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CP Cullen 05319253 / bissell spares

1 Alberton, South Africa

About 2 to 3 yrs back I bought a Bissell Powerfirce vacuum cleaner from your Newmarket store. Last week I needed a replacement brush drive belt and I visited the store to be told that spares were not kept, and that for R70 I could have a belt delivered to me. I objected strenuously on 2 counts - that you did not carry the spares for a product you sold, and the price for a simple rubber belt. I got no satisfaction from the floor salesman or from Customer service. A manager was called, who took my details, promising to call my cell ([protected]). She located the vacuum cleaner purchase on your records.
To date, more than a week later, I have heard nothing from you.
What recourse do I have?

Cp
Sep 25, 2017

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