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JustAnswer Complaints & Reviews

JustAnswer / charged without permission or knowledge.

Co
con lellis on Jan 22, 2019

Hi I used Justanswer regarding an automotive question and click to pay $5 (as stated) to answer a question. There was a $36 or $38 fee for a phone call so I obviously didnt use that option. and no other fees were stated. There was no indication or request or summery to show that there would...

JustAnswer / money deducted from credit card for? no service given

Ma
maurmaur on Jan 20, 2019

On 7th January 2019, we were attempting to install a new printer. We thought we were in the manufacturers site and asked for assistance. We were advised that a payment of $5 was required, so gave credit card details In good faith as was advised that the $5 would be refunded if necessary...

JustAnswer / no answer to my question and charged me anyway

An
angiolino on Jan 18, 2019

I n0ticed that you charged me 39.96 gbp fot nothing, as i never had an answer to my question. Refund my money back. I asked how to open an iveco daily 2001 van bonnet with a brocken cable. Payment was effected on the 16 th december 2018 by banif bank malta now i do not require your fake...

JustAnswer / advice online

Ma
Marta S Basile on Jan 18, 2019

I did sign on for the trial membership for $5 and asked 1 question in August 2018 . Before the end of the 30 day trial period, I cancelled the membership which is hard to online. They don't have a form, so I sent them a message. I have been billed $46 per month since September 2018! …. Buyer...

JustAnswer / fraud/ scam against me

Ms
Ms Soup on Jan 18, 2019

Hello I am writing in regard of fraud against me.I woke up his morning and was surprised to find out that my money was taken from my credit card on January 13, 2019, 46 usd by JUSTANSWER *MEMBERSHP [protected] CA . I do not recall ever using their website or services at anytime in my...

JustAnswer / avoid this website!!!

To
Todd / Fantastic on Jan 16, 2019

I joined this website on their $5 trail basis to seek help with an immigration/visa issue. Though the person I messaged with was very helpful, the company charged me the full $46 membership account fee shortly after my signing up with no notice at all and I immediately cancelled the...

JustAnswer / unauthorized card payment

Co
Consolata Wanjiru on Jan 8, 2019

Greetings. On 8th January 2018, an amount of Kenya Shillings Four Thousand Nine Hundred Seventy Five Cents Ninety Six (Kshs. 4, 975.96) was deducted from my account, debit Card Number 4478150078919626 from Equity Bank Kenya Limited and my account number 0090290624858 without my authority. The...

JustAnswer / legal advice

Da
David Luckhurst on Jan 6, 2019

This is the second time I am having to write a complaint which is quite thought provoking as a result of the way a complaint is submitted. After being satisfied with the answer from the question being asked from a legal perspective and donating £5 for the privilege, after pursuing through my...

JustAnswer / a appraisal they wanted 5,00 and they would give appraisal of vintage dishes

Fi
Firewater23 on Dec 27, 2018

I went online to see about appraising some vintage China and this place never gave answer but they took 5 bucks and was trying to charge my bank 67 more dollars and then charge me 83 dollars a month from now until I cought it.it could have went on for months if I had not had the ping set...

JustAnswer / unauthorized credit card charges

El
electric red on Dec 24, 2018

complaint/just answer/auto billing. on 04/05/18 I called just answer on internet and talked to a tax advisor named robin D. .It said it would cost 5.00$ and I could ask for a refund .She was unable to help me with my state tax question That order I:D: # was 18723978-460 .I then asked for a...

JustAnswer / doctor

Pm
Pmcca on Dec 23, 2018

On 20th of december I was unwell and was looking for some advice on my laptop. Just answer came up offering a health advice. It said it was £3.00 for a consultation. I thought that was reasonable and I put my card number in. As I began to put the card number in it flashed up it would be £12.00...

JustAnswer / made payment for a call

Gh
Gherie on Dec 18, 2018

Dear sir or madam I am writing this to make two serious complaints 1. I made 43 pounds for on 12 of December 2018 for someone to call me in regards to my legal question, I didn't receive the call 2. on 18th of December 2018 payment equivalent to 35 pounds was taken from my card without...

JustAnswer / veterinary question

Ga
Gail Cronin on Dec 16, 2018

Approximately 2 months ago I called "Just Answer" Vetenary service to ask a question regarding a rawhide bone that my dog had just swallowed whole. It was late in the evening and my normal vet's office was closed. All I gave them was my telephone number as the Vet had to call me back. I...

JustAnswer / justanswer taking excess money

Al
Alexythimia Attar on Dec 16, 2018

AFter my wife used my card to ask a question, JustAnswer took out excessive amounts of money. The answer was meant to cost $5, they took out the $5 then another $40. This is a disgraceful scam and supported by large companies. This website should be taken down. My wife did not even complete...

[Resolved] JustAnswer / asked for help on hooking up motor on my furnace

Be
Beverly Silva on Dec 11, 2018

I spoke to someone via email and they did help me they asked me if I wanted to speak in person for 20.00 more and I said no. They then finished helping me on the computer never spoke to anyone on the phone. This has caused me to overdraft causing me to have another 30.00 charge. I want...

[Resolved] JustAnswer / I believe that justanswer has scammed me for $171.77 us

Le
Lee Miskle on Dec 9, 2018

I have repeatedly asked for assistance by an IT expert to fix my hacked iPhone but instead I keep getting put through to the payment page . This appears to be an automated system rather than a live one and if I don't receive the help I requested and a refund of thje outstanding amount I am...

[Resolved] JustAnswer / I wanted help with a question with my new IPAD

Su
Suzanne James on Dec 5, 2018

I wanted help with a new IPAD I had just purchased from Apple Store, as I had downloaded all info from the old IPAD into the new one. I left the Apple Store and later had an issue that I could not resolve and the "Justanswer" popped up when I had asked a question online. I was asked for $5...

[Resolved] JustAnswer / I am being charged for a membership that I didn't ask for

Wd
wd9598 on Dec 4, 2018

I asked a question about a furnace and never received an answer. I thought I would be charged five dollars but I was also charged a membership fee even after I cancelled the service. I want my money back. You can check your records to see when I called you and when I cancelled. I expect a...

[Resolved] JustAnswer / I am being charged $46 a month by your company

Di
Diana Tomlin on Nov 29, 2018

This is a complaint about your own company! I am being auto charged $46 a month by your company and it better stop immediately. I asked for immediate suspension on this well over a month ago and I have been charged now 2 times and I will not put up with this. I better be getting a refund...

[Resolved] JustAnswer / advice I didn't want

Jo
John McLachlan on Nov 28, 2018

I was lead to justanswer.com thinking it was a free service, I suffer sever depression and panic attacks. Immediately after asking my question I realized I had made a mistake and made repeated efforts to stop justanswer from continuing. I got the shock of my life today having been billed...