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JustAnswer Complaints & Reviews

JustanswerTaking money under false pretences. Internet scam website.

I asked a legal question using JustAnswer website and pair £5.00 for this which gave them my bank details. I never got any answer, just an email saying things like this can take some time, would it be alright if they kept on looking. I then forgot all about JustAnswer. I could see from their email that a had paid £5.00 for a free trial. Then I got an email today the 27th February, and this was an invoice to say that JustAnswer were going to take £40.00 from my bank account for my full membership. I immediately cancelled this and have an email to support this. However, when I checked my bank statement I found the JustAnswer had taken £40.00 from my bank account on the 5th February. For nothing. Why on earth would I want to give JustAnswer £40.00 a month for nothing! This organisation is a fraud. It should be banned by Google. I want my money back. Copyright 2019 JustAnswer LLC. All rights reserved. JustAnswer is a trademark of JustAnswer LLC. P.O. Box 29045, San Francisco, CA 94129

Just Answer — Just Answer Membership I did not sign up for

Good morning In October 2019 I asked a couple of questions in your 7 day trial period and incidentally did not get relevant answers relating to Scottish Law. To my surprise I...

Websites  · Feb 25, 2020

Justanswer — trial

I used your services for one day for the trial period of a week. I then paid the $5 and afterwards immediately cancelled your services online through your website using the same...

Websites  · Feb 22, 2020

Justanswer — unauthorised use of credit card

I asked 1 question and got 1 reply in dec 19 now my bank statement for jan/feb 20 shows a £45 deduction to just answer for membership fees which I did not apply for. It was just 1...

Websites  · Feb 21, 2020

Just Answer — your business

I joined Just Answer on a 5 day membership through Banfield Vets. I was told I would recieve an email to accept or reject a full membership. I did not and now have been charged...

1 comment Websites  · Feb 13, 2020

Justanswer — ja-exprt.com

A few days ago I was searching for an air filter for my J-SKY Chainsaw, and was visiting their website. The date was around the 7th of Feb. A message came up regarding an expert...

Websites  · Feb 12, 2020

Justanswer — membership fee

I just got off the phone with customer service to cancel my membership which has now been canceled. I thought I had till the 11th to cancel but was informed that today was the day...

Websites  · Feb 11, 2020

Justanswer — ja-exprt.com*membership [protected] ca

My Merrill-Bank of America Visa statements lists on 02/02 a $50.00 membership charge from the company above. I have never heard of JA-EXPRT.COM, and I suspect they have somehow...

Websites  · Feb 11, 2020

Justanswer — xbox

While in contact with microsoft they mistakingly transferred me to justanswer. Who immediately wanted to know what my problem was with xbox, for $5. I told them I did not have a...

Websites  · Feb 10, 2020

Justanswer — a legal question about attorneys

I called just answer way back in October and asked a legal question about what I could do about charges my son was incarcerated on but only had a public defender & wa...

Websites  · Feb 09, 2020

Justanswer — unauthorized credit card charges

In the latter part of 2019, I went online to seek assistance with a legal matter. By per chance I came across 'Justanswer'. I entered my credit card details as directed. Because...

Websites  · Feb 07, 2020

Just Answer UK — the fraud that has been perpetrated by just answer uk

484387 I asked a Legal question, paid the £5, then was told the answer would cost me £44 and I said something like "I don't want to pay that kind of money", left it, and got a...

Websites  · Feb 07, 2020

Justanswer — monthly membership

A few months ago I logged in with a query about my Epsom printer and was asked to pay for the answer. I've just checked my credit card statement and notice that I"m being charged...

Websites  · Feb 07, 2020

Justanswer — inability to cancel

574929 Hi everyone, I paid my $5.00 for the free trial and received my answer. Call me crazy, I had a sick Betta fish. Watch for the email indicating your temporary password Sign in...

Websites  · Feb 05, 2020

Justanswer — money was wrongly deducted from my account

574929 My name is ike great osita, my email address is [protected]@ yahoo.com. I lost this account and sort the help of just answer experts to help me recover it. I was charged $1...

Websites  · Feb 05, 2020

Justanswer — billing for nothing

Hello there I have been paying you monthly fee for nothing without noticing until now. Please stop taking my money and I would be thankful if you gave back to me what you have...

Websites  · Feb 05, 2020

Justanswer — help with cancellation

Earlier this month I bought something by mistake so searched for Amazon service, Just answer came up, the robot asked the problem which I wrote they then requested $5 refundable...

Websites  · Feb 04, 2020

Just Answer — just answer

I agreed to a £5.00 refundable one week trial. The money has been taken from my account within three days. I cancelled my subscription within fifteen minutes when in answer to my...

Websites  · Feb 04, 2020

Justanswer — website set up to make it difficult to cancel on own, so they can keep your $

I entered my CC info for a question to be answered during my trial period. But when it came time to cancel my trial and avoid being charged, the system kept telling me that my...

Websites  · Feb 03, 2020

Justanswer — monthly membership fee?

574929 READ RIPOFF RIPOFF SCAM SCAM!!! Do Not USE SERVICE. LOSE $45!!! When using this service it clearly states they charge you $5.95 for answering your question. Some $$ goes to...

Websites  · Feb 02, 2020

Justanswer — justanswer

Debit, -dated 12/10/2019 9n the amount of $50. from my (Roland Bouchard) Bank Account : 2704 POS Debit 221001 *membe800-240-13 71 Ca I was informed that the Error would be...

Websites  · Jan 31, 2020

Justanswer — just answer ask an expert a question

I went to the website of this company and paid $5 for a "free" trial and received an answer to my question which was less than satisfactory. Since then I have had $66 taken from...

Websites  · Jan 29, 2020

Justanswer — justanswer dog vet

I spoke to this service in January and my account was debited £5.00, the fee specified, fine but now I notice a further £25 has been taken out of my account on the 20th Jan. I did...

Websites  · Jan 29, 2020

Justanswer — unrequested charge for membership

I have noticed a charge on my Visa Card Online Bank Statement for $66 dated 25/1/2020 which I DID NOT request. Why was I automatically charged this amount when I initially...

Websites  · Jan 29, 2020

Justanswer — unauthorized credit card charges - answer to query did not resolve the issue client number [protected]-6.

Kindly refund both these amounts as the response was inaccurate and I did not give Just Answer permission to debit my credit card for a further R365. Client number ;...

Websites  · Jan 27, 2020

Justanswer — justanswer has illegally deducted money from my visa debit card

I contacted Just Answer on 12 November 2019 for Professional Help regarding my Autistic Nephew. I paid GBP 5.31on 12/ 11/ 2019 On 22/11/2019 you deducted GBP 39.67 On 23/12/2019...

Unauthorized Charges  · Jan 27, 2020

Justanswer — unauthorised transactions billed

I logged onto the Justanswer website, paid the $4.63 AUD plus $0.13 AUD foreign fee on 6th January 2020, then received 5 unauthorised transactions of $0.10 charges. On top of...

Websites  · Jan 25, 2020

Justanswer — membership

Good morning. I have just been charged $NZ76 on my Visa Card presumably for membership??. The day in fact the minute I inadvertently joined while sorting out an Amazon problem and...

Websites  · Jan 25, 2020

Justanswer — unauthorized credit card charge

I was trying to get Epson customer support for help in setting up my new printer, and clicked on the JustAnswer trial offer by mistake, thinking it was connected to Epson. The...

Websites  · Jan 25, 2020

Just Answer — unauthorized use of my credit card

Recently I looked for help regarding my Hewlett Packard printer, re: a wi-fi- connection. "Just Answer" was listed in an internet search as a problem solver. I thought the service...

Websites  · Jan 24, 2020

Justanswer — legal fees

Hi, my name is Paul, recently I was seeking professional help from yourselves but had decided not to go down this path with you, so I canceled my account after giving you detail...

Websites  · Jan 24, 2020

Justanswer experts advice — I cancelled on the 3rd day of my 5 day trial and they charged my husbands card anyways.

I had a question about some coins I have. S$o I just typed exactly that into my search engine (Google.com) and I landed on the Just answer site which lets the question go through...

Auctions  · Jan 23, 2020

Justanswer — justanswer taking out subscription

We only used your website once where you were very helpful but have since had two extra payments taken out of account for $49 over the last two months. We no longer require your...

Websites  · Jan 22, 2020

justanswer.com — unauthorized debit card withdrawals

i never signed up for membership and have had an answer on a car problem answered for 5 pounds and am now being billed monthly.WTF. canceled payments with my bank .but they still...

Internet Services  · Jan 22, 2020

[Resolved] Justanswer — justanswer.com

574929 I was told that I would need to submit my credit card to get a trial one answer for a question on resolving a MacBook Pro issue and iTunes. No worries, I was told.. as soon as you...

Websites  · Jan 20, 2020

Justanswer — inability to cancel subscription to just answer

On 9 January 2020 I paid £5 for a 'trail period' and advice about my mobile phone. I was given a useful answer and I then paid a 'tip' of £6 on 13 January. Your website state...

Websites  · Jan 20, 2020

[Resolved] Justanswer — unauthorised credit card charges

Date of Incident 15 December, 2019 Client Number [protected] Description I sent $2.00 for a trial question on 15 December, 2019. I submitted a question about restarting a Kindle...

Websites  · Jan 19, 2020

[Resolved] Justanswer — unauthorised money taken from my account.

As i though this had been sorted out.i cannot find thte relevant b ank statements.I shall contact my bank again because they took this to fraud suqad.You toopk £30 0 from my...

1 comment Websites  · Jan 17, 2020

[Resolved] Justanswer — customer service

I singed up for the 7 day trial and paid $5 after the trial i got charged $29 ( I didn't know i was signing up for the membership) called customer service an hour after the...

Websites  · Jan 17, 2020

[Resolved] Justanswer — membership

I asked one question and automatically became a member with a fee of £25, I think this is a underhanded and totally unproffesional way of enlisting members. I have cancelled my so...

Websites  · Jan 15, 2020