyTrip legit?

Our verdict: BuyMyTrip's legitimacy, as determined by Complaints Board, strikes a balance between trust and caution. This nuanced position suggests that while BuyMyTrip may operate with some level of legitimacy, users are strongly advised to undertake their own verification processes, reinforcing the call for a cautious but informed interaction.

BuyMyTrip earns 58% level of Trustworthiness

Average Trust Update: BuyMyTrip assessed by Complaints board with 58% credibility. Caution advised for personal and financial details.

Buymytrip.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Buymytrip.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Buymytrip.com you are considering visiting, which is associated with BuyMyTrip, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

  • There was some difficulty in evaluating or examining the information or data present on the buymytrip.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • BuyMyTrip protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to BuyMyTrip. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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6:30 am EDT
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BuyMyTrip Treat employees as slaves

When I started working with buymytrip as sells agent by the name of molly smith I given my best to company I sold many tickets to customer but this company treat employees as we are slaves they do not give salary and eat incentives. Deepak is the name of owner and mehga who hired people for this company are fraud, these people play with employees mental health, I was waiting for my salary but since I never received it. And I want to make people wear that please do not buy trip from this company and do not work they are fraud people.

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3:04 pm EDT
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BuyMyTrip scam!

I booked a flight with buymytrip and when i completed the purchase, it took me straight to the opening page of the website. I didn't get a confirmation number, receipt or email. so I waited a bit and called them asking if my flight was booked, they said it was and gave me a "confirmation number" (that didn't work on the website) and said i should get an email in a bit. I waited an hour, and nothing. I waited another hour and nothing. I called a third time to cancel bc I was feeling uneasy about the situation, and asked for a confirmation email regarding my cancellation of the flight and they said they would. It's the next day and i still haven't received anything! They are NOT a real booking site, they are scammers. i immediately cancelled my credit card bc Im sure they were trying commit fraud.

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1:25 pm EDT

BuyMyTrip falsely said booking was complete

I finished a booking, which ended in "Congratulations! Your booking is done". I thought everything was fine, but they failed to confirm the e-ticket with the carrier. The customer service number on their booking confirmation didn't even pick up. The number at their website worked, bu they unapologetically said that the booking wasn't complete (even though the "booking was done" according to my reservation). They said that getting my desired flight would cost $100 than originally agreed upon price. Classic bait and switch.

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2:43 pm EDT
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BuyMyTrip BuyMyTrip Review: Unreliable and Deceptive Booking Practices

I gotta say, I'm not impressed with BuyMyTrip. I mean, I know buying tickets online can be a bit of a gamble, but this was just ridiculous. We found what we thought were some pretty good deals on their website, so we went ahead and booked our tickets. But then we got a call from some company called "essential by nature" saying that we needed to pay an extra thousand bucks per ticket or they couldn't book our trip. What the heck? We argued with the sales guy for a while, but he just kept changing the dates and prices on us. Eventually, they just cancelled our tickets altogether. Luckily, we still have a few months before our trip, but I can't imagine how stressful this would be for someone who needed to book last minute. Honestly, I wouldn't recommend BuyMyTrip to anyone.

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1:21 pm EDT
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BuyMyTrip BuyMyTrip Review: Terrible Customer Service and False Advertising

I was looking for a cheap flight and stumbled upon BuyMyTrip through Skyscanner. They had the lowest price displayed, so I decided to give them a try. However, I encountered a lot of errors during the checkout process. I was frustrated and decided to call their customer service for help.

The person who answered the phone was an East Indian man who spoke with a heavy accent. He was not very helpful and seemed to be in a hurry to get off the phone. He told me to clear my cache, which I did, but it didn't solve the problem. He was very rude and even started yelling at me. I was taken aback by his behavior and felt disrespected.

Even if I was able to book the flight, I wouldn't have done it because of the terrible customer service. I decided to check their website directly, and to my surprise, the flight was $80 more expensive than what was shown on Skyscanner. I felt cheated and scammed.

I would advise anyone to avoid BuyMyTrip at all costs. They are not trustworthy and have terrible customer service. I ended up booking my flight on Flight Hub without any problems. Save yourself the headache and go somewhere else.

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1:13 pm EDT
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BuyMyTrip BuyMyTrip Review: Bait and Switch Tactics, Grammatical Errors, and Unreliable Service

I recently tried out BuyMyTrip (buymytrip.com) to book a flight and I have to say, it seemed pretty legit at first. But then, I got a confirmation email that was full of grammatical errors and it made me a bit skeptical. The email said that I would receive an e-ticket separately, but that never happened. Instead, I got another email later on that said the airline couldn't offer the price I had booked and that I needed to pay a higher price. This email was even worse than the first one, with tons of errors and even an address that didn't make sense - a Calgary address with an Ontario postal code that had too many digits.

Honestly, I'm not sure how this company is still operating legally. The only way they seem to get away with it is by not actually charging you until you fall for their bait and switch tactics. It's pretty frustrating and I wouldn't recommend using BuyMyTrip if you can avoid it.

In fact, I ended up booking the exact same itinerary with booking.com the following day and had no problems getting the same price from the day before. So, if you're looking for a reliable booking site, I'd suggest going with a more reputable option.

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BuyMyTrip Buyer Beware: My Experience with Buymytrip.com

I recently decided to book a trip using the online site buymytrip.com. I found the website to be easy to navigate and was able to quickly find the flight I wanted. I proceeded to payment and was pleased to receive an email confirming that my plane ticket would be issued shortly.

However, my excitement was short-lived when, just one hour later, I received a message from buymytrip.com informing me that my ticket would cost an additional $200 for the same flight because there were no more seats available on the plane. I was taken aback by this sudden increase in price and felt that it was unfair to charge me more for the same flight.

Despite their insistence, I refused to pay the supplement. To my surprise, they "suddenly" found another seat on the same plane for only an additional $100. I was skeptical of this sudden change and felt that it was a ploy to get me to pay more money. I again refused to pay and ultimately decided to cancel my reservation altogether.

Feeling frustrated and disappointed, I decided to look for another online booking site. To my surprise, I found the exact same flight on another site with seats available! This experience left me feeling that buymytrip.com engages in unfair business practices and artificially overcharges their customers.

Overall, I would caution anyone considering using buymytrip.com to be wary of sudden price increases and to double-check that there are no other options available before booking with them.

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BuyMyTrip Terrible Experience with BuyMyTrip: Unprofessional Customer Service and Scam Tactics

I recently had a terrible experience with BuyMyTrip. At first, I was excited to receive an email confirming my booking, but my excitement quickly turned into frustration when I received another email the next day saying that the price had gone up by a whopping $100-$200 dollars. I was shocked and confused, but I didn't see the email right away because it ended up in my junk mail.

Months went by, and just before my flight, I realized that my ticket was never actually booked. I was devastated and immediately called BuyMyTrip to sort things out. However, the customer service representative I spoke to was incredibly rude and unhelpful. They kept interrupting me and even yelled at me, saying that I should have answered their email sooner or called back sooner.

I couldn't believe how unprofessional they were. They refused to take any responsibility for their mistake and instead blamed me for not responding to their email in a timely manner. It was clear to me that they were a total scam, and I was left feeling frustrated and disappointed.

To make matters worse, they are now telling me that the same flight I was trying to book is now $7000, even though I found it on Google for only $3000. This means that I am losing out on a thousand dollars because of their mistake.

Overall, I would not recommend BuyMyTrip to anyone. Their customer service is terrible, and they don't seem to care about their customers at all. If you're looking for a reliable and trustworthy travel booking website, I suggest looking elsewhere.

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BuyMyTrip Nightmare Travel Agency: Incorrect Name on Ticket and No Customer Service

This travel agency is absolutely terrible! I recently purchased an international flight through them, but the agent entered my name incorrectly. When I asked them to fix it, they didn't even try to do anything about it. Instead, they told me to just go to the airport earlier, at least 4 hours ahead of departure. Can you believe that? They knew that this mistake would cause issues, but they didn't care. They just told me to deal with it.

I decided to check with my airline to see if the name mistake would be a problem. The airline told me that if the name was wrong, I definitely wouldn't be able to board the plane. They also said that 3 hours before departure was plenty of time to arrive at the airport.

Over the course of two weeks, I called and emailed the agency over 20 times to try to get the mistake fixed. But the agent never did anything about it. In fact, they even hung up on me a few times. This agency is completely ridiculous and not at all responsible. I would never do business with them again. They are a complete nightmare!

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BuyMyTrip BuyMyTrip Review: Sketchy Website with Useless Confirmation and Poor Customer Service

This website, BuyMyTrip, is a bit sketchy if you ask me. I tried to book a flight and they sent me a confirmation email, but it didn't guarantee the price or fees. I ended up paying a thousand bucks and didn't even have any travel documents to show for it. The confirmation they sent out was basically useless.

I tried calling their "24/7 customer care" numbers, but all I got was a voicemail box that wouldn't let me record a message. What kind of customer service is that? And if you read their terms & conditions, they can change the prices and fees without any notice or liability to the user. That's not very reassuring.

They also claim to have "Zero Change or Cancel Fee," but in small print they say that there's an administrative charge and airline cancellation charges. That's pretty sneaky if you ask me.

Overall, I wouldn't recommend using BuyMyTrip. It seems like they're just trying to take your money without actually providing any real service.

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BuyMyTrip BuyMyTrip Review: Beware of Sketchy Practices and Pushy Representatives

I'm really happy that I took the time to read the reviews before booking my flight with BuyMyTrip. It really helped me prepare for the call I received just two hours after making my reservation. The representative on the phone tried to tell me that there were no more seats available on the flight I had booked, but that I could upgrade to a better section of the plane for an extra $50 per person. I had a bad feeling about this and started to feel like something was not right.

I kept repeating "no thank you, please cancel my reservation" over and over again, but the representative just wouldn't listen. They kept insisting that they could keep me on the flight for the original price I paid. I was getting really frustrated at this point and just wanted to cancel my reservation. The representative even asked me why I was being so difficult and unwilling to work with them.

I told them that their behavior was extremely sketchy and that I had read some really bad reviews about them online. I just didn't feel comfortable continuing with my reservation. The representative was really combative and didn't want to cancel my reservation, but I stood my ground and threatened to get my bank involved if they charged my card.

If you've already booked with BuyMyTrip, make sure you call them and don't give up when they make it hard for you. It's really important to be persistent and not let them bully you into something you're not comfortable with. Save yourself the headache and make sure you read the reviews before booking with them.

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BuyMyTrip BuyMyTrip Review: Scam Alert! Don't Trust This Company for Your Travel Needs

I had a really bad experience with BuyMyTrip. I received an email from them about my booking reference number and PNR. They said that the airline was unable to confirm my booking for the original fare of 1,833.63 CAD and that the fare had increased by 1852.73 CAD. I was really upset about this and wanted to report them to my credit card company.

When I called them, I spoke to a lady named Lisa who got really angry with me. She told me that they were based in Alberta but had an Ontario address. I found out that they were all Indians working in a call centre in India and that they were scamming everyone. I was really disappointed and wanted to warn others about this.

If you want to know more about my experience, you can DM me. I think that this company should be reported and taken out of Google Flights search. They are fraud and should not be trusted.

The email that I received from them was really confusing and I didn't understand what they were trying to say. They offered me a new fare of 4986.36 CAD, which was really expensive. I didn't agree to this and I think that they were trying to scam me.

Overall, I would not recommend BuyMyTrip to anyone. They are not trustworthy and their customer service is terrible. If you want to book a flight, I would suggest using a different company that is more reliable.

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BuyMyTrip BuyMyTrip Review: Unprofessional and Unreliable Airline Booking Service

I am absolutely flabbergasted by the state of the airline industry these days. If I could give BuyMyTrip a big fat zero, I would do it in a heartbeat.

My girlfriend and I were planning a trip overseas. I had to use my work travel agent for my business trip, but my girlfriend found flights on BuyMyTrip for when she would join me a week later. The flights were already pretty expensive, but we decided to go ahead with the purchase since it was still $150 cheaper than any other option we could find.

After my girlfriend received her order confirmation, I contacted my business travel agent to confirm my flights. But just an hour later, BuyMyTrip contacted my girlfriend saying that the flights were oversold and that she needed to pay an extra $500 to secure her seat. I ended up having to talk to the man on the phone, and let me tell you, he was not a pleasant person to deal with. He was rude, aggressive, and threatened to cancel the flight altogether. I argued with him for what felt like ages, but unfortunately, we were already committed to our flights, so we had no choice but to pay the extra fee. In the end, he "did us a favor" and only charged us an extra $400.

I cannot stress this enough: DO NOT USE BUYMYTRIP. They are completely unprofessional and I'm not even sure if what they did is legal. After all, the order confirmation my girlfriend received clearly stated the price we had agreed to pay. I'm going to contact the BBB to see if they can help, but I'm just hoping that my girlfriend will be able to make her flight.

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BuyMyTrip Buyer Beware: Buymytrip.com is a Scam - My Experience

I gotta say, don't even bother with Buymytrip.com. They ain't trustworthy at all. I bought a ticket from them and when I got to the airport, turns out the ticket wasn't even confirmed! I had to fork over more cash just to get on my flight. These guys are straight up crooks. Don't make the same mistake I did and avoid this site like the plague.

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BuyMyTrip Poor Customer Service and Unhelpful Staff at BuyMyTrip

I gotta say, my experience with BuyMyTrip was not great. The customer service was pretty rude and unhelpful. I called them up once to try and get some help with my reservation, but the guy on the other end was just plain rude. I mean, come on, I'm just trying to get some help here. But nope, he didn't seem to care at all.

So I figured I'd give them another shot and called back again. But this time, there was no answer. I mean, seriously? What kind of customer service is that? If you can't even answer the phone, how are you supposed to help me with my reservation?

Honestly, I wouldn't recommend BuyMyTrip to anyone. There are plenty of other travel sites out there that actually care about their customers and want to help them out. I'm pretty ashamed of myself for booking through them in the first place. Lesson learned the hard way, I guess.

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BuyMyTrip BuyMyTrip Review: Scammers or Savings? My Experience with Booking Flights

I tried to book some tickets for me and my friends on BuyMyTrip, hoping to save some money. The website seemed easy to use and the prices were good, so I went ahead and booked the tickets. I received a confirmation number and was feeling pretty good about my purchase.

But then, a few hours later, I got a call from BuyMyTrip. They told me that the fare I had booked was sold out and that I would need to pay $650 more per person to get the tickets. I was shocked and angry. I had already made plans with my friends and we were counting on these tickets.

I decided to book the tickets directly with the airline instead. It was more expensive, but at least I knew I wouldn't be scammed again. I received my tickets immediately and had no issues with the booking process.

Overall, I would not recommend BuyMyTrip. They seem like scammers who will try to trick you into paying more money. It's better to book your tickets directly with the airline to avoid any issues.

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BuyMyTrip BuyMyTrip Review: Horrible Customer Service and Unreliable Booking Confirmation

Yesterday, I decided to book an international flight for April 21, 2023. I found BuyMyTrip (buymytrip.com) and made my booking with the ID 7LQT31YH. I received an email confirming my booking, which made me feel relieved and excited for my upcoming trip.

However, after waiting for half a day, I still hadn't received my ticket number. I started to feel worried and decided to call the Canadian 647 number provided by BuyMyTrip. To my surprise, they told me that the prices had increased and they couldn't honor my booking anymore. I was shocked and confused. Why did they confirm my booking if they couldn't honor it?

I was disappointed with the customer service I received from BuyMyTrip. They didn't offer any solutions or alternatives to my problem. I felt like they didn't care about my experience as a customer.

Overall, my experience with BuyMyTrip was not a good one. I wouldn't recommend them to anyone looking to book a flight. Their customer service was horrible and they didn't honor my booking, even though they confirmed it. It was a waste of my time and money.

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