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Zaxby's Customer Care Service

Zaxby’s Franchising LLC

1040 Founders Blvd.
United States - 30606

Customer Support Phone Numbers

+1 706 754 1302 5 2

Zaxby's Complaints & Reviews

Zaxby's / service

Nozaxsauce on Oct 22, 2017
I don't eat fast food often, but when I do it is often Zaxby's, but lately every other time I ask for an extra Zax Sauce I have been charged for it, but not given it. If you're not going to put the sauce in the bag then please don't charge for it. Once or twice I understand but it'...

Zaxby's / food service

teeav on Oct 22, 2017
On October 21, 2017 after the fair my family and I went to Zaxby's to grab food. I got 5 Chicken Finger Meal. I waited the minimum of 15-20 minutes to receive my food. Once I got my food I was highly disappointed. My chicken fingers was most definitely not chicken fingers. The food was so...

Zaxby's / text club

Benjamin Breakdown on Oct 16, 2017
I signed up for the email/text club and it stated i would receive a free meal for signing up and i would get a free nibbler on my birthday. I signed up for this months ago and have not received either one. I have been waiting for this and looking forward to it to no avail. I would really...

Zaxby's / employee

VictoriaSte25 on Oct 13, 2017
Stopped at Zaxbys in Moody, Alabama and after I ordered and got to the window, employee Jazmyn told her coworkers “oh hell no im not giving her these fries, I’ll be damned if I give her these fries, she’s racist.” I am not racist. I don’t appreciate her disgusting attitude and something needs to...

Zaxby's / poor customer service

AFrancisco01 on Oct 12, 2017
On Oct 12 @ 1:35pm I arrived waiting in the Drive thru line. I saw that the line ahead of me was moving. Then it stopped. I was waiting for 12 minutes in same spot. Finally @ 1:47 I call the establishment asking if there is an issue inside. She asked me why I told her I was waiting in...

Zaxby's / military discount

PD2 on Oct 3, 2017
Oct 3 2017 at 7:26pm chk 4260 zaxby's is a great restaurant, however I asked for my military discount druing purchasing at the drive-through. The original server that took my order over the intercom was not at the window. Even though the order was complete I didn't get my discount. I...

Zaxby's / poor customer service

Wendy twboykin on Sep 22, 2017
September 22, 2017, Visited Zaxby's 6707 Commonwealth Ave, Jax, FL 32254, Client 153, Jill C at 7:21 PM. After waiting in the drive thru line for over 20 minutes to place an order, upon arriving at the window the associate did not greet me at all. She handed my food thru the window and...

Zaxby's / food, and consumer services.

Jayreid on Sep 10, 2017
First their was no napkins along with my meal. Second I order a Coke with my food, and received a diet Coke. Third I order a 4 finger piece chicken plate. The chicken was not warm, but Cold!! The fries were soft, and not fresh. The was very unsatisfying for the establishment that i...

Zaxby's / service

Kvfoster on Sep 9, 2017
Location- 8334 Ikea Blvd Charlotte NC 28262 Workers are absolutely very rude. Eye rolling when ordering and from another employee at the drink section while I was trying to get a lid for my drink. Employee sitting down to clean tables and remaining there even when there was a high volume of...

Zaxby's / zaxby's north myrtle beach

Watson23 on Aug 28, 2017
North Myrtle Beach, 3820 Highway 17 South. I and my wife visited this N.M. Beach Zaxbys location on August 23, 2017. After approaching the cash register to place our order, a black female by the name of Terria was working the register. Ms. Terria then looked over at my wife and started...

Zaxby's / nothing at all

Leila Ross on Aug 12, 2017
I stopped by Zaxbys location on Apalachee Parkway and went in the drive thru and the two young ladies named Kashayla and Mylesha who took and provided me with my order were so informative about the menu and she sounded like they were excited to be at work unlike other restaurants that I’ve...

Zaxby's / piece of salad maker in my salad

Patsy Litchford on Aug 11, 2017
I have sent several messages to you concerning this and nothing has been resolved, the manager offered me a fee meal which I do not consider much. So I expect to hear from you with an offer. Patsy litchford, 112 paradise drive hendersonville, tn. 37075 this is all if ever get from you...

Zaxby's / customer service

need salad on Aug 11, 2017
The customer service line is a joke. Was on hold for over 40 minutes and no answer. What does customer service mean t Zaxby's? Leaving people on hold. I listened to the same songs being played 4 to 5 times each. This was Sunday, August 6th. When are you bringing back the sensation salad?...

Zaxby's / texas toast

blessed2 on Aug 9, 2017
Was at one of your stores, not my usual store that I go to, but anyway I love your Cobb Salad & especially the Texas toast, sometimes I order extra Texas Toast, but on August 8th 2017, when we arrived back home to eat our Salads the bread was old, hard and dry tasting you couldn't even...

Zaxby's / big zax snack meal 5.99 deal issue

Lauren Cravens on Aug 9, 2017
8/9/2017 incident date, 850-879-2354 is my phone number. You currently have a deal for $5.99 for a Big Zax Snack Meal. I have always gotten my meal dipped in wimpy with no issues and no upcharge. Today when I asked for this I was told I could not get it under the $5.99 deal, that they...

Zaxby's / service / coupons

Elliotts on Aug 7, 2017
I received a coupon in the mail. The coupon had in writing that I could pick the meal I wanted. #45 Josh W stated I could only receive a sandwich. So I did not receive a meal. I received a partial sandwich because the bread was not place in the container or bag. I was in the the day before...

Zaxby's / coleslaw

Natalie Wooten on Aug 6, 2017
I went to zaxbys in Starkville ms on Aug 6. I brought me and my kids zaxbys to go. I came home and I was eating my Cole slaw and I bit down on something hard. It was a hard piece of plastic. Messed up my whole meal I didn't want it no more. I called them and ask for manager she apologize!...

Zaxby's / management

Zaxbysemployee on Jul 20, 2017
As a worker at zaxbys I understand more than anyone of how bad the management is at zaxbys. Managers make sexually harassing comments towards employees, touch employees on there back, yell and throw things when they are angry, and one manager has a history with minors that is especially...

Zaxby's / service

Lauren Bullock on Jul 16, 2017
I ordered my fingers dunked in sweet chili sauce when I got them they were not dunked so I went back up and asked that they be dunked. A server named "Dreamer" was quite anoyed and said I couldn't get them dunked when I asked why she said we don't do that but I have gotten them dunked at...

Zaxby's / my order

JasmineH92 on Jul 9, 2017
We ordered three orders of fries. We paid 7$ for them. When they gave us the order, not only was the amount small but it seems like they literally threw 10 fries in each box. When we asked for some sauce, they seemed to have an attitude about it. When I order a regular combo, there's an...

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