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Maytag Complaints Summary

453 Resolved
605 Unresolved
Our verdict: Dealing with Maytag, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Newest Maytag reviews & complaints

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1:55 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I ordered this washing machine on 01/19/2024. I used it five times after it was delivered. I noticed right away that it was very loud and there were periodic clanking and banging noises (it was not off balance from clothing). I then noticed that clothes were coming out barely damp and some had dry streaks where water did not even get to them. I watched the...

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9:57 pm EST
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Maytag Maytag oven

Purchased a gas Maytag oven 9.25.23. Baked goods were not cooking through, tops and bottoms were dark. There was also a strong gas smell throughout both floors of my house. Bought my own thermometer, preheated temp according to the oven was actually too low and oven could not maintain correct heat. The first time repairman came out he said it just needed recalibrating. It continued taking a long time to heat and then going 40°+ over correct baking temp. Repairman was out 5x replacing different things but the oven continued the same. The 6th time he came out I was told this is the way new ovens work. And the ‘gas’ smell was ‘burned gas exhaust’ that is normal and I’d have to get used to it.

Claimed loss: $900.00

Desired outcome: New oven or money back

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Mr. Helpful
Los Angeles, US
Feb 06, 2024 12:25 am EST

Hello sir or mam.

We are so sorry for any issues you've experienced with your Maytag range.

You haven't provided enough information to directly help but we would like to assist.

If you have any concerns about the gas, either in its connection or use, contact your gas company immediately. They should be able to inspect the unit and provide a report as to its dependability.

If you would kindly supply us with the unit's model and serial number, we can hopefully assist further.

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7:34 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have a Maytag washing machine that was purchased 3/31/2022. I have not been able to wash clothes in hot water for many months, which didn't seem to be a big deal since most of my laundry I do in cold water. On 1/18/2024 I removed my clothes and noticed a quarter size hole in the bottom of the tub. I called the Maytag customer service and was given, by...

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Is Maytag legit?

Our verdict: Maytag has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Maytag's position as a benchmark of trust and quality within its industry. Users and clients of Maytag can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Maytag earns 100% level of Trustworthiness

Perfect Trust Endorsement: Maytag achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Maytag. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Maytag.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Maytag website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Maytag.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Maytag.com you are considering visiting, which is associated with Maytag, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

The domain associated with Maytag is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.

Maytag website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Maytag.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Maytag.

However ComplaintsBoard has detected that:

  • There was some difficulty in evaluating or examining the information or data present on the maytag.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • We conducted a search on social media and found several negative reviews related to Maytag. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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12:51 pm EST
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Maytag Range

Bought new range at Menards, was delivered with many other items I had bought, windows, doors, other building materials as I am building a new house and the delivery fee is $170.00. That is why appliances were bought early. Were unopened for a while and when stove was opened, the door was not completely painted. Should not be on a new appliance, nor in a new home. Maytag will not correct the situation, said it was over 30 days. I asked them to send a new door, wanted delivery date, picture of door. I have done all those things, no response even though I have reached out more times.

Desired outcome: New door that is painted

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Mr. Helpful
Los Angeles, US
Jan 23, 2024 5:53 pm EST

Hi Doris.

We sure appreciate hearing from you.

The stainless door you're referring to is not painted silver, it is pure stainless. It appears that something has actually been sprayed on the metal, not the other way around -- possibly a form of primer.

I might suggest hiring a specialist to clean the door. It should look wonderful after the primer is removed.

Please let us know if that doesn't resolve the issue.

ComplaintsBoard
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7:12 pm EST

Maytag refridgerator

I purchased a refrigerator in august of 2023. November of 2023 it stopped cooling. I called in November about manufacturer warranty. It is 01/11/2024 and i am still with out the use of refrigerator . This is mainly due to the fact that they only use on repair company to service their appliance in my Tennessee area. I had to throw away over 300$ in food and purchased a small re fridge today in order to keep medication safe and baby formula fresh. I a being advised that it will be another 2 weeks to get a compressor. I know manufacturer warrant does not have to cover for losses but some sort of compensation need to be done for the financial loss i have taken having to purchase food daily , throwing away food in both parts of the unit. having to purchase a smaller unit . Especially sine i have only gotten the benefit of 3 months use from the original still not fixed or replaced unit.

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Mr. Helpful
Los Angeles, US
Jan 11, 2024 9:18 pm EST

Hi Hawthorne.

We are extremely sorry to hear of your difficulties with your relatively newer fridge. Thankfully, Maytag provides a one year, limited warranty on each of its fridges and a Ten year, prorated compressor warranty, parts only -- WOW! In order to enhance your coverage, Maytag couples with many quality retailers that offer additional coverage including refrigerator rentals while yours is being serviced and food loss coverage.

Please contact your fine Maytag retailer which may assist in your service needs. Most importantly, let us know if there are any issues that are positively addressed.

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11:10 am EST
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Maytag Maytag top loading washer MVW 7232HWO

Purchased maytag washing machine and matching dryer in 2020. Last week the washing machine failed. Repairman said circuit board failed (a 500.00 part from maytag). Despite an adveritised ten year warranty, this is not covered). Eould like maytag to furnish new part, or at least discount the price. (500.00 part for a 900.00 washing machine is ridiculous, maytag wants to make a huge profit over my misfortune, after already making profit over initial purchase).

Claimed loss: 500.00

Desired outcome: free or discount of part no. W [protected]

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Mr. Helpful
Los Angeles, US
Dec 15, 2023 2:48 pm EST

Hi Jamman.

Whereas we haven't heard anything back from you, we can only assume that the issue is resolved to your satisfaction.

Thank you for the opportunity.

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Mr. Helpful
Los Angeles, US
Dec 11, 2023 10:25 pm EST

Hi Jamman.

We are sincerely sorry to hear of your difficulties.

Maytag provides the consumer a one year-limited warranty on both the parts and labor of each of its products. In addition, Maytag is very proud to offer a TEN YEAR, limited warranty on both the tub and motor of any of their washers -- WOW!

In addition, Maytag partners with many quality retailers which, for those that prefer even stronger coverage, offer warranties that would cover the service or replacement of the washer.

Start by contacting the retailer you purchased this unit through. With their additional service programs, you may find the issue easily resolved.

PLEASE, if this doesn't resolve the problem to your satisfaction, post back. We really do want to make sure you're taken care of to the best of our ability.

ComplaintsBoard
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9:17 pm EST

Maytag Maytag washer

MOD# MVW6200KWO
SER#: CA0502203
We purchased the above model two years ago on March 21, 2021
Still have our receipt. There are just two of us. I am retired and my husband works from home. We are both seniors.
Our washer stopped working on Saturday December 2,2023
We called Grove Appl Repair in Greenwood Indiana. Cost us $95.00 for him to say it was done. Get a new one.
I have had it! A Maytag washer quits working after only 2 years! Horrible.
I want a replacement asap or I am filing a complaint with the Attorney General .
I feel that because we are old that we are being swept under the carpet. I have had it. We have worked very hard for what we have.
I am on a walker and will have to go to the laundromat to do my laundry due to you sub standard product!
I await your prompt response!
Debra Heiber
[protected]@aol.com
[protected]

Claimed loss: $800.00

Desired outcome: A new washer!!!!!

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Mr. Helpful
Los Angeles, US
Dec 15, 2023 2:49 pm EST

Whereas we haven't heard anything back from you, we can only assume that the issue is resolved to your satisfaction.

Thank you for the opportunity.

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Mr. Helpful
Los Angeles, US
Dec 04, 2023 10:57 pm EST

Hi Debra.

We can't begin to tell you how sorry we are to hear of the frustration you are having. House calls can be expensive and it's even worse when they tell you there's nothing reasonable they can do.

All Maytag branded washers come with a one year, limited warranty which covers parts and labor. In addition, Maytag provides coverage for a full TEN years on the wash tub and motor, parts only. I wish we had more information as to what the service technician diagnosed.

Thankfully, Maytag partners with many fine retailers which offer additional warranty coverage when the consumer doesn't feel their standard warranty is good enough. If you would, please contact the retailer you made your purchase through. You may find that part of, if not all the cost of replacing your washer.

Most sincerely, PLEASE let us know if that doesn't resolve your difficulties.

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3:24 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

We have recdently purchased (on 11/20/23) our second Maytag gas dryer, only to find that the LP conversion kit is not available. We purchased this dryer previously and returned it because we could not get the kit. This time, we ordered what we believed was the correct kit because it was listed for our dryer model, so we went ahead and purchased the dryer...

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3:08 pm EST

Maytag Maytag washer mvw5430mw0/cc2301173

Delivered from home depot in Roseburg Oregon 6/26/2023.

The washer has stopped using cold water. We have tried all the trouble shooting that is in the manual or online.

After a week of waiting to hear back from Maytag customer service for a service appointment they called and said there is no Maytag service people available in my area.

I was told by customer service I have to find a service provider and will only be reimburse $200. Not including parts that they will be ship to my home. I live in town.

Claimed loss: WASHED 2 SWEATERS IN WHAT I THOUGHT WAS COLD AND NOW THEY ARE RUIEND $ 180.00 TOTAL

Desired outcome: REINBURSED FOR SWEATERS. FOR A MAYTAG PERSON COME AND FIX AND ME NOT HAVE TO DO THIS . AND OR TO FOR MAYTAG TO STOP SELLING IN THIS AREA IF THEY ARE NOT GOING TO FOLLOW UP WITH REPAIRS.

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Mr. Helpful
Los Angeles, US
Dec 15, 2023 2:50 pm EST

Whereas we haven't heard anything back from you, we can only assume that the issue is resolved to your satisfaction.

Thank you for the opportunity.

M
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Mr. Helpful
Los Angeles, US
Dec 02, 2023 4:59 pm EST

We're sure sorry for your frustration. There are many reasons why an appliance may not operate the way one expects. A kinked hose, stuck valve or simple user error can be some of the common reasons.

Contact Ken Dow's Appliance Repair. They'll check out the washer and find out what the issue may have been.

Please let us know if that doesn't resolve your difficulties.

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3:10 pm EST
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Maytag maytag washing machine

Bought the machine new, last year. The water basin was damaged in shipping. It was fixed within a week. Machine worked well for two weeks, then the water level dropped to below the laundry. It has an agitator. It originally would fill above the laundry or higher, if I used the deep fill option. The service guy came back and was rude to my daughter, implying she did not know how to use the machine. He ordered the wrong parts and came back a month later. The machine still did not fill. He said it was not suppose to. So I guess for three weeks it was not working correctly when it filled properly. They came back twice to fix the problem and never fixed it. The machine still does not cover more than half the laundry. The agitator just spins and beats the hell out of the clothes. You can watch your clothes get torn to shreds. Thanks maytag. I even have en extended warranty but am sick of talking to the wall. Good thing I have an old ge as a backup.

Desired outcome: I paid for a new machine. I would like this one to work, or a replacement. Either one works for me.

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Mr. Helpful
Los Angeles, US
Nov 28, 2023 6:13 pm EST

Hi Ms Davis.

Your frustration stems from the newer high-efficient standards within the industry. Each load can only use a fraction of the water it did years ago. The wash times have increased and is accomplished through showering the laundry versus submerging it. So, yes, in fact the washer is not suppose to fill entirely with water.

It is true that older machines, whether it be Maytag, G.E. or many other brands, especially with smaller tubs, would fill higher up. This is no longer a standard within the industry.

If you're happy with what you are currently using, good. If not, please let us know how we can assist further.

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7:08 pm EST
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Maytag Maytag mvw7232hwo washer

Purchased this machine in May of 2020 quit working 2 months ago had technician come out told it was the computer motherboard. he replaced it machine still not working he ordered new computer board only works on bulky and delicate cycle now. other cycles it gets stuck on spinning at 17 minutes he has tried to calibrate to no avail. I paid $1000 for machine and now $460 to have it fixed and still not working. Maytag has really gone down the [censored]ter.Will be purchasing speed queen. I have a friend had same machine same problem you should not have to purchase new machine after 3 years. We only have 2 people in the home. It is not like it is overused.

Claimed loss: $1460

Desired outcome: washer replaced

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Mr. Helpful
Los Angeles, US
Nov 23, 2023 10:50 pm EST

Hi Sharon.

We're extremely sorry to hear you are having such issues with your Maytag washer. That particular model has received multiple awards and positive reviews. Among its features is Maytag's exclusive Power Wash button, providing extra motion, water and heat to assure your laundry comes clean. It also touts a ginormous 5.3 cubic foot tub. Although Speed Queen is a fine competitor, their tubs max out at only 3.2 cubic foot and you'll find them priced considerably higher.

We'd like to assist in any way possible.

Please start by contacting the fine Maytag retailer you've purchased your unit through. Many offer additional services that would protect against unexpected breakdowns.

Let us know if they can't assist. We really do care about your satisfaction.

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6:18 pm EST
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Maytag Maytag mvw7230hw

We purchased our washer from Lowes in December of 2021 and had it delivered in late December ( not even 2 full years) and have had to replace the

pump due to an F9E1 code in which the repair company recommended. we now cannot get the washer to go beyond the wash cycle. It stops and after a while an error code comes up again F9E1 still. The repair company then came to the realization that the circuit board has gone bad. Again , the washer is not even 2 years old and has been broken since mid October. The part alone costs over $300 plus the repair man cost plus the cost of the new pump we had gotten put on plus the $120 fee from the repair man.

Claimed loss: $ 275.00 for pump and repair man

Desired outcome: I would like the problem addressed by Maytag by replacing the washer or paying for the repairs

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Mr. Helpful
Los Angeles, US
Nov 21, 2023 1:17 am EST

Hi Mr Barbieri.

We are absolutely sorry to hear of your frustration with your Maytag washer. That is by no means a common of problem.

Maytag provides a one year-limited warranty with each of its washers along with a 10 year limited part warranty on the unit's tub and motor.

In additon, many of the high quality Maytag dealers offer additional warranty coverage to those consumers that want such protection. Check with the retailer you've purchased the washer through and, please, let us know if that doesn't resolve your concerns.

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4:39 pm EST
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Maytag Maytag washer top loader MVWB765FW

Bought this washer at Lowes in 2019 and now replacing Lid for second time and electronics malfunction once! I cant believe how poorly designed and the plastic at the corner breaking off on the lid and we are empty nesters and no kids so light duty and all these problems in just 4 years whereas our previous Maytag we had for over 20 years and had only 1 issue ever and that's with kids and their sports uniforms having to be washed constantly therefore more than normal use. I guess Maytag decided they could make junk and g]force people to replace every few years. if they aren't careful a class action lawsuit might be appropriate and get their attention since their customer service is now lacking. The CS agent is sending me a new lid but labor will be $150-200 Basically this lid is a terrible cheap design.

Desired outcome: free replacement and labor to install new lid

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Mr. Helpful
Los Angeles, US
Nov 21, 2023 12:20 pm EST

Hi Mr Moss.

We are absolutely sorry to hear of your frustration with your Maytag washer. That is by no means a common of problem.

Maytag provides a one year-limited warranty with each of its washers along with a 10 year limited part warranty on the unit's tub and motor.

In additon, many of the high quality Maytag dealers offer additional warranty coverage to those consumers that want such protection. Check with the retailer you've purchased the washer through and, please, let us know if that doesn't resolve your concerns.

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5:51 pm EST
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Maytag Maytag Refrigerator Model MSS26C6MFZ00 wires under freezer door broken

We bought all new kitchen Maytag appliances in June 2019. The refrigerator icemaker started working intermittently in September 2022. We tried everything (unplug, reset on/off switch), including replacing icemaker part W10873791. Nothing fixed it. The issue was broken wires under freezer side. The tech (at a cost of over $400) spliced the wires and reconnected. A year later, October 2023, the ice maker started working intermittently again. Called Maytag each time about icemaker not working and was told "There are no service bulletins or complaints about this" and they will do nothing. Before ordering another icemaker part we took off the bottom faceplate and found the wires are broken AGAIN. This is obviously a design flaw.

Claimed loss: We have spent over $400 in repair costs and still have a non-working icemaker on a refrigerator that is now 4 years old.

Desired outcome: Replacement of door & wire harness as apparently that is the only fix.

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Mr. Helpful
Los Angeles, US
Nov 16, 2023 8:14 pm EST

Hi Mr or Ms Curlett.

We are extremely sorry to hear of your frustration. This definitely isn't a common problem with this model but we'd like to assist.

It sounds of of the patch job may not have been wired, soldered and protected properly. Although it's possible to replace the entire door, that could lead to unneeded expense.

To begin with, was additional warranty coverage purchased with the refrigerator? If so, that's the easiest way to resolve the issue. If that's not the case, please let us know so we can assist getting an authorized service tech out to you.

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11:48 am EST
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I bought a Maytag Washing machine from Lowe's in Brunswick, Maine in November of 2022. As of August 2023, my washer stopped working, was making sounds and lights were flashing but washer wouldn't switch cycles after filling. I contacted your service department and they set a date for September 21, 2023 for the Appliance Guys to visit my residence and...

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1:19 pm EST
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Maytag washer

Case#: [protected]

never had so much issues with mag tag since they took over

this washer was fixed 3 times and each time got worse , they are unwilling to replace but they are willing to come and fixed again since my time off work dose not mean anything to them, it has cost me more than just buying a new one.

there customer service is so out of touch and rude and careless

Claimed loss: $900.00

Desired outcome: refund or replace

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Mr. Helpful
Los Angeles, US
Nov 14, 2023 12:13 am EST

Hi Mr. Johan.

We'd like to assist.

From where and on what date was this unit purchased?

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7:53 pm EST
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Maytag Maytag mgd510 dw0 dryer and maytag mhw5100dw0 washer

I have had to replace the hinge assembly on this dryer three times already since purchased. I have also had this same hinge replacement problem with the washing machine. All of the hinges were replaced last on both machines in May 2021.

Now the dryer door is dragging due to a defective hinge. This has scratched the plastic panel due to a defective hinge. This should not be happening.

I previously had a Whirlpool washer-dryer pair with this same problem but not as often as the Maytag.

The washer dryer is stacked and this should not be a problem if the hinges were desirned for at least ten years of service.

We do not have small children who could have contributed to this problem There are four adults in the household and take reasonable care of maintaining the appliances.

I would like to see a more robust design with pins and hinge parts made of steel. I would like a new front panel to replace this scratched on due to a defective design.

Desired outcome: I would like to see a more robust design with pins and hinge parts made of steel. I would like to receive a new hinge assembly free of charge. I would like a new front panel to replace this scratched on due to a defective design.

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Mr. Helpful
Los Angeles, US
Nov 07, 2023 8:36 pm EST

Hi Raz.

We're extremely sorry to know you're frustrated with your fine Maytag product. That particular model has been unbelievably popular and very few people have complained about the hinge design. That model's hinge is already made of a strong, cast metal design.

We'd still like to help. We don't know about getting you the parts free, but if you'll contact 1*800 * 344*1274 Maytag will be more than happy to arrange for the necessary parts and even get someone out to install them for you.

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9:49 am EDT

Maytag Maytag dryer

Maytag dryer Model MGDP575GW0

Serial number MB 0201016

Purchased May 2022. Has needed service twice since

Now stopped heating altogether and local service says needs control panel and safety valve

Safety valve is on back order and have been without dryer for 3 weeks.

Elderly customer unable to move wet clothes and take to laundromat.

This is unacceptable. Paid $1200 for the dryer and it’s garbage

Whirlpool needs to make it right

Desired outcome: Refund or replacement of a different dryer

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Mr. Helpful
Los Angeles, US
Nov 05, 2023 1:44 pm EST

Hi Ms. Schaaf.

We'd extremely sorry for the difficulties. It's frustrating when there's a problem with a product before one expects; even more frustrating when parts are not readily available.

Have you spoken to the retailer you purchased the piece through. A good retailer can assist in several ways when issues arise. Many offer additional warranty programs to even cover the unexpected costs.

As for the part, check here:

https://www.maytagreplacementparts.com/Shop-For-Parts/a13b4c20i431/Maytag-Range-Stove-Oven-Gas-Burner-Control-Valve-Safety-Valve-Parts

They'll likely have the part in stock.

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1:11 pm EDT
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Maytag Maytag range

All of the bezel on my maytag range are peeling like plastic peeling off

Also I know is peeling as well

I realize I am out of warranty, but in all my years I have never seen this happen

I am a senior citizen and cannot afford the quoted price of $43.00

I am hoping you can help

Model number is maytag mgr8800fz

Serial number is r70315574

My email address is [protected]@aol.com

Desired outcome: replaced bazel

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Mr. Helpful
Los Angeles, US
Oct 30, 2023 8:01 pm EDT

Hi Peggy.

We're so sorry to hear of your frustrations.

We just want to make sure you've been properly assisted. If not, please let us know.

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11:21 pm EDT
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Maytag Maytag "washing machine"

" Be as specific as possible "

The Maytag "washing machine" I bought is a piece of [censored]!

I'm putting out a video on YouTube to explain to others how to operate a Maytag "washing machine".

Step1> get a 5 gallon bucket ( the Maytag "washing machine" is not programmed to allow water into tub.

Step 2> go to nearest bathroom tub and fill 5 gallon bucket of water to preferred temp.

Step 3> Fill Maytag "washing machine" with water from bucket(s).

Step 4> add detergent and clothes into tub.

Step 5> Don't close lead. Use your good arm and reach into tub and move clothes around rapidly.

Or

Use your Maytag "washer machine as a toilet for about two weeks,then send it back?

Desired outcome: New machine!!! You have ruined all of my jeans.#25

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QueenG
London, US
Nov 01, 2023 12:02 pm EDT

I second this! Maytag Energy saving is trash.

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Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.