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JustAnswer Complaints & Reviews

JustAnswer / complaint

Elainesymons on Mar 25, 2019

Hi I agreed to pay $5 for advise from just answer. T The website kept asking if I wanted to pay more to receive a quicker response to my question. I ceased involvement with just answer and felt too uncomfortable to track my way through the website to ask a $5 question. My pay pal account...

JustAnswer / your refund policy

Yvonne Banks on Mar 25, 2019

I have had POOR SERVICE Have requested a refund, last week. No reply. Now trying to log onto your front end 'Live Chat 'to ask what is the update about date of refund, its clearly a scam and there are no agents just pretty icons of young Admin people with an algorithm behind...

Just Answer / fee charged, when advertised as @ $5 fee totally refundable, only to see paypal was charges $70.00 and monthly payments

Kathryn Jansen on Mar 17, 2019

I went onto the just answer web site to ask a Facebook question, I was directed to the payment section, prior the site advertised it was a $5.00 totally refundable one off payment, but when I went to PayPal today I notice I was charged $70.00 with following monthly $70;00: Payments . When I...

JustAnswer / just answer

Ric Roderick on Mar 15, 2019

Looked online for an answer to a problem that, had I known the company charges and keeps taking money from your credit card company, I wouldn't have gone through with it. It's truly an underhanded trick for a guy who used his wife's pregnancy to create empathy from others. This i...

JustAnswer / justanswer

monalisasmiler on Mar 12, 2019

I paid £5.00 to ask a question - this was authorised I did not authorise the additional £40 taken from my Bank account and would like this refunding. Just Answer advertise that they can provide legal advice for a fee of £5.00 however then deduct £40 in addition without your authority or...

Just Answers / online help with car problem

Paul Boulton on Mar 8, 2019

I am having a problem with my car air con. I was seeking help from forums when this site popped up asking if they could help. I thought it was a forum chat. I explained my issue and I was surprised at the speed of the response. I was asked a number of questions and asked if I would like to...

JustAnswer / double charge

Gabriella Nemeth on Mar 6, 2019

my email is [email protected] I contacted you because my Gmail didn't work, couldn't open any email. A technician fixed the problem with remote access but my card was charged TWICE. AUD73 and AUD55 - this latter is the amount I agreed to when he remotely accessed my PC. I tried to get in...

JustAnswer / membership

Jeff 1961 on Mar 4, 2019

I signed up for a brief membership with just answer, then when I saw that they took an annual membership out of my bank account, I requested a cancellation and refund of my money on that very same day. They referred to some fine print somewhere in their membership agreement and denied my...

JustAnswer / complaint

Pooja a shah on Mar 4, 2019

I saw justanswer website and they said 5$ trail member for 7 days and then they will charge for membership per month if you don't unsubscribe. They said ask as many questions as you want in 5$ for 7 days. So I asked so many questions to so many doctors but they charge 16$ to 18 $ per... / online help service for appliance repairs

Mel Girardin on Mar 3, 2019

I decided to try the "trial" subscription which I thought was going to cost $5.00. I guess I didn't see the fine print because it signed me up for a monthly subscription and charged me $28.00. I called to cancel on 3/3, and they processed my cancellation but would now refund...

JustAnswer / took my money without permission

Ripped off company on Feb 28, 2019

This useless Just Answer Company advertised 5.00 one question and they took 46.00 out of my account for a membership. 1 simple question dont have A bunch of legal stuff. Ripped me off, I cancelled my debit card they will no longer rob me. So i called them got live person, could not resolve...

JustAnswer / double paypal payments

Sandra Gesler on Feb 24, 2019

Dear Sandra Gesler, You sent a payment of $34.00 AUD to JustAnswer ([email protected]) It may take a few moments for this transaction to appear in the Recent Activity list in your Account Overview. Merchant JustAnswer [email protected] 800-964-0961 Dear Sandra Gesler, You sent a payment of...

JustAnswer / reoccurring membership fee

cbgorbett on Feb 24, 2019

I have never heard of this company. I have never used this company. They have been charging my amex account $78 per month for 7 months but they refuse to refund my money despite acknowledging that they can not locate an account under any of my email addresses or under the 10 (!) digits of...

JustAnswer / justanswer solicitors

Zsuzsika on Feb 20, 2019

I set up for the five pound trial and didn't proceed as I didn't need the information that urgently and I'm not in a position to become a member. I have now seen my most recent bank statement and JustAnswer solicitors have debited my account of a further 40 pounds for membership, using my credit card details. My details are [email protected]

JustAnswer / money taken from my account that I was not aware of

Sharon wally on Feb 14, 2019

I asked for help last weel had to pay $5.00 twice and then $48.00 plus $55.77 an now another $68.00 has gone from my account an nothing was resolved for me because the link I was sent didn't take me anywhere just lost the link and couldn't get it back unless I paid more money I dont want...

[Resolved] JustAnswer / just answer

OhioJoe on Feb 13, 2019

On or about January 31, 2019, I was seeking help for a problem with a Trane furnace and attempted to use ‘'. I provided my credit card info but was unable to ever get an answer or even a suggestion. I asked to cancel the transaction and to credit my card for the charge. Today...

[Resolved] JustAnswer / refund, no answer given

Nick Bowden on Feb 13, 2019

I need a refund of $46.00, since I submitted a question and received no answer. This is ridiculous, and a scam. Your company is preying on people who are desperate for answers. I was asking about a serious illness I have, and you just took my hard-earned money. The charge was made to my...

JustAnswer / refund

Thomas A Daugherty on Feb 5, 2019

I'm seeking a refund of $46.00 charged to my credit on dec. 27, 2018. I paid the $5.00 upfront but i didn't know or see how to cancel. I'm sorry but i'm 75 yrs. Old and i can't pay this. Please consider my request. I didn't know that i was signed up for this site until i received my credit...

[Resolved] JustAnswer / I asked for help to set up skype paid the 5.00 that was asked but did not proceed

Christine Easthope on Jan 31, 2019

Asked for help to set up Skype on their help line asked a few questions was told to pay $5.00 which I did then they directed me to a tech for further help was going to cast $59.00 so I then left the site noticed on my credit card that the amount of $59.00 had been taken and for what at not...

[Resolved] JustAnswer / money deducted from my account without my knowledge

Ndukwu madeline on Jan 24, 2019

Pls I needed to ask a question and they told me I couldn't ask until I pay and clearly I didn't want to pay so I decided to leave the site not knowing that I was charged for a service that I wasn't able to see my answer unless I paid and I didn't need their services again cos I was fine...