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JustAnswer Customer Care Service

JustAnswer LLC

P.O. Box 29045
San Francisco
United States - 94129

Customer Support Phone Numbers

+1 888 587 8220(Support) 9 2
+1 800 509 5721(USA) 2 1
+64 800 452 621(New Zealand) 0 2
+44 80 8189 0970(UK) 0 2

JustAnswer Complaints & Reviews

Just Answer / this provider charges me monthly membersghip fee when I paid for a one of advice

Philip de J on May 22, 2017
I bought a one off piece of IT advice from a Company called JustAnswer. I paid what looked like a fixed fee for limited advice and paid upfront. Since then, Just Answer bills my credit card $65 per month! I just noticed this. To the best of my knowledge, I only contracted to get one bit...

Justanswer / a plum out rip off!! called thinking I had got in contact with microsoft!!

Southern corn on May 21, 2017
Like I have mentioned on the subject line, I was having trouble with my Microsoft Outlook account and my email account. Well, I was ask for a $5.00 refundable amount and progressed to give some credit card info for the $5.00 charge all of this time I was getting suspicious what the hell...

Justanswer / Debiting my credit card when I received no service from just answer. Return my money

Diane Goldblatt on May 13, 2017
live in south africa. On or about 6 may I completed a help form on amazon regarding my kindle. I put in my bank details but it kept telling me my email address was incorrect. I never got to submit my query or got any response from you. My credit card has now been debited for no service at...

Justanswers / scam

Lyndia Pitts on May 6, 2017
I am locked out of my Microsoft account. I went to the internet and attempted to contact them. Justanswers, came up. I spoke with the man via the computer. The cost would be $5.00. Within 2 minutes, my phone rang. It was from the FRAUD department. They asked me if I had authorized a $31.00...

Justanswer / unauthorized payment on services not received

andre pilar on May 2, 2017
i have emailed you several times now.I went on site for work on my virus riddled pc. before I finished the application the session was terminated. I decided not to continue further with just answer. filling out the application I entered my debit # not my three digit security # before the...

Just Answer / for computer questions

Petra Cat on Apr 20, 2017
Had Microsoft answers so they said. They wanted pay so they charged credit card $37.00..then flooded advertising at me. I asked them to stop and refund my money did not want a membership nor an avalanche of advertising ...don't know if the amount taken included a membership? Never got an...

Just Answer / Tech support

PeterOG on Mar 22, 2017
I've just checked my credit card statement to find that JA has taken double the payment when they didn't even resolve the issue I contacted them for. I reluctantly wrote off the first $51 because I felt they would not refund me, and I was too ill to pursue it, but now I discover that they...

JustAnswer.com / Legal advice

EStormP on Mar 17, 2017
I asked a question about our problem re freehold purchase but the so called 'expert' could not offer an useful answer, and stated that it was too difficult for him to answer on the site without the relevant documentation. When I provided some documentation, he still could not...

Justanswer / Account

Marcell on Mar 14, 2017
They blocked my account and that was a miracle that I even found out about that! No one from JustAnswer contacted me regarding that and I still have no idea what happened. I was a good user of JustAnswer and never did anything wrong!! That is not fair. I sent them messages asking how can I...

Justanswer / Unethical and misleading

Joe Cox on Mar 13, 2017
I tried (Just Answer) to get a legal question advise and they were asking for my credit card for a free trail however they billed my card and there website says that my card was turned down so I checked my card account and this company had charged my account $36 and now I cant get in touch with. This seems to be a scam BEWARE!!! Do not give card info.

Justanswer / Vet lines and your billing service

Trudy Ensbey on Mar 7, 2017
I lost my dog suddenly two days before christmas, so i got onto the just answer website.typed in my question, was asked if i wanted to proceed it would cost $5.i agreed, i also was told to receive a answer from a qualified vet i needed to pay a extra $22 i think it was.i agreed, i received...

JustAnswer / Unethical behaviour regarding payment

Fung80 on Mar 7, 2017
I was inadvertently directed (from a legitimate online chat about a printer problem with a local company ) to the JustAnswer site, by some 'phishing' event?, where the conversation continued. I was asked for a deposit, refundable if the question was answered satisfactorily. I agreed and...

Justanswer / Money taken out of my account by the medical site without my permission

Anna Mercer on Feb 7, 2017
I typed a description of a medical problem into a search engine, and was directed to Just Answer. Here I was led to believe that I could ask one question for $5, although pop-ups kept appearing trying to convince me to 'upgrade' to $10, whereby (it said) I could ask more questions. I only...

Justanswer / Repeated billing for one answer.

Wallace Roberts on Feb 3, 2017
Yes, I indeed asked to find one answer to a problem I was having and could not resolve. My answer came the next day and I was under the impression that after I paid the fee for the answer, that it was a one time charge. It seemed to be a very good website. Well, as everyone else has stated...

JustAnswer / Asked a question and never received an answer

Jimmy Russell on Jan 25, 2017
Hi there i used the service paid $5 to ask a question about my samsung fridge freezer about my ice maker not working which i never got an answer for, i then called your Australian number and the person on the phone told me i had not been charged for the service so i left it at that, on...

JustAnswer / Paid £3 to ask about my printer problem and took £3 & £17 & 30 out my bank

not a happy man on Jan 14, 2017
without my permission took £47 out of my bank no answer to my problem and my bank has been informed I have not authorised for them to take £17 & £30 out my account very unsatisfied with this scam the never gave a in voice for the £3 I payed and no contact that they were going to empty my...

Justanswer Llc / Stolen money

kemaman on Jan 13, 2017
You have taken 3 x £29 from my account This was not authorised Why was it taken my Name is john fisher my password is FRAUD This is the 3rd email on this subject I demand a full refund If not why not I don't know what else to add to make up 350 ch Mary had a little lamb who fleece...

Just Answer / I am complaining about just answer and the computer technicians

ndrasa on Dec 30, 2016
I rang and April spoke briefly and put me onto a technician this happened not once but twice and when the problem reoccurred I had enough. I was charged and could not be bothered getting back to you, rang again same speal another technician not fixed after ages gave up angry now asked for...

JustAnswer / Technicalcat

Kathie Isenberg on Dec 28, 2016
My paypal account was charged $51.00 - I want a reversal since my issue was not resolved and did not get the help I needed. I needed to resize a photo and the help was not able to assist. I did not realize there was a charge for this service, or I would have never agreed to the offer of...

JustAnswer / Unauthorized credit card charges

kemaman on Dec 23, 2016
Earlier this year I used your service to resolve a computer problem I elected to pay a fee if successful It was and $20 was claimed So far so good Subsequently you have taken to (2) sums of £29 from my account. Why ?? I did not authorise these sums so why were the taken I demand a full...

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