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Giant Eagle review: Survey to receive perks 14

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Author of the review
11:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Review updated:

I found out that gianteagle listens unavailable to receive fuel perks. At the bottom of my receipt today was directed to survey3.medallia.com/se to provide feedback to receive fuel perks. Unfortunately I was unable to access site to receive fuelperks! I am very disappointed as I do count on being able to get extra fuel perks as I spend alot of money on groceries and gas! Unfortunately if can't get these extra perks I may have to start shopping elsewhere and getting gas elsewhere.

14 comments
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Michelle Childs
, US
Oct 30, 2023 7:31 pm EDT
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the correct wesite to do giant eagle survey is :survey3.medallia.com/ge

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Heather Mueller
, US
Oct 24, 2023 10:28 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am unable to access the website

Survey3.medallia.com/gg

No page information is available.

I too rely on these perks for gasoline and groceries. Giant Eagle’s groceries are overpriced. Everything is overpriced! How are people supposed to save $$ these days? 10 perks? And can’t even get the 10 perks!

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bornecake
Monroeville, US
Aug 23, 2023 8:39 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

What is going on? At the bottom of my Giant Eagle receipt, it says one can get fuel perks if a survey was filled out... I went on the website, and it is almost impossible to locate. When it is located, it's another survey.

site. It's frustrating and seemingly unethical that customers are misled. Plus, you only have five (5) days to complete the survey. Many customers I spoke with prefer the other Fuel Perk rewards...where it said.

"Giant Eagle listens" This new reward perks are another matter, unlike the original Fuel Perks customers were granted ten (10) perks. Almost sounds like false advertising or misleading advertising towards customers!

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Lawsway
Valley City, OH 44280, USA, US
Aug 12, 2023 5:31 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

August 12, 2023, going to the website at the bottom of my receipt and it tells me that this survey is no longer available. Garbage, why do you think people are shopping at Giant Eagle, fuel perks and $$$ off of groceries. Don't advertise what you can't deliver!

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Patricia Bizich
, US
Jul 29, 2023 7:21 pm EDT

Not giving the bonus points for survey>>>>>>>>> new site is garbage

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Jene J.
north canton, US
Jul 24, 2023 2:54 pm EDT

same problem here too but i did get thru that survey... 1 time,, it wont let me in all now and I agree with all of ya,, I USED to get those perks whereever I could find them,, Im guessin they have figured out that people like the perks and GE is losing the big green monster MONEY !

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Jene J.
north canton, US
Jul 24, 2023 3:01 pm EDT
Replying to comment of Jene J.

i am adding to my previous comment because i went back to my receipt and SCANNED the barcode or whatever you call that square box on the receipt, and i got right into the survey board,, not sure if it was a coincidence or not but try it,, it worked for me GOOD LUCK GANG !

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Denise Ceschini, Patton, PA
Patton, US
Jul 20, 2023 3:37 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I too have tried to access the customer survey at the bottom of my Giant Eagle receipt for the past month ( today, July 20, 2023 was the latest). There is no way to get the survey using the website provided on the receipt. So frustrating! Why doesn't Giant Eagle just do away with the perks program instead of making their customers pursue this exercise in futility? It would seem they are avoiding giving the 10 extra perks.

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Christina Mallardi Smith
, US
Jul 20, 2023 2:54 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I could not access the site at the bottom of my Giant Eagle receipt to survey for perks. What's up with that?

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Sanna Pennix
, US
Jul 16, 2023 11:51 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

The same thing just happened to me! I cannot access the website! I hate Giant Eagle!

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Pat K Jansma
Strongsville, US
Jul 14, 2023 10:10 am EDT

I have called customer care center after each visit to giant eagle. I have reached out to them because i am unable to access the survey which gives me perks! i still cannot get to the link and have not received any satisfaction from my phone calls! this transfer from giant eagle listens is not working! please remedy this as soon as possible and please give me my perks. Thank you!

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Brian R Phillips
Irwin, US
Jul 11, 2023 2:42 pm EDT

Same thing happened to me so I intend to complain to GE & see what happens? The program has saved me $ on gas so I'm sure its a glitch or maybe Lil Joey Biden is involved in the perks program?

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Steelers126
Pickerington, US
Jul 02, 2023 1:43 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

At the end of the link you included it should be /ge not /be. I did the survey on Thursday but still have not received the points

Here is the correct link.

https://survey3.medallia.com/ge

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G.e.Szala
Pittsburgh, US
Jan 10, 2024 2:23 pm EST

Yes helpful..even my phone calls they listen, but action is not taken..why..