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CheapOair
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391 complaints
177 resolved 214 unresolved
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T
3:58 pm

CheapOair - Flights booking

I booked my flight for 4 Persons. After booking the flight. I left the house. I checked my email and when I didn’t see any confirmation number. I called the customer service. They told me after you booked your flight they realized it is not available but if I want again the same flight with the same times I have to pay $900 . This is not respectful. They put me on hold for 52 min. This is unacceptable.

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10:36 am

CheapOair - Flights that are a scam with cheapoair

Scammer you can not get a transfer to another airport in Tokyo your just screwed!

I was ripped off yesterday 5/23/22, by cheapoair for over $2,000.00 usd I purchased a ticket from Chicago ohare to Tokyo then was supposed to transfer to another airport there then fly to Manila. Once at the ticket counter and talk to the agent I was told I can not get on the plane because there is no was you can transfer to the other airport, so I was like ok what if I just buy another ticket here from the airport I am flying into then fly from there to Manila... she is then told me no, I cant not I have to buy a new ticket all over again.

Desired outcome: They need to take down the transfer to another airport flight I was not the only one this happened too, I want a refund and a apology.

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CheapOair - Credit Card Charged but No tickets issued even after 12 days - Cheating

CheaopAir Charged my credit card, but not issuing the tickets. I have booked a round trip British Airways flights for my relatives from HYD India to CLT USA between June 30th to Nov 21st. The tickets were booked on May 8th. Cheapoair provided a confirmation receipt over email. Attached the same. How ever when i searched on british airways to reconfirm the reservation only part of the iternary is available. Some tickets are not issued as promised. Iam trying to contact cheapoair many times over past few days, however cheaopair claims the agent who helped me book the tickets can only fix this issue and no one else from cheapoair could help. Its been quite few days with no response. I believe they are not acting in good faith help resolving this issue. I was charged money however entire tickets are not being issued and they are not ready to resolve this. I also contacted british airways, they say i cannot reachout to british airways directly as tickets are booked thru cheapoair. I beg your attention resolving this issue. I was charged for the tickets, how ever tickets are not being issued.

Desired outcome: Issue the tickets as promised

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CheapOair - Changing a Booked Flight

Booking #74856268

My original Flight from YYC to SFO via YVR changed by the Westjet Airline. News booking goes through Vancouver where we must do some Covid related certifications plus Immigration work. Time available at transit is too short and we ask for a direct flight from YYC to SFO next day. We were asked to pay a fee that costs more than the original price.

Had I booked directly via the airline, I would have been better off.

Desired outcome: Flight from YYC to SFO direct next day (June 26). There is one at 10 am.

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M
12:44 pm
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The company has left an official comment on the complaint.

CheapOair - Cancel flights

My flight booking got canceled without notice,. 07/05/2022. I tried to reach out to cheapoair customer service, however there us no customer service email or phone number. The email they keep sending me is norepinephrine email. They claim to have called me, however I haven't received anything. I want a full cash refund as soon as possible. If I don't received my money back within a week, I'm going to sue cheapoair!

Desired outcome: Full refund. Only cash.

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B
6:27 pm

CheapOair - Refunds

I booked 4 flights through CheapOAir on 4-1-21. (Booking # 70866236) On 4-26-21 I was notified that my flights were "changed", (cancelled), and we were put on later flights, which did not meet our itinerary needs. Called CheapOAir and talked to Luis, who put me on hold for @ 30 minutes while he talked to airline. Came back on and said I could cancel and receive a full refund, which would be credited to my credit card within 1-2 billing cycles. After no refund and several inquiries over the next several months, learned the refund request was not filed with airline until June, and subsequently denied. Was promised an escalation and would be resolved by supervisor. More than a year later, Zam now says either wait a year (which would be over 2 years total) for a refund or accept a credit for future travel; as long as same 4 travelers and same airline. 2 years (with no guarantee I won't be told something new in a year) or the credit offer is not a solution as I paid for all 4 tickets and the 4 of us do not normally travel together. I was promised a refund but have nothing but a run-around for the last year.

Desired outcome: Refund of full amount paid, $2,088 remaining.

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R

CheapOair - refund

booking 75734638; flight date June 26, 2022

original booking date/time May 4, 2022 10:30pm pacific time

original booking cancellation May 5, 2022 8:00pm pacific time

cancelled within 24 hours

Air Canada said there should not be a cancellation fee

Cheapoair with withholding an $104.10 fee plus charged me $89.84

this is not acceptable

please assist and clarify

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R
May 17, 2022 12:33 am

I know how you feel, My mother's flight is not until july 2022 back to u.s they sent me e-mail saying part of the flight is cancelled and I ask for any options all the cheapoair agent emily said just for a full refund that will take 1-2 billing cycle, and lied to me about rebooking, So I called AIR CANADA and the agent honestly told me that it is solely CHEAPOAIR's responsibility to rebook us without any charges whatsoever and she even put a note on it for rebooking, Now cheapoair agent first told me that I have to pay for the difference again? So I mention talking to airlines so he transfered me to so called change department specialist which I was on hold till 80 minutes to end with survey question without even talking to anybody from that department. BIG STRESS

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V
11:22 am
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The company has left an official comment on the complaint.

CheapOair - CheapAir Cancel for any reason Service

Hello,

We added 'cancel for any reason service'. Withing 24 hours cancelled flight but was charged $196 for 'cancel for any reason' service. But it was not made clear that 24 hr cancellation policy does not include all services paid.

There is ambiguity in the language of cancel within 24 hours.

All cost should be refunded, if cancelled within 24 hours!

We will not use CheapAir again. We donated $196 to their bottom line.

Desired outcome: refund $196

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CheapOair - Booking

We booked tickets with this company for 2020. Unfortunately, the flight got canceled due to covid. Instead of refunding the money, the airlines gave us a credit for the tickets. The limitation of the credit was to use it for the united airlines only. In order to avail the credit, we booked the tickets using the same agent(CheapOair) and airlines(United). They charged more than the available market price to book this ticket using the credit(United Airlines). We had no choice but to pay the extra amount to avail the credit and buy the ticket. Our reservations were confirmed for all four tickets in January 2022.

We were excited about the plans and we started planning for our trip. We did some partial bookings in India for this trip already.

Now, out of nowhere, we found that out of four, two tickets got canceled without any notification or consent in March.

Now, when I am trying to reach out to them ( Cheapoair and United Airlines).

I am going in circles waiting for a supervisor to talk to me and resolve this issue. After long waits, the call drops and no one reaches out to me to resolve this issue. I am frustrated with this whole experience.

Desired outcome: I want them to reinstate my two tickets which they canceled without my consent. I want my travel plans to be as before without any compromises. I am punished for their mistake so they should fix it ASAP.

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P
1:10 am

CheapOair - Flight not confirmed by the airline, but CheapOair has charged me.

This is for booking No 74976252 with CheapOair, my flights were rescheduled on Apr11 and CheapOair asked me to make extra payments which I promptly did.

But till date I have not received confirmation from the airline on this reschedule and CheapOair is not responding.

It has been 3 weeks since this issue has not been resolved.

Attaching a mail from CheapOair which acknowledges the issue but they do not have a ETA when it will be resolved.

Desired outcome: I need a full refund of the money i have paid to CheapOair

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G
8:22 pm
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CheapOair - How I was talked to, then hung up on me, and when calling, I am talking to several people, which I asked for just to speak to a supervisor

Very angry with the service that I gotten from this morning call (8:05 till *8:52 a.M.) to asked for assistance, due to I never flew with frontier, so I needed to get info for assistance for disable person. The worker was nasty, rude, got loud, and he hung up on me several times (as he did call back twice, and hung up) I called again 8:31a.M., a younglady...

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R
8:08 pm
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CheapOair - Rescheduling or refunding a canceled international flight

I bought a ticket through CheapOAir round trip from Cebu to JFK on EVA airlines for my family of 5. Because of Covid the return flight was canceled so I was stuck in the US and could not return to the Philippines for my kids schooling. There were not available flights for several weeks so I needed to put my kids into school here in the US. Now when I am trying to get a return ticket after the school year, they are refusing to refund the ticket of the flight that they canceled or reschedule the flight to a date that works for my family

Desired outcome: Refund or rebook my ticket on July 19

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S
6:50 pm
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CheapOair - Flight ticket payment issue

Hello Team,

I have booked a ticket with you today and have charged an exchange fee whereas it is a fresh ticket. Please do correct the fee, while trying to resolve all this issue with you I had to make 10 international calls and wasted my time as well. I have been charged for this 30 cad and I am not able to make any call because you do not have an operational Canada toll-free number.

Desired outcome: Please do send me the correct invoice and give me a refund for the international call which i had to make because of your messed up invoice,

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U
2:20 pm
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CheapOair - Cheapoair

I made my international reservations 4 months ago to a good deal.2 weeks later my connection got canceled, I called cheapoair to check , they kept telling me cancel the flight and you will get full refund. When finally I agreed to cancel my good fair ticket and get the full refund they told me that it’s impossible to get the full refund. You’ll get part of it. So I didn’t cancel, after two months I found another connection I’m the one who called to inform them. Unfortunately I had an issue with my son middle name switch 2 letters.so I kept calling them to change the name and they told me that they can’t change I need to contact the airlines the on other side told me that cheapoair need to because I booked the ticket through them they need to change them. it’s been back-and-forth forever and now they’re telling me again to cancel my flight.

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7:29 pm
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CheapOair - Flight issues in payment

My name is Erin Fletcher. I booked a flight through cheapoair from Armidale to Brisbane. Each time I tried to pay on several different cards it kept declining due to "commerce issues". However, my flight was booked but unpaid. Having tried to call their number several times which would not connect I managed to get through on an alternative number to...

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A
9:48 am
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CheapOair - Flight ticket

I booked my flights (for myself, my husband and my daughter, at the time less than two years old) in Dec 2019 for March 2020 to go to Florida (cost: $1272.99) Ref# 65747390. Because of pandemic we were not able to go. I asked to have credit for domestic flights. The last email I got from Cheapoair indicated we can fly domestically by March 2022. I called to book my flights in Jan 2022 for Feb and the Cheapoair representative told me for each ticket I had to pay $100 extra because I changed the flight and she sent me a detail of my flights and told me I will receive my confirmation in a couple of hours and then she transferred me to the other line so I get a ticket for my daughter because she was more than two years old at the time. I had to pay $640.36 for my 3.5 years old daughter ticket to be in the same flight to fly from Toronto to Calgary! I got the confirmation for my daughter’s ticket right away but I never got my husband and my ticket’s confirmation! Basically Cheapoair representative misled me to buy a ticket for my daughter by lying that my husband and I already have the ticket to go to Calgary to make more money for Cheapoair. The only thing I could do was calling Air Canada to get tickets for myself and my husband to make sure we will be in the same flight with my daughter. The Representative at Air Canada told me the tickets are only valid for two years after your purchase (meaning till Dec 2021 not March 2022 and Cheapoair shouldn’t have lied!) I had to buy two other tickets for myself and my husband to be able to be In the same flight with my daughter and it costed us $1147.56! Cheapoair is responsible for misleading me saying my ticket is valid till the end of March and also misleading me getting an expensive ticket for my 3.5 years old daughter. How could my 3.5 years old fly by herself without me and my husband going with her! I called Cheapoair so many times and was on hold for so long, I got a $145 phone bill and nothing was resolved! I could have paid only $800 to have tickets for my whole family to go to Calgary but I ended up paying $1787.92. Cheapoair should refund me $1272.99.

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4:37 pm
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CheapOair - Refund for Ticket

I booked my tickets in December 2019 for September 2020, at the beginning of the pandemic i tried to cancel my tickets and get my refund which I was denied and told to make credit note for December 2021. In 2021 due to the new variants i tried again to get my refund I was denied again. I had made calls and was even informed I should contact the airline directly which the airline denied and told me the travel agent who made the booking should be the one intiating the cancellation which shows me Cheapoair had no intention of making my refund happen. I even tried in December cause I still could not travel nothing. They still dont want to give me my refund. The delays was caused by Cheapoair time and time again as if waiting for the time period to elapse so they didnt have to refund me.

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B
11:03 pm

CheapOair - air ticket

My name is Bina Biswas. I have a concern about my airline's credit. My booking #65469044. I booked my ticket for myself and daughter in 2019 and travelling date was March 2020, due to corona I have changed my travelling date and got credit CAD 3826.70. My credit expiry date was in December 2021, before expired that I contact to cheapo air to extend my credit and paid CAD 375.00 but that wasn't updated by the customer service. Then I call them again to know my status of credit and how can I book my tickets and they told me my credit is expire already. I contact to airlines and emailed all documents and got email from cheapo air that I have still my credit until May 31,2022. In last week I called them to book my tickets to customer service and they told me that my credit is expire and told me to contact to Turkish air lines , I called the airlines but they said you should contact to cheap o air. Now I don't know what should I do who can contact to. If I need to provide all emails that I got from them, I will do when needed. Finally I want to use my credit or get my money back. Please help me out with this situation. My email [email protected] Thank you.

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D
12:52 pm
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CheapOair - Airlines tickets bought through cheapoair

I purchased two tickets through Cheap O Air, for $647.98, booking # 70650861. I booked travel to Cabo San Lucas, on 3/28/2022, through American Airlines. When I got to the airport, the airlines said that Cheap O Air did not confirm the tickets, and therefore I had no tickets, even though I had a confirmation number. I called Cheap O Air and they said that I...

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J
3:27 pm

CheapOair - Deceptive policy

Bought round trip ticket from US to Kenya on 10/21/21 with Emirates airlines through CheapOair for $ 1970.77, on the way back in January 2022 emirates canceled my trip back 4-times, I was stranded in Kenya for 2-weeks, so I had to buy new return ticked with travel agency in Kenya for $1870.00. When I arrived in US, I managed to do the almost impossible - get CheapOair on the phone, they assured me that I'll get refund, on 3/2/22 I got email from CheapOair saying I'll be refunded $ 843.17, on 3/16/22 CheapOair called me and said that I'll be refunded only $ 499.00 plus $100.00 coupon I reluctantly agreed, they said that I'll get en email confirming that. On 3/16/22 got an email confirming only getting $100.00 coupon - At this point I have lost faith in CheapOair and will never use them again, will tell my family members, friends, etc about my experience

Desired outcome: my desired outcome was to be refunded at least $843.17, that's what CheapOair offered to me in their email to me

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