Hardee's Restaurants
Reviews and Complaints

This Hardee's should not be in business: Poor service, bad food.
HARDEE'S 2838
4006 BAINBRIDGE BLVD, CHESAPEAKE, VA 23324
This was an online order and the details were in writing as shown:
2 x Small Hamburger (2 x $2.29) = $4.58
1 x 10 pc. & 5 Biscuits
• 1 x White & Dark Pieces (1 x $21.99) = $21.99
1 x Crinkle Cut Fries
• 1 x Large (1 x $3.19) = $3.19

This is the complaint I just sent to Hardee's after bad experience at
Quote - "Poor service - order was wrong. Order of chicken was given to us as tenders, not the white and dark we ordered. Burgers were worst I've ever had - dry, hard bun, barely any condiments, no pickle. Bun stuck to burger. Chicken was old, overcooked in stale oil. Worst food ever!" - End Quote

I really hate fast food, but once in a great while I let myself be persuaded to get some. My wife checked the order before driving off and found the order was wrong, then had to sit and wait while someone scooped up the oldest and nastiest fried chicken in the store to make the order correct. I was pretty angry over the garbage they sold us. I doubt I'll ever buy from that place again.

I ordered on the hardees app went in told them I had an online order for 3pm gave them my name they said NOPE sorry no order and NO FUTURE order either. Told me to go home and see what happen 40 minutes away. Called back an hour later no one answered the phone several times. Finally got through they said the order came in AFTER THEY TOLD ME TO GO HOME. I asked why didnt you say wait a few minutes when I was there? they didnt care and said file a complaint with corporate and also get your money back from them. Hardess does not even have a working customer phone number.

Sunday, November 19, 09:15

I placed an order, drove up to pay, and was asked to pull up to the right side so they could move other cars up; I did not receive a receipt. Once my order was brought out along with another customer's order, I checked my bag and was given the wrong order, so someone else got my order; when I kindly confronted the employee, the employee was rude and not happy; she shook her head and was disgusted. Another employee, a male, brought out my corrected order; I thanked him, but there was no response, no smile, nothing. This is not my first time encountering rude employees at this location. I have no apology.

At 18:40 on November 19th my wife and I went through the drive through and ordered two famous star burger baskets we got our food and drinks. Drove home about a 5 minute drive. We took our food out of the bag and both of our burgers were barely warm mine had a cold half. The fries were also cold. The drinks were cold and had ice in them.

This is the second time we’ve been served cold food. We didn’t complain about the first time allowing for a bad day. I’m not impressed.

On July 28 and August 4, 2023, my husband and I waited in line for a long period of time at the Hardee’s on Temple Avenue in Colonial Heights , VA. When we finally got to the microphone to order we were told both times that if we wanted to order, we needed to COME INSIDE! I did that, only to find out that the car that had been behind me in line was now at the drive through window picking up their order. I am 76 years old, and if I had wanted to go inside, I would have done that to begin with. I don’t understand why we were singled out for 2 weeks in a row. Poor customer service!

I paid $23.39 and got the skimpiest poorly made sandwiches for $23.39 from somewhere that's supposed to be awesome for their sandwiches when I could have went to Burger King and got three of them for five bucks and they could have been 20 times better that's what I'm saying so I would like my money replaced the receipt number is or the order ID number is [protected] and it was cashier tea and it was at 7:57 a.m. and it was on 1449 East Euclid avenue phone number [protected] my phone number is [protected] and my name is Nicole thank you

27 July, 2023

Hello,

We decided to give this Hardee's location (store number 1500649) 1 more chance after a very disappointing fried chicken tenders (dry and tough) meal about 2 weeks ago.

The bar code for today's disappointment is [protected]  order number, 291225

I greeted the 2 ladies behind the counter and my greeting was not returned. Usually, we receive a greeting before we even get to the counter, but not today.

We each ordered a $5.99 special, mine was supposed to be a "big" Ham and Cheese and Hubby ordered the Double Cheese Burger.

When we received our order, we were not offered ketchup for our fries, which were fresh and hot. I pulled my sandwich from the bag and noticed how small it was. I opened the paper wrapper and saw that the sandwich was pressed down, squashed, as though someone had stood on it. There was no cheese. 

I took it back to the counter for a replacement. A moment later I received another sandwich. When I opened that one, at least it had cheese on it, but it was just as squashed flat as the first one. There were maybe 4 of the thinnest slices of ham I've ever seen between 2 very thin cheese slices on the sandwich.

This month, we gave your restaurant 2 chances. We won't be back to that restaurant unless we see a sign stating "Under New Management".

"Studies suggest that for every 1 customer complaint, there are 26 unhappy customers who never speak up. These are usually the ones who wait for you to contact them. But when you don't, they simply stop using your product." 

As per:

Hiverhttps://hiverhq.com › HiverHQ Blog › Customer Service

Sadly,

Teresa McMahan

[protected]@gmail.com

On July 10, 2023, I purchased a bacon, egg and cheese biscuit at the Hardees located at West Main Street in Danville, Virginia at 9:34 AM. This was a carry out order. If I had eaten in the dining room, I would have taken it back to the counter for a replacement. Unfortunately, I waited to eat the biscuit at home, about 5 minutes away from this Hardees location. The top portion of the biscuit was hard and crusty, like it had been left over from the day before. The bottom portion was made like it had been formed from scraps on the cutting board. I was disappointed as I usually get a decent biscuit at this Hardees location. I visit this location about once a week, so I don't want to stop being a Hardees customer, but this experience has given me pause to consider alternative sources for my biscuits in the future.