Overview of 1xBet customer experience
1xbet is a leading online betting platform, 1xbet offers an extensive range of betting opportunities, casino games, and sports events to its users. With a vast customer base, it is not uncommon for the platform to receive mixed reviews and consumer complaints. In this overview, we'll explore the key aspects of 1xbet products and services, considering customer feedback and the efforts of their customer support team to address concerns.
Despite some setbacks, 1xbet's product offerings continue to attract users worldwide. The platform boasts an impressive sportsbook, live betting options, virtual sports, and an online casino with an array of games such as slots, table games, and live dealer experiences. However, some customers have reported issues with account verification, delayed withdrawals, and occasional technical glitches.
On the other hand, 1xbet's customer support has been commendable in actively resolving customer complaints. The support team is accessible through multiple channels, including live chat, email, and phone, and has been praised for their responsiveness and dedication to finding solutions. This commitment to addressing customer concerns demonstrates 1xbet's ongoing efforts to enhance user experience and maintain a strong reputation in the online gambling industry.
In summary, while 1xbet offers a diverse range of betting options and casino games, it is essential for users to be aware of potential issues related to account verification and withdrawals. Nonetheless, the platform's customer support team has been proactive in resolving complaints, showcasing their dedication to customer satisfaction. Keep these factors in mind when considering 1xbet as your go-to online betting platform.
1xBet complaints 1094
Newest 1xBet complaints
deposited money using gcash through my 1xbet account didn't receive
42 mins ago (NOVEMBER 30)I deposited money using gcash direct on 1xbet app. After sending money using my gcash account number ([protected]) Named (STEVEN REY BUGHAO). I sent it to gcash account number ([protected]). The ref no. is [protected]. I still didn't received any balance on my 1xbet account. Please help me to retrieve or receive my deposited money.
Claimed loss: 100 PESOS (GCASH)
Desired outcome: 100 PESOS (GCASH)
Replied
Not get the diposit money
Hello, My player Id :[protected]
26 th November, 6.03 pm bdt. I diposited 14500 bdt,I didn’t get my money. so then i gave complain and all my documents to you via email.They said they not got the money so i need to give video provement.After that as you said i gave video provement on 27 th November, Today 29th November still i don’t gei my dipisited money,Whats wrong with you,If you continue cheating like this us how can we play in 1xbet.We need to change,also i will suggest my friends not to use this because they are cheater.They not give the money although i gave all provement.
Please give my money to my player account. Please. I play here from last 3 years.But you support with customers are very poor. Please solve my problem give my money to my account. Thank you
I gave you video provement that which number i gave my money but not get in my player id
I hope this message finds you well.
We wanted to inform you that the information concerning your recent deposit has been sent for verification purposes. Once our support team receive the response, they will promptly update you on the status of your query.
Your patience is greatly appreciated. Rest assured, as soon as we have the necessary details, we will inform you promptly.
If you have any further questions or concerns in the meantime, please feel free to contact us.
Thank you for your cooperation and understanding.
Best regards,
Alex, the 1xBet Team
Account verification and asset frozen.
Hello, My 1xbet account /[protected]/ is being reviewed by the 1xbet security team for 24 days and blocked now. During the verification, i followed every single instruction and submitted all requested documents such as selfies, id document, bank statement and etc. On the 21st of November, the security team requested me to send a notarized copy of my...
Read full review of 1xBetSAFETY ADVISORY: ComplaintsBoard has reviewed 1xBet and found it to have a moderate level of trust, with a legitimacy rating that is more or less around 42%.
1xBet protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
We found that the website 1xBet is based in a high-risk country and appears to be selling well-known brands at unusually low prices. This could be a sign of potential fraud or counterfeit products.
We conducted a search on social media and found several negative reviews related to 1xBet. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
- 1xBet has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
- A long registered date for 1xbet.com can be seen as a positive aspect for 1xBet as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
- The age of 1xBet's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
- 1xbet.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
- Our scan shows 1xBet website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.
- We looked up 1xBet and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
- Adult content may be available on 1xbet.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.
Replied
Not get diosited money
Hello, My player Id :[protected]
26 th November, 6.03 pm bdt. I diposited 14500 bdt,I didn’t get my money. so then i gave complain and all my documents to you via email.They said they not got the money so i need to give video provement.After that as you said i gave video provement on 27 th November, Today 29th November still i don’t gei my dipisited money,Whats wrong with you,If you continue cheating like this us how can we play in 1xbet.We need to change,also i will suggest my friends not to use this because they are cheater.They not give the money although i gave all provement.
Claimed loss: Please give my money to my player account. Please. I play here from last 3 years.But you support with customers are very poor. Please solve my problem give my money to my account. Thank you
Desired outcome: I gave you video provement that which number i gave my money but not get in my player id
Some one from your team said to dipisit again but why i dont get my previous money yet! Please diposit my money to my account
1.BDT wallet No (User ID-Gaming ID ):[protected]
2.Transaction ID / TrxID : AKQ2UBP100
3. Client phone no: [protected]
4. Agent phone No: [protected]
5. Time and date:06.03PM,26/11/2023
6. Amount:14500
I also gave video provement but 3 days gone i didn’t get the money.
Really i have a bad experience in 1xbet.
From last 3 years im here but not get the help.
Please i mailed YOU chatted with you. You want video provement i gave this but still dont get the money Please solve my problem. Give my mone to player account. If you cheating like this i will not be here also suggests my friends not to use 1xbet.Beacuse the scam ths money cheated with us by not giving money.please solve my problem. Here is the video provement of 14500 tk.please solve my problem
Still i dont get my dipisited money.
Hello,can you please solve my issue
I hope this message finds you well.
We wanted to inform you that the information concerning your recent deposit has been sent for verification purposes. Once our support team receive the response, they will promptly update you on the status of your query.
Your patience is greatly appreciated. Rest assured, as soon as we have the necessary details, we will inform you promptly.
If you have any further questions or concerns in the meantime, please feel free to contact us.
Thank you for your cooperation and understanding.
Best regards,
Alex, the 1xBet Team
Replied
Security team totally scammers.
Still I didn't get good responce, is ent alot of message plz solve my issue if the comapnay is not theives otherwise tell to forget this money thats all.
Sir my gaming ID is [[protected] ] When I lost money you did not issue document. When I won then you issued document issue. Now you are not helping a helpless person like me. After opening ID with all real documents you verified it but now. They are harassing me by stopping my withdrawal in the name of verification. I emailed all the documents to the security department and now they have not done anything. If you do this, no one will want to use this 1xbet who can tell
This is not to hurt your customers for 3725$ money the company they are become nowadays thieves
Claimed loss: Locked account
Desired outcome: The last message you guys send me is this
I hope this message finds you well.
We have conducted a thorough review of the information provided regarding the ownership of your account. Currently, we do not have sufficient reasons to ascertain you as the owner of the account.
The details provided in the form do not align with the information in the confirmation documents we've received. Moreover, the documents confirming ownership of the account have not been provided to us.
We understand the importance of account security and strive to ensure the accuracy of account ownership details. If there are any issues or additional information you would like to share to verify ownership, please feel free to reach out to us.
Thank you for your understanding and cooperation in this matter.
Best regards,
Alex, the 1xBet Team
Replied
Winning amount not given instead its showing lost
Date:- 27 november 2023
Cricket match between
Uae seven districts vs karwan cc
I made a bet on 1st innings when karwan cc was batting I made a bet of 1 over, over 7.5 run and that team made 9 run in the first over still it is showing I lost
I need full money back with winning ods 1.37x
Need your reply
Gaming id :- [protected]
Bet slip number :-[protected]
Date27 november 2023
cricket match between
uae seven districts vs karwan cc
i made a bet on 1st innings when karwan cc was batting i made a bet of 1 over, over 7.5 run and that team made 9 run in the first over still it is showing i lost
i need full money back with winning ods 1.37x
need your reply
gaming id account number :- [protected]
bet slip number :-[protected]
As a proof providing link of match uh can check
https://www.sportskeeda.com/live-cricket-score/seven-districts-vs-karwan-cc-2nd-semi-final-28-november-2023/scorecard
After opening link go to live and scroll down and uh can see that in 1st over run was above 8
I made a deposit using imps and paid 5000 but not credited in 1x bet account
Payment date :- 29 November 2023
Bank name from payment :-bank of baroda
From priyanshu jayprakash tiwari
UTR NUMBER:- [protected]
1X BET ACCOUNT NUMBER:- [protected]
Attached photo of transaction
Date27 november 2023
cricket match between
uae seven districts vs karwan cc
i made a bet on 1st innings when karwan cc was batting i made a bet of 1 over, over 7.5 run and that team made 9 run in the first over still it is showing i lost
i need full money back with winning ods 1.37x
need your reply
gaming id account number :- [protected]
bet slip number :-[protected]
i have attached 2 photos
first photo of bet that i placed
second photo of 1st over with bowler name and it is showing that in 1st over run was over 8 run and condition of bet was 1st ,over 7.5 then how come i lost
Thank you for reaching out to us. We acknowledge the challenges you’ve encountered, and we are committed to resolving them promptly.
1. Regarding your deposit:
To assist in reviewing your transaction, we kindly request the following details:
1.Your gaming ID:
2.Date of the transaction:
3.Time of the transaction:
4.Amount involved:
5.Payment system used:
6. Screenshot of the transaction (if possible):
Having this information will enable us to investigate the transaction efficiently and address any concerns you might have.
To keep your personal information private, please contact us at public.relations@1xpartner.com and send your data there
2. Regarding your bet:
In order to thoroughly investigate the discrepancy you've mentioned regarding the bet calculation, we kindly request the source (links) that support your claim. Providing us with specific links will allow us to reconsider our conclusion and reassess the situation accurately.
Your cooperation and assistance in providing this information are greatly appreciated. Once we receive the necessary evidence, we will reevaluate the bet calculation discrepancy promptly.
We look forward to resolving this matter for you.
Please feel free to contact us if you need any assistance in providing this evidence or if you have any further queries.
Thank you for your understanding and cooperation in this matter.
Best regards,
Alex, the 1xBet Team
Thank you for contacting us regarding the discrepancy in the calculation of your bet.
To assist you further and address this matter accurately, could you please provide the source from which you believe the bet should be resettled? Your input will greatly aid our investigation into your case.
Rest assured, once we have the necessary information pertaining to your situation, we will thoroughly review it and provide you with a comprehensive response.
We appreciate your cooperation and patience in this regard.
Best regards,
Alex, the 1xBet Team
Replied
14901 Mad deposit not received 9900 + 5001 mad
I have made two deposits not received :
9900 MAD to Maachou Boutaina whose RIB bank account IS 007720000303530040014415
5001 MAd to Bendriss Abdelhamid whose RIB bank account is 007450000494230040045594
Payments made this morning After being on Pending from my bank and now executed
They receive money AT 27/11/2023 AT 6h30
So you have to credit my account with 14901 MAD total
Claimed loss: 14901 mad
Desired outcome: 14901 mad
I Lost 100.000 mad in casino and i have only 32mad in cashback
User id [protected]
Withdrawal 6900 maD not received !
6900 Mad withdrawal IS no received !
no i did not receive anything show me picture that you send it you will not find it
I am still waiting for 6900 Mad withdraw
My userid : [protected]
Id transaction : [protected]
date : 23/11/2023
RIB M RADI BENJELLOUN ADNANE : 007780000375100030679189
Could you please clarify whether you have encountered an issue with a deposit or withdrawal? We would appreciate further details regarding the transaction in question to assist you more effectively.
Your prompt response will enable us to better understand the situation and provide the necessary support.
Thank you for your cooperation and assistance in this matter.
Sincerely,
Alex, the 1xBet Team
Also we want to inform you that we have received a notification from our Security Service that you withdrawal for 6900 MAD was successful from our side. Can you confirm this as well, please?
If you encounter any questions or require assistance, please feel free to contact us.
We appreciate your cooperation and understanding.
Sincerely,
Alex, the 1xBet Team
I hope you're enjoying your experience at 1xBet! We want to thank you for choosing our platform for your bets and games.
We are happy to inform you that we have received a notification from our Security Service that both your deposits have been successfully processed. Can you confirm this, please?
Feel free to contact us at any time if you need further assistance or have any questions.
We wish you lots of luck and fun in your next bets!
Sincerely,
Alex, the 1xBet Team
Replied
This company thieves
This company to totally they are theives, they hurt me they have my money more than 6 months and still no solution.
I send the documents they need it and they siad this document is invalid.
They said what ever they wanna.
I will forget this money but I will fight them, every where in social media including facebok, instagram, twitter and tiktik I will try to stop this company totally special somali people and they will see the result how they hurt me.
Claimed loss: 3725
This is my account beleive or not so if they wanna to call me video call , i can do it .
Also i can send them my username and the password also this email linkied my account is the one i used now .
How it possible that i can used the account and email that linked my account .
Shame on you guys .
This company is become nowadays scammers .
This is not good for you guys .
Yeah i can provide with you ,i'm so tired to share amessage security team this is my account i send every thing they need it .
[protected] if you solve it .solve it my money .
As of now, we do not have sufficient evidence to confirm your ownership of the account. The verification process requires accurate documents and proofs to establish the account's rightful owner.
For the completion of the verification process, we kindly request you to provide the necessary documents and proofs that demonstrate your ownership of the account. Until we receive the appropriate and valid documentation, the verification process will remain pending.
Your cooperation in this matter is crucial, and we appreciate your understanding as we work together to resolve this issue.
Should you have any queries or need assistance in providing the required documentation, please do not hesitate to reach out to us. We are here to assist you throughout the process.
Thank you for your attention to this matter.
Best regards,
Alex, the 1xBet Team
I hope this message finds you well.
We have conducted a thorough review of the information provided regarding the ownership of your account. Currently, we do not have sufficient reasons to ascertain you as the owner of the account.
The details provided in the form do not align with the information in the confirmation documents we've received. Moreover, the documents confirming ownership of the account have not been provided to us.
We understand the importance of account security and strive to ensure the accuracy of account ownership details. If there are any issues or additional information you would like to share to verify ownership, please feel free to reach out to us.
Thank you for your understanding and cooperation in this matter.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us and sharing your feedback.
Verification procedures are a standard practice in all betting companies, including ours. Verification is the way to secure your account and an additional review in case of suspicious transactions. We are upmost interested in protecting your account and your interests. Verification is done only once. After that, all withdrawals are processed in a short period of time.
Our team endeavors to expedite the verification process and reach a decision as swiftly as possible. Although, to assist you further, could you please provide us with your account ID? This will enable us to locate your request in our system and address your concerns promptly.
Thank you for your understanding and cooperation. We aim to resolve this matter for you as efficiently as we can.
Have a wonderful day!
Best regards,
Alex, the 1xBet Team
Replied
Payment not received in wallet
I have deposited ₹10000 from my bank account to wallet but after sometime time they sent me message saying that it was rejected. Money has been deducted from my bank account.
ID - [protected]
User name - Wolverine0910
Mode of transaction - IMPS
ACCOUNT no - [protected]
IFSC code - YESB0000040
Transaction Details
FT IMPS/IFO/[protected]/YESB0000040/Remarks
1.Your gaming ID: [protected]
2.Date of the transaction: 25-11-2023
3.Time of the transaction: 1:01 pm
4.Amount involved: ₹10000 INR
5.Payment system used: IMPS
Thank you for taking the time to share your recent experience with us.
Our Security Team has kindly requested that you create a new request within 48 hours with the correct UTR number for the amount (10000) INR using the (fast upi) method.
Rest assured, we aim to resolve this issue promptly once the new request is received and processed.
Your cooperation is highly appreciated, and we thank you for your patience while we work to assist you effectively.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us. We acknowledge the challenges you’ve encountered, and we are committed to resolving them promptly.
To assist in reviewing your transaction, we kindly request the following details:
1.Your gaming ID:
2.Date of the transaction:
3.Time of the transaction:
4.Amount involved:
5.Payment system used:
6. Screenshot of the transaction (if possible):
Having this information will enable us to investigate the transaction efficiently and address any concerns you might have. Once we receive the necessary details, our team will promptly review your case and get back to you with relevant information.
To keep your personal information private, please contact us at public.relations@1xpartner.com and send your data there
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Replied
Decided lost
Bet wrongfully decided as lost
I staked a game yesterday and it all came in except for the Az alkmaar vs NEC match in Netherlands which was abandoned and not concluded. Every other bookies I staked the game with ended up voiding that particular match except for 1xBet that decided it as a lost.Why must yours be different from others? After all the game was abandoned and never concluded.Please I need urgent resolution
Claimed loss: Why will an abandoned match be decided as a lost. This is daylight robbery
Desired outcome: It must be corrected immediately and the particular game voided
Thank you for getting in touch with us and sharing your experience. We truly value your feedback and understand the importance of addressing your situation positively.
To assist you promptly with your inquiry and ensure a swift resolution, could you please provide your gaming ID and the bet slip number you're referring to? Also please provide the source from which you believe the bet should be resettled. With this information we would be able to check if that bet slip is settled correctly.
Your cooperation in providing these details would greatly assist us in delivering the best possible assistance and resolving any issues you may be facing.
Thank you for your understanding and prompt response. We look forward to hearing from you soon.
Best regards,
Alex, the 1xBet Team
Replied
1xbet erase money from my account to deposited
I have my account from 2018. First deposit I made in middle August this year, before that I had MFA as maximum security level of account.
One of deposit was not from my card, but my friend who provided me mony since I did not have on my card. After that.
Played for 3 months with lots of wins and losses, then demanded withdrawal.
Hell started with that, they blocked my account, even I provided all documents.
They say like I have multiple accounts, but I do not I have only one with MFA.
Claimed loss: 3600e
Desired outcome: Withdrawal of my full money amount
Look all comments on Google, abut this company.
They soon will be in bankruptcy since they lost on court. They stole 3600e from my account.
I played for 3 months, when I requested withdraw the erase mony from my account and do not answer emails
Horrible customer support, anti-support I would say.
Scam of the all scums, DO NOT PLAY, I DID NOT Believe untile I face same issue.
Thank you for reaching out to us! We acknowledge the challenges you've encountered, and we are committed to resolving them promptly. We are dedicated to providing you with the necessary assistance.
To assist you further and investigate the issue regarding your account, could you please provide us with your gaming ID?
This information will enable us to thoroughly review the situation and get back to you with a resolution.
We appreciate your cooperation and understanding as we work to resolve this matter promptly.
Best regards,
Alex, the 1xBet Team
Replied
Money deducted but not added my 1xbet main account
I have added 300 rupees to this gpay id: [protected]@oksbi from 1xbet account deposit section,
When i trying to put my transaction details on account details on 1xbet account summary those transaction declined and got a declined message.
Those rupees deducted from my bank account. But the money does not added my 1xbet account.
Please kindly solve my problem as soon as possible.
My id is : [protected]
User name: Nirdg363
I attached the payment screenshot with it..
I send those necessary information to the mail. Please solve the problem
Thank you for taking the time to share your recent experience with us.
Our Security Team has requested that you kindly submit a new deposit request.
Rest assured, we aim to resolve this issue promptly once the new request is received and processed.
Your cooperation is highly appreciated, and we thank you for your patience while we work to assist you effectively.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us. We acknowledge the challenges you’ve encountered, and we are committed to resolving them promptly.
To assist in reviewing your transaction, we kindly request the following details:
1.Your gaming ID:
2.Date of the transaction:
3.Time of the transaction:
4.Amount involved:
5.Payment system used:
6. Screenshot of the transaction (if possible):
Having this information will enable us to investigate the transaction efficiently and address any concerns you might have. Once we receive the necessary details, our team will promptly review your case and get back to you with relevant information.
To keep your personal information private, please contact us at public.relations@1xpartner.com and send your data there
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Replied
6:Days and problem not solved in amount total 15400 mad
Userid [protected]
1400 Mad deposit made the 18/11/2023 not received
I made by mistake a withdraw from my account 1xbet 7100 Mad to an agent account ,
His RIB account is 007405000744230040009939
My RIB account is is 007780000375100030679189
Transaction id is : [protected]
Date : 18/11/2023
The photo joined with name Badr aarjane IS the photo that your support did send me and in it you Can see that my withdraw was send from Badr aarjane to agent account Youssef rahnouni whose RIB bank account IS 007405000744230040009939
MY CORRECT RIB IS :
007780000375100030679189
AT LAST another 6900 MAD NOT RECEIVED !
Transaction id : [protected]
Date : 23/11/2023
Withdraw : 6900 Mad Not received even with success message
That is too much for a wait and for a player , you Did let me broke and depressed .
_______________________________________
Total amount needed to send my RIB account : 6900 + 7100 Mad
Total amount deposit : 1400 mad
Claimed loss: 15400 mad
Desired outcome: 15400 mad
Hello Dear,
1.Gaming ID: [protected]
2.Date of the transaction: 23-11-2023
3.Time of the transaction: 15H morocco time
4.Amount involved: 6900
5.Payment system used: Attijari wafa Bank
RIB M RADI BENJELLOUN ADNANE : 007780000375100030679189
6. Screenshot of the transaction (if possible):
Almost 3 days and nothing received
RIB M RADI BENJELLOUN ADNANE : 007780000375100030679189
Userid : [protected]
Id transaction : [protected]
Send me picture that you did send it .
Date 23/11/2023
I have made a withdraw from my account [protected] with amount 6900 mad and i didnt receive it .
That IS really frustrating too much problems with morocco team payment and support.
RIB M RADI BENJELLOUN ADNANE : 007780000375100030679189
I hope you're enjoying your experience at 1xBet! We want to thank you for choosing our platform for your bets and games.
We want to inform you that we have received a notification from our Security Service that you withdrawal for 6900 MAD was successful from our side. Can you confirm this, please?
Feel free to contact us at any time if you need further assistance or have any questions.
We wish you lots of luck and fun in your next bets!
Sincerely,
Alex, the 1xBet Team
Thank you for your patience as we investigated your account situation through our security team.
For assistance and guidance according to your cases (1. The deposit for 1400Mad 18/11/2023; 2. The withdrawal 7100 Mad which was sent to the agent) we kindly ask you to contact our support team through the live chat support on our website or via email at info-en@1xbet-team.com.
Please feel free to reach out to our support team using either of these channels, and they will provide you with the necessary assistance.
Speaking about payment made 23.11.2023:
To assist in reviewing your transaction, we kindly request the following details:
1.Your gaming ID:
2.Date of the transaction:
3.Time of the transaction:
4.Amount involved:
5.Payment system used:
6. Screenshot of the transaction (if possible):
Having this information will enable us to investigate the transaction efficiently and address any concerns you might have.
To keep your personal information private, please contact us at public.relations@1xpartner.com and send your data there
Replied
[protected]@1xbet-team.com not reply my message
Dear team
My gaming id [protected]
My deposit agent epos id 1111479
Agent name:MD Shobuj Mia
Adress: rangpur
station road rangpur
I have taken deposit from this epos Agent i have added the epos screenshot. my deposit are connected with this epos cash agent please check this.
Please help me to withdraw my funds
I have send the deposit information to the block team but they dont respond please help me.
We appreciate your feedback.
We would greatly appreciate your assistance in providing us with additional details regarding your recent appeal to our Block@1xbet-team email.
To expedite our investigation and provide you with the necessary assistance, could you kindly furnish us with the following information related to your recent request:
- The email address used to contact.
- The specific date and time when the appeal was submitted.
Having this information will enable us to investigate case efficiently. Once we receive the necessary details, our team will promptly review your case and get back to you with relevant information.
Thank you for your understanding and prompt attention to this matter. We are committed to assisting you in the best possible manner.
Best regards,
Alex, the 1xBet Team
Replied
Withdraw amount not credited in my account
I'm using 1xbet in many longer times I withdraw 4200rs. In 3 nov. 2023 but amount not credited in my account.custmor care didn't help me they said we can't help in this situation.I already send my statement and withdrawal proof. I attached custmor care mail also please check and give my money.
My I'd no. - [protected]
Gmail i.d [protected]@gmail.com
Mob. No. [protected]
Please help me
Claimed loss: 4200
1x bet id -[protected]
Withdrawal Transaction date-3 nov. 2023
Time of transaction - 8:17pm
Withdrawal Amount-4200
Method-bank transfer new
I have statement also that shows amount 4200rs. Not credited in my account.customer care also not help me please solve my problem.
Thankyou
Thank you for reaching out to us.
To keep your personal information private, please contact us at public.relations@1xpartner.com and send your data there
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us. We acknowledge the challenges you’ve encountered, and we are committed to resolving them promptly.
To assist in reviewing your transaction, we kindly request the following details:
1.Your gaming ID:
2.Date of the transaction:
3.Time of the transaction:
4.Amount involved:
5.Payment system used:
6. Screenshot of the transaction (if possible):
Having this information will enable us to investigate the transaction efficiently and address any concerns you might have. Once we receive the necessary details, our team will promptly review your case and get back to you with relevant information.
To keep your personal information private, please contact us at public.relations@1xpartner.com and send your data there
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Replied
1xbet fraud company
Name : Md arif uddin
Player ID : [protected]
Player Email : [protected]@gmail.com
Disputed Amount : [protected].23
Currency : BDT
They cheated me. My account is real. I used to login with my new mobile and old mobile. He saw more money, so he did it.my all document sent six month but no good 1x bet. 1xbet cheated company. I call video conference call she told next day but next day no call recived. My account loging problem. My id [protected]
I am all time runing dhaka,tangil to Chittagong. I useing 3 mobile & 2 laptop 1x game. All my phone. My no have maltipay account. My only one account my national id card.
Thank you for reaching out to us and expressing your concerns. We understand your frustration regarding the account blockage. It is essential to clarify that we do not take such actions without valid reasons.
Upon thorough investigation by our security department, it was discovered that there were multiple accounts associated with your details. Please note that the creation of multiple accounts is strictly prohibited according to our institution's rules and regulations.
Before registration, all clients are provided access to our company rules, and it is assumed that they have read and consented to these regulations. All pertinent information can be readily found on our official website: https://1xbet.com/en/information/rules
We prioritize responsible gaming and consider multiple account registrations a serious violation of fair play principles. This practice is against our policies.
Regrettably, due to the breach of our policies, the decision to uphold the account blockages has been finalized. However, it's important to note that the funds have been successfully credited to your account as per our obligation.
We have indicated the rules that were violated and led to blocking of accounts:
2.28 Each registered customer is allowed to have only one account. Customers are allowed to register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.
2.30 In the event of duplicate registration (including registering under a new name), the submission of someone else's, invalid, or forged documents (including those that have been edited by using any kind of software or graphic editor) the company is entitled to take any reasonable measures including but not limited to cancelling all bets and suspending all transactions for the duration of their investigation, and to proceed with full verification of the account once any documents required for the verification procedure have been requested.
Thank you for your cooperation and understanding.
Sincerely,
Alex, the 1xBet Team.
Replied
After win a big accumulator about 800000bdt. 1xbet are not giving to opportunity to withdraw.
My name is : Md Rocky
My account number: [protected]
Im from Bangladesh
I opened 1x bet account just a few days ago on my friend's invitation.90% of my neighbors people are gaming on 1xbet site.
Last tow day ago I won a big Accumulator its about 800000BDT.
But when I withdraw my money it’s show reject. then I mail security Department but problem no solved I provide all documents. All documents are accept 1xbet security team. After accept all documents they block my account. & told me using pc to blocking appeal. After appeal it’s take 72 hours time...
When I won a big amount of money by accumulator you are not giving me the opportunity to withdraw the money. you are doing drama with me.
please solve my problem as soon as possible.
name of your employer, role
Means details please for blocking appeal
Could you kindly provide more specific details about the issue you're experiencing? It would greatly assist us in addressing your concern accurately if you could clarify precisely what aspect is causing you trouble.
Your detailed explanation will allow us to better understand and efficiently resolve the matter at hand.
Thank you for your cooperation and assistance in this regard. We are here to help and eagerly await your response.
Best regards,
Alex, the 1xBet Team
We hope this message finds you well
We wanted to inform you that our Security Team has provided an update regarding your account verification. It appears that you are currently undergoing the verification process, which is an essential procedure to ensure the security and integrity of your account
To facilitate and expedite this verification process, we kindly ask you to follow the instructions outlined on our website. These instructions have been specifically designed to guide you through the necessary steps to complete the verification successfully
If you encounter any challenges or require further clarification while following the instructions, please do not hesitate to contact us. We are here to assist you throughout this process and address any queries or concerns you may have
Thank you for your cooperation and understanding in this matter. We appreciate your patience and look forward to successfully completing your verification process
Best regards,
Alex, the 1xBet Team
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1xbet account blocked for unknown reason and security check problem
Hello. My 1xbet account has been blocked for 14 days for unknown reason. Security team is reviewing my account and still suspended. During review, I have followed every single instructions correctly and submitted all necessary and required documents (copy of ID, selfie with ID, Bank account statement of transaction for deposit and etc.) In the last...
Read full review of 1xBet
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Wrong bet result
Hi, i placed a bet on No Pentakills to be scored after 19.10 and 1xbet counted this as a loss (Picture 1). However after checking with several stats site using Gol.gg and League official Pick-em by Riot Games, i found no Pentakills after 19.10 (Picture 2 and 3). I did email 1xbet support and got the replied "There's a Pentakills scored in Playoffs so the...
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Deposit not received in player account but deducted from wallet
Hi,
I requested deposit BDT 3850 on 10/11/2023. But not received. I tried to reached with all evidence trough email no response only one response that they say issue transfered to technical team. As per their instructions, I mailed for getting update, no response! Meanwhile, I tried several time to their customer support one of their operator told that e-wallet agent didn't get my payment. To solve the issue customer support operator asked video evidence by recording other mobile So on I sent them the video of my wallets transaction. After maintaining all instructions, Still I didn't get any support to solve this isssue. Details below and all screenshot attached.
Player ID: [protected]
Pament Method: Bkash
Transaction ID: AKA5C0R9W5
Client No: [protected]
Agent No: [protected]
Time: 03:55am
Date: 10/11/23
Amount: 3850 BDT
This complaint has been resolved automatically due to user's inactivity.
I hope you're enjoying your experience at 1xBet! We want to thank you for choosing our platform for your bets and games.
We are happy to inform you that we have received a notification from our Security Service that your deposit has been successfully processed. Can you confirm this, please?
Feel free to contact us at any time if you need further assistance or have any questions.
We wish you lots of luck and fun in your next bets!
Sincerely,
Alex, the 1xBet Team
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