CheapOair reviews & complaints 560
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Airplane tickets
I booked a flight for my son and I 4 days ago through Cheap O Air. They declined our purchase though we had just put money in our bank. Then they held our money from the declined purchase and wouldn't release it for 3 to 5 days. On day 5, I got an email from them saying they "cancelled" our flight and the money will be returned in 7 to 14 days to our account. In the meantime, I have no money and no tickets to go on my trip. Cheap O Air is a scam company and should be shut down for the many complaints against them. Why they are still up and taking bookings for unsuspecting customers is beyond me. Known scammers should be sued and banned from conning the public.
Claimed loss: Plane tickets
Desired outcome: The company should be shut down.
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Cheapoair
Cancelled reservation within 24 hours. I never did received my refund. Cheapoair also lied about several things.
1. Cheapo air lied about the bank did not disclose the refund.
2. Hotel did wont pay the refund.
Cheapoair is not just unreliable but untrustworthy.
I would never do business with them ever again. I spent over 2000 dollars. I did not use their services.
The company should be shut down.
Claimed loss: 2056
Desired outcome: i would just like my refund back.
Confidential Information Hidden: This section contains confidential information visible to verified CheapOair representatives only. If you are affiliated with CheapOair, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
CheapOair - Purchased ticket booking number 81608025
We booked a ticket last July 23, 2023, for April 22, 2024, vacation to Philippines returning Flight will be on May 19, 2023. They sent first email to us last December 27, 2023, that the return flight was cancelled by the Airlines and proposing a new date which is May 18, 2024. I called them to ask if there are any other options and the agent gave me shorter...
Read full review of CheapOairCheapOair - I reclaiming my credit to cheapoair for new flight. My phone 703.362.7189 -([protected]@msn.com)
I am trying to get this credit according to exact terms and rules, however they don't honor their terms and charging me even more. I was 48 minutes on call wait and asked for supervisor no response. If I don't hear back I will file my complaint with DOT and FAA. Here is my credit: [protected]@cheapoair.com [protected]@msn.com Dear Khosroe Rezaeipour Thank you for...
Read full review of CheapOairChange booking
Booking [protected].
I rang support immediately after booking flights when I realised that the dates were wrong. If the support person would have told me that I could change flights within 1 hr of making it (as per Jetstar's Website) I would have been able to reschedule.
Instead I got the run around, ended up losing the money on the Jetstar flight and got charged a $50 USD cancellation fee. I am not happy that within minutes of booking the flights I could have rescheduled as per the airlines procedures but was not made aware of this. Not at all happy.
This complaint has been resolved automatically due to user's inactivity.
scam my money with lied
I bought this ticket, but then somebody called me to told me that the airline change my flight,but I told them that flight did not work for me.and i need my refund a right to customer,but the workers from cheapoair tried to scam and lied me that my flight was already cancel and they send my comfirmation by email,but i never received that
the agent told me that cheapoair is scammer and my money never refund,
they lied to the customer
ue, Oct 31, 2023
Toronto Pearson Intl, Ontario
YYZ - 8:00 pm
Calgary, Alberta
YYC - 10:39 pm
Tue, Oct 31, 2023
This complaint has been resolved automatically due to user's inactivity.
Refund
Hi to whom this may concern, I had a booking with cheapoair, booking number [protected] and cancelled my flight within 24 hours, I was told to get a refund from an agent while I was cancelling my ticket, the next day I contacted cheapoair to confirm my card information. Agent told me that i am not eligible for a refund and that I can get a voucher from airlines. After weeks I was told I am not eligible for a voucher as well. I was promised twice from cheapoair and they have broken their promise. This is very painful as stressful as I am trying to receive my funds, I had covid 19 and had to cancel my ticket for the safety of other passengers. If someone can help me, I tried several times talking with cheapoair and made it clear that they promised me with a refund or voucher, and even asked to hear the call as it was recorded. No one is trying to help me. I am a single mother and is to much for me to lose.
Desired outcome: Refund
This is not correct. I contacted cheapoair by call and they said it was refundable, then I called again and they said they can provide me with a voucher. Please hear the voice recordings. I transferred my request to the department of transportation so they can hear the call recordings. I was told that I can get a voucher. If a voucher is not provided, I think an exception should be made.
This complaint has been resolved automatically due to user's inactivity.
Refund for cancelled flights
When money was deducted for booked flights we immediately noticed that cheapoair deducted more than the quoted amount. We then cancelled the flights. Now we are told that they will only repay 7-14 days. We need this money as we are immigrating.
Cheapoair keeps sending me emails stating that they tried to phone me but I have not received any phone calls. I even went to my mobile service provider to ensure I can receive international calls. We are in South Africa.
I need my money please!
I will not advise anyone of my friends to use cheapoair.
Booking number [protected]
Desired outcome: My money refunded by Friday 20 October.
Flight overbooked and unable to make other flights even though had added flight protection.
My flight was booked through Cheapoair on May 09/2023, flying PIA Lahore to Karachi, August 31st, then Emirates, Karachi to Dubai, then Dubai to Mauritius also on Emirates . Cost ($675.94) I had added travel insurance ($44.95) Booking [protected]
The PIA flight was overbooked so I was denied boarding and there were no other flights to get me to Karachi, in time to catch the Emirates to Mauritius flights. However, the travel insurance should have covered this problem.
When I rang cheapoair to rebook, they wanted $1500 to rebook. Eventually I was able to rebook online through Facebook Emirates but at a cost of $974, which still left me a lot out of pocket. So, I am requesting a refund for the ticket as the ticket insurance should cover this situation.
Thank you,
Sandra Roberts
Desired outcome: Refund of ticket
This complaint has been resolved automatically due to user's inactivity.
CheapOair - Rescheduling issue
I am facing trouble with rescheduling of the flight. It happened before when I received the mail from the company mentioning that your flight has been rescheduled and I have to accept the change or cancel the ticket. For that I accepted it and wait for the new iternery which I never got until I called them multiple no. Of times. This company has a poor...
Read full review of CheapOairCheapOair - Booking /payment declined
I was booking my plane ticket to Philippines last night Oct. 12, 2023 around 8:00 pm to visit my wife. It was very easy booking and very quick but when I continue to pay it, it said that my card was declined. Then I go checked my mobile bank account in First Commonwealth Bank and money amounting $1239.30 was taken away from that transaction. I call...
Read full review of CheapOairCheapOair - Booking error
Sue Rusher 337 Heath Rd. Casco, ME 04015 October 8, 2023 CheapOair Customer Service Re: Booking# [protected] Dear Customer Service: I made a flight reservation on October 5, 2023. Immediately after completing the reservation, I was contacted, by phone, by a CheapOair representative. The representative wanted to confirm the reservation and offer available...
Read full review of CheapOairNo Refund after ticket was cancelled automatically by the cheapOair system
Good morning
I have not expected this from cheapOair, purchased a ticket with booking #[protected] on 09/19/2023 and it was automatically cancelled by the system but the amount was deducted from my account. I have tried talking to the responsible department but nothing has been done.
Contacted the bank and a reversal process was initiated but the amount was deducted same time it reached my account on 21 September that's according to the bank statement though I didn't receive any bank alert.
Please assist me on this matter.
Please find the below attached bank statement for your reference. Thank you
Desired outcome: I would like to get the money back into my account.
This complaint has been resolved automatically due to user's inactivity.
Customer service
My wife and I called Cheapoair customer service on Monday 9/25 around 11:00AM EST to request information on a previous cancelled flight. I believe the person's name we spoke to was Harmon (?). This representative was the most disrespectful and condescending person I have ever spoken to. Not only was he not helpful, but he was very argumentative. When we asked to speak to his manager, he even threatened to block our number for future calls.
My name is Judy Dunn (email address [protected]@outlook.com). We have an account with Cheapoair and use your services quite often. Being treated like this makes one think twice.
Please address this issue as needed and do what is necessary to prevent this type of issue with customers in the future. I believe your calls are recorded, so please review for your information.
Let me know if you need anything else from me.
Thanks.
This complaint has been resolved automatically due to user's inactivity.
Ticket cancellation and refund
I have cancelled my flight from Boston to Istanbul on 31th of August (Ticket number [protected]). I am calling Cheapoair every day and receiving a reply that I will get my money back in 7-14 business days. 19 days already passed. The issue is not resolved. Still no refund, even no confirmation that my refund has been processed. Awful customer service. The refund amount is $ 1437.20. Cheapoair charged a cancellation fee and still to response
Desired outcome: Not resolved
This complaint has been resolved automatically due to user's inactivity.
Impolite and sarcastic customers service representative
For the first time I put a complain after 5 years of being a customer.One representative from the billing section (K.I initial)really stressed me out a lot the way He handled my issue.He kept talking instead of listening first to my concern that leads us to a lot of misunderstandings.He was very impolite and kept repeating the things that I already said with his sarcastic voice that made my blood pressure up..
I hope that this kind of issues will be resolved and addressed specifically to that representative.
Thank you
Jeanette Quijano
Desired outcome: Just advised that representative to be polite and patient to avoid conflicts to the customers.
This complaint has been resolved automatically due to user's inactivity.
CheapOair - Sea Mist Oceanfront Resort Myrtle Beach SC
This hotel needs to be removed from Cheapoair's page. The hotel is in bankruptcy's. The board of health has shut down the pools. There was no where to swim for us on the property except the Lazy River. Could not swim in it. The resort stated 2 indoor 9 outdoor pools however none were opened. You should protect us. We are the consumer and pay your...
Read full review of CheapOairBad company
This agency does not stand by their customers They will not refund money they go by airline policies this is how they get around no refunds. Very crooked company! They are not cheap by any means they show you cheap options when looking then you go through the check out process and they tack on more fees! So I dont reccomend this agency to anyone! Dont use them.
CheapOair - No refund received after they said to wait 20 days
We booked a roundtrip flight amounting to $2349 with an additional $665.60 for rescheduling. They already charge the amount from my bank account but there's no flight happened since CHEAPOAIR cancelled it on the date we booked it. We keep calling CHEAPOAIRS customer service but they have not given any help at all. They said all the charges will be...
Read full review of CheapOairFlight Cancel to Kelowna how issue was treated
I am now stuck in Toronto which was not my destination. It cost me more than I needed to spend to buy clothes because my baggage was to go to my final destination. I know there is an issue in British Columbia but I don't think they treated me well as it relates to resolving the issue. I understand that it is an unprecedented time but recommending a good solution for a newcomer would have been a better option.
Desired outcome: I would like compensation for the spending that I had to do to be staying in a area that was not my destination.
I went on the website to and the airline is saying I should contact the travel agency. I just need to know what to do.
CheapOair Customer Reviews Overview
Many users have praised the user-friendly interface of the website, which makes it easy to search and book flights. Customers have also reported that the website offers a wide variety of travel options, including budget airlines and lesser-known carriers that may not be available on other travel sites.
CheapOair also receives high marks for its customer service, with many positive reviews citing the helpfulness and responsiveness of the support team. Customers appreciate that they are able to speak to a live agent if they encounter any issues while booking or traveling.
In addition to positive reviews for its user experience and customer service, CheapOair is consistently praised for its competitive pricing. Many reviews mention that the site offers some of the best prices available for flights, hotels, and car rentals.
While there are a few negative reviews of CheapOair, these are relatively rare and tend to focus on isolated incidents rather than overall dissatisfaction with the site. Overall, CheapOair is an excellent option for travelers looking for affordable and convenient travel options.
Most discussed CheapOair complaints
Refused Refund/Claimed on their own website that my credit from 2020/Covid was still valid in 2023Recent comments about CheapOair company
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