1xBet reviews & complaints 1196
Newest 1xBet reviews & complaints
I was scammed by 1xbet cash agent and my complaint was ignored
Withdraw
Hello, I made a withdrawal from 1xbet cash agent on 29 Jan 2024 but I still didn't recive my withdrawal amount in my wallet. I did mail to support and talked with operators but I have to face very rudely. I am attaching transaction id and cash agent id here.
It's a scam, I didn't get withdrawal amount from 1XBET cash agent. Jan 29, 2024 I was trying to deposit fund through APP but it was exceed for many times, then I went through a telegram there is a agent with whom I was doing deposit before for approx. 5/6 times before. I deposited through him and ask for withdraw then he gave me same POS id as before. I transferred and give him a code then he told me to wait for a while and escaped. After while he didn't reply and blocked me.
Then i registered my complaint through live support, emails and here too but my complaint was totally ignored. This whole company is a fraud and scam.
Money not deposited into my 1xbet account
On the 16 of march 2024 I deposited 10500 fCFA into my 1xbet account, the money was deducted from my mobile money account but not deposited into my 1xbet account please I neeed my refund my 1xbet number [protected]
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1xBet - They haven't returned my money for a year now
Hello. Last year she passed verification, provided a photo with a document, a photo with correspondence, a photo with a sheet and a code! I've been waiting for my deposit for a whole year, despite the fact that I didn't make any bets, I just filled up my account and immediately my account flew away! The account has $6917. They asked for a video call, I...
Read full review of 1xBetI am extremely disappointed with 1xbet
I am extremely disappointed with this 1xbet betting platform and their lack of integrity and transparency. I won a ticket, but in my bet history, it shows that I lost. Instead of admitting their mistake, they are using automated customer support chats to brush off my concerns and make me believe that my issue is being addressed.
When I asked for the official sources that their specialists used to calculate my supposed loss, they refused to provide them and the answers I get was do you have further questions. I contacted over five customer support and I kept receiving the same answers as word by word as if it is a robot having different names replying me. It is clear that they are trying to cover up their error and avoid taking responsibility for their incompetence.
This is completely unacceptable. Customers should be able to trust betting platforms to be fair and honest in their dealings. I will not be using this platform again and I will be warning others to steer clear of their shady practices. It is time for them to fix their mistake and provide me with the winnings that I rightfully earned.
Deposit not received
I deposited 200 EGP couple weeks ago through instapay app despite it was deducted from my account your app declined the process.
And when i called the customer service they said wait for 3hr. I waited but guess the money didn’t come back. I called again they told me wait for 48 hr I waited but nothing. Then they told me to send for a specific email address but each time i send they reply back that i have to activate my email. And once i get to the app to activate. The app is not sending me an invitation to activate.
So is that your way to not sending money back, actually by that way you will lose me as a user cause i’ll be afraid to deposit any money once again and I’ll tell my experience to any one who will ask for my review
Here’s my ID number in your app: [protected]
Claimed loss: 200 EGP
Desired outcome: Please refund
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2 Deposit
i made deposit with 200 AED (UAE) with bank transfer and still not credit in my account for 12h+ i called bank they said the money has been transferd and credited to account of other side i sent email and for now they didn't solve anything i made other deposit with 300 AED and not credit too and none help now i have 2 deposit not credited in my account i dont what is that and none need to help me ! Kindly answer the email and solve my ptroblem i dont need to wait too much
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Amount withdrawal not received
Dear 1x. Bet Team,
I would like to bring to your attention an issue I am currently experiencing with a recent withdrawal request from my I X BET account . On dated 04th of March, I submitted a withdrawal request for the amount of 535 AED. However, upon checking my bank account, I noticed that the amount has not been credited.
I received a notification confirming the transfer, but unfortunately, the funds have not reflected in my account. I have already sent an email but no response.
I kindly request your assistance in resolving this matter promptly.
Thank you for your attention to this matter.
MUHAMMAD IDREES
1 x bet ID [protected]
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Dear 1xBet Team,
Thank you for your update. I appreciate your team's efforts in addressing my concern. I have already written an email to your given e-mail,but your 1xbet team says it would take longer than normal due to the big volume of orders.
Could you please provide an estimate of how long the process will take to resolve the issue? Your response would be greatly appreciated.
Best regards,
MUHAMMAD IDREES
1 x bet ID [protected]
Dear 1xBet Team,
Thank you for your update. I appreciate your team's efforts in addressing my concern. I have already written an email to your given e-mail,but your 1xbet team says it would take longer than normal due to the big volume of orders.
Could you please provide an estimate of how long the process will take to resolve the issue? Your response would be greatly appreciated.
Best regards,
MUHAMMAD IDREES
1 x bet ID [protected]
This complaint has been resolved automatically due to user's inactivity.
Deposited still not reflecting my wallet
I made my first deposit when the problem start occurred on March 3, 12:05 AM PH time, my deposited amount amounting to Php500.00 wasn't reflected in my e-wallet. I've waited until the next morning and went to check my wallet and the funds is still not reflecting. I went to their customer service this and they said that the it still in process but In my opinion, such things won't last long up to this date. I tried to deposit again with a small amount March 04, 8:56 pm amounting to PHP 250 by their propose means and again, it does not reflect in my wallet.
Claimed loss: PHP 750.00 (roughly around 15 USD)
Desired outcome: If they can't process those transactions, just give me back my money.
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This complaint has been resolved automatically due to user's inactivity.
You are right same problem 😡
It sucks to be honest, so much inconvenience they caused to us
Hello, Md Akash Hossain
Thank you for sharing your feedback. Your opinion is important to us, and we're committed to enhancing our services based on customer input.
We'd like to assist you further and address any concerns you might have. For us to identify you, please provide us with your gaming id and also provide us more details about the situation you encountered. Our team is dedicated to resolving any matters and ensuring a positive experience for our customers.
We appreciate your cooperation and hope to make things right for you.
Best regards,
Alex, the 1xBet Team
1XBet customer service
For the past month and a half i have been trying to contact the security team, without success.
So I reach out the info team in order for them the assist me, no success there either.
Now i reached the info team once again in order to file an oficial complaint due to the lack of action and the extent of time i have been waiting for an answer, again they refuse to assiste me .
In my case i have a very small amount that i can afford to be STOLEN by this company, but i highly recommend everyone to stay away from this company.
Claimed loss: 86€
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Well since you answered me with a question. Can you verify if my last withdraw was done with skrill ?
Best regards.
Could you please check and verify what was the last method of deposit and withdraw i used ?
If there is no restrictions why do I get this message ? I’m only trying to withdraw using the same method I deposit…
I’m trying to reach the security team for the reasons explained in the mail I sent them and they never answered.
I can’t withdraw…
The specific issue of this complain circles around the fact that the security team for two months has ignored my emails and the info team has clearly refused to provide me a substantial form of assistance, ignoring the content of my emails and not providing me an official form of complaint.
I assure you I will not stop and it’s not for the money. There’s a total lack of respect from 1xBet to their customers.
My former complaint was erased and I got no answer. Worst service ever !
I already gave you my details and received no answer back.
Thanks
I've made a deposit since last night and the money hasn't gone into my account yet
I've made a deposit since last night and the money hasn't gone into my account yet.
In your 1xbet, it is written as express deposit, and I have to wait 1 day, but still no money in the account.Instead of express deposit, change it to very slow deposit.I want to play soccer games tonight please get it in my account tonight.Last week, I had to wait for 3 days to make a deposit with express deposit
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I have made a deposit since 22:00 on the 1st of the 3rd month and the money has not arrived in my account.I had to wait 3 days to make the deposit last weekWhat is written on 1xbet is Express Deposit, and I always have to wait for a long time.Instead of express deposit, change it to very slow deposit.I am very disappointed.I want money in my account today, please do it quickly
1xbet japan support service is not good.
I don't know if you're working, but if you can be a little earlier, I'd like to say thank you again and again.I don't want their thanks, I want money in my account
This complaint has been resolved automatically due to user's inactivity.
Deposit
I have a deposit with instapay 300 EGP since 14 hours and still didn't receive the amounts
ACCOUNT [protected]
also i have escalated it through email and chat and no one responses
also the same script please be patient it's not a normal thing to wait a deposit
what is gonna happen when trying to withdraw amounts ?
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1xBet - Withdrawal
I'm Bettor from iran, through 15 years of my betting journey never experienced something shady happend this week on 1xbet. I used to deposit/cashout using perfectmoney there. Lately cuz of pm restrictions for iranian users site support suggested me to use pm vouchers. The way vouchers work is with 2 identifier. 1. Voucher number, 2. Activation number...
Read full review of 1xBet1xbet are scamming people in many ways. And scammed me buying wrongly settling by bets and made me loss my money.
Hello guys,
Want you guys to be aware 1XBET.
They have now started to stole user's money and doing fraud with people.
I have placed two bets on Penalty shooutout total under 9.5.
Total goals of both teams are 5-3 which makes the total 8.
And according to all the rules and regulations of betting, i won this bet.
I have previously won and lost a lot of bets of penalty shootout.
But they have showed loss to my these two bets two days ago.
And i have tried everything to reach out to local customer service and international customer service.
Locals are just not answering me properly and international representatives are not even answering.
I have attached proof with screenshots look at it yourself.
And i have lost my 1000$ like this.
1xBet - Debited money to his account without my knowledge. (1xbet staff)
Dear 1xbet team, There is a person contacted me because my funds have not deposited in account. On contacting him he said he is working with 1xbet company. And thus I think he is your real staff member. He deposited with my astropay ac without my knowledge and started creating reasons. I have all the whatsapp chat, call recordings, transaction details and...
Read full review of 1xBetDeposit issue
I got problem too in deposit issue.its been17 days without resolving the issue.ive been betting this site for 2 years.and i got problem for depositing money because i mistaken use ewallet instead of ebank transfer.my problem is they need the screenshot of my transfer that my name and account number is visible.and thats the problem the ewallet i use is they dont have that document only account number can seen.im out of patience because its never ending.everytime i check on it.they always say send the transaction that the name and account are visible.
Tell to your company i donate the money.because im so get stress for begging the money and no way to get it back.enjoy your team regards to all of you!
I did that so many times.still they didnt resolve the issue.instead if i dont check it,they dont have any update what a worst costumer service.and if they reply it saying again send this blah blah blah.it gets me stress for how many days.its looks like im talking to a robot its repeating over and over again!
the locked my account after verifying it
Upon starting my account with 1xBet, I promptly completed the requested verification process by submitting all the necessary documents. Subsequently, I have been actively using my account for both deposits and withdrawals without any issues. However, my recent deposit of 5500 CAD triggered another account suspension, with a request for re-verification.
I immediately complied with the request, submitting all the required documents once again. It has been over 24 hours, and my account remains suspended, with approximately 7000 CAD held in it. Despite my attempts to seek clarification and resolution, I have not received any response from your team.
This prolonged suspension and the lack of communication are causing significant distress, and I am finding it difficult to comprehend why this has occurred after successfully completing the verification process initially
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Hi,
I am writing to express my profound dissatisfaction and concern regarding my account (ID: [protected]) with 1xBet. After successfully verifying my account for the first time, I was unexpectedly asked to undergo the verification process once again following my recent winnings.
In compliance with your request, I promptly submitted all the required documents. However, three days later, an additional request was made for a selfie with my ID and a conversation in the background. Despite providing these details, I was shocked to discover that the funds in my account were unilaterally deducted, leaving only 500 CAD. My balance dropped significantly from 6023 CAD to 500 CAD, with the explanation that I allegedly have multiple accounts with 1xBet. I would like to emphasize that this claim is entirely false, as this is my first interaction with your platform.
The lack of clarification and transparency surrounding the closure of my account and the substantial reduction in my balance is deeply distressing. I urge you to provide detailed information on the alleged multiple accounts and the decision-making process that led to the closure of my account. Additionally, I seek an explanation for the significant reduction in my account balance.
Furthermore, I would like to draw your attention to a pending refund from Jeton Wallet with Transaction ID [protected]. Unfortunately, I have not received this refund, adding to my growing concerns and frustrations.
After I gave them every thing they blocked the account
WHEN I CALL THEM over the phone they hang up the calls ,and deal like a bot, you are big scammers.
You stole my money7000 CAD.
I NEVER MADE ANY OTHER ACCOUNTS WITH YOU.
Now you took from me 7000 CAD, AND SAID I have MULTIPLE ACCOUNTS WITH YOU,
that is totally wrong, this the first time deal with you,i don't have any other accounts with you, you blocked me and the security team said all your email will be ignored.
"'I need my money it 7000CAD "" YOU ARE BIGSCAMMERS , YOU ONLY LEFT FOR ME 500 CAD ONLY LAST TIME I DEPOSITED 5500 CAD.
I DONT HAVE ANY OTHE ACCOUNTS WITH YOU
YOU ASKED FOR EVERY THING TO VERIFY ASKED FOR SLFI WITH MY ID I DID, AND ANY THING ELSE YOU ASKED FOR I DID
here is their replay when I asked why are you don't replay and what is the reason for verification if you already verified it before.
This complaint has been resolved automatically due to user's inactivity.
Because they have poor specialist to check the issue.same as mine
1xBet - Unjust account block and lack of response
I am writing to express my deep concern and frustration regarding the recent block on my account with the ID [protected]. I have been a loyal customer, and I am perplexed by the sudden and unexplained restriction on my account. Three weeks ago, I received a call from a member of your team. Unfortunately, the conversation was unclear, and the representative...
Read full review of 1xBetAbout withdraw
I am not able to take a withdrawl i have done all the security work but still im not able to take my money out kind do something
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This complaint has been resolved automatically due to user's inactivity.
Bet outcome error (Won bet turned into lost)
I have placed two bets on penalty shootout.
A match between Blackburn rovers vs Newcastle of FA Cup [protected])
I bet on total goals outcome of under (9.5) in the penalty shootout.
Total goals in the penalty shootout was 3+4= 7.
Total goals are 7 which is under 9.5 goals.
But system shows that i lost this bet.
Please correct this error and add my winning amount of both by bets in my account.
I have attached screenshots of both bets and match outcome.
Betslips:
[protected]
[protected]
Thanks.
Claimed loss: 115$
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Dear Alex,
You have been responding to all new complaint queries of other people and not responding to mine.
I am deeply hurt and concerned about the authenticity of 1xbet because of irresponsible behaviour of 1xbet representatives.
Please resolve my matter as soon as possible.
Dear Alex,
Please resolve my matter as soon as possible.
It is a big amount for me.
I am very stressed.
I am again attaching the proof of the match result from official sources.
Total penalty outcome under 9.5 goals.
The result of this match is crystal clear everywhere.
Full time match result is :
Newcastle United 2-1 Blackburn Rovers
Penalties result is:
Newcastle United 4-3 Blackburn Rovers
And you guys are blowing my mind away by asking for some magical source.
https://www.thefa.com/competitions/thefacup/results
Instead of writing this source source text.
Haven't you seen the official source i presented?
I have attached all the screenshots from your app and from the official football website page.
I am fed up of you guys for asking me to present "Source". Why don't you guys just type on google about the result of the penalties outcome of this match?
Why wasting my time and doing nothing?
https://www.thefa.com/competitions/thefacup/results
Have a look at this link and see the total penalties result of the match and don't waste my time to ask again for the source, which you guys are supposed to look for from your side.
What source my friend?
You own app is my source.
I have placed bet on Total of Penalty Shootout goals not the total of game goals.
Total goals of penalty shootout are 3+4= 7.
Which comes under 9.5.
What other sources are you looking for when your own app calculated the goals correctly? but you guys are not calculating it correctly!
This complaint has been resolved automatically due to user's inactivity.
About security
My two factor authentication get disable because of the limit exceed for 12 pm pls open it bcz i want to withdraw my money
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
1xBet Customer Reviews Overview
One of the most significant advantages of 1xBet is its extensive range of sports and events to bet on. Users can place bets on popular sports like football, basketball, and tennis, as well as more niche sports like table tennis, futsal, and Gaelic football. The platform also offers a variety of live betting options, allowing users to place bets on events as they happen.
Another positive aspect of 1xBet is its casino games selection, which includes a wide range of slots, table games, and live dealer options. The casino games are powered by top software providers like Microgaming, NetEnt, and Evolution Gaming, ensuring a high-quality gaming experience.
1xBet also offers a variety of bonuses and promotions to its users, including a welcome bonus for new users and regular promotions for existing users. The platform also has a loyalty program that rewards users for their activity on the platform.
Overall, 1xBet has received positive reviews for its diverse range of sports and events, user-friendly interface, fast payouts, and attractive bonuses and promotions. The platform is also highly rated for its customer support, which is available 24/7 via live chat, phone, and email. Users have noted that the customer support team is responsive, knowledgeable, and able to assist with any issues or questions.
In terms of payment options, 1xBet offers a wide range of deposit and withdrawal methods, including credit/debit cards, e-wallets, bank transfers, and cryptocurrency. Users have praised the platform for its fast and reliable payment processing, with most withdrawals processed within 24 hours.
While 1xBet has received mostly positive reviews, some users have noted that the platform can be overwhelming due to its extensive range of sports and events. Additionally, some users have reported issues with account verification and bonus conditions. However, these complaints are relatively minor compared to the overall positive feedback on the platform.
In conclusion, 1xBet is a highly rated online sports betting platform that offers a diverse range of sports and events, casino games, and attractive bonuses and promotions. The platform is user-friendly, reliable, and offers fast payouts and excellent customer support. Overall, 1xBet is a top choice for sports bettors and casino enthusiasts alike.
1xBet In-depth Review
Types of Betting Options Available: 1xBet offers a vast range of betting options, including sports betting, live betting, casino games, live casino, poker, lotto, and esports, among others, catering to diverse betting interests.
Navigation and User Interface: The website interface is packed with information but can be cluttered, making navigation a bit complex for new users. However, with time, users report getting used to the setup.
Live Streaming Service Quality: 1xBet offers impressive live streaming services for a variety of sports and casino games. The stream quality is reliable with minimal lag.
Deposits and Withdrawals: The platform offers an array of payment methods, from e-wallets to credit cards, facilitating smooth transactions. Both deposit and withdrawal process is usually quick, though some users have reported delays.
Competitive Odds: 1xBet is renowned for offering some of the most competitive odds in the online betting market, enhancing potential winnings.
Customer Support: The company offers 24/7 support via different channels like live chat, email, and phone. Feedback on the effectiveness of customer support is varied, with some praise and some criticism.
Available Promotions and Bonuses: Users are enticed by a range of promotions and bonuses, including a generous welcome bonus, ongoing promotions, and occasional special offers.
Mobile Compatibility and App Performance: The mobile version of the site is fully functional, and two apps are available for download for Android and iOS devices. Users report the apps to be reliable and efficient.
Security and Fair Play: 1xBet is licensed and regulated by the Curacao Gaming Authority. The website uses advanced SSL encryption to ensure the security of user data.
User Experiences and Ratings: User experiences are mixed, with many praising the odds and betting options, while some express dissatisfaction with customer service and withdrawal times.
Registration and Verification Process: New users find the sign-up and verification process to be relatively simple, though it might require providing detailed personal information.
Variety of Sports and Events Covered: 1xBet excels in covering a broad range of both mainstream and niche sports events, catering to diverse betting preferences.
Range of Payment Options: The platform stands out for offering numerous payment methods, catering to a global audience. It includes credit cards, e-wallets, mobile payments, cash, payment systems, and cryptocurrencies.
Transparency and Trustworthiness: While the company is licensed and regulated, there have been some user complaints about unclear guidelines and issues with withdrawals, affecting the overall trustworthiness.
VIP Program and Loyalty Rewards: 1xBet runs a loyalty program where frequent bettors can gain points and enjoy numerous privileges, including better deals and various bonuses.
Website Speed and Performance : Despite the high amount of content, the website performs reliably, and loading times are generally impressive.
Language and Currency Options: The website supports an extensive range of languages and provides multiple currency options, accommodating users worldwide.
Overall Gaming Experience: Overall, 1xBet offers a comprehensive online betting experience with a vast range of betting options, competitive odds, and bonuses. However, its reputation is somewhat marred by some user complaints mainly about customer service and withdrawals.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with 1xBet. Make it specific and clear, for example, "Delayed Withdrawal at 1xBet" or "1xBet Account Verification Problems".
4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with 1xBet. Include key areas such as:
- Account Access Issues: Describe any problems you've had accessing your 1xBet account, such as login difficulties or account suspension.
- Transaction Problems: Detail any issues with deposits, withdrawals, or bet settlements, including dates, amounts, and any correspondence with the company.
- Customer Service Interaction: Share your experiences with customer support, including response times and the quality of assistance received.
- Technical Glitches: Mention any technical problems you've encountered on the 1xBet platform, such as app crashes or website errors.
- Policy Concerns: Discuss any policies that you find unfair or problematic, such as terms of service or bonus conditions.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or chat logs. Do not include sensitive personal information like passwords or full credit card numbers.
6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with 1xBet. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, account reinstatement, or another form of resolution.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is realistically achievable.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from 1xBet representatives addressing your concerns.
Frequently asked questions (FAQ) about 1xBet
Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.
Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.
The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.
1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.
1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.
1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.
1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.
Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.
Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.
1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.
Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.
Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.
Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.
1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.
To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.
Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.
Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.
The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.
Most discussed 1xBet complaints
1xbet/account blocked with 879.42 eurosRecent comments about 1xBet company
Deposited still not reflecting my walletYour Voice Matters: Our Commitment to Genuine Reviews
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