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3.4 1475 Reviews

JustAnswer Complaints Summary

870 Resolved
602 Unresolved
Our verdict: While JustAnswer has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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JustAnswer reviews & complaints 1475

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12:29 am EDT
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JustAnswer Deceptive hidden consent

I originally contacted just answer reguarding a power of attorney form. I was told it would be $5.00 per question. I was not informed in a clear easy to decifer mannor reguarding ongoing fees of $46.00. Over the next 9 months I recall only 1 more question asked. However a monthly fee of $46.00 has been taken out of my bank account for the last 9 months these charges are not authorized and I want a refund. Upon speaking to customer care I was told there is a no refund policy. At which point I asked to speak to a supervisor. I was told someone would return my call. No one has done so.

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10:22 pm EST
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JustAnswer Justanswer charge me $46 without my permission.

A few days ago I found this Justanswer website for a free trial that only cost $1 to get an expert to answer a question I was having trouble with. Then I saw this charge me $1 like it said on there and I got the answer. I agree with that because I know and allow you to charge me $1 as you said. Unexpectedly, today I logged into my bank account and saw that you guys (Justanswer) charged me $46 without my confirmation or permission to charge the membership for me that I never asked to participate or allowed a fee to be charged. I'm so angry that you scammed me and charged my money in my bank without my consent. I now request that you immediately refund the $46 that you charged me without my permission to my account. I'm extremely serious and frustrated at the moment. I need your explanation and refund my money. Also, I will never come back to your site again.

Claimed loss: 46$

Desired outcome: I need you to refund the 46$ that you charged me without my authorization to my bank account back.

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Update by Nhu Quynh Nguyen
Mar 02, 2024 11:15 pm EST

This is all the mail you send me and charge me 46 dollars without my permission. I never ask to join to become a membership of Answer , I just visit your website a few days ago to ask for a question that you charge me for 1 dollars as you said on the site. I never never ASK or allow you to join me in for a membership and you just charge me 46 dollars in my bank account without my confirm. OMG this is so crazy. I need you to refund my money back. This is so Scam.

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8:03 pm EST
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JustAnswer Justanswer recurring payments which were cancelled 3 months ago

I Have emailed these scammers now since November 2024

They said they will cancel it and refund me the $41 for Dec back into my account but I'm yet to see it in my account. I have found out that January $41.00 came out of my account again they were to put Dec payment back in my account but didn't now I've looked they have taken out a further $41 for February. I've since now have made sure Pay Pal has cancelled all payments. But they now owe me $123.00 for December, January, February.

I do hope you can help

Sue-Anne Dickfos

Claimed loss: $123.00

Desired outcome: I would like the money owed to be refunded back in my account.

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  1. Pros (Advantages)
    1. Expert Access: The company offers access to a variety of professionals in different fields making it a one-stop solution for various queries.
    2. 24/7 Availability: JustAnswer provides round-the-clock support, making it easy for users to get the help they need regardless of the time.
    3. Global Reach: The company's online platform allows users from around the world to benefit from its services.
    4. Variety of Fields: JustAnswer has professionals spanning a multitude of fields, ensuring that users can find answers to a diverse range of problems.
    5. Affordable Pricing: Relative to the cost of in-person consultations, JustAnswer offers affordable pricing schemes, which also include a free trial for new users.
  1. Cons (Disadvantages)
    1. Hidden Fees: While JustAnswer promotes a free trial, some customers have complained about suddenly being charged a monthly membership fee without their consent following their trial period. They argue that JustAnswer lacks transparency about these charges.
    2. Unsatisfactory Service: Some users reported that the advice they received from experts was not useful or accurate. Others commented that the wait times to get a response from an expert took longer than expected which caused inconvenience.
    3. Cancellation Difficulty: Numerous complaints can be found about the difficulty in canceling the subscription service, with some customers claiming that they continued to be charged even after canceling.
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2:04 pm EST
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JustAnswer They straight lie to you about their price

I had a legal question I wanned guidance on and Justanswer came up one of the first places for online consultation. Accessed the site and after giving some context on my question the bot they use told me I could get one answer from them for 1 euro. Sounds just like what I need! I move forward and it sends me straight to the payment page, introduce my data and I get charged (no confirmation on which amount or anything). I immediately get charged 1 euro... And another charge of 59 euros? This was not mentioned in any step of the way, just the one euro, and you don't get to confirm how much you are gonna pay.

This just fake information they are giving to get you into their membership, not even tiny writing hidden somewhere to trap you. This is not legal.

I would really like a refund for my money but

Claimed loss: 59 euros

Desired outcome: Refund

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Update by Cristina Lahoz
Feb 17, 2024 7:09 am EST

I didn't get any refund for the membership charge

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7:48 pm EST
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JustAnswer Subscriptions

I recently cancelled my Just Answer account. This was acknowledged by Just Answer and advised that no further fees would be charged. I received a message from PayPal to the effect that my Just Answer account was cancelled but further in the same message that I had resumed my account and payments to the amount of A$66 would be initiated from 22 Feb 24.

What is going on ?

(My email - [protected]@bigpond.com)

Desired outcome: Confirm advice of cancelled account. Confirm PayPal acknowledges cancelled account without any ongoing obligations/payments.

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2:01 pm EST
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JustAnswer - Unauthorised credit card charges for subscription not applied for.

I have been charged with recurring subscription charges on my Singapore DBS credit card for a JustAnswer subscription I did not apply for. When I sought advice from the company for a refrigerator that had electrically shorted in November 2023 I was paying for the cost of one paragraph of advice. My credit card reflected this payment a few days later: 11...

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9:37 pm EST
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JustAnswer Justanswer subscription

I am being charged a monthly subscription to justanswer, which I had no wish to subscribe to. I used the service once on a $2 fee which I paid now find that I'm being charged $66 a month, I was not contacted by justanswer to ask if I wanted to join and there has been no indication from them as to how to cancel subscription, they want to send me to another service which states a $1 fee then ongoing subscription of about the same amount as justanswer. I just want to cancel subscription to justanswer

Desired outcome: Cancellation of subscription and fees waived

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3:17 pm EST
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JustAnswer - Subscription charges

Name: Peter Lauwers Email: [protected]@mac.com Date of initial transaction and service: 2024-01-13 Date of subscription charge: 2024-01-16 Amount quoted: $9.99 Total charged: $48.99 On January 13, 2024, I was seeking out an answer to a mechanical issue with my vehicle. I came across JustAnswer, which has a live chat system to facilitate...

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8:59 pm EST
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JustAnswer Spam started 8 hours after membership creation

I created an account sometime before midnight on or about December 16, 2023. I asked a question and received great service from an expert automotive technician.

After completing the online chat, I did not provide my email address to any new websites.

I was very pleased then, and I am still happy with the results.

The next day I noticed that 8 hours after creating the account, spam and phishing messages began arriving in my email.

The messages do not appear to be coming directly from justanswer.com, but it sure looks as though my email address was compromised somehow.

Justanswer.com agreed to stop sending promotional emails, but the spam and phishing continues to this day. I do not have the time to prove that there is a connection between releasing my email address to justanswer.com and being inundated with spam shortly thereafter, but there certainly appears to be a connection.

What a disappointment.

Claimed loss: Loss of faith...

Desired outcome: I want to know if justanswer.com protects the email addresses of its customers. By reading the response, potential customers could learn whether or not to trust their email address to this company.I'd appreciate a response.

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Update by SpammersSuck
Jan 12, 2024 3:12 pm EST

The SPAM seems to have stopped. At least for now.

If it was because of something that you did, Thank you, Vanessa!

Update by SpammersSuck
Jan 10, 2024 10:41 am EST

Vanessa,

Either you (justanswer.com) do or do not protect the email addresses of your members. If you read and understood my message, you would know that the purpose was to have the question answered publicly for all to see.

But thanks for your reply.

I believe it tells us what we need to know.

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3:17 pm EST
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JustAnswer Charges recurring

I do not recall signing up for this service. I cannot cancel my membership unless I sign in but I don’t have an account, and didn’t want to ask for login information because I was worried I might get another charge. I have two months of membership charges ; each month there’s one for 35, and one for 5. Charging me 40.00 each month. I need a refund and cancel the recurring fees.

Thank you

Charlotte Rogers

[protected]

Claimed loss: 80.00

Desired outcome: Refund and cancel membership

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10:30 pm EST
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JustAnswer I thought I was paying $5 but instead was charged $60 for one question

On 11/21/23 I needed an answer about my Jeep. I got the impression that it cost $5 to ask a question. I paid it with my card. I asked my ONE question and then cancelled my account right then so I would not be charged anything more.

But I still was charged. They charged me a $5 join fee and a $55 membership fee. So, for ONE question I was charged $60!

Trying to contact them is impossible. Their customer service chat is worthless. I typed in my concerns and all I received back was a canned response.

They really need to clarify exactly what the charges will be.

Claimed loss: $60

Desired outcome: I would like to have my $60 refunded.

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12:51 pm EST
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JustAnswer Law/Just Answer

In September I asked a question about parking for which I paid £5 . Since then, you have without my permission charged my Barclaycard with £50 in October, November and December total £150.

Please refund that amount to my Barclaycard account.

If you are unwilling to do so then please let me know who your ombudsman is so that I may take this complaint further.

Thank you.

Claimed loss: Immediate refund £150

Desired outcome: Refund payment into my Barclaycard.

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11:40 pm EST
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JustAnswer Posting personal & confidential info

Nisha Jones on 10/19/23 was working with me to answer questions to help guide me in the right direction of a personal & confidential situation. I was not notified, asked, or anything that this would be posted on the internet word for word about the situation.

This is a breach of HIPPA LAWS and Personal & Confidential Information as well as Child Endangerment!

I expect a call at [protected] to discuss this issue! I want this entire conversation with this sensitive personal & confidential information REMOVED IMMEDIATELY! If it is not, I will proceed to reporting to the BBB, contact authorities and file a legal suit against Just Answer!

Desired outcome: Receive a phone call at [protected] and the entire conversation COMPLETELY REMOVED!

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6:35 pm EST
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JustAnswer Judy answser doctor

I needed help from a doctor for my stomach problem. I got asked to pay 2dollars for subscription before speaking with a doctor. Somehow I got charged with 73 dollars. Then realized the doctor could not refer me to anyone or write any prescription or bloodwork. I did not find it helpful at all and am not satisfied. Definitely don't think it's fair for me to pay the 73 dollars.

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12:24 pm EST
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JustAnswer I would like a refund of at least the subscription fee.

On the 7th of December I was installing a new Epson printer and I was having problems. I went to the EPSON web site to resolve the problem. I thought I was dealing with a EPSON technical support person that said if I payed a refundable dollar they could help me. So I used my credit card to pay the dollar. I was charged N my credit card the dollar, 55 dollars for a subscription I did not agree to and an additional 39.00 dollars I have no idea what it was for.. This was, in my opinion a complete fraud. I had no idea that I wasn't dealing with a valid EPSON technical support person. Please advise and see if I can't get a refund. Thank you.

Claimed loss: 55.00 subscription fee.1.0039.00 fee

Desired outcome: Although I actually solved the problem my Self. I would appreciate a response.

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Update by mikede14785
Dec 08, 2023 12:31 pm EST

Post update.

Update by mikede14785
Dec 08, 2023 12:30 pm EST

I had a typo in the claimed loss.

Should have been:

55.00 subscription fee.

1.00 dollar

39.00 dollars for?

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8:11 am EST
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JustAnswer I have been billed a monthly subscription for $66.00, which I never agreed to. I never received any assistance

On November 24th I contacted Just/answer and was asked to pay $2.00 to receive a callback, which I did. But I received a text message from a US doctor and I advised that I needed a Canadian doctor. I was told to open another window but I did not proceed any further and did not request any further assistance. I then received another text message regarding my subscription, which I did not approve and cancelled immediately. I was then billed on November 27th $66.00 for a monthly subscription. This is not fair and I need to be reimbursed for being wrongfully charged for a subscription I did not agree to and did not receive any assistance.

Thank you for your assistance. The communication I received from Just/Answer was on my cell phone at #[protected]. I would greatly appreciate a response.

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10:34 am EST
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JustAnswer Membership canceled but they keep charging me.

I had to lock my credit card as they would not stop charging me their monthly fee (and still are trying every week). Unfortunately, I hadn't noticed the monthly charges sooner. I think they are a scam company as why would they continue to charge someone who hasn't used their service for a long time? SCAM! Won't stop trying to charge me? SCAM! Will they even answer this complaint? SCAM!

Claimed loss: $37 / month for who knows how long!!!

Desired outcome: Refund, or at least stop trying to charge my credit card weekly now!!!

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5:20 am EST
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JustAnswer fraud

Tried to take £50 without my permission after the three day £5 trial period - obvioulsy it's in the fine print somewhere that you will be charged a membership after this period but it is not on the sign up page = fraud in the UK.

So try contacting them? You can't. Ther live chat just redirects you to sign in again and again. When you email them, it gives you one of those contact forms and when you try and fill it out, the live chat screen pops up again and onscures what you are trying to type / screenshot.

Luckily i have a good UK bank who blocked the transactions however i am told they try again to take payment via another company (fraud again)

Claimed loss: £50

Desired outcome: I want this company to delete my account and credit card info and make it clear no further attempt to steal money will be forthcoming

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11:13 am EST
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JustAnswer Cell phone recover lost calendar

I was informed by JUST ANSWERS that for $1.00 I will be connected to an expert, I agreed and charged $1.00 to my PAY PALL account, which immediately inform me that a payment of $46.00 was send to JUST ANSWERS.

I was never informed of this possible transaction. I do not want or need this membership. Please help. I called my Bank for this forced and fraudulent transaction.

Claimed loss: $46.00

Desired outcome: REFUND

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12:13 pm EST
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JustAnswer They over charged me. $55.00. I agreed to pay $39.95 but they stuck me for $55.00 more!

I said i would pay $39.95 to talk to someone, I talked to a lady, and she did not help me fix my problem. Charges were put on my debit card, and it was hacked, I found out later, from supervisor from my bank. Stopped card but charges still on my online account. I have to go to bank to fix this problem, but I don't drive so I have to wait till Saturday!

Claimed loss: $55.00

Desired outcome: Stop the charge.

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JustAnswer In-depth Review

Overview of Services Provided: JustAnswer is a platform where users can connect with professionals across a range of fields, from law and medicine to home improvement and electronics, to get real-time assistance for their queries.

Website Navigation and User Experience: The website's interface is user-friendly with clear, well organized sections, making it straightforward to find the information or expert you're looking for. The user experience is generally smooth with minimal site-loading delays.

Quality of Professional Consultation: Majority of users report responses to be detailed and helpful, although the expertise quality can vary. However, JustAnswer maintains that all their professionals are verified and certified in their respective fields, which is reassuring.

Response Speed and Customer Service: Response times are generally quick, typically within minutes to an hour. Their 24/7 availability is a plus. Customer service is reported to be courteous and efficient in resolving issues.

Price and Value for Money: Pricing is a subscription-based model, variable per country. Some might find the service on the pricier side, but considering the convenience of getting a professional's advice at any time, the cost can be justified.

Variety of Experts and Their Credentials: The site boasts a wide range of professionals available in numerous fields. All the listed experts are certified, lending credibility to the service.

Confidentiality and Privacy Policy: JustAnswer has a very clear privacy policy and emphasises the importance of maintaining user's confidentiality. No personal information shared by users is disclosed.

User Satisfaction and Feedback: User feedback is mixed, with some reporting excellent service and others expressing dissatisfaction, mainly over billing issues. Generally though, the feedback leans more positive.

Trustworthiness and Reliability of Information: The reliability of information depends largely on variable factors like the specific expert or user's query. Overall, given the professional credentials of its experts, information provided tends to be reliable.

Ease of Subscription and Cancellation Process: Subscribing is straightforward. For some users, the cancellation process has proven more complicated, with cases of continued billing even after cancellation.

Browsing and Search Features: The website lays out its services clearly and users can easily search for the help they need. It's also easy to browse through the various categories for the expert advice available.

Availability and Reach: JustAnswer is available 24/7 and covers a wide range of countries, providing advice to users around the globe.

Security Measures in Place: Secure payment methods and reliable technology safeguards contact information and ensures financial transactions are secure.

Unique Selling Proposition: What distinguishes JustAnswer is its quick access to a broad selection of experts any time of day or night, at a significantly lower cost than hiring an in-person professional.

Payment Options Available: Multiple payment options such as credit/debit cards and PayPal are accepted, providing convenience for users around the globe.

Competitor Comparison: JustAnswer stands out for its wide range of expert fields, fast response times and 24/7 availability. However, it's notably more expensive than some competing forum-type Q/A services.

Overall User Rating: Overall user rating varies across review platforms, but averages around 3.5-4 out of 5, with convenience and range of expertise frequently highlighted as positives.

How to file a complaint about JustAnswer?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with JustAnswer. Make it specific and clear, such as "Unresolved billing issue with JustAnswer" or "Poor customer service at JustAnswer".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with JustAnswer. Mention key areas such as the quality of the service provided, the responsiveness of customer support, accuracy of billing, and any misleading information you may have encountered. Include specifics about any transactions you had with the company, such as dates, amounts, and services in question. Clearly describe the nature of the issue, including any steps you took to resolve it and how JustAnswer responded. Explain how this issue has personally impacted you, whether it's through financial loss, time wasted, or stress incurred.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or chat logs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with JustAnswer. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint about JustAnswer on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies or resolutions offered by JustAnswer or other users to address your complaint.

Frequently asked questions (FAQ) about JustAnswer

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Is JustAnswer a legitimate platform for seeking expert advice online?

Yes, JustAnswer is a legitimate platform that connects users with experts in various fields, such as legal, medical, automotive, and more.

Are the experts on JustAnswer qualified and experienced in their respective fields?

JustAnswer claims to have qualified and experienced experts available to answer users' questions and provide advice.

How quickly can I expect a response from an expert on JustAnswer?

Response times on JustAnswer may vary, but users can generally expect a response within a few minutes to a few hours, depending on the complexity of the question and the expert's availability.

Can I trust the advice provided by JustAnswer experts?

While JustAnswer aims to connect users with knowledgeable professionals, it's essential to verify the advice received with other reputable sources or consult a local professional if necessary.

Is my personal information secure on JustAnswer?

JustAnswer uses encryption and secure servers to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

How does JustAnswer handle customer support and inquiries?

JustAnswer offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.

Can I find user reviews for JustAnswer online?

Yes, you can find user reviews for JustAnswer on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.

Are there any hidden fees or charges when using JustAnswer?

JustAnswer offers a subscription-based service, with fees depending on the selected plan. Be sure to review the terms and conditions before signing up.

Does JustAnswer offer any promotions or discounts for their services?

JustAnswer may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.

Can I trust the expert ratings and reviews on JustAnswer?

While JustAnswer aims to provide accurate expert ratings and reviews, it's essential to verify this information with other reputable sources and read multiple reviews before making a decision.

How do I know if the expert I'm interacting with is qualified to answer my question?

JustAnswer provides information on each expert's qualifications and experience. However, it's essential to verify this information with other reputable sources if necessary.

Can I ask follow-up questions to the expert on JustAnswer?

Yes, you can ask follow-up questions to the expert on JustAnswer, usually within the scope of the original question.

Are the payment methods provided by JustAnswer secure and reliable?

JustAnswer uses secure payment processing methods to protect users' personal and financial information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

Can I cancel my JustAnswer subscription at any time?

Yes, you can cancel your JustAnswer subscription at any time. Be sure to review their cancellation policy for specific details.

Can I use JustAnswer to obtain a formal diagnosis or prescription?

JustAnswer is not a substitute for in-person professional consultations. The platform is meant for informational purposes and should not be relied upon for formal diagnoses or prescriptions.

Does JustAnswer have a mobile app for easier access?

Yes, JustAnswer has a mobile app available for both iOS and Android devices, allowing users to access the platform and communicate with experts more conveniently.

How are experts on JustAnswer compensated for their services?

JustAnswer compensates experts based on the number of questions they answer and the satisfaction ratings they receive from users.

Can I request a specific expert on JustAnswer?

Yes, you can request a specific expert on JustAnswer by searching for their name or by browsing through the list of experts in the desired field. However, keep in mind that the availability of a specific expert may vary.

How does JustAnswer ensure the quality of its experts?

JustAnswer claims to have a rigorous vetting process to verify the qualifications and experience of its experts. They also use a rating system to monitor the quality of advice provided by experts and user satisfaction.

Is JustAnswer available for users outside the United States?

Yes, JustAnswer is available for users outside the United States. The platform offers access to experts from various countries and covers a wide range of topics, making it a useful resource for users worldwide.

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JustAnswer contacts

Phone number

800-942-4543

Website

www.justanswer.com

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