CheapOair

I booked round-trip tickets to Korea for next year through Cheapoair, but the experience has been a nightmare. They changed my return flight, forcing a layover in Hawaii that wasn’t part of my original itinerary. While they promised a full refund if I didn’t accept the changes, they’ve failed to return my money despite numerous follow-ups.

Customer service is abysmal—phone wait times exceed 6 hours, and emails only result in generic responses claiming they are "talking to the airlines." Online chat is equally frustrating, constantly transferring me to different departments without resolving anything. It feels like a deliberate attempt to delay and wear customers down.

This agency does not stand by their customers They will not refund money they go by airline policies this is how they get around no refunds. Very crooked company! They are not cheap by any means they show you cheap options when looking then you go through the check out process and they tack on more fees! So I dont reccomend this agency to anyone! Dont use them.

This is on booking#[protected] for a roundtrip flight Boston to Manila and back. The return flight was August 7 arriving at Narita at 1 pm and then with a transit flight to Haneda back to Boston. I have found out that commute to Narita takes 2 hours without traffic. I then need to go through customs at both airports which may take God knows how long and then you are expected to be at Haneda 60 minutes before your flight back to Boston. Not considering time spent because of language barrier, why would cheapOAir include this unreasonable, unjustifiable route to passengers who are without know how of the actual place and language? This is a terrible business practice and endangerment of the public who would want to enjoy their travel. I called their customer representative who said that changing the flight would cost an additional 1400 dollars! Please send contact for person who handles grievances so I could formally send my burning sentiments.

I had booked 2 rooms at quality inn and suites at Niagara Falls with checkin on 11th April under booking id [protected] I had tried to cancel one room thru Cheapoair but they did not cancel saying that the hotel is not agreeing. I canceled one at the hotel and they issued a refund. I have shared the refund receipt with cheap pair but they have not responded to my mail and have also not issued the refund.

I booked a flight for my son and I 4 days ago through Cheap O Air. They declined our purchase though we had just put money in our bank. Then they held our money from the declined purchase and wouldn't release it for 3 to 5 days. On day 5, I got an email from them saying they "cancelled" our flight and the money will be returned in 7 to 14 days to our account. In the meantime, I have no money and no tickets to go on my trip. Cheap O Air is a scam company and should be shut down for the many complaints against them. Why they are still up and taking bookings for unsuspecting customers is beyond me. Known scammers should be sued and banned from conning the public.

Cancelled reservation within 24 hours. I never did received my refund. Cheapoair also lied about several things.

1. Cheapo air lied about the bank did not disclose the refund.

2. Hotel did wont pay the refund.

Cheapoair is not just unreliable but untrustworthy.

I would never do business with them ever again. I spent over 2000 dollars. I did not use their services.

The company should be shut down.

We booked a ticket last July 23, 2023, for April 22, 2024, vacation to Philippines returning Flight will be on May 19, 2023. They sent first email to us last December 27, 2023, that the return flight was cancelled by the Airlines and proposing a new date which is May 18, 2024. I called them to ask if there are any other options and the agent gave me shorter lay over and I accept that option but for some reason they keep on sending proposed itinerary I remember I accepted the May 19 that was offered to me by the lady agent and Dec 28, 2023, I received a confirmation about my return trip on May 18, 2023 and lay over for 24hrs in Manila. I was so frustrated and called them again the agent told me that the Lady agent who helped me mis look that there is no seat for the said flight that she gave to us. I waited for 3 hours they let me keep on waiting for they cancelled (May 18, 2024) and keep on offering to refund the money back to us. The tone of their voice was so upset with the situation that they created to us. I explained to them that I don't want a refund and you have to solve the situation because it was not my fault. Agent Glaim, I think his name offered me May 22 alternative date and told me to wait for Airline confirmation I checked my booking app and I saw the date was booked and I also accepted that itinerary for May 22, 2024, return. I saw that there was an Airline Confirmation in the app and on my account as well with them. All of a sudden, they sent again an email January 3, 2024, that my return flight for May 22, 2024, has been cancelled by the Airlines. They send a proposed itinerary for May 19, 2024, which they themselves told us before that there is no flight for this trip. I was so stress that I called direct to the airlines and found out that there was no email from there side that was sent. Cheap o air did not confirm the trip for May 22, 2024, that they offered to us that is why that trip was automatically cancelled by the system. When I called Cheap O ' Air they said they send an email straight to third party of PAL Airlines and I should not call Customer Service Desk of PAL because they don't have the access to see the email that they send. Calling PAL, they explain to me that the Third Party made changes to my trip by themselves, and all the transactions can be monitored by them just by giving them the Booking Id number. All the time wasted and false hope, false information created stress to me. The PAL airlines informed me to tell Cheap O' Air to call them when I did the Agent of Cheap O' Air was upset and won't listen to my concern and keep on insisting that the situation is being taken care By Agent Glaim not exactly sure of the name I heard because he was speaking fast and trying to avoid the discussion. And keep on insisting that they send an email to PAL. I asked which email they send the last agent I spoke last night said there is a different line for third party agency if they contact PAL. I spoked to PAL for how many hours, and they explain to me everything, and I found out that Cheap O Air did not send an email. What bother me most is the last Agent I spoked to said that Cheap O' air is just waiting for the Airline confirmation my case is in the waiting list and there is no assurance that I can get the trip for May 22, 2024, return flight that they suggested to us. I was so scared about our situation and explained to PAL everything they fully understand my situation and PAL helped me with the assurance of issuing the ticket last night out of pity. It was a stressful and bad experience with Cheap O'Air.

Booking [protected].

I rang support immediately after booking flights when I realised that the dates were wrong. If the support person would have told me that I could change flights within 1 hr of making it (as per Jetstar's Website) I would have been able to reschedule.

Instead I got the run around, ended up losing the money on the Jetstar flight and got charged a $50 USD cancellation fee. I am not happy that within minutes of booking the flights I could have rescheduled as per the airlines procedures but was not made aware of this. Not at all happy.

I bought this ticket, but then somebody called me to told me that the airline change my flight,but I told them that flight did not work for me.and i need my refund a right to customer,but the workers from cheapoair tried to scam and lied me that my flight was already cancel and they send my comfirmation by email,but i never received that

the agent told me that cheapoair is scammer and my money never refund,

they lied to the customer

ue, Oct 31, 2023

Toronto Pearson Intl, Ontario

YYZ - 8:00 pm

Calgary, Alberta

YYC - 10:39 pm

Tue, Oct 31, 2023

Hi to whom this may concern, I had a booking with cheapoair, booking number [protected] and cancelled my flight within 24 hours, I was told to get a refund from an agent while I was cancelling my ticket, the next day I contacted cheapoair to confirm my card information. Agent told me that i am not eligible for a refund and that I can get a voucher from airlines. After weeks I was told I am not eligible for a voucher as well. I was promised twice from cheapoair and they have broken their promise. This is very painful as stressful as I am trying to receive my funds, I had covid 19 and had to cancel my ticket for the safety of other passengers. If someone can help me, I tried several times talking with cheapoair and made it clear that they promised me with a refund or voucher, and even asked to hear the call as it was recorded. No one is trying to help me. I am a single mother and is to much for me to lose.

When money was deducted for booked flights we immediately noticed that cheapoair deducted more than the quoted amount. We then cancelled the flights. Now we are told that they will only repay 7-14 days. We need this money as we are immigrating.

Cheapoair keeps sending me emails stating that they tried to phone me but I have not received any phone calls. I even went to my mobile service provider to ensure I can receive international calls. We are in South Africa.

I need my money please!

I will not advise anyone of my friends to use cheapoair.

Booking number [protected]

My flight was booked through Cheapoair on May 09/2023, flying PIA Lahore to Karachi, August 31st, then Emirates, Karachi to Dubai, then Dubai to Mauritius also on Emirates . Cost ($675.94) I had added travel insurance ($44.95) Booking [protected]

The PIA flight was overbooked so I was denied boarding and there were no other flights to get me to Karachi, in time to catch the Emirates to Mauritius flights. However, the travel insurance should have covered this problem.

When I rang cheapoair to rebook, they wanted $1500 to rebook. Eventually I was able to rebook online through Facebook Emirates but at a cost of $974, which still left me a lot out of pocket. So, I am requesting a refund for the ticket as the ticket insurance should cover this situation.

Thank you,

Sandra Roberts

Good morning

I have not expected this from cheapOair, purchased a ticket with booking #[protected] on 09/19/2023 and it was automatically cancelled by the system but the amount was deducted from my account. I have tried talking to the responsible department but nothing has been done.

Contacted the bank and a reversal process was initiated but the amount was deducted same time it reached my account on 21 September that's according to the bank statement though I didn't receive any bank alert.

Please assist me on this matter.

Please find the below attached bank statement for your reference. Thank you

My wife and I called Cheapoair customer service on Monday 9/25 around 11:00AM EST to request information on a previous cancelled flight. I believe the person's name we spoke to was Harmon (?). This representative was the most disrespectful and condescending person I have ever spoken to. Not only was he not helpful, but he was very argumentative. When we asked to speak to his manager, he even threatened to block our number for future calls.

My name is Judy Dunn (email address [protected]@outlook.com). We have an account with Cheapoair and use your services quite often. Being treated like this makes one think twice.

Please address this issue as needed and do what is necessary to prevent this type of issue with customers in the future. I believe your calls are recorded, so please review for your information.

Let me know if you need anything else from me.

Thanks.

I have cancelled my flight from Boston to Istanbul on 31th of August (Ticket number [protected]). I am calling Cheapoair every day and receiving a reply that I will get my money back in 7-14 business days. 19 days already passed. The issue is not resolved. Still no refund, even no confirmation that my refund has been processed. Awful customer service. The refund amount is $ 1437.20. Cheapoair charged a cancellation fee and still to response

For the first time I put a complain after 5 years of being a customer.One representative from the billing section (K.I initial)really stressed me out a lot the way He handled my issue.He kept talking instead of listening first to my concern that leads us to a lot of misunderstandings.He was very impolite and kept repeating the things that I already said with his sarcastic voice that made my blood pressure up..

I hope that this kind of issues will be resolved and addressed specifically to that representative.

Thank you

Jeanette Quijano

This hotel needs to be removed from Cheapoair's page. The hotel is in bankruptcy's. The board of health has shut down the pools. There was no where to swim for us on the property except the Lazy River. Could not swim in it.

The resort stated 2 indoor 9 outdoor pools however none were opened. You should protect us. We are the consumer and pay your salary.

Mold everywhere in the resort. I cannot upload enough photo to show you.Mold all over the ceiling in our room. Also around air conditioner plug. The floors were filthy. I do not know when the baseboards were last cleaned. Filthy, rusted, moldy refrigerator. No phone in room. Rusted coffee pot. Unusable advertised services from the resort.Unsafe doors to room. One half inch opening around door. Lock barely held the door. Had to leave TV on all day so no one would enter.

Took us two hours to check in at night. We were two 66 year old women traveling alone. The first room was on the the fourth floor and elevator did not work. No lights outside to light up the area and the room was right next to busy road. We could not enter the room because the chain was on from the inside. Had to walk back in the dark, wait and get another room. We arrived at 10:30pm and did not get in our awful next room till12:45 am.

This room was not any better. Unusable pools, no restaurant, no pool use over Labor Day weekend. This was worse than any third world hotel I ever stayed in. I travel a lot and have never used cheapoair and will not again.There were so many cigarette holes in the curtains you could stars.

Thank God we wore masques on the plane as we had to sleep with them on at night because of the mold siituation. We kept our masque on while in room. Could not make coffee or use the refrigerator so we had to eat out the whole time which was never our intention.

I am going to my doctor because I have not been able to stop coughing since my arrival home. I am worried I caught something from the dangerous black mold.

I want all my money back. This was the worst travel experience of my life and I have visited 4 continents.