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Zaxby's Complaints & Reviews

Zaxby's / poor management, rude employees, long wait time on phone, e.t. c.

Co
Sep 11, 2019

Zaxby's$4.17 for this greasy, old looking, and unpleasant junk? I called the store to ask about the portion size only to be put on hold, then have the phone disconnected for the first time. I called back FIVE times with no answer what so ever. The sixth time one of the most rude, and unhelpful...

Zaxby's / service and meal

Re
Aug 31, 2019

On Saturday, August 24, 2019, 2:29 PM, Check #5, Cashier Jessica. My cousin and I stopped in this Zaxby's for lunch. We are from Manchester, TN and have a great Zaxby's we know how the food should look. First impression was how dirty the floors were. My cousin ordered a blue cheese salad...

Zaxby's / customer service

Li
Aug 30, 2019

Went through drive thru on Aug 30 afternoon time. The cashier was VERY RUDE to me as I were inquiring about the new sandwich. I pulled to the window because I did not get a response. A young lady with glasses came to the window and apologized for the misunderstanding. She explained to me...

Zaxby’s / order at drive through

Te
Aug 26, 2019

On 8/25/19 I went through the drive through at the Ocala Zaxby's. I ordered 1 nibbler meal with a Diet Coke, 10 boneless wings -hot with a tea. My total was $19.33. I had been driving for 4 hours and still had 4 to go. I went to the window, paid and was given the two drinks. About 30...

Zaxby's / drive thru

Ni
Aug 16, 2019

One evening my daughter and I went to drive thru to order our food. My total so the cashier said was 30.50. I gave her 25.50 in cash and told her to take the rest off my bank card. The cashier was about to hand me back my card and said the took 9.00 off your card. I said why. You should...

Zaxby's / manager's lack of concern regarding complaint

Ch
Aug 15, 2019

On 8/14/19 at 6:07pm a purchase of two menu items were made at your drive thru. One of the selections was your wings and things of which the chicken tenders were dried out, hard and tasteless. Upon contacting the manager Robert Engelauf instead of an apologetic response, he stated company...

Zaxby's / found a pubic hair in breading of chicken, and food poisoning.

De
Aug 11, 2019

Opened coleslaw there was a long black hair in it begin eating the chicken fingers and there was a short black what looked like a pubic hair that tasted very bad that made me puke my guts out an got a fever and severe Diarrhea . Please contact me @[protected] because I would like to have...

Zaxby's / I have a serious complaint one of your manager

Pa
Aug 11, 2019

My son worked for this zaxby restaurant and I was devastated on when he came home and told me that he didn't no longer what to work there because of the condition that he had to work under with his manger who does drug's with her employee and that she very friendly with the male...

Zaxby's / dressing left out of order

Re
Jul 29, 2019

I usually eat at least 2-3 times per week from this Zaxby's. I average 2 times per month that my dressing packs are left out of my salad order. I come on my lunch break to pick this up and do not have time to come back to get items left out my neglectful employees. I would appreciate some...

Zaxby's / fries

Tr
Jul 22, 2019

Zaxby'sWell I ordered my fries a certain way an they didn't come out the way I asked them to be. And another thing would b that I wanted to say that they were cold when I got em an I was waiting for over 15 mins jus to get them. Thanks you I'd appreciate it if they did they job and cooked the food...

Zaxby's / garden salad and fried mushrooms

Ki
Jul 08, 2019

My sister, niece and I went to the drive through at Zaxby's on Glenburnie Road in New Bern, N.C. We ordered a salad and Large Zax meal. We asked to have the salad split, but they said they could not do this...which was fine since they did supply an extra plate. We sat in the parking...

Zaxby's / incorrect order

Mo
Jun 10, 2019

Ordered a fried caesar salad without bacon. Received a grilled caesar salad with bacon. Drove back. Informed them of the mix up and was asked to hand over the receipt and food. I was told they could switch out the meat. I asked for a new salad. Received a grilled caesar with bacon bit...

Zaxby's / service

Pi
Jun 03, 2019

On Sunday, June 2, 2019, I went to zaxby's at 4633 Hartley Bridge Rd., macon Ga. 31216 and placed order #80 at 4:27 p.m. for $48.85. I was asked to pull forward for my order. I told the girl, I wanted the order in 2 separate bags. At 5:07, I was handed my order, and I told the girl I...

Zaxby's / owner with no integrity.

Bj
Jun 03, 2019

When to Zaxby's drive thru in Thomasville GA on May 4, 2019. Entire drink was spilled in my car. After speaking with the owner (Tom Robison) and providing an estimate, the owner sent a $75 dollar. When professional, certified carpet cleaner said the red stains will not come out. I...

Zaxby's / manager treatment of employee.

Ro
Jun 02, 2019

Went for the first time around five Sunday, June2 2019. Ordered a chicken salad sandwich. A simple misunderstanding the clerk rang up a meal. No big deal. Easy fix. The poor young teen boy asked the manager for help. The manager was so disrespectful to the employee that I believe was new...

Zaxby's / food/service

Pl
Jun 01, 2019

Today, 6/1, we visited the thomas murphy dr Dallas GA location for dinner. I decided on trying the new salad that came out. my husband got his normal kickin chicken meal. order was a eat in order, was given in all to go boxes, ok no big deal we will just eat it here int he containers we...

Zaxbys / payroll department

Ms
May 30, 2019

I've been faxing a wage form to the payroll department since the 13th I've talked with the person who handles it twice my case manager has faxed the paper again on the twenty third of this month no responds at this point its causing my kids to go hungry and may be evicted I dont know what...

Zaxby's / my whole experience.

Ni
May 25, 2019

Zaxby'sinitially, I had ordered my food and confirmed everything. They confirmed it over the loud speaker. When I get my food, I double check and the order is incorrect. I told them that it was incorrect and they had an unpleasant attitude about the fact that my order was incorrect. I was told to...

Zaxby's / customer service

Mr
May 18, 2019

Zaxby'sWe had an issue with a sandwich we ordered tonight having something rubbery and tube like embedded into it. My husband went back up to the store, which is a 20 minute drive each way, and was rudely met with an employee. Once he came back home he submitted a complaint online for the...

Zaxby's / food

Du
May 18, 2019

I am sorry that this comes to you at this time. I have been having issues with service for months at the zaxbys on laburnam. There has multiple times that they forget food have stuff in the food etc. My last problem the manager argued with me about something being inside my food. He...

Zaxby / my food and service; my entire order

Ni
May 14, 2019

I went through the drive-through placed my order paid for my order and after waiting for at least 25 minutes parked where they told me to park at I received my order. Once I receive my order for my family of six I drove off. Once I got home to have dinner with my family I took the food out...

Zaxby's / customer service

Ki
May 11, 2019

My grandchildren and I were in the drive thru on hwy 17 Toccoa, Ga location. We had ordered and paid for our food. We were waiting on the order when one of the teenage girls working there threw open the drive thru window and started screaming what did you say? Thats what I thought Nothing...

Zaxby's / house salad

Md
May 03, 2019

Zaxby'sHello, I went to Zaxby's earlier this week and ordered a House Salad Fried, no tomatoes, dipped in wimpy sauce with Honey Mustard Dressing. I went to the drive thru and went back to work. While sitting in my car (this normally where i eat lunch) i putting the dressing in my salad and mixing...

Zaxby's / service

Br
Apr 29, 2019

4.29.2019...You Location on Carowinds Blvd in SC. I pull up to the menu and gave the female my order. She takes the complete order. I notice after 7 minutes the line was not moving at all. I was still at the menu. After 10 minutes I called inside the store and a female answered. I asked what...

Zaxby's / management

Eb
Apr 14, 2019

My son is an employee at Zaxby's. There was a discrepancy with his schedule and a miscommunication problem between him and his manager, Zina. On Sunday, 4/4/19, Zina called Andre at 10:30am questioning why wasn't he at work. He then explained to her that he had no way to work nor...

Zaxby's / no service... at all! can't even place an order!

Jo
Apr 03, 2019

I stopped at the Zaxbys in Lake Wylie/Clover, SC bringing my wife home from her Dr. appointment. I wanted to get a Blackened Chicken Zalad- they are so good- and a sandwich for my wife, to take home for our dinner. My wife stayed in the car- she wasn't feeling well. I waited at the counter...

Zaxby’s / incompetent workers

Kr
Apr 02, 2019

I went through the drive through at a Zaxby's close to my work . I ordered the buffalo dip and chips, some fries and a medium sweet tea. The order came out to $14.40. After I pay the girl and she gives me the $5.60 change she proceeds to tell me " we are out of the buffalo chips and dip "...

Zaxby's / traditional wings meal

Ca
Mar 21, 2019

I was in the Bartow Florida's Zaxby's last evening at 5:44.. Placed my order... it showed 5:44 time on ticket... 16 minutes later I got my meal.. One of the wings was so over cooked and hard I couldn't eat it... I asked the girl at the counter does it usually take this long...

Zaxby's / terrible choice of staff

Jo
Mar 14, 2019

One beautiful day in perry, I went in to sit down and enjoy a nice meal at zaxby's on sam nunn. My mouth was already watering by the time I got to the front counter to order... When all of a sudden I saw melvious fudge in the kitchen... This particular staff member is known for undercooking...

Zaxby's / customer service and good

Ap
Mar 04, 2019

I have been unsatisfied every time I've at at this location and yesterday was my last time ever going to this one. My food was completely wrong my Togo boxes were not closed and thrown in bag food got everywhere. One order didn't even have the Texas toast. One had wrong sauce and...

Zaxby's / boneless wings

Di
Feb 17, 2019

A group of hospital workers placed an order today for take out. 2 people ordered the caribbean jerk boneless wings. Both orders of the caribbean jerk wing were raw, not just a little but raw, but raw like from the meat counter. One girl bite into the raw wing and had started chewing before...

Zaxby's / your advertising

Ka
Feb 04, 2019

I am very disappointed in your ads during the Super Bowl. Why can't you focus on your company and products? The cheap shot against Chic Fil A was horrible. Burger King opted to do negative advertising against McDonald's many years ago, they never completely recovered and McDonald'...

Zaxby's / worst experience

Ja
Jan 15, 2019

Zaxbys in Southern Pines is the worsts. The employees are disrespectful and the managers are lazy. Me and my daughter watched a staff fix our food without gloves. The employee came from the bathroom with apron on. As i was asking for an manager i was told the manager wasn't going to do...

Zaxby's / food

Sh
Jan 10, 2019

I understand that I came into your restaurant early its 1034 am. I eat at your gadsden alabama location about 3 times a week. But today 1/10/2019. I ordered 2 big Zac snack meals a house salad fried. I got grilled chicken a small portion salad .and on my meals the fries were cold and...

Zaxby's / service

Cu
Jan 06, 2019

Visiting the zaxby's restaurant in Durham, NC on Hillsborough Rd was the worst service I have ever seen from a food chain. Upon ordering my food an older couple had ordered and was seated in front of the cashier counter. Their number was called and the elderly man motioned for them to...

Zaxby's / former employee of zaxby's

Iy
Dec 24, 2018

This Zaxbys on Turner Lake Rd in Covington Ga is indeed the worst place I've worked for. I only worked there for only 3 weeks and as of today I was very fed up I had to resign. They treat new employees like crap, they try to bully people, disrespect people, and carry passive aggressive...

Zaxby's / service

Ha
Dec 13, 2018

I would like to complain about a cashier worker named Cassandr she was a TOTAL [censored] to me and my friends we went to a play and then the whole 7th grade of a school decided to go. Afterwords we all went to Zaxbys, McDonald's, and Taco Bell and we decided to go to Zaxbys but this worker...

Zaxby's / overall service and dining experience

St
Dec 03, 2018

Date: Nov. 30, 2018 Time: 7:14PM Check #: 6425 Order: 1 Club Sandwich Meal 1 (4) Finger Plate Meal Total Order : $16.76 Complaint: Long wait; Beverage area in total disarray, fountain machine ice dispenser not working, other ice dispenser almost empty, lemon slices empty, napkins empty...

Zaxby's / very poor customer service

Ca
Nov 28, 2018

We went to dine at Zaxby's at 5:45 pm. At the Durham, NC location on Roxboro Rd.. The cashier was positioned at the register to the right and I was front facing The cashier never asked to take my husband's order, when it became my turn to order she just stood and looked at me and said...

Zaxby's / had a pin in my salad

Jr
Nov 17, 2018

Zaxby'sMy husband purchased a Big Zax, a TLC combo and a Cobb Zalad with no cucumbers. I ate most if my salad and got to the last 2 bites and bit into a screw/pin. I chipped a tooth in the process. I called the store and spoke to Zack, the manager on duty. How does this happen?? He told me it...