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Hardee's Restaurants Customer Service Phone, Email, Contacts

Hardee's Restaurants
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Hardee's Restaurants Reviews 575

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10:35 am EDT
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Hardee's Restaurants Poor service, bad food

This Hardee's should not be in business: Poor service, bad food.
HARDEE'S 2838
4006 BAINBRIDGE BLVD, CHESAPEAKE, VA 23324
This was an online order and the details were in writing as shown:
2 x Small Hamburger (2 x $2.29) = $4.58
1 x 10 pc. & 5 Biscuits
• 1 x White & Dark Pieces (1 x $21.99) = $21.99
1 x Crinkle Cut Fries
• 1 x Large (1 x $3.19) = $3.19

This is the complaint I just sent to Hardee's after bad experience at
Quote - "Poor service - order was wrong. Order of chicken was given to us as tenders, not the white and dark we ordered. Burgers were worst I've ever had - dry, hard bun, barely any condiments, no pickle. Bun stuck to burger. Chicken was old, overcooked in stale oil. Worst food ever!" - End Quote

I really hate fast food, but once in a great while I let myself be persuaded to get some. My wife checked the order before driving off and found the order was wrong, then had to sit and wait while someone scooped up the oldest and nastiest fried chicken in the store to make the order correct. I was pretty angry over the garbage they sold us. I doubt I'll ever buy from that place again.

Recommendation: Be careful which store you go to. Some are worse than others.

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  1. Pros
    1. Wide variety of hearty burgers
    2. All-day breakfast menu options
    3. Drive-thru service for convenience
    4. Frequent deals and promotions
    5. Charbroiled burgers for unique taste
  1. Cons
    1. Limited Global Presence
    2. Menu Lacks Healthy Options
    3. High Competition in Fast Food
    4. Inconsistent Franchise Quality

Hardee's Restaurants Complaints 574

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8:58 am EDT
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I was just at the Hardee's restaurant in Crossville 30 Highland Square, Crossville, TN 38555. I ordered the new big bacon breakfast sandwich, I was absolutely disgusting as it was cold and had been sitting somewhere for so long the cheese was hard, the egg was cold and crunchy and the bun was dried out so bad it crumbled apart. We also order 2 Phillip cheeses steak burritos that had absolutely no flavor!

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2:05 pm EDT
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Just wanted to say that during my visit the environment in the past has been slow, sloppy and uninviting. However since changing some team members and staff, there has been a derastic change in the environment, especially taking notice to manager Tara, she has been the one consistent, always there, at all hours, rarely have I been there and she hasn't, she has definitely been a gem for this establishment

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11:55 pm EST
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Good morning today I went to Hardee’s to purchase food for my families dinner at 3:57pm at store 2501782 in Clarksville, tn. I ordered at the drive thru and I asked the attendant working the drive thru could I get them fresh. I pulled up and paid and the attendant working the drive thru which was the woman that also gave me my food. After paying the woman...

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Is Hardee's Restaurants Legit?

Hardee's Restaurants earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Hardee's Restaurants to be a trustworthy company. Although there's a 11% resolution rate for customer complaints, which deserves attention, Hardee's Restaurants is known for their high standards and safety. If you're thinking about dealing with Hardee's Restaurants, it's wise to check how they handle complaints.

We found clear and detailed contact information for Hardee's Restaurants. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Hardees.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Hardees.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Hardee's Restaurants as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

We looked up Hardee's Restaurants and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Hardees.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Hardee's Restaurants has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 11% of 574 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Hardee's Restaurants. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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2:48 pm EST
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At Hardees on Wild Lake Blvd, Pensacola, FL. On December 5, 2023, my brother was the first customer of the day, receipt time stamp at 5:58 AM. He ordered biscuits for himself and a Frisco Breakfast sandwich with sausage for me. When I got the sandwich, I heated it for 15 seconds in the micro, when I bit into it, the sausage was not edible it was hard and...

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8:26 am EST
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My wife and I get takeout orders from the Hardees in Grandy NC frequently. We are on a fixed income so getting a good meal at a good price is important to us. This Hardees has always had good, fast service with accurate orders and friendly staff. Last night we ordered 2 Cheeseburger box meals at $5.99 each at the drive through. The lady taking the order...

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11:25 am EST
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Absolutely terrible service. Waited abt 5 mins to even have anyone acknowledge us when we walked in. We were the only guests In line. The girl who was behinde the counter was obviously struggling to read... she didn't look us in the eye and kept having to ask other coworkers what to do. We waited a total of 25 mins for our food and would likely have waited...

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11:28 am EST
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Hardee's Restaurants Incorrect order and rude employees

Sunday, November 19, 09:15

I placed an order, drove up to pay, and was asked to pull up to the right side so they could move other cars up; I did not receive a receipt. Once my order was brought out along with another customer's order, I checked my bag and was given the wrong order, so someone else got my order; when I kindly confronted the employee, the employee was rude and not happy; she shook her head and was disgusted. Another employee, a male, brought out my corrected order; I thanked him, but there was no response, no smile, nothing. This is not my first time encountering rude employees at this location. I have no apology.

Desired outcome: Employees need to understand that customers pay their paychecks; if they are rude and can't get orders right, customers will go elsewhere, and that is money lost to the company, which will let people go. I'm not looking for a free meal.

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10:45 pm EST

Hardee's Restaurants Cold food for the second time

At 18:40 on November 19th my wife and I went through the drive through and ordered two famous star burger baskets we got our food and drinks. Drove home about a 5 minute drive. We took our food out of the bag and both of our burgers were barely warm mine had a cold half. The fries were also cold. The drinks were cold and had ice in them.

This is the second time we’ve been served cold food. We didn’t complain about the first time allowing for a bad day. I’m not impressed.

Desired outcome: Fix the problem and at least a full refund of $23.96

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4:44 pm EST
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I went to hardees on bainbridge blvd. Chesapeake va this morning I ordered two sausage biscuits when I got home one of was half eaten being a minster and the others civil engineer I don't want a refund I just want to how could that happen [protected] michael seymour I don't like to say bad things about a business but what happen this morning cross the line.

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10:10 am EDT
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I went through the drive thru of Hardee's in Darlington, South Carolina, they were quick to take my order which is an improvement, but I ordered a big cheeseburger combo large got to the window paid for it and got my drink, waited there for about 2 minutes and was asked to pull up so the people behind me can pay, about a little over five minutes after that...

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8:53 pm EDT
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I visit location on Murfreesboro Rd daily. I order a biscuit with butter, they used to have me pay 1.59 per biscuit as sign says but now I get charged 1.68 for the butter which 4 out of 5 days they dont put on biscuit. Everytime I ask if they are sure I get an eyeroll and yesterday I got back out of my car, stood there 4 minutes while employees were yelling...

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1:59 pm EDT
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I ordered a super biscuit with folded egg, instead of, the fried egg that comes on it. I was charged $5.81. When I questioned the price I was told the egg was .75 more than the fried egg. I said I am only getting one egg not two. Employee insisted it was a different kind of egg and extra charge stood. I declined the purchase. Do not understand why one egg costs .75 more than another.

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8:02 am EDT
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Hardees located at Camden, Nirth Carolina. She worked as manager in 9/13/2023 and makes humiliating comments to and in front of her employees. Also treated them friendly and respectful. It’s predictable it will continue. I’m a local regular customer who meets others in the mornings. She is manager on 8/13/2023 again her tone and attitude is terrible. Never...

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1:37 pm EDT
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I visited a Hardee's in Tallahassee Florida the store location number is 151-6190 I called the location the date was 8/26/20/23 at 11:54 a.m. I called the location because they forgot to put cheese on four of the chicken ranch wraps and we also found hair in one of the ranch wraps. I called and talked to the manager and she argued with me she put the girl...

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1:55 pm EDT
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I purchased 2 1/4 MshRmSws Meals total cost $23.88 Both meals the buns looked like they were run over by a truck they were smashed flat. The mushrooms were not even recognizable they were shreds & very dark brown next thing to being black. The Swiss Cheese was brown goop they looked nasty and just barely eatable. I do want a full refund I will never eat...

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11:35 am EDT

Hardee's Restaurants Customer service

On July 28 and August 4, 2023, my husband and I waited in line for a long period of time at the Hardee’s on Temple Avenue in Colonial Heights , VA. When we finally got to the microphone to order we were told both times that if we wanted to order, we needed to COME INSIDE! I did that, only to find out that the car that had been behind me in line was now at the drive through window picking up their order. I am 76 years old, and if I had wanted to go inside, I would have done that to begin with. I don’t understand why we were singled out for 2 weeks in a row. Poor customer service!

Desired outcome: Need training at that location on how to treat people and how to handle situations when they get busy.

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10:25 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Hardee's Restaurants Monster bis, bac combo, and back sandwich

I paid $23.39 and got the skimpiest poorly made sandwiches for $23.39 from somewhere that's supposed to be awesome for their sandwiches when I could have went to Burger King and got three of them for five bucks and they could have been 20 times better that's what I'm saying so I would like my money replaced the receipt number is or the order ID number is [protected] and it was cashier tea and it was at 7:57 a.m. and it was on 1449 East Euclid avenue phone number [protected] my phone number is [protected] and my name is Nicole thank you

Desired outcome: Refunded my money or the old order re made

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Update by Nikki Barber
Aug 03, 2023 6:47 pm EDT

How I called and had paid for an Uber to get it so please offer another soultion

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8:31 pm EDT
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Hardee's Restaurants Lack of quality of food

27 July, 2023

Hello,

We decided to give this Hardee's location (store number 1500649) 1 more chance after a very disappointing fried chicken tenders (dry and tough) meal about 2 weeks ago.

The bar code for today's disappointment is [protected]  order number, 291225

I greeted the 2 ladies behind the counter and my greeting was not returned. Usually, we receive a greeting before we even get to the counter, but not today.

We each ordered a $5.99 special, mine was supposed to be a "big" Ham and Cheese and Hubby ordered the Double Cheese Burger.

When we received our order, we were not offered ketchup for our fries, which were fresh and hot. I pulled my sandwich from the bag and noticed how small it was. I opened the paper wrapper and saw that the sandwich was pressed down, squashed, as though someone had stood on it. There was no cheese. 

I took it back to the counter for a replacement. A moment later I received another sandwich. When I opened that one, at least it had cheese on it, but it was just as squashed flat as the first one. There were maybe 4 of the thinnest slices of ham I've ever seen between 2 very thin cheese slices on the sandwich.

This month, we gave your restaurant 2 chances. We won't be back to that restaurant unless we see a sign stating "Under New Management".

"Studies suggest that for every 1 customer complaint, there are 26 unhappy customers who never speak up. These are usually the ones who wait for you to contact them. But when you don't, they simply stop using your product." 

As per:

Hiverhttps://hiverhq.com › HiverHQ Blog › Customer Service

Sadly,

Teresa McMahan

[protected]@gmail.com

Desired outcome: Respect for the customer, "Greet the customer when they enter the lobby." Respect for the product being sold to the customer, "Customers first eat with their eyes before they eat with their mouth."

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12:16 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Hardee's Restaurants Bacon, egg and cheese biscuit

On July 10, 2023, I purchased a bacon, egg and cheese biscuit at the Hardees located at West Main Street in Danville, Virginia at 9:34 AM. This was a carry out order. If I had eaten in the dining room, I would have taken it back to the counter for a replacement. Unfortunately, I waited to eat the biscuit at home, about 5 minutes away from this Hardees location. The top portion of the biscuit was hard and crusty, like it had been left over from the day before. The bottom portion was made like it had been formed from scraps on the cutting board. I was disappointed as I usually get a decent biscuit at this Hardees location. I visit this location about once a week, so I don't want to stop being a Hardees customer, but this experience has given me pause to consider alternative sources for my biscuits in the future.

Desired outcome: I would like a voucher for replacement of a bacon, egg and cheese biscuit sent to my home, David Emerson, 425 Haynesworth Drive, Danville, Virginia 24541.

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8:01 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Hardee's Restaurants Delivery service

Complaint in egypt i ordered through phone and my details was saved on the system, after i paid through a sms link sent by customer service.

I received a phone call from branch saying i am out of zone.

I filed a complaint why you took my money if i am out of zone. They replied your money will be refunded in 14 days through bank. I told them its your mistake to take the order and make me pay i refuse to wait 14 days to receive my money back i told them i am only 2km away from your zone you should send the order to save your face from this corporate mistake, they refused, they didnt even try to solve the problem.

Desired outcome: They send me the order that they took and i paid for.

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About Hardee's Restaurants

Screenshot Hardee's Restaurants
Hardee's is a fast-food restaurant chain known for its charbroiled burgers, breakfast items, and made-from-scratch biscuits. They offer a variety of American fast-food staples including sandwiches, fries, and desserts. Hardee's provides dine-in, drive-thru, and takeout options.
How to file a complaint about Hardee's Restaurants?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

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- Summarize the main issue with Hardee's Restaurants in the 'Complaint Title' section.

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- Mention key areas such as transactions, nature of the issue, steps taken to resolve the problem, company's response, and personal impact.

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- Attach any relevant supporting documents to strengthen your complaint but avoid including sensitive personal data.

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- Use the 'Claimed Loss' field to state any financial losses.
- Use the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

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- Click the 'Submit' button to submit your complaint.

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- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Remember to follow these steps carefully to effectively file a complaint about Hardee's Restaurants on ComplaintsBoard.com.

Overview of Hardee's Restaurants complaint handling

Hardee's Restaurants reviews first appeared on Complaints Board on May 26, 2007. The latest review Breakfast sandwich was posted on Apr 26, 2024. The latest complaint did not get what I ordered was resolved on Dec 19, 2014. Hardee's Restaurants has an average consumer rating of 1 stars from 575 reviews. Hardee's Restaurants has resolved 66 complaints.
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  1. Hardee's Restaurants Contacts

  2. Hardee's Restaurants phone numbers
    +1 (877) 799-7827
    +1 (877) 799-7827
    Click up if you have successfully reached Hardee's Restaurants by calling +1 (877) 799-7827 phone number 0 0 users reported that they have successfully reached Hardee's Restaurants by calling +1 (877) 799-7827 phone number Click down if you have unsuccessfully reached Hardee's Restaurants by calling +1 (877) 799-7827 phone number 0 0 users reported that they have UNsuccessfully reached Hardee's Restaurants by calling +1 (877) 799-7827 phone number
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  3. Hardee's Restaurants emails
  4. Hardee's Restaurants address
    100 North Broadway, Suite 1200, Saint Louis, Missouri, 63102, United States
  5. Hardee's Restaurants social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Hardee's Restaurants Category
Hardee's Restaurants is ranked 28 among 60 companies in the Fast Food Chains category

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