Menu
CheapOair Customer Service Phone, Email, Contacts

CheapOair
reviews & complaints

www.cheapoair.com
www.cheapoair.com

Learn how the rating is calculated

3.0 560 Reviews

CheapOair Complaints Summary

277 Resolved
282 Unresolved
Our verdict: While CheapOair has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
Claimed
CheapOair has claimed their business profile
Click here to get notifications about new complaints of CheapOair. We promise not to send you any unrelated messages
Share
Write a review
File a complaint

CheapOair reviews & complaints 560

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest CheapOair reviews & complaints

ComplaintsBoard
A
10:35 am EST
Verified customer This complaint was posted by a verified customer. Learn more

CheapOair Airplane tickets

I booked a flight for my son and I 4 days ago through Cheap O Air. They declined our purchase though we had just put money in our bank. Then they held our money from the declined purchase and wouldn't release it for 3 to 5 days. On day 5, I got an email from them saying they "cancelled" our flight and the money will be returned in 7 to 14 days to our account. In the meantime, I have no money and no tickets to go on my trip. Cheap O Air is a scam company and should be shut down for the many complaints against them. Why they are still up and taking bookings for unsuspecting customers is beyond me. Known scammers should be sued and banned from conning the public.

Claimed loss: Plane tickets

Desired outcome: The company should be shut down.

Confidential Information Hidden: This section contains confidential information visible to verified CheapOair representatives only. If you are affiliated with CheapOair, please claim your business to access these details.

Read full review of CheapOair
Hide full review
ComplaintsBoard
J
10:07 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
CheapOair has left an official reply on this complaint.

CheapOair Cheapoair

Cancelled reservation within 24 hours. I never did received my refund. Cheapoair also lied about several things.

1. Cheapo air lied about the bank did not disclose the refund.

2. Hotel did wont pay the refund.

Cheapoair is not just unreliable but untrustworthy.

I would never do business with them ever again. I spent over 2000 dollars. I did not use their services.

The company should be shut down.

Claimed loss: 2056

Desired outcome: i would just like my refund back.

Confidential Information Hidden: This section contains confidential information visible to verified CheapOair representatives only. If you are affiliated with CheapOair, please claim your business to access these details.

Read full review of CheapOair
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
C
1:03 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
CheapOair has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

CheapOair - Purchased ticket booking number 81608025

We booked a ticket last July 23, 2023, for April 22, 2024, vacation to Philippines returning Flight will be on May 19, 2023. They sent first email to us last December 27, 2023, that the return flight was cancelled by the Airlines and proposing a new date which is May 18, 2024. I called them to ask if there are any other options and the agent gave me shorter...

Read full review of CheapOair
ComplaintsBoard
G
1:25 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
CheapOair has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

CheapOair - I reclaiming my credit to cheapoair for new flight. My phone 703.362.7189 -([protected]@msn.com)

I am trying to get this credit according to exact terms and rules, however they don't honor their terms and charging me even more. I was 48 minutes on call wait and asked for supervisor no response. If I don't hear back I will file my complaint with DOT and FAA. Here is my credit: [protected]@cheapoair.com [protected]@msn.com Dear Khosroe Rezaeipour Thank you for...

Read full review of CheapOair
ComplaintsBoard
B
5:24 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
CheapOair has left an official reply on this complaint.

CheapOair Change booking

Booking [protected].

I rang support immediately after booking flights when I realised that the dates were wrong. If the support person would have told me that I could change flights within 1 hr of making it (as per Jetstar's Website) I would have been able to reschedule.

Instead I got the run around, ended up losing the money on the Jetstar flight and got charged a $50 USD cancellation fee. I am not happy that within minutes of booking the flights I could have rescheduled as per the airlines procedures but was not made aware of this. Not at all happy.

Read full review of CheapOair
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
R
9:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
CheapOair has left an official reply on this complaint.

CheapOair scam my money with lied

I bought this ticket, but then somebody called me to told me that the airline change my flight,but I told them that flight did not work for me.and i need my refund a right to customer,but the workers from cheapoair tried to scam and lied me that my flight was already cancel and they send my comfirmation by email,but i never received that

the agent told me that cheapoair is scammer and my money never refund,

they lied to the customer

ue, Oct 31, 2023

Toronto Pearson Intl, Ontario

YYZ - 8:00 pm

Calgary, Alberta

YYC - 10:39 pm

Tue, Oct 31, 2023

Read full review of CheapOair
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
S
1:07 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
CheapOair has left an official reply on this complaint.

CheapOair Refund

Hi to whom this may concern, I had a booking with cheapoair, booking number [protected] and cancelled my flight within 24 hours, I was told to get a refund from an agent while I was cancelling my ticket, the next day I contacted cheapoair to confirm my card information. Agent told me that i am not eligible for a refund and that I can get a voucher from airlines. After weeks I was told I am not eligible for a voucher as well. I was promised twice from cheapoair and they have broken their promise. This is very painful as stressful as I am trying to receive my funds, I had covid 19 and had to cancel my ticket for the safety of other passengers. If someone can help me, I tried several times talking with cheapoair and made it clear that they promised me with a refund or voucher, and even asked to hear the call as it was recorded. No one is trying to help me. I am a single mother and is to much for me to lose.

Desired outcome: Refund

Read full review of CheapOair
Update by Susu Hassouna
Oct 24, 2023 9:22 am EDT

This is not correct. I contacted cheapoair by call and they said it was refundable, then I called again and they said they can provide me with a voucher. Please hear the voice recordings. I transferred my request to the department of transportation so they can hear the call recordings. I was told that I can get a voucher. If a voucher is not provided, I think an exception should be made.

Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
L
3:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CheapOair Refund for cancelled flights

When money was deducted for booked flights we immediately noticed that cheapoair deducted more than the quoted amount. We then cancelled the flights. Now we are told that they will only repay 7-14 days. We need this money as we are immigrating.

Cheapoair keeps sending me emails stating that they tried to phone me but I have not received any phone calls. I even went to my mobile service provider to ensure I can receive international calls. We are in South Africa.

I need my money please!

I will not advise anyone of my friends to use cheapoair.

Booking number [protected]

Desired outcome: My money refunded by Friday 20 October.

Read full review of CheapOair
Hide full review
ComplaintsBoard
S
10:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
CheapOair has left an official reply on this complaint.

CheapOair Flight overbooked and unable to make other flights even though had added flight protection.

My flight was booked through Cheapoair on May 09/2023, flying PIA Lahore to Karachi, August 31st, then Emirates, Karachi to Dubai, then Dubai to Mauritius also on Emirates . Cost ($675.94) I had added travel insurance ($44.95) Booking [protected]

The PIA flight was overbooked so I was denied boarding and there were no other flights to get me to Karachi, in time to catch the Emirates to Mauritius flights. However, the travel insurance should have covered this problem.

When I rang cheapoair to rebook, they wanted $1500 to rebook. Eventually I was able to rebook online through Facebook Emirates but at a cost of $974, which still left me a lot out of pocket. So, I am requesting a refund for the ticket as the ticket insurance should cover this situation.

Thank you,

Sandra Roberts

Desired outcome: Refund of ticket

Read full review of CheapOair
View 0 more photos
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
R
9:07 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replied
CheapOair has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

CheapOair - Rescheduling issue

I am facing trouble with rescheduling of the flight. It happened before when I received the mail from the company mentioning that your flight has been rescheduled and I have to accept the change or cancel the ticket. For that I accepted it and wait for the new iternery which I never got until I called them multiple no. Of times. This company has a poor...

Read full review of CheapOair
ComplaintsBoard
J
10:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

CheapOair - Booking /payment declined

I was booking my plane ticket to Philippines last night Oct. 12, 2023 around 8:00 pm to visit my wife. It was very easy booking and very quick but when I continue to pay it, it said that my card was declined. Then I go checked my mobile bank account in First Commonwealth Bank and money amounting $1239.30 was taken away from that transaction. I call...

View 0 more photos
Read full review of CheapOair
ComplaintsBoard
S
11:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
CheapOair has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

CheapOair - Booking error

Sue Rusher 337 Heath Rd. Casco, ME 04015 October 8, 2023 CheapOair Customer Service Re: Booking# [protected] Dear Customer Service: I made a flight reservation on October 5, 2023. Immediately after completing the reservation, I was contacted, by phone, by a CheapOair representative. The representative wanted to confirm the reservation and offer available...

Read full review of CheapOair
ComplaintsBoard
S
3:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
CheapOair has left an official reply on this complaint.

CheapOair No Refund after ticket was cancelled automatically by the cheapOair system

Good morning

I have not expected this from cheapOair, purchased a ticket with booking #[protected] on 09/19/2023 and it was automatically cancelled by the system but the amount was deducted from my account. I have tried talking to the responsible department but nothing has been done.

Contacted the bank and a reversal process was initiated but the amount was deducted same time it reached my account on 21 September that's according to the bank statement though I didn't receive any bank alert.

Please assist me on this matter.

Please find the below attached bank statement for your reference. Thank you

Desired outcome: I would like to get the money back into my account.

Read full review of CheapOair
View 0 more photos
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
J
12:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
CheapOair has left an official reply on this complaint.

CheapOair Customer service

My wife and I called Cheapoair customer service on Monday 9/25 around 11:00AM EST to request information on a previous cancelled flight. I believe the person's name we spoke to was Harmon (?). This representative was the most disrespectful and condescending person I have ever spoken to. Not only was he not helpful, but he was very argumentative. When we asked to speak to his manager, he even threatened to block our number for future calls.

My name is Judy Dunn (email address [protected]@outlook.com). We have an account with Cheapoair and use your services quite often. Being treated like this makes one think twice.

Please address this issue as needed and do what is necessary to prevent this type of issue with customers in the future. I believe your calls are recorded, so please review for your information.

Let me know if you need anything else from me.

Thanks.

Read full review of CheapOair
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
A
9:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
CheapOair has left an official reply on this complaint.

CheapOair Ticket cancellation and refund

I have cancelled my flight from Boston to Istanbul on 31th of August (Ticket number [protected]). I am calling Cheapoair every day and receiving a reply that I will get my money back in 7-14 business days. 19 days already passed. The issue is not resolved. Still no refund, even no confirmation that my refund has been processed. Awful customer service. The refund amount is $ 1437.20. Cheapoair charged a cancellation fee and still to response

Desired outcome: Not resolved

Read full review of CheapOair
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
J
7:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
CheapOair has left an official reply on this complaint.

CheapOair Impolite and sarcastic customers service representative

For the first time I put a complain after 5 years of being a customer.One representative from the billing section (K.I initial)really stressed me out a lot the way He handled my issue.He kept talking instead of listening first to my concern that leads us to a lot of misunderstandings.He was very impolite and kept repeating the things that I already said with his sarcastic voice that made my blood pressure up..

I hope that this kind of issues will be resolved and addressed specifically to that representative.

Thank you

Jeanette Quijano

Desired outcome: Just advised that representative to be polite and patient to avoid conflicts to the customers.

Read full review of CheapOair
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
Z
4:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replied
CheapOair has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

CheapOair - Sea Mist Oceanfront Resort Myrtle Beach SC

This hotel needs to be removed from Cheapoair's page. The hotel is in bankruptcy's. The board of health has shut down the pools. There was no where to swim for us on the property except the Lazy River. Could not swim in it. The resort stated 2 indoor 9 outdoor pools however none were opened. You should protect us. We are the consumer and pay your...

Read full review of CheapOair
ComplaintsBoard
M
1:20 pm EDT
Verified customer This review was posted by a verified customer. Learn more

CheapOair Bad company

This agency does not stand by their customers They will not refund money they go by airline policies this is how they get around no refunds. Very crooked company! They are not cheap by any means they show you cheap options when looking then you go through the check out process and they tack on more fees! So I dont reccomend this agency to anyone! Dont use them.

Read full review of CheapOair
Hide full review
ComplaintsBoard
K
11:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

CheapOair - No refund received after they said to wait 20 days

We booked a roundtrip flight amounting to $2349 with an additional $665.60 for rescheduling. They already charge the amount from my bank account but there's no flight happened since CHEAPOAIR cancelled it on the date we booked it. We keep calling CHEAPOAIRS customer service but they have not given any help at all. They said all the charges will be...

Read full review of CheapOair
ComplaintsBoard
K
10:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replied
CheapOair has left an official reply on this complaint.

CheapOair Flight Cancel to Kelowna how issue was treated

I am now stuck in Toronto which was not my destination. It cost me more than I needed to spend to buy clothes because my baggage was to go to my final destination. I know there is an issue in British Columbia but I don't think they treated me well as it relates to resolving the issue. I understand that it is an unprecedented time but recommending a good solution for a newcomer would have been a better option.

Desired outcome: I would like compensation for the spending that I had to do to be staying in a area that was not my destination.

Read full review of CheapOair
Update by Kadeen Whyte
Aug 21, 2023 9:02 am EDT

I went on the website to and the airline is saying I should contact the travel agency. I just need to know what to do.

Hide full review

CheapOair Customer Reviews Overview

When it comes to finding affordable travel options, CheapOair is a reliable online platform that offers an impressive selection of airline tickets, hotel accommodations, and car rentals. With an emphasis on competitive pricing and customer service, CheapOair has received a large number of positive reviews from satisfied customers.

Many users have praised the user-friendly interface of the website, which makes it easy to search and book flights. Customers have also reported that the website offers a wide variety of travel options, including budget airlines and lesser-known carriers that may not be available on other travel sites.

CheapOair also receives high marks for its customer service, with many positive reviews citing the helpfulness and responsiveness of the support team. Customers appreciate that they are able to speak to a live agent if they encounter any issues while booking or traveling.

In addition to positive reviews for its user experience and customer service, CheapOair is consistently praised for its competitive pricing. Many reviews mention that the site offers some of the best prices available for flights, hotels, and car rentals.

While there are a few negative reviews of CheapOair, these are relatively rare and tend to focus on isolated incidents rather than overall dissatisfaction with the site. Overall, CheapOair is an excellent option for travelers looking for affordable and convenient travel options.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

CheapOair contacts

Phone numbers

+1 (800) 566-2345 +1 (888) 525-7569 More phone numbers

Website

www.cheapoair.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with CheapOair?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with CheapOair Customer Service. Initial CheapOair complaints should be directed to their team directly. You can find contact details for CheapOair above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about CheapOair. Discuss the issues you have had with CheapOair and work with their customer service team to find a resolution.