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NutriSystem Complaints & Reviews

Nutrisystem / not enough food delivered

ShooterQ on Feb 18, 2019

It's February 18th as I write this. I'm assuming a 28 day food supply cycle so, if I received my first delivery on the 4th of January and my second delivery in time to last until at least March 4th then why, if I have religiously stuck to the schedule, do I only have 4 dinners, 5 lunche...

[Resolved] Nutrisystem / shipment/refund

Bernie Gardner on Feb 7, 2019

They shipped my food out a day earlier than my email stated it would be shipped. This after I called a month earlier to cancel and they only postponed my delivery. The Rep obviously didn't listen to me that day. And then when I called after I got the email that my food was being shipped...

[Resolved] Nutrisystem / fraudulent activity — stolen card used to purchase nutrisystem

nbarolini on Feb 1, 2019

My daughter, who lives in Texas, had her credit card information stolen and the thief purchased a number of things under her name (almost $1000 of merchandise!) My daughter was able to report the fraud and contact the retailers and send the items back to them. However, some of the item...

[Resolved] Nutrisystem / customer service

Mama2018! on Oct 25, 2018

I am/was a new customer. I placed an order off of their website 2 days ago. It cost me 400.00 I picked the uniquely yours plus. It is the newest plan. Unaware because the website does not tell you this, but the "uniquely you" plan is only 249.99 for new customers. And the only thing...

[Resolved] Nutrisystem / customer service / shipping

Patty Sundt on Oct 15, 2018

My October frozen order was delivered to front office of my apartment - which I can't access because of work hours. Previous months were delivered to my doorstep. When I finally got it everything is spoiled. I called Nutrisystem and the person said he would have a replacement order shipped...

[Resolved] Nutrisystem / nutrisystem program

don1234567 on Oct 11, 2018

I contacted Nutrisystem to begin one of their programs. It was expensive, around $400. You choose food going by the pictures they offer, but what you receive is not what you are shown. It took about 2 weeks to get the stuff. Two large boxes arrive. A large cooler with dry ice for the...

Nutrisystem / unauthorized credit card charges

Stephanie Gathwright on Jul 2, 2018

I was charged by nutrisytem twice without my consent. I was charged $412.96 on 6/1/2018 the first time and then reimbursed only $392.97 on 6/11/2018, I was shorted $19.99. Then thinking they realized it was a false charges it wouldn't happen again... Nope I was charged another $412.96 on...

Nutrisystem / deceptive advertising promotions - beware!

ns080884 on Jul 2, 2018

If you have used Nutrisystem in the past and now see these promotions for trying it again, beware. The program has changed and they now give you less food for the same price and make you take more shipments than you may want. The new program is now only six days, not the seven days you got in...

[Resolved] Nutrisystem / cannot access my account

Sal LaSpata on Jun 13, 2018

I have not been bale to access my account for over two weeks. Have spoken to various reps who have all admitted they also cannot access my account on their side. The reps receive the same errors I am getting or, like me, cannot access the account, it just times out. Clearly it is not an...

[Resolved] Nutrisystem / charges

Mary Stickle on May 6, 2018

I purchased system in May one month later was hit by but and run driver and couldn't work so tried cancelling since had no income still trying to cancel they sent more food overstating bank account 179.99 i lost more weight as a result of injury than in system they won't let me cancel will contact attorney next in very disappointed in system mary stickle

[Resolved] Nutrisystem / customer service

T silvera on Mar 21, 2018

I signed up for Nutrisystem.Somewhere in the fine print they put in an auto-renewal in. I tried to cancel it but they said I had a choice either keep 2nd order or face a $125 dollar cancellation fee, So I accepted the second order and attempted to stop the 3rd order. But they would not let...

[Resolved] Nutrisystem / is it impossible to delete an account?

AlexNoir on Feb 28, 2018

My older sister made an account using my email address and I keep getting emails and notices. I have no intention to additionally improve my health by using this website, and I think I am a bit too young to be on a diet for my benefit. So I would like to delete the account. But I can't seem...

[Resolved] Nutrisystem / it didn't help me

Alise on Dec 27, 2017

Does this system help everyone or are those people special? I follow all the instructions, I eat only what I have to, I work out every day and drink a lot, but it brings no result and I can't lose my weight. Two weeks ago I was 95 kg, today I'm 93 kg. What do I do wrong? Does it mean I can...

[Resolved] Nutrisystem / weight loss

Orangeskull on Sep 17, 2017

I signed up for their basic food program, off to the side in small font they have an auto renewal which apparently is added on without your knowledge. If you dont call them after your first order they will continue to send you food and there is no hope of getting your money back. They are...

[Resolved] Nutrisystem / basic plan: men, favorites pack

Stephen Harding on Sep 8, 2017

I signed up for Nutrisystem. Somewhere in the fine print they put in an auto-renewal in. I tried to cancel it but they said I had a choice either keep 2nd order or face a $125 dollar cancellation fee. There is no way it costs them 125 dollars to cancel my order. Even if they shipped it and...

[Resolved] Nutrisystem / re-occuring ordering

TooOldforthis on Sep 1, 2017

I have been an on again off again customer for years. Their food has been getting worse and worse over the years. This year I called to cancel as I always do after being put on an hour hold I was finally connected to a very hostile service representative who did not let me just cancel...

[Resolved] Nutrisystem / frozen foods.

Ed Shindel on Aug 7, 2017

I just got my frozen food delivery and so much food is defrosted and I don't think it is safe to eat. The ice cream has completely melted inside the wrapping and the meals are partially defrosted. There was no dry ice left inside the bag, inside the container. This is not the first time it...

[Resolved] Nutrisystem / sending thanks for rectifying a problem

pvl on Aug 1, 2017

Thank you for your concern, prompt, and courteous response & action provided in the replacement and new shipment of my damaged frozen goods order of July 1, 2017. The fresh delivery was packed very well and had dry ice included in the carton. All items were frozen completely and no problem...

[Resolved] Nutrisystem / food & service

~Doc on Jul 16, 2017

My wife and I both were on Nutrisystem starting in January, 2017. A couple of times, we each received outdated product. The last straw was when my wife received a lunch container (dry) of mac & cheese that had a small WORM in it. She called for a refund for the shipment, but was only...

[Resolved] Nutrisystem / frozen food delivery/no dry ice in the container

pvl on Jul 4, 2017

Reference Order #: 898468454 The minute I commend Nutrisystem and share with friends and family how impressed I am for the company having things on the ball, there is a royal screw-up. I received the frozen portion of my order on Saturday, July 1, 2017. One of the first things I noticed i...