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DoubleDown Casino review: missing chips 56

M
Author of the review
2:31 am EDT
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i had 12 million coins when i logged off of double down casino. when i logged back on 6 million were missing and i cant get them to give them back to me, they are saying they can not verify the missing chips which is bullcrap, they know they took my chips and i want them back, they are becoming more and more of a rip off, every time you turn around they are takig your chips and you have to fight them to get any of them back, well this is not fair, especially if you buy the chips, its not like they are giving them to you, you pay for them, so... people do not buy chips from them they rip you off, and you cant win up on their games at all, you end up losing it all anyway, and they advertise that they are a free site, well they are not free.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

56 comments
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JeanieA
AR
May 18, 2013 9:32 am EDT

Same here! They are thieves because we pay for the chips. We pay A LOT and often!

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loui69
Sydney, AU
Jun 22, 2013 12:52 am EDT

I came 1st in the game, tournament ID;7367728, all I got was 30 something millions, instead of 500 millions, whats going on, i don't understand?...NOT HAPPY

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Florine D
US
Feb 14, 2014 2:49 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I lost 10 million coins after signing off and going back in. How do I get them back?

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Lee Aschoff
US
Nov 19, 2016 6:17 am EST
Verified customer This complaint was posted by a verified customer. Learn more

i feel like i was cheated i have been playing double down for a few years and for something like this to happen and no way to contact double down by phone and get the issued resolve

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Tish Snowball
US
Oct 24, 2017 5:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I logged on and saw that my millions of points were gone... Please help.

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Tish Snowball
US
Oct 24, 2017 5:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I logged on and saw that my millions of points were gone... Please help. I have been playing for quite a while. I am very disappointed that I will have to stop...

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willow8years
US
Jun 29, 2018 12:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have no further complaints.

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Stephanie Murray
US
Aug 05, 2018 9:25 am EDT

The bonus spins for the doubledown casino works as I am a blue diamond player, but I I do not get any free spins daily. This has been occurring for the last three days. Please look into this issue
Thank you
Stephanie Murray
step199@rogers.com

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Sumner Cohen
US
Aug 06, 2018 11:30 am EDT

i have over 1.5 billion chips in double down casino it still says 1, 5 billion chips i thought at 1.5 billion chips i was to get a 50 million chip bonus

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Stephanie Murray
US
Aug 13, 2018 9:45 am EDT

The bonus spins for the doubledown casino works as I am a blue diamond player, but I I do not get any free spins daily. This has been occurring for the last three days. Please look into this issue
Thank you
Stephanie Murray
step199@rogers.com

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Sumner Cohen
US
Aug 14, 2018 7:09 pm EDT

i had a locked 4's over 5's full house and went all in for 41.3 million. you're system froze i was timed out and the 41.3 million was taken from my chip balance. there was 1.6 million in the pot prior to my all in bet I expect you to refund my 41.3 million all in bet plus the 1.6 million in the pot. I was playing heads up with PA S.

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Sumner Cohen
US
Aug 14, 2018 7:15 pm EDT

my complaint was already written to you. I WAS PLAYING TEXAS HOLDM WITH PA S I BET 41.3 MILLION ALL IN WITH A LOCKED 4'S OVER 5'S FULL HOUSE. YOU'RE SYSTEM FROZE, I WAS TIMED OUT AND THE 41.3 MILLION CHIPS WERE DEDUCTED FROM MY ACCOUNT. TERE WAS 1.6 MILLION IN THE POT PRIOR TO MY ALL IN BET. I demand cyou credit my account for the 41.3 million chips plus the 1.6 million in the pot prior to my all in bet.
Thank you. scohen62@comcast.net

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Sumner Cohen
US
Aug 14, 2018 7:21 pm EDT

I was playing texas hodlm heads up with pa s you're system froze. I was all in 41.3 million which i lost because you're system timed me out. I demand a refund of the 41.3 million chips. I had a locked 4's over 5's full house.

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Sumner Cohen
US
Aug 14, 2018 7:22 pm EDT

read what i already wrote.

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Ingrid Dunton
US
Aug 15, 2018 6:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fishing Bob, Lobstermania2 1024 ways and Lobster Mania do not play its stuck at the bonus page
its going on since July 13 2018

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jtimms88@gmail.com
US
Aug 15, 2018 6:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I want a refund on my credit card . I WANT MY CREDIT CARD DELETED PLEASE. My grand kids were playing with my computer and bought chips . I would like a refund on all the purchases Please . they are underage playing . this is not right . Refund please . you owe me $75 Judy

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Laurie Gladu
US
Aug 15, 2018 1:20 pm EDT

I have noticed that my chip purchase screen has changed and I can no longer use these codes. Why not? Without the ability to down load the codes what's the point of offering them?

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norma jean hoverman
US
Aug 15, 2018 1:54 pm EDT

have not been able to access game all day on my computer. njhoverman@comcast.net please take a look. I would hate to miss games and chips, as this is my favorite video game.

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willow8years
US
Aug 15, 2018 7:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I can not get my perks as the codes will not go in. How do i get it to let me collect my bonus points. I used to go into Double Down Casino and click on BUY and put in my codes and it would give the bonus it will not even let me get to the screen where I can insert codes. Have you done some kind of change or it something else?

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Sumner Cohen
US
Aug 16, 2018 12:23 pm EDT

nothing to add. user name sumner c 20905 silver spring, Md. 20905

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Lehnkurtfam
CA
Aug 20, 2018 4:30 pm EDT

My husband and I are upset that you have gotten rid of the tournaments.

We played them daily and looked forward to them. Are you bringing them back? If so, when? If not, why not?

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Jonell Lykins
US
Aug 20, 2018 7:58 pm EDT

Why can't I get past the facebook login page?

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Terri Brammer
US
Aug 20, 2018 9:53 pm EDT

Your site does not give me what it says it will I guess you are all LIBRATS! Wtf you don't honor what you said you will ? Attorney time I will do it for a point to be made! Be sure of that!
Does that offend you you little liberals?

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Wanda Griggs
US
Aug 20, 2018 10:10 pm EDT

I have spent thousands of dollars and the wins are none to a few and far between I have had enough of not paying when i win.I have paid thousands in money and the double down steals money

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jackie lacey
US
Aug 28, 2018 12:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

no hits like it is broken or something I love playing CLEO at DDC and I get lucky more often than not, but as of late there has been nothing but taking I love the free chips but as soon as I get them Cleo takes them away help please

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Billybear
US
Aug 28, 2018 8:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bought Chips at 8:52 pm Eastern but never got them 3x 1 million 500 thousand, positive I was charged and ordered more at 9 pm a few minutes later.Card ending in 8193 This was on February 4th during the superbowl .
Which would be 5:52 Pacific time

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Sumner Cohen
US
Aug 28, 2018 10:08 pm EDT

I was playing heads up with PA S . I SUMNER C went all in 41.3 million chips with a locked 4's over 5's full house. you're website froze and the chips were given to PA s who had the losing hand. I want a full refund. I was timed out.

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JohnW Brown
US
Aug 29, 2018 6:36 am EDT

I am sorry but you will not be getting any more money from me as this situation goes unresolved. I missed out on 1 million free chips today because the links do not work. All I get is a Blue screen.

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Wendi Munro
US
Sep 05, 2018 8:53 pm EDT

For the past month I have been purchasing chips to play double down casino on facebook and even with doing that I am not being able to play and win even a small amount to keep playing. It wasnt this bad before, for example just about every hand is a losing hand.
Sincerely W. Munro
Fed up

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Tish Snowball
US
Sep 10, 2018 11:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I logged in to my account and saw that millions of points have just disappeared. What's happening? I am very disappointed. I have been playing for quite some time. It has taken a long time to accumulate the points... Please let me know you intend to fix this problem. I will not be playing until you do. Thank you.

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Sandra Kay
US
Sep 11, 2018 1:26 am EDT

For the last 2 days, my name has been listed on the 300, 000, 000 list but I have not received any of my chips. What is going on? Why is this a problem? What do I do in order to get my winning chips?

I have included two pictures with my name listed as one of the winners.

Sandra K.

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Sue Neaman
US
Oct 02, 2018 8:49 pm EDT

I have it to appear 1st in my feed but I am not getting any I have receive these for free chips for a long time why have they quit? I have look at all my settings and can not find why. Please help soon! I have been a member for a long time and I have been without it for 2 weeks.

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Jackie perkins
US
Oct 12, 2018 12:08 pm EDT

All my chips disappeared I had 10 million yesterday today it’s only showin 1 million, and it’s treating me like I’m a new player when I open double down

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Linda M Lee
US
Oct 15, 2018 9:15 am EDT

I think you game is broke. (golden goddess) I just went threw 2.8M betting 45, 000 without a single win above my bet.

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CoCo P
US
Oct 16, 2018 3:01 am EDT

Double Down owned by IGT manipulates games, frequency of wins and controls bonus payouts...BUYER BEWARE! I've moved on to plenty of other online social gaming products.

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Noel Wentworth
ZA
Oct 16, 2018 3:31 am EDT

I access double down casino from my office PC as well as my home PC - I am not able to download the game from home PC through FB page the screen remains black
I have being playing without any hitches till Sunday 16th Sept it does load DC but the screen remains black

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Jackie perkins
US
Oct 21, 2018 7:48 pm EDT

I play every day, today went I opened double down it was treating me like I was playing for the first time, I had about 7million chips and it was only showing a million something terrible has happened, please help me understand why this happened. So upset

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Beverly Estep 2017
US
Oct 21, 2018 8:21 pm EDT

We are trying to download the app in the Google play app store and there isn't a app anymore. Or its says file is unknown mad won't let us install. Why isn't the app in the play store anymore

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Willie Hudson
US
Oct 22, 2018 12:08 am EDT

When trying to login on my phone all day it would just say loading loading I tried numerous times unable to complete so I uninstalled and reinstall when I was allowed to log In I was back at Square One minus my minus my 30 million plus chips were all gone so now I had to start over

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JANDERSON1943
US
Oct 22, 2018 3:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I sure would love to win the free chips, i already bought $400 worth and can not buy till next month. Thank you.

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